Haven House Inn in Christchurch

Visited Haven Cafe last Wednesday & what a disappointment…………………………Had arranged to meet other family members for crabbing at Mudeford. Thought would be authentic to have lunch that was likely sourced locally so went to the cafe. In total we were a party of 5 adults & 2 children. The large order included one child’s portion of fish chips (£8.95) and a fair portion was served but when the small adult scampi & chips (£11) arrived we couldn’t believe it, I so regret now not taking a photograph. Four pieces of scampi peas & less chips than on the child’s portion. We queried it with a member of staff who really wasn’t bothered and confirmed it was the correct size for the order. How the price can be justified I really don’t know. I spoke to a group of staff who throughout our time in the cafe had stood chatting at the till area, they appeared totally disinterested especially at my complaint. Asking to speak to someone about it, a different member of staff came to the table & was adamant that my portion size was a small adult portion of the 2 sizes - small/large on offer. Saying the adult would have had more chips. No way was there more chips, my portion was in general smaller than the child’s. How I wish I had taken that photo. I don’t know the position or seniority of the person who came to speak to me, there was no introduction. Just insistence that I’d been served the correct portion size. No apology or valid reason was offered for my disappointment. I regret now not ordering a child’s fish & chips I would definitely at least have felt I’d had a meal. I have to say two in our group had mussels which were amazing & thoroughly enjoyed. Unfortunately the whole experience was ruined by my “small”meal, eaten almost immediately before others’ meals had arrived. The others feeling guilty starting their’s as I had finished and not at all fulfilled. Our combined family group spent £100 in the cafe that lunchtime. Never again!!

Had the best fish and chips we've ever had yesterday.the fish was white as snow and the vatter was light and crispy.the chips were light crispy and fluffy.Steve and his staff are always very accommodating and even found us some onion rings that weren't on the menu.The atmosphere us always friendly and the views and position are outstanding..Thanks Steve and staff for making my birthday lunch so enjoyable.Pam and Mike

Arrived to the pub after a family tragedy and the staff especially chris cheered me up and made me at home , give them them a payrise good staff should be compensated

Really lovely place to go ,one of the very few pubs that don't allow children which is nice if you want a child free evening, food is cooked really well, and a good portion ,very clean and the staff friendly, and waiting time excellent definitely would recommend a visit

Very impressed with hygiene behind the counter on my visit. Reasonably priced. We had cheese and relish sandwiches with chips and my husband had Cumberland sausage bap. The fish and chips looked good too. Friendly staff well worth a visit.

I called in the cafe after a long walk and saw that crab sandwiches were available. Being next to the sea I was expecting some really good fresh crab. I know that they were in a box, but for £7.50 just for 2 slices of bread I expected something of good quality. What I got was a very thin spreading of something that was no better than standard supermarket crab paste and a bit of lettuce on dry sliced bread. I was so disappointed that I hd wasted my money on this when I could have gone to eat somewhere else in the area where I could have enjoyed some good quality local seafood.

Lovely lunch,very friendly staff,thank you

A lovely meal and good service from Chris the bartender.

A Disappointing Experience at Haven Café: Rigid Rules Over Common Courtesy Recently visited Haven Café, and despite its name, it was anything but a "haven." My experience was marred by poor customer service and an inflexible adherence to policies that prioritize rules over customer comfort and basic decency. We arrived about10 minutes before opening time (9.30am Friday) on a cold, windy, and rainy morning, hoping to escape the miserable weather. We kindly asked if we could come inside, explaining that we were happy to wait quietly until the official opening time before placing any orders. To our surprise, the staff refused, insisting we stand outside in the cold. What made this situation even more frustrating was that they weren’t getting ready for the day—they were standing behind the counter, chatting. It wasn’t as if they were rushing to prepare the café for customers; they were simply ignoring the uncomfortable situation unfolding outside their door. A little flexibility or compassion for cold, paying customers is not too much to ask. It’s hard to comprehend how a café can be so rigid that they would let potential customers stand in the rain rather than offer them a bit of warmth and respite from the rain. The entire experience certainly made me question Haven Café's approach to customer service. (Note: We ultimatley disregarded the refusal to let us sit inside prior to opening. We went in and sat quielty as one of the party had recently recovered from sinusitus and we didnt need a relaps from the biting wind. Needless to say we were then served by very sulky and dismissive staff for the time we were there. The young man being the worst, calling me a vulgar derogetary term most unbecoming! ) We expected a welcoming atmosphere, but instead, we were met with indifference and a lack of basic hospitality. It’s a shame because a little kindness goes a long way, especially in the service industry. Sadly, Haven Café seems to have forgotten that. Steve... please have a word - as a long time manager of pub and cafe I think you understand the hospitatliy industry. The food was great - good size portion for the price. Coffee was nice. Cafe was clean and has a great view.

