Hai Di Lao Hotpot in City of London, Westminster

Haidilao hotpot is our favorite - the environment & staff working at O2 arena is the best amongst all Haidilao hotpot in the UK

Interesting concept whereby you cook your own food at the table. Some interesting menu options. Quite messy also however you are provided with an apron. Service was very good. We had to join a virtual queue and went the pub round the corner for 45 minutes before a table was ready. We left at midnight and people were still waiting upstairs!

My friend and I stumbled upon this place for pre-concert dining. What an absolute treat! Our waitress Monisha was SO friendly and helpful and guided us through the menu and made sure we had an unforgettable experience. It really was fantastic and the food was delicious. An unexpected find. Will return for sure. Thank you

My husband and I had a great experience at the Haidilao O2. The food was amazing, fresh with a big selection to choose from. Irena? gave us an exceptional service. The tomato soup is delicious like everything else from the menu. We highly recommend Haidilao O2.

I can honestly say this is one of the best restaurants I have ever been to. Everything was perfect. From the very start the staff were so friendly and welcoming. We were shown to our amazing waitress and host Monisha. She made the experience completely unforgettable. She helped us pick soup broths that we would enjoy and showed us how to order. We were given aprons to wear (which was handy as I was wearing white! Ha ha) She kept on filling up our water to make sure we were staying hydrated and her customer service was exceptional! 👏👏 The food was to die for and I can't wait to come back here with family! I will be 100% asking for Monisha when I return.

Haidilao is always my go to place when I’m craving for hotpot in London. We had a wonderful dinner experience, largely thanks to the exceptional service provided by Monisha. She was incredibly welcoming and went out of her way to accommodate all our requests. Her attentive and friendly demeanour truly enhanced our dining experience.

Great hotpot in London, real Chinese taste. There is a wide selection of meats, veg and different beverage. We received excellent service from Nicole!

Love this place. Great food great service and the dip bar. So so good. This place is like my second home. They have a variety of meat from high quality to normal quality.

First time visiting, a very new experience. All the staff were absolutely lovely, welcoming, smiling, friendly & accommodating. Very knowledgeable about the food. Would definitely recommend & re-visit 100%

Great service and great experience tonight. Thanks for Monisha’s 5 Star service, definitely come back next time! Recommend to everyone who is looking for a restaurant after a busy week!

I'll be honest, this resturant gave me anxiety as i had no idea what i was doing, however, it was a very pleasent experiance. Servers where amazing and everything was no bother for them. 3 times the lady explained what to do and she was just brilliant.

Ruru 姐 has always been very welcoming. Fantastic service as always. Good is really good and I always love it here! Thank you

Gowri was a brilliant host. Food was amazing. Sunny was also lovely and showed us round the vip room. Would recommend! Will come again

Upon arrival, Nicole immediately helped us to feel very welcomed with her outstanding hospitality and her politeness. As this was my first visit, Nicole helped me through food ordering process and was fully professional and helpful in our entire visit. Foods, she recommended was superb and will definitely visit again with family and friends in future. Food, cleanliness, hospitality are all brilliant. Thank you. Enjoyed my night.

The moment you enter, you’re greeted with a smile and the rich aroma of simmering broths that promise an indulgent treat. The variety of fresh, high-quality ingredients is second to none, offering a personalized hotpot experience that caters to all tastes and preferences. Whether it’s the succulent meats or the crisp vegetables, every bite is a testament to Hai Di Lao’s commitment to quality. But it’s not just the food that makes Hai Di Lao exceptional—it’s the service. The staff goes above and beyond to ensure a delightful experience, offering thoughtful touches like aprons, phone protectors, and even a noodle dance performance. In short, Hai Di Lao isn’t just a meal; it’s a celebration of good food and great service that leaves you planning your next visit before you’ve even left

味道很棒，在异国他乡吃到正宗的牛油麻辣锅底真的很开心。价格有些小贵，但菜品很丰富也很新鲜。服务员服务态度非常好，给我带来了很棒的用餐体验👍楼上的奶茶店也很棒，好像是刚开的，强烈推荐带奶油顶的大红袍奶茶，可以不吃火锅单独买奶茶带走。

