Hai Lua cafe in Richmond upon Thames

excellent beef pho. fresh and tasty.

I have ordered from here before and was very happy but tonight it's the opposite. Had a very hard day and just wanted a pho, my husband isn't home until late so ordered his food too. They delivered the COMPLETELY wrong order, they even knew they did it because they called my husband to apologize but said they wouldn't send the order and we had to apply for a refund. This was supposed to be a treat, I can't even eat the food they've given as I currently have stomach issues and can't eat anything spicy so I'll go to bed hungry. So so upset and starving. They probably didn't care because they close at 9pm which I didn't realise until after it went wrong, so I'm guessing rushed our orders because the one I got is only half full and spilled everywhere anyways. Unfortunately this was my go to Pho restaurant but I won't be coming back now.

excellent service and tasty food. polite delivery driver

excellent service and food. polite delivery driver 👍

My husband and I tried Vietnamese food for the first time and throughly enjoyed it. We ordered salt and pepper squid, fried chicken and a couple of noodle dishes. It was fresh, tasty, well seasoned and as it was not cooked in a lot of oil, felt healthy. I would recommend this restaurant and will eat there again.

Awful taste. Just water with boiled noodles! Pathetic

Nice restaurant but the service is not very good. They do not take the menus from the table after you have finished ordering the dishes.

The Best independent Vietnamese Restaurant I’ve had in London. The food is so wholesome and delicious and absolutely fantastic value for money! The staff are the sweetest people and the service for Dine in and pick up are great! Speedy tasty and healthy. A must try!! X

This is the second time I've ordered noodle soups (bun bo hue & pho ko bo) via Uber Eats and they definitely know how to pack it well so that the soup doesn't spill, and it tastes just as good as it would be in the cafe! Definitely planning to go in-person one day and it's inspiring me to explore other Vietnamese dishes too!

I recently ordered from Hai Lua Twickenham through Uber Eats, and my experience was nothing short of a disaster. When my order arrived, the pho broth had spilled everywhere, turning what should have been a delightful meal into a soggy mess. Attempts to contact the Uber driver went unanswered, but thankfully, Uber provided a refund. The real highlight of this experience, however, was my call to the restaurant. I hoped for some sort of solution or at least an apology. Instead, I was met with hostility. The owner was incredibly rude, dismissive, and even shouted at me over the phone. He constantly interrupted me, offered no solution or replacement, and amusingly enough, blamed my luck for the mishap. Clearly, I had no idea that ordering food could be such a gamble. Adding insult to injury, the food itself was unhygienic. In its unfortunate state, it was evident that basic cleanliness and food safety standards were not met. This is quite concerning, considering I expected a reputable establishment to at least get the basics right. These issues, combined with the poor condition of the food and the appalling customer service, greatly detracted from what should have been an enjoyable meal. Hai Lua Twickenham needs to seriously improve their customer service, food handling practices, and overall professionalism. Overall, this was a thoroughly disappointing experience. I won’t be ordering from here again, and I would advise others to think twice before doing so.

very tasty food and great portions. Pho broth had a great balance of flavours and very nicely spiced. Will definitely order again!

Fantastic and kind service. Got a very small order and they still went above and beyond. Will be returning for a big meal!

Rare beef pho is very delicious. When I eat it, it reminds me of the taste of my homeland Vietnam when I was living in the UK. Thanks Hai Lua restaurant .

Very enjoyable food and restaurant

This is one of the great culinary experiences, I ordered two dishes and both were delicious, attentive service, thank you and will continue to support Hai Lua restaurant ❤️

So fresh and tasty! After the rugby match at Twickenham, my partner and I took a quick walk to this lovely family-run Vietnamese cafe and it was an absolute delight. Everything about it was authentically Vietnamese which was really lovely. We ordered the traditional Vietnamese spring rolls, bun bo hue, fried egg noodles, chicken wings, and salt and pepper squid. It was more than enough for two people but we took the rest away. Everything was fresh, hot and crispy, so delicious. To drink, we had the Vietnamese iced coffee and honeydew melon milk tea - super refreshing. Honestly had such a lovely dinner here I highly recommend. Wish I lived closer! Will visit again :) @dangworld_

I love this place normally but my word the food was inedible.