Lovely place for a drink and a meal.

Had lunch for two. Good food at a reasonable price. I had the fish and chips which was delicious. The terrace at the back is a lovely sheltered spot with good views. When it is busy the staff do tell you the waiting time for food.

Ordered a crab sandwich and salad. The worst I have ever had, just like a popular brand of paste. Salad was pathetic. Quarter of a tomato, one slice of cucumber and a piece of lettuce. If visiting don’t bother eating, have a drink only. Hospitality rip off.

Lovely location, serving great good at reasonable prices

The cafe section was crowded. We waited for our sandwich for over 25 minutes and the staff offered no explanation why it took long. Very poor level of service and food was not worth the money. Such a lovely location so the cafe is definitely a wasted opportunity.

It took us more than 25 minutes to get our toast bread and the staff didn’t tell us a word whilst we waited standing near the counter. In the end we decided to cancel our order and leave. Just as we were leaving our order came through but the staff nevertheless returned our money, so that’s something.

Had lunch here at the inn and couldn’t find fault. We visited sat 7th where my wife had the fish and chips with peas , she’s quite fussy on her pub food, but on this occasion she was very pleased. I had the ploughman’s lunch and was very happy to see a good chunk of coastal cheddar and a good chunk of blue vinney as well as three good slices of Wiltshire ham, absolutely delicious. The staff were very attentive to my drink and the whole experience was very enjoyable.

Very palatable pint of Flacks beer enjoyed by 5 of us with the other enjoying a Moretti. Popular pub for people who have enjoyed a ferry trip from the quay to the spit.

Popped in for a drink and sandwich, staff were very friendly and helpful and lunch was very nice. Would highly recommend.

Cosy place inside, mix of tourists and locals. Food OK, Suggest they add some spice to curries, or change it to "stew" on the menu.

I honestly don’t recognise the pub I visited from some of the reviews. On a dreadful wet weekend we enjoyed a couple of lunchtimes sheltering from the rain and enjoying good beer and hearty bar food. Incredibly warm welcome when we sampled each of the real ales on offer. First lunch I had a crab sandwich with chips, my only gripe there was no white meat, and the second a very filling steak and onion baguette. If we lived in the area it would be our local, a cut above other pubs in Christchurch and the surrounding area. It is small with limited seating so I can understand why children are not allowed in, but there is the cafe next door. Great to see well behaved canines.

From the moment we entered we were greeted by friendly staff. The atmosphere was relaxed and the food was excellent. By the time we left we felt like it was our local pub. A "Must Visit' to anyone travelling to Mudeford. Our server, Chris, was so attentive and was the same way to everyone else who entered after us. 10 out of 10.

We have made a regular trip for years, paddling to the Haven Inn for Crab Sandwich, chips and a pint. Pre covid it was a meal to look forward to. China plates, tasty sandwiches served with a side salad. Since covid things have deteriorated. I understand the need to use environmental takeaway packaging but last night what came out was very underwhelming. The crab sandwiches tasted like dried out bread with a thin smear of crab which was like a childhood fish paste from a jar. Again I appreciate costs have shot up but the meal was poor value and disappointing - not worth doing again

A windy but sunny day saw us go to visit. Staff were friendly but not very attentive. The hot chocolate was disappointing and quite expensive but you're paying for the location. No other choice on the Quay for a hot drink, but there's some other options ok Avon Beach.