带上家人去海底捞，给小孩送了玩具，因是小孩生日，还给送了果盘 。食物看起来很新鲜，小料台很丰盛，大人小孩都吃得很开心。5年来经常在中国城这一带吃饭，这家餐厅是在中国城这一带可以说是服务最好的餐厅。

味道非常好，我最喜欢的是清油麻辣和牛油锅底，太香了。菜品新鲜种类齐全，锅底丰富，服务热情周到，下次还回来

A famous restaurant in China！I'm so happy to be able to eat Haidilao in London, with a consistent standard and added British local specialties. The waiters were very sweet and attentive from the moment we entered the door, they patiently introduced the dishes to us, provided aprons, hair bands. The food was delicious, the pork belly chicken soup base and tomato soup base were recommended, and the other meats and vegetables were fresh! It is a restaurant worth recommending to friends or getting together with colleagues after work.

Food was amazing and service is also great. I am glad the soup base didn’t lose out here in terms of flavour as compared to Singapore. Though a little disappointed that they don’t have the mushroom sides, however the mala peanuts were great. Will totally come again.

We had a wonderful time at Haidilao Hot Pot, the service was brilliant Agnes our sever was lovely and happy to answer any questions we had, she was very attentive on our table making sure to check in on us frequently. The food was delicious and we'll be coming back again soon!

Make sure you get a booking as it gets very busy here. After seeing so many videos raving about Haidilao, I knew I wanted to try out some hot pot so we went for lunch and it was DELICIOUS! We had two soup bases, laksa (spicy) and chicken & mushroom (milder). We then went and made our dipping sauces at the condiment and snack bar. We had the marinated beef, chicken and pak choi but would definitely be more adventurous next time as I’d love to try the shrimp paste too. The hand pulled noodles were chewy and tasty especially after watching them being made right next to us. Great show. The service and attention to detail was outstanding, everything was fresh and good quality. Definitely returning soon.

This was recommended to me by a Chinese colleague. They told me about the hot pot dining experience and I was intrigued, never having really heard of it before. As it opened really late and we needed something for after a show at the Royal Albert Hall, we opted to book a table here. Our booking was at 23:45 but it seemed to stay open until 3am. We were treated very kindly by the staff. They greeted us and looked after us at our table. We felt very welcomed, which was nice given we felt like we were possibly the only non asians in the restaurant and that was initially a bit daunting. Nevertheless, we embraced it and enjoyed it. We ordered 3 different broths and a mix of meat and veg. The server initially showed us how to create a small soup using the tomato broth and some of the bits from the toppings station, which was very lovely. Largely, though, the broths are a cooking mechanism (just in case anyone not in the know was wondering!). We had fun creating our own dips but we'd probably want to be more adventurous next time. Also, we'd likely try ordering different things to cook on our next visit. Using the utensils was a little tricky but we got the hang of it. We certainly weren't by any means experts at the hot pot but we enjoyed ourselves. It's more about the joy of dining rather than anything else. We did think it was a tad bit expensive for what it was, especially as you did have to cook it yourself, but for a one-off treat type meal, it was fine. We paid around £40 pp. We'd come back but maybe for a special occasion. We'd recommend everyone to try this restaurant. It's worth giving it a go and don't be worried that you won't know what to do because the staff are extremely helpful.

Food is good and the service is excellent. Just a little bit over priced. Generally speaking, I will come with friends/family visit again but not very often,

good Sana serivce and its really nice and very clean！the food is really delicious and i love the environment！food serving is really quick！

家族で食事を楽しめた。2回目だったが、1回目よりサービスが落ちていた。お肉の量は1皿でも想像より多いので、1皿ずつ頼んだほうがいい。店員さんが目の前で伸ばしてくれるうどんはおすすめなのでぜひ頼んでみてください。

Haidilao is the best hot pot restaurant in London, they have taken the service levels of their China operation and put them into this branch. Highly recommend!

