Hinchingbrooke Hospital in Huntingdonshire

I can't believe a doctor send me home when he takes blood pressure, which was 149/109, and your pulse is 120, and tells you to take paracetamol after he does an ECG and says it's okay, that it's not an emergency, and that he only treats emergencies. this is my experience with them

Excellent service and midwives are very approachable and caring. Special shout to my assigned midwife, Lauren Andrew, she was very supportive all through my pregnancy and post pregnancy journey.

The medical and support staff have all the pressures of the NHS yet still managed a very good, caring service. Many thanks to Mr G, the Plastics consultant and his theatre staff. And all the admitting nurses and support staff. Teamwork in action.

Just like to say a huge thank you to all the staff at Hinchingbrooke, had a visit to A&E, for their attention sincere care and friendly relaxed way of going about things. Also big thanks to the ambulance crew, although did not need their lift to the hospital, the way they made me feel relaxed and able to get across my problem and their sound advice, which I followed. You may have to wait a while, not the only person with a problem, but never forgotten and you do get there. Once again thank you all.

If your thinking of having your baby here, don't. We had our baby here, on a stupidly understaffed and overpopulated ward. Baby delivered prematurely, high risk mother. No protocols were followed, she should have had a pre elected c section, then they released the baby home at just 34 weeks when she wasn't feeding. Needless to say we were readmitted to addenbrookes where the care was a million times better and we stayed until our baby was term and feeding correctly. I have made an official complaint and I am yet to receive a response.

The staff were excellent spent 10 days on critical care nothing was to much cannot fault anything onto walnut ward alse very good food was fine thank you to everyone concerned best wishes

Have nothing but praise for all the staff in A/E and respiratory clinic. Kept full informed of what was happening and all investigations and treatment given promptly

I come from a thread world country south africa and never had to sit on the floor in any waiting room of any A&E the United Kingdom 🇬🇧 is supposed to be so much better ha ha ha . Don't get me wrong I live and work in the UK and love most things about the country. However there is really something wrong when you sick and injured have to sit o the floor waiting for 5 hours to be seen by any one .......... As a tax paying contributing citizens we have to start asking the right questions.

This hospital is small, but quite nice. I don't go here anymore as I've moved away. I feel I need to say, that if you have problems or a complaint about the staff or service, the only people who can impartially address hospital complaints are the PALS Department (Patient Advice and Liaison Services) they are available in all hospitals, but surprisingly not many people know they exist unless something major happens. The PALS Team are there to sort out every calibre of problems, no matter how big or small and support the patients all the way. Having previously worked here and many other hospitals as a Medical Secretary for years, most NHS staff are kind, caring, thorough and helpful. Obviously, you get good and bad medical professionals, services and other medical staff, such is the nature of human beings and life. Hospital systems and the humans working there can and do get it wrong. It's awful hearing when hospital services especially A&E aren't as efficient as they should be, but many problems and issues that do go wrong sadly go unheard. Anyone reading this or those who have awful experiences, please complain to the hospitals PALS Department, so it can be investigated thoroughly by them and dealt with accordingly, your role is just to point out what happened, nothing more. If you do this, you can help others including you in the future, so it hopefully doesn't happen to anyone else again.

I was at the hospital 21/6/24 for the Respiratory Investigations Department. Both Marvellous and Melanie were absolutely brilliant.they were professional but also very caring and compassionate.All the procedures were explained to me every step of the way. Thankyou so much Marvelous and Melanie.your kindness was really appreciated.

My stay was best ever in a hospital every one really grate the care the food I received was best ever well done all of you keep it up every onether. I met I rate 10 out o 10

Booked into A&E by tel: 111service and arrived at 8.30pm. After treatment by a very efficient Dr Orlando, I left at 9.10pm. Nothing but praise for these overworked people who provide a truly excellent service. Should be a tip box available.

Poxy poor service made my partner wait in a seating lounge for different patience’s with nothing but fold out chairs and didn’t bother after a whole 5 hours still too put them on a bed ward for over night walked out and never returning !!!!

I have been seen twice this week at hinchingbrooke for two procedures, a CT colonoscopy and today an endoscopy. I would like to thank both clinics for the superb care and understanding they have shown me. I was incredibly worried about the endoscopy, I was made to feel calm and comfortable during the procedure. Afterwards I was taken back to my cabin where I was checked on and given drinks and biscuits. Thank you to the CT scanning department and the endoscopy clinic for your wonderful care.

