Hel Yen in North West Leicestershire

Good food, fast service, ideal for the times when a Chinese meal is needed to satisfy your Hunger

Amazing food fantastic service excellent value for money

Very tasty Chinese take away. Good portions!

Reduced the size of the chips by HALF and yet still charge the same!! Food was cold and disappointing. Shame as we have always been loyal to Hel Yen but won’t return after this experience.

The food is always good and the staff very friendly

Literally raw chicken balls. I am disgusted with them.

Love this place. Never had a bad takeaway. The pork yuk sung is amazing

The best Chinese by far... Delicious food, generous portions. I will always order from hel yen. Will definitely recommend.

Love the place love the staff been going for years yes sometimes have a few issues here and there but every where does

Pretty decent Chinese takeaway only one in the town. Good value and decent sized portions. They do deliver also and only take cash

Hands down the best Chinese this side of East Midlands. I wish they delivered to ashby de la zouch! King prawn curry, special chow main, hel yen special fried rice, spicy chips. 10/10 Cash only .

We order fairly regularly from here. Food was hot and plentiful as always Tasted fab we really enjoyed it. Delivered on time

I'm not one to write reviews, I had to register with Tripadvisor to write this. Probably the best Chinese I've had in my time. Ordered three times now after discovering through a friend. Food is always fresh, presented well and not overly greasy. I recommend the salted chilli crispy fried chicken strips, prawn toast and egg fried rice also quality from here. Also like to mention the delivery driver as he went to extra efforts to actually locate my property with a weird postcode even when I said I was happy to meet at the same place as my previous order. This Chinese isn't close to me but definitely worth the delivery charge.

Shame there isn’t a 0 star rating. The order was wrong, the food looked and tasted awful. Honestly just go elsewhere for your own sake and don’t waste your money.

Been gooing here for years orginaly as a kid with my family and now with my own partner the food is Lovely food my personal favourite is the salt and pepper chicken or salt and pepper combo.

Always lovely and affordable, staff can sometimes mishear your order so always worth checking what you get but the quality makes up for it.

Everything seems to have gone up (by quite a bit) which is really sad. As I was saying they other day how nice and cheap it was compared to others. Anyway, on arrival the food was barely lukewarm, they’d given me the wrong spring rolls and no prawn crackers (disappointing). Also as we live a five minute drive from the take out, there should be no reason for this. We also had a problem on Mother’s Day, where they’d forgot one of the dishes, and the lady on the phone said, sorry and that a discount or free meal for next time…..which didn’t happen today. They had No recollection of that even happening. We had a lovely meal on Mother’s Day, so I took a chance on a meal today, but sadly will not be going again.

We was just passing through the village on our way back from the airport. Hel Yen was hel ye. Gorgeous fresh cooked food 👍

Been trying to get through to someone on the phone for 40 minutes lol

I haven’t been for years as the last two I had were disgusting, I thought the place must of changed over the years but how wrong was I….. the food was like eating a bowl of wet soggy rice with tinned wet soggy mushroom. Disgusting tasteless… well deserved one rating.

As I haven't had a meal from here for years I thought I would give it a try. Although the delivery took an hour, was very expensive and had to pay by cash, I was impressed. The portions are huge, and tasted delicious, will feed a family of 5 on what I ordered. Will definitely order again

Always very nice quality and not greasy.

Chicken chow mein was very bizarre- a bed of soggy noodles at the bottom with a very sweet black bean like sauce with rubbery pieces of chicken and raw onion on top. Satay sauce was VERY sweet and runny, unlike any I've had before. Even the prawn crackers were bland and tasteless. Wouldn't go back there, very below average meal. Also if you are planning on picking up from this restaurant, make sure you arrive 15 mins late, as your meal won't be ready when they say it will be on the phone.

We ordered three weekends on the trot. Never again. First time we were told 45-50 mins for delivery. After an hour and a half we called. They checked the address they had was correct and called the delivery driver - he was on the wrong street (we are local). Food arrived an hour and 40 mins after it was ordered and was cold.Second time we decided to collect. Got it home and an item was missing. They said we could go back and collect it and could not drop it off despite us having already been out once. We left it as the meal would have been cold. No refund offered for the item we did not get.This weekend we ordered against my better judgement. We collected. Got it home and an item was missing. We called and were told we had not ordered or paid for it. The order had been repeated back to us and I have since checked and not only had we paid for it, we’d also been overcharged by a pound. We were told, after pointing out it had also happened the week before and we had gone without another item we had paid for, that they would drop it off but we’d have to pay. It was a portion of salt and chilli chips which probably cost them about 30 pence....., By the time we would have received it our meal would have been cold .... again. Prawn and cashew nuts was awful (normally good) with squishy prawns, barely any nuts and a thick sauce. So sadly we will not be going back. We have spent over £100 in three weeks but I would rather drive to Melbourne than have such poor service!

