Gourmet Burger Kitchen in Trafford

Pretty poor really, first visit in several years and it's gone downhill badly. Service took an age, burger was reasonable. Chips and onion rings were supermarket-level and the wings were basically battered bones.. No chicken at all. 2 burgers, with chips, 2x drinks, 1x onion rings and 1x wings came to FIFTY FOUR QUID. pay half and go to 5guys downstairs instead. Way better

great tasty food good hassle free service either at the bar or on the ipad at your table.. will defo go bk as the place and food are both excellent..

I have an issue with the word gourmet in the name of the restaurant. We ate for 2 adults and a child - which made a bill of just under £48. I expected a better standard od food. The descriptions sound fantastic- but sadly don't show anything gourmet at all. "Served with fresh pickle" makes me imagine long slices or even a whole one halved. Instead I got a diced mush (see picture) My drink of inches cider was served in a tin. The burger came with no salad or anything extra. The £6 loaded fries were served cold and were a little better in looks and ingredients I do t believe the gourmet experience was had and the price does not reflect value for money. In a saturated market of burgers this does not rank highly. My wife's chicken burger set up was served wrong and had to be sent back to be re done. My son left his fries. -unusual. I was told the milkshake was OK. Take the word gourmet off the sign. It was far from it. The price might be - but the food was not.

Great value and taste, very easy to order using the electronic tablets and the food was cooked quite quickly. Staff were friendly and the decor was wonderful

Lovely meal, server Lorraine is an absolute star, very helpful.

the food was mid tbh but the portions are too small and the SERVICE IS SO BAD the amount of attitude me and my friend got by different workers is wild including the manger that was on shift

Ate here on 27th of August 2024 and it the epitome of disappointment. Ran out of most things on the menu, burgers were tasteless and sauce squirted into a plastic tub out of a heinze bottle that we were charged for. I asked for no slaw and no tomato on my burger and it came with nothing, just burger and bun all this and we are £40 lighter for 2 burgers, sharing fries and two soft drinks. Will not be returning.

Went over the weekend for dinner with a few friends and the place was fab, the food was delicious and our server Sadie was very attentive and made sure we had everything we needed. Will go again deffo

Went for a little bit of food this afternoon and it was amazing, absolutely lovely staff in particular Sadie - she was so welcoming and friendly especially helpful for someone like me who’s extremely anxious about new places

0 service. Asking for tips???????? You are expected to order yourself without a waiter, what do you want tips for???? The person who was letting people in was unwelcoming, assuming, and rude. Waived people in like cattle, asked if I had been here before which I hadn't so she said that's your table number , order on the tablet and disappeared. Tablet didn't work, pushed the call for assistance button, no one came, was passed by many staff including upper members of staff and I left. There was nothing left to do. Maybe the food was nice, I'll never know. The only reason why I'd go back is if the bank has actually charged me when the tablet said it failed, twice.

Awful. Burger was dry and inedible. It actually hurt to keep chewing it. I Sent the order back and was offered a new one in the end I had to ask for a refund but they would only refund the burger and not my meal. Service is largely non existent and the price is ridiculous.

Amazing staff, very helpful and welcoming and lovely food

Took my staff in today for a staff treat, the staff were really lovely, it was very busy and the staff were working as hard as they can, they were super respectful and helpful, both myself and my staff really enjoyed our food today thank you

After having attended for a meal during a busy period on Saturday. I was extremely happy with how the staff treated me and were extremely attentive and asked if everything was okay with my food which was it was. Best burger joint in Greater Manchester.

Had a lovely meal on Saturday. The staff where so attentive, asking if everything was OK. Lady who took our order was amazing. Will defiantly be back.

Absolutely love this place burgers are always so good. Having come today for a meal with friends the staff were so attentive and friendly even though the restaurant was so busy.

Love the burger and service really welcoming.

The service was fast and it was very helpful. Lorraine are server was very nice.

Food was beautiful and my little boy said it was better than amazing!

Was welcomed to a table very quickly even though it was busy, the staff was Very friendly and polite, and the food was perfect

Ordered seperatly with my friend and had a bit of an issue with the app not working but the male manager on shift 16th august 2-3pm was absolutely amazing and sorted it all out for us. Food was delicious and super fast! Overall cannot fault it at all! Thank you again to the kind manager for sorting it out and being such a help.