Absolutely Amazing!!!! Went to several hospital for the same reason over the past 4 months and I got told there’s. Nothing wrong or I’d get diagnosed with something completely different, when I came here I got seen pretty quickly and then after that got seen fast again wasn’t in there long I think 4 hours maximum great staff clean toilets and all in all absolutely amazing I 100% recommend

Thank you to all staff on Daisy ward and to the surgeons who saved my husbands life.. Nice clean hospital. Friendly staff.. Thanks

March 12th 2024 Age 79, 3 days chronic breathing problems, getting worse. Called ambulance 9.00am Two lovely professional ladies in the crew. Arrived 9.20am Off to A and E department Hinchingbrooke arrived about 10.00am entry delay: none Into a cubicle, wired up, oxygen bloods, infection confirmed by Doctor at about 11.00am Big shot antibiotic, then nebulizer. Recovering like a train: 2.00pm Excellent sandwich and coffee. Chest xray. More bloods, confirms infection getting a kicking. 4.00pm Doctor brings prescription antibiotics, on yer bike! 4.30pm WE KNOW THE NHS STRUGGLES BUT WHEN IT'S GOOD SAY SO!

I had a bad experience here took my kids to Emergency department ENI took us all day in waiting area been free night time. Kids suffered a lot waiting and there was not much food options!

took wife to a and e 1.30 am, 8 hours to see doc after drip put in , admitted , no comunication with her family about what was going on, even after asking to see someone when visited was told "at lunch", cleaner mopping floors during visit and moaning at visiters stepping on her so called "clean "mopped floor, talked to one lady who dared pull up a chair to sit on like she was a bit of dog poo!! have been told alot about this hospital... now i belive it all, cant be soon enough until she gets out of there!!

Seen quickly...First class service

I had excellent and continuous care from the eye clinic both here and in Peterborough. What a clean and friendly hospital.

Thank you 😌 to ALL involved that evening big hiro6 🫶🫂💟 Y'all. My Heroes 🫶💚💎💛🦿💙 ♥️ 💜 N Heroines 🌻🎶☺️ extra HUGS 🤗 🖤🤕😷💟🫂💪🦵🫶😁🏥 TLC xo

Went there after waisting all my day. From emergency to local surgery to pharmacist. I learn something if you can crawl out of the house it's an emergency. I was simply shocked. Anyway if you got an emergency and if local surgery are in St Ives you likely to skip that as then are a joke . Just over two hours wait but least I was seen. They were quite busy. I dare to say this but it's because the incompetence of local surgeries. Since most doctors start run this as business they are simply a mess. Unfortunately Google haven't told them you can't do the job look for other profession where care is the main role. St Ives River port surgery should shut the doors .

Good hospital service reliable staff. Good car parking space

Went in for a routine man over 60 examination , the team were great , very friendly and considerate , no waiting, all very modern , the whole experience was a pleasant and not painful.

So to bother you but I would like to make a complaint about your ambulance crew who dropped of someone in GROVE COURT tonight ,don't respect any of the other people who live in the block of 5 flats. We have a secretary door . When they have dropped the person off , they slam it shut but they don't have to slam it shut all they have to do is pull it too, or when the door is almost shut just pull it too. So it doesn't slam shut. Some of us work nights and sleep in the morning, after noon, and part of the evening. So could tell your people not to slam the security door at all. If you think you are professional, I don't think you are. Also you don't act like one.

My mother in law was discharged today after spending 7 days in Hinchingbrooke Hospital. She was suffering from Pneumonia and the staff that attended her were fantastic. Dr Alice Cole was amazing and so were the rest of her staff taking care of her. Her name is Parvin Khavari and she would like to pass on her many thanks to everyone at Hinchingbrooke Hospital.

Visited Audiology and the receptionist was friendly and so helpful. She sorted out my problem immediately and offered advice. Thank you.

Ok, go early, limited parking, and try and avoid school times, or it can get nuts

What a joke wife in in November could not get eney info on what was wrong when did conflicting reports went back for follow up spent about two mines with doctor to tell us what we all ready know we was early for if you need to go to hospital avoid like the plaigue

Went for mammogram & easy to park & all vlear

I have to say this is a good hospital. They gave me the best care. Staff and service 5star!

