Holiday Inn Derby - Riverlights, an IHG Hotel in Derby - Phone Number, Reservations, Reviews

I recently stayed at the Holiday Inn for couple of nights and couldn't be more pleased. I was greeted by the warm and friendly staff - The Manager, Omar & Reception Team & Bar & Restaurant Team were so friendly, helpful & professional. The room is modern, with all the amenities I needed, I appreciated a big hairdryer, convenient hand shower, and quiet air conditioning, small touches that made a big difference—options some hotels in Derby don’t have. The food was fresh, tasty, and nicely presented, arriving at my table in time. I have decided to make it my go-to hotel from now on. Highly recommended!

Beautiful place, the rooms are nice and clean,

Nice rooms that do not give away their age. Executive rooms are very nice and provide a lot of space. Parking could be better but as the carpark next to the hotel closed it is a 3min walk and pay by day.

Had to leave day early, didn’t get refund or points got paid night never used Manager never responded to sent emails No car parking onsite, at least 5 min walk to nearest and in shopping centre deemed as not safe during quiet hours

Probably fine, but stayed on hottest day of the year so far, and their Air conditioning is being overhauled. There was a fan and they provided water, so not too bad

Comfortable city centre hotel, the air conditioning wasn't working because they are renovating and I didn't get the promised discounted car park, no-one offered to help with this

Great customer service, staff is amazing and nice breakfast. Facilities are slightly suffering changes.

The hotel is centrally located to explore Derby City Centre. Reception is on the 4th floor, which is a strange place for it. The restaurant I never used, however, there's a good variety for a continental and full English breakfast. The city centre has a variety of restaurants to suit most taste. I'm not sure about shopping in general as I was here on business. The demise of UK city centres is in full swing here with a dystopian society taking over once the shoppers have gone home.

I've been in a hotel for 3 nights. Check-in service is self automatic ( touch screen).with option for assistance. Rooms nice and clean on arrivals. Close distance to town

Perfect location for us visiting the Gin and Rum festival and close to a few bars. Special mention it Omar and Frank with their exceptional service and friendliness.

Just short of a 4 star review for a 4 star hotel. During our stay at the end of May 2024, the hotel was undergoing changes to the aircon units, thus making the walk through the hotel and room, somewhat uncomfortable. The room itself was quite spacious, allowing enough space to put 3 large suitcases down, as well as an extra bed, with enough room to walk around. My parents room was located right next to the bus depot, which they were not informed of, and was quite noisy in the mornings. My room however, was located in the centre of the building which had no noise at all. Breakfast selection is quite poor for a 4 star hotel and could be better, quality wise. We had dinner on our last night, and the male staff and female staff at the bar were so lovely and accommodating. The food however, was quite poor, quality wise. I had ordered the beef brisket, which was rather tough. My son and father had ordered the pepperoni pizza, which lacked pepperoni and was quite tough. The burger and chips was probably the nicest tasting dish of the evening. There is discounted rates for parking when parked at the Derbion underground car park, which is less than a 10 minute walk away. Head up to level 4 to enter your number plate to access the discount. It is best to park in front of the hotel and unload your suitcases before parking your vehicle as the pathways are quite uneven. Overall, a nice central hotel for Derby, but could do with some touch ups on quality.

The Gammon steak steak was absolutely delicious

Stayed for 1 night and it was wonderful the staff are wonderful the room was lovely even though the shower raiser was broken we temporarily fixed it but it did not put us off booking again worth all the stars x

Always problems with their air conditioning systems and a lots of issues with the building… I stayed here twice in 2023 and 2024 for more than a month! Not recommended at all… very frustrating But the staff are very nice, the location is great close to downtown mall and stuff!

tHANKS bETHANY sgsm, yOU ARE JUST AMAING, AMAZING Customer service, Loads of Love from Canberra

Bus gates, poor parking options, nowhere to park whilst unloading car. Truly awful experience. Derby clearly doesn’t want cars despite happily receiving substantial sums from car dealers and manufacturers. Avoid.

Much improved with the removal of the undesirable element of guests. Food could be better but staff are very friendly and cannot do enough for you. No issues with my room so happy days.

Really friendly staff, couldn't do enough to help you. Rooms very comfortable

I love this hotel so much, the staff are super friendly and they’re always so welcoming to me even though they see me basically every week 🤣 The food menu could be improved with healthier sides like salad because I always feel so fat after eating the generous portion of chips. I love the rooms they’re so comfortable and the location is SUPER close to the bus station which is ideal for exploring the midlands 😎