Haidilao Hotpot Birmingham in Birmingham

The service was fast and friendly!!

I don't recommend self-service at all. The menu is separate, with very few choices, and I was not informed in advance. I was also deceived into registering for membership, saying that there is a member discount, but in fact there is no

I had my birthday party here, it was a great idea to have a birthday party here. Always enthusiastic and friendly!

Thank you to the young lady at the door who was so considerate in helping us put on our raincoats. It is indeed Haidilao.

Fantastic service, could not have been more welcoming. Food is great quality and tasty. Tables are a little cramped considering your ingredients need to be on the table - this is a minor issue though and we will definitely return very soon!

Had an amazing experience at Haidilao! The service was excellent—staff were super friendly and attentive. The ingredients were fresh, and the hotpot broth was delicious. Loved the variety of sauces and side dishes. Will definitely come back! Highly recommend Xiao Ke, she is really lovely❤️

Their customer service is amazing! Waiting for a table? they provide lemon tea, lemon water, snacks. When you get to the table they offer an apron, a hair tie for those with long hair, any plates you’ve finished they always take it as soon as possible to keep your table clear and ready for anything else you order. A Drawer for your coats which is stored under your seats! Water jug kept on the edge of the table so it’s accessible without taking up too much room on the table. When you book a table they always ask if it’s for an occasion as they are known for their happy birthday song/celebration. Even have entertainment of "flying noodles" where fresh noodles are professionally thrown in front of you for no extra cost except for paying for the actual noodles to eat. Only downside is you order via an iPad, if this doesn’t suit your ability they are able to help. They have Japanese toilets, the bathrooms also have mouthwash, toothpicks, sanitary napkins. The quality of the meat is very good! (My comparison is one day I went to happy lamb hot pot, the lamb tasted too rich and fatty, two days later I came to Haidilao for the first time and the lamb was much tastier and fresher.) The seafood pouches are also yummy! The spicy lamb broth is my go-to!! Overall Haidilao is my favourite place to eat at the moment, I’ve been back five times since my first! Parking - Edgbaston street car park (above Birmingham indoor market) 2-3 min walk from restaurant.

Outstanding service. Whilst I am not a huge hot pot fan my partner is and she was so happy being there. I enjoyed the meal.

What a stunning night. I loved the experience of hotpot dining. The food quality was astoundingly good with such a variety to choose from. Loved the condemned bar as well, again, so much to choose from. Highly recommend the tomyum base, if you can take a bit of heat. Can't wait to go back and try other fbh FS on the menu. Highly recommended.

Delicious as usual, good service, good variety of food selections, high quality.

Impeccable service and food. A better explanation of how to order more food would have been great but we got around it, but it was still worth five stars

Ginny is absolutely lovely explained us through everything gave us amazing recommendations would deffo come back!

a unique experience that is so worth it.

Most attentive and polite staff I have ever experienced. Broth delicious and a good spice level. Very deep menu, with options for everyone.

Came here to eat with friends. The service was very good and the food was delicious.

The environment is great, there are many customers, and the atmosphere is great! The butter in the pan is super fragrant, and the beef that’s been cooked is truly amazing! !

Am a regular customer here and love it! Delicious food and wonderful atmosphere and all staff are super lovely and kind and helpful like my amazing server today Ginny 🥰 my favourite restaurant!

Very friendly staff and the food is really nice.

Great dining experience, delicious food and great service!

The food is very good and the waitress is very nice. Will come again next time

Very good experience! Warm service:)

The portions, food, and customer service was excellent, especially the customer service it was our first time here and they were so helpful and didn’t rush us or get upset that we was taking our time, they were very understanding, thank you hotpot for making our evening be a good time❤️.

Always amazing here ! Very friendly service

All you can eat is really worth it!

The ingredients are fresh and the service is excellent

I come here basically every week, more than a dozen times. It’s so delicious! The seasonings are very fragrant and the service is excellent! A must visit every time you come to Birmingham

Nice dining environment! Fresh ingredients and friendly waiters

The hotpot here is delicious and I really recommend the pork bone soup and clear soup. The sour drink is a must too. It's such a great place to have lunch or dinner with friends.

The member here are very friendly and the food is nice. Come and visit them.

Great experience for my partners bday Food is fresh and staff is very helpful and friendly. Will definitely come back

The service attitude is very good, great

The buffet is a good deal, I will come again next time

The food is delicious and the buffet is very cost-effective. I recommend everyone to try it.

