Harvey's Brasserie in East Riding of Yorkshire

Non-existent welcome by the cafe staff. No ‘good morning’ or even a welcoming smile, just a very curt ‘have you booked? Lukewarm coffee. The back room where they sat us was distinctly chilly. In the butchery dept the staff seemed put out that they’d had to respond to a very simple question I’d asked. Nothing would lead me to want to set foot in this place again .

Christmas meal from work. Veggie tart pastry base was inedible as it was rock solid. A colleague had the same issue. Everyone else enjoyed their meal. Service was hit and miss, depending on which staff member you got. A couple of ‘huffs’ was heard particularly when it came to paying individually. I appreciate it was busy but we were made to feel like we were putting them out.

Today I purchased 6 cheese straws from Cooplands in Driffield. These cheese straws were then carried home safely in amongst the rest of my shopping from various other shops this morning. When it came time for my sister to eat these cheese straws, she put 3 on her plate. She ate two of the 3 with no problem and then when she got to the third cheese straw she took two bites and let out a very loud “OW!” as she had bitten into something hard whilst chewing her cheese straw. She proceeded to spit out the mouthful of cheese straw she was chewing and looking at the mouthful on her plate to see if there was anything there. She gasped and said “Oh my god thats a stone” I said “don't be ridiculous theres no way” and then she picked it out of the chewed up mouthful of cheese straw and held out her hand and said “look A STONE” I couldn't believe my eyes , she was right it was a stone which she had bitten into whilst trying to enjoy her last cheese straw. Me and my sister, Jess, are appalled, horrified and disgusted that this has slipped past the quality checks. This stone could have seriously injured her teeth so thank god she realised and spat it out. This unfortunately puts an end to us purchasing baked goods at our local Cooplands. My sister is to quote her words “too traumatised to eat anything from Cooplands again”. I hope this gets picked up and reflected on and that it doesn’t happen to any other Cooplands customers. Many thanks.