Pizza Hut Dudley in Dudley

Supreme customer service from the manager at your branch just now. Thank you. 6.45pm 31st October.

Really nice, clean restaurant with friendly and helpful staff. I had the buffet lunch which is a great deal! Will certainly be eating here again.

Had a great time. The person serving us, told us what offers are on and when we was ordering told us which offer was best for the order. So helpful. The place was clean. The salad look and taste fresh.

In my opinion I don’t think Pizza Hut will be around much longer. Feels like another TGI. Lack of service is now normal? Shown to a seat and told to order via QR code. If we’re coming to a restaurant we want the interaction and having a server attend to us. I haven’t been to this restaurant in over 5 years and my had it changed. For one, very expensive for what it is, myself and a 2 year old. Over £40. Since when was pasta removed from salad bar? Handmade pizza looked like it could have been frozen. Extortionate priced sides. Forcing you towards “‘meal deals” This chain just feels like it’s slowly dying. It’s a real shame.

No ice, no salad, no refillable drinks available, the is honestly the worst pizza hut I've been to.

I ordered a Pizza Supreme with triple cheese and a dry pizza with a little cheese was brought to me. Tasteless pizza and full of parmesan so it doesn't stick, that parmesan is very annoying and unpleasant to taste. So expensive and so unpleasant, that whip pizza is not worth ten pounds, especially the 30 I paid. Never come back again, Disgusting 👎

I took my daughter today paid for very expensive pizza and it didn't taste that good limited for vegans a vegetarians

Pizza was good as you would expect. Salad bar passable but harvester better and some of the sweetcorn was past it's best. Service was fine but complicated by needing to check the 4 'deals' before ordering

Food was great as ever, server friendly, but no real interaction with staff as you have to order online.

Took the kids out for pizza before bowling. Pizza buffet was good value for money.

Food was hot and delicious. Staff was brilliant and friendly. Bit quiet tonight.

Haven’t been here for some time as I feel Pizza Hut has got rather expensive now, but buffet is still quite reasonable for what’s included. The sides however are still priced as normal and this is where my issue laid today, most people may think my issue is a trivial one, but I think when you spend £4.99 on 4 slices of garlic bread with cheese it’s fair to expect a certain quality and at least a covering of cheese. My total bill was over £75 for 3 adults and one 2 year old, now for the most part the food was okay, but unfortunately the best parts, the sides, which are the most expensive, just didn’t come up to par as they usually do. The garlic cheese slices were over cooked, very dry, quite hard and extremely lacking of cheese, which you do pay extra for. Now for reference, photo 4 was taken from another order so as you can see, I did feel a little robbed ☹️ But apart from the above the rest of the meal was okay, so we still had a good afternoon and an okay meal. Just try and do a little better on the expensive sides please Pizza Hut 👍

Card only, order and pay via app, the only time I saw a member of staff was when my food was brought to the table. Food was ok. No atmosphere. That's not a restaurant, it's a self service canteen

Order by app food was very nice but lost the personal touch.

I really can't comment on the food as I don't eat pizza, the friends I was with said the food was good service was excellent.

Been here once a month every month, and genuinely never had an issue. Staff are great, they sort the ice cream machine and the drinks dispenser when we ask. We keep going back. Very reliable team and foods amazing.

I was very disappointed that when a friend of mine and myself went to eat here, we waited to get seated and then told it was CARD ONLY! I feel very strongly about this as it takes away a person's human rights to choose how they want to pay, it should be done to the individual whether they want to pay cash or card, no establishment should be able to force people to ONLY PAY BY CARD! I feel that people are being forced into a cashless society when a lot of people do actually rely on cash when the crisis of living is even worse at the moment and people need to budget. DON'T LET PLACES DICTATE WHAT WE CAN OR CAN'T DO!!!!!

Buffet worked really well and seated right next to it so getting up and going to the buffet we could keep our eye on the children without any issues of not being able to see them.

We were given a nice quiet table which is what we wanted,cutlery and tissues on the table so didnt have to ask for it,its pricey for what it is as how much pizza can u have, service was good no issues the price let me down

I like Mobile ordering. I can do it in my own time and its easy. The food was nice and hot, the waiters checked up on regularly, and I liked how we were given to the option to eat dessert in or takeaway. We took away as the kids were getting restless - loved that.

