Hilton in Manchester

I went to the bar to watch the United games twice, and took my staff to the Podium restaurant for their Xmas dinner. Your food is brilliant. I also had your chicken sandwich at the bar, thought it was a cracker. The only reason you get four stars and not five is the TV sound not working on both occasions. WE LOVE ANNABELLE!

Great place to watch sports and have a drink, Yannick was an excellent server, bringing the drinks with a warm welcome and combining fast service with friendly service

Annabelle was fantastic, very friendly and looked after us exceptionally well. Pay rise pending… The food was exactly what we expected and we had high expectations. Loved it.

Annabelle was brilliant - needs a pay rise 100%. Made our evening very enjoyable!! Would recommend. Furthermore the food was devine tell your chef they know what they’re doing. They also need a pay rise.

Stayed there last Saturday NEVER ever have a stayed in such a COLD hotel Air con on full blast in the reception, bars and breakfast area. Asked several times if it could be turned off and they kept saying they’d inform the manager. They clearly didn’t! Had to keep going back to my room to warm up - as it was an evening awards ceremony and so had an evening dress in. In the end had to go down in my winter coat! Other minus’s *£400 a night room - no dressing gown or bar *No water in the room * squeaking noises through the night that kept me awake * the breakfast cold bar not replenished * fresh bread being cut by customers not wearing gloves so handheld by many people * No Room service - rang off the hook- no response - tried several times It was a One star experience.very disappointing

Stay let down by lack of facilities later in evening, arrived late but before midnight expecting to get at least a drink and a snack. Tried to get drink in one bar only to be turned away as it was full. Told to go to residents bar but that was closed. Advised to use room service but that was a 50 minute wait and only 1 item of food available.

Let start that Hilton is normally where we stay. The staff were efficient and very friendly. In general a good place to stay, very close to restaurants and shops. Lounge area is nice be check, you have a nice view of the old city center. The rooms have a nice space, but because humidity, some corridors can be a little smelly and is far due renovation in some of the areas.

Lovely hotel, unbelievable in fact. But if it weren't for the fact we got the room for free from friends, who in their right mind would pay nearly £400 for one night's stay. It's absolutely ridiculous. It was a really nice hotel, but it wasn't £400 nice. That being said, the room was lovely, the beds were comfy, view was amazing and the breakfast was the best hotel breakfast I've ever had. Lovely location too, still not worth that kind of money though 😅. Also, I don't know if it was the wind or not, but there was so much creaking behind the walls that for the first half hour or trying to sleep it was driving me crazy, got used to it after that though. The bathrooms were nice but you'd think they'd splash on slow closing toilet lids for the price, also slow closing cabinet doors in the rooms. Having a fridge was a big bonus though.

Don't be put off by the sign saying that there are only places for pre-booked visitors - the helpful concierge encouraged us to go up to the 23rd floor and enjoy ourselves. We were escorted there by a senior member of staff (manager?) and made to feel very welcome as we sipped cocktails and munched on a wonderful platter of salami, cheese, olives etc

Good to stay with you again. All good. no issues & great service as ever.

From the moment we entered the restaurant, we were treated with such care and attention to detail, we knew if this was their standards for the rest of the evening, we were in for something very special indeed. The food was prep with such fantastic skill, presented with such flair, and the combinations of familiar ingredients, were pushed to an entirely new level of flavour and delight. We were unable to choose what we wanted from the menu, we really didn’t want to miss out on anything, so with the personal recommendations of the chef, we embarked on a extravaganza of cuisine exploration. The ‘snacks’ transported us to a Masterchef episode (the final, not the early rounds! 🤣), and we were transfixed by the interactions with new combinations with the beautiful locally sourced sourdough bread, marmite butter and Lancashire cheese custard. We double-dipped! The mains brought even more decadence and delight. The duck was expertly cooked, and the blue cheese stuffed tortellini was amazing. When you know your full, but can’t resist the desserts on offer, we were able to complete the meal with the must exquisite mouthfuls of warm walnut tart, espresso ice cream. The staff and service was amazing. Thanks for your going the extra mile. My sister and I will remember this evening for many years to come x

