Hideaway in Elmbridge

This is the third time I have arrived for a weekend lunch, you end up standing for ages, no member of staff greets you, plenty of empty tables and they don’t want to accommodate you. Very poor customer service and unfriendly staff.

We had brunch on the terrace as it was a lovely sunny day. The food was great and the staff were friendly and attentive. Lovely meal all round.

I took my wife here today for her birthday, I very much doubt if we’ll ever go back even though it has fantastic scenery over the river. The “special “ was chilli con carne which my wife ordered and was told they didn’t have any, ok fair enough, she ordered the chicken burger instead. The waiter came back and said there was some chilli left so she changed back, all good so far. I had the burger and chips which was really nice, my wife’s chilli turned up in a miniature bowl which quite frankly looked like a starter bowl. My wife is not a big eater but after eating this she was still hungry and it cost £14.00! I got up to pay and I asked the waiter why the “special” portion size was so small and he replied that the “specials” are always smaller portions, this was a ridiculous response! As restaurant owners, We do expect decent food, good portions, and at a fair price, unfortunately this was way below our expectations.

Enjoyable riverside tapas retreat on the edge of Surbiton. Lively, young crowd and the music suits the vibe of the place.

Service is appalling. Staff not interested and treat you as if you are an inconvenience. Was not even that busy. Been a couple of times now and won’t bother going back.

Ok for food, fairly typical slightly high prices for what it is - a busy, noisy cafe. Sadly, the background music wasn't background enough, too loud, so everyone everywhere was talking more loudly to be heard, so a continuous racket - not pleasant dining.

One of our favourite spots. Food always good and they are very accommodating

A great place with a lovely view, nice and quiet and a good place to sit for that Sunday morning coffee.

We arrived at 7:10 PM and were informed that the kitchen wouldn’t open for another 20 minutes and that it was drinks only until then. It would have been helpful if this had been noted on their Google page, as we would have booked for a later time. We decided to order drinks while waiting, but then the waiter returned, saying they were out of tequila so couldn’t make margaritas. We then chose different drinks and ordered five tapas. While three tapas arrived promptly, the other two took about 20 minutes to come, which disrupted the flow of our meal. Overall, the place has lovely views and the burrata was great, but the experience felt a bit unprofessional, so we might not return.

Hidden away little gem with good food and a really nice outdoor location along the river. Lovely on a sunny day.

We held a private party at Hideaway and had a fabulous evening. The food was great, staff friendly, attentive and helpful. Can’t praise them more. Thank you for a memorable evening.

Nice location but the food took forever to come, was dry and tiny portion

What is it with background ‘ music’? Supermarkets, TV programmes, shops, restaurants…. Hideaway. We almost left as soon as we entered because of the loud infernal noise greeting us, luckily there were a few tables vacant outside so we managed to sit and have a peaceful meal out there. There were only a couple of tables occupied inside when we arrived which was odd as Hidesway is usually bursting, inside and out,with tables reserved outside, especially on a warm summers day. When we left we walked through inside and the restaurant was completely empty, again very strange, it wasn’t even 2pm. Maybe ex Patrons have talked with their feet, and gone to Harts where you can have a relaxing meal and a quiet conversation by the river, with friends on your table. Please please please TURN OFF this terrible noise and let us have some peace and quiet, or I can see Hideaway closing its doors very soon. It is a shame, the food is always good and the staff friendly, with plenty of free parking. Don’t let your staff who choose this rubbish, spoil what was once a perfect place to eat.

Location is great. Food is on par with expectation. Unfortunately we were asked to leave abruptly in the end few minutes before the end of our booked slot. It would have been a much better experience if you asked us if we can vacate the table a little earlier because the next group has arrived early, not just telling us that our booking was till 2:00pm and you need the table back. It was not even 2:00pm yet, we had already paid and just wrapping up conversations with friends! Rude...

The food was okay, but we were unable to talk thanks to the music volume. It's a shame because the location is very good if you can get an outside table.

