Greggs in Redcar and Cleveland

All food missing and wrong drinks delivered. Spoke to local Greggs store and they have informed me this is the 10th complaint in 2 days they have received from customers regarding food not arriving via Just Eat delivery drivers

We ordered hot food from greggs and drink which never turned up and when we looked at the map the driver was at various destination but not at are address. Ive special needs and want a full refund. Greggs said they saw he hadnt turned up

legit came with half of my order? got 2 slices instead of 4

the food wasn't that grate the baguettes had no butter and they were too hard to eat, also the sausage one only had 1 sausage inside instead of 2 or 3

The prize for the only place I've ever taken a cup of coffee back for a refund.

The delivery person did not speak english and was asking for a code, i did'nt understand him then took my phone opening messages personal to myself. he stared to get wound uo, i was a little scared, then called his boss on his personal phone. he tran

Lady was really lovely and helpful! The official delivery guy who collected before me was extrememly rude to the staff

The staff no are lovely and enjoy getting my morning coffee

it was great to see my food waiting for me at my door because I. got distracted, enjoyed every bite, and would order again

Sausages missing and it was cold

Just annoying that everytime I pay for extra bacon I never get extra bacon. 🥓

Order completely wrong missin half my food and my drinks

Cold and pasty burnt no garlic

didn't even come I'm not hungry and greggless

Half the order was missing and having to fight with just eat to get my money back im not happy

Wantwd a large white coffee with syrup got a large black without syrup......

everything ekse came fine but didnt recieve drinks with the order and just eat do not offer a way to contact about missing part of an item

Fast delivery, nice food BUT this is the second time we've had issues with the team not reading the order properly :( ordered a bun and a baguette, got 2 buns but was charged for the baguette anyway. The receipt on the outside of the bag even shows the correct order, another check missed before sending it out? I get that it's busy in the morning, but given the jump in price between the 2, feel it's worth flagging. Overall, food IS worth the price 100% which is why we keep ordering.

Most of my order is missing and also wrong items included. The only items in my order was the muffin, bean melts. So there was nothing else from my order so very poor service. They did write on order they had no flat breads but what about the rest.

Exactly 12 min waiting in line to be told the food isn't hot, typical greggs!!

Always busy. Food is always hot

One of the best Greggs I've been in. Good customer service, a good size seating area, a toilet that suits disabled people. Well done to who ever planned this one

Can’t fault the food or delivery process, the only problem was partial wrong order, pesto chicken instead of pesto and pasta salad which I ordered

Went for breakfast after meeting the other half from work

Order never arrived tried contacting with no success

An be very slow service due to long queues. Need more people serving

Ordered iron brew but got sent Red Bull which we don’t like. Hot meal deal is cold

never even turned up shocking behavior

Great staff, i came from Essex on a mission for some stotty bread. Rang if they had any and the lady on the phone said she would keep a pack aside for me to collect ! Thankyou so much! 5 hour trip home now with my bread 🤣👍🙏

It's always busy here, but good service and good...

Order arrived quickly and was all correct/great quality. Packed well and seals intact

only sent 1 baguette! there other 2 sandwiches were in buns even though I ordered baguettes

Drinks were warm and bread bun was a bit dry.

Ordered and paid for 2 sausage rolls only got one and someone went with out 1

We ordered sausage sandwiches but they never came

Shared pizza box failed to be delivered.

lovely butties nice and crispy. lovely delivery driver thank yoy

Half of my order was missing. All food was cold. I ordered 2 cappuccinos and only received one so its not like it wasn't available. I was missing 5 sausage rolls, a cold drink and a hot drink. More than half of my order. I have heard several other customers complain of the same problem. There's no excuse because the items were available so I don't know why they do this. So unreliable and I won't be ordering again.

Incorrect order, missing baguette and unable to submit it on customer services as saying incorrect order number given

Sent wrong drink. Asked for hot chocolate got coffee. Havnt been recieving our hot drinks the last few times. So I wrote in the notes to say this and ask them to send the hot chocolate. To be sent a coffee!!

Ordered at 1237. Recieved at 1420

Wrong order delivered and driver drove off when trying to get his attention

Food was freezing cold and forgot drink

Ideal for snacks and a cuppa, offers with the app. Get rewards after 9 items get 10th free..... recently asked about Greggs opening times..... Mon to Sat 07.00 till 19.00 Sun 08.00 to 17.00 enjoy

excellent service, everything came perfect no mess ups or anything all stickered up so you can tell its not been messed with at all 10/10 exactly what I ordered and alot for the price.. Will definitely be going back. thanks great job guys.

Food we got was tasty, Missing half the drinks though, Noticed they havnt sent us our hot drink the last few times.

