Hotel Indigo Bath, an IHG Hotel in Bath and North East Somerset

I recently had an extremely disappointing stay at Hotel Indigo in Bath, which significantly disrupted my vacation plans. I was assigned room 215, located on floor -1 (the basement level), and encountered numerous issues that made my stay unbearable. Upon entering the room, I noticed it was unclean, with stains visible throughout. Although I initially chose to overlook this, the situation worsened when I attempted to sleep around midnight. Hotel staff were moving goods up and down the stairs directly outside my room, creating constant noise from footsteps, door slams, and conversations. This disturbance persisted until 6 AM, depriving me of any rest. After the staff finally ceased their activities, I hoped to get some sleep. However, I was soon disturbed by loud noises from pigeons near my window. Upon opening the window, I discovered a significant amount of bird droppings, which was both unsightly and unsanitary. Additionally, insects (bed bugs) began to invade the room once I turned off the lights, further adding to my discomfort. To make matters worse, construction noises began at 8 AM, eliminating any chance of rest. Frustrated and exhausted, I decided to check out early and return home, as the experience had completely ruined my holiday. I have attached photos to illustrate the poor conditions I encountered during my stay. Based on this experience, I will not be staying at any Hotel Indigo properties in the future and cannot recommend this hotel to others.

Stayed all over the country in different hotels including IHG hotels and not a single one of them have asked for a £50 refundable deposit in case of damage to the room, disgusting who does she think we are, we’re two pensioners. No TV channels working, when I told reception it was brushed off with an apology and the reason was that the floor above had stopped working so our floor must of as well. All evening and early morning a pigeon was cooing loudly outside our bedroom window.

Great location for city centre and attractions. 5 minutes from train station. Lovely greeting on arrival and had luggage taken to room while we explored Bath. Room was very clean and comfortable. The bed was great and had a good night sleep. Breakfast was nice with good selection. Would recommend

Excellent location, superb service and fabulous rooms. We were greeted by Heidi, on arrival and checked in promptly. Heidi seemed to always be around during our stay and was very friendly and helpful. The breakfast selection was amazing value for money- what a great selection on offer to suit all tastes and diets. The bed was so comfortable and the rooms beautifully decorated and very cosy with everything available. The building itself was so beautiful and only a short walk to the facilities in Bath. We also had a couple of Singapore Sling’s pre dinner, in the bar. Here we received great, professional service too. Definitely will return and recommend.

Fabulous hotel, extremely central and close to all amenities. Staff are courteous and really helpful. Highly recommend, we will be back!

Great home base to explore Bath. Walkable to downtown, close to the train station. Nicely decorated room with excellent storage.

My husband surprised me with a 4 night stay for my 50th Birthday this last week. Wow, what can I say, was impressed the moment we walked in. Friendly, helpful staff. Beautiful hotel located centrally to all attractions within Bath and located next to the river Avon. Car park opposite which isn't cheap at all but ideally located. Hotel decorated beautifully, bar and restaurant really lovely. Staff lovely. Food was lovely too although felt the menu a little small for choice. Room that we're had was really good in size, lovely spacious bathroom and a good sized shower. My birthday was very special so thank you for being part of the celebrations.

Quirky, fun, beautifully decorated, clean, friendly and a great location.

What a lovely hotel, great rooms, really lovely staff, great location and really good value for money

I don't even want to tell people how good this hotel is because then I'll never get a room ha. Nick at reception was simply marvellous and Heidi who brought us to our room was a breath of fresh air. Whoever designed the interior needs to be cast in bronze and placed on a pedestal. Bravo! C'est magnifique

Located centrally in Bath, the Indigo is a good choice if you're planning to visit the city. Rooms are on the small size for price, but everything was clean. That said, breakfast service is a joke, and I would highly advise eating outside of the hotel. As per previous Google reviews, there is something fundamentally wrong with the way in which service operates. It wasn't particularly busy, although we all seemed to end up tucked away (and clearly forgotten) in a back room. Tea/coffee orders taken on arrival - after 2 chase ups (with different FOH I add - so not particularly short staffed), we walked out 50 minutes later still having not received either or our breakfast. I completely understand that the kitchen can get backed up and food orders delayed, but to wait almost an hour for a hot drink is ridiculous.

