Hatley's Fish & Chips in Clackmannanshire

I got a delivery the night it was a steak pie supper with a king rib and the king rib was not cooked it was raw inside it went in the bin, the steak pie supper was good sorry about that

Got a muchie box from. Here and the chicken was not cooked and they told me they could give me a discount on next order and could not give me my money back

Pizza and sausage was hard but chips were really soggy

Chips were all mushed together and overcooked.

Food was cold, was that cold cheese hadn’t even melted inside the calazon was also cover to the point it was dripping out in chilli sauce

order arrived cold incomplete one wraps was without the sauces I wanted. 2 sauces were not there which I ordered separately and paid for

I had stuff missing from order as it was ment to be chichen pakora with chips but only got the pakora

pizza was burnt so couldn't eat it

Hot tasty chips, what’s not to love?

Best pizza in the shire, hands down.

My order was good and I would order from them again

loved the food, the irn bru was still freezing when I got it.

delivery driver lovely and friendly. food great as always. will be ordering.

Chicken was undercooked n chips were cold

Great food. We love a pizza crunch . Friendly customer service from delivery drivers x

Chips and gravy, disgusting. Gravy was like hot brown water, was tasteless and watery, chips were either soggy or hard in the middle, they were disgusting after waiting an hour for the delivery I had to bin it and order from somewhere else, was wary about using Hateley’s after reading reviews. It was worse than I imagined I will never ever buy from this place again, absolutely awful

I had to wait 1hr and 45 minutes for a food order. Bit of a joke if u ask me.

Burger was plain no sauce or salad

We tried here because our usual was shut. The prices are very fair and my Husband says the haggis is lovely, chips are great but it isn't the best pizza I've had. Too much cheese and not enough sauce. I'd use here again though, the service is great and collection was very smooth. It's good value for money

was cooked a little bit longer than what im use to but other than that was great

charged £2.50 for a 2ltr bottle of barrs cola when it's clearly on lable £1.50 been using hatleys for years not anymore that is daylight robbery........

order was due to arrive 7.00 - 7.20 it actually arrived 7.50, which meant the meal was not up to the usual standard

mmm mmm delicious as always. I am a regular customer and will order again. value for money.

Best value for money ! Amazing quality and quantity fed three of us and three hungry kitty’s too ! Would order again 100%

Always great, never been let down, that’s why we keep coming back

Don’t even know where to start. Prob the worst customer service in the county. Not only once did they get it wrong but THREE!! Times. Don’t know the difference from chilli sauce and pakora? Even better at that juice? You have to recall them several times after they answer and hang up until you speak to incompetence that doesn’t even sent out all of the missing items??Again. Ignoring calls. Food is now stone after being told 5 minutes, well take a guess.. incompetence at its best. Waste of money

Omelette was dry no taste to it , got a king rib instead of burger , dont like king ribs , everything else was spot on tho 👌

Great food delivery hot by a pleasant delivery driver. Excellent service and thank you.

Ordered mince pie supper, mince pie inedible. Seems to have been in warm cabinet for hours. Pastry was so dry and hard it couldn’t be bitten or chewed.

And still waiting hapens all the time ridicules you do yous even do deliveries joke

this is the second time it's took over 2 hours without letting me know called the shop said be here soon still waiting 10 years later won't be using again could have caught the fish myself 2 hours plus for a place it's a 2 minute drive shocking

Was just hot enough to eat after a hour late for delivery food tasty enough but they need to get there deliverys better organised if i was to order again it would be pick up only

ordered at half 6pm and had to call 3 times to finally get my order, after 2 and a half hours I got my order finally, DW tho I got free fritters, (sarcasm), would not recommend ordering at all

the fish was so fishy it may as will have been alive. in fact would have been better give me a bag with a live one in it, all I can say at least my cats were happy! it's the worse fish supper I've had from them in ages. do better !

Always good food at reasonable prices.

Food took for ever to come and it was look warm the driver was rude aswell

Normally have no issues at all. Got a pizza tonight and it is without doubt the worst pizza I’ve ever had. Burnt to a crisp, and literally half the pizza doesn’t even have cheese, it is bread and sauce.

Hardly any fish batter soggy & cold& my so sons sausage supper the same. Wouldn’t buy again

First time ordering from here as I work in the area and I’ve gotta say I’ll definitely be ordering again! Fish was absolutely amazing tasty and just melted away in my mouth! Definitely get your moneys worth on portions. Only bad thing is wasn’t a lot of vinegar on chips but other than that was so tasty!!

Order was late but still really enjoyed the food, prices are also very good

I ordered last night got 2x 1/2 pizza suppers was actually the best chippy I’ve had in a while & ordering again today thoroughly enjoyed it as did my husband

Food was lovely really enjoyed it, prices are also very good which is why I chose to try here but would definitely recommend

Sausage battered in same batter as fish could taste the fish on the sausage- cross contamination and food safety not great, good job no one has allergies here but could have been a very dangerous situation.

soggy food, cold, and missing sausage in the supper

The food was really nice. Every one really enjoyed what we had

Got a fish supper full off bones batter on fish not cooked properly chips were mixed old and new very disappointing as got special fish weeks ago and was really nice but the taste from both fish was very different fish tonight seems cheap and tasless won't be back again.

