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4.5

Based on 769 opinions finded in 1 websites

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Nº 122 in 682 in Sunderland

CUSTOMERS TALK ABOUT DISHES WITH..puddingtapaschickenroaststeaklambcookedbeautifullady
Score
OpinionsNoteTripAdvisor7694.5

comment_iconOpinions

The best food in the area. High quality service, wine and the food is stunning at a very reasonable price. We can only visit here infrequently as we don't live in the area but there is no where better to go. Tagliatelle with fillet steak and prawns is a.great choice.

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Lesley L . 2023-11-23

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Highly recommend San Marino for Sunday lunch , with staff been very attentive & food cooked to a good standard. Price also reasonable.

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Andy A . 2023-10-19

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Sunday lunch is best in sunderland service is quick and friendly. Prices are perfect. Cocktails are delicious

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Marie P . 2023-10-14

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Very nice. Food is always delicious but we can never finish it. Lovely staff. Very friendly. Been many times and will be back

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Pat W . 2023-09-30

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Amazing from the booking to keeping in touch regarding bringing balloons etc for a special celebration, brilliant table situated under the cherry blossom. Staff were all absolutely fantastic, as was every course we ordered.. and the multiple cocktails and drinks, definitely recommend 💯 , thanks everyone at San Marino x

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Family of 4 . 2023-09-22

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We have visited San Marino’s on multiple occasions trying both the evening menu and the Sunday lunch menu. The food here is always 10/10, served hot and fresh with lots of options on the menu. It is our favourite spot for Sunday lunch, best dinners around. Staff are excellent, always fast service with a great selection of drinks available.

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Rebecca L . 2023-09-03

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Great family place. Food excellent staff so caring and professional and nothing is a problem service and staff excellent.

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Marie P . 2023-08-27

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A great visit to this restaurant. Friendly and helpful staff, lovely atmosphere. Menu is extensive and catered well for me as I need to east gluten free. Thank you for a great meal.

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Ballgown1 . 2023-08-27

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Visited today with family. We all had a roast dinner. I have coeliac disease and I was looked after so well. I had a gammon roast, and other guests had chicken roasts, nut roast, lamb roasts and pork roasts. Everyone commented on how fresh and lovely the food was. Plenty of tender meat, roast potatoes, mash, carrot and swede, brocolli, cauliflower, carrots and peas with a big jug of gravy. No Yorkshire pudding for me, but for the people who could eat gluten there was a HUGE Yorkshire pudding. Forgot to take a picture of the roast, but got a picture of my pudding. I had a gluten free Nutella Crosata which was delightful, other guests had tirimasu which was light and lovely, and chocolate brownies.

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Emileekatherine . 2023-08-27

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Lovely staff!! Fantastic food!!! Couldn’t recommended enough!!! My family (3 little messy kids) and I had such a great time!!! Staff was so attentive and kind for my kids which made this whole visit such a pleasant one!! Thank you!

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Ania3105 . 2023-08-23

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San Marino is a lovely restaurant. Great atmosphere, great food and great staff. Also have a great outside area. Highly recomnend.

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Sylvia B . 2023-08-21

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We have called in here a few times, early Saturday afternoon before the football match. Food is excellent and quick to arrive, staff very good and welcome us back when we enter. Highly recommend and will return.

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Vilgax . 2023-08-20

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We visited San Marino for a family meal and think it is going to be our new favourite place! We've never been before but will definitely be back. The food was absolutely delicious. Even our fussy 2 year old demolished her pasta dish. The service was excellent and the staff were really friendly, especially the male manager. He made a real fuss of our daughter which we really appreciated and it made for a really enjoyable and relaxing meal. Would definitely recommend.

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TheGrubs . 2023-08-20

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Beautiful place and our favourite restaurant to meet up with all family. Service is great, staff are very friendly and make you feel welcome and the food is the best Italian you can get around here. If you visit, go for the Lasagna as it’s the best. Thank you and we will be back.