Probably the prettiest hotel in Bath. Especially I love the quirky interior design. Their service is on point with very helpful reception and concierge. I would definitely recommend. Location is very convenient and walking distance from the main attractions.

The location is very good and the rooms are luxurious. But there are many small things that can be improved, such as there is still water in the kettle and the mops are littered in the room.

Great location. Next to a beautiful church and a large parking lot for your vehicle. A 60 second walk to the Roman baths and directly beside the river. Friendly staff including the restaurant below. Spacious well decorated rooms.

We had a wonderful stay at Hotel Indigo. The rooms were excellent and very comfortable, breakfast was delicious and the staff were incredibly helpful and friendly in every instance. I will definitely stay here again. Thank you.

Arrived and went to reception for valet parking and within minutes the car was taken and parked for us (This needs pre-booking to ensure they have space) The bags were taken and put in our room for us while we went in to town for lunch as we arrived early. We stayed in a suite that was below the pavement and the room was brilliant, really nicely designed, comfortable bed, lovely bathroom with robes and slippers. Complimentary prosecco and mini bar which included water, two soft drinks, small white and red wine and two beers. WiFi was good and room temperature was easily controlled. Hotel staff were fun and couldn't do enough for us, lots of choice at breakfast with continental and cooked options. Would highly recommend, and the location is perfect.

After our walk of the 100 mile Cotswold Way, we loved our couple nights of luxury at this well located and lovingly quirky (at least the art) hotel. Helpful staff. Nice workout gym. Well located. Great breakfast.

The Hotel was a nice experience as my stay was good and friendly, i have stayed many times in the middle east in IHG hotels and I felt it needed something more in the atmosphere, never the less I liked it so much I will see any improvements made when I visit again next year. A nice place to visit, I'm going back...

Lovely hotel. Very friendly and helpful staff. Good location. I would certainly stay here again it was a nice place to stay and convenient for anything in town.

Just one small mark-down for an otherwise perfect stay: no wifi in the room due to its location. (No cell phone reception either so couldn't use data - not the hotel's fault at all and apparently a problem in the city itself.)

Lovely hotel in our favourite city. Upgraded to suite which was stunning! Will definitely be back. Only downside was a little noisy by outdoor stairwell after 9am, but it was sign posted that staff could work in that area after 9am so understood jobs had to be completed.

We have just returned from a five night stay at the Hotel Indigo. What a lovely hotel, lots of quirky little rooms and a spacious lounge, when we go to Bath again we will definitely stay here. The room was super. Very comfortable bed, very spacious bathroom and everything was beautifully clean. The staff were amazing, nothing was too much for them. A lovely restaurant with good food, breakfast was excellent . We would definitely recommend it. Thank you very much for a great stay.

Beautiful place and a wonderful hotel, staff are amazing

I would like to award 5 stars overall, but to get the negative aspect out of the way first, difficulty to park in order to check in, and no elevator, forces me to dock one star. Otherwise, this hotel is spectacular with friendly, helpful staff. The location is perfect for walking access to all parts of the city. Although my reservation was for a standard room, I was assigned a Vault Room, a former stable built in the 18th century. It is cleverly renovated making use of the natural stone walls, enhanced with soft lighting and black timber finishing, and wonderfully quiet. The king bed was so comfortable with a high quality Hypnos mattress bed and luxury Egyptian cotton linen. The spacious bathroom had a walk-in shower, toilet, and sink.

I would return to Bath for the city, which is beautiful, and for this hotel. Charming hotel, for the building, its decoration as well as the attention of its staff. Because we are IHG members they gave us an upgrade to the vaulted rooms, which are very spacious and with luxury details.

The room is basically a broom closet. We are only 1.70 tall and bump our heads. It is also difficult to find the room because the hotel or our room in the attic is a labyrinth. We have to walk up and down again 3 times. There's also a super loud party on the street. Would not recommend it, especially for that price!!!

The Hotel is let down by lack of cleanliness and maintenance. The reception is well presented, corridors and rooms are tastefully decorated. However, the cleanliness of the room was lacking. The windows filthy, bathroom grotty and dust visible in the air conditioning. Fixtures in the bathroom were also tired.