The food is very delicious and the staff are very friendly. I recommend everyone to come~

Great food and broths! Service Robot was great

Very good Haidilao, satisfied my stomach

Haidilao is my favorite hot pot restaurant in Birmingham! The service is extremely good and the food is delicious. Every time I come here, it feels like I'm home!!! I'd like to thank the handsome guy with pink hair in the restaurant. His service is good！

Very good, delicious. I love it and will eat it next time

I have been studying here for a long time and eat here often. The taste is very good.

The food and services very nice

Food is good customer service 10/10

The service is very good, the ingredients are fresh, the environment is clean, the price is right, I like it

Very good, I will come again if I like it

There was a pink-haired guy with a super good service attitude, which made me feel like Haidilao in China! The taste is still great as always!

It's just delicious, it's just good. I'd regret it if I didn't come. Anyone who criticizes is not jealous. Fragrant

I was really looking forward to dining here, especially since I had informed the restaurant in advance that it was my boyfriend’s birthday. I was assured they had made a note and even offered to pay extra for a cake or something special, but nothing was done—despite seeing them celebrate for another table. The waitresses and hosts were lovely, but the staff bringing our food were quite rude, dropping dishes on the table without saying what they were and rushing away. I even had to chase up missing items from my order, as some took a long time to arrive, and one never came at all. Overall, the service was disappointing, and I wouldn’t rush back.

Very delicious food, and thanks for the wonderful service by Lee! Can’t wait to come again

Food was very basic. Broths were pretty tasteless. Very disappointing. The place was absolutely freezing. Was given a blanket help warm myself up. Could not feel fingers before leaving. Service was ok. Very bad stomach the following day. Vastly overpriced. Would not recommend.

The system allocates too many numbers and the queuing rules are unreasonable Customers with reservations cannot eat on time All walk-in customers must wait in line behind all reservations for an hour without letting a walk-in go in to eat.

Tried once came back almost every weekend while living in Birmingham! I love this place!

Great food even though I had to cook it myself! 😉 Felt really looked after by all the staff we saw.

I originally made a reservation for the lunch buffet at 3.30, but I had to wait until 4.10 to be seated. I was told that the induction cooker was very slow and I couldn't make time for the lunch buffet. According to the dinner price, it directly changed from £32.99 to £38.99 per person. The waiter didn't come after calling many times. The food was served very slowly and there were very few dishes to choose from.

We arrived at 7:20pm for a 7:30 booking and we were waiting to be seated until 8. However it was super busy for a Saturday night. They provided us hot honey lemon water whilst we waited which was appreciated very much as it was very cold. Once seated, we were provided with hair bobbles and glasses wipes. - some of the best service. We ordered vegetarian and halal options, there were 3 available. The staff helped us lots with providing everyone the best option without compromising on flavour. Everything tasted amazing. I can't wait to come again. There's a student discount on Monday - Friday from 10am - 6pm. I think it's 30% of sides.

Just Wow, this restaurant was an experience from the time you enter until you leave, you are well taken care of. I would advise to book as they are very busy. I made a booking for 2 for dinner, no buffets etc. Upon arrival you are greeted warmly and were asked to wait as we were early. In the waiting area they have hot honey lemon water, coffee, sweets, little snacks, also a staff member comes round and offers you more. There are board games, and dramas on the TV. We were seated maybe 15 mins after our booking, but they gave us the tablet to start looking at what we wanted and told us how it works. We were taken to our seats upstairs, every single staff member we saw greeted us as we walked to our table. Our waiter was Alex who just a delightful young man and provided us with an excellent service. He explained everything. We ordered the quarter pot with 4 soup bases, me like an idiot ordered the one that was super spicy I couldn't handle it but the flavour was actually so good. All the bases were flavoursome and you could then add your own seasonings from the seasoning table. They had everything, tissues for runny noses from all the spice, lens wipes for when your glasses steam up, it was great. We tried some Chinese liquors they were great, we had a lamb and beef quartet with some other extra sides Everything was great, it's a really fun dining experience, preparing your own food to your liking. It can work out quite costly if you want a lot but if there are more people it's quite cosy effective. I knew what to expect so I wasn't too worried. Spent just under £120 for 2 people with food and drinks and sides. They also did a happy birthday table for us as I said it was cousins bday. My only disappointment but I won't mark them down for this is that we ordered the kungfu spaghetti, however the guy did not do any theatrics, he just plonked the noodle In our base so it had not even been stretched. I thought maybe because it was busy they were not doing it, but shortly after the table next to us got the service. But hey, overall it was a great experience and I will definitely go back again.

Having been to the O2 location and now Birmingham’s both with exceptional service and food, my partner and I can honestly say Birmingham Haidilao has our hearts. We celebrated our anniversary tonight and right from the very start they made our evening so special. From a beautifully decorated table, attentive staff (big shout out to Mike), amazing food and suggestions to our beautiful anniversary photo scroll and gift - what a night to remember. Never ever disappointed with anything at any of the locations and highly recommend as something to do whether that be in a group, night out or celebration. We will be back!

