Gourmet Burger Kitchen in Trafford

Food is good and the staff is friendly

Lorraine was amazing so helpful and kind we all loved her 😘 what an excellent member of staff you have! The food was great too we really enjoyed it.

I went here to try the food and it was the best burger I ever had. My sever Jess was so lovely and helpful too as she was polite and explained what everyrhing that was on the menu 5 stars!!

Nice staff, easy to order, food was served quickly and had been consistent each time I visited the restaurant every week

The food was amazing & our service was great too, Lorraine and Ryan were really helpful (&the chefs of course). We will definitely eat here again!X

Was not impressed with the burger it was very soggy

This was a second visit. We were impressed by the milkshakes and the burgess and the chips! Everything actually!! Excellent service and great food! Thank you we will be visiting again!

It was okay the food was quite underwhelming though for 10£ each

Food was lovely, burger was juicy, fries were lovely and hot, staff were very kind and attentive, will definitely be back

Absolutely brilliant service amending a delivery order i needed assistance with. Clearly very helpful staff at this site!

Came for some quick lunch and thoroughly enjoyed. I was served by a super lovely lady named Keila who ensured all our dinning needs were met and brought our food out to us lovely and warm. Efficient service, great food and wonderful staff !

Great burger and great service from Lorraine

We had a lovely experience at this burger place after a long round of shopping at the Trafford Centre. We were seated very quickly and the service was nice and smooth. The food took some time to arrive but the burgers were really nice and the fries were fresh and crispy, the onion rings were the star of the show, best onion rings I’ve ever had. Their home made drinks are refillable too. Overall really enjoyed the meal. Would recommend to visit this place

You order on a tablet that is located on your table, the tablet then gives you the opportunity to leave a tip for service? But we haven't yet received any service?! But I will say that the staff were friendly. The double pattie smash burger and fries for £14 was ridiculously overpriced for what that meal consisted of, average quality small portions. Would not recommend or return.

The staff were very friendly and the quickness of the service made the overall experience great. I would 100% eat there again!

I liked how you could order your food and drinks on an order terminal at your table. It made it feel like there was less pressure to decide on your order there and then. There were many options available to customise your burger. You could also pay at the terminal which made paying the bill much easier, as you don’t need to find a member of staff. We ordered the Classic Panko chicken burger. All the customisation requests to the order were met without complaint. Chips were perfect, and the service from staff was good. Only negative thing I have to say is that the games on the order terminal cost money to use, which is a bit of a rip off after paying out £12 just for a singular burger. Food was good, but prices were a little on the pricey side.

We visited Gourmet Burger Kitchen last Wednesday evening, excited to try their halal options, and overall, it was a memorable experience. The atmosphere was welcoming, relaxed, and perfect for an evening out. Our meal was delicious, particularly the burgers and skinny fries, which were cooked to perfection. The K Town burger stood out with its crispy panko-fried chicken breast, flavorful kimchi slaw, and smoky Korean BBQ sauce. I requested it without red chillies, and they accommodated that easily. We also tried the Taxi Driver burger, swapping in halal panko-fried chicken in place of beef, which paired wonderfully with American cheese, a crunchy onion ring, and their house-made GBK relish. The unlimited sauces, including mayo, mustard, and ketchup, were a nice touch and complemented the skinny fries well. We also indulged in an Oreo milkshake, which was thick, creamy, and rich, made with fresh cream, not milk – the perfect treat to go with our meal. However, the only disappointment of the night was my mocktail. It sounded refreshing on the menu, with passion fruit, vanilla, fresh mint, lemon, and lime, but when it arrived, the mint leaves were black and wilted, which wasn’t appealing. I ended up taking them out, but thankfully, this minor setback didn't overshadow the overall experience. Despite the issue with the mocktail, Gourmet Burger Kitchen made our evening delightful with fantastic food and friendly service.

Ryan and Lorraine from Trafford Centre restaurant were amazing! Really great and humble customer service.

Low quality food and very low level of service and rude staff. Don’t recommend at all.