Partners mother fell and fractured pelvis on Christmas Eve. The care she received was outstanding, cannot fail anyone in A&E absolutely amazing. Well done to all!

Incredible people made my little ones enjoy the couple of hours spent in Holly ward on Christmas night

Visited Hinchingbrooke A&E this morning for an abdominal issue. The receptionist that served me was amazing- warm, empathetic and kind, very well suited to the job. The atmosphere in there was very calm, the triage nurse very caring and thorough. The doctor that saw me was so helpful with a fantastic bedside manner took the time to explain everything thoroughly. I had blood and urine tests and didn’t have to wait too long for the results. The doctor then explained the results to me. I received outstanding service from all the NHS staff involved in my care and am grateful for the thorough caring treatment I received. 10/10 service, thanks so much .

Awful experience, my son was rushed into this A&E department after being blue lighted due to not breathing well. We got seen quickly, but my son pulled through, had amazing oxygen levels and they jumped at the chance to send him home. Didn’t try to run tests to see what could have caused it. To top it off my son is fed through a feeding tube in his stomach and doesn’t take anything orally as he will just inhale it into his lungs. They decided to send us home with a numbing throat spray which we said we can’t give to him as he’s non oral. He will not take anything in his mouth. They ignored both me and my partner and still hurried us on home. Socking night staff, god forbid if we have to go back in the future.

Just a note to say thank you so much to the wonderful ambulance crew who were absolutely brilliant all three attending to my partner Katherine yesterday afternoon and evening 😊please thank them and give our best wishes

I had rirs surgery a few months ago. I still feel bad, no one in the hospital wants to help me, think I'm crazy for pretending.

5 stars to DAGMARA. Thank you for your positive attitude and hard work.

I was taken to A&E on Sunday 29th October. Immediately I was seen by a nursing staff, put on the drip and attended by doctors on duty. Later on I was seen by a consultant and taken to a ward. CT scan, x-ray and other tests followed. I couldn't have wished for better care by nurses, consultants, home carers, volunteers and OT. Thank you to all of you from the bottom of my heart.

Ringing from Australia, 5 times, operater was good, but no one would answer the phone on ward.

I would like to thank all the wonderful staff in pear tree ward bay 4 who have taken such good care of me,respect privacy,care affection ,compassion and so much more ,you were all so lovely to me,I would also like to thank the Cheff and the all the cooks for such amazing food ,I enjoyed every meal ,tasty healthy,hot and a very good choice ,your a brillant cheff I loved everything,and unlike a lot of stays iv had in hospitals I e gained weight 😞🤔🤔🤔 now I have to lose it lol. But a great big thank you Kind regards Anne Hinchliffe xx

Awful for everything 2 years now and still no closer on treatment as keep getting passed around like pass the parcel

I was turned away still in pain.

My husband attended for a cut to his face on Saturday 24/9/2023 to your accident an emergency he was seen very quickly and treated with great care and attention by the doctor and nurse who attended to him. Thanks to this his face is healing beautifully and you can hardly notice the cut. So thanks so much

A relative had to attend A&E recently and I must say the treatment my relative received was outstanding. AE Consultant Dr Adam Rahman was excellent and conducted a complete examination. Very happy and pleased with our experience.

Had minor op here, care, efficency and accommodation was 1st class, thank you

if your a child and your in the paediatric area, the staff are amazing. although im 16 in a couple months, they treated me like normal, jokes, a little wheres wally search while getting my bloods and a teddy after. when it comes to a&e though im not sat for long bevause im moved into the children area, i see a LOT of patients in there in pain and just being ignored. the staff in the childrens a&e part just stand and talk, when they came in to do a second ECG the woman was so confused and didnt even say a word to me, she didnt even know i had one a couple hours before. i wasnt able to sit up straight because i was so unwell but they moved me out of a room to help a child, which is okay i understand. but when the room came free 5 mins later i was forced to sit outside until i physically passed out.

After the experience I had I would never set foot in the place again. If it wasn't for me being moved to adambrooks I would not be here now.