Tasty food, reasonable price for Chinese. Big difference to another restaurant in the chain, Golden Dragon in Shardlow, but these guys do the basics for a lot less. Surprised with cash only!

Rude to my pregnant partner. Self control is the only reason I never punched your lights out.

What’s your problem mate ? So rude to me when I collected. Honestly no need!

Terrible service would not recommend! Food is average.

Golden Dragon told me that their ingredients aren’t good quality. Really? Isn't this restaurant owned by the same family? Average meal for delivery, many other options available...

Had some good food from here in the past, ordered some food from their sister restaurant (same owners) the golden dragon shardlow in lockdown to help out a local business.For the same meal golden dragon 26 quid, hell yen 19 ! Questioned the boss as to why - cited greater overheads cos he’s a restaurant ??? Not if he’s shut, with no waiting staff - and if he treats long-standing customers of 30 + yrs like this then his overheads vs takings won’t please the bank.Called hell yen tonight to resume our normal takeaway service and were told the mini ‘Boss’ had told them not to take our order following our complaint about the service as above and the fact that the spicy dish I ordered had no chillies in it !Fellow customers, be warned - if you want to be treated with contempt, these are the places to useNot happy

Best Chinese takeaway there is! Fantastic!

Love this Chinese won't go to any other

always a great meal love it here

2 hrs for a meal to arrive ..then get lied to after ringing up to ask where it is ...food was below avarage .

Ordered a takeaway at the weekend and the whole experience was terrible. To start with, it took the food an hour and a half to arrive when we'd been assured it would be no longer than 45 minutes. On arrival we had a missing dish so had to phone back to get this re-delivered. We finally sat down to eat our meal, which was now barely warm, and the chicken balls we received were pretty much raw - the chicken is clearly processed it was so rubbery. Really disappointed and when I rang back to complain the manager was extremely rude, definitely won't be ordering from the again.

Having ordered a takeaway at 18.34 (just checked my phone). I said I would like to collect. 20 mins the manager replied? Ok no prob I replied. Arriving a little late at 7 0 clock I will admit (I expect to wait 5/10 min) I did not expect to wait till 7.30. Now if the manager was full of apologies we are a little behind, fine but no just carried on in panic, and I mean panic.Customers coming in of the street to order were not warmly received, the exact opposite, eyes rolling, tutting, answering the phone in mid of their order with no excuse me one minute, appalling.The service was shocking. Sorry this is the first time I have ever given a review and have been so angry I have not eaten. To be fair the rest of the family seem to be enjoying the food. Maybe I am just a sad old git. A lot of improvement required on customer service.

Cash only, good fast service, not easy to park , but worth a trip.

Terrible. Expensive, poor hygience, small portion, rude counter service. No choice as it is the only Chinese in the village.

One star chinese lived up to its name

Very tasty as always. Have tried all the local Chinese restaurants but this seems the nicest and best

Took nearly 2 hours to arrive after being told it would take 45 minutes.Rang them after an hour to be told it would arrive in 15 minutes no explanation.Then the driver turned up to say they were busy.Chips were cold and limp,the rice was like dough.Doesnt deserve one star but had no choice,never again order from them.

The food has got a lot better over the last few months but the manager needs to stop kissing his teeth at his customers and learn some manners. Never says thank you and is miserable and ruins the place. If the owners are reading this then this guy is known for his attitude and maybe you would have more customers if he was pleasant. Terrible terrible attitude problem. He’s in the wrong job.

Great service amazing food I'm a truck driver delivered to my truck saved and will use again

This long established Chinese Take away prepares and sells fresh authentic dishes which are consistently good and worth trying. There is now also a delivery service

Love the food nice staff and usually quick delivery good value for your money

On my way home from the pub I found that this was the perfect source of my dinner for this evening. The service was fantastic and my fantastic food and I were delivered home within almost no time at all. Special thank you to Tony for being such a gem.

This local family run Chinese take-away has been operating for many years and provides good quality authentic Chinese take away food which I have never been disappointed with. recommended

Sweet and sour chicken balls are lovely and very filling although very expensive, two poor turtles in a tank barely double their size with no land area for them, very dirty tank. 1 star hygiene rating but the food is delicious.

I have never been disappointed by the standard of food and service and value for money from this family run Chinese take away which now offers a delivery service.

I have used HEL YEN on and off for a number of years and not experienced anything bad like some oft the other reviews I have read. The Ho You Guy Po (chicken balls and Chinese pork) is excellent.