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Camper47432207688 . 2023-08-20

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Food usually really good here, unfortunately yesterday it was average, scotch egg almost black on the outside, so crisp it was hard to cut. And cannelloni had a huge piece of star anise in for some reason which flooded my mouth with aniseed, requiring me to actually spit it into a napkin which just feels awful in a restaurant! Apparently dog friendly, but our waiter (older gentleman with tattoos) was extremely rude when I put my tiny, well behaved dog on my lap (just for a moment) while the girls made a little fuss over her. He snapped at me that “dogs aren’t allowed at the table!” Embarrassed, I placed her on the floor once more, only to see him seconds later fussing over a badly behaved Frenchie who was barking the place down. After this, while in deep conversation with a friend he came to take another drinks order, she and I weren’t particularly bothered about another and continued chatting while the other girls placed orders, he then came to our end of the table, and in the tone I haven’t heard since school bellowed over us “EXCUUUSE ME, do you want a drink?” We were flabbergasted! The poor food can usually be written off as it’s often very nice; but this kind of service needs addressing. On the other hand, the lady serving us was so lovely, we wished we’d had her all night. I was unsure about leaving a review but noticed others here have said similar about this member of staff, and wanted to add to that conversation because he is spoiling an otherwise very nice atmosphere.

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Sophie E . 2023-08-18

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We booked San Marino for my Mam's birthday, we'd never been before but we will definitely be coming back. When we walked in we were immediately impressed as the restaurant itself is stunning. There was 7 of us in total and we all thoroughly enjoyed...

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LPy91 . 2023-07-06

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Easily the best Italians in Sunderland. I’ve tried them all. Great staff as well, the manager is a brilliant fella as well, having a chat with us all like we were best mates. Love the place.

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Ben P . 2023-06-30

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Celebrated my son’s first holy communion here yesterday with 34 friends and family. Despite being extremely busy the staff were all really accommodating to everyone and couldn’t have been more helpful. Service was quick and straightforward and the food was absolutely lovely too in such...

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NB180708 . 2023-05-15

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We were here today to celebrate my Grandson’s first Holy Communion and oh my, we literally couldn’t have picked a better place! There was 34 of us which is a lot for any restaurant to deal with but we had 3 tables together and it...

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EmmaS552 . 2023-05-14

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Just moved to sunderland and thought we would try out this Italian restaurant which was recommended. Well it didn’t disappoint from the moment we arrived till the time we left! This place is very nicely decorated and the guy and girl waiting on us where...

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Camper24028767986 . 2023-05-12

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Dreadful service! Walked in after booking a table said to the guy there’s only 6 now instead of 8 he said to the young girl just put her on one… great start! Ordered food gotta say the young girl who served us drinks n food...

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Kalad1 . 2023-05-11

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If I could give it 6 stars I would! Really lovely and friendly staff throughout, always being approachable, just made for a really comforting experience. The cocktails really hit the spot and the place just looks rather pleasant. Would highly recommend visiting San Marino as...

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Chris W . 2023-05-07

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Food fantastic as always we eat here regularly always enjoy the food and service is always excellent staff really friendly highly recommend

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Justine H . 2023-04-24

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Another wonderful relaxing Sunday at San Marino’s! We live this place as a family. Staff are always friendly and efficient and the management always make us feel special. Food was amazing as always I had the monkfish which was to die for and the partner...

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Freedom30819762146 . 2023-04-23

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Latest of many visits here for dinner (Lunch for those outside North East). Was a Sunday, so plumped for the roast, i had pork which came with standard Yorkshire pudding and assorted veg, also assorted reg on sharing dish and plenty of gravy. Staff as...

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davidrodley . 2023-04-23

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This place is amazing. As soon as you walk through the door you are welcomed by friendly staff. We were taken straight to our table and we ordered our drinks. We were left to have a look at the menu which has a great choice...

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X5584FMlindas . 2023-04-17

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This restaurant is taking Sunday lunch to another level. Absolutely top notch. From the amazing food to the friendly professional staff. Thankyou so much for a great experience. Hope to see you again soon.