Very sad to to come here in the first, really not my favourite, but a dog bite me and I had little choice. But the wait is really a killer. Be ready to wait at least 4 - 6h🤒🤒

Fiona from Jasmine triage was absolutely terrible! Unsympathetic, patronising and I feel most likely prejudiced towards Indians. My wife had an infection 4 days after having a C Section. She could not walk and needed a wheelchair. Fiona said to me in a patronising tone infront of the other midwives, surely she can walk to the toilet. Does she not do it at home. She refused to give us a step for my wife to get down from the bed, even though they had one available. When I asked her to help me to change my baby's nappy, she said change your own baby's nappy yourself.

I have to start by saying the day shift nurses and doctors were absolutely lovely and such a credit to the hospital. They were understanding more than willing to chat and very attentive. However the night nurses on the short stay unit that I was in completely mocked me for being on the autism spectrum. Even going as far as referring to me as “that autism kid” I have never felt so belittled before and I am extremely disappointed that these people are working in a place of care and treated me like this. The next morning you could hear them slating me for being heightened and saying how I should have been sent home because I annoyed everyone . I was a vulnerable autistic 17 year old in their care and doctors had said I had to be there. I am so saddened this happened and I honestly think these night nurses really discredit the rest of the hospital staffing.

All the staff on Hollyward and in the paediatric surgery are a credit to hinchingbrooke hospital and thank you to each and everyone of them who helped care for my child.

Terrible experience with their phone system/reception. Every time I am put through by the operator with someone to speak about my appointment I don't get an answer... Tried a few days and no luck.

Absolutely discusted with the attitute of the female manager of the xray department, rude and unhelpfully, even tried to tell me they do not xray spines, all because it was 430 and she wanted to go home, in a completely deserted department, Mrs Heardly, you should be ashamed of yourself and you are a stain on your profession.

A&E total waste of time. Never been spoken to so rudely before than I have by the Receptionist there. Have had to take my child there 3 times and everytime only the Nurses have been great. The rest have been unhelpful and rude

Appalling service. Tax money is definitely going straight into the politicians pockets. 8hours a&e and still had a queue. No communication, even received attitude back from the receptionist when expressed that 8h is just not acceptable. Left feeling worse that I went in and had to go to a private hospital when I don't even have the money for it. Discussing service!

Absolutely hopeless. Waited seven and a half hours with either pneumonia or RTI at A&E and never got seen. No sympathy and complete apathy from front desk

Great staff and no waiting for blood test this time

I had a knee operation in Birch ward. The staff were friendly and helpful and always able to sort out any issues. The food at the hospital is really good and very flavorful.

Server my mother food which she was allergic to, despite her highlighting this to staff and it being written on the board above her bed. Dangerously incompetent.

Trzy godziny czekałem aż mnie wezmą na zabieg to powiedzieli mi że się nie wyrobią. Przyjechałem do szpitala tydzień później jak prosili to się dowiedziałem że nie ma co liczyć na pomoc bo jest strajk. Personel medyczny w pokojach siedzi na telefonach komórkowych i what's up albo oglądają sobie zdjęcia. Zapomnij że się da zapłacić za parking bezdotykowo. Z tego wszystkiego sam się wyleczyłem bo nie ma już opcji że się pojawię tam.

I spent the weekend of 10th - 11th June 2023 in the AAU. The team that was on that weekend was an absolute credit to the hospital. They worked so well together there was a very stress free and relaxing atmosphere. There were a few difficult patients and they were dealt with in a calm and comforting manner. Nothing was too much trouble, my nurse Myanna was absolute wonderful. Very caring and efficient. The team restored my faith in the hospital. Until the Monday team took over and it all changed. BUT THAT WAS NOT NO FAULT OF THE WEEKEND TEAM.

Went to the Emergency Centre with chest pain. I was seen immediately , ECG, blood tests and doctors consultation proved I was in no real danger and it was probably gastric pain. Felt a bit of a fool but the attention and care I received was first class and I could not have wished for better. Great people.

Had to take a friend who was very ill. We found it OK, we got parked up, but the waiting time was quite long. Whilst waiting I took some pics of outside the hospital. As it was dark it looked like there was a spaceship over main entrance. There was a beautiful carved seat commemoration all those who have helped The NHS and fallen heroes. Very tastefully and respectfully done!!

