Hickory's Smokehouse Wrexham in Wrexham

I don't normally bother to write reviews but the service today was a repeat of negative experiences we've had here before. We arrived around 5pm and were promptly seated and our orders taken. Food arrived fairly quickly and was tasty as usual - all good so far. My issue however is that once you are served, the staff pretty much leave you to it. There was no follow up to order further drinks, nor an invitation to order desserts. I ended up walking round trying to find a server but no hope. In the end, frustated and annoyed, we gave up and just asked a lad who was clearing tables for the bill - although he then had to get a server to do this. Trying to pay was another faff, I asked for the automatic tip that they add on to be removed but the girl had to get a manager to do this. Such a shame that poor service is letting this place down. We were there for about 1.5 hours and just had one drink and our mains. Lack of attentive service left us feeling totally ignored and forgotten about. We would have ordered at least one more round of drinks (about £25) plus desserts, (probably another £25) and they would also have gotten their tip. Seeing as I'm having a moan, I'll add that the sparkler that the staff brought out for another table who were having a birthday left acrid smoke in the air for a good 5 minutes - really not pleasant when we were eating. I really don't think we'll be back, at least not during an evening service.

The past two times we’ve been , we’ve had bad experiences , the first time we went for a late night meal , the food was bone dry and the staff began cleaning and hoovering around us while we ate … we also paid £60 for this meal and left over half due to it being dry , the big platter we had. Then Thursday evening we went , the lady who served us was amazing and always checking on us , but since Thursday me and my partner have beeb so so poorly and it’s now Saturday. I was poorly the second I left and still now. ( again we had the meat platter but the single version that’s done on a Thursday ) Wouldn’t recommend going

Please be aware that a SERVICE CHARGE OF 7.5% IS ON THE BILL... it can be removed. The wife and I visited our new local Hickory's for the first time a couple of days ago for a celebratory anniversary lunch. We had not booked. We were warmly welcomed. As we took our seats we were asked if it was a special occasion. We said yes. This lead to 2 nice little touches. Say no more. The lunchtime staff on this Monday was minimal. Thus the staff were busy with other customers and duties. However, our waitress and Front of House Manager were attentive to our needs when called. All the staff seemed happy. FOOD WAS DELICIOUS. SELECTION OF DRAUGHTS WAS OK. AMBIENCE... considering I hate American Country music... was very pleasant.

Second trip to this fantastic meat eaters heaven. As it was only me didnt have any sides just went for the Smokehouse Platter for one, washed down with Root Beer. Fan tas tic is all I can say just love the meat overdose. Service was fast n friendly. Had a seat at the bar so could see the food being prepped. A little snack of popcorn provided as you order is a nice touch.

What a lovely experience Celebrating my big birthday staff couldn’t do any more for us very intentive there from the beginning to the end we assure us about the time of the meals food and fabulous experience even when it was my birthday I was so made up. Thank you all again.

Went for a business meeting. Staff were all incredible and food was top Notch! Couldn’t recommend enough. Would go again in a heartbeat

Great place for a quick business brunch, fast service, lots of options for food, attentive staff and free WiFi Private space available if needed

Had the spiced rice and watermelon salad with pastrami as an addition. The meal was excellent. Plenty of salad with a lovely seasoning and the pastrami. Very generous potion enough for two. Excellent value for money. Would certainly visit again.

Lovely ambiance. My chicken burger was good. Initial greeting from staff great. However things then took a turn...partner had brisket which came out very disappointingly tiny for the price, it didn't fill him and was a sad amount of meat. Once the food arrived not one member of staff came over for the rest of the meal despite our drinks being empty before food arrived, we drank the tap water, went to pay at the bar and left. Shame about the service

This place is great for any occasion, really. The Lovely Staff members are very talkative and friendly, and they really make you feel welcome. I especially liked a certain staff member named Troy; he was so polite and well-mannered. Management was top quality very lovely team all around. 5* service

The food was amazing but can’t even describe how good the service is! Troy is an absolute gem and a credit to Hickory’s, give him the biggest praise (and pay rise!) for what an amazing job he does. Also really good knowledge of allergies - my partner can’t eat gluten but they were so knowledgable and careful with allergies and he had no reaction.

Excellent eatery, even though it was extremely busy we only encountered friendliness and efficiency. Service was excellent, the young staff are a credit to the company. Good choice of menu and we were served with piping hot food in record time and it was delicious. Looking forward to going there again.