Great food. Good Service. An experience if you've never had hotpot before.

Best restaurant ever, The food is 10/10 but the staff make it 100/10 so welcoming and understanding of dietary restrictions, amazing location, been there twice but will always be my favourite place to eat in Birmingham! Definitely recommend

First of all, the general cleanliness of this place is very evident, the small details make all the difference especially in the toilets and baby changing. Went for the dinner buffet and although pricey per person (£38) you do leave feeling satisfied, the options for food and sides are pretty decent. Although actual fish and sea food limited on buffet option at least. Some very experimental food options available such as pork brain and duck blood. Didn't try so cannot comment. Over all had a very good experience. High chairs are available although with the serving robots it's not ideal so something to bear in mind.

The whole experience is soo good, the Front of house staff is so helpful and polite and the food was amazing. I specifically loved the tom Yum and sukiyaki base and Xiao Qi was our server of the day I would say, she was so helpful and kind and the service provided was top notch. My first time trying a hotpot place and my experience was amazing.

Thank you very much, it was very nice experience in Haidilao for my birthday party. Xiao QI was taking care of us very well and the best hospitality! 💜💜💜

A Lunar New Year Feast to Remember! We visited Haidilao Hotpot Birmingham (next to St. Martin’s) to celebrate the Lunar New Year with a friend far from home, and it truly felt like a festive indulgence! Despite a 30-minute wait for our table, the service once seated was exceptional, making the experience worth it. The feast was next level—we treated ourselves to Wagyu, ribeye, and chicken, all cooked to perfection in our double-broth setup: spicy beef and a classic rich broth. A must-try? The Kung-Fu Noodles—not just delicious but also a performance on their own! We also devoured squid, chicken skewers, fried pork, and sweet potato fries, all crispy, flavorful, and perfect alongside the hotpot. For an immersive, high-quality hotpot experience, Haidilao never disappoints. Definitely coming back for another interactive, fun, and delicious meal! ⭐ Highly recommended for hotpot lovers and special occasions! ⭐

Incredible service, they went above and beyond for us!

Good service , I got a good birthday experience here , thanks

Awesome experience. Was really nice!

Visited first time and absolutely loved it. The food is amazing, the staff are absolutely fantastic. Great hospitality, atmosphere, and yes, the restroom is on another level. We had a lovely time ❤️❤️❤️🫶

Extremely recommended buffet here and please have Hailan as your main server, she has a very professional service and very friendly towards customer. Out of all the hotpot shop, she is really polite and serves us comfortably. I will rate her 11 out of 10 in terms of all-round service.

My first experience having a hotpot and it was every thing I expected and more. Will definitely be returning. All the staff were welcoming and friendly

Had my my boyfriends birthday celebration here. The staff were so friendly and helpful. Definitely made my boyfriend’s night! We got loads of extra snacks while we left. Also the place is very nice - the toilets are so clean and they have robots around carrying your food.

Tasty and fun experience, and staff did a nice birthday surprise with fruit

Had such a great meal here for my sister’s birthday! They went above and beyond - decorating the table, printing out photos for us to take home, singing to her and giving us free Haidilao tote bags! Special thank you to Jacob and Wendy for their excellent service :)

Absolutely great service, cute little robots help delivering your dishes, kungfu noodles was fun to watch. We had the standard lunch buffet, truly great value for the amount and quality of food you get.

We had buffet for 2 people, everything is acceptable, not good

The best customer service ever. And the food was top quality and delicious. Would 100% recommend and we will definitely be going back.

5 stars for Jacob. He is so helpful, good service and very friendly.👍👍👍

The service here was amazing. The staff were super friendly and accommodating. Where this place falls down is the value for money. We went on a public holiday which apparently meant we couldn't do the "all you can eat" option. Usually I would say that this was our own fault for not looking into it before hand but we had tried and there is very little online to provide any clarity on this. Overall, the quality of food for what we paid was pretty ridiculous, and because of this, I doubt we would go back again.

Seriously tasty food, the staff were really friendly and attentive. We will definitely be coming here again :D

The food amazing. The toilets even more amazing i feel clean.