I have been going to the haven for years having my regular fish and chips but I can honestly say the fish and chips last week was terrible it seems to be going down hill it may be they are relying on the tourists trade not the locals

Beautiful views of the quay from inside the cafe. Lots of choice on the menu of both hot and cold food, main meals and snacks.

Just had lunch here and I must say I was very disappointed. I had ham egg and chips. Ham was very dry and the eggs were very overcooked (rubbery and hard yolk). Chips were ok 👍. My mom had fish and chips. The fish was dry and alot of batter to fish ratio. I think it had been cooked alot earlier, hence the dryness.

You can’t serve fish and chips as bad as that by the sea can you? It should be illegal. Tragically small portion of fish. Due to its lack of size fish was dry and over cooked. Because it was over cooked it tasted awful too. looked like they had halved the size of the fish to satisfy the quantity of orders on what would have been a busy day. Myself, wife and two kids all commented worst fish and chips we’ve ever had.

Great food and great service. Good view of the sea and a good range of delicious food. Highly recommend.

First time to visit Mudeford Quay and we had lunch at Haven House and we really enjoyed it. I tried the mussels pot with creamy sauce and it was mouthwatering. My children are not fan of mussels but this time they liked it a lot and I ended up sharing it with them

Friends from the area took us here on our first evening visiting them. We two Canadians enjoyed a delicious meal - terrific crab cakes for me. Lovely spot, thank you!

Lovely crab sandwich and salt & pepper squid. Nice coffee too.

Ordered 5 portions of fish and chips and 2 drinks - over £90 so was very disappointed as the fish did not taste fresh , the batter was soggy and the chips were over cooked and cold . I've had fish and chips here before and it was really good - won't be eating there again . Very expensive considering it's just a take away !

Have popped in here several times for a drink, it's always been lovely. Yesterday, we stayed for lunch and had the ploughman's. Haven't had a good ploughman's in years, this changed that completely. It was delicious, great produce, full of flavour! Service and staff were fabulous as always. We will be back Many thanks 😊

Friendly staff and nice and peaceful

Poor quality food, deep fried mushrooms. They Forgot our toast with the breakfast

I visited with a client and I have been here on different occasions over the years. The food was served outside in paper boxes and my burger was comparable to something from Iceland supermarket or a burger van...... which is not acceptable given the price. I regret now not complaining at the time, but I was already embarrassed and apologetic to have taken a client here for food. Very good service, but someone somewhere is making some poor decisions which would appear to be based solely on profit!

They had entertainment outside very busy and long queues for a drink. I think an outside bar would have worked better.

Great evening with the Wareham Walers for their night supporting the rnli! Amazing staff!

We had the pleasure of having lunch in the pub earlier today while we were having a day out in the area. The location was fabulous, the service from the staff on duty was very good and very friendly. Lunch was delicious, highly recommended to friends and family, would definitely revisit at a later date

Nice place to grab a drink some lovely views

food really poor. i had a steak and ale pie. pretty dreadful. was few pieces of meat with puff pastry lid. vegetables and mash both awful. they run a restaurant but don't employ a chef clearly, as no trained chef would allow an order like that to go out.

Pop in couple times most weeks, consistently excellent pint Flacks Romsey Gold, nice staff. But one with a 5p facecloth, dirty things! Kee touching and works in kitchen! Is the place safe? 🤣🤣👍

Been here many times, never been disappointed! 👍

Popped in for a light lunch. The staff is very polite and always happy to help. Food was brilliant and adorable 10 out 10

I cannot believe the moaners on here. Not a whole apple...crab sanswiches awful. Let me tell you ALL the haven is by far the best pub and eatery in the area apart from the Nelson which is a different type of establishment,Ive been coming to the Haven for 20 years and when i was a child 50years ago.. since Steve and Ed took over its far improved. We had crab sandwiches and fish and chips and scampi and i must say they were all delicious all the salads were fresh and ive never ever had greasy chips from here.always crispy and fluffyMy husband assures me the 49er beer is to die for. As for boxes outside... youre at the seaside and not the Savoy.The staff are ALL very very pleasant and chatty and nothings ever too much trouble even when theyre very busy.I say well done steve and co.pam and mike newport

Had lunch here on a Wednesday, friendly atmosphere and lovely food and drinks at sensible prices, highly recommended

Beautiful spot, but disappointing food. We have dined here before both inside the pub & outside. On this occasion, the food was served in a cardboard box with wooden cutlery and small portions. We appreciate that crockery & cutlery requires clearing up & washing, but the dining experience is far nicer.