Authentic American smokehouse. The food was fantastic and it’s was packed for a Sunday evening. The choice is fantastic and the portions are generous, and priced very competitive for the quality of the food. Waiting time was no issue and ambience of the restaurant makes it feel the place to be. Our American friends will feel like a home from home, while in town to watch the mighty Wrexham! Up the town to Hickory’s!

Great place for a hangover brunch, lots of fuss made of the kids so I could enjoy a coffee and some chicken waffles and my hangover in peace

Not the worst meal I ever had but certainly not the best. Been looking forward to visiting this restaurant as previously had to travel to Chester. Maybe it was the time of day we went? Not sure as it was booked for 12.00. I have a hunch they do regen food. That means what was left from the night before is literally reheated and sent out during the first 2 hours. I have worked in the industry for over 30 years so take it from me either the brisket was reheated or the person cooking it really had no idea what they were doing. I would like to point out the front of house staff were very friendly and professional. Did I complain? No because I myself have also in the past had to serve up regen. And the chef's were probably following orders. Just letting Hichorys aware this is not the way to go to get a great reputation. I will probably stick to the Chester Hichorys as I think they serve amazing food.

As a party of five, we rolled up on a Tuesday night at half five to find the large car park rammed... Good sign straight away! On entering the building, we were all surprised by how different it looked after the refurb - having not been there since the old 'Squire York' days! After being shown to our table, by the friendly and attentive staff, we then had the brain-bashing task of choosing what to actually have! (Tip: Go over then online menu before going!) We all eventually chose something, but after reading some of the reviews on how large the portions were, and me, not being a massive eater, I decided to pass on a starter (Tip 2: They're really not THAT large...portion-wise, and next time, I probably will have something....) The excellent food was all wolfed down in no time. None of us had a pud - partly because we were all full enough and partly because of the prices! £8.50 for a fudge cake?? As it was, the bill was £170! So in short, lovely venue, lovely food...and we'll be back - just won't be having any desserts.

Delicious food tonight & all the staff were fab with us, thank you very much - we'll be back soon hopefully. Definitely recommend to eat here.

Celebration of my father's 93rd birthday 14th February, with family, friends & neighbours. Food by all good from everyones feedback. Service however from the waiting staff not so good sadly.... We had multiple staff attending us during the celebrations so no consistency with food & drink requests this hindered the afternoon. Found myself having to chase whoever was around. Told by initial waitress to ask another staff member to chase up drinks requests as she was now serving on a different section. She was also surprised / reluctant upon my food order request to place my fathers meal on a hot traditional plate rather than on a wood board presentation. Come on when a person reaches 93 we are old school! Wine orders had to be corrected from a glass of white request to rose and the chase up of replacement water decanter requests. Service was quite slow however appreciated it was a busy afternoon Valentines day and I understand under staffed. But this was a significant birthday party with enough notice provided so I was expecting better service taking into the bill amount??? Beth duty manager who I spoke to later has kindly agreed to raise this at the end of shift today to improve service.. It was just a shame on one of the busiest days of the year, sloppy service was in place and a lack of continguency??

Fourth visit to this particular Hickory's and it continues to be the best around! The staff couldn't be any friendlier or more helpful and the food is excellent regardless of the fact that the restaurant was close to full on a Monday evening. I had the USDA ribs which I'd highly recommend; the quality of the meat is incredible (as you'd expect for a product used by pitmasters in the states). The deserts were amazing too and another way to sample the real flavours of the States. This place is exactly what Wrexham needed. Make the most of it!

Girls night with my two besties - we had a table booked for 8pm. We were seated at the bar while our table was prepared. I had a Peach Pear-fect cocktail, it was lovely and beautifully prepared. Manny was our waiter, he was attentive and polite. All of the staff made sure we were seen to regularly, the food was lovely and came quickly. The restaurant itself was clean. If we were to return we would choose a different night as the music was a little too loud. They had a live singer in the bar who used a PA system we had to raise our voices to talk to each other over the table. Apart from that our evening was lovely the drinks and food were great and we’ll definitely be returning again.