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upnorthbiker . 2023-04-09

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Outstanding food and service. I love going here to eat as everyone is so helpful and lovely. I’ve been going to San Marino’s since they were on Chester Road and will continue to go, as their food is so good. I would definitely recommend going...

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Lisa R . 2023-04-01

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10/10 again for San Marinos. Great selection of Italian food on the menu, and a fantastic selection on the specials menu too. Service is always very friendly, and accommodating. We enjoyed the food as much as the wine and cocktails 😊. Can't wait to come...

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Rebecca B . 2023-03-26

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This is our absolute favourite place to eat in Sunderland!! The staff are amazing… the food is dreamy and the restaurant just has a lovely family and dog friendly atmosphere

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smith_h7 . 2023-03-18

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Great good , excellent service . Never been then twice in one week Sunday lunch then mid week meal . Both meals fantastic , great Yorkshire puds , beef that cut like butter . Wow and those chunky chips

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848paulinep . 2023-03-13

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Wow, great food, great value and brilliant service for my sisters 60th. Staff were lovely and did a good rendition of happy birthday when we were served up the cake we had bought with us. We will be back!

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Philip s . 2023-03-11

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Great portions , fabulous food , excellent staff , lovely premises… also dog friendly ❤️. 100% recommend - be back soon👍🏻👍🏻❤️

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Coastal43190157090 . 2023-03-05

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Visited with friends for tea. Service was outstanding and the food was excellent. Will definitely return.

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gemmadR283BQ . 2023-02-26

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Really enjoyed our meal at San Marino. Excellent value for money, fresh and tasty with a lovely Italian selection. Loved the espresso martinis! The setting is nice but too bright for a romantic dinner for two, dim the lights and it’s 5 stars!

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Fran M . 2023-02-23

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Fantastic food and service Best Sunday Dinner ever! With lashings of extra gravy ! Always manage to fit you in with a smile….

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144jacquic . 2023-02-12

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First visit here yesterday afternoon with friends and it was absolutley lovely. The place had a lovely warm atmosphere and the staff went the extra mile checking everything was ok, checking we had drinks and so friendly. The food was even better, couldnt fault anything...

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Angela197612 . 2023-01-22

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The place is warm and inviting. Scott the manager and his team were amazing! Friendly and great customer service. The food was amazing, tasty, hit, presented well. Great value for money! Thank you for a truly lovely visit. We will be back!

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hellie1965 . 2023-01-22

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Went here for a belated xmas meal with work and what a gorgeous place this is staff could not do enough for us and we're very attentive and accommodating especially as one of our group asked for something that was not on the menu but...

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michellel30 . 2023-01-22

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First time visiting this establishment but won't be the last. Lovely meal and staff were super friendly, Scott made us feel so welcome. We will be back and would definitely recommend to others!

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Sarah5689 . 2022-12-30

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Came today for food, was well and truly impressed all round. Good quality food, clean surroundings. Staff lovely and literally go above and beyond.

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Sinead J . 2022-12-30

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Family gathering meal and drinks. Beautiful place, service was great and food was beautiful!! Will definitely go back.

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Camper47432207688 . 2022-12-30

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First visit here last night and it did not disappoint place is beautiful the food amazing and the staff can't do enough for you. Can't wait to return thank you so much

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N1cola80 . 2022-12-30

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Had a lovely evening here ,very impressed with the service and especially impressed with the gorgeous food. Will definitely be back!

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leannea567 . 2022-12-30

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We went for my daughters birthday meal & we were instantly made to feel welcome. Absolutely beautiful food & the staff made my daughters night by singing happy birthday. Great atmosphere! Can’t wait to return. Little hidden gem, well worth a visit!

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dannilon88 . 2022-12-30

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Fantastic food as always and excellent service, staff are so friendly and attentive. Always a pleasure going back here!

