Golden Swallow in West Lothian

Ordered a takeaway for 2, inedible, spring rolls, sweet and sour chicken, went in the bin don't believe it was chicken!!

We ordered takeaway. Prices have actually doubled since last time we used them. They could not give us a menu and menu will.not download either. That will be the last time we use them. Over £30 for two main courses and 1 starter.

I've been a customer for a few years now and it's good quality food with nice friendly service.

It has changed the rice colour for a start n the beef curry no longer melts in the mouth the only place I would ever go for Chinese in Bathgate but since they started to deliver ,it’s all white Scottish people on the phone and now I’m sure making the meals ,ma mum took me thier as young boy and it used to be superb but now,the wee women whom ma mum knew her name has gone so has the quality,a don’t eat Chinese anymore tbh ,

Delivery was exceptional well very kind driver Delivery was on time chips n curry was far to spicy un edable vegetable chow mean was unedable carrots raw quite disappointing far to expensive won't buy here again

Big portions, delicious food. Very affordable best staff ever !

June 2024 Amazing service. Food was ok and reasonably priced.

The best service the best chicken chow main love it ,

Great portions and service. Friendly restaurant popular with locals and happy to cater for children

Order placed and price charged £8.50. Menu showed mushrooms £4.20 ,rice £3.80 = £8.00 Told there are new prices and looking at old menu !! Was shown a receipt and I said I'd keep that. Server grabbed it out of hand . RUDE 😡

Ordered a pork satay. At £12 this was on the expensive side for a Chinese takeaway dish. Very disappointed. Sauce was tasteless and watery and nothing like a satay sauce. Chicken chow mein was nice but having paid higher than average for the overall order was disappointed.

Had the 2 course lunch. The spring rolls were not fully cooked and beef in the beef mushroom was inedible as so tough. Despite leaving much of the meal at no point was I asked if everything was OK.

2 course lunch !! Spring roll not completely cooked Beef mushroom, beef was so tough rendering it inedible. Despite leaving large amount of each dish the server didn't ask if all was OK or is there a problem !! Charged over £15 for this 😡

So disappointed ! Ordered takeaway but we couldn’t eat it.. it was awful! Used to be such a fantastic restaurant too… sad that it’s gone downhill ! Won’t be ordering again

It was very nice, the food was really tasty and the staff were lovely. The only negative thing however is, if you are vegan, I would not recommend it, as I was told they could not guarantee the food was vegan.

had a takeaway and as loyal customers thought we would give it on elast try as recently its been very poor . Well worst ever. So bad I phoned and complained the woman shouted at staff in chinese then asked me to leave the boxed food outside and they would collect to check it . I did this but no collection . Promised me apartial refund which never happened . the beef in the curry was inedible and more concerning was spring roll smelt and tasted off . The noodles were all stuck together . Please do not order from there and it saddens me to say but I will never return .

This place has been rated for years as far as Bathgate Chinese food goes but god knows what’s happened but it is absolutely rife, 6 of us attended for dinner on a week night, wasn’t particularly busy, service quick but the food was useless, a couple of the group are plain eaters and went of ‘old school’ curry’s an sweet n sour, but even those were well below par, god help you if your more adventurous, one of ordered a vegetarian option and essentially got a sweet an sour chicken with chicken removed and a couple of peppers chucked in. Dated decor, still the take away pick ups sitting waiting at next table, the place is just done, such a shame as it used to be a reliable place for good Chinese food.

Phoned to place an order and got asked to hold, waited 10 minutes only for them to pick up the phone and hang up! Had a massive order as well. Customer service has gotten worse and worse! Foods watery anyway, AVOID!

Went here for something to eat , everything was spot on.