Stayed here when getting my veneers done! Such a good place to relax after

The hotel is central with plenty of parking options. I used the car park over the road which was 30 seconds from the hotel entrance. Check-in was okay, nothing out of the ordinary despite being a gold member. 2 out of 3 lifts working but at least they were quick. The room, decor wise was nice, as expected, good sized TV and usual room facilities. The bathroom had a shower over the bath, it was so powerful that it sprayed all over the place, the head wasn’t fixed correctly it seemed. However no big deal, as the bathroom was nice and spacious. My only complaint or improvement area for the room was the bed. It was very squeaky, seemed quite old and a bit small and uncomfortable. I’ve stayed 50+ times in Hilton’s in the past couple of years and this was the most uncomfortable bed and smallest I’ve stayed in.

Very nice hotel. The function room on top floor has stunning views! Loved my stay

Manish service was absolutely amazing. He delivered 5* service and couldn’t help us enough. Definitely recommend the restaurant because of him!

Would have rated 5 points if there wouldnt have been that issue at arrival, where I was told I booked only one room instead of two and O had to prove myself that I was right with mails and credit card booking. The explanation of that I checked in only one room with the hlton app sounded weak (I checked in both), as no room was allocated. If that is the problem,maybe deactive the check in function. Worse, no appoligize was given for the mistake Beside that, great location, great room, great excecutive lounge with very friendly and warm staff, same great treatment reveived during breakfast and at departure. Breakfast buffet is really good and there is also a gym including pool.

Hilton MD is magnificent hotel of choice when it comes to services, rooms and locations where everything is at the few steps.

I can offer years of experience, excellent procedurel skills, maturity, and a good professional reputation.

it looks a nice place like all Milton. hotels but did not. stay there I only went for the day

My recent stay at Hilton Manchester Deansgate was nothing short of a disaster. Despite having stayed at various Hilton properties worldwide, this was by far the worst experience I've ever had. Upon arrival, my room was dusty, and the cooling system wasn't working. The floor and furniture were dirty and discoloured with visible spots—completely unacceptable for a hotel of this supposed calibre. To make matters worse, the staff were incredibly rude and unhelpful. Despite repeated requests, no issues were resolved in a timely manner. I was left waiting on the phone for hours and forced to visit the front desk multiple times, only to be met with further delays and no solutions. Even something as basic as getting water delivered to the room turned into an ordeal, and when it finally arrived, it wasn't even cold. This stay was meant to be a birthday celebration, but instead, it became a nightmare. I had heard good things about Hilton Deansgate from friends and colleagues, but it turned out to be the worst hotel experience of my life. The condition of the room, coupled with the lack of customer service, made this stay deeply disappointing. Hilton Manchester Deansgate has truly tarnished my view of the Hilton brand. I strongly advise others to avoid this hotel.

I recently stayed at the Hilton Manchester on a Saturday, and it was, without a doubt, one of the most devastating experiences I've ever had in a hotel. From the moment I stepped into my room, I was met with utter disappointment. The room was poorly cleaned, with visible dirt and grime that made me question if it had been cleaned at all. It was truly appalling to see such a lack of basic hygiene standards at a supposedly reputable hotel. What made matters worse was the complete disregard for customer service. I called the front desk multiple times, desperately trying to get someone to address the cleanliness issue, but my concerns were ignored time and time again. It felt as though my complaints fell on deaf ears, and the staff couldn’t care less about the state of the room or my experience. As if that wasn't enough, the ordeal didn't end when I checked out. I was supposed to receive my deposit back, along with compensation that had been promised for the subpar experience. But, shockingly, neither was returned to me. The hotel simply decided to keep my money without any explanation or apology. This level of negligence and dishonesty is absolutely unacceptable. To say this was a shitty experience would be an understatement. The Hilton Manchester failed on every possible front—cleanliness, customer service, and basic honesty. I will never, ever suggest this hotel to anyone. If you value your peace of mind and hard-earned money, stay far away from this place. It was a nightmare I wouldn't wish on my worst enemy.

