Hot 9 in Nottingham

Abysmally poor service. Despite the food quality being OK at best (it’s not like malatang is easy to mess up anyway), given we paid nearly £30 for dinner tonight, my partner and I would have expected them to be more accommodating than a takeaway restaurant. The waiter who was serving us was incredibly rude and quite frankly shouldn’t be anywhere near the hospitality industry, and the manager was no better sticking up for his appalling behaviour. According to xiaohongshu reviews they have a streak of being rude to Chinese clientele who look like university students so beware! We will definitely not be returning. Avoid if possible!

I went to this restaurant for the 1st time this Friday for dinner with my partner, and the service of this place is THIS BAD that I have to leave a review about my experience: In general I feel I wasn't respected by the staff in this place: I didn't get all the service I am paying for, and I got YELLED at by the staff for nothing! Can you imaging the staff in a restaurant YELLING at their customers for not wanting to give up a service they should provide? I stayed clam for the entire time and I feel the NEED to publish this experience to everyone regarding this place. 1. When I went in to the restaurant, the staff is only repeatingly telling me to scan the code to order instead of putting me into a seat or anything. I am not very comfortable with using my phone to place the order, so I talked to the staff in the front desk if I can place an order there, or if they can help me to place an order instead. However, the staff VERY RUDELY telling me again to scan the barcode as "He is busy and don't have time to put the order down", and he pointed the barcode to me again and walked away 2. After I finially place the order by my phone (again this took me quite a while, as the internet was also really slow in the restaurant), on the screen it said the order was placed and I can pay after the meal. However, right after the order was in, the front desk staff was LITERALLY YEALLING at me to come over to pay, as if I am deaf or something. I questioned the staff that I should pay after my meal, and again he told me that "I am busy and you got to pay it anyways". I also asked him that given he got to sort the bill with me in the front desk anyways before me having my meal, why can't you just take my order instead of asking me to spend 10 minutes on me phone? Then he completely ignored my questions and walked away 3. Finally this argument dragged the attention of the manager. However, instead of helping to solve this comflict, it only come with more excuses and run arounds. The manager told me that "The ordering system is only available online and they can't take any offline orders", which is clearly a lie and nothing got solved in the end - her staff literally yealling at his customer and there is NO APOLOGIES or anything I am coming to this restaurant to paying for a service, and I think that helping the customer to take order is a part of the service they should provide. It is ture that I can willingly give up the right to take this service, but as I am not very comfortable with my phone, and they still force me to do it anyways and their VERY RUDE attitude is completely offputting. I really wise I have went somewhere else as my Friday night dinner is completely ruined :( The food was alright, but I don't have any mood to taste anymore after this arguement, I was so pissed and I just want to leave this place!

The price is expensive and the portion is not much. The only advantage is that the seats are spacious and parking is convenient.

Abysmally poor service. Despite the food quality being OK at best (it’s not like malatang is easy to mess up anyway), given we paid nearly £30 for dinner tonight, my partner and I would have expected them to be more accommodating than a takeaway restaurant. The waiter who was serving us was incredibly rude and quite frankly shouldn’t be anywhere near the hospitality industry, and the manager was no better sticking up for his appalling behaviour. We will definitely not be returning. Avoid if possible!

Hot 9 is a island of flavour and authenticity. The freshest ingredients, combined as preferred into a delicious steampot! Another secret weapon, their stewed chicken. We are regular customers at the restaurant, and we head there anytime we crave good genuine food. Highly recommend!

Hot 9 is a island of flavour and authenticity. The freshest ingredients, combined as preferred into a delicious steampot! Another secret weapon, their stewed chicken. We are regular customers at the restaurant, and we head there anytime we crave good genuine food. Highly recommend!

Extremely high quality food. Great complimentary range of cooked dishes to choose from whilst you wait for the hot pot is bubbling away.

Extremely high quality food. Great complimentary range of cooked dishes to choose from whilst you wait for the hot pot is bubbling away.

After eating and defecating all afternoon, spending an average of 35 pounds per person on defecation is considered 😅

The ingredients used in the soup are pretty good! Although the buffet only has four rounds, it’s still filling. The waiters are very friendly and polite But the boss sometimes has a bad attitude 😅

The short crispy pork is delicious👍🏻👍🏻👍🏻

This was the second time we had visited and the hot pot buffet was great value, with all of the items that we ordered being delicious! Staff are friendly and attentive. We will definitely be coming back :) (We'd recommend the beef tendon)

Went for an early v.day meal with my husband. This is our second time (doing the hotpot), this place does not disspoint. Quality of food is great, service is friendly and everything tasted AMAZING. 100% recommend.

We reserved a table for 7pm a day in advance and arrived 5 minutes early. The restaurant was busy and we sat and waited for 30 minutes. We were regulars here and usually came once a week at least. After 30 minutes, another larger party arrived and had a reservation for 7:30. Two small tables became available and instead of seating us who had waited for half an hour at this point they stated they would be pushing the tables together and seating the larger party straight away. No apology by the staff, no asking the other party to wait. I would have rather we were told that they couldn’t honour the reservation. We ended up just leaving as they didn’t intend to seat us at all and showed no respect.

