Based on 224 opinions finded in 3 websites
Based on 224 opinions finded in 3 websites
Nº 102 in 126 in Clackmannanshire
Opinions
Really nice food. Bit of a mix up with things but they were amazing at sorting it out for us. Really appreciate it! Lovely driver also. Thanks again.
Sarah . 2025-06-05
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The macaroni was awful i couldn’t even bring myself to eat it. Full of bits, hardly and pasta just bitty cheese as if it has been over done. I’d be embarrassed if i’d sent that to someone for £8
Kirsty . 2025-06-03
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chicken donner was off ended up binning the whole box ☹️ sad we've had a few decent deliveries from Hatleys but won't be ordering again.
Eilidh . 2025-05-31
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Nice special fish tonight but the 10in Munchy box was just ok , chicken pakora was a bit burnt and very greasy but all in LL
John . 2025-05-27
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What has happened to Hatleys in the past 2 weeks , the special fish tonight was all broken up ( terrible ) last week I was missing my chips after I arrived home….everything has been great for weeks and all of a sudden everything is going wrong, might be time for a change ???.
John . 2025-05-20
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Food was stone cold and the batter was over fried
Gillian . 2025-05-18
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food was delicious, will order from here again. thank you.
Miss . 2025-05-17
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After collecting my order and arriving home my order had an item missing ( chips ) when you order online and for collection and the shop is not busy you would expect the order to be correct ( staff to busy chatting among themselves ) item del to late
John . 2025-05-14
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Brilliant service food excellent outstanding service from start to finish 👌👍
Perry . 2025-05-11
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delivery said around 18:35, then said it was here. 18:55 and still waiting. And I'm asked for a review?
Steven . 2025-05-03
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What a joke. I had to wait 2hr and 10 mins for my dinner. I had to call them. Clearly forgot abut my order.
Angus . 2025-05-03
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the food was look warm at best I had a cheese burger the burger was tough and was like eating cardboard
michael . 2025-05-02
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Spot on as usual , excellent food and collection was simple and fast with a 2 minute wait to package it up….excellent service and recommended 5*****.
John . 2025-04-29
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no refund due to them being busy. however when i called the memeber off staff informed me someone accidentally pushed the on route button. so staff error bot restaurant being busy
Lauren . 2025-04-26
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Food was dried up and llukewarm
Ian . 2025-04-25
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Good God food was not edible ,will be talking to management,
steve watson . 2025-04-24
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Almost 2 hours we waited from when we ordered our food
Danielle . 2025-04-21
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Order was wrong, asked for a mix hoagie got just chicken, asked for pakora sauce on hoagie (in notes) obviously not read, got hot sauce. Also ordered peri peri fries, just chippy chips with loads peri seasoning not good unfortunately also got chippy stuff and that was good
tracy . 2025-04-17
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Decent curry pizza. Good food from here .
William . 2025-04-16
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Food was hot and ok but 1 hour 40 minutes was the longest I’ve had to wait with Hatleys
jude . 2025-04-16
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Spot on 100%...great food from the chip shop, fish was well cooked and a good size , Haggis was nice and the chips were fab...good collection experience with very friendly staff so all in all 10/10 all round.
John . 2025-04-08
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I'm not just saying this... But this is The Worst Chip Shop in Scotland. Hands down. Canny believe they are still going tbh.
D C . 2025-04-07
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was suppose to be for 6pm are 6:15 by a little argonant unhelpful boy
Kerryanne . 2025-04-05
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Another great order from Hatleys , food was spot on and collection was ready very quickly….I will continue to use this take away as the prices are very competitive but the food quality is way better 5***** 👍.
John . 2025-04-02
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Really hot food delivered although it’s a shame some of the chips had quite a few bad bits on, fish was good though lad delivering was really polite as well
jude . 2025-03-30
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food was said to arrive at 20:05, hasn't showed up and its now nearly 9 o'clock, no notification to let me know if order was on its way or anything
Hamish . 2025-03-27
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Got to give 5 stars when it's due , fish , chips and black pudding was really good tonight.... ordered online and it was waiting when I arrived, nice and hot. Happy customer 👍.
