Based on 3.106 opinions finded in 3 websites
Based on 3.106 opinions finded in 3 websites
Nº 310 in 684 in Walsall
Opinions
Great staff, Happy to look after me and the mrs .
Sasha M'Doka . 2024-12-01
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Fantastic service, nothing was too much trouble. Manpreet made delicious desserts for us all. Immaculate presentation, superb service.
Rosie - . 2024-11-30
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Very delicious and delightful……
Boaz Dilawar . 2024-11-30
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Very good service. Tasty food. Iqram provided professional and customer friendly service.
V Moses . 2024-11-30
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Excellent customer service provided by Ikrem. Keep up the good work. Lovely dessert too.
Rabia Khatun . 2024-11-30
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Great customer service, Specially the paa ji. We were very welcomed and pleased.
Miss Yaqoob . 2024-11-29
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I love coming here it’s nice and warm here especially in the autumn & winter periods. Staff are polite & helpful. I usually have a Ferrero Rocher crepe here is absolutely gorgeous to eat just before my gym session yes I’m a cheeky powerlifter I need my sugar ha ha !!! I would highly recommend this place to eat for brunch as I have had a vegetarian breakfast here too & it looks & taste gourmet too .
Lilly_under_construction Lilly . 2024-11-28
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Very good customer service from Ash. Desserts and mocktails very tasty. 10/10 hospitality. Definatly reccomend
Adil Mahmood . 2024-11-28
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Amazing service from Singh! I can really tell a difference now management has changed ☺️
Aneesa Rafique . 2024-11-26
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I have been to heavenlys today after a long time and really enjoyed my time. I have an allergy and Singh catered to my dietary restrictions perfectly. The new staff and management were definitely needed as the branch has improved so much. Would definitely come back again - thank you again to Singh!
Amrita Virk . 2024-11-26
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Fantastic food amazing service!
Riana C . 2024-11-25
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An absolutely great service from start to finish. Ikram was professional, friendly, and incredibly helpful. Highly recommend!
Pauline S . 2024-11-23
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Great atmosphere inside went in after a meal and the highlight of the visit was the exceptional service provided by Ikram. It was my birthday and he went above and beyond in ensuring we were comfortable and even wished us the best of luck and had a little chat as he was on his way out at the end of his shift. Dessert’s were good but wish they had a bit more variety and different portion sizes
Manjot Singh . 2024-11-23
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Ikram was great and helped us order.
Kamran Khan . 2024-11-23
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Lovely desserts and great service from Ikram. Will definitely be visiting again!
S Gill . 2024-11-22
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Very delicious dessert, great setting and excellent service from Ikram! Would highly recommend!
Sonam Khan . 2024-11-22
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Amazing quality of food, delivered quickly was presented perfectly. The worker who delivered our food was very friendly and wished us a happy feast and night. Very affordable price as well. Would very much recommend to anyone!
macy b . 2024-11-22
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Excellent dessert, wonderful environment. Great service from Ikram!
Rosie Mullineux . 2024-11-22
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Delicious food and excellent customer service from arshdeep ☺️ she was very helpful and attentive
Mannie Kaur . 2024-11-17
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Delicious fudge cake 😋.. Thanks for making birthday more remembrable ❤️
Arshdeep Kaur . 2024-11-17
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Ikram perfect service, lovely customer support interaction, pleasant experience definatley coming again. Please give ikram and shout out.
Yusuf Iqbal . 2024-11-16
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We tried brunch at heavenly's today and it was awesome. Highly recommend the Shakshouka and swiss cheese & mushroom croffle. Great taste and high quality food. We were served by Karam Singh, 5 stars to him for his helpful service, good attitude and cooking delicious food for us. Really enjoyed it.
Sameen Sohail . 2024-11-11
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Pathetic service....i have seen the sales person holding multiple food items at the same time with bare hands....when I asked do you guys not wear gloves? He replied; not the company’s policy.....huh??? Which company supports unhygienic service to handle food,have been to HD Birmingham And Wolverhampton ....never had any experience of this sort......extremely disappointed never ever coming here it would have been better ,had I asked for a refund! Such extortionate amount of money for the filth n unhygienic service...... Wish I could give 0 stars-
fairytales Gems and Jewellery . 2024-11-03
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Best Dessert shop in the WEST MIDLANDS.... CLEAN ENVIRONMENT 10/10 FRIENDLY STAFF 10/10 FOOD 10/10 Reasonable price. They have brunch available as well! CAR PARK AVAILABLE
Shero Bling . 2024-11-03
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I went into heavenlys to order some desserts with the family. However, once I saw that they started serving brunch I just had to try it. The vegetarian breakfast was cooked to perfection and it was delicious. The gentleman ensured that we had a pleasant time and even gifted my niece with a small treat for her birthday. Thank you once again.
