Hickory Smoke House in Dudley

I thought the food was nice. Experience was ruined by the manager turning off the football even though there was only 15 mins left. Hes reasosning was the non existent nfl fans wanted to watch the pregame build up of the nfl. These fans didn't turn up until at over half an hour after the football finished. He was rude and needs to work on his people skills. Always been a fan of hickories but won't be coming back.

Went for a birthday just the 4 of us, been several times and every time is as good as the last always great service and great food value for money is amazing for what you get, grape soda is the best thing going and the smoke House platter too, definitely worth visiting

Breakfast visit today , cannot fault this restaurant, nothing was too much , lovely staff , very friendly and courteous. Would definitely be calling in again.

Came for a quick meal for lunch with my partner, and was served by Chloe who was absolutely lovely. Had the rib and it was perfect along with the pork beans, thoroughly enjoyed it. My partner didn’t like her mac and cheese nothing wrong with the meal just personal preference. At which point after taking the meal I think the lady who was supervisor or manager came over and knocked it off the bill as it was basically untouched even though we insisted on paying for it. Absolutely amazing service as always and would definitely come again. Thank you all so much x

First time at hickory’s so didn’t know what to expect. A lot of family and friends have been telling me about Hickory’s. Very good restaurant and lovely dishes, the chicken fajitas are amazing. Very impressed with the cinema room, perfect for a young family to attend, grab some popcorn, order the food and while waiting for your food the kids can pop to the cinema room and the teenage kids can play some table games in the indoor outdoor garden. Staff were good and service was high. Just a shame there isn’t a hickory’s down south.

I absolutely love this place. The staff are so attentive they really go the extra mile. I have so many amazing memories of lovely things they've gone out of their way to do for our special occasions. Fabulous.... I love the theme, the mudic the ambience. I will be back like always 🤠

We absolutely love to eat here, nothing else compares. Staff are always so welcoming and friendly towards myself, partner & even kids. Food is always freshly cooked and tasty, cocktails are yummy! Well worth every penny spent My eldest suffers with certain allergies & the staff member made sure to relay this to kitchen staff & the manager herself even came across to make sure the allergy was correct and everything was okay.

After my daughter graduated we decided to celebrate by booking a table at Hickories Wall Heath.Friendly welcome food was very nice.Not once did we get asked if everything was ok with our food. And after asking for the bill TWICE after the girl on reception ignored my request it finally came 30 minutes later . And they still had the nerve to add a tip but I promptly asked them to remove it.I have visited this place a lot and always leave a tip. But on this occasion I was ignored and kep t the tip for myself. You must do better Hickories!!!

Brilliant food great atmosphere tom our server was brilliant 👏 great host always friendly highly recommend I can honestly say I haven't had bad meal here 😀

We came for a steak & shake (the Wednesday night deal) and the food, as always, was amazing! The steak melted in your mouth and the huge onion rings were gorgeous! Our server Freya was friendly and efficient and made us feel special even though it was busy. The food, service and atmosphere made for a great night! 5*

All the staff are lovely at Hickories…..I’m yet to meet a team so consistent in their service! It shows how well the place is managed. However we always receive the best service from Tom who really can’t do enough for you! Friendly, personable and ensures his table have a laugh and a great time whilst dining! We don’t just look forward to eating at hickories but to seeing the wonderful Tom! He is hardworking and a wonderful genuine person we have all come to know and love! Everyone I take to Hickories raves about how lovely he is! Can’t sing his praises enough. He makes Hickories! Great great service! See you soon x

Had pre-booked a Family surprise birthday meal with family travelling from Cambridgeshire. Restaurant insisted pre order and deposits. When we got there tables set apart from each other with no condiments etc. Staff were busy but service was terrible. When main courses arrived, one was missing, one hot meal had come straight out of fridge and was eventually replace with a different meal to one ordered. Overall a bad experience with over priced/under portion sized food. Will no be going back.

Wedding anniversary meal. Last night we went to Hickory's for our anniversary meal. All I can say is the staff welcomed us and made us feel very welcomed. A young man came to the table and introduced himself as Tom and would be looking after us and he really did. The food and drink was both amazing. I had the beef rib with fries, slaw, pickles and dipping sauce the meat was amazing and fell off the bone.My hubby had the beef slab he said it was so tasty and very well cooked. Drinks my hubby had Amstel, I had the iced pornstar cocktail, very nice. We were just going to choose our desert, when Tom arrived at the table with a board with happy anniversary on it. With a large candle and 2 cream donuts, what a lovely thing to do. A lovely surprise to end our lovely meal . Would really recommend it .

My self ,my lovely mrs and our friends ( another couple ) went down to hickory last night this was our friends first visit to the restaurant and hickory’s did not fail to impress , the place was inviting as always the service was spot on and the food warmed the soul , we had fried chicken and corn dogs for a staters and every mouthful made you crave for the next , for a main 3 of us had the Texas beef brisket and every bit was like a kiss from an angel the mrs had the chicken fried waffle which looked a very simple meal but the flavours were outstanding and deserts were a lovely end to the meal , washed down with a few of hickory’s signature cocktails and few pints of pale ale , our friends are hooked and are already planning to go again , my self and the mrs are regular to hickory’s and as long as the food stays the quality we will keep coming

Visited hickorys August 2020..food was ok was very quick arriving. Staff were friendly. We got our bill and my husband noticed that there was an automatic tip put on the total amount it was £5.00. It states at the bottom of the the bill that the tip can be removed with no awkwardness!! I asked a member of staff to remove the tip and this took a while and the member of staff didn't seem too happy. I always leave a tip when I eat out but I felt that this was unacceptable and very cheeky. And most customers probably don't even realise this is on there bill!!! I think this should be looked at and taken off. If customers want to leave a tip they can at there discretion.