A very dissapointed visit. 1. Customer service..non existing! 2. Tablets to order and pay for food..and a tip before you have seen any food. Pay the tip and guess what... 3 Food disgusting. Burger as dry as a Martini and chips which have been cooked longer than Madge from Benidorm. Tables rickety and seat shakes everytime someone breaks wind. I could go on..but seriously. Feel like I have been robbed..awful visit!

First visit for us. Food was good and service friendly.

Perfect atmosphere perfect food

Food was great and the milkshake was fantastic

Quick and easy to order, they have new tablets to use for ordering food and allows you to pay via card. Had a lovely lady who was on the door she was very friendly and helpful. Thank you

The burgers are delicious, the chips were spot on too! The food didn't take long to come and it was served hot. I had the chunky chips with the garlic mayo sauce and you can get a bottomless fizzy drink (I had the passion fruit drink it was nice and refreshing). Ordering was pretty easy with the little tablets they have on the tables. Overall great food, good service and good atmosphere. I will be visiting again for sure👍🏽

We ordered Oreo milk shake and 2 smashed burgers. But honestly I remember the Oreo milk shake from 5 years ago and this time was a disappointment: the shake was super sweet and the smashed burgers tasted good but for 15 pounds honestly they were way too small. Overall not recommended. Like I said 5 years ago it was good now it lost a lot in terms of quality and quantity too.

We usually come here regularly but our most recent trip was so disappointing- they’ve removed most of the good sides from the menu (halloumi, sweet potato etc) leaving you only with the thinnest and barest fries as a side. The iPads that they now ask you to order on come with games on them that you then have to pay an extra £2 for despite spending enough money on their food. The burgers alone are still fairly nice, but with next to nothing anymore to accompany them, it’s really not worth the trip unfortunately, I don’t think we will be coming anymore.

good food but small portions for the price. definitely on the more expensive side, filling though. there was six of us and we spent £103 with student discount.

Food and drinks were great. Kids meals are a good size too. Lorraine who served us was lovely, very friendly and do enough. We’ll be back!

What has happened to GBK?! I go to GBK every year with my family as a treat for my birthday. I’ve been doing this for probably 8 years. Getting a family of 4 there isn’t easy but we always make an effort to travel all the way to the Trafford centre specifically because I love it. This year was sadly disappointing. Considering it’s called Gourmet Burger Kitchen, the options of burgers is now super limited. Previously there’d be at least 10 different options available. Now it’s more like 3 (not including adding bits and pieces or doubling the pattys etc). And the milkshakes! Easily the best milkshake I’ve ever had (and it still is). But now instead of a full metal chalice of deliciousness, it’s literally only 2/3 full at best. Ordering is done via a tablet on the table so server interaction is minimal. That might be good for some but for me it just makes me less likely to want to pay the service charge. So sad. Not sure if we’ll be back next year :(

Lorraine was very helpful and provided us with lovely customer service. will definitely be back. thank you.

Great food and nice atmosphere. Shout out to lorraine! Thank you

Terrible experience. My first and last time at this burger place. The burgers weren't bad but there was not much good about them either. Kids burger came with mayo despite not listing on menu. The real let down was the fries, under cooked, pale greasy and far too skinny. We left the fries and only ate the burgers. Left the place underwhelmed, unsatisfied and 20 quid lighter. There was no check up from waitress either. Had good expectations and was extremely disappointed.

This 5 star is for the service provided by Alex, After an incident with our food, alex was very prompt with the resolution yet very professional, she is an asset to your restaurant GBK, the rating is fully on her service.

Yep this is the one. Had the classic burger with added bacon. Came to £12.5. Took 14min. I was very happy. But it won’t fill you up so get some sides or a double patty.

Food and drinks amazing, service from Alain amazing :)

Great food (gravy train was delicious). Pleasant staff. Seated straight away and we liked the tablets on the tables for ordering.

Really lovely time, food and drinks amazing. Service from Alain A++++

Best burgers in Manchester, thanks Alain you leading a great ship

Great experience, Alaim looked after us perfectly. Top guy

Best burger ever, thanks Alain and team

Elain was great. Amazing customer service! Welcomed me with a smile and helped/guided me throughout my visit!

Amazing service, top quality food, will definitely be back.

Great burger place, great decor inside. Service good. To double up burgers a bit expensive imho, particularly if it was to feed a family. But then it is Gourmet burger..

