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Awful experience. I arrived to grab a quick bite with my boyfriend just before I headed home after a long day of shopping. I walked in and the woman counting stock was clicking her pen, as if our presence was irritating her. I asked the woman behind the counter if I could have a sausage roll, after clearly overhearing my conversation with my partner, she then responded “they’re not hot” and I was confused but I said “oh okay”. Instead I grabbed a baguette and asked if she could possibly heat it up? She then decided to shout at me and say “THE OVENS ARE ALL TURNED OFF NOW, IF YOU WANT HOT FOOD TRY COMING IN BEFORE HALF FIVE!” Honestly my boyfriend and I were shocked. I was appalled this woman clearly had no idea what customer service was. Disgusting and will not be returning
Hunter.p . 2025-02-18
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1 Opinions
Poor poor customer service, terrible manner from the lady! Will not be returning. Bought two ice creams for my 2 children aged 2 and 1. I sat down so they could eat them and was immediately and abruptly told I couldn’t sit there as ice creams are take away only. I apologised and began to leave, I then asked why I couldn’t sit there and was told because it’s for the cafe only not for ice creams. I asked if they would mind if we sat there as the whole inside and outside of the cafe were empty and I was told, I couldn’t. She then proceeded to go on about how they pay £500 a month for the pavement seats... a little kindness and help wouldn’t have gone a miss. I could understand if it was busy or had people waiting!! So rude