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T5718APamberp . 2022-12-29

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AVOID AVOID AVOID Can I start by saying that leaving such a negative review is not something I take any pleasure in whatsoever, but I feel i have to share my awful experience to forewarn others. So….having not heard back from 2 other restaurants re...

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D6109HWannab . 2022-12-27

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Yet another fantastic night with our family at this beautiful place, the food was outstanding and the service from all the staff are second to none, they are attentive without intruding on you too much. We just wanted to say thank you and wish you...

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Freedom30819762146 . 2022-12-27

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We had a lovely evening. Booked for a birthday celebration, family of 8. A very welcoming atmosphere, the food was lovely and the staff were attentive and the visit was an absolute pleasure. Would highly recommend this restaurant. We will be back.

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ARog50 . 2022-12-18

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Enjoyed a lovely evening at San Marino with close family and friends to celebrate a pre Christmas get together. The staff were very attentive and friendly accommodating our late request to move the time and changes in numbers at the last minute. Food was lovely...

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Compass54697879499 . 2022-12-13

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What a fantastic treat to find such an excellent, friendly and authentic Italian restaurant. Welcome was great, the food was brilliant and the whole visit was an absolute pleasure. Would highly recommend this restaurant to anyone that would like an excellent night out.

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George K . 2022-12-08

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What a smashing evening last night 8 of us precooked a table There was a Specials board on the wall which a couple of us took advantage of Service was quick ,the food was very good all in all excellent night Two for £14.50 deal...

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perosthedog . 2022-10-22

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Took our family because there is such a choice on Sundays and as always it was superb. Everything so nice. Food good, service good and staff so lovely. Wouldnt hesitate to go back and recommend. Thank you for a lovely time. (that's me with the...

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Patwatso . 2022-10-16

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We visit the restaurant regularly and it has always been great. Lovely staff, fabulous food and a nice atmosphere. Plenty of choices for vegetarians and non-vegetarians, good beers and wine and excellent value for money

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Lizjane72 . 2022-10-09

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We were really looking forward to trying a new place as a birthday celebration. I ordered a glass of wine without having chance to look at the menu. The Chianti was recommended and I agreed only to hear ‘large’ by waiter tapping it into his...

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karenfA9905GS . 2022-10-01

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Birthday celebrations Brilliant Sunday lunch had at San Marino’s again the food was delicious and service above and beyond as normal. Keep the good work up guys x it makes our week coming here

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Freedom30819762146 . 2022-09-25

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Booked a table for 7 people, we booked an early time 5:30pm as we had 4 dogs coming along. We knew the place was dog friendly, our dogs are/well behaved and staff were very welcoming of the dogs. We were given a great table in...

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Davey R . 2022-08-13

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Came for lunch for the offer for my partners birthday but we weren’t too hungry with it being boiling so we asked for starter & main for £14.50 offer, but the waiter instantly said they could only do that if we ordered 1 starter 1...

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michaela_mcg2019 . 2022-08-12

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I visited last weekend with a few of my girlfriends for a birthday brunch and we decided to have the bottomless cocktail and tapas menu! Absolutely well worth £35 for 90 minutes!! We’ll have to say we had a great afternoon and the staff were...

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T5718APamberp . 2022-07-25

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What a wonderful place! Me and my partner decided to go here for dinner before we went to see ed sheeran! The service was excellent, very warm a and friendly. They could not do any more for us even tho it was very very busy...

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Freedom30819762146 . 2022-06-07

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Myself and my sister booked this restaurant for a pre-theatre meal in a city (Sunderland) that we're not too familiar with and therefore made access of the address provided on San Marino's website which should be up to date and accurate. This was also the...

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Olivia F . 2022-06-05

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Fab service, lovely food, very friendly staff and lovely atmosphere. Only been twice but both occasions fab.

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popmeg . 2022-04-09

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Visited early Saturday evening and was blown away with the attentive friendly service and variety and quality of food. Arancini with goats cheese was delicious and so were the prawns with garlic and chilli. My partner had sole stuffed with salmon and prawns which was...