Me and my partner visited here for a little date night. As we waited to be seated, my partner advised that we had a voucher card as soon as we were seated. A member of staff came over and took the voucher off our bill before we'd even decided what we were eating. When we did order, we had to pay the rest of the bill straight away. We felt like criminals. Is this common practise here? I've never experienced this before! After ordering, we realised we hadn't been offered drinks, so we had to head to the front to ask for drinks. We weren't told about the salad bar being included with the pizza, so we headed up to get a salad it must have been out all day. Everything looked inedible and not nice. So at this point the restaurant was empty and only us in there when we came back from the salad bar someone was sitting right next to us and our food was on the table. If I go out for dinner, I'd like to be able to talk, but the music was that loud. I couldn't hear my partner speaking to me. My pizza was doughy and not cooked. The night just got worse. While eating, we felt uneasy like we were putting the staff out by being there. While eating a member of staff tried to take our food, we had to say we were still eating. A table full of food? I've never felt so uncomfortable in an establishment in all my life. Never would I return to this restaurant, and I wouldn't ever visit Pizza Hut again. I'm not sure if this place has problems with customers walking out before paying, but still, maybe don't make paying customers feel like criminals. While I'm eating, also i don't want to see someone sweeping and moping, making me think you're closing, and again, I need to rush. It's not hygienic either. Also, staff had bad attitudes.

WHERE DO I START! :( one of the work staff called me some very offensive slurs i have dwarfism and i heard a worker shout " get this stubby midget a pepperoni pizza" if that wasn't enough the kids on the table next to me where eating pizza with there hands :o and i had to request cutlery which is absolutely troglodytic never coming back to dudley

Delicious food and good variety. Great staff very welcoming. Good deals on menu. Salad bar well stocked and clean. Kids loved the unlimited drinks station. We normally go to Merry hill branch but prefer this one now, much better!

Great food here and waitress is very helpful

Great food lovely staff great atmosphere

Was very busy but it was the school Easter break got seated very quickly though considering We had the buffet 10.99 before 3pm we could of had the 15.99 that includes ice cream Drinks was extra Salad bar was nice I tried the pasta cheese peas and broccoli was ok but flour hadn't been cooked out enough could still taste it. Lots of different types of pizza I found the best one was the goats cheese and balsamic very good No cash payments only card order at the table and pay with code Over all it was nice I would go again

Unfortunately over priced food, you have to order by scanning a qvr code at the table so little service and not much of an atmosphere, won't be going back.

Would give 0 if I could The food is disgusting like cardboard definitely yesterdays , even children unable to eat any of it and the service is appauling!

Me and a friend dined this evening and we was seated very quickly despite it being a good Friday. Salad from from salad bar was nice and fresh. The pizza we had ordered arrived quicker than expected and it was very nice. Drinks also arrived very quick. Waitress and waiter's this evening was on top form and they are a credit to this restaurant! Thankyou for a pleasant evening 😊

Went in to this pizza hut and was extremely hungry sadly it was card only sadly I only deal with cash what is wrong with places like this card only all the time you're offering legal tender and they refuse it there should be a law to make them accept cash

Had great service. There was a large group of us, and thanks to the pay by QR Code, made the process 100% easier! Food came out fast! Staff super friendly.

Staff are rude especially the lady seating people at lunch time today (15/02/24) definitely would not be going again. Made us feel uncomfortable.

Food was lovely, we had the lunchtime buffet. Its a shame that they only accept card now, especially when some people like to use cash to keep within a budget. Also prefer to order via the server but we were told to use the app

Went for the buffet at around 2ish. Paid the full whack for ice cream and a drink. To my dismay their was a man on another table who didn’t appear to have paid for his ice cream due to the fact he was eating ice cream out of a white bowl(not red) with a fork(not spoon). Why should I pay extra for the ice cream if the staff can’t even be bothered to challenge someone who clearly is breaking the rules if not law(ice cream thief)?

Came for a family birthday ended having to walk out before even ordering. Extremely rude service seated us right next to the door we asked for another table was told that they couldn't seat us any where else even tho there were loads of tables free. I found Chelsea to be extremely rude and wasn't helpful in the slightest! Won't be returning.

Ate here for daughter's 14th birthday party with her friends. Staff were extremely accommodating with seating and sat us parents near (but not too near!) The food was great, piping hot - spot on with orders and salad bar was lovely. Staff went above and beyond, was completely blown away by the one man's service and attentiveness (gutted we didn't get his name!) We're so grateful and it made our day - thank you!

Sometimes noisy with lots of children

Good place to meet and eat :) happy days !!!

I suppose you get what you pay for and it's a lot of money deducted from your bank account. They don't accept CASH. Also you have to pay your bill before even getting your order. What is the world coming to. I actually think the quality of the place is very good and something I don't mind splashing out on now and again. I guess I'm old fashioned and think it should be different. I recommend it to those treating themselves and with deep pockets.

Lovely food. Good service. Would definitely recommend 👍❤

Been there family lunch nice and cozy atmosphere. A little bit pricey for buffet but food was amazing unlimited drinks and salad. Lot of varriety at salad bar and a little ice cream factory on the side. Overall nice experience

Haven't been for a while and since then the prices have gone up massively. £32 for a large pizza?!?! Sorry, that's a joke.