Great place to hang out and enjoy food… Good service as well Nice soup base especially the pepper pork soup!!!!!!!!!!!!

Just like the Hotpots in China but a lot more expensive. Good range of food and drink with good service. we were even offered an umbrella for the wonderful London weather.

We waited over 2 hours before our table was ready but we were a bigger group. Wandered around a bit then sat in playing board games. There’s snacks and water whilst you wait. Once in and seated you’re given an iPad to order. We went from milk to spicy on sauces (oat is good for mildest) we were advised to avoid the spiciest. There’s a dipping sauce mixing station. Instructions to follow fit classic options or make your own. (Orange slices, nachos and apple slices available too) We ordered a selection of meat, fish, mushrooms and veg. Plus tofu and roe dumplings. Everything was outstanding and fresh (black mushrooms are the best) laksa sauce was my favourite with the dumplings. The beef and pork are top quality. Staff helped make the fish balls. Honestly one of the best meals we’ve had. You’d walk past and not realise how great it is from store front as the main resturant is downstairs. Oh, and heated toilet seats. I need these in my life more.

Fantastic from start to finish. Staff are all super helpful and friendly and the food was amazing. The layout is well thought out, spacious and not crammed. Will definitely go back

We had a really great time! Very helpful, accommodating, courteous and happy staff especially Agnes who was so kind to us. The food was so yummy and will definitely recommend to our friends. So many perks too.. it was amazing!!

The service and the food it self is 10/10 definitely my favourite restaurant around that area, will be back soon

Heerlijke ervaring in China Town. Authentieke plek. We schoven een uur aan, maar dat was niet erg: gezeten op comfortabele zeteltjes - hapjes, thee en spelletjes bij de hand. Nadien beloond met de smakelijkste, hete soepen waar we de verse vis, vlees en groentjes zelf...

Such a fun experience!! Myself and two friends booked at table here midweek and it was the first time for all of us. Start to finish we all had a great time. Nibbles in the waiting area, great service and tasty soups! The bill came...

Me and my friends came in for the first time to try Hotpot, we were all impressed with the food but also the service. In particular, our server Binbin was friendly, helpful and hardworking. He explained the ordering process which made the whole experience more...

Best best staff! Amazing people must try everyone, very welcoming and fun environment, specially the O2 branch

Amazing place, absolutely loved everything about it. The food was so delicious, I had the best rice I have ever tasted, the passion fruit drink is to die for. Will definitely be back to try lots of other dishes. Cannot fault it one bit 😀

Very attentive staff. The food was tasty. We enjoyed it. Zhang Yu was very very good. Would recommend.

Best service and quality of food in London. Went with my friend last month. The place is so nice. And will definitely return

Went with my youngest daughter at her request. It was delicious and good value for money in central london. Fresh and lots of choice. They did enjoy an add on here and there, but left feeling full and happy

The experience was not great as the waitress never assessed or informed about the level of the hot of the broth. He should have explained the one we ordered is extreme hot ! So we have not enjoyed it as every ingredient ordered to this...

Wir kennen Haidilao Restaurants aus China und haben das ganze Rundumerlebnis und das Essen geliebt. Umso schöner war die Überraschung,...

The staff are so attentive & helpful , what a nice team, the food are fresh & good portion , we are lucky only wait for 10 min to get our table ( we are there at 5 pm ) we have two soup base...

Good place to experience Asian cuisine They have wide variety of hot pot to choose from as well as prepared food Service was great

We waited 4 hours for the table, came at 4.30pm to get the number and was given 133 . happily waiting as have been before and know the queue can be long, we went away and was waiting for the text to return. 4 hours...

For a bit of context: this was our second experience of a hot pot restaurant, the other being a much smaller and simpler place elsewhere in the UK, meaning we had a basic idea of what to expect. We arrived as ‘almost beginners’. I think...

My family and I visited on a Friday night. We was expecting to have to line up to get in but was able to walk in straight away. We had to wait for a table for 45 mins inside sitting on seats. Whilst waiting we...