Pork was really really fatty and cold. It was not nice

Super delicious and quality food. Loved it

Great local Vietnamese. Excellent pho and other dishes too. We went for lunch and had a great experience

Real Asian taste Not the best one but authentic tase you can found in Asia Like: soup base of pho Room for Improvement: the special drink also a bit pricy

Sadly 1 year later after my previous positive review, the food has really gone down hill here. It’s bland, no herbs, expensive and very poor quality. A salad made up of raw cabbage and a Hue Tom soup that was basically spaghetti soup. We will no longer be spending here. Shame!

I ordered summer rolls with bbq pork and tofu n vegetables soup noodles. However, what I received just now was only tofu n vegetables in soup but NO noodles 😱😳😳It really makes me disappointed so much😞 May I know what’s happening!? Do u think it is a minor mistake….Your menu shows us is with thick vermicelli noodles but at the end what’s I have was NO noodles. This is really my first time to experience this bad feeling! Can someone reply me please? Thank you😣

Tasty food, very reasonable price and great customer service.

excellent food and service as always. thank you very much.

excellent service and food. polite delivery driver

Amazing food and the employees are really nice. I highly recommend the Hue spicy prawn noodles 🍜. The stock is fresh made and prawns are fresh and good portion sizes and spring summer roll. Their chicken summer wings are most popular dish here. 😋

Very good service the pho and hue spicy noodles soup was amazing. I would definitely recommend this place

Our favourite place, really delicious great for lunch time!

Food is always incredible, and delivery was bang on time. Well worth the price and highly recommend!

The meat was spoiled, the food was horrible

Lovely cooked food and great portion sizes Will go again

Beautiful food delivered quickly

She was very pleasant in communication and hand off of my food.

Restaurant did not follow order notes and added chilli to my order. Furthermore, watching the live map, the driver went the opposite way and creating a later and later ETA

First time customer. Wonderful food, beautifully packaged, good portion sizes and promptly prepared and delivered. Will definitely be ordering again!

Excellent food and service. Delivery driver was very polite

Excellent service and tasty food. polite delivery driver.

We love this little cafe. Great food and always very friendly staff. Can't beat a lovely bowl of noodles!

Have only had takeaway from here. We ordered Banh mi, I had the tofu one. It was so so tasty. Really good.

Everytime I eat here, I am never disappointed, it’s authentic, it’s fresh, it’s delicious. I love the small places as they are bona fide and there’s so much flavours in their food. It’s definitely my go-to Vietnamese cafe.

Tasty authentic Vietnamese food .

I love Vietnamese food and in particular a pho. But today has been so disappointing. I ordered the rare beef hue. The beef wasn't rare, the broth not spicy at all and for some unknown reason tasted sweet. I ordered the pork summer roll and it's outright inedible, it smells wrong and I've left it after one bite!

Just ordered a beef pho, a chicken pho, summer rolls and BBQ chicken rice. The pho soup was far too sweet, tastes really odd and I cannot even finish the soup. The chicken tastes really rubbery. Overall, big disappointment.

I left a note on my order mentioning, “no peanuts on any of the dishes” and when I received my order my dish had peanuts. I am allergic to peanuts and couldn’t eat my dish. Fortunately, my partner could eat it. Food looked good, but I couldn’t eat it.

Such awesome tasty food. The spring rolls are nice and crunchy, the bbq pork summer rolls are so fresh and that peanut dip is so good. And my last order was the beefball and chicken pho which tasted so healthy and very fresh, kept its temperature and I have a big enough portion for lunch tomorrow. Will order from here again!

Beefball and Vietnamese Pork Ham Hue Soup was good as usual but 3 small vegan spring rolls for £6.25 is daylight robbery. I also meant to order the vegetarian ones (not vegan) but the menu is organised badly so I wasn't able to see I ordered the wrong one.

Great place with outstanding simple home made Vietnamese food. Usually, I am getting disappointment about South Asian Food in London and particularly in South West area, but this place is an authentic one. Went for dinner with my husband the first time and we were impressed with the quality of dishes. Hai Lua, you are great! Keep going!

Super delicious, and arrived right on time!

On opening my soup there was no soup in the container. The container was damaged and all my soup was floating around in the bag. Disgusting and disappointing 😟

The broth always spilled. I can't enjoy a good meal because of this.

Fantastic food, lovely staff. A real gem

Really tasty, fresh food. Definitely will order from here again.