Fab meal really tasty burgers and fries! Love the fact they had blue cheese amazing!!!

Staff were nice. Over priced child size meal. Tasted alright. Chips were cold. Underwelming, left still hungry.

Had an amazing time thanks to the very friendly and accomodating manager, Alain and the kitchen of course for cooking my perfect medium burger. Definitely recommend it to my family and friends!

Amazing food loved the k town alain was superb

Delicious food and milkshakes! The waiting staff was unpleasant on the day I went but the food and decent price mostly made up for it. Would definitely go back for the food, but hope for different front-end staff.

Great food and great, friendly service!

Thought the food was very good nice wings, fries amazing, all the dips are fantastic burgers ok, staff lovely Milkshakes are a good highlight I would definitely come back.

Been a few times now but this time has put me off. Food was average, but smaller than last time we came. Ordered a vanilla milkshake and it did not have any vanilla flavour so just tasted of whipped milk so left most of it. Service wasn't very good, was sat at a table then ignored the rest of the time. Don't think I'll come back to this one again

It was our son’s 12th birthday, at the Trafford Centre to spend his money. It’s usually Five Guys for him but we thought we would have a change. What can I say, big smiles, warm welcome and the nicest burgers we have EVER had. Genuinely, if you like burgers and have never been to a GBK you are missing out, truly stunning. The sides were fab too and a great atmosphere rounded it all off. After telling staff it was our sons birthday, they brought him out some ice cream with toppings on the house, which in this day and age is unheard of, we didn’t really have the room in our bellies but it made his day and really topped the experience off. Amazing good, fabulous staff and a nice place to eat - will 100% go again in a heartbeat - thank you GBK

Went on Friday evening, the staff we came across were nice especially the lady at the front. Food was just okay. What I ordered didn’t really reflect what was described on the menu - it’s a minor but when something is supposed to be “paprika onions” I’d expect more than just an unseasoned raw sliced red onion. No seasoning on it at all. It’s either a false advertisement or the kitchen are being lazy. I expected a lot more from a place that specialises in burgers because these were just bang average, not gourmet in the slightest.

The manager went above and beyond to help my son with allergies today. Talking him through the options, showing him how they were cooked. He couldn’t have been more helpful. He made my son really feel at ease.

The worst burger I've ever had. If it was any greasier I'd have been able to change a full set of brakes using the grease off the "patties" or burgers for the English. Spent nearly £30 on two burgers and two drinks. Not worth it, won't try one again amd wouldn't recommend to anyone. P!ss poor food. No pictures as I wasn't there long enough to take a picture of it.

Absolutely shocking place avoid at all costs burgers came cold and raw , hot cheese was cold with a skin on it , fries were hot but no good without your burger. To be fair they redid it and brought back out the “cold cheese” which was apparently the same one they forgot to throw in the bin.

We tried the new smash burgers yesterday for lunch, great addition to the menu, service was quick and friendly. We'll be back

Came on Thursday 30th May at around 1:30/2pm and we were seated by an incompetent lady who was rude and seated 3 adults and 5 kids on a small circle table. Then proceeded to tell me I can’t park my pram behind a booth we wanted to move to. I think a manager told her we can. She was really difficult. Our food was awful, wouldn’t go back. Tiny portion very expensive & chewy hard chicken. Never coming back

The staff that was standing outside was quite rude, we came first in the line, but he went to other customers who has same skin as his!

Had an amazing meal. Wonderful service! Brilliant staff, the supervisor Alexandra has been lovely and has guided me through the menu and suggested a great option. I highly recommended this restaurant!

Went to the Trafford Centre and was told of a trial menu. Having been many times to GBK not one item suitable for one of the guests. A choice of 3 burgers, limited sides. Very off hand staff. Seems obvious you want to loose custom.

Visited with my friend, burgers tasted great and service was excellent. Will definitely visit again🫢

What the heck? I swung by Manchester a few days back and wanted to grab a decent lunch and found a new menu? I got the smashed burger which was alright but was surprised to see it medium rare??? There were no sweet potato fries that I usually pick up and the milkshakes were completely different to the consistent ones I expect normally at every other location. The staff were fine but the food was a massive let down, rather than having specials it seems this site has changed the entire menu? Will not be returning to GBK again if this is the menu going forwards.

