Heavenly Desserts in Charnwood

Very lovely driver and very delicious dessert x

The drive spoke to me very rudely

amazing service, amazing food, have used a couple of times now and we've always had positive experiences

Me and my wife dined in on 11th March 2025 at around 6.15pm to celebrate are wedding anniversary. The host and person serving are food Safiya was awfully off putting, when we stepped in was not welcomed just asked us are you picking up food, we said we want to dine in she just replies take a seat then, then just puts the menu on the table without saying anything. Looks like this place was under staffed as she was, making the food, taking orders over the phone and uber eats etc, when the food came out was cold and tiny portions. We have dined in the past and has been outstanding and dined in other Heavenly dessert branches which have been very good. Would not recommend better of going to leicester, The Little Dessert Shop, or Heavenly Dessert branch which is much better. After writing this review I got a email from Heavenly desserts to say they would arrange a day and time to discuss this complaint, nothing happened been more then a month, stick with The Little Dessert Shop or Chocoberry, treat the customer with respect.

Have us banana ice cream for some reason. Bogof didn’t come. They always get orders wrong.

The vegan brownie with custard is amazing!

Safiya is very friendly, and she provided fabulous customer service. Highly recommended Heavenly Desserts🥰

Safiya is definitely a perfect staff. She helped us with passionate and let us know about the promotions cuz it’s a better choice for us. Absolutely wonderful and will love to visit here again 😍

The place is great However the service is very poor, rude staff that are reluctant to serve you as a customer. Pretty sad as this visit was a treat for my daughter.

food was great, but took an hour to turn up

Whilst I do like the desserts here if you’re hoping to get a decent sized portion for the extortionate amount of money they charge you for their desserts please look elsewhere. The general manager or lady we spoke to on the front desk wasn’t apologetic at all and continued to stand her ground stubbornly claiming that the sizes are pre-cut and therefore there’s no way we have we had been screwed over but the proof is in the portion. We’ve ordered from here before and it’s never been this measly.

Great place for brunch any time of the day. Sofia was really friendly with great service. Already planning on going back!

Lovely setting welcome service ice creams

Absolutely delicious. Good relaxed atmosphere

A really warm welcome from Sophia in Loughborough Service was excellent and I’d say our waffles were amazing as you can see there was nothing left 😃 Definitely recommend

Food and service is amazing, very friendly lady working, but we believe there needs to be more people working, as it was quite busy.

Great vibes, friendly service, and perfect for a treat any time of day.

Nice food and relaxing environment

Nicely decorated place. I ordered the Caramel Monkey Bread and it was the most underwhelming experience I had. I thought it was going to be a special dish as it was flagged "signature". I still cant grasp they charge almost 10 pounds for a piece of bread dusted with cinnamon and a of scoop of ice cream.

We were thinking about leaving, stuff is super unfriendly in dirty uniform. Desers are oveprised, looks the same like from tesco. We gor even dirty napkins served. Table were sticky with same perv. sweet as well.

Amazing, professional and extremely helpful and unforgettable service by Olivia. She was wonderful!!

Didn’t read the order notes, the food sent is inedible as a result. Not ordering from here again!

Great food Bit pricey, but worth it

Lovely good, lovely staff 😍 great experience

Really disappointed with waffle . Was very dry with hardly any sauce on it .

Courtney who helped my friend and me just before closing time was extremely pleasant and helpful. She definitely deserves a raise !

Devoured in 5minutes! Always our go-to for dessert! Staff, service and food fabulous as always! 10/10!

i recieved my order and was missing both drinks!! i then went to the driver and asked and he couldnt collect them, i rang the company and they said they had my drinks but cant give me them, now hoping i can actually get a refund.

Heavenly Desserts Loughborough truly lives up to its name! From the moment you walk in, the elegant ambiance and inviting aroma set the stage for an indulgent experience. The dessert selection is outstanding, featuring beautifully presented treats that taste just as incredible as they look. A special shoutout to Liann, who made our visit even more enjoyable. She was incredibly welcoming, attentive, and made sure everything was perfect. Her friendly service and attention to detail added a personal touch that made the experience even better. The waffles were perfectly crisp on the outside and fluffy inside, paired with rich gelato and decadent toppings. The cakes and cheesecakes were melt-in-your-mouth delicious, and their signature drinks complemented the sweetness flawlessly. Whether you’re a chocolate lover or prefer fruity delights, there’s something for everyone. With top-notch service from staff like Liann, I highly recommend Heavenly Desserts Loughborough for anyone looking to indulge!

Great mood, kind staff, great quality food, really liked tiramisu milkshake !

Saf and maisie were a great help

Lovely and pleasant experience here! Food was lovely and fresh !