I'd love if you'd bag the salad separately so it stays cool :)

Said food had arrived on app in fact nowhere to be seen

Asks me to review yet food hasn't arrived and now not tracking?

Delivery estimate was v.long but arrived 20 mins before the estimated time (nice) and worth the wait - the food was fantastic. Best chippy I've had in ages. Pizza crunch from other chippies recently have gone straight in the bin but was spot-on here - totally yummy. Only quibble is I ordered sweet chilli sauce on a burger but got a different (much spicier) sauce; not a problem for me as I'm a spicy food lover (was yummy) but might have been an issue for others who aren't (and not as ordered).

I called to query the time of delivery and was met with rudeness. When the food was finally delivered at 9.47pm the food was of a very poor standard. My wife who has just finished cancer treatment bit into her Chicken Kebab to be met with inedible chicken due to the over spiced unpalatable meat in the kebab. My son ordered a pizza and I have photographic evidence of how over cooked it was.

Excellent superfast delivery too

Got a 10 inch munchies box was cold in a less than 1 mile journey home not the first time this has happened

Food was faultless delivery was on time definitely ordered from here again

Arrived over 2 hours after ordering. Pizza and Pakora burnt and stone cold.

Sauce not been given. Fish full of bones and both meals covered in salt - to salty to actually eat. Phoned to ask where food was n said making fresh sauce- never included it. Chips stale and cold.

Just to let you know the food was late and I could not wait any longer for it I had to go to work and am not happy and not paying

First time using hatleys definitely be ordering again

Ordered over 2 hours ago still not even ready...waste of money for a soggy bit of batter right in the bin

First time using . And was brilliant . Very nice food will be ordering from again.

First of all you making a bad repetition for yourself. Secondly, the fish wasn’t properly cooked and the rock celine because it was a special fish was like rock. Chips were cooled salt and vinegar applied without asking if we wanted it or not. And the fish was very small compared to the rock Celine. Cash only. The customer service experience was planned and abrupt also had to wait long time to get the food. Almost 30 minutes.

Sausage was dripping with oil and wasn't cooked properly, wraps were an absolute mess.

I had a mushroom pakora supper which was horrible! Thick greasy batter, pakora had no taste and chips were dry.

fish was full off bones, ended up in bin. 😔

early delivery was not a problem. food was excellent as normal.

Love Harley’s, you know you’re getting good food😃

its did turn up early witch was a good thing but to over charge by double for a bottel of barrs cola witch was priced on the bottel at £1:19 but to be charged £2:50 for it is a joke and prity sure its also against the law

Food was great but the batter was just a bit to hard

Some chips were still hard and dry but it was a lot nicer than it has been the past few times.

Again a quick delivery and great food.

Food was very greasy and the chips were cold

Order arrived at 7.30pm and I ordered it at 4.30pm for a 7pm delivery. Considering it is a £4 delivery charge and I ordered in advance I would expect more. It was also cold and had to be reheated. Will not be ordering from here again.

Order was an hour late. No explanation or refund given.

Got a fish supper but went in the bin was full of bones 😒

Initial time was extended arrived late, dud get an apology

Fast and friendly service. Great quality food delivered quickly what else can you say.

One of the items not received in my delivery, not like the restaurant to do this. Still the best chippy in the area though

haggis was delivered instead of blackpudding

meal took 2hrs from placing order to receiving order. when it did arrive it was cold not happy !!

Great plaice for all your chippy, kebab and pizza. Great food 😋 Very reasonable prices great staff

food was cold when it eventually came absolutely shocking not the first time this has happened, soggy meals, macaroni dried up mush

I never tecieved one of my orders ⁰

Honest delivery time although long. Food excellent. Only feedback more salt and vinegar ok the chips

Had a burger and a hoagie wrap with some chips, the burger was literally two patties in a bun- no sauce, salad a slice of tomato or anything in it, the wrap was like a bunch of meat with some chips- it was enormous which is okay but it hasn’t seen seasoning at all and the meat was smelly. Never again

The food wasn't hot when delivered. The status changed to delivered enjoy your food half an hour before it arrived, I phoned the shop to see where it was as I hadn't received it.

absolutely terrible ordered 1hr in advance came 10minutes late COLD,I DONT RECOMD

fish was awful.chips weren't much better.

Food hasn’t turned up yet said delivered on app

Waited almost 2hrs on delivery

Delivery was really fast. Food wasn't great we order from here a lot and past few times it's not been great

excellent special fish and chips

Got what I asked for was hot and did the trick

slightly longer delivery time than usual but food good

Chips were hard and fish was soggy greasy and we asked for extra crispy fish

Food was good but I ordered the jalapeno bites. They had to be put into the air fryer. It was as if they had been taken out of the fridge and then put into my bag, freezing they were. All else was good though

the chilli cheese bites were dripping in oil

Called 20 mins after due time to be told would be another 10 mins but was another 30 mins late.

waiting 2 and a half hours for my food and when it arrived it was lukewarm, clearly been sitting waiting to be delivered for the whole time.

No can of juice delivered with my order

Usually their food is great but recently the quality has been left wanting.