Me and my boyfriend came to Hickory’s for an evening meal and we both loved it! From the minute we entered The building the atmosphere was great and every member of staff was smiley and welcoming which was so nice to see! We were served by a young lad called Dan who was very friendly and professional, The restaurant was slightly busy as it was a Saturday night but even so Dan really looked after us and we didn’t have to wait long at all for our drinks or food, the food was probably the best food we’d had for a very long time, the chicken in a basket was incredible and the nachos were equally as good! We both had burgers for our mains and we wernt disappointed, Big portions and everything was piping hot and fresh! Other restaurants and their team members could learn a lot from hickory’s! Only down side is I was so full up I couldn’t try the chocolate cake for pudding but I’ll definitely be having it next time we visit :) x

Visited for lunch. As it was our 1st visit here the waitress said she would fetch us a sample taster of the brisket. It was one slice for us to share before deciding on our order. My partner decided to have the brisket and i chose pulled pork. Both our orders came with slaw and fries. We were asked if we just wanted the 'dusting' on our fries or wanted the extra cheesey topping. We said just the dusting would be fine (it mentions magic dusting on the menu ). The food arrived quickly and was delicious. However when the bill arrived we had been charged £1.75 for our sample as well as 50p extra each for the dusting on the fries. At no point had there been a mention that these were to be charged extra which I feel is very misleading especially when she said she would fetch us a taster as if it was complimentary rather than informing us that it was chargeable. So whilst yes, the food was excellent be aware that it might be an idea to make sure if you are offered these little offers, that you are not being charged extra.

It takes alot for me to vote 5 stars i would have to have an amazing experience and be blown away by the taste of the food. They certainly took me by surprise. As this was our first visit we decided to go for the share platter so we can try abit of everything. The food didnt take too long and came piping hot. The brisket and pulled pork was literally melting in my mouth... i was blown away by the flavours and i knew from the first bite this was going to be one of my favourite places to eat from now on. Without a doubt we will be returning! Well done hickorys keep up the good work :)

Hickory'sA take on a "smokehouse" from the states!Organisation wasn't bad, considering the current "NEW NORMAL". The place seemed to be trying a little to hard to fall inline with its theme.Food was delivered to the table quickly so no problems there, food was average nothing like an experience from a true american "smokehouse" if your fortunate enough to experience that!.Food and drinks are massively overpricedBut the biggest annoyance of all, is there automatically applied service fee. They really have attempted to copy the culture from the "deep south". Then list some jargon on the receipt to make it seem acceptable, service staff would have received a tip if it wasn't for this sneaky move.Not bad / Not good"Wouldn't Rush Back"

Was quite disappointed with our visit today., even with the government eat out to help out discount I felt we’d overpaid for the food and service we received.. Covid Awareness was very good but the service we received was quite poor,I.e we were waiting ages for drinks, to be spotted, to be served,Boone asked if our food was ok (it wasn’t) etc.. although staff were standing around chatting quite a lot.. The food was hit and miss.. Some things were lovely but others inedible.. would I visit again? No..

First time we visited today for lunch and what a fantastic experience it was. Our waiter (sorry I didn’t catch his name!) was brilliant and so polite. Nothing was too much trouble. The other servers were wonderful too so want to give them a shout out too as they really added to our experience. The food was absolutely outstanding and even our 7 year old who never comments on restaurants we visit said it was fantastic. We can’t wait to visit again!Thank you :-)

Visited on a Friday dinner time. Plenty of tables...we were given a covid 19 briefing as we entered. Staff weren't wearing PPE but perplex screens were placed around seating so felt safe.The food was amazing! I ordered the pulled pork and my husband ordered the platter for one. The standard of food was top notch. We loved the little touches like having kitchen roll at your table, popcorn given as a welcome and a complimentary bottle of water.Thank you for the great hospitality Hickory's...see you again very soon.

Our first day after lockdown well done exellent service and food it was a belated birthday treat for our grandson who was given a free milkshake on the house thank you.

Went to hickorys today for my birthday must say it was amazing especially are waitress collette top notch

Visited many times before but wouldn’t have given 5 stars probably 3/4, but I must say from excellent service and not waiting the usual hour for food it was spot on. I shared the plater with my son and it’s always good but today every piece of meat was tender ribs fell of the bone.as there has always been something that let it down, but not todaymy husband had the sub brisket sandwich and he also commented how tender it as and a good amount of meat

This was our first meal after lock down and we had never been here before.Unfortunately we weren’t that impressed. For the price it wasn’t quality food, and had ‘farm foods’ taste to it.It was very cold in there which was uncomfortable. I didn’t like the seating choice and as the restaurant wasn’t empty I would rather choose my own seat.The waiters/waitresses congregated around our table, chatting when we would have appreciated some privacy.First and last visit I’m afraid.