Absolute unreal experience with my friend s1 lady at the counter was unbelievable

Came here after the escape room opposite. Made a fantastic space to decamp and talk. Food amazing 😍

Efficient service and helpful staff

Definitely one of my fav brunch places here in Loughborough

Excellent customer service, had a lovely time and enjoyed the food - the Royale waffle was sensational

driver was an hour late food was cold or melted and he just acted like nothing was wrong and offered no apology or explanation

Friendly staff, thankyou so much

Food was nice and the staff were lovely 😊

The brunch was really nice, more filling than I expected too which is always a bonus!

A great treat for lunch. We all enjoyed our food. Service was quick and friendly. Looking forward to our next visit.

Lots of options, very tasty desserts

It was an extremely lovely experience, the royale was amazing and the customer service was 10/10.

Great service, shared the royal was incredible would definitely recommend. Definitely coming back, service lovely too

Very good food, very good service, would definitely come back again

Lovely relaxed lunch date eating waffles and chocolate, what's not to like! Highly recommend the "Royale" 👍

Enjoyed the experience with friends for pancake day.

Great place to go for pancake day! Great service and great food :)

Very nice service and waitress. Lovely atmosphere.

The server was lovely, truly enjoyed the experience and food

Always delicious and it smells amazing!

Lovely food and lovely service. Will definitely be coming back!

Amazing service from lovely blonde women the food was to die for and would highly recommend

Amazing experience lovely service food was great. Would definitely recommend to others

So nice and tranquil and the food is great

Brilliant food, lovely service and great value for money!!!

Good range of tapas style deserts as well as some good non-sweet brunch options

Food arrived quickly and was delicious. Service was very good, kind workers. Lots of options for breakfast or brunch. Overall lovely and clean atmosphere to enjoy a meal.

Beautiful dessert shop interior, greeted on arrival and shown a table. Quick and friendly service. Beautiful food. Parking available at the Would definitely recommend.

Came in with my daughter's for brunch. Seated promptly and taken order within 5 minutes. Daughter's went for double chocolate cookie dough and strawberry and chocolate waffles. They both demolished them so it must have been good! Portions really good size too. I went for the bacon and harissa flatbread, again the portion was really good for the price and very flavoursome. Will definitely be returning.

Came in for brunch with my friends. The veggie breakfast and vegan cookies dough brownie was delicious, food came out quickly even though Leanne was working on her own. Leanne is a lovely lady and very professional. Will definitely be coming back again :)

Had a great experience and my kids loved the choice and want ti come back again next week.

I had an absolutely fantastic time at heavenly Desserts the food was out of this world especially the brunch that I started with. I had a breakfast and it was cooked to perfection. I really enjoyed the hash brown bites and I’m delighted with how it was presented. For dessert I had the Apple crumble tart and it was superb and I absolutely adored it. The service was fantastic and the atmosphere was brilliant. I really like the aesthetic of the place and I was impressed with how quick food came out. Leanne was a fantastic host and very friendly and welcoming . I have no hesitation whatsoever in recommending heavenly Desserts for other people to visit. I thoroughly enjoyed myself.

Amazing!!! Ordered a delivery as a treat for my sister and I. The food came very promptly, delivery driver was an absolute delight, and the food itself was incredible. Beautifully presented, tasty and amazing portions. Lovely little message inside too! Many thanks I will be back :)

whoever wrote on our boxes should get a raise

Beautifully presented. The waffles were really light and fluffy.

To be honest can’t put into words how lovely this was honestly the best food I’ve ever had in my life I don’t think Brian mills could top that.all the best for the future ☃️

Lovely restaurant. Lovely name. This will be my first child’s name. Amen.

this restraunt turns me on. ps if you read this i love you x

Review of Heavenly Desserts Loughborough I recently visited Heavenly Desserts in Loughborough, and unfortunately, my experience was far from satisfactory. Firstly, the online ordering system charged me three times (£90 in total) but failed to place my order. When I raised this issue with the manager, I was met with a dismissive and patronising attitude, as if I should automatically know that my money would be refunded. A more professional and empathetic response would have been appreciated. The customer service overall was poor. The staff taking my order were blunt and unwelcoming, creating an uncomfortable atmosphere. As for the desserts, they were underwhelming. The waffle was dry and barely had any toppings, while the brownie not only lacked sauce or additional toppings but also had an unpleasant taste. On the positive side, the coffee was good, but that alone isn’t enough to justify the visit. Given the poor service, frustrating payment issue, and disappointing desserts, I would struggle to recommend this location. There are certainly better options for both quality desserts and customer experience in Loughborough.