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Marie W . 2022-03-06

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Visited this venue for the first time on a Saturday lunchtime for a family birthday. It is nicely decorated and set out, although the high ceilings leads to a noisy atmosphere. It was fairly quiet, however, the noise levels sometimes meant we were struggling to...

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Michael R . 2022-02-24

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We booked San Marino before going to the theatre and had a wonderful meal. The staff were amazing, the service was fast but we didn’t feel like we were being rushed, they checked in on us and catered to our every need. The food was...

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Ella S . 2022-02-19

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Been out shopping in Sunderland and we were booked to go elsewhere this evening but decided to try San marinos. Ordered pate and garlic mushrooms, absolutely beautiful ! I had kiev and my husband and son had pizza and then my son had brownie. Couldn't...

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Lorah T . 2022-02-14

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We came here with friends to celebrate a birthday and the food was delicious! Cocktails lovely. Service was quick and friendly. A guy called Scott came over and asked how everything was. He seemed on-top of everything- thank you! Definitely returning soon.

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Goodvibes1 . 2022-02-09

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We went to Hanover Place for a few drinks and food on Saturday afternoon, decided on the spur of the moment to go so didn’t book a table, but that was no problem the staff were very friendly and accommodating nothing was to much trouble...

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907jow . 2022-01-10

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On arrival we were given a very warm welcome and shown to our table of 12 . We individually went to bar for drinks which was fine , no confusion as to who had what to drink . After waiting around 20mins or so our...

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shoptiludrop_10 . 2021-12-04

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Saturday 6th November we were booked into a different restaurant, when we arrived it had closed its doors that morning so we were left on the street with birthday cake and balloons. Rang Hanover place and they were amazing. Found us a table straight away,...

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lindahowe . 2021-11-11

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Apologies for the lack of photos too busy eating and enjoying ourselves. Had a great meal here with friends, amazing value menu and a wide selection of tasty items. I had the crab and prawn lasagne from the specials board and it was delicious. Friendly...

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morgs51 . 2021-10-31

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Been here a few times and it’s absolutely beautiful. Amazing food, beautiful place, lovely staff who couldn’t do enough for us. Can’t wait for our next visit❤️

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T5718APamberp . 2021-10-16

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Had a fabulous birthday meal! The food and service are next to none, we’ll recommended. Staff are very friendly and attentive, well run and food amazing. Thank you for a lovely evening

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Freedom30819762146 . 2021-10-07

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We had a lovely visit to San Marino’s, which started with a really warm welcome – it was nice to be recognised for our previous visits to the old restaurant in Chester Road. The cocktail menu is brilliant with some very tasty cocktails. I love...

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Life-on-mars342 . 2021-09-27

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Different venue, a lot more space but most importantly the same good staff and of course the wonderful food. We still love San it Marinos!

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Keithsafc . 2021-08-27

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We have been here a few times since it reopened and it has been excellent every time. One of our favourite restaurants, we have been going to its previous location for years and the new restaurant is stunning. The food is amazing, nothing is too...

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staceyar . 2021-08-14

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Took my mother out for Sunday lunch. Waitress spilt a drink that went all over my mother. In her shoes everywhere. She was soaking. It was an accident and they did apologise but not once did they ask if she was ok was there anything...

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W2659AMdavidk . 2021-08-08

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We called in today on the off chance for lunch. Had read that they had moved to new premises. Must say food was lovely and excellent service from literally walking in the door. Got a nice table outside, lovely little sun trap and really enjoyed...

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SAFC T . 2021-06-19

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Had a delicious meal here last night.. Different venue but same friendly staff, lovely atmosphere and efficient service.. And Cocktails on tap.. Opted for porn star martinis.. Were delicious.. Highly recommend a visit. I'm back again shortly can't wait ❤️

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deborahrM3202PN . 2021-06-05

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First visit here since San Marinos on Chester Rd closed. As always food and service were excellent. Wonderful atmosphere.