Out of 4 bookings for this hotel, 3 times we were given a room with separate beds! My wife and I booked a hotel for significant events. The staff does not cooperate and each time rudely replies that the hotel is full! But the website shows available rooms. The rooms themselves are beautiful, but because of such negligence towards guests, we will not be there again. In general, the entire hotel staff is not very friendly. I think for Hilton this is not a very good presentation in a hotel in the center of Manchester.

Just had drinks at Cloud23, service was excellent.

Looking very tired not worth the price. Currently staying here and very Disappointed. Stains on carpet, broken tiles in bathroom damaged furniture, wonky furniture. Small pillows More like a star hotel. And a constant humming noise from above somewhere At check in not told breakfast times, or where breakfast would be, not told where the bars and restaurant were, or anything else, not a 4 star service, even the info part on the television does not work

Hilton is synonymous with 5 stars! Unfortunately, Hilton Deansgate does not. Our room smelt of smoke, there were dirt marks on the carpet, we had a towel with a hole in it! Clouds Bar was great for cocktails and views. Staff generally good. However, I needed change and the receptionist said the hotel does not hold cash. She sent me to the bar, at 10am. The waitress said the bar does not operate at that time. Surely a 5 star hotel can assist guests in a better way. In conclusion, Hilton Deansgate does not meet the 5 star standards I have come to appreciate with the Hilton brand.

No problems and the breakfast was awesome 👏

Love coming here with my family they we’re kind and polite I would definitely recommend staying here

Hello, I am a Diamond member planning a one night stay on 8/8. Just before I hit the reservation button on the Hilton app, I discovered a notice. <Evening canapé service will be offered on Fridays, Saturdays, and bank holiday Sundays.> The day I plan to stay is Thursday. Then, isn't the Executive Lounge's cocktail hour open? Since our evening plans may vary depending on whether the lounge is open or not, I am leaving my questions here. Thanks for reading.

Was in town attending one of the Liam Gallagher shows at CO-OP Live. The hotel was brilliant staff were very friendly when entering. Offered us a free upgrade upon entry and gave us a discount code for the NCP parking across the road. The hotel is within walking distance of the city centre. Rooms were nice and clean. Exactly what you’d expect from a Hilton!

You get exactly what you’d expect from the perfectly located hotel in central Manchester. Ample parking available just across the road in the NCP.

Great place to stay. Views from cloud 23 breathtaking.

Very excellent, especially the last floor 23, excellent coffee. Excellent hotel and wonderful staff, Jerome and Emily were an example of welcome and I hope they continue this level of wonderful service. Excellent hotel and wonderful staff, Jerome and Emily were an example of welcome and I hope they continue this level of wonderful service

Visit for afternoon tea, very nice

Amazing experience at the Hilton again. We got the King deluxe this time, which meant we were higher up on the 18th floor. The room was very spacious, with beautiful views of Manchester. We were happy to have a view from a different angle this time round so that we could see the other side of the city.The pool and jacuzzi were excellent, and we loved the fact that you could go without having to book a slot, as we have found in other hotels. The breakfast at the Podium was a buffet style with lots to choose from. They offered cold meats, cheeses, breads, and hot breakfasts, along with hot and cold beverages. I would recommend a visit to the cloud for a few cocktails, the views again are fantastic at night, when all the lights are lit up. Nice vibe and staff overall were very accomodating. Cant wait until we come back.My only negative to this hotel is each time i have been i have been told they do not have a room for families of 3 or more unless you book the presidential suite at £1000 plus a night, i find this extremely disppointing, that a hotel of this standard cannot offer a room to accomodate my husband and my daughter unless i book the presidential suite or pay for an additional room, which defeats the object of a family stay, especially when the Midland and the Edwardian do offer this.