This was my first time visiting the restaurant with my mom and sister,from the moment we arrived we were given a warm welcome,the customer service was such a high standard. All the staff we encountered were smiling and happy to see you and engage with us , the food was great too , highly recommend this restaurant as you are made to feel so welcome,thank you so much as my mom felt very anxious due to Covid and she was happy and relaxed and loved her churros xx

So on Saturday the 7th of march me my hubby and two kids came for a meal. Now the experience of the meal and food was wonderful and the young man who served us (Harry I believe his name was) was was so polite.However after the meal we sat at the bar ,and first thing first I would say the way the one of the bartenders was speaking to the rest of the bar staff (excuse my language) utter garbage. All night constant abuse ,and making a mockery of a young gentleman who was wearing a black top (also behind the bar). Even the way he was speaking to the other bartenders that were on was not very nice.there was one moment where I had to move where I was sat in the bar because my children were going to begin to pick up his foul mouthed language. He was wearing glasses and had quite short hair. I hope this problem is sorted for next time as this place really is worth coming back to.

Brilliant service as always, thank you Shane and the team. Lovely drinks and service with a smile, will be back soon of course.

Came for an occasion and the staff spoilt us with celebratory dessert and drinks. The food and music were great. If you love bbq food you won't be disappointed.

Came for my birthday meal all food and drink was lovely and well enjoyed. Staff were nice and the place is always kept clean and tidy. We always come here for special occasions.

Went for family celebration with my husband, three sons and their partners. Placed our food order at 8.15pm and waited and waited and waited... finally at 9.20pm a manageress came and apologised for the delay blaming the "ticketing going down",offering us a free round of drinks and saying the meals would be ready in 15-20 minutes.20 minutes later no drinks or food , so we asked where they were and a few minutes later food then drinks (minus mine) arrived. My son had to chase a waiter to sort it out. The food was fine but the enjoyment of the evening had gone. When I spoke to the manageress and told her that this was my first and probably last visit due to the disappointment we felt was due to waitress error she did not deny this, apologised and gave me a contact email of her manager. 3 days after emailing him and still no response. Not good customer service in any respect.

We had booked a table for 15 for a birthday treat food can't fault. service great cant remember the lads name but very good. The only thing I didn't like was waiting 40 mins for deserts then Being asked if we had finished to vacate the table has the next guests had arrived

Absolutely terrible for the money! We payed £127 for all 4 of us my food came cold apart from the chips. My partner and other 2 friends got given a spicy steak instead of a normal one which was never asked for so got sent back, which 1 wasn’t hungry by the time it was back so didn’t eat and the other two didn’t enjoy theirs at all for the price we payed. We’ve been to better burger vans the only thing that was good was the dessert. We then got our spicy steaks took off the bill even tho we didn’t eat them and no discount! We were the last ones sitting there after waiting so long so didn’t get home in time for the babysitters either. So very expensive and disappointing. Maccies trip on the way home!!!!

We had booked table for 4 at 2 on a Saturday , it was very busy and the food took longer than it should’ve , on a good note food was good. Will return

CAN NOT stress how AMAZING the service was last night. Visited on the 7th of February for my 18th birthday. James was OUTSTANDING he remembered all of our names so the service was more personal and he made the experience especially great for my sisters and cousins. They where all rewarded £5 each for helping to clear the table, and where given a free slush puppy! I was given a free cocktail as an 18th birthday gift. I had the cotton candy (AMAZING) as well as the frozen pornstar!When walking into hickories, all of our table serves where waiting by our tables. Shook everyone’s hands and introduced themselves. I only remember the name of James, and another man in a shirt also was very welcoming. Food was excellent, portion sizes where so good! My grandad had a steak and said it was the best steak he had ever had. I loved the 3am Mac! Other busser was also lovely, described all of the drinks to me before ordering so I could make sure I knew what I was having, and she even recommended her favourite drinks to me (which are my favourites now too) really sorry, cant remember her name! Dark hair in a low pony tail. I could go on for ages! The marshmallow dessert was amazing, along with the birthday cake presentation. Really could say so many amazing things about last night and will 110% be returning to hickories again. Thank you James for making my night so memorable

Been coming here for years - with ‘the husband’ and others - and love it. The food is always great and generally the service has been excellent - charming, charismatic, proactive and upbeat folk who genuinely seem keen for you to have a good night. However these last 6 months something has definitely changed with the service. Their level of proactivity has reduced and they’re often hanging around in groups ignoring your eye. It’s in danger of turning the place into an ‘average’ place rather than a great place! Please address this as it’s starting to put us off, and others judging by the reviews. As many reviews have said we also rave to our mates about this place and I know they’re not as impressed as I want them to be! It would be helpful if those food review mobile phone/ tablets that you hand out with the bill included critique on service too as food is only part of the experience. We will keep coming back but would love to see the service start to improve. Ps sorry for the title, amuses me how women are often referred to as The Wife

We came here in December for my birthday and loved itWe have eaten at similar establishments before but rat Hickorys as the bestAs its not too far from home it will become a regular haunt of ours, we are already booked in for next week!