Terrible doctors who do not want to work, I came to the hospital for a month with bleeding, the doctors assured me that everything was fine and there was no threat to the child, the result was born at 20 weeks and the child died

The staff here couldn’t of been better, all so nice and comforting about my situation, I had to have anesthetiser for the first time and they made me feel extremely at ease, couldn’t be more impressed, absolute legends

It was ok for a first visit as I have never been there before.

Thank you to everyone who looked after my mother while she was in Hospital. Very friendly and helpful staff. Doctors and nurses were fantastic

There are bodies lying on the floor in a&e due to no beds, patients in agony in a&e yet not even the basic level of care provided. It's the 18th April 2023, 20.25pm. What is going in there?

I have never been in a hospital that dont know what they are doing my wife was treated with know respect the staff had know idea what they was doing. No communication between patient and staff and when we finally got sorted the iceing on the cake was the doctor said you need transport home dont you as we come from Peterborough and i was shocked when she said theres a phone out front you can get a taxi home. If me and my wife were ever I'll and had to go

This hospital deserves, in my opinion, a lot of praise. My wife and I have had much cause to use their service over the last few years and they could not have treated us better.

servicii excelente,personal superamabil care se ocupa de problemele tale pana la cele mai mici detalii.Excelent!Va mulțumesc din inima!

I am under the care of Mr Osiname and ENT Team. The treatment, consideration and care I have received has been excellent. My thanks goes to all involved for a service which is second to none.

Loved my time there, but ultimately there was never enough funding

Phones just ring and ring without being answerd.Communication between doctors/consultants and patients family should be better. Can take up to 24hours to find a patient a bed when they need to be admitted.

Wonderful staff and unfailingly great across all the units we’ve dealt with. You get the impression the staff are proud of the service they offer and really enjoy working with each other. All the more impressive given the recent strikes and shortages.

I had to go to A&E recently and within 3 hours had received a host of tests and a diagnosis. The staff were all superb, the facilities excellent and I would like to thank all involved.

I cannot thank all the A&E and AAU staff today for their absolute kindness and compassion when my mum had the misfortune of having to be there today. To you all it’s just another patient, but to me it’s my mum, my rock, my best friend. Thank you from the bottom of my heart. You all are amazing!

Nurses in holly ward have always been helpful. Thank you for your hard work!

Have used this hospital on occasions over 30 years, both for myself and my family. Never experienced anything but the very best, considerate, friendly highly skilled attention Amenities are good for a hospital this size and parking reasonably easy. Had emergency major abdominal, life saving operation here and more recently plastic surgery for skin cancer. All brilliantly done from my perspective as a patient. Very strange experience recently though which is worth mentioning. Plastics said they would book me for a biopsy to check out two small remaining spots. When the appointment came through the booking service, I was referred to Peterborough for a Saturday appointment. I attended and was treated,on time by a very friendly and clearly skilled consultant. When I asked if this was a waiting list reduction at weekends, the consultant said it helped but was a side hustle to fund a new house they were having built. A couple of weeks later the NHS booking service called me to book me for the operation and said it would be at Peterborough and there were no appointments at Hinchingbrooke. I queried why no appointment to discuss the procedure and why I had not had the biopsy results and if they knew what surgery I would need. They agreed to have a clinician call me back who said I should have had the results and couldn’t say what surgery I would need until I arrived for the procedure as they wouldn’t know what was required until then. I was unhappy at being separated from the excellent team at Hinchingbrooke and a little wary of the unknown nature of this proposed surgery. So, I called Hinchingbrooke and discovered there are appointments at Hinchingbrooke and I didn’t need to go to Peterborough and could book with the team and hospital comfortingly familiar to me. But my usual consultant would need a preview appointment to check what was required and to explain the procedure to me. I explained that an appointment had been confirmed at Peterborough. They told me the booking service had been hived off to a private organisation and that the weekend appointments at Peterborough were undertaken by a private consortium of consultants from nearby hospitals doing operations at weekends, called TCS. Which was why Peterborough couldn’t tell me who would be doing the surgery until the day. They cancelled my appointment with this TCS consortium and booked me back on track with the amazing consultant and his team who have looked after me for two years now GREAT RELIEF and a good amount of stress now disappeared now I am back in the care of the very best hospital I have ever experienced and I’ve lived in a three countries and various UK locations, so it’s a view from experience. Never had bad NHS treatment anywhere but Hinchingbrooke are just that bit special due the staff there.