Situated at mudeford quay the location is great after a long day of visiting the beach and then crabbing at the sides of the quay. Visited the cafe part of the building and went with the traditional fish and chips with sausage and chips for the kids. Portion sizes are about right, all came out fresh and hot. Batter was crispy and chips had a good crunch with soft interior. Had to ask what fish was used as it isn't mentioned on the menu, was informed hake and it tasted very good, fresh. We enjoyed the visit and would come again.

Great food and coffee polite staff

20p shy from 50 pounds for 2 adult potion and 2 kids portion of fish and chips, waited no less than 20 min and the result was overcooked batter as well as chips, the peas were crunchy, the old oil left unpleasant aftertaste in my mouth... do not recommend

We popped in on a Friday before a bank holiday, it wasn’t too busy. We both had pre-made sandwiches, crisps and a pot of tea to share. The young person who served us was very polite and efficient.

Would not eat here food not great 99% of everything microwaved chicken over cooked alot of frozen food great front of house staff in bar and cafe but had the crab sandwich witch was ( fresh ) definitely not it was no wear never fresh it was processed

On a last minute visit to the Quay we decided on a bite to eat, the service was quick and our hot meals were delicious. Highly recommend the fish pie and vegetables, piping hot and lots of flavour (no scrimping on the fish and prawns). Had a window table and a perfect view of the Isle of Wight... Highly recommend !

Why oh why do I have to queue with people ordering meals for the whole family, most of whom are unsure of what they want when all I want is a pint? Why can't there be separate food ordering station on a hot sunny day like this. Or maybe order from QR code we are in 2024 after all

We had a lovely warm welcome to this pub. Chris the barman even took time to sit and chat at the end of his shift.

A nice place for lunch or dinner at the end of the quay. A good selection of beers and wine with friendly staff. It can get busy inside but there’s lots of outdoor tables for good weather. Everything was clean, tables were cleared quickly. Dogs are allowed inside. The menu has a good selection along with a specials board. All nicely prepared and presented. If you’re staying in the cottages then note that the bar closes at 9’ish on Saturday and earlier on Sunday in April.

Really welcoming of us and our two spaniels. Staff team bright and cheerful. Lunch arrived quickly and it was very enjoyable. They even serve sausages for the dogs, all freshly cooked. A special mention for Chris and Rich who make an impressive, light hearted bar team.

Went to the haven as we always have had a lovely meal there. But today, they have halved the amount of crab in the sandwiches and still charge £7.75 for it. The fish pie was tasteless but on a good note, the 49er was great.

Today, we sat down at Haven House Inn for lunch to eat and drink. Before I could finish my glass of wine, it was spilled across the table by the staff. Like you would expect anywhere, I got up and asked if it could be replaced. The staff member acted as if he didn't understand me. When we asked again, he said he couldn't replace it. He gave responses like, "Does that seem reasonable?" and "Did I spill it?" He continued to respond with such offensive remarks. In most places around the world, if half a glass (175ml) of wine is spilled, it is replaced, or at least an answer is shares with a polite explanation like, "It's not our policy, unfortunately we can't help." However, such rude behavior is unacceptable. The staff member's name who communicated in this way was Steve. I kindly ask you to take appropriate action.

Wonderful spot for some lunch. My husband chose the small fish and chips - very good and fresh. I chose the Ploughman’s lunch, I did not think it was presented very well, but it was very tasty, with 2 types of cheese and 2 slices of ham. The only moan is that the apple was a not a whole one which would have been better than the small slice I received. The staff were all very friendly and helpful, and there was a very good selection of drinks. The best part is that the Inn is very Dog friendly and they are all made very welcome. I am looking forward to the next time I can visit.

Very enjoyable relaxed lunch at the Haven house Inn. well looked after by the team, thank you very much for looking after us.