I had an incredible experience at this hot pot restaurant! From the moment we arrived, the staff was exceptionally kind and attentive. While we were waiting for our table, they thoughtfully provided us with snacks and water, which was a lovely touch. The team took the time to explain the menu and how the hot pot works, making us feel comfortable and informed. Our food came out incredibly fast, and everything was delicious! What really stood out was how they took extra care of the child of the couple who was with us, giving them a toy to keep entertained. The service was beyond excellent—I've honestly never experienced anything like it. The staff was genuinely welcoming, and their attention to detail made us feel valued. The prices were also very reasonable for the quality of food and service we received; it was worth every penny. Even the restrooms were impressive, equipped with mouthwash and top-notch cleanliness. Overall, I couldn’t recommend this place more—fantastic food, exceptional service, and a truly welcoming atmosphere!

We had a great experience. The food was delicious and fresh, the waiters were very polite and friendly, and the hot pot experience was so much fun! Cindy who helped serve us was brilliant! I cannot recommend this place more❤️ Servings are plenty for the price too.

Staff are very polite and helpful. Nice food. Very nice experience.

Super friendly staff, super welcoming. Always love coming here for a meal.

The service is very warm every time, the atmosphere is great, and the food is good

Very good experience, the food was deli’s and the staff is very nice

The service is excellent, the food is fresh, there are many gifts for the children, the environment is clean, it is worth recommending

Excellent services since I entered into the restaurant. The food is amazingly nice. What I like most is the plenty space that I can sit with my family comfortably.

The service was great and the food was amazing! It came out very fast and I like how cozy the atmosphere is inside! I would totally recommend my friends to go here

I liked it when they stretched out the noodles while dancing

This was our first visit to Haidilao Birmingham. We went for the all you can eat lunch deal. Staff was attentive and passionate initially. Some of the food arrived quickly and swiftly via the robot. However, I believed half of the dishes we initially ordered didn't arrive. I had to ask the staff 50 mins into our meal, and they chased it for us. Unfortunately, we didn't have time to finish the food we ordered; the food portion was also bigger than expected. 10 mins before our time slot ended, a staff approached us saying we had to finish the meal in 10 mins. Else, it would be £10/100g of leftover food. Having 5 plates of food on the table, we ended up paying £40 for the leftovers. The principal of Haidilao was customer service. I would say the service in Bham Haidilao didn't meet my expectation. My experience started great but went downhill bcoz of what happened. Would appreciate if they could approach us, warned us about the food portion size and time remaining earlier on. If the food weren't delayed, perhaps we would have more time to eat and avoid duplicated orders on the machine. My advise here for people who's going for the all you can eat option is be careful when ordering, don't order too much. Would I visit Haodilao in Birmingham again? Probably not. It's not a place with good memory having to pay £100 for 2 of us. Visiting again would be traumatic. If someone pay for my meal, perhaps I would go... P.S. Kudos to the guy who weighed the food and went easy on us. The kungfu noodles guy was also very skillful and I liked the noodles.

As always, the food was amazing! As an international student, it’s nostalgic to enjoy dishes that remind me of home. The servers were fantastic – super accommodating, even with my lack of Chinese language skills 😂Thank you for a great time!

The food is absolutely amazing but what's better is the service, impeccable.

Been here for more than 5 times.. and always been amazing. The service, the food and especially the broth and the sauces are fire!!!! will keep coming backk

The service is very considerate and thoughtful, very suitable for friends to gather and chat ~

The price is affordable and the taste is very good. It is highly recommended and worth eating.

First time having a hotpot. Brilliant service staff so helpful . Over all a great experience 😉👍

Excellent service, staffs are all friendly especially the lovely waitress Hailan

Booked for my Sons 16th Birthday the staff were very welcoming on arrival and we were promptly seated at a large booth which seated all 9 of us. The menu was explained to us and how to order on a tablet as this was our first visit......the food was fresh and well presented and as it was my sons birthday A5 wagyu beef was brought to the table at no extra charge as a Birthday treat ! A group photo was taken at the start of the meal and to our surprise and delight a framed picture was presented to my Son at the end of the meal. The whole experience was fabulous! Thankyou to all the staff for making my sons 16th Birthday so special !

Super worth it. Inexpensive and super friendly

It tastes so bad. The pork belly is so hard that it explodes. The waiter is very busy. Can the boss hire more people? We have to save this kind of money and make the customers wait for a long time. The beef nuggets section is empty. We didn’t refill it until we finished eating. The waiter insisted on adding us on WeChat. We were convinced and deleted it as soon as we left. I will never come here again.

Wonderful eating experience. Beautiful surroundings and fantastic staff. Highly recommended

This is good hotpot without a doubt. I prefer the sukiyaki soup base to the tomyum one as the tomyum is quite oily to me. The sukiyaki is very well seasoned. Service is very fast, and staff members are extremely caring. We were served by Michael (Hoang Anh) and he was absolutely fantastic. It is very busy and it is best to pre-book.