GastroRanking-logo
whatsappWhatsapp
phoneCall
desktopWebsite
menuMenu
bookingBooking
4.3

Based on 112 opinions finded in 1 websites

site_photo4

Nº 191 in 472 in St Albans

CUSTOMERS TALK ABOUT DISHES WITH..cakecoffee
Score
OpinionsNoteGoogle1124.3

comment_iconOpinions

Rude abrupt staff member taking orders. Poor food and drink hygiene. Felt dirty.

site_logo

C Hawkins . 2024-11-16

MORE AT Google

Friendly staff, tasty food and drinks.

site_logo

L Barrett . 2024-11-09

MORE AT Google

Service not to bad tables and floor need to be cleaned. But the customer toilets dirty sink and floor were filthy all need to be cleaned on a regular basis

site_logo

Cheryl Mustard . 2024-11-02

MORE AT Google

Lovely coffee, but very dirty. A lot of dust & some tables & chairs were dirty.

site_logo

Marcus Sandiford . 2024-10-29

MORE AT Google

Dirty tables. Dirty floor. Poor value. Bitter coffee. Seems to have declined in the last couple of months. Sorry, I'm not coming back.

site_logo

Greg Bullock . 2024-10-19

MORE AT Google

Lovely cafe and staff and the food was lovely

site_logo

julia clowes . 2024-10-19

MORE AT Google

One word: Dirty The cutlery is dirty, plates are dirty, the tables are dirty... And the matcha latte and hot chocolate served in the dirty mugs were watery and bland. Avoid the ick and try one of the other 578 coffee shops in town...

site_logo

S D . 2024-09-29

MORE AT Google

Poor hygiene seeing handling of the doggy water bowl and straight into touching food without washing their hands, the coffee used to be of good quality but recently fem to a Costa quality.

site_logo

L P . 2024-09-29

MORE AT Google

Friendliest coffee shop in Harpenden, most comfortable place to work, great staff and good coffee

site_logo

Gary Hughes . 2024-09-06

MORE AT Google

My favourite coffee shop amongst a town full of choices. Stop here almost everyday. High quality coffee beans and pastries. All the staff are friendly and even remember your name and order when you repeat visit. That is what good customer service means to me. I highly recommend visiting if you are in the area and would like a quality coffee with quality service and atmosphere.

site_logo

Carl O'Sullivan . 2024-09-02

MORE AT Google

Fantastic service from Alice and the team at H&H Harpenden. Alice should be promoted!

site_logo

Adrian Smith . 2024-08-24

MORE AT Google

Nice lounge upstairs with WiFi and power points ... Good view of street

site_logo

David A . 2024-08-06

MORE AT Google

The staff are friendly and helpful. It has a very chilled vibe and dogs are welcomed. I enjoyed the coffee and cake

site_logo

vijay612 . 2024-07-21

MORE AT Google

Quick and easy - like Costa, Starbucks etc... Great location on the high street.

site_logo

Timothy Cakebread . 2024-07-08

MORE AT Google

Great coffee and great knowledge and passion for coffees

site_logo

Bradley Washford . 2024-07-05

MORE AT Google

What a discovery. The coffee was lovely and they served my favourite cinnamon bun. Happy me.... The Staff were very friendly and the place was really great. I will return 😊

site_logo

Karen Malone . 2024-06-07

MORE AT Google

It is a wonderful place to study with a lovely atmosphere and great service. Although the food options are limited, there is a good variety of cakes available. The toast is quite expensive but it looks good. It would be even better if there were more options available but the drinks and food they do have is delicious! I recommend the milkshakes and baguettes.

site_logo

Jasmine B . 2024-05-21

MORE AT Google

My staple place to go to get some work done or grab some coffee to go before I head into London. Service is always friendly and have had many lovely conversations with Lily! Pastries taste fresh and can’t resist one when I go in!

site_logo

Christina Kelly . 2024-05-09

MORE AT Google

Lovely hot coffee and orange and passion fruit cake was delicious. Good selection of seating and dog friendly, and very friendly staff

site_logo

Claire Carney . 2024-03-16

MORE AT Google

The porridge is absolutely shocking. Avoid it. The lady serving was coughing in her hands. She shouldn't handle the food with her hands. it's only hygiene.

site_logo

Rodney Mas . 2024-02-27

MORE AT Google

This place is filthy. The staff don't clear or wipe down the tables. Every time we go in, we end up stacking up cups/plates and using our own wipes to clean the dirt off the tables. I know the staff aren't to blame for the disgusting mess that people seem to make, but they do need to be on top of it and make sure that the place in clean for others. The floor is worse than the tables.