£16 for one fish and chips is just ridiculous

Firstly, we have frequently enjoyed a drink here in the past and decided to try lunch. We ordered 2 crab sandwiches and two portions of chips. The sandwiches cost £7.95 each and we were incredibly disappointed to receive the worst sandwich I’ve ever eaten. Cheap supermarket sliced bread, a limp piece of lettuce and the thinnest layer of crab paste (I wouldn’t even say it was fresh crab) that I have ever seen. The chips were dripping in grease and a small portion for £4.50. To top it off it was served in a takeaway bag and cardboard box- for the price I was expecting way more than this. The whole meal including three soft drinks cost nearly £40. I have never felt more ripped off in my whole life. Utterly terrible experience.

Very disappointed to not be able to visit this pub as it was the ONLY place open . NO CHILDREN ALLOWED -please visit cafe next door which was closed . Told to visit a pub 1 mile away but had already paid car park . Must be the only pub in the uk that no longer allows children - have we returned to the Victorian era . I could understand if our children were misbehaving but they are well behaved . I can only say do not visit if your a family you will NOT be welcome 😠😠😠

I ordered a jacket potato to eat outside. It came in a cardboard carton inside a paper bag. It also had a flimsy wooden knife and fork. The knife was too blunt to cut through the skin of the potato and the fork broke at the first attempt to use it. Needless to say I won't be repeating the experience.

Real ale drinkers will spot the deliberate mistake....Ordered a pint of Romsey Gold, usually a reliable brewery - it was cloudy and didn't taste as it should. Not surprising as it hadn't had time to settle. As a local it will be a while before I go back.

Had a great day out been to Mudeford many times and as a child staying at a chalet on the spite. Excellent food and service will call again.

Lovely place very welcoming, didn't have food just a drink but will do over the coming week

Dropped in for bite to eat. Started off in the cafe where we ordered food and tea. The cafe became rather busy with kids and colds, so we asked to move into the lovely little bar. No problem, the most accommodating staff moved us, and we ate in the no kids, no dogs Cosy bar. Delicious pie and mash for hubby Cheesy chips for me. Pot of tea. Hot, fresh, and very tasty. Lots of parking, disable bays Must be paid for. It gets very busy, so choose your days and times. Can't praise the guys who work in the cafe and bar enough. Happy, helpful chappies.

Great place. Friendly and engaging staff (Leroy ia a star). Beer good, food good and location great....In the summer it must be brilliant - but even on miserable February day it was good.

Nice food in the cafe although quite pricey sandwiches, probably because I chose crab. We unfortunately had a dog AND children - kids are allowed in cafe but not pub, and dogs are allowed in pub but not cafe. It was very rainy and we were soaked from the walk from Avon Beach so outside not an option and we needed to get dry. Luckily with two adults we could split up but if I’d been alone I would have been stuck.

Update Jan24: The restaurant and cafe have had their interiors refreshed and the place looks great. Menu has been a little revamped but very similar although less vegetarian options than before. Better desert range now. New range of beers and ciders!! Really fresh cooked food quickly brought out to you. Busy when we went so a bit of a queue to order but usually queue is only a few minutes. Great views over Christchurch harbour and Mudeford quay. Reasonable prices They've been serving inside for a few months now, it's a small friendly pub with real fires in winter. Great for locals and visitors.

We come down every year on New Year’s Day around 14 of us with our little family’s. We always stop here for a New Year’s Day drink and spend a good amount considering there’s 7 who have 1-2 pints of Guinness and 2 bottles of Prosecco also. This year the weather was awful and the heavens opened, the cafe was full of people hiding from the rain and so we went into to pub with our 20 month old littles in our arms and was told to leave as children arnt allowed in the pub? Which I totally understand, however we clearly said it’s just to stay dry for a few mins with our little ones and we had already brought a fair amount of drink from the pub?? But were still asked to leave and go back out in the horrendous rain. I thought this was really really awful even after explaining our reasons.