Hmmm...wouldn’t return in a hurry. We had been recommended to come here as a great place to eat for 5 girls before we all go out different ways, 1 back to the Cayman Islands, 1 to Cornwall and 1 back to Norfolk. The atmosphere is great and the restaurant looks impressive. It was all going well until we went to the bar and ordered drinks. We were met by lovely, helpful bar staff which made you feel very welcome. Until the supervisor with the dark hair in the dark blue top started barking orders at them and was rude to everyone that walked past her. Unfortunately I would not be back in a hurry, you should really think about who your supervisors/managers are when running an establishment.

Me and my wife have never been to hickory’s before and were bought a gift card by a family member who raves about it. First impressions were it’s a little overpriced for bbq food having said that I had the smokehouse platter for one and couldn’t finish it. The corn dogs we enjoyed aswell having never tried before. But the food wasn’t our problem, it’s the horrendously poor service. We ate at 5pm, the place wasn’t busy in comparison they’ve only just started the dinner service. I asked the waiter what beers they served wanted to try an American craft ale as you’d expect to find one? He replied Amstel and Heineken and I I haven’t got a clue about the rest! Seemed like he couldn’t wait to finish his shift and couldn’t be bothered. We had to ask staff to clear our meals twice as we were left ignored, never had any interactions with staff beyond the scripted is everything ok and here’s your menu. I ordered a pint with two members of staff which took twenty minutes to arrive, by the time it did I had finished my mains. We had to ask for dessert menus and gave up in the end because we couldn’t be bothered too wait any longer. When we paid as a final insult the waiter simply said Is it all there? Thought this was incredibly rude and unprofessional. Seems to me you knock out food and it’s bums on seats and watch the revenue flow in rather than offer even basic customer service. Absolutely shocking.

I’m currently sat waiting for my desert to be served by one of the rudest waiters I’ve ever met. Throwing the menu at us then ignoring us for the past 20 minute. The food wasn’t that good I’ve eaten better at McDonalds to be fair. I don’t think I’ll be returning, very disappoint.

We booked a table of 10 to celebrate our son’s birthday. Been here before not so long back and the food is always spot on. The ambiance of the place and the seating layout blends to having a nice night. Which we did, however I wanted to point out that we always seem to have a decent delay in our table becoming free 20 mins+. The staff serving are always very pleasant but the food was very slow to come out (starters and main) as were our drinks. As a result and it getting late we didn’t order a desert.,This is why I’ve scored it 3 instead of a 4. The service time isn’t the greatest. We were in a bigger group so all chatting but I think if you’d been just a couple the wait was really too long. If Hickory’s can sort this out then they’d get near top marks.

Our first ever visit to the venue with another couple. On entering the premises there was the lovely aroma of food. The lady at the reception post was very friendly and accommodating and directed us to the bar while we waited for our friends to arrive. Again the bar man was very friendly and chatty and deserves a medal for his sales pitch. Our waiter at the table was Jordan and again and friendly and helpful member of the team. He was happy to explain the menu and very attentive and friendly throughout the evening - felt like a had a new best friend. All staff extremely helpful as other members were getting drinks for us throughout the meal. Food was lovely and steaks cooked to our requests. The banana dessert I had was sheer indulgence. Would definitely recommend a visit.

My husband and I went here Tuesday night for the first time .We were greeted with a friendly smile , I wasn't keen on where they sat us but they soon moved us to somewhere suitable , which was great ! There was that much on the menu but decided on the Brisket for me chicken skewers for my husband both were fabulous ! Also had the chucross yummy ! Jorden served us he was so friendly and made us feel welcomed . Definitely going back

We had been recommended and taken out by our friends. We had a table for four people booked at 8:30pm on a Friday (understandably very busy hence why we booked the table). We checked just after at 8:30pm to see if the table was ready and they advised it wasn't, we then ordered another drink at the bar and checked again. Which we were told it would be ready in 10 seconds?!... strange. We sat down and decided to order 4 starters to share between us and our main meals each. Once we'd ordered, the waiter came back over to us to double check what we had ordered (i.e. run through all of the starters again and also the main meals for example what steaks we had had and how they would be cooked). We didn't receive our starter until 9:45pm. Also only one of the starters had been brought to us. It was only when we stopped one of the waiters to ask what was going on, he decided to tell us that the 3 of the same starters had been put through. He apologised and said the starters would be removed from the bill and could offer us a round of drinks which we accepted and were ready to move on. They also offered the main meals to be brought out at the same time as the starters to save some time. Not ideal but this was now getting very late and a few of us had gone past the point of being hungry. We all thought that after these couple of hiccups that everything would run smoothly and they would be attentive for the rest of our time there. We thought wrong! The meals eventually came out (again had to wait a while longer and chase them up) but they were wrong again! The style of steak was incorrect with the wrong chips. My steak was burnt and that's all I could taste even though it was supposed to be medium well. My friends steak was supposed to be medium rare but it was more rare and she couldn't eat it. The other 2 of us really enjoyed their meals but myself and my friend couldn't really eat ours as we didn't have an appetite after waiting so long. During this time we had also ordered another 2 for 1 cocktails but 10 minutes later were told that they hadn't got any of the ingredients and the 2 for 1 had finished. So we ordered something else and then ended up getting the original drinks we had ordered anyway?!?!The plates were taken away but we weren't offered dessert. We were left again for a good 15 minutes so we decided to order our taxis. As soon as we started putting our coats on the bill arrived on our table. We complained and explained to the waiter how bad our service had been. A complete farce! The manager arrived and advised he would take care of the bill. This was nice of him and completely understandable as we weren't happy at all. Needless to say myself and my boyfriend will not be returning!