When did crispy chicken strips with Cantonese sauce change to be chicken strips in batter with sweet and sour sauce. Very disappointing

Just had my food delivered by a very nice and polite man and the food is amazing.

The most awful inedible meal I have ever tasted, in 30years of driving lorries and eating from takeaways the length and breadth of the country I have never had to throw away a meal because it was that awful.

A pesar de no ser un entendido en regular la comida china tome espera ocasional de Transexual que he tenido tienen ben yen recién preparado sabroso y agradable y le llamaremos de nuevo en el futuro. Los chefs especial plato Ho Yu Gai Po es particularmente agradable. Ahora hacer un servicio de entrega si fuera necesario.

Eat here all the time, amazing food, great staff! Highly recommend.

absolutely brilliant food and fantastic service

I had a chowmein last night tasted vile and so salty not fit for human consumption. Plus you have to spend 30 pounds to get free prawn crackers. Other restraints on the area are better and provide Free prawn crackers

The food was horrible, everything was supposed to be in somw kind of sauce, but it was in soup, literally soup and the taste was unforgettable, was awful. I have paid 25£ and it was a disappointment, I shouldn't had buy anything. Without mentioning that the waiter was watching tv and I tried for 5 minutes to talk with him but he wouldn't listen to me until I almost scream.

Soy residente del castillo de Donington y solía esperamos un fin de China. Pero por los últimos 6 meses o así que la comida ha sido terrible. He sido paciente y atrapado con ellos esperando que cambie, pero la triste realidad es que no tiene! La clasificación de 2 estrellas es generoso en mis ojos. La comida que pedimos estaba tan salados me sentía apenado por el metal bin I a! ! ! ! Steer bien claro! ! ! ! !

Food was tasty! However, the delivery (which should have taken "20 to 30 mins") was over a hour. When calling the arrogant young guy at the counter, he said; "yeah, it's on its way" no apology or explanation... Typical Helyen!

He usado este Chino en numerosas ocasiones. La comida china no es el más sabroso que he probado jamás. He tenido en mi cena de limaduras metálicas desde el año pasado este restaurante. Recientemente probé esta semana completamente, Ahora usamos un chino en long eaton mucho mejor.

Pedimos un un cena para 4. La entrega fue rápido y a un precio razonable. Comida deliciosa y tal como se describe en el folleto.

Pensé que habría un cambio de mi habitual en la pena y Keg este lugar otra vez. Lamento más grande de mi vida. El hombre sirve me estaba más interesado en ver la televisión que ayudarme con mi pedido. Todos nos sentimos muy estresante. dijo...

Un escrito una mala crítica hace un año o así para esta llevar pero queríamos un chino de un lunes y mis buenos chino regulares en Kegworth no está abierto los lunes. Así que pensé que cada uno merece segunda oportunidad y quizás sea mejorado...

Dispuestos a tomar su pedido y el dinero, entonces te lo peor china jamás. Es una pena realmente. No puedo ver que se prolonga en el pueblo.

I was provided with a menu when I checked in to the Holiday Inn express at East Midlands Airport. My order was placed on the telephone and less than 30 minutes later a delightful and HOT food delivery arrived at the door. Very tasty and most efficient. Thank you

Having moved into the village 4 weeks ago (and we love love love a good Chinese on a Friday or Saturday night!) We though we had to give our view about this place... as we have done about the other restaurants and bars we have visited so far! (all have been excellent may we add!!We went here in our first week of living here... and then gave it a second chance last week! - we will not be giving it a 3rd time lucky!The customer service (and to be fair you don't expect much in a take away!) is totally non-existent... the guy who works "on the counter" is not interested in customers at all, he is more bothered about watching the TV than dealing with customers... he wants to get your order and money in as quick as possible even if there is no que.The food is very poor quality and cold. In fact it is about as cold as the person who works on the counter. I am not sure if he is the owner but if he is he needs to go back to manners school and also learn where to get better ingredients from and to show his chefs what to do with them!I don't want to be too scathing but people this place is not great and the only reason why people clearly go there is because there is no other (to our knowledge) Chinese Take-Away in the village... if another one opened this place would be stuffed!Needless to say we still have our Chinese but we order it in from Kegworth...You will see from all other reviews that we have made from our travels around the world that we don't say somewhere is terrible lightly... in fact this is the first time!

This place been slipping last few times we have tried but tonight is a new low !Mixed starters cold one served in a strange tray .. Chicken curry like water tasteless , chow main dried out , prawn crackers soggy and chefs special cold gung po bland !! I can't give one one as delivery did turn up and in full this time but got to have change in kitchen as shocking ..

This little take-away on Market Street Castle Donington has been serving good authentic Chinese food for many years and continues to do the same now. Some of the chefs recommendations are particularly good especially the Ho Yu Guy Po. They now have a take away service which I have not yet tried but the food is very good and good value too. Highly recommended.