site_logo

Haz Zy . 2024-02-24

MORE AT Google

Love the amount of seating and I highly recommend the cinnamon buns.

site_logo

Sharon N . 2023-10-27

MORE AT Google

A very tasty coffee with perfect extraction. The food was good but the cafe was dirty and needed a clean

site_logo

Chilli_Smoke . 2023-10-17

MORE AT Google

Best High Street coffee chain. The coffee is way better than the others, you have to go a long way to find significantly better coffee, in my opinion. Cake and food really good too. Quite a lot of seating, as there is an upstairs too.

site_logo

Dave Y . 2023-10-09

MORE AT Google

Wonderful place to visit, quite busy but adds to the vibe, the best coffee around that's for sure. Will be much better when there is outside seating again. And the view of the road is nice first thing in the morning upstairs!

site_logo

David Margrie . 2023-10-08

MORE AT Google

It's okay for coffee and pastries and I was glad of the air-conditioning.

site_logo

Janice S . 2023-09-06

MORE AT Google

Love Harris and Hoole. Lovely coffee shop with spacious seating. Good way to spend a Sunday afternoon.

site_logo

Susan Woolnough . 2023-09-03

MORE AT Google

Definitely recommend this coffee shop service and food is outstanding. Toby and Alice are excellent at providing outstanding customer care. Coffee just how I like it .

site_logo

Sarah Puddefoot . 2023-08-29

MORE AT Google

Love everyone in the shop so friendly love the coffee

site_logo

Leah Thomas . 2023-08-22

MORE AT Google

Disgusted with the over £4 drink and had probably just about 3 whole sips. Realised I had no more drink left because the cup was just full of ice. Shame on you Harris + Hoole to take money off customers like that with extremely poor value for money. Never going back again.

site_logo

Just Saying . 2023-08-14

MORE AT Google

Very very slow service and disinterested staff

site_logo

Ishwinder Binning . 2023-07-29

MORE AT Google

Both chuld and dog friendly. Never failed to get an appropriate table but not visited at busy time

site_logo

Rita Hulands . 2023-07-13

MORE AT Google

The day I went. They must have had a supply issue. Every item I asked for wasn't available. But I was still determined to make a purchase. Smashed avocado on toast with a latte. Plenty of seating..great seating. Relaxed atmosphere.

site_logo

Hiraa Ali . 2023-06-29

MORE AT Google

Went for a coffee in harpenden found this new cafeteria surprised it was a place where they served you coffee brought to the table might try there food service next time I'm in harpenden

site_logo

Angela King . 2023-06-15

MORE AT Google

Nice coffee but the place was grubby with food scraps and dog hair all over the floor and furniture. 5 minutes with a broom and brush could have rectified this

site_logo

Brent Wakelin . 2023-06-08

MORE AT Google

One of the worst tasting coffee's I've ever drunk. Ordered an Americano, I got a decaf dishwater. Not the staff's fault, they were pleasant, if a little distracted, the supplied coffee is just bad.

site_logo

Reburner . 2023-05-28

MORE AT Google

It's ok, the pastries and baked goods taste mass produced, service is alright, coffee was ok. All in all pretty average. Better choices for a coffee available close by.

site_logo

David Hellyer . 2023-05-17

MORE AT Google

The coffee and cakes were delicious, however service was sadly very slow and we felt more of an inconvenience than a customer. Hopefully this was just a bad day and things will improve.

site_logo

Sarah De Mornay . 2023-05-09

MORE AT Google

Spent several lovely hours working in Harris and Hoole. I enjoyed 2 beverages (medium long black and chocolate chiller), both of which I would recommend. I also had an all day breakfast wrap for lunch which was delicious. Very big thanks to Ash and Nicole for wonderful service!

site_logo

Ben Grant . 2023-05-06

MORE AT Google

Beautiful coffee. Popular place to sit and work, some sofas available

site_logo

Isabelle Kinghorn . 2023-04-23

MORE AT Google

Love the coffee, great seating area and good service.

site_logo

Ana Afshar . 2023-04-22

MORE AT Google

I went there today for the tea and toast they served me only one slice bread with tea and charged me £5.85 But few days back same order they have given me two slice and charged me £5.50. May they don't want me to go there very bad customer service. Never going back.