Amrah Farook . 2024-10-28
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Great food and customer service
Danielle Robinson . 2024-10-27
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I absolutely love this restaurant. It is unique. It is one of my favourites. I always look forward to visit this place. Whenever we plan for a family day out, I always request, "Can we go to Heavenly Desserts?". The desserts are amazing and the staff are polite, kind and helpful. I think the 'Create Your Own' section is a convenient addition, to the menu. It gives everyone a chance to create a combination, of their own, which comes to their preferences even more. There is a variety of options; there are many desserts to try, there are many condiments, to go with them, as well. The meals they offer are amazing and filling. They try combinations we might see every day, some very different! My particular favourites, are the American Waffles. I also like, that they created a dessert I have never heard of: a croffle. It is very creative. To sum it all up: visit Heavenly Desserts! It is an amazing place to be and eat in!
Raji Anand . 2024-10-26
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All I can say there has been a dramatic change for the positive since the new management have taken over. I haven't visited in 2 years our previous visits have been bitterly disappointing in terms of service and food. Last week we wanted something upmarket for desserts so thought let's try again. From the moment we entered we could feel the positive vibe as we were greeted by a pleasant young gentleman. We were seated immediately. The desserts came in time at all. We ordered a range from cookie dough, waffles, brownies and ice creams. Everything was absolutely delicious. The customer service excellent. It was prayer time and they actually gave us a space to pray and turned off the music as a form of respect. Roll on within a week I've gone back with friends. This time I enquired and found out there is a complete new management hence the 360 turn around. The manager Ash was absolutely excellent. Again the desserts were absolutely delicious. If you have had a bad experience in previous years don't let that put you off with Heavenly desserts Walsall. Do go try them. A 10/10 for me. Lastly the interior, ambience is beautiful.
Z B K . 2024-10-25
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Had the new brunch menu with my sisters today. Loved it so different and made switch perfection. Ash bless him worked so hard to get it all made on time loved it
Uzma Kauser . 2024-10-25
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Its a very good dessert shop. My kids love its American waffle with chocolate nutella and strawberries with ice cream. Its good place.
Uzma Ishrat . 2024-10-21
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This is a redo from my first review which was a negative experience. Thank the lord that this place has turned around for the good. Service and food was terrible last time. But this time it was wonderful staff were really nice and welcoming big shout out to the tall guy with black turban. Really friendly and professional. Service was great food was lovely and well presented my only issue was that my s’mores were not toasted which was such a let down. But we can’t wait to return to try new brunch menu. Please keep it up.
Champayne . 2024-10-16
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What a lovely, modern and clean place to eat . We loved the dessert
Kiren Kumar . 2024-10-14
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Ordered a croffle from the brunch menu for the first time and it was so good. My sister and I loved it. Staff was so polite.
Yo yos Adventure . 2024-10-12
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I would recommend heavenly desserts. Service was great. Karim singh was a excellent host. He delivered excellent service despite been all on his own.
Harjit kaur Garcha (Harj) . 2024-10-08
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2nd time visiting today, poor Karim was all on his own yet managed to deliver outstanding service and delicious food once again. Always a pleasure to visit - try the french toast its absolutely amazing! Thanks again Karim - hope you have more luck with staff next time! <3
annabel griffiths . 2024-10-08
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Disappointed. Portion size seems to get smaller and prices higher. May need a magnifier next time if portion sizes continue this way. 2 stars as the manager tried to explain everything comes premade and was apologetic.
Khizar Mahmood . 2024-10-05
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Ikram was an excellent server, amazing attitude, very friendly. Regularly checked up on us and tended to any requests quickly. Great at his job.
MAS . 2024-10-04
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Great customer services. Very accommodating.
