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3.5

Based on 35 opinions finded in 1 websites

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Nº 464 in 546 in Lancaster

Nº 25 of 29 Chinese in Lancaster

CUSTOMERS TALK ABOUT DISHES WITH..chicken
Score
OpinionsNoteTripAdvisor353.5

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The best Chinese food we have ever had. Everything so far has been so tasty and generous portions. The staff are lovely too and the shop looks immaculately clean.

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Carol S . 2023-02-19

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Been using this takeaway for many years, quality has been steadily deteriorating frankly for last two years or so. Yesterday evening was last straw, slimy and fatty supposed to be crispy duck. Even dog not impressed. Hasta La Vista.

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Tracy P . 2022-07-23

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Excellent meal of king prawn curry and rice, quick and great service, good portion size and very tasty. I don't understand the poor reviews, we have been coming to Happy Palace in Bare for over a decade and the food has always been great. If I had a complaint it would be to bring back the lemon chicken - that was superb! It is always busy so I trust a lot of other customers enjoy the food too.

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Jules F . 2021-08-07

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Absolutely awful watery chicken, no peppers just noodles and we ordered fried rice, but no white rice not was and no prawn crackers, never again. Cooked in dishwasher for sure.

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Susan P . 2021-06-25

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We have had takeaway from the happy palace for many years. The food has remained consistently good quality fresh and good value. The staff are lovely, polite and always seem happy to serve you. Cant say I know of a better Chinese takeaway in the area.

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Julie R . 2021-05-06

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Ordered for myself and friends with children. Great choice of food and portions plentiful. Order correct with no problems at all. Ready to collect in 15 mins. Turned up, Covid safe premises, well organised, food ready. Food piping hot and very tasty indeed. No drama, just good food, ready on time and served by lovely staff.

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Munch_king123 . 2020-09-27

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Ordered a king prawn in Cantonese..asked for no cucumber and no celery...meal came with both, which is no big deal however could of been in other circumstances. The main issue was chewing what I thought was some sort of meat until I realised I’d ordered prawn..pulled it out of my mouth and realised it was some form of plaster/cloth I phoned happy palace calmly explaining the situation, I actually expected my money back but having been offered a ‘big discount next time’ I accepted as I’m not usually one to fuss.. I have just ordered some food tonight (23/11/19) only to find out from the young lady on the phone that my ‘big discount’ is 20% Disappointed is not the word Will not be returning

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JakeCCCC . 2019-11-23

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Curry sauce missing from order when we got home, then rang and they where quite helpful. But ended up driving back for it. The salt and pepper chips are awful and just oven chips, the duck in plumb sauce didn’t taste like plumb sauce. God know what it was. Salt and pepper chicken had 4 pieces of chicken in it. Just generally poor quality food. Wouldn’t recommend at all. 4 seasons it’s far superior and 5 mins away.

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Simon Y . 2019-09-21

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Had really nice meals from here in the past but sadly the quality of food as taken a step backwards standard things like chips look and taste like cheap oven chips, the curry sauce looks like it's been added to wallpaper paste. Please get your act together .

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Tickets-Boo321 . 2019-09-13

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Shocking ...half portion of salt and pepper chicken 7 pieces in total carton half full !!! Barbecue sauce tastes like a carton of salty wall paper paste ..and the 14 year old staff are rude !! Avoid at all costs garbage

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Travel772345 . 2019-09-06

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No complaints. Food hot and tasty. Ribs, curry, salt and pepper chicken definitely recommend. Delivery has never been late.

