Gourdie Croft Beefeater in Dundee City

A place doesn't have to be silver service. It just needs to have really nice staff, really good food and a great atmosphere. Tonight, the Beefy had the lot.

To be avoided. Shocking & unfriendly

Don't bother staff very rude and make you feel very unwelcome 😠😠

Just had a very tasty meal at Gourdie Croft Dundee. The portions were excellent as was the service from Nikki. I couldn't finish my salad as I was full. However as my husband ordered a sundae two spoons came just in case we wanted to share. There is a good variety of options on the menu including vegetarian and vegan. One of the Gents toilets was out of use but we were directed to another one. The toilets were clean and well maintained. Based on this visit I would certainly return.

My partner and I entered the restaurant during our lunch break, hoping for a quick and pleasant meal. Upon arrival, there was no one at the entrance to greet or seat us, and with the restaurant nearly empty—only two or three tables occupied—we assumed it was fine to seat ourselves at a booth. As we sat down, a tall man approached, and I asked politely if it was okay for the two of us to sit there. His curt response: "Looks like it." Not the warmest start, but we brushed it off. A few minutes later, he returned with menus and, in a noticeably rude tone, said, "Next time, you need to wait at the entrance." I explained there was no one there to seat us and asked if seating ourselves caused any issue. This visibly annoyed him, and his response was condescending: "I won't sit there all day; I have other customers." I clarified that we were in a rush due to our lunch break, which is why we seated ourselves. Instead of understanding, he replied, "I may not be able to serve you fast enough as I am alone today." For context, there were only a couple of tables being served at the time. I calmly asked if he was managing the entire restaurant alone or if there was staff in the kitchen preparing food. He became defensive, called me "rude and arrogant," snatched the menus from our table, and refused to serve us. We were asked to leave, stunned and humiliated. Never in my life have I encountered such appalling behaviour from a waiter. His lack of professionalism, patience, and basic customer service was shocking. To be clear, this review is not directed at the restaurant itself but at the waiter who failed miserably to represent it. Ironically, we ate here the previous night, and the experience was entirely different—great food and friendly, responsive staff. It’s disappointing that a single individual could tarnish what was otherwise a decent establishment. As a result of this incident, we had no choice but to order Uber Eats, cutting into our already short lunch break. If Google allowed zero stars, that’s exactly what this waiter would get. Beefeater, I hope you address this because such rude staff drive customers away.

Ate here twice while staying in Premier Inn next door. Food was amazing, hot, tasty quick service.

So glad to find a Beefeater restaurant open to the public! Nathan was a great waiter, food as good as usual, and also as usual no issues dealing with dietary requirements.

Fuimos aquí para la cena en - ruta a casa desde el aeropuerto de Glasgow. El personal era muy amable y atento, decoración moderna y con estilo. La comida era buena, mi esposa tenía la lasaña que era genial. Tenía la hamburguesa que estaba bien, la carne de res podría haber sido más gruesa por el precio. Volvería.

Excellent service from the bar and restaurant staff

¡Muchas gracias a Kev y Susie! Nos acomodaron amablemente en el tiempo de cruce entre el desayuno y el almuerzo cuando habíamos arreglado para reunirnos con la familia que viene de diferentes direcciones. Su amabilidad y buen servicio amable fue muy apreciado. Muchas gracias de nuevo a Kev y Susie - que hacen un gran trabajo!

Had two fantastic meals here two nights in a row when I was in the area visiting. The service was also very good. Will come back again sometime in the near future

Amazing food, good quality, beautiful service. Accessibility for disabled people

poor overall service slow stretched staff even on a tuesday night

Food was good, but didn't come as described in the menu. The waiting staff were not very attentive, it was difficult to get their attention.

Double layer beef burger was not tasty at all. Not worth for the money spent.

Stopped at the premier Inn and went in here for breakfast, the food was awful. Undercooked greasy and one of the worst breakfasts I have ever had

Tasty food and staff were friendly!