I’ve been to GBK plenty of times, and they never disappoint. Their burgers are insanely good – the taste and flavor are just spot on. Plus, the prices are pretty decent, which is always a win. It’s not easy to find a burger place that does gluten-free so well, and I honestly think this is the best gluten-free burger spot in Manchester. The only bummer is that they don’t have gluten-free chips. I get the whole cross-contamination thing, but it would be awesome if they had a separate fryer for gluten-free chips. I mean, who eats burgers without chips, right? If they added that, I’d be here even more often.

Have to wait 45 minutes for the food to come and staff were very rude

Average experience, overpriced and food is ok. My vegan burger came out extremely charred and black, tasted of charcoal. Service takes too long. Really gone down hill which is a shame

Very disappointed, looks great from the outside. The food and service were poor. Very expensive for a disappointing experience..

Pretty poor really, first visit in several years and it's gone downhill badly. Service took an age, burger was reasonable. Chips and onion rings were supermarket-level and the wings were basically battered bones.. No chicken at all. 2 burgers, with chips, 2x drinks, 1x onion rings and 1x wings came to FIFTY FOUR QUID. pay half and go to 5guys downstairs instead. Way better

I'd say more like a 4.6 out of 5 purely cause it was a little bit too pricey however aside from that food was good, decent amount, to select from atmosphere was nice relaxed and simple but not boring. Would definitely come back here. I spent £33 for 2 big burgers and 2 big sides.

great tasty food good hassle free service either at the bar or on the ipad at your table.. will defo go bk as the place and food are both excellent..

Absolutely fantastic all the staff was very polite and very welcoming. The waiter Lorraine was extremely polite and made my time at GBK very comfortable. Thank you so much Lorraine

Hi, I enjoyed this restaurant for the last 5 years, but, today I had the worst experience. I waited 45 minutes for 2 burgers which came cold, the meat was overcooked (almost burned). The burgers came first and the fries after 10 minutes. And I don’t know what happened but, the burgers were tiny, I usually eat here 2 times per month and after I asked the woman who served me she told me that this size was from the beginning. It was more like a mini burger than a burger, which also the price for two people was £50. I am disappointed since you changed the menu I feel that this restaurant lost a lot of value.

Been here a few times and everytime everything is just so good, the lovely Lorraine made us welcome and looked after us, helped us with the ordering on the tablet thank you very much Lorraine, we will be back

2nd time visiting your restaurant and again the service, food and atmosphere was amazing, brilliant service from Lorraine and Wim, they both made our visit a lovely 1, you need more staff like these 2 they are a credit to your company

Lorraine who was waiter at front of the house was perfect - smiley and very willing to help she sat us at a table and her table services was second to none just wish every restraunt had a Lorraine as her service was excellent Food was really nice and enjoyable and cooked how we liked it. Will return again

Really disappointed after visiting this evening with family. The burgers here are very small and more like children's portions. The price of the burgers (£10-15) doesn't include sides. The cokes were flat and when we made the waitress aware, she rolled her eyes and took them away and returned with coke equally as flat. When we had finished our meals, the same waitress asked if everything was okay (a bit late if it wasn't). No atmosphere whatsoever, no customer service and poor portion sizes. After spending £100 for a family of 5, I would have been better going to Five Guys which is similar in price and much better quality with friendlier service.

I have an issue with the word gourmet in the name of the restaurant. We ate for 2 adults and a child - which made a bill of just under £48. I expected a better standard od food. The descriptions sound fantastic- but sadly don't show anything gourmet at all. "Served with fresh pickle" makes me imagine long slices or even a whole one halved. Instead I got a diced mush (see picture) My drink of inches cider was served in a tin. The burger came with no salad or anything extra. The £6 loaded fries were served cold and were a little better in looks and ingredients I do t believe the gourmet experience was had and the price does not reflect value for money. In a saturated market of burgers this does not rank highly. My wife's chicken burger set up was served wrong and had to be sent back to be re done. My son left his fries. -unusual. I was told the milkshake was OK. Take the word gourmet off the sign. It was far from it. The price might be - but the food was not.