We visited here last week for our Xmas team meal at work. It was quiet as there was only us and another table in there. The staff were helpful and chose the best deal for us as we ordered quite a lot of pizza. The buffet had just been cooked and was fresh. We had a good laugh and chat.

Son's party quick and friendly service and pizza was great

The seating accommodated everyone. The staff were all polite and on hand to help with whatever you needed. The food was a great price and full of flavour. Couldn't think of anything bad to say about our experience.

Always sounds good to go here but it end up being sickly.

Nice pizza hut, went here with a friend for a quick bite and did not disappoint

Adrian manager and all staff that served 12 of us yesterday could not do enough fantastic service

Not sure why they don't accept cash here it's very odd , I saw 2 people walk away cause they wanted to pay cash .

Came and treated ourselves to a night out and some pizza. Staff were friendly and welcoming on arrival. App order was quick and easy. The Salad bar was quick and convenient and tasty, and the drinks machine was quick and all working which was good. Food came out lovely and hot and was tasty, however the waitress said "I forgot what this one is called" to which I replied "Meat feast?" And she put the pizza down and walked off. Not knowing the menu reflects bad on the staff however could've just been tired/new. Staff were also standing round and talking managers included because it wasn't busy, which also reflected bad and looked bad. If it isn't busy stuff could've been found to do like wiping menus and re-wiping tables and cutlery etc..... The fact that managers were standing round talking too looked bad and they all looked kind of bored. We had a desert between us (cookie and ice cream) which was underwhelming for us. With the price paid we expected more and it also took ages to come out which certainly didn't reflect the restaurant's business. Overall was ok which is why I gave 3 stars but given how expensive the place has become and the experience we had not sure if we would come back.

The pizza last night was probably one of the worst I’ve ever had. Pizza looked uncooked, it was very dry, barely any tomato base, the meat was cold. The Pizza Hut bosses should send in a secret customer as this place lets the name down. The service staff were friendly enough though, can’t fault the service.

Very quite and salad bar is good pizza buffet not that impressive. I do think they should have more options and better taste. Price wise is okay. Staff are very friendly.

Great visit. Wednesday afternoon and we were served promptly. Staff were helpful and provided extra help for a friend with special dietary needs.

Great place to eat right by they showcase cinema

I ate a really lovely veggie pizza with cheesy bites crust, it was well nice!

Staff very nice and helpful and went the extra mile looked after us especially the young children

Nice pizza hut, plenty of parking and nice clean restaurant. Staff were friendly, welcoming and offered a great service. Thanks

Had the best experience here!! We got excellent customer service and an amazing deal. I would highly recommend all go here, such friendly & considerate staff and the best food around (especially the cookie dough) 😊

I enjoyed the experience, staff were very polite and attentive. Drinks, meal and dessert all arrived quickly even with it being busy in there, furthermore all the food was cooked to a high quality standard and looked delicious.

Nice but expensive for what it is

Good service staff were very helpful and friendly, bit noisy with music and uncontrolled children whilst food was being served staff having to dodge them

Self service once you're shown to your table

Very friendly & helpful staff. Manager was also on the floor working & helping.

The food wasn't that good tbf, I know it's only a pizza but. The atmosphere wasn't pleasant tables are really closed to each other you don't have much space.

Love this place, the staff are very welcoming and the food is great, this restaurant also offers collection,

Not happy they don't except cash,it's legal tender and should be accepted everywhere.

Kids meal is good value for money. Location is good. Seating and space is good. Number of waiters per table is good. Service by waiting staff was excellent, all very happy and attentive. Other food is a bit expensive for what it is and they are a bit tight with their cheese. Much cheaper to take out and use vouchers if you want Pizza Hut pizza. Salad doesn’t have pasta anymore. The staff really impressed me on this visit though. Really well done.

A nice quite place with comfy seats, it's big enough to find a corner where no one will disturb you. Food was nice and fresh. Salad was fresh and crispy. Staff were friendly and attentive. Thank you for your hospitality, we shall be back. Jan

Not happy at all!! How can you do that with customers! My little ones extremely hungry ordered pizza and fries vegetarian. But sent us totally different order I need my refund or the order I’ve ordered!! Not the one I haven’t ordered!!all in the bin!! Shame will never order again!

Came here with my boyfriend.. one member of staff had 'OUTSTANDING CUSTOMER SERVICE' named Laura 👏🏽 very attentive, professional and polite, I'd definitely go again knowing she's on shift. It's a five star from me for her amazing customer service 🌟🌟🌟🌟🌟

Positive - Unlimited refills Opportunity - The food quality is poor and at this restaurant not a lot of choice of pizza for the buffet and not worth the money we paid

Quick and easy to use the QR code located on the table to order our food. Salad bar well stocked with all the essential salads. Great pizza.