Tapas on sat evening for a friends birthday Service sometimes a bit slow and the football was on which no-one was watching so was a shame to ruin the gorgeous ambience. But food was great, cocktails were excellent and we had a really good time

A very chilled atmosphere , friendly staff, great drinks and delicious food. You can reserve inside but outside is first come first serve. However, the hostess kindly put us on a waiting list and we were moved outside when a table became available. We will be returning.

A very chilled atmosphere , friendly staff, great drinks and delicious food. You can reserve inside but outside is first come first serve. However, the hostess kindly put us on a waiting list and we were moved outside when a table became available. We will be returning.

Went for coffee this morning, which was nice, sitting in the sun. Unfortunately the music they were playing was not. Rap music full of profanity. I'm not a prude but prefer my coffee in such a beautiful surrounding, without the f word every few minutes. Mentioned this to manager who just stated they had ' an eclectic' taste in music .

A lovely visit to Hideaway. I had the seabass and white wine. The balcony has lovely views and the service is very efficient. Will be back for brunch!

From the start it was not good, 5min to act knowledgeable we where even there, sat us down on one large table with other people on it (did not ask if that was fine), had other open tables. Table was not cleaned but had fresh cutlery on it. 10 min before anyone can to take out order. Our drinks sat on the bar with many waiters walking by we eventually had to ask for it. My son has ASD and need his food served separately, I very clearly explained this. We could see the kitchen window and the waitress removing the chicken from the waffle. Crumbs and salt could be seen on the waffle meaning he could not eat it. Chicken was dry, my sausage and bacon role had dry burnt bacon. My husband had a fruit waffle this unripe berries. We asked for the bill and after 10min had to ask for it again. To sum up very bad service, food not great and warm drinks, will not be back again.

Fabulous place and food ain't shabby either 😋

Great location, friendly staff and delicious food. Their fresh juices of the day are freshing.

Average food but location is good

As a returning customer, once again, it was a generally lovely lunchtime experience. The food was delicious and the staff were friendly and accommodating.

Fab little place at the back of the mirena.... Lovely atmosphere and food, and on a sunny day is a nice place to eat by the river.

I had a delicious brunch here on the outside deck on a sunny summer day. The food was delicious and the service great. The manager, Peter was exceptionally helpful.

Good location but the lunch food was very poor (sandwiches and chicken burger).

Fab spot for bite & drink by the river. Didn't eat this time but menu looked great and very busy so suspect the food is pretty decent. Friendly attentive staff.

Hidden gem in Surbiton/Long Ditton. Great food, excellent coffee selection. The place vibes a great atmosphere only topped by friendly and always smiley staff. On a sunny day, there aren’t many other places I would consider to go. A beautiful riverside spot that have always put a smile on our faces.

Nice food, lovely location. Staff are friendly.

Great for some simple food and nice drinks. Dj sets are brilliant when the sun is out.

Who would have thought chicken & waffles was a thing?! But yeah it’s a thing!!!! Recommended this place by a friend. It didn’t disappoint.

Can't praise the team highly enough. Hideaway is a fantastic riverside location near Ditton Marina. The atmosphere is very chill, the food is excellent and the range of drinks on offer is fab. I had a Birthday party here for a group of 7 and the team were so brilliant and helpful. Thanks to them and you should definitely check this place out!

The food is good, the service is so/so, our meals were placed before us with a large time gap in between, no eye to eye contact with staff when we needed something, and the place wasnot exactly full. The main problem we had, although it was lunchtime, was that the so called thumping repetitive “music” was far too LOUD and spoilt our otherwise peaceful chatty lunch. Unless they cancel this noise, which is not even necessary, we won’t be returning. It is a shame because we have always enjoyed our brunches here in the past.

Lovely food in a lovely setting, with attentive service. We'd happily score higher if the cocktails were freshly made, rather than from small ready made cans (while tasty, these were still priced as per ready made cocktails).

Giving 1 star due to the rip-off prices here. We ordered 2 cocktails, one bottle of cider and one tapas and the bill came to just shy of £50. Far better value at other riverside places.