Lovely food here always. However, today’s visit was not a very pleasant one! Went with family. 4 of us. Stopped for coffee and cake and was greeted by a young man. I gave him my order and was asked if I would mind one of my 4 coffees in a paper cup as they had run out of mugs. I asked if they could wash one up and was told that it wasn’t his job to do this but the kitchens. I was gobsmacked by his response and replied seriously?. But then told me I was being rude to him and produced the clean cup from the kitchen, made the 4 coffees and then slammed them down on the work side and sarcastically said “enjoy!” I do not find this acceptable. Such a shame as we have been here many times and have never had an unpleasant experience like this. Customer care guys!!

Excellent service. Staff very helpful and friendly especially Jake. Food very tasty and very good value for money. Will return again and recommend.

Used to be delicious fish and normal portions. Now a “regular” fish at £10.95 is about the size of two fish-fingers. Disappointing

One of my favourite pubs. Small and friendly with a cosy atmosphere. The food is brilliant and the staff are too.

Cosy. Very friendly staff. Allows dogs.

Always look forward to coming to this pub on our holidays. Excellent choice of menu with friendly staff who make you feel welcome. Extremely dog friendly. Will definitely be going back.

We had lunch here today and were given a warm welcome on arrival. Food and service was great too.

I’d love to have been able to actually write a review about the food or service, but we didn’t even get through the door this morning. It was a terrible windy and wet morning due to the storms but wanting to make the most of our short visit to the area we walked up Avon beach to the Haven with the intention of having lunch with our kids, we were staying in the Hoburne caravan park. Our kids are 8 and 6, so after the walk they needed a rest, it was raining and very windy on the quayside so we were really disappointed to see the sign on the pub saying kids couldn’t come in, but we should try the cafe. The cafe had a sign on it saying we couldn’t take our dog in, there was no other option but to walk back down the beach with two very disappointed kids. Looked lovely, great location, but no good if you have kids and a dog (I can’t believe we are the first family like this!) Clearly we couldn’t sit outside due to the weather, the cafe had about 3 people in it. We didn’t go in and ask because we knew what the answer would be and the kids were cold so we got going again. Not really a complaint but would be nice if the signs explained a little more, and if exceptions could be made during inclement weather.

As locals this is one of our favourite venues after a walk along the quay. We use it throughout the year and not just in the Summer as Its in a great location and offers a wide range of food and drinks. Most of the staff are excellent and we've always experienced good service. My review is based on the attitude of one member of staff and nothing else. The pub recently changed hands and it used to offer deals on drinks and food. We asked if the special drink offers were still available and were told they weren't as the new owner had to make a profit, which is totally understandable and acceptable. We purchased our drinks and sat down when the said member of staff came over and offered us a loyalty card based on a free drink or meal after so many purchases. This was great and we thanked him. As my wife had a double spirit with a mixer she made a "tongue in cheek" comment that she should have 3 stamps instead of one. Unfortunately the member of staff took issue with this as he thought we were being "funny" and asked us to give him back the loyalty cards. There was a bit of banter when we said no he couldn't have the cards back and he said he wanted them. We were joking but unfortunately he was serious. At first we thought he was joking but his face told a different story. We tried to assure him we were joking, but he obviously didn't see it that way. We asked if he was being serious to which he replied he was and he asked us to drink up and leave. I asked him if we were being banned to which he replied we were. I then gave him the loyalty cards and, to my surprise he then offered a refund if the £13.45 we'd paid. which I accepted. Having been in business for several years and having held senior management positions with several large retail companies I was astounded with the attitude and reaction. What some people don't realise is that regardless of what the business offers and how good the products and prices are, it's all about people and without customers the business doesn't have a future. I'm not suggesting that loosing our custom will have any impact on the business, but I hope the member of staff concerned reflects on the experience and decides to take a different approach if a similar situation occurs in the future. I wish the business well as it is a great place to visit but, in my opinion, it could be better if this member of staff chilled out a bit.

Came here for lunch with my wife, and must say the staff that served us were incredible! Think they were Sue and Jessie? Both dancing around, smiley faces, so happy to serve us. Clearly good at what they do! A huge asset to your team. The food was great, location lovely and all round good atmosphere. Will definitely be returning on our next holiday. Thanks guys!

Visited with family,primarily for a quick drink. It gets busy here & we were lucky enough to get a table. Cozy pub with a welcoming atmosphere, they even welcome dogs. Once seated decided to order a small scampi & chips and separate portion of chips. All were served promptly, very warm & very good. A good way to spend an hour & a half with drinks food & coffees.