From customer service to pizza it's all appalling

Friendly, welcoming service and a short wait for lovely food! Clean toilet facilities, great salad bar and option to take leftover food to go.

Went there on father day.. kids meal deal very delicious..

Collection,dine in and delivery are always 100%. Their pizzas are fresh and fluffy, not greasy and worth every penny. I have been to other pizza huts in Birmingham and have been disappointed, but the pizzas here are great! I couldn't fault my order.

I feel like the food is quite expensive and a little disappointing. Love the salad bar though.

Was ok, bit expensive for what it was

No organisation..they put you at a table and it's pot luck that you get served...we were asked to pay for the food before we were served which then meant we did not order a dessert or another drink

Went for the buffet which is really good value and a good selection of salad available. The girl that served us was very helpful and polite

Not too busy, nice afternoon nice and clean food nice and hot

Great food and good service with small mistakes

Went for the buffet. The place was nice and quiet, excellent service from the staff.

I was really excited for the nostalgia I experienced as a kid but I was disappointed by a few things. The toilets were a real mess and one of the doors didn't even have a lock on it. The salad bar was OK but the Sauces didn't even had labels so just had to guess. We had the bbq Americano and it was nice just that i've had a bad stomach since. The garlic bread was edible but not even fully crispy done and the chips were not even done enough to be edible. The brownie was nice atleast. Quite let down to be honest. We had the sharer which was £39.99 not worth that, please don't waste your money!

Like wasting your time and eating sub, sub-par pizza? Then go here. They will leave you waiting for 5 minutes before anyone even acknowledges you, and then you'll get a pizza that is inedibly bad!

Ordered 4 large pizzas, opened the corner of boxes just to make sure correct pizzas. Got home and none of the pizzas were actually cooked, the cheese wasn't even fully melted and bases white and doughy. The spicy pizza wasn't spicy and the fries were hardly cooked. Rang Pizza hut they said I should have checked pizzas fully. Didn't think I needed to check to see if a pizza was cooked as its the only thing they make. No one ate the pizza. Definitely won't be going back and a waste of £50+

Discussed toilets disgusting staff rude all standing around when asked for assistance was ignored a large party of 7 people we asked for assistance second time staff turned there back only 5 other small tables in so no need for them to ignore us so walked out in the end this was friday 7th april 2023 at 3.30 wont be returning

Excellent food service and good location with great staff. Castle Gate is our preferred pizza hut. We've been coming here since my boys were little. They are 19 and the twins are 15 now. Always enjoy our visits thank you

Not a pizza fan but the grandkids got their way. Food was of a good quality and delivered hot quickly but forget ordering from the QRcode.too long winded

Overpriced pizza. It looked like it needed a good clean

It's a restaurant, if I wanted to order on my phone at my table I'd be at home. I want to talk to my family not getting lost in a menu on my phone.. really let me down.

It's been a while since we've been to this pizza hut. It was a nice experience, and the food was really nice. Salad bar was well stocked with fresh salad. Would recomend and there's free parking which is a bonus.

Visited on Tuesday lunchtime. The young lady serving us was great. Warned us it was card only before she seated us, which wasn't an issue for me. Asked if I was going to use a certain well known discount code before I bought it up myself. Online order system was a bit pointless as the code wasn't working but she helped out and put it through. Food was good, just your standard pizza hut food. Salad bar was well stocked. No complaints about the food or service at all, but just not a fan of how close together some of the booths and tables are. Would definitely come back though

This restaurant is a nice place to grab a pizza, etc, with friends. Food needs to be a bit more tasty, but it's not too bad.

Food was lovely…ordering well… it was tricky to navigate the menu add extras, checking which would be the best deal, it would be easier if you didn’t have to navigate an app to order from a menu that’s on the table, finding the food you’re looking for can take time! Also give the coffee a miss, tasted like warm milk.

Really nice food and for the buffet the price wasn't bad only thing that let's this place down Is its CARD PAYMENT ONLY what about people that loses ter card and can only use cash while waiting for replacement etc It's not a cashless society so should be able to use card or cash

Generally very good bit food not up to normal standards especially the sides.

Lovely pizza and salad. Service has changed so that it is more like a fast food outlet. You use QR code to order. I didn't mind using the QR code however it does ask for you to tip as part of the payment. I tip for service and at the end of our meal of £44 I left a £5 tip.

Good pizza, but when I visited with my children they had no chips, and no garlic bread, and it was only 5p.m. on a Saturday. Kids were very disappointed, due to the shortages. Ask if they have everything you want, before you take a seat.

Brilliant value for the buffet.