⭐☆☆☆☆ (1/5) This isn’t the first time I’ve had issues with this dessert shop, but after this latest experience, I won’t be ordering again. I called ahead to change the sauce on my waffle, and they assured me it would be done. When my order arrived, the change hadn’t been made. I called again, and they told me the delivery driver had taken the wrong order, so they had to remake it. Even after remaking it, they still didn’t change the sauce. When I called back, they just said there was nothing they could do—no apology, no attempt to fix it, just terrible customer service. This isn’t the first time they’ve messed up. Previously, I found an eyelash in my dessert and left a review about it. The head of Heavenly Desserts asked me to email them privately, which I didn’t, but despite that, they never even bothered to follow up. Clearly, customer care and quality control aren’t priorities for them. I gave them multiple chances, but after repeated issues, I won’t be ordering again.......

It is my treat to myself to eat here. The food is always great. Coffee is a nice medium roast, i like it. The tea, it looks like a posh teabag, but i found a bit week. The staff are lovely. Plus, it is a really nice relaxing and clean establishment. Decor it nice. Toilets are a little walk from the front of the restaurant. If you have mobility issues, be aware of this. Disabled toilet is a good size. I deducted 1⭐️ as I do feel it is a bit over priced. On the whole, I would definitely recommend Heavanly Desserts 🧇🥞🥮☕️

Safiyah was really attentive and lovely. THE food was very delicious and clean atmosphere

I am 8 years old ind I think heavenly desserts is a really good place for a treat I recommend it

Great with the discounts . Otherwise would be too much .

That was amazing, will definitely order again !!!

Don’t order from here, portions are pathetic and cost an arm and a leg, tastes nice for the couple of bites you get

I was written buy one get one free but came with just one.

Great waffles. Great milkshakes. Thanks.

Desserts taste like they are cheap, heated up in microwave and sold for a huge amount of money. Honestly had nicer desserts from Iceland. Ordered two desserts, and two coffees cost nearly 30 pounds, never will ever go there again. Feel ripped off, decided to not complain and instead will not be going there again. Can't believe people were ordering online from them. Staff were very nice. Have emailed them as requested last week so far been ignored.

The lady serving was very very nice, and welcoming. It was a very warm environment and very nicely decorated, food was quickly made :)

wonderful place! very good customer service

Food was really nice but shame on the portion size for the money

Fantastic service from our waitress Courtney! Our order came super fast and the restaurant is lovely. Thank you so much!

Very nice deserts and milkshakes

I went with my friend for dessert. One of the staff her name safiya. She is a brilliant. We are asking many questions about vegetarian she helped us really well.Really helpful make us very comfortable.

Courtney was a brilliant server and very accommodative of my allergies. Would defo recommend

Amazing desserts, lovely restaurant and amazing service from Courtney!

It was amazing and Courtney was very very nice

A lovely birthday treat, great setting and deliciously naughty food.

I usually order the same cake (saffron milk cake) to takeaway, and it's been already the second time where the cream was actually rancid. I don't understand why it keeps happening since it's clear from the moment you smell it that there is something severely wrong with it.

The only reason we ordered from here tonight was the buy 1 get 1 free on the cookie dough you advertise. Not only is that false, i got no straw with the drink either

Great dessert and great service

Great dessert and great service

Lovely evening at heavenly desserts with friends. The service was kind and the food was freshly prepared and delicious.

Lovely evening at heavenly desserts with friends. The service was kind and the food was freshly prepared and delicious.

Came in to celebrate my daughters 14th birthday. Food was delicious. Asked about allergies and staff were super helpful.

Food was as expected, but unfortunately the service leaves a lot to be desired. When we were seated it seemed that only one employee was on shift, she was rushing around to get everything ready, we were the 2nd table in the store. When ordering, we asked for the milkshake deal which was clearly displayed outside, when spending £10 you can order a milkshake for free, we were told that it’s wasn’t on today (even though on the board it clearly states it’s on Sunday-Thursday), we saw the employee going outside to check this herself but even then, the bill wasn’t rectified to reflect the free milkshake. When paying at the till, I notice that 3 employees are actually in the store, casually chatting away in the store room, I ask about the benefits of the app as I have collected some points, I was then told I would need to order on the app to claim them, not sure if this is entirely true or if the lady serving was just reluctant to take the money off the total bill. The food was ok, but the service is a complete let down, the drinks were never brought out and the milkshake clearly advertised to be free by the door wasn’t honoured ( an issue for trading standards). This used to be our favourite desserts place in Loughborough but the standards have clearly slipped since opening!

it tasted good and luckily my friend likes white chocolate however we ordered two waffles one with white chocolate sauce and the other with milk chocolate, both had white chocolate sauce, it still tasted good and was enjoyed however it was not what we ordered.