Hot And Spice in Peterborough

Ordered food took way longer than expected time so called them up who said it’s on the way, another half an hour goes by and no food, my brother calls again and they said it’s on the way and then hung up. I then called back and asked for a refund and to cancel the order and they hung up; I then called again and stated I would report them. After more shouting and abuse they reluctantly agreed to refund the money and hung up again. Ordered again a few weeks later and the food have half my family threw up, I think it was deliberate so will never order again and no one else should.

ive only experinced great service from the people at hot and spice. good people and good food

Called to order food asked for the price and when i ended the call he asked me to shut up for no reason

placed an order on just eat couldnt work out how to add sauces to our food so called them up they denied recieving our order had an attitude with me down phone woukdnt even take my order number to look i rang back he told me to stop wasting his time and put the phone down rude disrespectful but yet we aint ordered

Customer service is shocking the man on the phone is so god dam rude and talks to people like absolute rubbish. No respect no manners won't be ordering again

Best pizzas place to eat in Peterborough

Don’t waste your money they are bunch of liars!

Awful customer service, the manager/owner was shouting down the phone at me because I had call to say I didn't receive any chips with the onc piece chicken and chips advertised on food hub, very rude and arrogant staff. It's a shame because the pizza was delicious but the lack of chips and terrible stoner service this place deserves 1 star.

Fab service, quick delivery all the way out to Glinton and also free delivery. Impressed with the food 😊

My order never arrived, and the man on the phone was incredibly rude, as a regular I'm never going to use them again

10/10 food spot. Open the latest so perfect for a late night snack. Would deffo recommend to people

when I order eta was 65 minutes...food came after 135 minutes...food was good though so I presume it's just the delivery that failed to do their job

Food cold rang up to see where my food was they told me 2 mins away and got my food 20 mins later

Fantastic service and food they have such a great customer service it is 10/10

Disgusting! A month or so back a group of us decided to order a large amount, the kids had chicken nuggets and chips, didn't really want to eat it but didn't think much of it at the time, kids just being kids. A couple of hours later the 2 year old boy was throwing all this food up and in this is chunks of raw chicken, as expected we were fuming - hes 2! Obviously we kicked off and complained, they refused a refund and confirmed they can send a new one out, why would we want that?!? Fast forwarded to yesterday, last takeaway for me and my partner before the health phase of the new year, when ordering we forgot about the prior incident until after, decided to give them another chance as it was busy when we ordered last. We both ordered pepperoni pizza, i mean cant go wrong with that, well you would think. They must have remembered our address because just like prior, 3 hours later i was violently throwing up. Just what you want in the festive period. How can you be sick from pepperoni pizza?!?!?! Seems to me like someone has done something to it. Disgusting service, disgusting food, if you would like to keep your stomachs contents in your stomach DO NOT COME HERE!

The worst food I have ever eaten !

this place so bad, they take down just eat listing to refresh their ratings, hard to be good at the job no? surprised how you are still running lol

Went there for Indian style pizza and they made us smile after having their Apna Style pizza. Good food. Ok price. The sitting area is a bit small, but if you are taking it away, then it's not an issue.

Very delicious food and pizza I enjoyed 😋😋🍗🐔🍕

the food was so good i went with a friend that had never had it and when he tried it he begged me to take him hear everytime

ORDER NERVER ARRIVED AVOID THIS SCUMMERS

Ordered food on Thursday 24th of august at around 12pm. I got 2 large donor meat and chips and 2 single cheese burgers. The sauces on the donner were wrong and the food was terrible. Both cheese burgers had no cheese and buns were burnt black. The food took 1 hour and 45 mins to arrive. Id personally recommend to not order from this business as it was appalling. They promised to provide a free meal the next time we ordered and I was only offered 1 replacement meal considering everything was wrong and burnt.

10/10 pizza people are great and pizzas are delicious

Top pizzas in peterborough , wonderful service

Chilli sauce is banging. Very friendly staff, would recommend

Ordered a create your own pizza with stuffed cheese crust doner meat and pepperoni cheese extras were jalepeno and cheese what arrived an hour and a half later was a cold chicken and onion not even a apna haha not what I paid for and won't be coming back here...unless the delivery driver swapped pizzas by mistake I don't see how they could mess a simple order up

Ordered a family meal deal 1. Did not get the deal. Ended up with food I didn't order. Hot wings that we didn't order . We didn't get the potato skins or the 8 pieces of sfc . Just 3 pizzas . Which was late. Then an hour later the cheesy garlic bread arrived with wings .never again worst place and service ever. The man on the phone shouted and cursed then hung up the phone. Please DO NOT ORDER FROM THIS PLACE . 0 STARS .