Fantastic flavoursome burger and fries at a very reasonable price. Great staff. Would highly recommend. Much nicer tasting than McDonalds.

Not a patch on the norwich one or even the liverpool one burger was burnt and tasteless all 3 drinks I wanted was out of stock all in all needs huge improvements this one

Visited with 11 yo and 14 yo for lunch. Service was excellent, menu explained and nice choice of tables. I liked the decor and we all had the £7.95 lunch offer which I thought was good value. No drink included but they weren’t too expensive for the quality here. Lovely food, really great burgers for all three of us. We always like a QR code for ordering too. No complaints here and we will be back. Thank you

Lorraine @ Trafford was lovely and helpful. Great service

To be honest the food was tasty But we kinda expected more, Tables old and wobbly, the app nearly overcharged us for the order, ended up going to the bar to order this defeating the whole QR code Seemed overpriced for a standard burger that didn’t come with any sides, sink bottle of coke over £3 As said just expected more I remember all the hype and sour tasting burgers when it first opened seems jaded and tired Hence 3 stars

Burger was amazing and the milkshake and staff very friendly

Had a great meal and Loraine was funny , attentive and helpful!!! Il be back

Absolutely Horrific. Gourmet it is not. The wait is shocking. The food was shocking. Tasteless luke warm burger after waiting 30 mins for it. High price, low quality on every level. Waitress rude, . I have had better food at 2.30 am on a cold motorway service station. Will never set foot in this chain again. Zero stars on every element

Cannot recommend £11.95 for the smallest chicken burger and comes with no sides, no chips. Nothing. Just a tiny burger which i could of made at home. Poor. Go to fiveguys just 3 minutes yes away

Big South African guy is the best

Food was fantastic, service was amazing. Love the big new guys style really attentive, friendly and really gets around the place. Will be back

Myself, Hubby and little boy came to Gourmet Burger after a great day at Lego adventure. The food was outstanding and super tasty, service was great. I had the classic chicken burger with crispy sweet potato fries, hubby had some kind of Mexican burger with a spicy jam, the burger was cooked to perfection! Little boy had chicken stripes which were the best I have ever tasted (he didn’t eat it all lo), the batter was really light and crispy and the chicken was succulent! We’ll definitely return!

We had a great meal, both the food and service was great - our server, Luke, was really friendly and quick with our order.

Food was really nice And not bad proce either

I didn’t like the food. But I will be back. My server Luke was phenomenal. He served my food.

Lorraine is absolutely amazing :)

Stopped on a whim as starving but really enjoyed the burger and onion rings and staff friendly, Lorraine was very helpful

Food was great and are waiter Luke did a great job.

Very nice experience, our serve Luke was class 🦧, food was pretty good you know 👍would recommend

I really enjoyed the meal I had here, excellent service 👍 and great food 😋 even our server luke was great. would recommend!

atmosphere was dire. service was shocking. food was mid. deffo over priced. service was only bad as the petson who served us seemed as if they rather be else where. please train your staff on customer service skills.

Absolutely amazing food at an amazing price, very quick and nice friendly staff

Billy was great from start to finish, helped with my allergies, quick service & checked all the way through

Just randomly popped in whilst shopping. Had literally the best veggie “beef” burger I’ve ever had in more than a decade of being vegetarian! Thank you Lorraine and the other staff very much

Served quickly & promptly, food excellent 🍔

Thanks to the team behind the counter for looking after us. Shout out to Ryan.

Excellent burgers! Sweet potato fries and truffle fries were also very good. Staff were lovely, particularly Billy who was very friendly and made our visit even more enjoyable.

The food was really good and came within a few minutes of ordering. Lorraine was a really friendly host and found us a nice quiet table and looked after the kids

Very friendly staff and management

Although the food was excellent and the service was good especially Lenka. It wasn’t an exactly relaxing meal when at the table opposite to us there was obviously off duty staff waiting for a Takeaway chatting Loudly to the other staff on duty that went up to the table to pass the time!

Lovely place, quality food, quality service!!

Food portion sizes can be bigger, taste was good. Our service lasy Lorraine was lovely and served us that evening very well.Thank you :)

definitely recommend, the food is always good when we come in :) Lorraine our waiter was also lovely and helpful whilst we were there

Amazing onion rings with hot sauce and a vegan bean burger. The food is delicious and servers are helpful, especially Billy.