If I could leave a negative rate I would possibly do. Ive booked a table for 7.00 and they made us wait for 30 mins without any apology. And there is another big group coming in with a reservation for 7.30. And they just put two tables together to seat the group and ask us to wait for longer without saying sorry. They could just cancel our reservation or just tell us they are fully booked. We booked a table for 7 o'clock and waited for a full 30 minutes. They could have just said there were no seats today but they didn't, and they just made us wait and wait. The most outrageous thing is that they pushed two tables together and let another party of 7 people sit first but they had a booking of 7.30. Then they made us wait. Didn't say sorry or anything at all, very disappointed.

I've been coming here for the noodles, rather than hot pot, for years. Their menu seems to have expanded! Great additions of Chinese desserts.

Very yummy and authentic mainland Chinese style hot pot! I loved the dessert especially Very delicious hot pot! It's a bit different from the Hong Kong-style hot pot I'm used to. I think it's a very authentic Sichuan hot pot. Specially recommend the secret tender beef and desserts! The brown sugar glutinous rice cake and Sichuan ice powder are really delicious. I hope to come again next time Price £29 per person (drinks, specials, some soup bases and toppings are extra)

The noodles were delicious. I will come back next time to try the hot pot.

在英国吃过最好吃的火锅没有之一，四川朋友表示这一家在川渝也能开得起来。

Awesome! Lived in Sichuan for years and can say that this hot pot is really authentic. Definitely recommended for people who love spicy food and want to try something a little different. You can also do a split pot, with one side of the pot having a spicy broth and the other having more like a plain broth if you want to. Understandably, the price tag can be a little daunting for some, but it is really worth it if you're wanting to treat yourselves! The more people you bring, the more worth it it is because the broth is one of the main expenses ;) If you're running out of ideas about where to park then Nottingham Uni Jubilee Campus is close by and has a pay and display car park.

從Milton Keynes來看房子，順道旅遊，路上經過看到，便在晚上來試試。味道很好，食材新鮮，店員招待熱情，親切，一定會再來。

I will never ever recommend this restaurant to everyone that I know unless you wanna be waked up by a serious stomachache and diarrhea. Poor food quality along with their poor service. And there only Cash Accepted or bank transfer without using the POS machine which is rediculous. Think twice before you go there🙂

Not recommend. The quality gradually deteriorates and will not go again.

Good place to go if you love HOT POT

Amazing hotpots at reasonable prices. Totally customizable and really authentic.

As a European guy i’ve been in few hot pot restaurants and i have to say this restaurant is one of the best ! 😌 Customer service is really great, staff members are really friendly and polite. Atmosphere in restaurant is very warm and peaceful 🥺 Its not very noisy so you wont have to worry about increasing your voice so your friends can hear what you are saying 😂 Food quality is really good, although it is a hot pot so you kind of cook it your self from my point of view 😂 Soup choice is decent and taste of them is amazing. The only think i didnt like was chairs 😥 not so comfy to sit on but it wont change my opinion that much. Definitely recommend trying this place out worth your time and cash 💰 11/10 😌

Please note: you will need a fellow Chinese member or someone fluent in Chinese mandarin in your fellow hot pot party, to help translate. In term of quality and choice, 100% the best hot pot around. The prices, however, can become a problem for small groups. In this hot pot, it is not a buffet, you pay for the 'hot pot' and chosen soup base and then order each food item that you want from the very large selection. Each of which has an individual cost. While you could happily eat for £20 per person in a large group... In a small group it can become very expensive. Just a word of warning, definitely recommend trying it out.

Hot pot place, good food could be a little spicy plus is very entertaining way to have a meal, could be a little expensive too

Delicious food, very friendly and helpful serving staff. I've never tried Chinese HotPot before and this was a great experience. Also child friendly and suitable for any size group.

Best Hot Pot restaurant in Nottingham. The food is delicious and there is a huge variety. Very close to bus stop which are very frequent. Th price is also good.

Good price for quality hotpot. No msg in soup base but still the soup tastes amazing - quality ingredients. Good service, baby chair available and friendly staff.

Superb experience, spicy hot pot, exciting, very fresh food. Love it.

味道正宗，量大价格真的不贵，老板人很好，服务很到位，卫生做的非常好，不愧被英国卫生部评为五星。谢谢老板和服务人员对我们的照顾。

酥肉，虾滑，大刀毛肚，好吃到爆！诺丁汉唯一能让我想起家乡的味道，一家用心的餐厅！价格人均20块左右，价值洼地，品质高峰，值得推荐

闻名不如见面！酥肉是凉的，肥肠压根就没洗，里面还有黑色小颗粒。。总体来说，非常糟心的体验，一星的品质，五星的价格。

Very spicy one xxx Love it😀 the service is excellent

先吃盘酥肉预热，鸳鸯锅麻辣的下毛肚，虾滑，黄喉，牛肉，土豆，清汤下菌类，青菜，最后辣锅下宽粉，简直人间天堂。千万不要辣锅涮白菜，试过两次，直接辣哭..

首先我只见过结账抹零没见过进位的…而且您写“四舍五入” 然后把0.3进位了 您当我不懂中文呢…留学生钱真好赚 一星给服务 一星给食物

终于和朋友一起吃到了最近好评不断的井口巷 菜品新鲜 价格也合理 关键是味道正宗 和我在重庆吃的味道一样一样的 终于不用去伦敦解馋了 在诺丁汉也能吃到正宗的重庆火锅 太好了

太贵 两个人80镑左右 带了杯奶茶就一直在那里逼逼不能自带酒水 服务态度很差 结账的时候四舍五入往多了加