Nice heritage property equipped with modern facilities, good location

Great location for walking around. Breakfast was very good. Staff were very friendly and helpful.

The hotel was beautifully decorated and staff on arrival were very professional and friendly. Our initial room in the basement had a large chandler hanging very low over the bed which we didn’t like but the manager quickly moved us to another room in the old cellars which was charming and characterful. Breakfast was lovely with a good range of cold choices on the buffet and selection of hot foods including plenty of vegetarian options. Very nice hotel and excellent staff.

Everyone in the hotel is very kind to serve you, and the breakfast is very delicious

“Fantastic Stay ! ” Will definitely stay here if we find ourselves in Bath again. Well appointed staff, room and overall hotel. The check in was very pleasant and fast. The room was stocked will all necessities along with some surprising extras at no additional charge (wine, beer etc). The decor is fun (quirky English style). Overall one of the best hotel stays we have had in a long time

Excellent customer service, had a pleasant stay

Beautiful hotel, A1 decoration, great service, congratulations.

A potentially excellent hotel let down by aspects of the room and very inefficient breakfast service. The hotel is well presented with lots of quirky details that make your stay memorable. The staff are uniformly friendly and helpful and make an excellent impression. The room was spacious and well equipped, but let down by the miniscule en-suite shower room - not enough room to turn around, let alone swing a cat. Quality of maintenance in the shower room made it look cheap and tacky. The overall impression of the room was further reduced by having incredibly filthy windows. The bed was comfortable, but sleep was interrupted by the excessive light leaking from the corridor around the frame of the door. This was sufficiently bad that the room was bright enough to navigate around in the dead of night without switching on any lights. The breakfast service was incredibly slow and inefficient. Admittedly we arrived at peak time, but we waited nearly 15 minutes to be seated. There was a long delay before hot drinks arrived. The incorrect hot breakfast was served and took about 20 minutes to put right. The team struggles with the number of tables that it has to look after and are further hindered by the eccentric layout of the restaurant. Whilst I appreciate this is part of the quirkiness of the hotel, we were placed on a tiny table in what was evidently a converted corridor. Being out of the way we seemed to be forgotten by the service team.

Sleepless in the Indigo bath - the hotel with a quirky gym policy. IHG diamond status member who stayed for two nights - 1st - 3rd September. By coincidence this is my 4th Indigo property I have stayed in the last 2 months. Check in was fine and staff were polite and helpful. The room had good amenities and the room was comfortable. However, the room cleaning is not great and there were long hairs still on the floor by the shower and these still remained after the next clean on day 2. I felt really sorry for the room cleaning staff as they seemed rushed off their feet so would be good to ensure they are supported. So the other 2 indigo’s I stayed in in Glasgow and Florence had 24 hour gyms that you could access through your room key and I assumed it would be the same here (like pretty much every hotel in the world) but ah no you need to present to reception and get a different key (which I did not find out until I went there and locked myself in the court yard that I could not escape). The following night I could not sleep well due to work stress so was up at 4 am and thought I would get my workout in early. So off I went to the gym with this extra gym only key only to be rather unceremoniously evicted by the night manager (assuming that) who said the gym was closed and that he would need the key back - so here I am leaving a review asking that the hotel review it strange Gym - policy. Also I now have a very grumpy partner as I have disturbed their sleep too.

Characterful hotel in the centre of Bath. The hotel was originally several town houses, rather than built as a hotel. The rooms are characterful and comfortable. We slept well - the bed was comfortable, the room quiet, and the shower nice.

We had a great experience in Bath, as it was our first time in that location from Sevenoaks to Bath nice trip. Hotel indigo Bath it’s a great hotel in a beautiful and amazing location and its ambience and layout was very nice. I would consider different room not 3rd floor. Highly recommended. 12th Aug ….

Nice room, great breakfast and restaurant... Great explanation of the rules but could speak different language or adapt speed

I couldn't be more pleased with this hotel.

Perfectly located to Bath main parts and entertainment. Service at the bar was super slow which was such a shame. The rooms were gorgeous but small and it wasn't cheap to stay here. Loved the courtyards and the way we needed to move around hotel as it's in different sections. Reception staff were welcoming and professional.