Sharna Khatun . 2024-09-29
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Myself and my partner really enjoyed the chocolate chip cookie dough which was cooked to perfection and the cheesecake lolly. Both deserts were absolutely delicious. The place was super clean and the customer service was excellent. We cannot wait to come again.
Upinder Digmotara . 2024-09-21
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We order online a waffle and a milkshake. The waffle was all cold and ice cream was melted same milkshake. It is loooking nice, but it could be at least warm.
Gražina Dūdonytė . 2024-09-20
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Great advice and very nice waffles. Thank you, manpreet.
fahad khan . 2024-09-18
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This lovely young lady Arshdeep served us she was ever so helpful with the desserts I wanted as I had a severe allergy to nuts she helped me out and made sure my dessert was not cross contaminated.
Anisha Iqbal . 2024-09-14
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We always have a good experience whenever we come here for dessert. Service and desserts are always to a high standard. Special shoutout to Ikram for his hospitality, very sweet and attentive
Sadiyah Rahman . 2024-09-14
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Fantastic service from greeting us to our table and taking our order. Very polite staff and rate it 10/10 for the desserts.
Gurminder Panesar . 2024-09-13
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Very lovely restaurant. Mini was lovely and very attentive. Interior and vibe is excellent. Highly recommend. So accommodating to my vegan daughter too!
saiqa majid . 2024-09-11
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I didn’t revive my food and asked for a refund a still haven’t received it
Raihan . 2024-09-11
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Very and very good service , always best service, lovely staff . Karam and mini where amazing We had milkshakes that where yummm And coconut ice cream 👌 Thanks to you
Belhar Singh . 2024-09-09
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Service top class from Ikram the legend made the experience great 👍🏽
Haz Sn . 2024-09-09
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Vanilla is my daughter's favorite Ice Cream 👍 I love their service, staff is super cool and cooperative. I visit heavenly Dessert seven days a week 😍
Muhammad Imran . 2024-09-09
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Sent the wrong things, didn’t want brownie with all chocolate sauce on it I wanted the brownie bits, asked for the custard to be sent warm but was freezing £20 for 2 things is overpriced, delivery driver also came to wrong address - came a street away. Managed to find it after I walked out to him in the pouring rain. Worst shop for desserts.
Maariya . 2024-09-08
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Good customer servics by Ikram.
Noreen Begum . 2024-09-07
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Love this place! So nice to be able to go somewhere in the evening with a friend and just have coffee and cake instead of having to meet in a pub. Desserts are amazing. Have tried a few things but am now converted to milk cake! And also love the latte. Staff are so friendly and helpful. Took my partner for the first time on Tuesday and we have been twice this week! He loves it too. Think I've become a regular ❤️
Ruth Skillern . 2024-09-06
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We came from Manchester, I have to say I was well impressed with the food, the service and were friendly. Family enjoyed it and will come again. Staff keep up the good service and maneger very polite and friendly. Staff always Cleaning and keeping it spotless.
asma hasan . 2024-09-03
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very very very good 👍🏿👍🏿👍🏿👍🏿 very beautiful very elegant just looking like a wow
Sara Hussain . 2024-09-02
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Superb service every time! Desserts are consistently tasty… great family atmosphere.. clean and tidy.
Yusuf Loa . 2024-09-01
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Desserts were delicious 😋 and the service was amazing xx Staff is very kind, helpful and respectful 🩷 Very sweet food but it’s desserts so what else would u expect 💁♀️
Paula Linka . 2024-09-01
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Fantastic desserts. Arshdeep gave amazing customer service throughout ! Credit to the team
Eboni Millie . 2024-09-01
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Lovely visit today, customer service was amazing by Arshdeep! Really polite and couldn’t do enough for us, desserts were amazing!
jodie cater . 2024-09-01
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Great place- the staff specially Ikram and Manpreet were fantastic and very attentive
Akshay Sethi . 2024-09-01
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Was warmly welcomed by Ash who gave a top service and recommended very nice items on the menu which we tried and absolutely loved. Can’t recommend this branch enough especially the service from Ash from start to finish.
Hassan . 2024-09-01
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This place is lush!! Desserts are amazing, staff are so polite and respectful.