Great value and taste, very easy to order using the electronic tablets and the food was cooked quite quickly. Staff were friendly and the decor was wonderful

Lovely meal, server Lorraine is an absolute star, very helpful.

the food was mid tbh but the portions are too small and the SERVICE IS SO BAD the amount of attitude me and my friend got by different workers is wild including the manger that was on shift

Ate here on 27th of August 2024 and it the epitome of disappointment. Ran out of most things on the menu, burgers were tasteless and sauce squirted into a plastic tub out of a heinze bottle that we were charged for. I asked for no slaw and no tomato on my burger and it came with nothing, just burger and bun all this and we are £40 lighter for 2 burgers, sharing fries and two soft drinks. Will not be returning.

Went over the weekend for dinner with a few friends and the place was fab, the food was delicious and our server Sadie was very attentive and made sure we had everything we needed. Will go again deffo

Amazing staff, very helpful and welcoming and lovely food

After having attended for a meal during a busy period on Saturday. I was extremely happy with how the staff treated me and were extremely attentive and asked if everything was okay with my food which was it was. Best burger joint in Greater Manchester.

Took my staff in today for a staff treat, the staff were really lovely, it was very busy and the staff were working as hard as they can, they were super respectful and helpful, both myself and my staff really enjoyed our food today thank you

Absolutely love this place burgers are always so good. Having come today for a meal with friends the staff were so attentive and friendly even though the restaurant was so busy.

Went for a little bit of food this afternoon and it was amazing, absolutely lovely staff in particular Sadie - she was so welcoming and friendly especially helpful for someone like me who’s extremely anxious about new places

0 service. Asking for tips???????? You are expected to order yourself without a waiter, what do you want tips for???? The person who was letting people in was unwelcoming, assuming, and rude. Waived people in like cattle, asked if I had been here before which I hadn't so she said that's your table number , order on the tablet and disappeared. Tablet didn't work, pushed the call for assistance button, no one came, was passed by many staff including upper members of staff and I left. There was nothing left to do. Maybe the food was nice, I'll never know. The only reason why I'd go back is if the bank has actually charged me when the tablet said it failed, twice.

Awful. Burger was dry and inedible. It actually hurt to keep chewing it. I Sent the order back and was offered a new one in the end I had to ask for a refund but they would only refund the burger and not my meal. Service is largely non existent and the price is ridiculous.

Had a lovely meal on Saturday. The staff where so attentive, asking if everything was OK. Lady who took our order was amazing. Will defiantly be back.

Love the burger and service really welcoming.

The service was fast and it was very helpful. Lorraine are server was very nice.

Food was beautiful and my little boy said it was better than amazing!

Was welcomed to a table very quickly even though it was busy, the staff was Very friendly and polite, and the food was perfect

Ordered seperatly with my friend and had a bit of an issue with the app not working but the male manager on shift 16th august 2-3pm was absolutely amazing and sorted it all out for us. Food was delicious and super fast! Overall cannot fault it at all! Thank you again to the kind manager for sorting it out and being such a help.

Perfect atmosphere perfect food

First visit for us. Food was good and service friendly.

A very dissapointed visit. 1. Customer service..non existing! 2. Tablets to order and pay for food..and a tip before you have seen any food. Pay the tip and guess what... 3 Food disgusting. Burger as dry as a Martini and chips which have been cooked longer than Madge from Benidorm. Tables rickety and seat shakes everytime someone breaks wind. I could go on..but seriously. Feel like I have been robbed..awful visit!

Food was great and the milkshake was fantastic

Quick and easy to order, they have new tablets to use for ordering food and allows you to pay via card. Had a lovely lady who was on the door she was very friendly and helpful. Thank you

The burgers are delicious, the chips were spot on too! The food didn't take long to come and it was served hot. I had the chunky chips with the garlic mayo sauce and you can get a bottomless fizzy drink (I had the passion fruit drink it was nice and refreshing). Ordering was pretty easy with the little tablets they have on the tables. Overall great food, good service and good atmosphere. I will be visiting again for sure👍🏽

We ordered Oreo milk shake and 2 smashed burgers. But honestly I remember the Oreo milk shake from 5 years ago and this time was a disappointment: the shake was super sweet and the smashed burgers tasted good but for 15 pounds honestly they were way too small. Overall not recommended. Like I said 5 years ago it was good now it lost a lot in terms of quality and quantity too.