Absolutely love this place and living round the corner is just a treat!! We were in on Saturday and had the pleasure of being served by Jordan and Tre’ (I think it’s spelt this way, sorry if I’m wrong). Their customer service skills were wonderful; doing what they do with charm, suave and ease with speed. Really lovely gentleman. However, there was a particularly rude member of staff who was treating them horribly - I think he was from another branch. The way he spoke to the two young men was pretty uncomfortable to watch and brought the atmosphere down a little. My partner and I noticed a handful of times how derogatory he was speaking to them. We felt awfully sorry for them as they were working so hard!! However, overall, this place is awesome and every other time we have been has been just wonderful. All of the other staff members are always smiling, happy to help and create a warm environment - thank you! Hence the 5 star review!

I booked a table at approximately 19:15 for two. The occasion; my partners birthday. I booked online, the process swift and easy with a few clicks we were in. I didn’t mention anywhere online that it was my partners birthday; although the comments/requests box would have been the perfect place to do so. We arrived fifteen minutes early to a buzzing atmospheric hickories. We were greeted by a team member at the door, who was extremely welcoming; being early not a problem as our table was ready. The team member showed us to our table asking us politely how our day was and if we’d been up to much. A timely opening to throw in that it was my partners birthday and that we’d been doing relatively normal birthday things. After excitedly wishing my partner a happy birthday we were seated, and suddenly, a chalk board pig with ‘happy birthday’ hand written with chalk was placed on the table. Woops… now everyone knew. Another team member came over, immediately wishing my partner a happy birthday, and then proceeded to take our order. We hadn’t told this particular team member whose birthday it was, so the first team member who was in charge of welcoming and seating guests must have passed this on. Thoughtful. Our drinks came swiftly, and not long after our food. Clearly we had eyes bigger than our bellies. The food portions were huge! Something to note if you aren’t feeling particularly peckish. The food was really tasty and hot on delivery! Side note - the onion rings are huge! Out of nowhere appears the star of the show, James. James was one of the managers on duty and luckily for us we were seated in the section he was overseeing for the evening. He couldn’t have been more attentive! Again he made it his priority to know that it was my partners birthday! James was so thoughtful throughout the evening; we could see him working the room and ensuring that all the guests were enjoying themselves! It was really pleasant to see! It was so evident that James loved his job and more so loved making guests happy. He organised a birthday board for the birthday girl. This included a tasty fresh iced dohnut with a sparkler! He presented the birthday board whilst singing happy birthday - the whole room erupted into chorus as it had done for every birthday board he’d brought out prior! James really took the time to converse with us and get to know us both engaging in sporadic but sincere conversation. The whole team at hickories were brilliant. James made the night really special. The tip was included on the bill; something we didn’t know about prior. For a £60+ meal the tip was around £4 which is absolutely nothing. I was hoping to add on more for the team as they had ensured our evening was so lovely. This only went to show that the whole team, and in particular James, weren’t just treating us this way for the tips. I’d definitely recommend going here! Thank you for a really lovely evening. We can’t wait to come back for our next occasion as we know the level of detail each member of the team puts into the whole experience! Can’t thank you all enough. Special shout out to James!!!

We had never tried Hickory’s before, but everyone said we must try it once the one in Wrexham opened. We went quite late in the evening, about 9:15pm and were worried they may have stopped food but we were reassured they were still serving, staff were friendly and made sure we had a table with enough room to have the pram next to us. Mark served us and he was incredible, he was so kind and nice to chat to, as we’d never been before he talked us through the sodas as obviously they were different to what we’d normally get, and they were good! He told us the drinks were on him as we hadn’t been before, and later when we asked for the bill he said it had been taken care of! He explained that one of their principles is to look after the community, which it seems they certainly do. The food was great too. We’ve not been to America but the menu and atmosphere is what you would expect from one of their smokehouses. We will 100% be back again, and will try something new! The popcorn was an added bonus too :)

Been here twice since opening and both times have been fantastic. Going again next week. Food is lovely. Atmosphere is lovely. Easy to park. Loads of staff so easy to get someone attention if needed. The staff really look after you and made my kids feel special. Only negatives I would say are, I didn't think the puddings were very interesting. And when we were leaving the amount of smokers stood right out side the door was discussing. I use to be a smoker and that smoke was choaking! I had to hold my breath. It really spoilt the experience.