This cafe has a really well thought out menu / friendly staff and is sensibly priced. Plus is dog friendly! A must go. Whether it’s for cocktails on the terrace or just a good friendly meal

The taste was lovely but the portions tiny!! The waffle was so small that being charged £10 for it felt like a rip off! Hubby ordered the Turkish breakfast which again tasted lovely but for what you are paying, you expect more. Unfortunately won’t be going again.

Our server needs a personality adjustment. she never once made eye contact, or said anything. We had to ask for our check and she threw it on the table without a word.

It is a brilliant place to have a bit of something to eat

Great find for breakfast! It is a small but very nice cafe with a view or the river. Staff were very friendly and the food was really tasty! We had to sit outside because they were fully booked and we got really cold as they do not a have heaters.

This place is excellent and the owners have clearly thought carefully about the menu, the decor, but also the staff who are super friendly. A quirky location tops off what is a really special place in the area

I booked a table for brunch online, and the staff opened the conversation with offering if we wanted to sit outside (sunny day). We took that opportunity and it was great! Food was a good selection for vegetarians, vegans not so much. The quantity and quality of the food was great, I got the cauliflower hash - defo recommend and my friend got the eggs royal. Cocktails too! When leaving the out area, you have to walk down the back of the deck and come in from a sliding door - not the emergency exit door you used to go out - there's no handle on the outside. I will be coming back.

Great hidden location with good selection of food, drinks and service. Unfortunately prices seem to have got a bit carried away considering the value for money. Otherwise staff are always extremely friendly and welcoming.

We absolutely love coming to the Hideaway , the food is so tasty and the ambiance is just perfect, last night we came to celebrate one of my twins 18th Birthday, we had raved about your place but she was a little hesitant, but she loved it and will definitely recommend to her friends

Do not go on a Friday night!! We attended the restaurant last night with friends but was unaware there was a DJ playing music so loud we couldn’t hear each other speak! More like a club than restaurant. Love music but the volume was ridiculous! Food was very tasty, but Service was very average, staff just need to smile!

Good service, great food & cheerful ambiance What more could one ask to brighten up a dreary day The place was decorated like a ski lodge & the menu matched well But in Kingston - no snow - just rain! Should say it was good value for money in our view

Just had coffee today, but it's such a lovely place to come and relax. Staff are all lovely. Great position.

This restaurant is stunning in terms of location and the inside interior. The owner should really invest some money in decorating the front, it looks like a dock yard. It would be good if they also introduced more food options. I was shocked to see they didn’t have a full English on the menu

Really nice place, lives up to the Hideaway name. Tucked away right next to the river.

Once again, loved our visit to the Hideaway - great buzzing atmosphere even for a Friday lunchtime! Food was delicious as always, and great value for money. Thank you!

We recently dined at Hideaway for a business lunch and thoroughly enjoyed our time there. Our group appreciated both the delicious meal and the vibrant atmosphere. We were impressed by how efficiently the waitstaff managed the bustling environment. The venue is stunning, and the food is delicious. We will be back very soon!

I fell in love with The Turkish Eggs very tasty I would love to eat here everyday but not that rich yet

We’re still dreaming of the amazing brunch we had at Hideaway: chicken & waffles and French toast with berries & bacon. The service was fab and iced coffee also very tasty. Can’t and won’t stop recommending Hideaway to all! ☺️

Very pleasant, minimal menu. I would think ambience would be better in warmer weather !

Really disappointed as half the menu was not available. So to add insult to injury to charge 12.5% for the service charge was having a laugh, needless to say they did not get it. A menu suitable for vegetarians.

Good service but..one of my pet hates.. the plates were not warm. The food rapidly lost heat and was basically cold at the end. Such a basic error and considering the premium price it was disappointing. Didn't leave a tip (which had been added to the bill)

Food was ok but small serving size and very little veg or salad, and quite expensive. For example, the prawn starter had only 3 tiny prawns in it. Expected more for the price.

A beautiful marina establishment alongside the river. Seekaway-> Hideaway! The perfect place to come for brunch after a walk along the river. The decor was lovely and great cutlery! Parking on site, warm welcome, great coffee, choose how you want your eggs! And off you go!

Dog friendly, great place! The team is so lovely.