20/05/24 Just been checked in by two fabulous night porters. They were chatty bubbly and very enthusiastic, unfortunately didn't catch their names. Top service 5 stars!

Stayed there 15-17th of May. Left my trousers in the closet of room 711. After calling the hotel was informed nothing was found in the room. Another words staff of the hotel have stolen my trousers. Worst customer service possible.

Nice hotel overall, the water wasn't working when we got there which they didn't tell us beforehand. In a good location but pricey for what it is.

The view is amazing from cloud 23

Hilton hotel in the center, currently it is a little noisy since the entire surrounding area is under construction, the staff is very friendly and helpful, the rooms are spacious.

Quality rooms with large flat screen TV's, breakfast with lots of choices; excellent central position and enviable sky cocktail lounge.... what not to love.... I challenge you 😁

Went afternoon tea. It was nice.

Great hotel, fantastic staff who are friendly and very helpful.

If I can I will repeat, the room is amazing, the views from room 24 AMAZING, clean, good service We can't ask for more, if I can I will return

wonderful site. The reception staff is respectful. Fast service, very comfortable and clean rooms, delicious ghours. Thank you to the executive floor employee, Ms. Michelle. She is distinguished and elegant in her dealings with guests, very cheerful and polite. I wish you all the best.

On a business trip, Lovely rooms with a view overlooking the city, at the heart of Manchester. The breakfast was massive and totally worth it.

great hotel with good connections and good location. There is good service, a good hotel bar + restaurant and access to the Skybar.

Phoned and enquired about a day pass to use the Living well facilities I.e Gym and spa facilities. I was informed, by a polite member of staff, that it was £15 Monday to Friday and £20 weekends, And we agreed on a 3pm slot. The receptionist was also helpful in letting me know where to park on arrival, appreciated. Initially I thought £15 was a bit much for a day pass, but it is The Hilton and we are in Manchester, home of the Biggest English Premiership Club. Well no disappointments here and you get more than value for money. Excellent and polite customer Service on arrival at Main Hilton Reception and directed upstairs to the Livingwell area, where the excellent customer service continued. James Key( I asked for his name to provide this feedback) was very helpful in providing me with all the information and directions I needed. Even when I needed more advice and James was dealing with another client on the phone you could see how professional he was and was apologetic for making me wait. I spent over 3hrs here altogether..... Enjoying.the gym facilities, which had all modern upto date equipment. Cardio machines and weights area. Great big windows all round with views looking out over into the streets of Manchester while you are on the Treadmill and other cardio equipment. The spa facilities are exceptional...beautiful surroundings, big changing rooms with toilets and showering areas. Nice big jacuzzi, long swimming pool, lovely hot sauna and steam rooms. Relaxation area after sauna etc.. Very clean and well maintained, what you would Expect from the Hilton Franchise and Name. A five star Facilty with a five star customer service. Highly recommended to join the membership or day pass.👌💯😀

It was 2011 when we last ate at Podium. It was a dismal evening. The restaurant was in a vast, soulless, open space, just off the hotel’s reception, with only a handful of diners. Service was indifferent. And the food missed the mark with every...

This was a gift for our wedding and we thoroughly enjoyed the experience, it was more relaxed that I thought it would be, nice ambience in the podium restaurant with fantastic service from Maneesh who was really friendly and efficient as were the other servers,they...

The feeling of being hidden away by the bar surrounded with plants and fairy lights you would have no idea you are in a Hilton near a main busy main street . The menu offers a wide variety of delicious and mouthwatering starters and main...

This was an unplanned find! We booked a room at Hilton as part of our journey south from Scotland to Southampton. We then booked the podium for dinner without really thinking about it or knowing what to expect. What an outstanding experience. Jonathan who served...