This visit was as a family on New Year's eve. The resturant was absolutely buzzing. Very busy, and fabulous atmosphere. We were looked after from the minute we stepped through the door. The food and the service was just fabulous. How the staff cope with such a busy resturant, with a big smile on their faces, beggers belief, but they definitely do. A special mention to Saffron, who very quickly resolved a minor issue with our order, and made sure our evening was just perfect in every way. We'll done Saffron, and many thanks. I really hope this venue can maintain what they currently have going on there. Sadly standards sometimes drop and the experience drops off too. Keep up the good work. Best resturant in Wrexham by far.

Really enjoyed our visit. Very busy but good atmosphere. Had the sharing platter so we could try a little bit of everything and we were not disappointed. It completely defeated us but we had the option to take our leftovers home. Service was great and...

What a great place. We came here for a family birthday meal and it was amazing. Big car park and a friendly greeting by the staff as soon as we walked through the door. The inside is huge and the decor is great. We had...

Excellent from start to finish! Top notch service that was prompt, efficient and very pleasant and the food was amazing and there was lots of it too! The choice of drinks was great too as well. Would recommend to anyone.

It was ok , but a little strange . My husband ordered steak and eggs , when it came out , it was all there apart from the eggs . When we got the attention of the lady server, she seemed suprised that we wanted...

Visited Hickorys in Wrexham this afternoon for our daughters 15th birthday, they made the whole experience brilliant, the lady called Hannah was fantastic, great food, brilliant staff, great place all round.

Just returned back from an awful experience where we ended up walking out. My son is allergic to sesame seed, egg and nut, we rang ahead on 2 occasions to explain we wanted a plan burger with ketchup and fries. When we arrived the servers...

What an absolute goldmine this place is! Fab staff, great vibe, amazing food. Can't wait to return again soon!

Just what Wrexham needed ! Very cool interior, nicely done out and a great outdoor games screen. Love the little cinema and the ice cream station. Hannah the manager was amazing at hosting us and gave us details about the menu, drinks and suggested what...

Have just been as a family of 6 and had a super few hours . What a transformation of a place. Service and food could not be faulted. Will definitely be returning and recommend it to friends.

We visited Hickorys, Wrexham for the first time on Saturday 23rd December. The ambience of the place is amazing. Brilliant atmosphere, decorations for Christmas were wonderful and welcome to the restaurant were on point. Natalia took us to our booth and took care of us...

Visited on a Monday afternoon cant believe what they have done to the place, you can certainly say the squire yorke has gone, food service ect top top notch, cannot wait to visit again special mention to finners and i think his name was owen,...

Booked here to try out the new hickories after already being familiar with Chester and Shrewsbury. Expected just the usual Hickories experience but actually came away amazed! On arrival, we were walked to our table and the worker took an interest in us right away....

Excellent food and our waitress was top notch sorry forgot her name, service was prompt and wasn’t waiting for anything considering the restaurant was full, all 7 in our party had no complaints whatsoever, considering they are only a couple of weeks in they are...

We had booked in advance, and when we arrived, we were seated more or less immediately after a warm welcome. Plenty of choice food and drink wise, I had a steak which was cooked to perfection and my husband had the brisket of beef which...

We booked for our daughters birthday and it was the icing on the cake. Everything was spot on, the service, the staff and the food. We were served quickly by very friendly staff and the food was excellent. We've eaten in cChester and Rhos on...

Sat by a till station kept thinking we’re going to get knocked. Starters came with the main course because that’s what they do apparently. Ribs were dry not enough bbq sauce . Overrated.

We booked when opening was announced and kept our original reservation rather than bringing forward due to earlier opening date. Greeting on arrival was professional and our table was acceptable but they are somewhat packed in! Menu is standard across this brand and the serve...

Lunch and later returned for drinks with friends. Too dark overall including day time in the environment. Hickorys are NOT assisting customers who have sight impairment disabilities to read a menu. Rushed by a young inexperienced member of staff to order meals nor did she...

The refurb is absolutely stunning, and the staff are brilliant. Maria was an absolute pleasure to have serve us tonight for my birthday. The masterclass was fun and unexpected. Thankyou to the team for making my birthday one to remember! I hope you enjoyed my...

Went for a birthday meal with my friends on Tuesday, couldn’t recommend it enough, food was lovely and lots of choice. However staff were absolutely incredible!! Cannot put into words how amazing the service was, our waiter was Jamie, who did an amazing job at...

Great to see this new venue busy. Warm welcome; friendly attentive staff. Just called in for afternoon drink; will definitely return.

Warm welcome from genuine professional staff, excellent tasty food and delicious coffee. What a treat to visit Wrexham