Lovely food as always and fast delivery

Rude they answere then hang up tried calling them 5times worst customer service ever

Best pizza in all of peterborough. Fresh and extra topping made to your liking. Highly recommended

Amaan Very polite delivery driver . food was amazing and delivered earlier than said deffo ordering again

Lovely friendly staff, quieter than other takeaway shops but still for same quality. Would come again, thanks Amaan :-)

Forgot the drinks and took over 1.5 hours! Won't be ordering again!!

Disgusting food. Disgusting service. I called to tell them about the state of the food and they couldn't care. There's plenty of options, please be careful when ordering from these guys. Can't believe this is allowed in the UK, we have regulations here with good reason!!! Disgusting!

Pros : Good delivery time, Food tasted good. Cons : Ordered large, order arrived smaller than small, I would have at least expected the normal regular amount for a kebab wrap. Completely waste of money and time. Called and they recognised its small but blamed the bread ??. Completely waste of time. Not the first time this has happened.

Disgusting behaviour of those that cook and serve, charging for service yet I have no received the order I perscribed, turned out I couldn’t get the refund I asked for because they strictly claimed that they did add lettuce and mayo sauce to my 2 boxes of 8 spicy wings with chips but what I received was four small seperate boxes of which were supposed to be 2 boxes of 8 spicy wings with chips, mayo and salad. 2 small boxes of chips with no lettuce or mayo sauce and the other two small boxes were 8 spicy wings, it all stank and tasted disgusting, did not finish it, had one bite of each box of wings and chips yet they offered a £3 coupon. I don’t blame these negative reviews of others and totaly agree with the decision of not ordering from there ever again. Only if I could send a picture here that I do have…

First time ordering from this place tonight (Ubereats), came delivered on time (about 30 mins on Friday evening) really tasty fresh food, great portion size for the price and delivery driver perfectly polite.

UPDATED Do not order beware beware beware BewarE I have changed my review I will never order from this place again they sent me three terrible kebabs in one week I'm gonna show you some pictures BeWarE disgusting old crusty chicken that smells off. Had too threw it away. Do not order. Big thumbs down 😭🤣😂

These people seem completely redacted. One star for being open late

Probably the best pizza around ..talking about simular kebab places. Also its probably longest open place to get food after midnight which is an advantage too. Keep up with a good work !

Poor customer service Restaurant refused to deliver items of food despite making me wait more than 45 mins.

Awful low quality food served up by low moraled staff. Avoid

I do not recommend it and definitely. Liars, liars again !!! I waited for delivery almost 1.5 hours from the moment of placing the order and since there was still no order, I called the restaurant. The person who spoke to me on the phone said the driver tried to contact me but I didn't answer the phone so he came back to restaurant. Of course, this is a scam, nobody called me, much less tried to contact me. The restaurant has been reported to trading standards and to my Bank for a refund. I will not allow such a scam!!!

Couldn't understand a single word of English after having to call in twice to see why food still hadn't arrived its now been nearly 2 hours it's now 2am 5 minutes 10 mins 2 mins lol is he actually joking right now I don't even trust to eat there food if it does arrive and if its now cold that wouldn't surprise me either seeming as the driver left ages ago so they say

Ordered 6 drinks received 2 also ordered nachos they are stale with melted cheese on a tortilla rap few jalapeños on one of the workers who I spoke to on the phone was rude the order was 30 mins late after saying the orders on its way I’m a big foodie and this isn’t really acceptable

These guys take advantage of intoxicated people. Trying to charge me more until i said something. I then noticed they was putting salad on my kebab with there bare fingers, after handling my money!! Disgusting!!

Be aware waste of money and no quality of food cold and complete waste

ordered food first time and food arrived with wrong toppings. Bad service.