Absolutely love Hickory’s. Second time we have been now and it just gets better every time! Again served by Charlie and what a star she is!! Get so excited too see her now as she’s the best waitress We as a group have ever had☺️ also spoke to area manager and general manager with regards to Charlie, I really hope she gets the recognition she deserves. Absolute asset to hickory’s team

We visited her for my husbands birthday. It was a last minute visit as i was working late. We had to wait about 10 mins in the bar until a table became available. Our waiter Wes great, really attentive and friendly. The food was amazing, we made the mistake of ordering a starter- we really didn’t need it ( it was delicious tho)I had the beef brisket, which was so tender and the burnt ends were amazing.Fantastic food, great service, super busy for a random Tuesday in November- worth a visit but I recommend you book

Food is tasty but overpriced in my opinion.. Unless you go for one of the special offers like I did :) I feel as if the smokehouse tries to deliver an American style diner experience but fails to do :( there's loads of staff, loads of diners so it's noisey and chaotic. I felt incredibly tense for the first half an hour at least. It's a shame because it has potential (the food ain't bad) but I think us Brits struggle to deliver good customer service

We went here for my sons 19th birthday . Absolutely amazing food ,staff, service, atmosphere ! The waitress was really friendly and couldn’t do enough she even arranged for fudge cake and a sparkler at the end of the evening as a surprise for my son ! Rib burger was a huge falling off the bone rib on a burger it tasted amazing . Lovely friendly atmosphere thanks to all the staff for making our evening so enjoyable ! Too class

We came in last night to celebrate a friends birthday and what a treat it was. The service was amazing and the food was perfect. We ordered different things off the menu including appetisers and variety of drinks and the gentlemen serving was so attentive and asked if we would like any recommendations and if we needed to ask anything about the food and drinks menu he could answer so he knew everything we could possibly need to make our night even better. I had the ribeye steak and was so tasty and cooked perfectly and my friends and I couldn’t fault anything at all. It was just so lovely. My friend even had a special cocktail given to her in a pineapple glass to celebrate her birthday which she was so happy about. The small touches like this was amazing and definitely will be back soon.

First time we have eaten a breakfast here, very impressed, good food, first class service & attentative staff.

Fitted us in on a busy Friday evening greeted by friendly staff who showed us to our table and took or drink order quickly. The food arrived piping hot and absolutely delicious so many flavours with perfectly cooked brisket . Lots of choice on the menu at reasonable prices would love to return

Yes! We like this place. Unusually, (as far as we know for this part of the world) the menu includes Southern States dishes such a Jambalaya and Gumbo and a selection of American standards. Very enjoyable. You should go there!! :-)

We visited this restaurant on Wednesday 23rd October whilst visiting friends in DudleyWow what an amazing night we had. The food was excellent we chose from an extensive menu so many things to choose from. The service was very good the staff could'nt do enough for us, each meal was explained so we knew what the meals contained. We were served by Ryan and Jess who were there if we needed anything.One of my friends is very disabled and they looked after her and helped her when we were ready to go home they helped her into the car and made sure she was comfortable before we drove away. .

I’ve been here a few times and never had a bad experience. I have recently been diagnosed as gluten intolerant and I was blown away but how much of their food is on the gluten free menu! I had a TWO SIDED menu presented to me with at least 4 (can’t remember exactly) dessert options available. I’ve been so used to being given a tiny menu with a handful of options to choose from over the past few weeks since my diagnosis but this wasn’t the case tonight and I’m so happy that I could eat in confidence and I enjoy my evening without having to compromise on what I ate.Such a refreshing experience! Can’t thank you enough.

We went to Hickorys on midweek and went fairly early with our 2 kids. We sat over by the cinema area so they could pop in and watch whichever film was on before their meals arrived. We decided to order the big meat platter, which yes is expensive but very tasty and there is plenty on there for 2 people.The service was very good. The waiting staff were really very good, friendly and helpful with the menu. Overall we had an enjoyable meal.

Booked time slot for 6. Shown straight to table, and had ordered within a few minutes. The service was great and staff very friendly. I had the beef rib and it was amazing. I could not eat anything else it was such a large piece of beef but it was so lovely

We had a birthday meal last month. Food was excellent and very filling! Service was excellent. However, don’t eat the red chilli pepper ,!!!! Very hot experience!

Great looking building with loads of charm. Very spacious with American-style private booths. Came en famille all feeling a little jaded after a family wedding in the area and thoroughly enjoyed our lunch of chicken skewers (wish I’d picked a burger), chicken burger, veggie burger and smoked salmon sub. Kids enjoyed playing table tennis outside and checking out the cinema room. Great friendly service, good food and the ginormous pretsel is a must.

Went here last weekend and a very nice atmosphere with great service and food . Would recommend you try it . Very busy but still not too long to wait for food . It even has a little cinema room . Will return if in the area

A little gimmicky but a very consistent eating experience, good quality food (although you pay a little more for the novelty).The kids love it here, there is certainly a bit of fun to be had.The staff are attentive enough without being “clingy”.Not too bad at all.Well done folks.