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Tony M . 2021-06-04

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10/10 food and staff absolutely amazing!! Would Definitely recommend. Absolutely love this place!!!!

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katherinesP8710JK . 2021-06-03

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We visited San Marino at Hanover place today and were warmly welcomed despite not having a reservation. We chose to sit al fresco and really enjoyed the sunshine in such a beautiful outdoor area. It seems clear that a lot of time, love and money...

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Jackie720 . 2021-05-30

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We visited San Marino tonight following their change in location. One table of 5 (with friends from outside of the location). We ordered starters which out of four the garlic bread was by far the best. The remaining pretty bland. We then got on to...

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emman591 . 2021-05-29

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I took my 2 children for a meal at San Marino’s at Hanover Place tonight. With it being their opening night at the new venue, I was honestly expecting teething problems but I’m happy to say that everything was absolutely perfect. Staff were all lovely,...

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Relw159 . 2021-05-20

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We had a takeout meal delivered to us via a friend for my birthday. The meal itself was very nice but the overcharging left a bit of a nasty taste in the mouth. The website and accompanying leaflet with order stated £1.50 delivery charge *Post...

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Judith N . 2021-01-29

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We’ve been going to San Marino for years as a family and are never disappointed. The food, the drinks, the staff, the atmosphere all excellent. We’ve been unable to visit during the pandemic so there have been a lot takeaways, but pleased to report it’s...

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kaitlindl . 2020-12-18

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Been here numerous times for Italian and could not fault it. In fact San Marino meatball pasta is by far my absolute favourite and 100% recommend but recently went for a Sunday dinner. It was poor. Cheap to be fair 3 courses for £15 cannot...

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Cb1493 . 2020-11-01

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Fab take away for a family of 5, fresh and hot and full of flavour, chicken, prawns and pizza all great and perfectly cooked veg. Well done and thank you x

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debra s . 2020-10-31

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Took awhile to get through on the phone but so glad I was persistent. The food was so nice really hot will definitely be ordering again.

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Hayleycooper2808 . 2020-10-03

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I visited HP this week and was again impressed. The food was excellent as always and staff polite and welcoming. All COVID measures were met so I felt very comfortable being there. The value for money was brilliant and can't wait to return again soon.

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don_toffee . 2020-09-25

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First time delivery from San Marino and was not disappointed. Delivered within 1/2 an hour as we said ASAP. 2 pasta dishes, 1 chips, focaccia bread and garlic dip - delivered for £22. Food was delicious and still hot. Highly recommend- give it a try...

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Angela C . 2020-09-19

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We actually booked this for my birthday on march the first day of lockdown which was obviously cancelled. So we rearranged it for my 50th and a half when we felt safe that covid safety had been embedded into restaurants. To reassure anyone concerned san...

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hw586 . 2020-09-18

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Brilliant place very friendly and welcoming, would highly recommend also dog friendly. Food was excellent as was the range of beers and cocktails

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tonycD6596JA . 2020-09-14

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Dog friendly and she got a water bowl and treats as we sat. Lovely staff as they waited on our 4 adults and 2 and 4 year olds. Lovely food. Lovely atmosphere.

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mattheweO5359BE . 2020-08-22

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Went for a meal and drinks here last night. Food was fantastic, great wine and an amazing Basil Blush cocktail! Lovely friendly staff and great beer garden too!

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theLonsdales . 2020-08-08

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1st time at Hanover place and safe to say won’t be the last. Starters of Goats Cheese and Scotch egg followed by mains of Chicken Kiev and Liguine Scogliera were honestly top drawer. Will definitely be returning and recommend to anyone to give this place...

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Hutchy1810 . 2020-07-30

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Great place for a relaxing drink, a very good menu ( we’ll be trying that this weekend) . Excellent welcome by all the staff , very professional staff dealing with the new rules and regulations regarding COVID-19, a safe and clean beer garden.overall a excellent...

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raymondp783 . 2020-07-29

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The food and the service were both amazing. We enjoyed a few sociable drinks as well. Both of us were nervous on our 1st night out since lockdown began but were soon put at ease. See you guys again for our anniversary meal in 2...