Everything was a 10/10. Best Viet restaurant in Hounslow.

Had the most amazing beef rare Pho 🍜 ...very reasonable price...friendly staff

Amazing fresh food. One of whitton’s hidden gems.

This cafe is just up Whitton High Street. We ordered fried rice with chicken and fried rice with pork and another with prawns. They were very good. Each portion came as they prepared it. Didn't have to wait long. No drinks are served here, but they said we could bring our own. May be for next time!

Wow we are so lucky to have such authentic Vietnamese Pho in our neighbourhood! Loved the spring & summer rolls too. Kids loved their noodle& rice dishes. Yum!

I’ve been here twice already now and I love it. The service is excellent, treated like family. Food fills your stomach and your heart. I recommend the beef brisket Pho and try some of the homemade spicy sauce. Thank you Hai Lua for the experience :)

Me and my family are not form the area we came from my daughters competition found only a sushi place but as we drove past saw VIETNAMESE Street Food so quickly scraped the sushi and went there instead beat decision. I didn’t get no photos was too busy Indulging in the food.. -The 11 Year Old kid who served us honestly what a credit to the team, my daughter is 12 and I told her she better up her service skills I was so shocked when he stated he’s age as you don’t even get the great service like that from grown adults. Big him up honestly if all our kids were like him this world would be a better place. Keep it up young lad your service is a skill alone :) All the staff were really lovely what a dream team.. -They had a photo album with details on it with pictures so that was very good and handy when your unsure of what to buy :) -Highlyyy Recommend the SALT & Peppered PRAWNS 😍🙌🤌 -Don’t Leave Without The ‘Che’ Desert, it’s not on their menu so ask for it, you might see it in fridge but that made me feel like I was back home it’s so rare to find so that made my day :) -Will Definitely be back Everytime my daughter has a comp near that area :) Thank you so much for having us and giving such service. We Appreciate:) xxx

Pho is one of the best I have eaten. Really flavoured broth Definitely a place to come back

Delicious family-run Vietnamese, would 100% recommend!

Service was nice and quick, food was delicious. I recommend the Chicken wings with special Vietnamese sauce.

I love coming here, such good food and wonderful people 🥰

I love this place! We come here for family meal from time to time. All the rice dishes are very nice, ingredients are always fresh, my kids most favourite dish are vietnamese sausage (nem nướng) and stir fried phở with beef. Unlike many asian eatery places I found around Twickenham and Kingston, this place has good quality beef. Sometimes they have special dishes which are exciting.

The best Vietnamese food in West London.

I ordered food to take away and while I waited I was offered tea which I accepted. It was perfect considering how cold it was outside. The service was outstanding and all the staff were very friendly. In regards to the food it was absolutely scrumptious.

Although delayed, food arrived within the specified time frame. Food was still hot on delivery & delicious. Driver was friendly & professional. Will order again.

Super tasty and fresh. Great flavours and generous portion sizes. Love the summer rolls!

Worse Vietnamese foods I have ever had today

Flavours are actually unbelievable wow. New fav spot

Delicious authentic vietnamese street foor. Absolutely love it. Wish could eat more, I would! Two starters and large portion of soup, just how I like it. Bring your own wine with you if you fancy as they don't have licence to sell any. Brilliant waitors, easy relaxed atmosphere Definitely will be back again and again

Very authentic Vietnamese food.

Our family really enjoyed Hai Lua cafe food! Very delicious and freshly made! Thank you! We most definitely will order from there again!

Great, simple food cooked expertly. Cheap for what you get and there are healthy options.

This has to be by far the best Vietnamese Cafe I have ever been to , I ordered The most delicious Chicken pho and the staff very friendly

The Pho had far too much 5 spice seasoning and the beef was not of good quality, with grisle etc. I had to throw it away. I eat Pho regularly and this was the worst I've had. I won't use again!

I requested an specific type of noodles and they refused to attend. I have requested something else before and they also refused to accommodate. I don’t know for what reason the wok fried noodles I received were not even seasoned, no taste at all even though is wok fried. No salt, nothing, impossible to eat. Just plain rice noddles with some chopped up staff. I will not be ordering from them ever again, even if I love their traditional spring rolls.