Amazing food and fantastic milkshakes and cocktails! Visited twice in September. Once as a couple and once as a family. Both times the servers were efficient and friendly. Highly recommend to anyone!

Decided on Hickory’s as a birthday dinner with the in laws and from the moment you step across the threshold its service is fast , friendly and makes you feel right at home. Big shout out to Becca who took us through the menus (as it was our first visit) and she couldn’t have been more helpful , we decided on two sharing platters for two and it’s the way to go .What can you say about the food, quite simply amazing the best bbq I’ve ever eaten outside of USA and all the authentic condiments add to the experience. Food was piping hot , two style pork ribs, jalapeño and cheese house special sausage (my favourite) chicken wings (fabulous) beef rib falling off the bone and brisket which just fell apart and tasted like heaven, pulled pork and beans all of it just simply amazing, my father in law (who is very hard to please) loved every morsel and packed it away with gusto.The starter of Freckles was another favourite enjoyed by us all , drinks are wide ranging good selections of bourbons and whiskeys ambience was lovely , rustic and barn like but spotless inside . Hickory’s was a real treat and for sure we’ll be going back probably in about 6 weeks when it’s father in-laws birthday. Also I was low key it was my birthday and staff sent me home with a beautiful little birthday goody bag a lovely touch to a wonderful trip . Becca & Co five stars all the way !!!!!

Great food, great customer service. Food was cooked well and tasted amazing. Lovely atmosphere and drink selection is good and pricing of menu is decent. Overall loved it here cant wait to go back!

I visited Hickory's smoke house in Chester twice over the last few years and both times left feeling very underwelmed.This put me off visiting another of the brand in Wall Heath, when it opened so we stayed away. Finally decided to give Hickorys another go for a birthday treat and what a surprise.The place has such a good vibe and is huge compared to its sister in chester.there is outdoor table tennis and even a small cinema for the kids.The food was quality and huge portions. I had the Half! rack of ribs. Really this was half a rack! it was massive , how anyone finishes a full rack is beyond me.The meat was tender moist and fell off the bone- delicious. great side of coleslaw and pickle with a real kickI also ordered a starter of fried chicken starter to have as a side. Beats KFC hands down.Drinks were great , desert was great. Probably the best so called chain restaurant I have eaten in and I have tried most.Well done Hickory's for getting everything so right.Oh and your staff are great too.P.S I never give 5 stars in reviews.

This is the best restaurant of this type food places popping up, however, most focus more on style over substance. The food here is beautiful, the portions are large, and the service is fantastic! Also, the onion rings are the best ever!

Visited Sunday for breakfast and yet again it didn’t disappoint! Service is always fab and staff always attentive.

I tried to email directly however I was unable to locate an email address. We visited Hickory's Wall Heath on Monday evening. We opted to sit outside as it was really quiet. The waiter was really helpful at the start, however from poor management from the Host, they sat everyone in his section at the same time....poor guy. The food was average, the chicken burger was abit soggy. I upgraded my fried to chili and cheese fried. Which I thought would be beef mince chili cheese fries. Oh no ......there were actual hot chili's on top. This was not clear on the menu. The runner who ran the food and drinks had no customer service skills at all, they were very loud and abrupt approaching a table of two. After our mains we ordered a brownie and a 2nd drink, the brownie arrived after waiting 40 minutes, the ice cream had melted and the brownie was very small, the brownie looked like it was brought from Tesco. The 2nd drink never arrived. The menu has changed and I don't think this a positive change. We wont be returning any time soon.

Visited last night for my daughters birthday. Food and service were perfect. What more do you want, the rump steak I had was to die for. Every other meal in the party was perfect too. Will definitely be going back. Big heads up to all the staff who were there when needed, well done all. Lastly, they brought my daughters cake out and presented it exceptionally even putting there own firecracker on. Great night enjoyed by all

This place is ok if you have children in my opinion but if you want a nice steak Miller and Carter would be a better option. I went with family and the portions size and quality seem to be going down. The kids love it here but I’d be in no rush to go back.

Lovely place for food and drinks and good prices and happy hour which is great, what probably steals the show is the little movie room for kids and the milkshakes yum if I had any complaints probably staff should use tongs when making cocktails as they put different things in the cocktails with the hands that’s just abit of a put off for myself as basic hygiene, but apart from that staff are polite and helpful love the theme of the place.