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tiny L . 2019-09-01

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sweet and sour chicken and chips. chips undercooked and tasted of prawn crackers plenty of sauce small amount of chicken pieces looked like scraps dry and tough . sick and the runs for days after. used to be a good takeaway but not now

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Anivad N . 2019-08-06

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We enjoyed our food from here. Some items are not available at other Chinese take always. Good service and delicious food

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MC220765 . 2019-07-08

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Just eaten from here first time trying it myself girlfriend has eaten from here before but I will defiantly go back food was delicious fully enjoyed mine

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Daniel W . 2018-06-27

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We have been using Happy Palace as our first choice go-to takeaway for years but never thought to bother reviewing it until I spotted an unkind write-up that doesn't reflect our experiences inn any way. This is without doubt then best in the area at what they do. We have tried others when they're shut, but they can't hold a candle to Happy Palace. They do need to get up to date with online ordering and decent IT but they can certainly produce good food. My favourite is their Special Fried Rice, to which I usually add a portion of curry sauce and some delicious mixed starters that come in a generous portion. Go elsewhere at your peril!

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Bowgreave . 2018-04-26

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I ordered sweet and sour pork, boiled rice and bbq spare ribs. The food was delivered reasonably quickly and was hot. However, that is the best I can say about it. The sweet and sour sauce was dreadful. It was gloopy and a bright neon pink colour. The pork in the sauce was fine, so I fished the pieces out of the sauce. The bbq spare ribs were the worse I have ever eaten. The ribs were overdone to the point of being burnt. The meat was tough and dry and the sauce was very salty. I had the impression the ribs had been reheated from the day before and fresh sauce poured over the top. Dog seemed to enjoy it though.

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extra_strong_mint . 2018-03-23

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Fish and chips were awful the worst chips I have tasted and batter tasted like banana fritters on fish, yack! Chinese food quite good would stick to this

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138janinew . 2017-05-19

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This is our local Chinese! And I can not fault it! Always lovely food and lovely staff! Prices are very reasonable and portion sizes are good! Lots of variety on the menu!

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emsfords . 2017-05-16

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We live quite close to the Happy Palace yet not eaten from there for some time due to disappointment in the past, however tonight's meal was really good my wife and I really enjoyed the spicy ribs, crispy duck and a special spicy chicken dish it is the best Chinese we have had for a long time, good portions and really fresh and flavoursome food could not praise it enough.

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Mike T . 2017-04-23

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Probamos el palacio encantado después de recomendación, nunca más porciones muy pequeñas la salsa en el pollo y hongos era un desastre gloopy y sin sabor. Pollo chow mein probado quemados, y la sal y la pimienta pollo tenía 9 piezas muy pobre se pegará a nuestra habitual para llevar

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LancashireSkids . 2017-04-02

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We tried happy palace as a change to our usual favourite jumbo's but never again, didn't remotely taste like what I ordered. Left very disappointed and hungry!

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Becki W . 2017-03-24

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Very enjoyable meal and the staff were friendly, we went at a quiet time so not sure what it's like when it's busy.

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Cerisebunny . 2017-02-16

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We've been coming to happy palace for our takeaways for years, always very good also good delivery times! 5* food ,staff are lovely to speak to including delivery drivers

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hart2809 . 2017-01-08

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I've been ordering my take aways from here for years and have tried most of the menu which is extensive and delicious. The family who own happy palace are so friendly and Always welcoming.

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Jbechstein . 2016-12-09

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He estado viniendo aquí durante años y siempre recomiendo sus alimentos a cualquiera que busque un chino en la zona. Un montón para elegir, siempre adaptados a sus necesidades si lo solicita y una gran relación calidad-precio. 10/10 para probar, valor y siempre caliente!

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beccib942016 . 2016-06-01

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Mi calidad han decrecido. Este solía ser nuestro local, aproximadamente una vez cada dos semanas.

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Mike C . 2016-05-07

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Phoned order in pleasantly and efficiently taken. Food came within time stated and was really hot. Both starters and main were delicious and freshly cooked made with fresh ingredients . Ample portions. Would definitely recommend to anyone a great find.