Raj Kaur . 2024-09-01
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Love the milkshakes from here Service is always 10/10 Best dessert place going Would recommend to everyone
faizan qadoos . 2024-08-31
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Great food and even better service Would definitely recommend
George .Ensor . 2024-08-31
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Ikram was a great server :) Good food and fantastic service!
Vinay Saini . 2024-08-31
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Ash always nice and smiling great customer service. The deserts are very heavenly. Thank you so much for keeping the standard always high
Queen Tima MlleDiaby . 2024-08-31
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Arshdeep is very nice very helpful to choose best desert. All the staff is excellent I love back to this place , thank you very much guys
Monika Klimczuk . 2024-08-31
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Great place to bring your family, really fast service 👏 arshdeep was AMAZING!! 5 star 🌟 from today 100% will be back!
Kemoy Saunders . 2024-08-31
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Me and my lovely girlfriend Stacey came here after stuffing our faces with an Indian mixed grill in champys nextdoor which was also nice. The food was amazing and the service we received at heavenly desserts was impeccable from a charming young lady named Arshdeep, I will definitely be returning for some more goodies x
Jak Parkes . 2024-08-31
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Lovely and so delicious nice place for family ⭐️⭐️⭐️⭐️⭐️
mohan bhavish . 2024-08-31
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Arshdeep served us and was very friendly. Food was nice
saeed ahmed . 2024-08-30
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Lovely food & very friendly staff. Highly recommend!!!
Humaira Ahmed . 2024-08-30
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Lovely service and food, our waiter Umar provided great service and was very attentive. Thank you!!
alisha yasmina . 2024-08-30
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This place is the best! Loads of choice and worth a visit. The staff are so friendly and welcoming and the desserts come with plenty of ingredients and well presented. I had a smoothie too which was fresh and tasty!
Stuart . 2024-08-28
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Good desserts. Enjoyed my time. Staff are excellent. Will come again. Thanks to karam.
Yonis . 2024-08-27
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Great great place, my favourite! Lovely food only but the inside is slightly cold, love it here though!!
Isabella Coleman . 2024-08-25
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Very good service Arshdeep free atmosphere lovely food
Kartik Bhatt . 2024-08-21
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What a fabulous desert shop, the staff were very attentive and polite. Arshdeep was lovely. Restaurant was clean, plenty of booths and seating available.
Rickie . 2024-08-20
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The food was very good and delicious yummy 😋
Waleed Asif . 2024-08-19
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Lovely ambience, amazing desserts ❤️
jaspreet sandhu . 2024-08-17
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Good customer service, and friendly staff. Our go to place for desserts.
MrChooch84 . 2024-08-17
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Excellent services from Aish, very nice and respectful lady 👍
Ps Vincent & Richard . 2024-08-12
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Mini has very good customer service. Very lovely and friendly. Will definitely come back!
Suzanne 26 . 2024-08-09
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Wonderful food definitely recommend
louise guest . 2024-08-06
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Fab atmosphere but not paying to eat that! 6 of us ordered and all 5 arrived except 1… they acknowledged it was missing and yet still failed to bring it to the table! Blamed the waitress and her handwriting yet all other orders were fine! Took for everyone to finish their dessert for them to say they’ll bring it over in 1 minute!!! Ridiculous to say the least!
Susan Paul . 2024-08-01
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Absolutely fantastic great friendly staff qick
David Lewis . 2024-07-26
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Food is great, can’t complaint at all, it’s not overly sweet, great variety, I came because I saw a picture of Kanafeh, but I was told that they don’t sell that 🤷🏻♂️, the ambience is great and modern, toilets are clean and maintained which is great 👏 the only downside is the prices I found them a bit pricey for Birmingham, but overall experience is great.
Jose Torres . 2024-07-22
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Tried their caramel monkey bread on friends recommendation, it was decent and good taste.
Anwar Ibrahim . 2024-07-21
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This is one of the best dessert places I’ve tries
Khalil Bashir . 2024-07-17
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Stunning food and presentation❤️
Ewelina Rybczak . 2024-07-12
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Recently visited this place to indulge some desserts after the meal. Heard good things about it and was not disappointed. We tried their baklava with ice cream and kesar pista flavoured cheese cake and it was delish. Was not sure what’s the best selling there but will try something else next time.