We usually come here regularly but our most recent trip was so disappointing- they’ve removed most of the good sides from the menu (halloumi, sweet potato etc) leaving you only with the thinnest and barest fries as a side. The iPads that they now ask you to order on come with games on them that you then have to pay an extra £2 for despite spending enough money on their food. The burgers alone are still fairly nice, but with next to nothing anymore to accompany them, it’s really not worth the trip unfortunately, I don’t think we will be coming anymore.

good food but small portions for the price. definitely on the more expensive side, filling though. there was six of us and we spent £103 with student discount.

Food and drinks were great. Kids meals are a good size too. Lorraine who served us was lovely, very friendly and do enough. We’ll be back!

What has happened to GBK?! I go to GBK every year with my family as a treat for my birthday. I’ve been doing this for probably 8 years. Getting a family of 4 there isn’t easy but we always make an effort to travel all the way to the Trafford centre specifically because I love it. This year was sadly disappointing. Considering it’s called Gourmet Burger Kitchen, the options of burgers is now super limited. Previously there’d be at least 10 different options available. Now it’s more like 3 (not including adding bits and pieces or doubling the pattys etc). And the milkshakes! Easily the best milkshake I’ve ever had (and it still is). But now instead of a full metal chalice of deliciousness, it’s literally only 2/3 full at best. Ordering is done via a tablet on the table so server interaction is minimal. That might be good for some but for me it just makes me less likely to want to pay the service charge. So sad. Not sure if we’ll be back next year :(

Great food and nice atmosphere. Shout out to lorraine! Thank you

Lorraine was very helpful and provided us with lovely customer service. will definitely be back. thank you.

Terrible experience. My first and last time at this burger place. The burgers weren't bad but there was not much good about them either. Kids burger came with mayo despite not listing on menu. The real let down was the fries, under cooked, pale greasy and far too skinny. We left the fries and only ate the burgers. Left the place underwhelmed, unsatisfied and 20 quid lighter. There was no check up from waitress either. Had good expectations and was extremely disappointed.

This 5 star is for the service provided by Alex, After an incident with our food, alex was very prompt with the resolution yet very professional, she is an asset to your restaurant GBK, the rating is fully on her service.

Yep this is the one. Had the classic burger with added bacon. Came to £12.5. Took 14min. I was very happy. But it won’t fill you up so get some sides or a double patty.

Elain was great. Amazing customer service! Welcomed me with a smile and helped/guided me throughout my visit!

Great burger place, great decor inside. Service good. To double up burgers a bit expensive imho, particularly if it was to feed a family. But then it is Gourmet burger..

Best burgers in Manchester, thanks Alain you leading a great ship

Great experience, Alaim looked after us perfectly. Top guy

Best burger ever, thanks Alain and team

Fab meal really tasty burgers and fries! Love the fact they had blue cheese amazing!!!

Food and drinks amazing, service from Alain amazing :)

Amazing service, top quality food, will definitely be back.

Great food (gravy train was delicious). Pleasant staff. Seated straight away and we liked the tablets on the tables for ordering.

Really lovely time, food and drinks amazing. Service from Alain A++++

Staff were nice. Over priced child size meal. Tasted alright. Chips were cold. Underwelming, left still hungry.

Had an amazing time thanks to the very friendly and accomodating manager, Alain and the kitchen of course for cooking my perfect medium burger. Definitely recommend it to my family and friends!

Amazing food loved the k town alain was superb

Delicious food and milkshakes! The waiting staff was unpleasant on the day I went but the food and decent price mostly made up for it. Would definitely go back for the food, but hope for different front-end staff.

Great food and great, friendly service!