John . 2025-03-25
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Good Is great ! Quality is great ! Delivery very late not their usual
Rheannan . 2025-03-20
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batter inedible it was so rubbery and hard around the edges, incorrectly filleted fish as multiple bones found!! waited well over an hour too. won't be using again.
Lynn . 2025-03-20
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I phone several times and kept getting told 15mins it will be there and it never turned up at all
David . 2025-03-18
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Had to wait a wee while for the food as they were busy but it came fresh, hot and delicious as always! Thank you to the hardworking team in there.
Aarin . 2025-03-16
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I managed to mix addresses up but the driver was sound enough to bring it to right one. So thank you for that 👌
James . 2025-03-08
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great food lovely friendly delivery driver. my favourite place to order food from.
Donna . 2025-03-07
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Foood wasn’t hot and it was soggy and I didn’t get my curry sauce
Alexander . 2025-03-05
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First time ordering from here therefore, I like to Leave Review. Calazone was really tasty although my Mushroom Pakora was so dry I couldn’t eat it, the pakora batter was dry, the mushrooms were dry. No flavour whatsoever Bint.
Scott . 2025-03-05
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Fresh and delicious as usual! Delivery on time too.
sandra . 2025-03-03
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Took nearly 2 hours to come and didnt get my cola
Alana . 2025-03-01
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Food arrived on time,driver was friendly,food was hot happy with service
Iona . 2025-02-25
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I enjoyed every bite. If I want good food I love. I will order again and again.🙂💜💜
Donna . 2025-02-22
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We always order from Hatleys and just when you are hungry this one time that the order was late, ordering at 7.40pm and you dont receive it until 9.10pm.
Gary . 2025-02-22
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Ordered food at 7.20pm. Finally turned up 10 minutes late at 8.50pm and was barely Luke warm. Very disappointing. Complete waste of money
Sharon . 2025-02-17
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far too much sauce put on calzone wasn't even edible
Ashleigh . 2025-02-13
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app said it was delivered but wasn't still sitting in the restaurant
Dylan . 2025-02-13
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Got the wee deal well 2 of them and was amazing and I put on notes not to put spicy sauce inside calzone and they didn’t so thank you for that. My son loved his one with the spicy sauce to great food tonight.
Andy . 2025-02-05
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Terrible! Greasy half pizza crunch that wasn't crunchy and 2 steak pie suppers that had obviously been sitting aw day, burnt and dry, chips were rank rotten, c as t wouldn't even eat the steak out the pie. Getting like this constantly with this place
Ross . 2025-02-04
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Ordered fish and chips and pizza crunch supper. Food was cold and the batter was soft/undercooked. We won’t be ordering again!
Gillian . 2025-02-03
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The best value for money great service and amazing quality of food
Rheannan . 2025-01-25
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it took 1 hour and 40 minutes from order to delivery, food was cold and steak pie was cooked way too long, it was brick hard
Lorraine . 2025-01-25
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my favourite place always top service. just about to order again.
Donna . 2025-01-23
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Delivered earlier than the hour given which was great . The chippy box was lovely with loads of chips and the curry sauce was delicious . More food than we could eat .. will definitely order again
Lisa . 2025-01-05
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Unfortunately, the food arrived late, cold, and was largely inedible. This was surprising, as their food is usually quite good. It seems the delay in delivery caused it to lose its quality. I’ll definitely think twice before ordering from here again and will likely choose another option in the future.
Mark . 2025-01-05
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normally come in to buy this and get a much larger one than the one i received when i ordered online.
Kaylah . 2025-01-03
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Was late ,cold amd ketchup was nippy certainly not worth almost £50
Nicola . 2025-01-03
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Haven't been in this chipshop for years...really gone down hill.. It was the only one open tonight...had a chipsteak supper..it was disgusting...the batter was like rubber an the chips were a lump...never be back
Laura Haston . 2025-01-02
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Food was cold when we got it and it but had to eat it as by time we would have re ordered it would have been too late to get somewhere else
Lee . 2024-12-27
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Food is soggy and cold more luke warm the delivery driver phoned said she was trying to get in and pressing my buzzer when infact she was in her car up the street and my son was sent down. Terrible service 2 hours waiting
Pamela . 2024-12-26
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I love this place, great for when I forgot to take out ingredients to defrost to cook. no brainer to know where I'm getting food from.