Nimisha Patel . 2024-07-10
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Had a lovely experience, was served by Ash and his customer service was impeccable!!! Food was tasty as always and the ambiance was a perfect touch to an amazing experience!!
iajah campbell . 2024-07-07
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Rubbish service asked for tap water from a few of the staff then had to go up and ask again and was given warm water.
Shazia Iqbal . 2024-07-07
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Nice food and is very clean dont feel dirty
Kia Breeze . 2024-07-05
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We had the San Sebastian cheesecake which was a very small portion and the sauce was minimal. Asda do better cheesecakes. The maple chai was way way too sweet. undrinkable. When we mentioned this to the waitress and waiter they just apologised! Didn't offer to remake it, and didnt take it off the bill!
nadira chowdhury . 2024-06-30
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Really enjoyed our visit for a birthday celebration. Deserts were amazing, service was excellent. Only slight complaint was the music was a bit too loud. Helpful with free parking right outside.
Alan Noake . 2024-06-25
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Came here to try a crepe dessert. If you like pancakes, you’ll look crepes! Manpreet served me and was very friendly. I told her to make the dessert very chocolatey and that’s exactly what she did! Excellent customer service and I will definitely be back. This place looks very elegant from the inside and there is free parking (the car park might get full quickly at the weekends).
Aman . 2024-06-23
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I ordered pistacho wafle its amazing wafle i had not eat in my life so visit there and order pistacho waffles thanks .. and thanks ash for recommended this waffle 🥰
yuvraj aulakh . 2024-06-20
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Lovely food !! Staff really friendly. Will be back xx
Lucy Hayward . 2024-06-18
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terrible service, waiter was incredibly rude and his attention seemed elsewhere constantly. i ordered and was charged for 3 takeaway desserts only to receive part of it after waiting over half an hour. when i try to call to tell them they won’t answer the phone. will not be ordering here again
Sharifah Mohamed . 2024-06-17
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I've tried many milk cakes, but Heavenly Desserts Walsall consistently serves up the best. I order the vanilla milk cake with rose and pistachio. Also their Ferrero milkshake is absolutely delicious.
J . 2024-06-15
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My wife and I are not regulars of the Ocean Fish Bar, but following a pleasant experience on an autumnal Saturday evening we might now be. I was undecided regarding what I wanted and had to phone my wife to check her specific preferences from the impressive menu selection too! On this visit I was served by Alice who was extremely patient and very helpful in assisting me with my culinary choices. Thank you Alice.
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came here first time we sat in a booth and had to squeeze in to sit down and had booster seats to sit next to us on the seat..had a look at the menu some things are pricey for what they are ..I had a English breakfast was nice but fish fingers didn't like they didn't taste nice ..the karak chai wasn't made right..nice place to have a catch up but pricey for what u get
990 Opinions
My experience at this hotel was deeply disappointing for two main reasons: Heating issues The heating in the room, controlled via the air conditioning system, did not work. I set it multiple times before going to bed, with the display showing it was set to 24 degrees, and I could hear the unit running. However, I woke up in the middle of the night to find the room cold. I tried adjusting it again, but it made no difference. In the morning, I reported this issue to reception and was informed that if I wanted the heating to work, I needed to request it at the front desk so they could activate it via administration. Seriously? Every guest has to call or visit reception just to turn on the heating? This is incredibly inconvenient and unacceptable. Humiliating treatment during meals Although I stayed for only one night, I was twice treated as a second-class guest during meals: During dinner, the waiter asked me where I’d like to sit. I pointed to a spot, sat down, and waited. After 15 minutes, I had to call the waiter because he seemed to wander aimlessly with the soup. When I finally received it, the portion was tiny—just a small bowl with barely any soup. After finishing, another waitress approached me and asked me to move to a different table—a single chair in a passageway where people were constantly walking by. This was uncomfortable and humiliating, and other guests noticed. Some later told me they felt sorry for me and thought it was incredibly rude of the staff. The next morning at breakfast, a similar situation occurred. Midway through my meal, yet another waitress came and asked me to move to a different table. This time, I didn’t respond but was once again made to feel unwelcome. I later discussed these incidents with reception, and while I did receive an apology, the experience left me feeling deeply humiliated. Overall, my stay at this hotel was marred by poor service and a complete lack of respect for guests. I cannot recommend it.