Would give 0 star If I could. Firstly they take advantage of intoxicated people. Tried to charge us 16 pound for 2 donner meat with cheese(they had no chips or anything else on) When they charge 7 pound for donner chips and a Drink on the menu. i then asked for no cheese for the expensive price for cheese. Got then charged 7 pound each just for donner meat. They Originally told me they don't take card when my friend before me paid by card. Then they wanted to take card when I said that is dodgy. Then when I questioned the price one of the guys was just telling me to take my food and go away and being absolutely unprofessional and verbally agressive. One of the guys was actually trying to listen to the complaint and I would have been fine with it but the other guy who took payment was completely nasty and has no deal in working in hospitality. I work in hospitality myself and would never treat any new customers like that and will definitely not be coming back again, and will not be recommending the place for late night food. I Never complain about takeaway places but this is literally not the one. Absolutely a joke of a place.

Best pizza in Peterborough , Thanks brother

Very hot food very tasty food arrive on the time friendly service I will order again thank you

So rude when I needed help on the phone so rude

Wow the burgers man take me back to my childhood love them lovely service nice lads nice prices too

I have ordered home delivery 5 times and each time the food was fantastic. Cannot fault anything. Food is very hot when it arrives, very tasty doner kebab and calzone is sooo nice. The staff a very friendly

Very rude staff on phone and in store. In particular the short 4ft guy who couldn't even be asked serving customers. manager was away today and staff behaviour out of order.

Nice food anyway nan chips and cheese

1 star is still too much. Staff argued with me told foodhub it had been delivered and it never was as I cancelled it twice!!! Don't recommend as service is terrible

Ordered 2 x15 pizzas for 16 £ Order came fast. Good price for quality pizza.

Never order from here I’ve never wrote a bad review in my life but the food never showed up and then I tried to call them and was threatened by the manager there

Avoid at all costs. Didnt receive my order and when I tried to chase the delivery drivers were rude and repeatedly hung up the phone on me. Hot n Spice are not taking responsibility to issue me my refund despite me contacting their financial teams. I have no other choice but to contact Trading Standads now as this place is not trading under safe and fair procedures to its customers.

Food is not the worst experience, the pizzas are great, however the staff is very rude, they have loud aggressive, also was rude over the phone, however would would good. Pricing is reasonable

I just had a pizza from them and it was so delicious, I have had other takeaways from them and never been disappointed, the prices are great and the food quality is perfect and the delivery driver I very polite

Fantastic chicken steak burger!

Food arrived at my door piping hot, tasty and 100% satisfied good job!

Worst exeprience ever!!!!! DO NOT ORDER FOOD FROM HERE !!!! THEY HAVE MENU MEAL DEAL DONER WRAP WITH CHIPS AND DRINK FOR £6 THEY CHARGED ME 6£ EACH FPR 3 DONERS AND CHIPS ONLY NO DRINK NO WRAP THE MEAT WAS SO DRY IT ENDED UP ALL IN THE BIN!! WHEN I PHONED THE RESTOURANT I SPOKE WITH THE "BOSS" HE SAID THEY DID NOT GIVE ME WRAP BECOUSE THE DONER WOULD FALL OUT FROM THE NAN AND THAN HE ENDED THE CALL ###DO NOT ORDER FROM HERE ITS TIME AND MONEY WASTING!!!!!

The food was surprisingly good, even though we didn't have much choice at 2am on a Sunday. They cooked everything fresh and within reasonable amount of time. Calzone pizzas were really good!

I used to love this place for a quick night out take out but since I started ordering with them in 2020, the place has gone downhill. It's gone from the perfect order system to always getting full fat cola instead of diet (I have blood sugar issues, so diet is important for me when ordering and not something to be just switched out without warning). I've included allergens on my order and last year there were no issues, but this year I've had mild reactions no matter what I order even with the restaurant having note of my allergens. Some of the food will show up cold, sometimes the cheesy chips will show up with the cheese still half formed in grated bits on top. It was lovely a while ago but now I always find myself reaching for a different take out. I hope the staff manage to get themselves together — this used to be one of the best take outs in the early hours. Now it's nothing more than a bitter sweet nostalgic memory.

I ordered pizza, bare in mind im a regular I didn't want chicken, it came with chicken, I asked them to change it, they refused the Business is shambles if you want a decent meal please go somewhere else And save yourself from a dissapointment

Lovely takeaway nice fresh food 5 Stars all the way one of my favourites🤩

Very good food. Always made to perfection. Very good service Strongly recommend Hot food Wide variety of foods.