Donna . 2024-12-25
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As always. Awesome food and quick delivery. Thanks. Happy Christmas
Andy . 2024-12-22
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ordered a donner calazone and couldn't eat it as it was full of spicy sauce that was through it all and had to send it back
Angela . 2024-12-16
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Worst pizza ever had. I hadn’t used this takeaway for a while as I had the worst mince pie ever last time but I decided to give another try. Mistake, pizza overcooked to the nth degree, absolutely inedible.
Marianne . 2024-12-11
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Always excellent value for money 👍
Perry . 2024-12-09
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Great food delivered by a really pleasant lady a lot earlier than shown. Well done to you all.
David . 2024-12-09
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When delivered our food was cold, batter was not cooked properly
Courtneylee . 2024-12-08
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Pizza with Double Topping. Absolulety Loaded. Very Tasty
David . 2024-12-02
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great food and lovely friendly delivery driver. will order again and again and again.
Donna . 2024-11-19
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was soggy and fish was like rubber
kaylah . 2024-11-18
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Best fish supper I’ve had in a long time definitely get again 👍
Perry . 2024-11-16
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Order from Hatleys often. Usually on time but this time I was waiting 1 hour and 45mins and I only like 5mins down the road. The food was good but not as hot as I would have liked. The driver was apologetic and did hand me a free 2L bottle of juice.
Sam . 2024-11-16
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Great food and easy to order with good delivery time
Marie . 2024-11-11
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Nice chips as always but the pizza was missing , the driver did bring it later on but it would have been good to get it on time
jude . 2024-11-10
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We have a chippy every Sunday from hatelys and it's always good.
Jacquline McShaneArnott . 2024-11-02
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Half an hour late, cold, and missing the dip.
Matthew . 2024-10-31
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took nearly 2 hrs to arrive and pizza was look warm and was like it had been left lien for a while the cheese was all hard won't be ordering again was a waist of time ans money
Gemma . 2024-10-27
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I got a delivery the night it was a steak pie supper with a king rib and the king rib was not cooked it was raw inside it went in the bin, the steak pie supper was good sorry about that
Andrea Mcgregor . 2024-10-27
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Hatleys is really good I order regularly and all the workers are nice
Janina . 2024-10-27
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Very confused to why I opened my meals to 5 burnt to a crisp chips and potato fritters if your not able to provide your customer with the full meal they asked for atleast have the decently to phone and say! Absolutely frozen yet again for a meal that come before due time. Rotten
Nadine . 2024-10-25
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Got a muchie box from. Here and the chicken was not cooked and they told me they could give me a discount on next order and could not give me my money back
Courtney Garry . 2024-10-17
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lovely and yummy as always. 💜💜💜 my favourite place to order food from.
Donna . 2024-10-17
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Pizza was lovely as always. Don’t know what was up with the cheese bites tonight. Dunno if you’ve changed brands or if it was due to being overcooked but you bit into them and it was an empty shell inside. Never had them like that from here before.
Sarah . 2024-10-15
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The best value for money ! Excellent food great portions and always super tasty ! I don’t go anywhere else for a munchie box !
Rheannan . 2024-10-12
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I was delishus, enjoy every bit. one does my Mum and myself. love food from here. brilliant food and delicious. always friendly delivery driver. looking forward to more food in the future.
Donna . 2024-10-10
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Pizza and sausage was hard but chips were really soggy
Tricia . 2024-10-06
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Chips were all mushed together and overcooked.