I recently had the pleasure of staying at the Hotel Indigo in Bath, London, and I can confidently say it was one of the best experiences I’ve ever had in London. The location is simply unbeatable; nestled in the heart of Bath, Hotel Indigo offers easy access to all the charming attractions the city has to offer.From the moment I stepped into the hotel, I was greeted by a delightful aromatic scent that immediately put me at ease. The ambiance was inviting, and the aesthetic of the hotel was nothing short of stunning. My room was beautifully appointed, with a perfect blend of modern design and classic elegance.One of the highlights of my room was the luxurious clawfoot tub in the bathroom. It was the perfect place to unwind after a day of exploring. The hotel’s selection of shower gels and shampoo conditioners was also a lovely surprise. They were infused with aromatherapy scents that added a special touch to my bathing experience.The hotel staff truly went above and beyond to make my stay exceptional. They were incredibly sweet, kind, and polite, always ensuring that I had everything I needed. Their warm hospitality made me feel right at home and added a personal touch to my stay.Overall, this hotel made my visit to Bath absolutely perfect. I highly recommend it to anyone looking for a relaxing and luxurious stay in a beautiful setting.

I love this hotel. The staff go out of their way yo make you comfortable and correct anything that needs correcting. The refrigerator in the room was not working properly snd it was replaced immediately. I will always stay here when I am in Bath. Oh, BTW, the location is another huge plus, close to the train station, bus station, Bath Abbey, Roman Bath House and shopping.

Rooms are decent size and got some refreshments included in the price. Breakfast was alright, can take longer on busy times but options can be limited. Valet service when we checkout was so bad we waited 30 mins for our car and no one was even waiting prior ours.

The hotel is beautiful. Everyone is ready to help you in everything you need. It's a little expensive, they said that you can consume everything in the minibar but they do not refill it..... the cleaning of the room was really poor as the food we ate on the terrace. But, when we ate at the restaurant, the situation was different. It was amazing, and we loved every single dish.

Very nice hotel with outstanding location and staff except one little young lady working at the concierge and some time at the reception who definitely needs more training to learn how to deal with international hotel guests and show them some respect!!

Although the service was good, we have had 3 different rooms in just 2 nights!! The first room was just perfect with a kingsize bed , beautiful views with 3 big windows, perfect...until we had a shower in our accessible bathroom and the floor flooded, leaking into the Reception area downstairs. Very kindly, they moved us to another room! Big room, king-size bed (as requested), 2 windows although we were in the basement, amazing bathroom but no WiFi at all !! Well yes if I stood by the door, I was able to get 1 bar!! Nowadays, this shouldn't happen! We had our daughters abroad and we needed WiFi at all times. Now we are in a tiny room, the tiny window looking at the back of the building, double bed. When we asked if this room was the same price range as the one we originally paid for, they said "it is because this room has a separate bathtub" We are very disappointed as we wanted these 2 days to be special!! Now we are going with a bad taste. It's not OK.

Beautiful hotel. Staff were attentive and helpful. We had a beautiful room upgrade. We had breakfast two mornings - impressed with food and service.

Lovely to sit on the street to have a drink in the sunshine. Very expensive drinks 🍸 2 drinks cost £21 so wouldn't rush to return for that reason. Paid a service charge even though I went to the bar to get my own drinks

WONDERFUL location. 5 minute walk from the bus and train stations, perfectly situated close to all the sights without being in the mix of the tourist madness. Beautiful restaurants in the hotel for those moments you dont want to walk too far to eat or drink. The rooms were so clean, so quiet and beautifully appointed. Gorgeous bright bathroom and super comfortable mattress. I slept like an angel for the two nights were there - and breakfast in bed the morning of my departure was just absolute perfection - they arrived literally exactly at 7am as I had requested. STAY HERE!

The hotel is perfectly situated for visiting Bath. The rooms are comfortable and rather quirky with each room being different to the others and all fitting the beautiful historic building. It was lovely and quiet and an excellent base for a short break. The bar was welcoming and friendly and breakfast was excellent, good quality produce cooked well. Every single member of staff was helpful & welcoming, making it a very pleasant stay.