Tasty food and staff were friendly!

Manager? Refused to serve my son and I. This despite the place being empty. I can only think this was due to my son wearing A Rangers top.

¿El lugar estaba vacío y un tipo horrible llamado Martin nos sonrió y dijo que no había disponibilidad? Estuvo bien hasta que vi a mis chicas Rangers en la cima cuando estábamos parando para el brunch bef rumbo al fútbol. Este tipo tiene un problema es un intolerante. Se quedó mirando y riéndose de nosotros cuando nos alejamos. Nunca pondremos un pie en este o cualquier otro Beefeater como no bienvenido. Debe estar ganando mucho dinero si aparta a PPL de un restaurante vacío. No fuimos los únicos ppl que vimos algunas otras familias recibiendo el mismo trato. Encontramos comida en otro lugar que estaban encantados de recibirnos.

Manager? Refused to serve my son and I. This despite the place being empty. I can only think this was due to my son wearing A Rangers top.

Friendly and helpful staff. Meal was lovely

Great service and really clean but breakfast left a lot to be desired. We didn't complain at the time as just wanted to get out of there.

Love it as it's quite no loude music so nice to have a cenversation with who you are with staff very friendly food great and comes hot

Very expensive for lunch meals

Como grupo grande tuvimos nk molestarse en conseguir una mesa. Nuestra comida era preciosa y servida rápidamente. Gracias a Nathan por toda su ayuda y amabilidad. Sin duda volveremos para otra buena comida.

Fantástico desayuno. ¡Por solo 20 libras, puedes conseguir un buffet ilimitado para dos! Desayuno súper barato y siempre es bueno. Volveré

A nice place, not expensive decent food.

Reasonable place to stop for a meal. Just off the A90 next to Premier Inn. Will seat you in the bar if it’s very busy. Food is standard fare but quite acceptable. Enjoyed the steak.

Stayed in premier inn next door for a week with work Dined every night and breakfast in morning Can't fault staff or food

Restaurant was empty yet sat us next to a large party! Food very tasty though and staff attentive.

Twice been in charged two diffrent s prices same orders 25 first time 23 second

Fantastic service here today as a stop-off on our way up to Aberdeen. Kevin was very attentive and gave us great service - very happy.

I would avoid this restaurant like the plague especially the waiter come team leader MARTIN hope he's proud of him self throwing a 68 year man out of the restaurant and banning him from the restaurant i was stuck to get meals had to get s taxi to get food in all my years of eating in restaurants have I ever come across a complete arrogant man all I can say is Beefeater get your act together and get rid of him or train him up as he's got no customer care I will never step in side another Beefeater restaurant

Had a great lunch here with my hubby. The food was great, the staff very friendly and chatty. We would not hesitate to recommend to others.

the evening was totaly spoilt by a so called team leader called Martin his attitude needs urgently addressed by senior management he is nothing more than a jumped up bully boy !!

Nice food. Excellent service, we arrived just before they were closing the kitchen and our server made sure we got our order in before they did.

We were delighted with the server called Nikki ,her manner and efficiency in dealing with the customer’s is second to none.The food very enjoyable and tasty,good value for money and we will definitely be back.

Booked online and popped in for Sunday lunch. Great service from staff. Very efficient. Three roasts were braw. Fish and Chips delicious.

Staff always friendly and food good always my go to place for a casual meal out

Came here for some lunch. Quite expensive compared to other places. I had lasagna which was nice but it wasn’t anything special. Service was fab guy was really friendly.

Really pleasant good service food was lush price has increased on the new menus but not bad still good value

Nice breakfast and good area for sitting outside cost £11 but definitely one of the best breakfasts I have had at a beefeater

Late lunch was enjoyable, efficient staff, premises were quiet when we attended

Nice staff good food served quick

I love the food and the people are really nice. The service we got today was excellent

Great Breakfast service, great staff

Had a catch up with friends, restaurant was quite busy , the service was great and we all enjoyed our food 😀.