Several times they have missed things out in the order. When you order online and they don’t have something without contacting you they give you something else. On the phone nothing but rude or tell you they’ll sort something out next time. Peterborough has number of places to get food from I wouldn’t want anyone else to waste their money or time. I gave them a chance by waiting as they told me someone will drop something off as they made a mistake and no one turned up. I don’t even want to give them a star but won’t let me post without one, they don’t even deserve a star.

Ordered some pizzas yesterday for the first time in ages and the base of the pizza was so thin it was ridiculous. Topping looked and tasted good but base was too doughy as though uncooked. Will not be ordering again. Chips were cold too.

Order came in 1 hour and 15 minutes and food cold so no taste. Very bad . Very Very bad service

First time delivered wrong order, second time was fine. Third time they didn't even show up. Gave them the benefit of the doubt and they threw it away. Don't waste your time with these people.

Fantastic Pizza.. and very fresh

Ordered 2 subs and 1/2 pounder burger and chips tonight, subs and chips were lovely, there was an issue as I ordered through uber eats, when picking the burger you get a choice of regular and add cheese for extra 20p, I picked regular as didn't want the cheese but it came with cheese as apparently on their menu a regular includes cheese, but after calling them they sent a plain one out very quickly and apparently it was a lovely burger. So just a warning if anyone orders through uber eats, probably best to state no cheese just incase. Overall happy with service and the way they handled it.

Ordered 2 subs and 1/2 pounder burger and chips tonight, subs and chips were lovely, there was an issue as I ordered through uber eats, when picking the burger you get a choice of regular and add cheese for extra 20p, I picked regular as didn't want the cheese but it came with cheese as apparently on their menu a regular includes cheese, but after calling them they sent a plain one out very quickly and apparently it was a lovely burger. So just a warning if anyone orders through uber eats, probably best to state no cheese just incase. Overall happy with service and the way they handled it.

Chips and donar were hard and cold.small portion in a large box.garlic bread is uncooked. No sauces were given with the food.todays food compared to before as I'm a regular looked and tasted totally different.

Ordered a curry from here tonight through Food Hub and it was honestly the worst curry we've ever eaten. Veggie curry was frozen mixed veg in a watery korma sauce, and the chicken korma wasn't much better. Won't be ordering from here again. Really disappointing.

Time wasters, don't fulfill orders

Disgusting pizza.They gave me burn pizza.

My favourite very nice food and nice staff thanks mr. Shabir very nice.

Food is OK not brilliant but I go there quite often and food is always hot when I order

They have taste in curries burgers and stuff

Very nice food always order from here.quick and good service good pizza and curry.always going to order from here.

I ordered my food 2hrs ago still not here so I had to cancel it never ordering from here again

Shocking - went to get dinner after work tonight on my way home, the memeber of staff in there was so incredibly rude! Very argumentative. Went to pay and he turned round and said he had no change. Useless!!! Use to go to the hot and spice takeaway in Bourne which was fantastic, such a let down now!

I've had kebab in most places in Peterborough but this is the one I would pick first every time . Yummy.!!

Best service good quality food ...loving it

FOOD WAS COLD AND PRE HEATED AGAIN WAS SO BAD PUT ALL FOOD IN BIN. WILL NEVER USE AGAIN SAVE YR MONEY PEOPLE USE DIFFERENT PLACE. THIS MUST BE THE WORSE ONE IN PETERBOROUGH. ONLY GAVE 1 STAR SO I COULD SEND THIS O IS WHAT I GIVE .

My food was late and numerous amount of black hair in my food absolutely disgusting!!!!

it didn’t come if I could put lower then one star I would.

Pizza wasn’t cooked properly toppings falling off. Had no taste. Didn’t get any sauces with my food!

Pizza was delicious delivery needs to be more prompt

Food wasn't great! Chips tasted reheated

Always very good food and service ..

Food very good when it eventually arrived. Phoned restaurant twice and said it was on it's way. Poor delivery

Didn't Evan get the food so won't be ordering from here again. Was ment go get the food at 1 so stayed up all night waiting and nothing rubbish service.

What a shame!!!! Place my order was accepted the restaurant even added an extra 25mins was supposed to arrive at 10.30 at 10.50 I rang them and they told me they didn't have an order for my address yet they had accepted it and added more time on well thanks for nothing!!!!!

Nan sandwich was no good had to bin it . It was like the meat was a day old . Shame use to be so good