A most beautifully hotel one of if not the best hotel in bath Came down Friday long weekend left this Monday just many thanks to Carlos Andrew and Barbara

Great place, great location as it’s walking distance from the train station and all that there is to do in town!

Horrible hotel. Bedrooms are some sort of caves. Staff is very unpleasant. All this for nearly £400 / night. Thanks, but no thanks.

The most beautiful hotel with the best staff ever!

We had an excellent stay here in bath. Many thanks to the hotel and the team. Highly recommended and nothing but good words.

I got standard room and it’s sooo small. Luckily I was traveling solo, it definitely can’t fit 2 people. I don’t even know where to open my luggage. I am here the end of June and the room got soooo hot even I the AC is on The service is great 😊

We stayed in your lovely hotel April 19-20th celebrating our 34th anniversary. We had originally booked back in 2020 for our 30th ann8versary trip to the UK but Covid happened. We were so excited to stay at your hotel as the reviews were wonderful. Sadly at check in We had the rudest person. She was so rude and unaccomidating as we asked about parking and other things. We almost felt like she was shooing us away all she wanted to do was get to the next person. She had actee the dame way with the people ahead of of so it was really disappointing and as if she dispised us because we were Americans. We are very nice people so it was very off putting. We chalked it up to bring a stressful day for her. Sadly, she Alas also the person who check us out the next day and was just as rude and abrupt! It really took away from our York experience and the wonderful stay that we had. Hotel was wonderful, perhaps work on customer service as she did not represent your brand in a good way.

I absolutely loved the Hotel Indigo when I stayed there in the spring of last year! (2023) It’s cozy and welcoming, with its charming decor and its precious staff who work for their guests to have a great time. I would love to return sometime to my same room, the Jane Austen suite, so I can experience it again. My view out the back of my room was something of a great romantic novel, such pleasure! I love Bath and will plan to see it again while staying at the Indigo!

Great place great location great staff. We were upgraded which was nice. In walking distance of all the attractions.

Average hotel for the price. I stayed in a dark room on a lower floor. They said it was one of their best rooms 😳. It did not match the picturs

Hotel is located within five minutes walk directly from the Bath Spa train station, just stay on the right side of the street. You'll also be five minutes from the city center and most of what this town has to offer. I didn't realize the rooms had particular themes until I asked why some of the portraits above my bed were defaced. Apparently Bath was historically known as a place for secret rendezvous where anonymity was necessary. In any case, my room was serviceable but not particularly comfortable. The Nespresso machine leaked during my first use and I avoided using it again because of that. The room also did not have hand towels when I checked in. And they weren't replaced when the room was made up for the day. However they did take the towels that I left on the floor. For some reason I found a towel in the wardrobe. I don't know why they would be put there. I would forgo their breakfasts. It was £20 of acceptable food with indifferent service. The salt and pepper mills at my table were completely empty and of course there was no one around to notify. My breakfast was rapidly cooling so I had to look around other tables for mills that were filled. I had to go thru another two sets before finding a set that had salt and pepper. You can get better meal deals in town, for example brunch at the Pump House adjacent to the Roman Bath. For less than £20 you get a selection of poached eggs on a muffin with ham, salmon, or spinach (i.e. eggs Benedict, salmon Benedict, or eggs Florentine) and coffee or tea in an elegant setting and a pianist providing great music. You also get the chance to taste the spa water. Despite what appears to be a tepid review of the hotel, I would return in hopes of a better experience.

Beautiful hotel with some cool rooms and other spaces.

Lovely hotel, convenient location, friendly staff. Breakfast was great.

I am very disappointed with the breakfast service, which I have left behind my table didn’t have decent service We are the coffee and tea without any success, however they came after more than 50 minutes

Perfect place to stay in Bath. Beautiful hotel, perfect location, excellent service and incredible breakfast. I’ve never had such exceptional service from everyone at this hotel, including the breakfast servers, the front desk and house keepers. When I inquired about options for transport to the Cotswolds they went above and beyond and even printed a list of options which they delivered to my room. Will be staying here again!

Great value. Nice room and pristine bathroom. A little unique hotel layout with multiple stairs and hallways that were not accessible via the lift. Not a problem, but just to note if you have large or heavy luggage.