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Peckory1 . 2020-07-19

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Me and my friends went for food and drinks. Absolutely beautiful food very friendly service lovely staff would highly recommend and will definitely be back.

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aimee2507 . 2020-07-19

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Beautiful surroundings with excellent food. Both of our pasta dishes were spot on and the kids loved the Chicken Milanese. Will definitely visit again.

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DonnaMCornell . 2020-07-18

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Italian
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We ordered a take away for delivery, and ordered it to be delivered at 8pm as we were due home just before then. Just eat then said it was was delayed until 9:20pm so we knew we had plenty of time. I received a call at 6:20pm saying they were outside. I apologised and said it was ordered for 8pm, we are not there to collect it. The driver apologised and said he would sort it. At around 8:15pm I rang up just to confirm that the food was still coming and a young girl answered and said she would find out. Suddenly a very rude and angry man came on the phone, he did not say who he was, and started actually shouting at me down the phone for refusing the order. I tried to explain the problem but he would not let me get a word in. He said on his end it did not say 8pm but I had the app open and it said 8pm on my end. I even tried to say it may be a just eat error but he would not listen. He was extremely aggressive. I asked to speak to someone less unpleasant so he put the young girl back on the phone, who was full of apologies and incredibly helpful. So I would like to thank her and point out how good she was considering how aggressive and unprofessional her colleague was. When the food was delivered the driver was lovely, and he did show the ticket that said 6:55pm (still later than they actually tried the first time) but I explained that I had triple checked and the app said 8pm. I absolutely think this was a just eat error and did not bother me in the slightest, these things happen. This review is based on the vile behaviour of one of the staff. This is the first time I've ever left a negative review for anything because I was so appalled by the way in which he spoke to me. We order from here regularly and enjoy the food, so I really hope the establishment get rid of this awful employee.

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4.5

47 Opinions

location-iconWhitburn Bents Road
Seafood
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Brilliant combinations of flavour and texture. Great menu. Lovely team. Fab location. Try it! Our favourite place by a country mile!

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4.5

10 Opinions

location-icon23 Fawcett Street
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Lovely afternoon meeting old friends & one special friend from Australia. This is a hidden gem but could be improved greatly and 'COULD BE A UNIQUE' place for Sunderland. Firstly they need to get the phone line working. Three of us had tried to get through to pre order food but phone line does not work. Two lovely happy girls on service but they were overworked and looked stressed, they need a pat on the back . Couple of jacket potato orders were missed from one order so it was an extra half hr wait. Then 2 sandwiches came out with wrong fillings then they ran out of bread so no more sandwiches could be ordered. Not the waiting staffs fault but they got the flack. Then we were told there was no white wine left. Such a shame as we loved the place but it needs these things addressing. would still recommend as we need some unusual attractions in our city. With a telephone system that works.

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4.5

47 Opinions

location-iconAthenaeum Street
Other cuisines
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Attended a party here last night, Terrible service and drinks. The staff were miserable definitely no service with smiles in this place. I do agree with the last review, the staff need customer service training. Gin with a warm bottle of cheap lemonade for my first drink, Then I got a glass of Warm Prosecco (which I was advised by the staff that the party guests were drinking far to quick so can’t chill quick enough)🥴 Then I received a flat dreg from a different kind of Prosecco bottle which I had to send back. Then I noticed each round of the same drinks I was being charged different prices. When questioned I was told I should be lucky that I have been undercharged the previous time🥴 Good job this place is at the bottom end of the town so it was a 1 off visit, I’ll not have to visit again.

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4.5

631 Opinions

location-iconBiddick Ln, Washington, NE38 8AB, United Kingdom
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This is a wonderful venue to have at the heart of our community. I particularly like the art exhibitions which are very professionally displayed; make it a visit, you won't be disappointed. The Courtyard bar is the icing on the cake for laid back food and drink. For CAMRA drinkers, it's a must.