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A TripAdvisor Member . 2016-04-08

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I've been a regular at happy palace for years. Great food, great service! Never had a problem, always seems busy. Best Chinese around

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Gladys M . 2016-02-17

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Brilliant takeaway!Lovely staff..........so accommodatingHot fresh food and very good value for moneyWHY do you not do Chicken Balls :)

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Marquesado . 2016-01-11

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We've been having wonderful Chinese food from this place for years and years, this all comes down to the excellent service we have received whilst placing our order, the time promised for the food to arrive (always piping hot when it does) the taste and quality not forgetting the portion sizes which in comparison to some are massive and excellent value for money.The plates at our house do the talking and they're always cleared off with the nods of approval from all the hungry diners, Can't recommend this place enough and time to make yourselves Happy by visiting this palace.

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Adrian S . 2015-12-28

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My local Chinese takeaway was closed tonight so I needed to make alternative arrangements. I remember my daughter had tried the happy palace some time ago and thought the meal was good so I thought I would give it a try. I placed my order 1 x chilli sour soup, 1 x special chow mein. Firstly the order process was very good and the speed of delivery of the food was very prompt and after eating the product I now understand why. Firstly I couldn't understand why a takeaway that also does home delivery doesn't have any takeaway menus!!!. Anyway I proceeded to try the soup while there was a chilli flavour the rest of the soup flavour was very bland of flavour, (chilli liquid) regrettably tasted of nothing and was very thick with a thickening agent, very disappointed . Then onto the special chow mein, firstly the portion size was one of the smallest that I've come across ( 1xprawn,1xchicken piece etc) then I came to the reason why my food was served so quick, the carrots was very under cooked, the peppers was also raw / undercooked (while I understand the concept of el denti crisp to the tooth this was too under done) also some of the meat had a bitter burnt taste!, sauce had no strength of flavour or seasoning and the dish was on the cool side. It's very sad that a food establishment on a quiet evening cannot produce a good quality product to compare with its Competitors especially when the premises look to be very clean and in good order. Please chef taste your food before serving! it would make a very big difference to the business, reputation and your customers.

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Ken M . 2015-12-28

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Have enjoyed food from this Chinese for many years. Good quality but a fair price. Some of the dishes are exceptional!

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Sheila K . 2015-12-11

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Ordered my Sunday take away off just-eat. Delivery time stated 6:35pm. 6:50pm still no sign so I rang them up, apparently it was out for delivery so I thought fair enough, will be here in a few minutes. Rang a few more times as it never turned up and they still insisted it was on its way - it finally arrived at nearly 8pm. Basically told the driver to take it back and went to another take away. Had food from there before and it wasn't that nice for the price so definitely not going to bother with them again. Order from a more reliable take away as the management of this one is an absolute joke.

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AlexConway . 2015-11-02

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Wow how has this place turned so poor it use to be amazing now it's very poor. The food is way over priced and of poor quality very disappointed and the salt and pepper chicken is worst I had in a long time. I use to swear by happy palace no longer will try somewhere else now.

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RobinsonJohn . 2015-09-14

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Never had any problems with happy palace. The food is good quality and you don't have to wait very long.

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Rebecca M . 2015-07-07

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always good quality, sometimes not enough. Staff always friendly.Always a good variety of food. Never disappointed

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maltrichard . 2015-07-02

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After reading the good reviews on here about this takeaway I thought we would give it a go last night.Bad mistake, ordered fine over the phone and said would be with us within 40-60 mins which is fine and what you would expect to wait.Had to call twice to see where the order was! We was told it is very busy tonight and they are sorry it will be around another 20 mins so we waited.2 Hours and 15 minutes later after ordering we get a call asking if we would still want the order or cancel it, so we canceled it and went else where.Very poor customer service and terrible time to wait.Avoid.

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87Paul87 . 2015-02-01

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The food here is always great and the roast duck in ok sauce is unbelievable. Can't recommend it enough, big portions with lots of taste

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craggyhow . 2014-09-05

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Love the food here, the portions are good and the food tasty. Alittle more expensive than other take aways but worth the extra. The Singapore Noodles are the best we have ever had.

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janas4 . 2014-08-05

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