Catriona . 2024-10-05
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Food was cold, was that cold cheese hadn’t even melted inside the calazon was also cover to the point it was dripping out in chilli sauce
Nadine . 2024-09-29
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order arrived cold incomplete one wraps was without the sauces I wanted. 2 sauces were not there which I ordered separately and paid for
Agnieszka . 2024-09-26
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I had stuff missing from order as it was ment to be chichen pakora with chips but only got the pakora
samuel . 2024-09-19
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pizza was burnt so couldn't eat it
Sarahnairn . 2024-09-17
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Best pizza in the shire, hands down.
Sarah . 2024-09-15
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Hot tasty chips, what’s not to love?
jude . 2024-09-15
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My order was good and I would order from them again
Susan . 2024-09-14
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loved the food, the irn bru was still freezing when I got it.
Anthony . 2024-09-01
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delivery driver lovely and friendly. food great as always. will be ordering.
Donna . 2024-08-10
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Chicken was undercooked n chips were cold
Grace . 2024-08-08
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Great food. We love a pizza crunch . Friendly customer service from delivery drivers x
nicola . 2024-08-06
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Chips and gravy, disgusting. Gravy was like hot brown water, was tasteless and watery, chips were either soggy or hard in the middle, they were disgusting after waiting an hour for the delivery I had to bin it and order from somewhere else, was wary about using Hateley’s after reading reviews. It was worse than I imagined I will never ever buy from this place again, absolutely awful
Leila . 2024-08-04
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I had to wait 1hr and 45 minutes for a food order. Bit of a joke if u ask me.
Kyle . 2024-08-03
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Burger was plain no sauce or salad
paul . 2024-07-29
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We tried here because our usual was shut. The prices are very fair and my Husband says the haggis is lovely, chips are great but it isn't the best pizza I've had. Too much cheese and not enough sauce. I'd use here again though, the service is great and collection was very smooth. It's good value for money
Laura . 2024-07-22
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was cooked a little bit longer than what im use to but other than that was great
stephen . 2024-07-17
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charged £2.50 for a 2ltr bottle of barrs cola when it's clearly on lable £1.50 been using hatleys for years not anymore that is daylight robbery........
Miller . 2024-07-17
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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150 Opinions
Tried new dish yesterday chicken loaded fries oh waw I could eat that all day spices were perfected not too hot but what a lovely kick from it. Down side tho ate too much chicken loaded fries my shish had to wait until today I’m so full and they two meals were absolutely delicious well done ally we will be back soon
71 Opinions
Polite staff pleseant atmosphere but we should mention We stopped using this chop shop as the fish had a lot of bones through them and it seams they still have the same issue. Pizza very nice just a shame the fish got wasted due to the amount of bones in them.
89 Opinions
I put in a large order here for Boxing Day for 18 of us and the service was amazing. I took in a list of what I was needing and Allan gave me the best customer service I’ve ever received. After looking over my list he worked it out and made sure I wasn’t over ordering and wasting lots of food (I nearly did) and got it a lot cheaper than I had expected. I asked for food to be delivered around 5pm and received it for 16:55. Food was piping hot and tasted amazing such a fantastic experience. Everyone was impressed with their food. Definitely recommended
115 Opinions
If this could be a zero it would be shocking customer service. We used Foodhub to preorder for 16:30 and waited just over an hour to receive a notification that it was on the way 20 minutes later we phoned to ask because it still hadn’t shown the lady then told us it would be next out this was coming up to 6 o’clock. After asking Foodhub for a refund for a very late delivery the takeaway denied, we then personally phoned to ask for a refund as advised by Foodhub, she then lied to us saying the order was only 20 minutes late and we got no response when reminding her that we received the order at 6pm instead of 16:30 as expected. The lady stated she was running the shop on her own and put us on hold to go ask the kitchen which we heard the discussion with her coworkers, she kept denying us a refund and instead offered a discount disregarding the fact we made her aware on numerous occasions that we would not be returning, we reminded her that if she knew it was so busy that she should have notified us as per courtesy, we made her aware that this is basic customer service. This is truly shocking as nothing to that extent happened, we are very let down as we used to order all the time from this takeaway has and recently it has went very downhill both food wise and customer service. Please make people aware of the false pretence of this takeaway as even when confronting them, they are very dismissive and lied despite us trying to be understanding.