Took a baby with almost 40 degree fever and stayed 9 hours not to be seen. With the scarlet fever crisis, I thought they would at least make sure that another child life is not at risk. The good news is that 2 nurses were there spending a lot of time behind the desk chatting.

Great orthodontic team and doctors! We never waited more then 5 minutes for our appointment. Thank you!

My daughter regularly visits orthodontist there. We never waited for our appointment more then few minutes. Doctors and assistants are so nice! Thank you for your hard work

The 2 nights of December 10 & 11 I spent in this Hospital, and I am impressed favourably with the treatment received. From the 2 paramedics who spent a couple of hours at my home late Friday 9th, then took me into the Hospital, through the many levels of care and skills from medical Staff, right through to Discharge Summary document. From Consultant to Cleaner , they all as a team contributed to my welfare in a manner for which I am grateful. Thank you Everyone.

Go to addenbrooke's if you value your life its ony 40 minutes away

I got sent here to have a tooth out very friendly and helpfull and very clean was done in 5 mins i could not ask to have a better service was worry on way there but had nothing to be Worried about very Professional.thanks for a A star Experience.

We took my 3 yo child to the A&E, last weekend after a bad fall. The doc that visited her was really superficial, didn't check her properly , just made her do some movements with her arm and sent her back home with ice pack ( ours) and paracetamol, despite the child was complaining for the pain. Few days have passed and the situation got worse. My child couldn't move the arm and was complaining constantly for the pain on her shoulder. We took her back, and after more hours waiting, this time they decided to do more deep investigation ( x-ray) and found out she broke her collarbone. If the first doc would have done the job properly, my child would have been spared by pain and possibly repercussions on her health.

Took a friend AnE with eye lose vision due to a medical issue she had been diagnosed with by a neurologist (special doctor). They told her to go AnE if she had any symptoms including; vision lost, pressure on the eyes or nausea. Which she had experienced today, so took her straight away. Doctor/nurse we saw didn’t know of her condition or anything to do with it, so we had to explain it. They still didn’t understand and had to keep leaving the room due to not knowing the answers to the questions we were asking. They then came back with eye drops and told us she had conjunctivitis, which I challenged - He wasn’t able to tell me what conjunctivitis was nor the symptoms. After that I asked for someone else with information to help us - then they decided we didn’t actually need the eye drops and a CT scan was needed immediately. Absolute awful experience, will never be going there again.

I had a wonderful, positive birth experience thanks to the kind and caring staff on Lilac and Labour ward. Thank you so much!

Sadly have a lot experience with the children's A&E department here, however thank god for them! The nurses and consultants weve seen are a credit to the NHS, considering they are overworked and under appreciated by those that should support them. Thank you for always being so wonderful with our son and giving us an alternative to Lister or Bedford!! Not the same experience!!

I could not have had better care I was looked after wonderfully i could not of had better care particularly the staff in daisey ward,a big thank you from me.

Super staff shame about the food

Excellent care, long wait in A&E

The staff at Ent Audiology could not have more helpful. The recetionist went above and beyond excellent service

All the staff work so hard looking after people. I love the NHS and I am so grateful for it. Just EPIC.

Husband had a outpatient consultation with a Mr Lwin in the orthopaedic dept. We were both extremely happy with it as he spent plenty of time asking questions, doing an examination and explaining everything in detail, and showing us the xray and scans. Very professional and pleasant person.

Keep cancelling appointments 17 months after my last appointment at the eye clinic yesterday cancelled again now have to wait another 4 months. Have no faith in them in them.

Had to attend A&E this afternoon. Having had a very unpleasant experience at Peterborough A&E I chose to come here and the difference was like night and day. From the moment I walked in, I was warmly welcomed by two compassionate and caring receptionists, cared for by a lovely triage nurse and a gentle and kind male nurse and then seen by the most wonderful, thorough doctor. Yes, I had to wait several hours, but everyone did. However, the waiting time was made so much easier because of the calm and kind manner of all the staff who genuinely wanted to help. The doctor also said if things got worse not to hesitate to come back and has made a personal referral for me in order to try to expedite things. Really impressed. Thanks to all.

Went in because I was told I have kidney failure to be treated like I was is wrong, I am now left wondering if I have anything wrong with me as was left in a corner for 6 hours so left with no answers , shocking service !!