Me, my wife and two year old son visited Hickory's for my birthday lunch. We have been a few times now and the quality of both the food and service remains consistency excellent.On arrival we were given complementary popcorn and ordered our drinks from a very generously sized drinks menu, spoilt for choice.For starters we ordered the Southern Friend Chicken in a Basket (three coated mini chicken fillets) and the Burnt Ends Popcorn Bites (brisket chunks coated with spices). Both starters came out piping hot and full of flavour, the portion size was just right for the cost.For mains I had the Go Big or Go Home Burger (2x beef patties, 1x southern fried chicken fillet, 1x smoked bacon, 1x hash brown, 1x brisket, jalapeno mayo, pickles and cheese). When eating the burger, each component was full of it's individual flavour. Sometimes at other eateries burgers with multiple proteins often just taste the same.My wife had the Bird and the Beast Burger (1x beef patty, 1x southern fried chicken fillet, 1x hash brown, jalapeno mayo and cheese). Again the food was piping hot and full of flavour, both mains were also accompanied by coleslaw and skin on fries.My son had the kids Southern Fried Chicken Burger which was a very genrous potion for a kids meal and excellent value for money. The only slight negative with the three mains was the amount of salt of fries when they were served, for me it was just a bit too much but nothing a bit of ketchup couldn't solve.Our server (I think her name was Charlotte, dark hair, tattoos) was superb. From the moment we arrived she made our two year old son feel special and was constantly making him laugh and making sure everything was alright wth him. We were sat next to the Cinema and during our mains he went and sat and watched a film for ten minutes. Whilst we were eating we could see Ashton at all times as he was sitting in the end seat of the cinema but Charlotte even went and checked on him for us and offered him a balloon.All in all it was another excellent visit

Visited yesterday, this is second time here, for a birthday meal. Was not very busy but I had booked a table for 5 and when we arrived was told it was not ready and to get a drink in bar. So we did, 20 mins passed and asked about table to be told oh yes its ready sorry i forgot! This table was empty when we walked in so not very impressed. Add on drinks sales perhaps?? Food was great which is why I will come back. Love seeing the open kitchen and the chefs do not stop. Waiting Staff well ok i suppose.

Wow ! I don’t write reviews, but we had an amazing time for my daughters 16th last night. Staff were very good. And all of our food came out together and fast, which is rare for a big party. EVERYONE loved there food. No complaints. It’s very reasonably priced to. It’s our first experience here. And we will deffo come back. Thank you for making my daughters birthday even better.

We have been here a few times and every time has been great. We often have the special which is incredibly good value.For those people who like food hot spicy, they have a range of bottled chilli sauces from mild to stupidly hot and you’ll have to ask for them.

Very over rated for what you get. Had dinner for 4. Food is nice, service is ok. Maybe we got them on an off day

Took 4 children and 3 adults for lunch. 3 of the children have diary intolerance- some severe. The waitress- Orla- I think- could not have been more helpful.The food arrived promptly and well-cooked and well presented. It was helpful in that there was a large play area so the children were not bored, although there were more than one entrance/exit.It seemed to be a reasonable bill at the end.Thanks.

Celebrated our daughters 21st birthday. Good food excellent service, a good time had by all. Will definitely be going back.

Love visiting here either lunch or tea! Not overly keen on the breakfast but that’s just down to my own personal preference! Never had a bad meal here the sausage is unreal!

Good quality fake Southern USA style place. Good food. Spoiled by poor service and the fact that breakfast only served on Friday, Saturday and Sunday.

This was our 5th visit to Hickorys so we knew what to expect we were seated promptly and given our menus there were 2 children in our party so you would think they would be given the appropriate menu but no 10 minutes in had to ask . Ordered our drinks 10 minutes later they arrived wrong sent back . Ordered our food starter arrived wrong again sent back main meal showed up you guessed it wrong meal for my daughter so they took that away brought the right meal back hot dog roll was burnt by this time I was not a happy bunny . It will be a while before we visit again it was a total waste of 80 quid a very poor experience.

not that impressed, food ok but nothing special. Wanted to order a sandwich and drink which was a deal where you could have any sandwich and a glass of soda for £9.99. Explained to the waitress I didn’t like any of the sodas and could I swap it for a normal glass of coke which I didn’t think was an unreasonable request. I was told no it wasn’t part of the deal. So had to order a jar full of cloudy lemonade which I didn’t like so it all got left. Just seemed silly and unnecessary to me

Really can not fault. Amazing food enjoyed on an impromptu lunchtime visit! Good selection of food on menu and great service.

Really good food sometimes can be a little too spicy but great if you like it that way. Can’t go wrong if you like that kind of food

Disappointed in our meal tonight, the nachos were dry and tasted like cardboard, then I had beef brisket as my main meal, not much taste to it, and a lot of fat, overpriced and a disappointment , will not be back, save your money and go to miller and carter a little further down the road

My friends and I came here on a very busy Tuesday evening. We were sat at 7pm so I guess this could be classed as peak service however the service just seemed so slow it was just a case of calling whoever passed to grab a drinks order! We had three courses and I can not fault my courses whatsoever however my friend had ordered a sausage which half of it was absolutely cremated but she isn’t a big eater so the other half was absolutely fine. It took our server a while to come over to see if everything was okay with our meals which by this point we had practically almost finished. The portion sizes for mains were absolutely brilliant and desserts heavenly but after seeing several reviews about the service here I do not understand why nothing seems to be being done about it, this American style restaurant has such potential but the service and food timing is letting it down.