Quiet so that made the atmosphere a little flat but despite that it was an overall pleasurable dining experience. Very tasty food & attentive staff. Would happily come back to dine.

We went for breakfast & it was lovely lots of fresh food, plenty of continental to choose from & hot food cooked to order value for money as all included 😋

Horrible customer service! Very rude staff and poor quality of food.

First visit in many years - don't know why I didn't go back sooner. Great meal, well priced with impeccable service

Food was great 😋 and staff very helpful and friendly

Excellent food and Nicky the waitress was really helpful and looked after us as usual

I had grilled salmon with vegetable rice. Excellent

Lovely food, friendly staff, comfortable seating, nice and clean but you need a car to get here or it's a 5 to 10 minute walk to a bus stop if you're not so fit, like me.

Had nicely cooked steak....fair price ....understaffed but still good service

Great food and chatty front of house lady. Beefeater on Tour!

Young, dynamic, present and kind staff!..excellent food without waiting too long..welcoming environment...

Had a good evening with the family. The food was tasty. The service by the waitress was first class.

It wasn't the worst but waited over an hour for the food to be brought out. Staff weren't very talkative either. Food was OK but wasn't great or anything ill remember. Quite pricey too.

Food is ok but not quite good. It'll get you by when you're hungry. Same stuff on offer in various places operated by the same company but with different trading names. Expensive compared to other independent local pubs.

Lovely nice place food was ok big portions very friendly staff

For a place called beefeater surprising amount of vegan food. Breakfast is great quality and service is top notch

Came here at about 5:30pm. Just the daughter and I. They do a set menu 2 courses for £16ish 3 course for £18ish We went for 2 course set menu My daughter went for the bacon burger with potato skins as a starter, and I had the fish and chips with a choc brownie pudding. We shared the started and pudding. Food was good. Too much for us, but we battered through It was very quiet,which was nice and chilled. No pics. Sorry I'd definitely come here again

Visited on a Sunday - had not booked. Server was very welcoming. Great variety options on menu. Food very tasty. Would, definitely return & highly recommend

Very pleasant service and good quality food.

Always a good meal here. Brekki very nice indeed.

Went for a breakfast with colleagues, lovely staff, great food, tasty & hot Reccomended

Good food and excellent service.

Went here for Christmas day, workers were lovely, food was good and did not have to wait long for food. Normally go for breakfast, it's really good value for money and kids eat for free, wide range to choose from

Pure raging beans came straight fae a tin stone cold eggs pure gave me salmonella bacon felt like I was biting the coushin sausages tasted like a Greggs sausage roll. Overall experience 2/10 no happy likes

Amazing service amd quality food! Best beef eater to go to from all collegues.

Decent beefeater. Not the quickest of service for business travellers, don't seam to like it when you get the "meal deal" with your room for some reason... no idea. But I digress. Hotels clean. Ish. Parking is good. And free. So yeah all around standard stop off.

Better than last years Christmas meal but not as good as the beefeater by the river at discovery point .

Booked here for our Christmas Day lunch and soon received a request for full payment up front and full food order or the booking would be cancelled. Made a special trip into the Gourdie and paid in full plus filled out the formal food order. Two days letter we received another notification stating that, if we didn't pay in full and send them our food order, the booking would be cancelled. After fighting with their automated phone service, which refused to actually put me through to a human, I was assured that it was an error and our booking was fine. Yet another notification arrived on Christmas Eve stating that the booking had now been cancelled! I ignored this one and we turned up for our booking, expecting the worst. Fortunately, the notification was another error. However, as the photo shows, the food wasn't up to the standard expected for a Christmas meal. The fillet steak was, in a word, terrible. On the plus side, our server Jack was attentive and efficient in dealing with our complaint about the steak. Unfortunately, it was a Christmas meal and we were 400 miles from home, with no opportunity to go elsewhere and our expectations were not met. We will not return.

