Hagen Espresso Bar (hagen Marylebone) in City of London, Westminster

Ordered sushi online, then realised it was the counter in Waitrose so immediately tried to cancel as I find their sushi is usually dry and not fresh. No means of cancelling despite calling up - was told I had to call head office. So went to collect my sushi only to find that they had not even processed the order - the system was accepting orders but not sending them to be made up. There was another woman there with the same issue. They did not have the ingredients even for the orders they were accepting so I had to just collect something completely different from what I ordered. There was no way of getting a refund as it was processed online apparently. The only saving grace was the excellent guy (Andres?) behind the counter who was friendly and helpful. But the customer service was otherwise bad, and the sushi was (as predicted) not good.

Really only in troubleshooting between two planes or two trains. The room is really tiny and outdated.

Mi familia y yo hemos sufrido personalmente de ebrio, violentas hooligans que este pub frecuente! departamento de policía y de salud ambiental han sido llamados innumerables veces! Mi hijo es despertado 7 noches a la semana en verano especialmente! Su educación ha sufrido debido a esto y miedo a dormir durante los 8 últimos años! 2 MPs y Conservador del trabajo quieren mantenerlo abierto!! 1000 Y alcohólicos! Ahora ha designado como algún monumento!!

Babes, either be okay with Time Out coupons or stop offering them. Bought three afternoon tea coupons via Time Out. Arrived and first thing I was asked was, “Have you booked as part of a coupon offer?”. Showed coupons I had bought that morning. Photos taken of them all. Then asked to wait. Another staff member asked to see emailed coupons and claimed “they normally have more detail”. Then asked why I bought an afternoon tea set with alcohol for a child. Because you can’t buy one without alcohol. Finally they believed the coupons and we were allowed in. Seating lovely and quite an endearing little place. We wanted to forgive treating us like we were fraudulently eating a scone. However we sat for ten minutes before anyone even approached us. Then finally menu was explained with the word coupon used at least three times. Drinks were served and guess what, they could serve a non alcoholic drink with the voucher! Imagine. Our coupon included tea or coffee and despite ordering tea and water, it did not arrive. We tried to be patient but then we’d eaten most of the sandwiches and scones before my husband who is normally so patient got up and asked where our tea was for the afternoon tea. The response? “My colleague must have forgotten”. What could be really lovely was just too disorganised, too judgey over something they offer and just too slack in terms of service.

delicious chicken & chips and the service was really friendly