Yuck, the most disgusting menu you’ll probably ever see in your life, in the end we resorted to the bar menu which was equally revolting. Unless you like dead squid or a bit of rancid pigeon, what we call rats with wings down South, you’ll...

Gorgeous food - imaginative and beautifully presented. Excellent - friendly, welcoming, attentive.

Went here today for a late lunch. Food was great and really good value. Thank you to Faith who made my daughter's birthday lunch so special and really went out of her way to look after us.

Delicious food and impeccable service from Giuseppe, Jonathan and their team. Relaxed atmosphere with a classic experience.

Podium at Deansgate always excels, service was prompt with big smiles, and Mirko and Jonathan had full knowledge of menus that helped massively to choose Vegan dishes. we tried their winter and now summer menus, On both occasions every dish was masterly presented and cooked...

Really bad experience, food was horrendous and very salty. We complained and nothing was mentioned and still had to pay the full amount of £121 for the meals we didn’t eat.

First class food and service. The menu tasted as good as it read. Each course was fantastic food and beautifully presented

I had a great stay at Hilton Manchester Deansgate and the food in the restaurant is DELISCOUS! The new carrot starter is the best carrot I've ever eaten. I tried the Endive main course and it was a nice surprise as I hadn't tried one...

Incredible food, still can't stop thinking about the Peach Melba dessert, the best dessert I have ever had. If you do one thing this year, try the food at Podium restaurant

Tried the new Podium summer menu and it was wonderful. The food was fresh, creative and really tasty. The wine is really good there too and lots of light from the floor to ceiling windows created a lovely atmosphere as the sun went down. Would...

The food is honestly so good, matched wonderfully with the friendly service and great ambience. I love the different menus so that there is something new to try every time you go. Plus they do some great deals that make it budget friendly! I tried...

This spot is great if you enjoy fine dining, but can also be a casual dinner with their bar menu which has the classics! Podium has just released their new summer menu which I really enjoyed. It has options which include pork, lamb, steak, vegetarian...

Such a friendly and relaxed atmosphere. Staff were all absolutely amazing, especially Jonathan, who took amazing care of us whilst there.

Amazing time at Podium. We decided to come here for our anniversary and glad we did. Service from Jonathan was 1st class from start to finish. Food was amazing! We went for 3 course followed by trip to cloud 23. Would have no hesitation in...

Food was very good. Not your normal hotel food. Definitely rosette quality and presentation snd more a food journey than a meal. Only downside was the atmosphere. Only person in the restaurant which made it a bit uncomfortable. The other point is you would not...

Had a lovely anniversary dinner with my boyfriend on Saturday 17th June, our server was Jonathan. He was very polite and attentive all evening. Would highly recommend the restaurant and cocktail bar for any couples visiting Manchester like ourselves!

Absolutely stellar meal here, beautiful surroundings too. The staff were superb too, we had a chap called Richard who was super attentive and took it through everything perfectly. Thanks everyone, we'll be back! <3

We have dinner at Podium pretty often. As we go there often, Jonathan and Richard taking really good care of us every single time. The service is definitely 5 stars. For the foods, we notice the quality is pretty different every time, no matter from...

Lovely restaurant and food was amazing. Our waiter was Jonathan and he was very attentive. Our glasses were never left empty. Service was fast. Highly recommended and would definitely come again.

What a lovely experience. Wonderful service and the food... amazing! Will most definitley be visiting again.

good food but expensive. place is cool and really good for spending some time if you find table. management is just ok

Loving the new menu! Duck was crisp yet buttery soft! Service was amazing ! So friendly and attentive as always! Would recommend.

Absolutely thrilled I've finally dined at this 2 rosette restaurant. The Podium restaurant at Hilton Deansgate impressive, very welcoming professional service. Greeted with smiles and our waiter Richard was amazing and extremely attentive. 3 course meal from the a la carte menu was stunning from...