Food was missing 2 sausage and bean melts

Good food but staff seriously need to check orders , not good when half your order is missing

more fat under cooked. use Eston store from now on

Delivery ages, then asked for a sausage baguette and got given bacon.

Ordered online didn’t turn up paid over £10 for food that the driver took

mist me extra sosage guys . never mind

quick delivery and friendly driver

thank you. me mam loves your bacon butties really looks forward to them.

When order arrived Cold orange juice was in same bag as hot food making bun cold Also we were a cappuccino missing

Food was freezing which made bacon go all dry and chewy

Food still warm Polite delivery

Food was cold missing stake bake

Lovely courier. Courtesy and promptness very good.

Chicken in Hot Chicken Sandwich was hard and chewy, not a great experience. The rest was fine though.

The order was taken to the complete wrong address. Why would I order a greggs from redcar to go to Middlesbrough, my address and postcode was correct. The difficulty I had trying to get in touch with someone was a joke. I had to watch the order go to the wrong address and wait until it was delivered for me to be able to do anything. Trying to speak to someone from just eat was poor. You need a phone line for customer care or online chat or something. I expect a full refund.

Great delivery service, delivery drivers great! always on time...100%

ordered a breakfast sandwich and a coffee. I have 3 children unwell in bed so ordering for myself was easier. I recieved my coffee but they failed to pack my breakfast sandwich. I did ring greggs who said they had "forgot" to pack the sandwich and I could request a refund or travel to the shop to collect it myself. First and last time I would order from there. delivery driver was lovely though

Did not receive any of my order the driver did not deliver it

food cold. looks like they went for a joy ride on the map

Got to love a Gregg's You get what you pay for, Good quality food and drink at a good price. Don't push it with the increases though

My experience was great although my order was missing drinks I rang up greggs and the fixed this immediately and even sent out a few extra free bits. This is absolutely amazing service and will be using this service more in the future. :)

order was delivered wrong sausage bap was replaced by bacon bap

Food stone cold, usually ok but was no heat in it at all

Delivery on time & with a friendly smile 👍

Food arrived cold, had been push bikes from Redcar to marske, 4miles ish? Stone cold. Also forgot my coffee…

Hot drinks had been spilt considerably on the way to us. Apart from that all fine

Stone cold hash browns from a hot counter, shop lifters just walking in and taking food, bins over flowing at 9am? Staff have all the charm of a kick in the nuts

Really nice as always, thank you!

Excellent place to eat and food and very good value

Breakfast sandwich came cold and hash browns were hard. Worst I’ve ever had

The wedges r stone cold and unedible also sausage rolls stone cold really disappointed... maybe because they were all in same bag as cold drinks...

Not a single item in the bag was what I ordered. It was cold and took ages to arrive and I had ordered sausage for my daughter because she can’t eat bacon so she couldn’t eat it.

food was stone cold when arrived and took an hour to get here.

2 mint hot chocolates missing, rang store they definitely packed them. Driver has no knowledge of a 3rd bag containing the hot drinks. Out of pocket yet again as most of the time just eat do not refund. Day light robbery, and there's nothing I can do about it.

Diet coke missing. That was paid for

Was missing one sausage bean & cheese melt

Took 1hr 25mins to arrive. Just putting it down to it being busy. Products were great, as per usual

Food was freezing and delivery driver very rude. Delivery driver didn’t knock on the door and threw food bag onto wet floor and walked off. I only knew food arrived due to tracking. When opening the door she turned round and give the most unfriendly scowl and drove off

Delivered the wrong food fuming

Food kept getting pushed back with delivery time and was over an hour from being ordered. Food arrived luke warm so bad to reheat at home

Queue out the door nearly ten minutes to get served the festive bake was bland and greasy bloody awalful

Decent timing & + polite customer service kind regards thankyou Mr Adam McCabe!!

Putting a cold drink right on top of warm food is nothing short of stupidity, didn’t get all the items I ordered

Food delivered to wrong place and one of the drinks was missing. Hot chocolate tasted chemically

I had no food delivered at all how dare you bill me or imply I had this is the second mail I have sent .. customer care on orders is none existent

Food was freezing and came squished

Haven’t received my order and it’s been marked as delivered?

I didn’t receive my large latte with my order :(

Good was freezing not good at all

Took over an hour to be delivered. Doughnuts were squashed, hot sandwiches and wedges were cold, one of the sandwiches was rock hard.

Paid for hash browns and non were delivered

I do like a greggs and overall not to bad, apart from the pasties being cold on occasions and and when using the app and scanning for stuff ,the staff stating the scanning machine is not working which has happen to me a few times now so this needs looking into.

Took too long to arrive. Longer than expected delivery window provided

The service from Just Eats was fine, but Greggs took a long time to process the order and the breakfast food was cold when it arrived, and some items were missing. We contacted Gregg's straightaway but they were less than helpful and we won't be using their delivery again.