site_logo

dew drop . 2023-04-20

MORE AT Google

Great cafe, fab hot chocolate, friendly staff

site_logo

Pamela Beaton . 2023-04-13

MORE AT Google

This lovely cafe only recently opened but I always go here to chill in morning before work ,or just to have some me time the staff make it ,specially the 3 lovely ladies who were working this Sunday the 2nd :)

site_logo

Doelene Mullins . 2023-04-02

MORE AT Google

Busy cafe with assorted snacks, served by a charming "they/them". Brilliant avocado toast with a poached egg. Unadorned but swimming pool-sized flat white. Not the best croissants, kinda doughy. Small room at the back ideal to avoid the hustle and bustle. There's an upstair, too.

site_logo

Paul Lavin . 2023-03-30

MORE AT Google

Very bad. In fact awful. Dirty considering only been open 2 months. Very dangerous slope deadly for someone unsteady on their feet or partially sighted. Ordered hot drink & teacake & went upstairs. Didn’t bring my order up! called my name & had to carry tray up myself & have arthritis in my neck arms & wrists. Disgusted. Sharpen up your act H & H! doubt go in again

site_logo

Julie Stoker . 2023-03-20

MORE AT Google

Awful cold and stale egg on toast with an off egg. No response when I told took it back and told them . No offer of refund or even a sorry. Kids serving….where’s the management? Won’t be going back.

site_logo

Sean J Vincent . 2023-03-12

MORE AT Google

Great coffee, dog friendly and the staff are lovely!

site_logo

Nicole C . 2023-03-11

MORE AT Google

Really nice lunch stop. Dog friendly plus treats. Charming staff, loads of indoor (plugs with USB charging) and outdoor seating and clean facilities. We walked, but parking outside too. Two coffees, two packets of crisps, two toasties and one cake £22 hence lost one star (or is that the cost of living crisis in practice?!). Coffees and toasties were particularly excellent!

site_logo

Paul Cinnamon . 2023-03-01

MORE AT Google

Lovely environment to work in. Food was great and staff are very friendly would definitely recommend to family and friends as a go-to coffee shop!

site_logo

Amy Gallagher . 2023-02-28

MORE AT Google

Came here to work and the environment and food was great! Lovely friendly staff

site_logo

Issy Mercer . 2023-02-28

MORE AT Google

Had a yum hot choc and muffin on my first visit today!! Excellent service, seating areas very clean. Will def be back. Thank you H&H team in Harpenden 😁

site_logo

Anna Scarborough . 2023-02-28

MORE AT Google

great food and coffee, very welcoming staff especially Zac.

site_logo

Theo Ross . 2023-02-26

MORE AT Google

Such a warm welcome from a lovely guy who even carried our tray upstairs for us! Great atmosphere which is lacking from most coffee shops in Harpenden. Delicious bakewell and coffee cake with a pot of tea, just the perfect spot for a catch up with an old friend. Enjoyed it so much agreed to make it a regular date.

site_logo

Sally Crisp . 2023-02-23

MORE AT Google

Amazing new coffee shop in Harpenden with plenty of seating and lovely staff!

site_logo

Jemma McDonach . 2023-02-23

MORE AT Google

Great coffee, lovely and friendly staff, would definitely recommend :-)

site_logo

Kids Inc . 2023-02-23

MORE AT Google

Love this coffee shop I came in with some friends for a toastie and coffee and staff were so friendly and interior and seating areas are so nice - lovely place to work or study. They actually gave me a medium rather than a small which is good!!!

site_logo

Milly Xx . 2023-02-22

MORE AT Google

Staff very friendly and polite. Took our puppy in with us and they were so helpful.

site_logo

pauley brom . 2023-02-21

MORE AT Google

Just discovered new Harris + Hoole in Harpenden high street . Nice seating area , well furnished ,clean and attentive staff - Do try it 👍😀

site_logo

Deirdre Millar . 2023-02-21

MORE AT Google

My favourite coffee shop in town- the staff are super nice and friendly and great spaces to do work or just have a coffee. Totally recommend!

site_logo

Sophie Ledger . 2023-02-20

MORE AT Google

Great coffee, great food/sweet treats and plenty of comfortable seating. What is even better is the staff - they are super friendly, hardworking and take great care in the level of service each team member provides.