I gave it one last chance because I was hungry...absolutely disgusting, a mixed starter of indescribable s**t served in a pyrofoam tray so you couldn't keep on a platewarmer...checking out food standards agency site this place has a score of 1, THAT IS 1 OUT OF 5! Last chance, parish council on your case boys

Staying out of town and needed a nice chinese. Was given this menu and was not let down. The food was lovely tasted amazing. Fast delivery and cheap too. If im ever back near here again will for sure be visiting again . Well Done!!!!

Food is moderately ok.But the owner is absolutely awful! He's extremely rude and rushes you to make an order. And does not like questions to be asked. I asked for crispy beef in Cantonese sauce but got given sweet chilli beef strips. I returned the meal and was told o ordered incorrectly and next time order properly. He then made me pay the difference in price although I already paid for beef in Cantonese sauce.

Meal for two with added Prawn Toast, less than £20.00, cannot go wrong with this great little Chinese takeaway.

Ordered a meal for 1,on arriving home,a minute walk,the pork balls were stone cold,the meal was replaced but the pork balls were vastly overcooked,Hel Yen has a very poor reputation in the village,probably the worse place to eat here,but,until today,its been passable -just,if you can get a meal elsewhere do so....

Whilst the ingredients that are in the dishes are ok the overall finished product is probably one of the worst Chinese takeaway I have had and they do not seem to haver a selection of modern dishes such as Crispy Beef or Yuk Sung etc

This used tobe be a very popular and good Chinese but sadly it's got worse over the year I would avoid it most of us locals use the one in Kegworth now

Service is fairly quick and they will deliver up to around 10 at night but the menu really needs updating now its been the same for ages - time to move with the times!

We've had food from here on a number of occasions and never had a really bad one, also we've never had a really good one, this is the only Chinese in Donington so choice is obviously limited.

I have been using this Chinese for years and the only one I would recommend , I love the food and rate them 5 star! In fact I rang them once when they we're closed and the got me a Chinese from there other branch and brought it me personally how can people say that's bad service! Don't listen to bad reviews we have been using this Chinese for over 10 years! I recommend lemon chicken!!! :-) keep up good work guys!!! Holly x

You hope someone, somewhere, would take note, this is a subsidiary of The Golden Dragon at Shardlow (which is quite good), all the locals know this and it is dragging the whole reputation down....someone do something?

Travelling home on the M1, thought we would call in for a late night supper and phoned an order through for 2 Beef Curries with Boiled Rice. I arrived to pick it up at 11.50pm. The guy behind the counter said ''Sorry, no boiled rice, only chips''. I said ok I would take that. He then said we have fried rice, so I said I would take that instead of chips. Finally, he said sorry, we have run out of curry. We use this takeaway on a regular basis and usually get good service. The bottom line on this occasion was, it was late and they wanted to getaway, hence the series of excuses. Begs the question why did they take the telephone order in the first place. The end result is, they have just lost 2 regular customers.

Overpriced, bland, poor quality food, served without a smile. Like all but one of the reviews I have to agree this food is terrible. Tried it once and never would again. I can only think that the one review that is not graded terrible (5stars ?? it stands out like a sore thumb) was either somewhere else or works there.

This is a clean tidy unpretentious little local take away which serves good quality authentic Chinese Food

I agree with reviews. I ordered 2 foo yungs. Tasted of soot, normally caused by badly maintained gas burners causing yellow flames giving off monoxide and soot. The worste Chinese food I tried to eat. Contacted owner, no regret or apology. I will never eat from here again.

I am sorry to say but I agree with the other comments here, especially with regards to the customer service from one member of staff.. I used to tolerate his rudeness, thinking that maybe I was being too sensitive - now I am glad to read that it is not just myself. The food is OK, nothing to recommend and to be honest I would rather cook at home or go elsewhere!!

I moved to Donington and was pleased there was a takeaway a few doors down. It didn't take long before I boycotted this awful place altogether.The food is OK (if you're hungry and can't be bothered to cook) and I went once a week on average. Before long I became sick of being treated like dirt. The guy behind the counter sniffs and snorts, watches TV while being completely uninterested in the fact you're keeping him in business, doesn't say please or thank you and is basically rude and arrogant. I've seen people complain before and I finally told him I'd never come back. Avoid this place unless you like an average chinese, high prices and being treated like a nobody.

Unfortunately I can only agree with previous review, I have over the years almost 'had too' collect a take-away from here purely because there was no other Chinese choice, I was hungry and I can't eat Indian every time I want a take-away, I know they are associated with another Chinese restaurant not so far away which is far better, or has been...must try harder.