Outstanding experience. There are no words on how incredible this dining experience was. For starters the wait time for seating was short and you were supplied with mints, crisps and water. Almost as soon as we were seated a waitress came over to us and...

The experience is super bad!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! If I can give zero that's the rating. 8:50 pm - We got in the queue. Our number was 201. We were told the table might be ready at 10:30pm. So we waited. 9:30 - the customer waiting beside us...

Extremely disappointed. I’d been looking forward to trying HaiDiLao for a few weeks as made plans to go with a friend. We weren’t able to pre-book so had to wait an hour and a half for a table on the day. As soon as the...

I go there almost once a month; I'm getting more and more disappointed with Haidilao lately, the soup base is getting more and more saltier; the service is too much, only my mom and I and we didn’t order that much food, but 4-5 waiters...

We were a little surprised by the nail bar in the entrance but we looked past it thanks to the good reviews we had seen. We ordered our food and 2 soups which started to arrive quickly. The soups themselves were very pleasant, the laksa...

I am glad I went here for my birthday. The service was amazing and attentive. I have been to other hotpots and this one is now my favourite place. I will returning back with some friends soon.

Loved the food, fresh noodles were amazing and the choice of soup bases were great. The service was amazing by far the best hotpot I’ve ever been to

We had the mala broth and and the tomato based broth, perfect combo. Lots of toppings and additions, soooo good and really attentive service

we came got a ticket wait for over an hour, came back and had great service food i think other hotpots are as good but their service is to good, service--- very good ambiance ---- good food ---good safety --- good

I first tried hotpot in Jakarta once and it was amazing so i thought to try it again and it was the first time for my bf. You enter directly in the waiting room, and we waited around 30 minutes for a table. Thinking it...

We went as a family of four: two adults, a six-year old and a six-month old. We hadn't booked but found that it wasn't difficult to get a table. We were pleasantly surprised by the excellent service that began from the moment we walked through...

We had a great time at Haidilao, even though there was a small wait (around 15 mins), we could sit at a table with card games and monopoly available. The hotpot itself was amazing, with a lot of varieties in bases and meats. The staff...

Having ate enough hotpot in China, I was aware of Haidilao as a brand so the five of us (2 adults, and 3 kids) booked in for dinner to beat the queue on a weekday night. The service is serious good, with the waiters/waitresses anticipating...

very nice, extremely good service! hot pot was very nice and all the staff were extremely kind. we had to wait around 20 minutes for our table but they gave us drinks and snacks whilst we wait, overall very good

We’d never tried hotpot before so we’re initially a little lost - but the servers were fantastic with advising us on which dishes would be best to start with. Tried the Wagyu which was lovely but would really recommend the Iberico Ham or Cumin Lamb...

We went here on Wednesday night. It was so good! Our waitress Aiko was so lovely. The staff were beyond friendly from start to finish. There were so many options. The food was so delicious! We will definitely be back

It was my first time experience trying hot pot and it was great experience The staff show you through everything and explain how long the slices of meat need to be cooked. The menu is varied and has vegetarian options. I wish they was a...

Food was great, staffs were helpful, friendly and professional. Overall, we had a nice experience thanks to Chef Ling. Will definitely visit the restaurant again.

Hospitality was superb! Service couldn’t get any better or friendlier. Every staff member was very polite and attentive. Food was very freshly prepared. Restaurant was in immaculate condition. The reason why I didn’t give 5 star is because they didn’t ask every customer to do...

We visited the new branch of Hai Di Lao at the O2 a few weeks ago with Chinese friends. It had plenty of availability at Sunday lunchtime. We had four flavours of broth and various kinds of meat, fish, noodles and vegetables to drop into...

Went here a few months back, before the lockdown and I am planning to book again soon. The food is extraordinary and the service is also great. It's always fully booked so have to book at least 10 days in advanced.

This was my first ever Hot Pot experience and if I could have gone back and done it all over again the next day I would’ve!! It was PHENOMINAL!! We loved the experience! The staff were friendly and attentive and helpful! The food was DELICIOUS!...