site_logo

Kirstin Sprenger de Rover . 2023-02-17

MORE AT Google

Very friendly staff. Could not do enough for you. Great coffee and loved the Harpenden Community calendar. Gill

site_logo

Roger Hewitt . 2023-02-16

MORE AT Google

Lovely cafe, friendly staff (especially Zac), great hot chocolate and tasty baguettes. Good spacious quiet upstairs area. New favourite cafe in Harpenden. Millie and Claire

site_logo

Claire Chauhan . 2023-02-16

MORE AT Google

Sat in the coffee shop working today, seating wasn’t an issue, nice and spacious. Great coffee + lovely staff. Ordered the avocado and poached egg on toast while I was waiting for a meeting and it didn’t disappoint. Will return

site_logo

Michael . 2023-02-16

MORE AT Google

Have visited a Harris & Hoole previously But this one is much nicer staff were really friendly Reasonably priced and love the fact you can take dogs in! Had a very nice tea cake and my friend had poached egg on toast and both had a pot of tea Will definitely be returning!

site_logo

Debbie Jackson . 2023-02-15

MORE AT Google

Friendly staff & environment. Enjoyed my cappuccino with oats milk.

site_logo

Christine Parker . 2023-02-13

MORE AT Google

Beautiful new coffee lounge in Harpenden! Lovely lovely staff and general atmosphere, very relaxed and friendly! There is upstairs seating too which is something new in a Harpenden coffee lounge, with sectioned seating areas giving a more private feel. Will defo be a regular spot! Great selection of cakes and drinks! Love it!!

site_logo

Katie Moore . 2023-02-08

MORE AT Google

Lovely coffee, kind and smiley staff - but it’s just a no for me if somewhere is overly dog friendly. Dogs at every table, mud all over the floor, just really unhygienic. I’d go back to take away but it definitely isn’t clean enough to sit in.

site_logo

Cerys Hadwin-Owen . 2023-02-05

MORE AT Google

What can I say about Harris & Hoole apart from Absolutely Fabulous. 5 star customer service, especially to two members of staff Zac & Alice :) they were both exceptionally pleasant, very professional and very much a ' people's person'. Well done & thank you for this outstanding service.

site_logo

Zoe Francis . 2023-01-30

MORE AT Google

A new addition to the High Street (Jan 2023) and one of a large chain so very much a template approach to everything, from decor to food & drink, which is a shame - the atmosphere is very ordinary. Coffee was no better than the other big chains and sadly, they also don't know the difference between a long black and an Americano. Understaffed for a very busy Sunday late morning as well so service wasn't great. E.g. countless dirty cups & plates on tables. Plenty of room for improvement.

site_logo

Daniel Kerbes . 2023-01-29

MORE AT Google

Came in for a hot chocolate and a lemon muffin during the week and the quality was amazing, staff were super and interior so comfortable, clean and inviting. Have been back since to try more food and coffee! Will recommend.

site_logo

Deborah Marshall . 2023-01-28

MORE AT Google

Had brilliant service by Zac and Georgia on my recent visit. Coffee was prepared very well and I won't hesitate on coming back. They are a credit to the company. Thank you guys

site_logo

Karl Webb . 2023-01-28

MORE AT Google

Similary restaurants in East of England

restaurant_img
4.3

267 Opinions

location-iconVillage Arcade, 7 High St, St Albans AL3 4ED, United Kingdom
outdoor_seating_350820takeaway_350820delivery_350820

What a lovely little cafe. The decor is quaint. Has indoor and outdoor seating. Staff are really friendly. A short walk from cathedral.

restaurant_img
4.3

4 Opinions

location-icon3 Leyton Rd, Harpenden, AL5 2TJ, United Kingdom
outdoor_seating_365120takeaway_365120delivery_365120

I placed the order online and it was not registered in their system so I ended up waiting. But the problem was with the Sashimi where I found 2 thorns. The place doesn't have a customer service to express my disappointment, hence the review

restaurant_img
4.3

56 Opinions

location-iconAlbert Bygrave Retail Park, The, N Orbital Rd, St Albans AL2 1DL, United Kingdom
outdoor_seating_349118takeaway_349118delivery_349118

Wrong drink supplied when questioned about it was made to feel like it was our issue which was not the case at all

restaurant_img
4.3

98 Opinions

location-icon14 High Oaks, St Albans, AL3 6DL, United Kingdom
outdoor_seating_391691takeaway_391691delivery_391691

Friendly staff, lovely cakes and bread.

restaurant_img
4.3

1917 Opinions

location-iconRedbourn Lane
British
outdoor_seating_127544takeaway_127544delivery_127544

Had three different servers. The original server completely forgot to order side dishes. When chased, no one apologised (took ownership) and as we finished the main meal, still without side dishes, we cancelled them. Staff were non-plussed. Pity as food was nice but won't be returning in a hurry