Delicious food, excellent service and for some of us, not familiar with Vietnamese dishes, they have an album with pictures and name of dishes. I've been twice and definitely going back.

This small coffee and food, very well display food excellent, favourable.

As someone who regularly eats Vietnamese food disappointed with the restaurant. Very plain, sauces not well made and Pho extremely over spiced with cloves and star anise was pretty much absent. Very unimaginative and definitely worth a miss

Great food been back quite a few times

A fantastic addition to Whitton high street! The staff are always friendly and welcoming, and everything we have had there - wok fried noodles with beef, pho, beef stew with noodles, vegan spring rolls and baguettes with grilled pork and grilled chicken, plus the homemade Vietnamese sausage - has been uniformly excellent, and very good value for money.

Simple restaurant yet excellent quality of service. The food is really amazing. We always visit the place 2 or 3 times a month.

Amazing food exceptional quality and fantastic value for money. Would highly recommend

Great service and great food. Really friendly and clean. The food came in about 10 mins so I didn't have time wait long.

Decided to order from here after seeing the great reviews. We ordered for the family, we got the pork banh mi (baguette), prawn pho, prawn wok fried noodles, the pork noodle dish and spring rolls. I honestly have to say that I was so disappointed, and confused how this place has such great reviews but the food was far from it! The spring rolls were burnt and dry. The banh bi (baguette) was awful the sauce specifically was gross, processed meat tasted off. The pork noodle was bland, and pickles weren't pickled and very chunky. Wok fried noodles not great. The only dish that was ok was the prawn pho. Also when ordering from Just eat, they do not have everything on the menu, it is limited. As an Asian, growing up I have eaten A LOT of Vietnamese food and been to many restaurants in London. I honestly have to say this is probably one of the worst places I've tried or at least near the bottom of my list. Not authentic and poor quality. I'm not sure if it would've tasted better if we ate in, or if this was just a unlucky one off bad experience. But I for sure won't ever be returning.

One of the bags was soaking and sauce spilled all over my clothes. Too bad because the food tasted good and I would have liked more sauce. Most of it had disappeared.

Didn't think much of the portion. The chicken in the noodle soup was mostly gristle.

Amazing little place with authentic Vietnamese flavours for great prices! Highly recommend it!

Delicious, authentic Vietnamese food served in generous portions. We had the spring rolls and bbq pork summer rolls. The summer rolls were loaded with filling and the pork inside was crispy and well-seasoned. The starters came with a sweet chilli dipping sauce and a salty peanut paste, as well as two plates of salad and garnish. The filling of our banh mi was delicious - chunky meat, salty pate and tangy pickled veggies. Finally we had the beef vietnamese noodles. The broth was deep and flavourful. The gents that work there are really attentive and quick. Will go back again soon.

Delicious, incredibly fresh food. My first time trying Vietnamese food & I can see it becoming a firm favourite. I’m still thinking about the prawn hue noodle soup & spring rolls I had. My husband had a rice box & loved it too. Thank you, we’ll definitely be back! :)

Delicious fresh food (same as last time we ordered), plenty of food and lots of vegetables as well as meat.

I ordered one each of wok fried beef noodles and one wok fried vegetable noodles over the phone and when I went there to collect it, the man had totally forgotten it! It wasn’t a good impression being it my first ever visit. There was hardly any meat and vegetables on one and the other had hardly any vegetables. Both had loads of noodles. Also, the noodles wasn’t mixed with the beef and or vegetables. The picture on the menu shows very different to what I received. I paid £17.50 but probably worth £3.00! I am a Whitton resident of 30+ years. I usually get my takeaways from the near by Chinese or the Japanese places, which I maintained a good standard throughout. Hope your standards would improve and be the best in town, soon. Best wishes.

It was our Daughter birthday and she wanted to take her friends out to dinner and decided on Hai Lua in whitton ! It was so tasty and fresh , the lovely manager even brought her a balloon and birthday banner! It was so lovely , we will definitely be back

Best food ever reasonable prices. Great service. My daughter and I had lunch before the rugby. Food was so fresh and light. Next time we are near we will visit.

Fresh cooked food. Very good. Great service too.

Lovely as usual. Please add mixed fish sauce as an option for all the spring rolls!

Delicious fresh food, friendly,kind staff.

Excellent, very fresh and generous portions. Authentic flavours too. Will definitely order from them again!