Food was ok…service was poor… only annoyed when I chased a drinks order and the waitress expressed that she was busy serving a table for six which was clearly a priority as she rolled her eyes… I was also a paying customer only there was two of us… didn’t argue about the 12.5% service … just left…

First time visit. Interesting place, Brunch menu is fun, Sausage & Bacon roll was delicious. Weather was too wet to sit outside. Staff are very friendly. Well worth a visit

Nice place. Food OK and service really good.

We love coming to the hideaway and really enjoyed their winter season apres piste theme. We arrived at 6pm for an early dinner and there were only 2 other tables filled at that point. Unfortunately the DJ had his tunes ramped up at full volume which meant none of us could hear ourselves speak, inc table next to us. Our lovely waiter kindly asked the DJ if he could turn it down a bit while the place was empty but apparently that wasn’t possible. I’m no granny and all for loud music later in the night when a venue is pumping but didn’t want to feel like we were in a club at 6pm over dinner. Food was great, lovely cocktails and service top notch. Just a shame about the music as we ended up rushing our meal to get out of there and left with ringing ears!!

The food is consistently excellent but the staff are either poorly trained and / or managed, and there are not enough of them. Not unusual to wait 30 or 40 mins for a coffee on a Saturday morning. Please install a second coffee machine! However the food and location keeps us coming back. Just wish they could recapture the customer service they delivered when they first opened.

Have been their lot's of times with my cousin Karen and always had lovely food and service looked after us, great on a warm sunny day outside, and also inside bit of a buzz, very helpful in every way,

Good food. But............ Unnecessarily rude, young with no experience staff, when you struggle to order your second drink or have any of staff's attention to ask for anything else even the bill 😂. Stupid system of limited 2 hours slot, pushing you by the whole staff, from the one who clean the table, who takes the orders or the shop manager to push you as much as they could,make your order you have one hour left, in another 5 minutes, someone else comes, make your order, you have 55 minutes left to leave, in another 10 minutes, third person come and says make your order now, you have to leave the place in another 45 minutes, hurry, and just in order to make sure you will leave the place soon so they can serve someone else instead. I myself basically feel I ruined my night apart the money I waisted . Won't visit there again.

A cosy little place, decked out like a mountain restaurant at a ski resort. Tasty food and excellent service.

Once again an excellent meal. They have the winter festive menu and I swerved from my usual lovely chicken waffle and chose the French onion soup and very glad I did! It was amazing 🤩. Love the decor too, it felt warm and cosy, just like a ski chalet! Well done team 👏

Very unusual but tasty brunch (chicken & waffle with bacon and guacamole), good coffee, nice location on the Thames.

Absolutely loved the Alpine theme. Food was fantastic. Highly recommend the Zweigelt red wine and the Shredded pancakes (Kaiserschmarrn) dessert. Music was a little too loud but atmosphere was otherwise great.

Went on the first day of the ski chalet & loved it. Decor is fantastic, good staff, music incredible 80s & 90s..... but mostly wow to the fondue!

Delicious food and great service. The decor looked lovely which I think had just been done for the winter season. I would give 5 stars but the music was too loud for lunch time, fine in the evenings but just needs to be turned down to make the whole experience more pleasant!

Turned up here today for a spot of brunch with a friend and had an absolutely delightful experience! After being greeted and seated by a tall brunette girl, I asked her where she had purchased her earrings, she informed me she had bought them on a recent holiday she had been on but went to extra mile to find the shops website and wrote it down for me so I could look myself, she was cheery, chatty and accommodating which is everything I could ask for in a waitress (as I often get the impression nowadays that most people in the service industry hate their jobs). She even went as far as to recommend me some spots for my upcoming trip to Barcelona which was above and beyond what I expected, the food and coffee was also to DIE FOR, I would highly recommend the chicken and waffle to anyone willing to cheat on their diet ;) thanks to the exceptional food and this delightful young lady I will definitely be a returning customer!

Great experience, the food was lovely, service very good, we were having a nice time catching up with friends and felt well looked after but not rushed. We want to come back and try dinner. Thank you!