Visited for a birthday. Had waiter Richard wi was very attentive and nice to the staff. Made the experience very enjoyable. Will visit again.

Food was amazing, Richard was brilliant, a really lovely waiter made the experience. Thankyou very much

We came to the Podium restaurant for the first time for dinner. I can honestly say it’s one of the best restaurants in Manchester. The food was amazing, presented well, full of flavour and perfect portion size. The desserts are amazing, the staff were all...

We had a fabulous birthday dinner, the staff was super courteous and attentive, especially Mirko and Marko, Chef came out to explain the menu which was very helpful. we will go back to enjoy such hospitality again soon.

My dinner in Podium yesterday was amazing! My family visited me in Manchester from overseas, so i wanted to have a special evening with my loved ones. The new menu is splendid and my duck dish was the highlight of it all! Special thanks to...

Great experience and service, special mention to Aradia, Marco and Richard! Everything was excellent

Marco in the restaurant was brilliant. Even though we turned up late he was friendly and attentive. Thanks Marco !

Ari carried out exceptional service that made our experience that much more special. The food was also amazing quality.

Food was amazing, our waiters Marco and Ari made us feel very welcome and were very helpful and professional. Would definitely recommend and will come again

Not brilliant! Food and service were lacking in attention to detail. Service was slow and lack lustre despite the restaurant being mostly empty. The food came out cold and overcooked/ dry!

We dined at the Podium restaurant, Hilton Deansgate, yesterday evening. We had a wonderful experience. The food was fantastic and our waiter Jonathan really made our evening. He went out of his way to make sure we had excellent service. He was polite, professional, and...

Excellent service, delicious food. Jonathan our waiter was incredibly kind and helpful and made a celebration dinner special.

Richard’s service was excellent. He was attentive and yet not intrusive. He was kind and considerate.

Not the experience I would have wished. First, extremely poor service-all the waitress had to do was get the starter order correct ( carvery style main and help yourself to dessert) . She came over to us 3 times to check our order and when...

I was rather disappointed with the Mother’s Day experience, after receiving such a good service on Valentine’s Day here, I thought it would be really nice to give my mum a similar experience. Firstly I felt that the deal for Mother’s Day was far less...

Ari was extremely polite and helpful. Made a great recommendation and did a great job overall. ...........................................................................................................................

We were instantly greeted and we’re seated within 5-10 min even though we didn’t have a reservation the host was very kind and helpful. Our server Richard was amazing very friendly and knowledgeable. It’s great restaurant with amazing staff and great food we will be...

The ambiance and vibe of the restaurant is very nice; it feels warm and welcoming, elegant (but not pretentious), modern and relaxing. The staff provided a top-notch service; while all staff seem to be lovely, the person who looked after us, Richard, was an absolute...

We have just had a lovely meal, can’t fault a thing from the service, the quality and the price. Everything was perfect and thank you also to our lovely waitress Ari x

Food was exceptional. My pork belly was succulent and tasty. Super service by Ari. She was really nice and made us comfortable

Was a such great experience and really good explained by Ari strawberry. BTW the dish that I like the most was monk fish

We arrived and went straight up in the dedicated lift to Cloud 23. It was a Xmas gift for a meal for two. We were told the restaurant was downstairs so swiftly exited and arrived a few minutes late. We were guided to our table...

Dinner for 3 at the Hilton. Amazing service by ARI STRAWBARI and I would recommend 100% and I will come back soon

The service was delightful, thank you to Richard who was our server at our visit to Podium Restaurant. The menu is small with few options so if you have specific dietary restrictions/ requirements/ preferences then you may want to view the menu before you make...

The food was out of this world. The ambiance lovely. The vies of cloud 23 breathtaking. But what really made the night was the service, attention and professionalism of the staff in both the Podium and Cloud 23. Incredible service off the nicest people.

Food was delicious, the server was especially kind and courteous. The salmon was delicious. The selection was brilliant.