We visited last week early evening & the menu changes and revised prices mean that we won’t be back, sadly. The generous bag of popcorn at the welcome stage is now a tiny handful of stale, cold popcorn that felt a little ‘second hand’ . The once lovely French dip brisket sandwich, has been ‘adapted’ with green peppers & onions which overkills the smoked meat. The previously juicy generous slices of smoked meat, is reduced now to be much more dry & burnt in a single slice of underwhelming beef. The coleslaw arrived as a desert spoonful of straight white cabbage. Two bites in we thought the place had been taken over by someone who was missing the magic of previous visits. I ordered my sandwich without peppers. And when we told the waitress - She said “Sorry about that, I did tell them in the kitchen” but just walked away. The drinks were disappointing too. The strawberry milkshake came in a glass coated with syrup & sprinkles - But at £4.25 it was basically a sticky mess. The hurricane cocktail was presented in a ordinary tumbler, mostly bulked out with ice and half a plant leaf. Not the interesting combo presented in a tall vase loaded with passion fruit and flavour. The visit wasn’t all bad. The wings were good and new corn dogs were an interesting addition. We certainly had our pick of the tables in a way that we’ve never done before. Overall with the rain leaking in, six feet away from us & more staff than customers - It felt that sadly, that corners had been cut & prices hiked to create a deadly combo; that we really didn’t enjoy. Half way through completing our customer survey on an iPhone we had been asked to complete, it locked us out of the screen & we couldn’t save our answers. We won’t be back & that’s sad given we’ve had a lot of fun at Hickory’s over the years. Sorry folks - At three stars, we’re being kind JM

Ordered the food at 3:50 and the food came out at 5:10. Totally unacceptable but not only was the manager rude but very argumentative and disrespectful in his mannerisms. After the food came out late it was cold and then when replaced it looked like a plate of dog food. All gristle and fat and hardly any meat. The manager had no customer service skills and just argued the toss that this was acceptable. Sub par food, poor service and even worse customer experience displayed by the manger.

Me and my partner love this place! The food is always cooked to perfection and arrives in a good time scale (even for how busy it is!) the staff are friendly and nothing is too much trouble. I would definitely recommend the bird and the beast burger and the grape soda for sure. I will definitely be returning very very soon!!!

We went for a family lunch and we had a lovely meal, I plumped for the Steak as a main and the Churros for desert, both were beautiful and well presented, the staff were great and the Restaurant itself was good and the bar area area has a plenty of tv’s showing different sports. If you do not have children ask for a table away from the outside play area, when we visited it had been raining and the kids were running in and out at least 3 children had bad falls as they came running back into the restaurant and slipped on the wooden flooring, to be quite honest it was chaos but you cannot blame the restaurant for bad parenting, although rather than placing slippy floor signs it would be better to close the play area when there is inclement weatherq

My wife and I had a superb lunch, the food was delicious, beautifully cooked and at the right price. The staff were very welcoming and pleasant, and so attentive during the meal without being overbearing.A superb experience. We’ll be back soon.

We had the Monday Special of Wings and Ribs which was of excellent value, quality and tasty.Service was good too.We will be back soon

Love this place, lovely food on every visit cooked perfectly and all done quickly. very friendly staff. Would definitely visit again.

Overpriced and style over substance. OK if you like country and western music, but if you don't you will dislike this place. I did!!

Popped in after work for drinks and bar snacks- won’t be doing so again. Bar staff feel sarcastic banter with misogynistic undertones is appropriate customer service, whilst their friends -which they spend a long time chatting to- feel it’s acceptable to hide the card machine whilst customers are waiting to pay. The nachos I ordered were poor quality- covered in cheap squeezy bottle sauces with cutlery arriving about half way through. Train your staff or continue to lose customers.

Came here for my Mom's early birthday meal. 6 of us including a little one. Service was absolutely fantastic. Food was even better. Portion size for the price is fantastic and is far superior to your standard pub grub . They put balloons on table and the manager brought out a cake with an amazing firework style candle and personally said happy birthday to my mom which I thought was a nice touch. I can't recommend this place enough the service and food is second to none. The manager Damian was extremely accommodating making sure my mom had the perfect night. Superb . On a side note my Mrs loves the cocktails from this place. Go there .... if you can get in . You won't regret it .

We have been here a few time the last time was the weekend after valentines and it was a poor experience but not due to the food. I booked again as the food is fantastic and wanted our friends to experience it as they had never been. A few changes since our last visit such as the menu still exceptional rib eye stake excellent service very good and must admit that the staffing has improved so much more which was the problem last time also a big thank you to the manager who remembered us and checked that this time everything was perfect you did a great job and always the food is perfect xx

When paying by cash I found it really rude of the waitress to ask 'do you want your change? Even though I always leave a tip at the table.

As I entered the Smokehouse, I was greeted by a warm and friendly welcome, seated given menus and asked what I would like to drink. The menus are "off the chart" so much tempting food to choose.... that was my only difficulty! I ordered the Roast Garlic Buttered Seabass. Absolutely scrumptious, excellently cooked and beautifully presented. It is like an "all American" experience to die for without leaving England. Be warned, you may put on a few pounds. (Well worth it!)I would highly recommend this restaurant to anyone who enjoys home style USA food.

First of all waited for over an hour for a table booked one online could get it sooner.. got in there table wasn’t ready had to wait over an hour and even then I had to go up to them to ask if table was ready. Food was bland all tasted the same, we ordered the platter and all the ribs tasted the same. Meat was all dried out. At the end asked for the bill waitress brought it 20 mins later? What was she doing I then had to ask for this apparently she forgot.Asked for the manager n she was rude she asked me what I wanted her to do. Well for one train your staff. Rubbish management and disgusting food. Won’t b going again and will be telling all my friends and family not to go.