Been here a couple off time when visiting our daughter at uni food has been really good and portions very good should try it 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Very good service, food was very good Just hit the nail for me

I am very sorry to say last night's meal was shocking 😲 hard uncooked food when I told the waiter he said other people had complained also but nothing was done it's unbelievable that we were treated like that, so poor I use the hotel all over the country its just aswell we are only here for a week.

Great food service a bit slow worth a visit

Dine in there a few days, food was very good service good too 😃

Had mixed grill was nice enough , no complaints

Disappointed tonight for our tea... food took 45 mins to come yet the place was not busy. My food was hot hence 3 star but my friends was pretty cold. And the place was colder than normal . Totally understand its not always easy to get right everytime but just highlighting the issues we experienced today . Also to point that the amount of chips my friend had was very small . Pic to see

Very nice good atmosphere reasonable priced

Very good service and excellent staff service

Very clean. Staff are friendly and helpful. Had most meals in the Beafeater restaurant next door. Good selection of food, friendly staff. Plenty greanery surrounding the property. Great cocktails too.

Called in for a quick bite whilst travelling. Usual beefeater standard, not awful but nothing special.

Room was great, very comfy bed. Food was really good

Food is at best average. Wetherspoon size portions....possibly the worst beefeater I've had the misfortune to use

Pretty disappointed overall. Only bar seating available despite the restaurant being nearly empty and this was at 8pm. Lazy. Also disappointed with breakfast, chef can't make a poached egg and beans were cold. Bacon and hash brown were good though. The coffee machine latte was also very weak. Not worth the £10

Went inside and there was basically no one dining there and was told there were no tables available for another hour and a half. What a joke. Staff member was rude to us when we asked to be seated.

An amazing experience came in got greeted by a member of staff and got seated and served drinks. Food was excellent we had a sirloin steak with peppercorn sauce and chips and a Sunday Roast with everything on it. Really recommend here for a quiet dinner and drinks. Service and food was great 👍

Ok been to better beefeater's apple pie burnt

Excellent service great food staff are a credit to the Beefeater brand

Wasn't impressed with the burnt apple pie I was given couldn't eat much of it Was disappointed as we go to our local town one and have never had any issues

Only had breakfast this time. Buffet and made to order, everything is great. Was quiet when I went.

Extremely disappointed. Stayed at the premier inn next door for 2 days and went in for a breakfast in the morning. Way too rude staffs. People don’t even have the patience to respond and then move on. They talk to us while walking. Being in the hospitality sector this is a ridiculous service. Spent £45 worth food and food was not as expected to be honest. Meat was like a rubber and hard to cut and chew. Mouth started paining. People here should definitely need to learn about hospitality. Being new to the place they should guide the customers and not to be rude. Definitely won’t recommend.

Great staff, shame about the Sunday roast. Dry overcooked lamb. Service was great though, atmosphere was dull live goods waiting room.

The basics done badly! Stayed at the premier inn next door and reserved a table for 6pm. Came into the restaurant to be told they had nothing on the system but I could sit in the bar area, fine, no issue. Ordered a bottle of peroni and a flaming combo. Beer was handed to me warm. When the food arrived I was only given a knife and had wait in a queue at the bar to ask for a fork as no service staff were nearby. Food was warm, not hot and missing the bbq sauce, which again I had to ask for. Nobody came to check my meal was ok. The chicken and ribs were dry and the corn tasted like it had bathed for a week. No napkins anywhere to be seen…kind of helpful when eating finger food. No atmosphere or music playing as all I could hear was ‘the Chase’ showing on the TV. Fair to say I won’t be returning.

Dined here on numerous occasions. Generally the food is very good but one time I ordered the Fillet Steak and it was riddled with inedible, sinewy streaks of fat. Dishes I would recommend include the Prawn Cocktail, Calamari and 74 Wings starters and the Salmon and Char Grilled Prawns main courses. The Sundaes, Sticky Toffee Pudding and Cheesecake desserts are also very good.