Nice place to eat brunch by the river.

We were expecting good things as have always had great experiences at their sister restaurants. We had a table booked for 5, with a newborn and their pram. Immediately, we were told there was no room for the pram, despite the restaurant only having a few tables occupied. This could have been handled better, the staff was unnecessarily rude. The food was absolutely delicious. But sadly, service let them down. We struggled to get anyone’s attention for another drink, to get the bill and to pay the bill. It was a celebration of new jobs, new baby etc. and this was tarnished due to the bad service. For an expensive, celebratory meal we feel disappointed and let down by the experience.

Nice spot for a light meal and a pint with lovely river views

Always have the best night here, the staff , the food and the ambiance ! Thank you as always

A delicious, if limited menu in this friendly, spacious restaurant, food never disappoints. Lovely river views. I have been a dozen times in the last couple of years but only during the day. Parking outside is reliable and rare so great if you or anyone in your group has trouble with walking any distance. Dog and child friendly. Sadly you can't book a table outside but you can wait to get one. Bright and airy in the restaurant regardless.

A surprising gem. Came here for lunch. Popular place so would suggest booking just in case. There’s indoor and outdoor seating. There’s also a big car park which is free. Food was fresh and tasty. Service was decent. Nice decor. Would recommend and would go again.

After waiting for an hour we were told that the Halloumi Burger we ordered was probably served to someone else. Worse, we were told that the kitchen was closed and nothing could be done. The waiters were very nice but the experience on the whole was horrible. The one thing you expect in a Sunday Brunch is food.

Hideaway is a hidden gem on the surbiton/ Thames Ditton border. Food and staff always amazing.

Went today for brunch. Food was amazing. We had the Turkish eggs and the Courgette fritters. Great food, friendly service, lovely spot by the river & dog friendly..Highly recommend.

A nice location overlooking the Thames. Off the beaten track so not a lot of competition around. It is however very, very expensive. A couple of beers and some toast set us back over £20. I would go here more often if the prices weren't so inflated compared to other places in Surbiton.

A lovely little spot upon the river as you head towards Surrey from Surbiton. They were very welcoming for a pint of the Good Life out on the very nice terrace by the river. It’s predominantly an eatery so if you come for a drink it’s table service and a service charge is added on top. It’s great for a drink. Having been there before in the early days the tapas was decent if not a tad overpriced so voweled only to drink there in future. It may have changed now, but having returned for a drink it was ideal. Maybe one day soon the food will get another chance.

A rather unattractive venue. Just a single room with faded decor. The food was disappointing and the drinks were overpriced. Even the view of the river from the small terrace was uninspiring. The only redeeming feature was an adjacent car park!

Spot was great. Food was great. Drinks so over priced..£12 for a vodka and wait for it £3.50 for soda mixer normally free of charge most places. Very disappointing..two vodkas more expensive than a bottle of wine!!!

Riverside bar and restaurant with lots of outdoor tables. Small tapas-style menu plus a couple of burger options and a small cocktail menu. All the food and drinks were lovely and reasonably priced. Our waitress was also super helpful with a gluten allergy. DJ wasn't the best and I'm not sure actually added to the ambiance.

8 of us met for a " birthday brunch"..we all had excellent food and service. Definitely recommend this place.

Food is amazing, had the buratta (a must have), the aranchini and burger, all amazing. Drinks quite expensive but everything else is 10/10, especially being sat by the river

Great location, great food, great service

Excellent summer evening vibes!

Brunch or dinner this lovely riverside restaurant always delivers. The service is always brilliant, the wait staff are so lovely. The cocktails are also not something to miss.

Been here recently for brunch and will certainly revisit. Good service, refreshing menu and fantastic food. Dog friendly with decent terrace area overlooking the Thames and the Marina.

Lovely place for lunch on a sunny day. Highly recommend.

I love to go there with my little one for brunch. Such a nice place, staff very helpful. I love that they put good music on . Food is very good, price wise is reasonable. Looking forward to go back.

Great food, great staff and gorgeous views.

Love the view and location, very family friendly and food is lovely!