I have been here many times with various friends and each visit has been exceptional. Service is always super attentive and friendly and it's easy to order. Anything you need you get because staff are constantly around to be flagged without being annoying with their...

Compared to the haidilao in china this is way too overpriced for what it is. Usually costs about £20-36 equivalent in china but in London is around £110 for two people. Not worth it.

It's not everyday that we get to leave such a review, but today is the time. From the moment we arrived, Kevin was exceptionally welcoming, knowledgable and attentive. He showed great skill and exemplary customer service throughout. He was very clear with expectations over safety...

Since we've discovered this restaurant last year, it became our favourite! The staff are extremely welcome, friendly, helpful and polite and the food quality is extraordinary. There are lots of choices of food and every dish is superb. The sauces are amazing, but if you...

Excellent food, friendly staff, affordable price. This restaurant is now our new favourite. A must try!

Went to Haidi Lao with a few of my friends and Chef Ling was really helpful with recommending us what dishes to get as we were quite new to hotpot. Also made us an amazing sauce which we all really liked! Really good service and...

I really enjoyed my dinner in this place. This restaurant offers something different that I have never tried before. You could choose whatever you want to eat (many food options) and you cook it yourself with 4 different hot sauce that you choose. They also...

The service is absolutely amazing, I always feel welcomed and the hygiene is very great. The food is delicious too ! I totally recommend

Which I impressed most in this restaurant is their customer service. It provides snacks and water for waiting customers. A dedicated staff is always there for us and refilling water without the need of request. A varieties of necessities including apron, hand cover, hand wipes...

I took my granddaughters here after reading great reviews. They absolutely loved the experience and especially the toilets with heated seats and lots of give aways. We went for lunch. We got there about 12:15 and got a booth within 15 minutes which we fatally...

辛くて美味しかったけど、赤い方はとても辛かったです。サービスはよく、いろいろと気にかけてくれる店員さんがいらっしゃいまし...

บริการดี มีที่ชาร์จแบต ห้องน้ำสะ ราคาแพงกว่าที่ไทยมาก คุณภาพเนื้อดี กินที่ไทยจะถูกกว่ามาก รอคิวไม่นานเท่าที่ไทย ส่วนใหญ่เป็นลูกค้าเอเชีย

From service, to food quality, to atmosphere. I'll definitely come back and it was definitely worth the long queue. To strategically kill time, take a stroll round london, or chill playing games in their waiting room where they offer free snacks and manicure and board...

Always very long queues. We got a ticket in the afternoon and was able to get a table after two hours. The food was really good. Have already some hot pot experiences but this one is absolutely the best. Also the robots were very entertaining....

They're taking their time to open other branches and need to hurry it up. In China to queue for haidilao is not a thing for me. I just book one day before ot same day at one of the many branches and then get on...

REASON FOR VISIT: my Chinese friend wanted to show me this famous Chinese hotpot chain FOOD (94£ for two including drinks/service charge of 12.5%) I absolutely loved my hotpot experience here. I have to say we ordered too much food so you can easily order...

Great experience at Hi di lao, I have had to wait around 45 minute but never felt to long I very enjoyed snack and drink while waiting. Hot pot was great fresh and good service.

We have visited this Hai Di Lao twice since it opened in April 19. This is also the first Hai Di Lao branch in Europe and they have got more than 400 restaurants around the world. It is a well-known chained restaurant in China where...

It was very impress with service from staff; specially Kiren. It was our first time but the staff gave us the great guidance with the menu and the place. Food is good quality, value for money to pay. Toilet is absolutely clean and full of...

First time in Haidilao Hopot in London. It was ok. The whole atmosphere, service, and all the extras that is signature to Haidilao restaurant chain (if you have been to China's Hong Kong's ) are there. In the waiting area, you get to do your...

Have heard a lot of good things about Hai Di Lau but i think it does not apply to the one in London. Indont think the service is top notch and the food is just so so. Believe there is other hotpot restaurants that serve...

Me and my friend went there last week. This restaurant is very popular, so we decided to go as soon as it opens (which is 11am), and when we arrived there was already many other customers there, so I recommend placing reservations if possible. We...