Many good things about this hotel, great location and comfortable rooms and front desk staff is very nice, shout out to Emily who was very helpful on multiple occasions. Unfortunately on our last night we were woken at 3 in the morning by an alarm going off from a little system in the wall near the floor in our room next to the bed, what googling the name showed to be a refrigerant alarm, and had to change rooms in the middle of the night as it wouldn't stop and we were concerned about what the alarm may signify (we were told it was just a low battery but the unit going off doesn't take batteries, it is always wired directly into the buildings electrical supply). Was surprised when telling the story at checkout the next morning there wasn't any offer of at least a partial night's refund or any recompense for our lost nights sleep. Probably a fluke and most people will have great stays, but definitely not somewhere I'd be returning to.

Stopped here for a one night stay en route to Cotswolds. Can’t emphasize enough how great the service and hospitality was! From Valet to check-in to holding our bags and to dinner recommendations, everything was amazing. Rooms aren’t anything to write home about, but location and service trumped it all!

I stayed at the Indigo for our wedding anniversary (April 24) on the recommendation of a friend. I was not disappointed, the room was fantastic, the little extras I had asked for, champagne and rose petals on the bed were all ready when we entered the room. My wife was absolutely blown away. The champagne was recommended by James from the hotel bar - excellent choice - big thank you to James for that and being so helpful and pleasant in the bar. Breakfast was awesome - I booked it with the room. Eggs Benedict and the full English were superb! Location of hotel is excellent for an easy walk into Bath. Highly recommend, worth the money - we will be returning. Thank you.

Great hotel, good price, good location

Lovely hotel within walking distance of all local historical places. Staff very helpful and friendly. Breakfast was amazing. Thank you for a wonderful stay

LIFTS ARE NOT AVAILABLE IN ALL OF THEIR BUILDINGS BEWARE. We booked this because it had lifts but got rooms in the building with no lift. They have converted a group of old buildings into a hotel. Entrance to the hotel is easy to miss. Very complex route inside the hotel. Had to convince staff to help us with luggage up the stairs. Breakfast was good and was made-to-order so food was wasted a lot. Food was made well and presented well. Could have had more options like pancakes or waffles. Rooms were pretty good though. Really huge bathroom.

the hotel was beautifully designed with a great attention to detail. great location as well!!

Great location and lovely hotel. Our room was comfortable, but there were a few issues. The main light would not turn off, which got fixed after 2 call outs. The coffee cups are lovely but dont fit well under the coffee machine, and the tap on the bathroom sink is way too big for the sink. Breakfast was nice, but we always had to ask to order hot food instead of being asked if we would like to order.All being said, overall, we had a great stay and would return.

Lovely hotel ….stayed here a couple of times and highly recommend Rooms are full of character but the staff make the stay ,so friendly and well trained a pleasure all round

A few minutes walk from the Tower of London, this quiet hotel is a gem. The room (suite) is decorated to a high standard with all the facilities needed. Plenty of local restaurants and only a few minutes walk to the Tube. Service was a little disappointing. Almost had a full argument on checking out with the staff claiming we had to pay (we had pre-paid). Only after producing evidence they backed down with no apology. Otherwise, a nice stay.

الموقع ممتاز والدخول الى الرسبشن من جانب الكنيسه الموقع تقريبا قريب من جميع الخدمات بالغلط حجزنا غرفة الاحتياجات الخاصة كانت كبيره والحمام واسع ونظيف الفندق نظيف بالمجمل والستاف جدا فرندلى عملية الدخول والخروج كانت سلسه ولا واجهتنا اى مشكلات لم ناكل من المطعم ولكن يوجد عدد ٢ بطل ماء للضيافه التجربه ممتازه وانصح فى الفندق

Beautiful hotel, central location.

Here for a three day stay and this place has set the bar for other IHG properties. The service, friendliness, rooms and location were all 5+++ stars..... A true noteworthy stay.... I could go on and on but..... Fantastic stay.... If you're on the fence about where to stay in Bath..... Give IHG Indigo Bath a hard long look. YOU WILL NOT BE DISAPPOINTED 👏👏👏 THANK YOU TO THE STAFF FOR MY REMARKABLE STAY!!! 👏👏👏 Room 410 Guest

Very nice hotel and in the centre of Bath