It was our son’s 12th birthday, at the Trafford Centre to spend his money. It’s usually Five Guys for him but we thought we would have a change. What can I say, big smiles, warm welcome and the nicest burgers we have EVER had. Genuinely, if you like burgers and have never been to a GBK you are missing out, truly stunning. The sides were fab too and a great atmosphere rounded it all off. After telling staff it was our sons birthday, they brought him out some ice cream with toppings on the house, which in this day and age is unheard of, we didn’t really have the room in our bellies but it made his day and really topped the experience off. Amazing good, fabulous staff and a nice place to eat - will 100% go again in a heartbeat - thank you GBK

Been a few times now but this time has put me off. Food was average, but smaller than last time we came. Ordered a vanilla milkshake and it did not have any vanilla flavour so just tasted of whipped milk so left most of it. Service wasn't very good, was sat at a table then ignored the rest of the time. Don't think I'll come back to this one again

Thought the food was very good nice wings, fries amazing, all the dips are fantastic burgers ok, staff lovely Milkshakes are a good highlight I would definitely come back.

Went on Friday evening, the staff we came across were nice especially the lady at the front. Food was just okay. What I ordered didn’t really reflect what was described on the menu - it’s a minor but when something is supposed to be “paprika onions” I’d expect more than just an unseasoned raw sliced red onion. No seasoning on it at all. It’s either a false advertisement or the kitchen are being lazy. I expected a lot more from a place that specialises in burgers because these were just bang average, not gourmet in the slightest.

The manager went above and beyond to help my son with allergies today. Talking him through the options, showing him how they were cooked. He couldn’t have been more helpful. He made my son really feel at ease.

The worst burger I've ever had. If it was any greasier I'd have been able to change a full set of brakes using the grease off the "patties" or burgers for the English. Spent nearly £30 on two burgers and two drinks. Not worth it, won't try one again amd wouldn't recommend to anyone. P!ss poor food. No pictures as I wasn't there long enough to take a picture of it.

Absolutely shocking place avoid at all costs burgers came cold and raw , hot cheese was cold with a skin on it , fries were hot but no good without your burger. To be fair they redid it and brought back out the “cold cheese” which was apparently the same one they forgot to throw in the bin.

We tried the new smash burgers yesterday for lunch, great addition to the menu, service was quick and friendly. We'll be back

Came on Thursday 30th May at around 1:30/2pm and we were seated by an incompetent lady who was rude and seated 3 adults and 5 kids on a small circle table. Then proceeded to tell me I can’t park my pram behind a booth we wanted to move to. I think a manager told her we can. She was really difficult. Our food was awful, wouldn’t go back. Tiny portion very expensive & chewy hard chicken. Never coming back

The staff that was standing outside was quite rude, we came first in the line, but he went to other customers who has same skin as his!

Had an amazing meal. Wonderful service! Brilliant staff, the supervisor Alexandra has been lovely and has guided me through the menu and suggested a great option. I highly recommended this restaurant!

Went to the Trafford Centre and was told of a trial menu. Having been many times to GBK not one item suitable for one of the guests. A choice of 3 burgers, limited sides. Very off hand staff. Seems obvious you want to loose custom.

Visited with my friend, burgers tasted great and service was excellent. Will definitely visit again🫢

What the heck? I swung by Manchester a few days back and wanted to grab a decent lunch and found a new menu? I got the smashed burger which was alright but was surprised to see it medium rare??? There were no sweet potato fries that I usually pick up and the milkshakes were completely different to the consistent ones I expect normally at every other location. The staff were fine but the food was a massive let down, rather than having specials it seems this site has changed the entire menu? Will not be returning to GBK again if this is the menu going forwards.

Fantastic flavoursome burger and fries at a very reasonable price. Great staff. Would highly recommend. Much nicer tasting than McDonalds.

Not a patch on the norwich one or even the liverpool one burger was burnt and tasteless all 3 drinks I wanted was out of stock all in all needs huge improvements this one

Visited with 11 yo and 14 yo for lunch. Service was excellent, menu explained and nice choice of tables. I liked the decor and we all had the £7.95 lunch offer which I thought was good value. No drink included but they weren’t too expensive for the quality here. Lovely food, really great burgers for all three of us. We always like a QR code for ordering too. No complaints here and we will be back. Thank you

Lorraine @ Trafford was lovely and helpful. Great service