We popped in on impulse as we were visiting Mudeford Quay. Only wanting a light lunch we ordered the egg mayonaisse and watercress sandwich and a side of chips. Service was quick and very efficient - even down to a little thing like the sauces and vinegar being delivered at the same time as the food, without having to be asked for. The food was superb - generouly filled sandwiches on bread that was so fresh - had it been any fresher it would have still been flour! So many places cannot cook chips really well, but these were perfect. Made from real potatoes and served hot, crisp and dry. Will certainly eat here again the next time we're visiting Mudeford,

Staying at the expensive hotel up the road which is lovely but needed a better value option for our evening meal. Ordered the fish and chips and the special chicken Balti curry. Both were excellent, ready in just a few minutes and we scoffed the lot. Great quality cod, crispy beer batter and very pleasant and efficient staff. Would certainly return

Superb food, poached hake on a bed of crushed new potatoes with spinach and chorizo sauce and fresh vegetables, nice pint ale also

Great atmosphere food really tasty and great service

Why is service always so slow. Went in sept and queued for 40 mins just to place an order. Today it’s really quiet but they warn me there’s a 30 min wait for food. It’s also expensive.

Was visiting the area and decided to get some fish and chips a little bit tight inside of the pub but lovely classical building so couldn't be helped

Lunchtime food was fine and served quickly . Service was great .

Has a lovely meal this evening. Two of us had fish and chips. Two had whitebait.One had steak and ale pie. All the meals were beautifully presented, tasted great and arrived at the same time. We had a drink first and coffees after. All nicely presented. Staff polite,efficient snd friendly. It was busy too. Good vibes.

Hmm - I'm not a great fan of disposable eating gear all the time - the food came in cardboard boxes with wooden cutlery. I would expect a plate and a proper knife and fork for what was a full priced menu. Food was ok and there's a couple of beers on - but won't be rushing back

We used to often come to the Haven and enjoy the food with family and friends who visited us.( we are local) Sadly over time we noticed a decline in the quality of the food available and the attitude and attention of the staff employed. We visited today hoping things had improved. They have not. Rude staff who informed us “ the kitchen is closed’ with no further explanation. Obvious discord between staff members. Needing something to eat we purchased sandwiches in the adjoining cafe, also part of the Haven. A crab sandwich cost 7.95 the contents resembled crab paste, A prawn sandwich 6.95 more sauce than prawns. The owner informed us they serve 100 crab sandwiches a day and there is portion control. He also said staff sickness and the heat added to the difficulties they were experiencing. We will not be returning.

We sat at one of the numbered outside tables as we had a dog with us and dogs were not allowed inside the cafe. Most of the counter staff were very young and acted as if they would have rather been somewhere else. I ordered our food and drinks and saw that the girl was about to put our tea in cardboard takeaway cups so I asked her for proper cups and saucers. When our food came, it was delivered in takeaway bags at which point we left. Needless to say, we were not impressed.

Great pub on the quay at Mudeford. Fast friendly service, bar staff experienced, happy and helpful. Traditional English ales, available and good pub food, some vegetarian options. Wheelchair access and WC. Beer garden. A good choice venue for food and drinks on the quay. Recommended.

Lovely pub in good position. Crab sandwiches very were short on crab - very little filling for the price - over £7. Staff friendly

Staff where miserable and the crab and lettuce sandwich at £7.25 had more lettuce than crab have brought a better cheaper sandwich from a motorway service station. If your looking for a sandwich don't bother here. I see from replies for other reviews regarding crab sandwich and food inflation and I would have been happier paying £14.50 for two good egg sandwich instead of that price for two crab sandwiches with no crab.

Great pub, very efficient service, always with a smile, food is consistently good, beers are kept very well, and it’s great to see that the new owner has changed from polystyrene and plastics to serve the take out food, and replaced it with cardboard and...

We had a snack lunch at the cafe, I orderd the fish finger sandwitch, wow what a sandwitch, the deep fried battered fish was exceptinal. I think this is the best fish finger sandwitch I have ever tasted. Also the staff were very polite and...