Had a lovely meal with my sister and brother in law

We’ve been going here regularly for years. And over the last few months it’s steadily gone downhill. Food quality, consistency and actually getting the order correct. Tonight was the last straw. Special chow mein tasted really off. I had a tiny bit of noodle and thought it didn’t taste right, then I bit into the king prawn. It was hard and crunchy (no shell!) like water chestnut and tasted really odd. I called them and said there was something wrong. They told me to put it back in the container and to bring it back and asked if I wanted another. I declined and asked if I could have something else - the thought of another prawn or noodles was making me feel ill. I asked for beef and broccoli and a fried rice Upon returning the dish, (no apology for inconvenience) I had to wait until they added up the price difference (£1.70). I told them I wasn’t paying the difference as I’d had to drive back to return it and wouldn’t have had to change it if there hadn’t been something wrong with the order. After much discussion in Cantonese I was told I’d have to pay to return a dish next time?? I shouldn’t have to return food I’ve ordered. This place has continued to get worse lately and there’s inconsistency with dishes from night to night. Between that and the latest idiocy over returning a meal that I’ll be lucky I don’t end up ill from, we will not be returning.

The food has consistently gone downhill and god forbid you try and return a dish that tastes off. Even as a regular customer who orders the same thing frequently. Customer service is the worst I have encountered for a long time. Been going to this takeaway for over 5 years. We won’t be back.

Very friendly staff and accommodating. The food was good

First time eating in and I must say I much preferred the take away.

Best Chinese in town. All you need to know really

Worse Chinese I’ve ever had in my life. Should have known when I’ve seen pink Kung Pao chicken… 🤢

Not long had a takeaway from TGS, 188 Honey Chicken. Ive never seen a sauce so watery and tastless .

Horrible Chicken curry its like watery soup with boiled chicken and the chips seemed like they were cooked last week, I couldn't eat it... Not proper Chinese avoid #Fakefood

Great service and food. Have been many times of the years and it never disappoints. The staff are lovely.

golden swallow so disappointed won't be going back to them very expensive.although delivery was quick .meal not so good.

Fantastic food excellent service 👌

The house special I ordered was full of egg shells not very nice

chips were soggy n tasted like cardboard, no one enjoyed their meal, first n last time getting from here

Shocked! Paid over £25 tonight and was disgusting. Possibly a reheat from night before! Yuk!!

Food is not as good as it used to be disappointing.

Great food and service was fantastic

Just picked up a takeaway from you and the quality of the food was disgusting. In all the years of coming to the Golden Swallow it’s definitely went down hill.. I want be back.. Terrible!!!

Best big bowls pf soup a meal in a bowl always excellent

Always loved this place but ive not had a good dish out of the place the last couple of times. Let's just hope it was a off day then

Excellent food and great service, portions are a good size too. Would highly recommend.

Great food but costs a bit more than your usual takeaway.

They must have about 20 different chefs because every meal tastes different from the last one. Went really down hill. Used to go there regularly but I don’t think I’ll be back.

As a long time customer, this is the 3rd time of making an order for delivery, waiting 90mins to be told its down as collection. The order is then delivered, at FULL price but is clearly reheated. Never again

Good food , huge portions , recommended

This is a weird review it was my first time visiting and i got 4 different things... 3 of them were amazing but the shredded crispy chicken was the most disappointing thing ever was soggy mush i have had crisper haribos than it bland and tasteless

Great nowadays in a smaller town to be able to sit in to enjoy a Chinese meal out along with excellent service. Good traditional atmosphere with a wide choice on the menu but do have to pay a bit more to dine in. Enjoy as it will be good.

We ordered the salt and chilli munchie box, this was amazing the first time it was ordered. We ordered the same thing tonight (29 Jul 22) and I can only imagine something has gone very wrong. We enjoy our food with lots of salt but this had so much salt that it was inedible, what a shame and what a waste of money, will have to look for a new Chinese restaurant/takeaway.

Good food but a little expensive. 1 mix starter, 4 mains and a drink each, almost £100. We were only people in the restaurant, which probably tells a story about the prices. Would probably order take out next time, as no atmosphere in restaurant when only ones there.

We regularly visited here at least once a week and also got deliveries however yesterdays visit was shocking. I ordered beef with onion and gravy and what I got was beef and onion. I asked for gravy so the man grabbed my plate and told me I’d be paying for extra gravy I said I wont be. 2 mins later plate is returned with gravy which was dolloped on the beef and tasted like powder. I pointed this out and was told I’d be paying for it. I tried to explain what was wrong but he wasn’t interested and started shouting at me. By this point my partner got up and we walked out. No sorry or can I get you something else…. Only a mouth of abuse. Won’t be back

Five of us came for a sit down meal on Thursday evening. We are from the Cotswolds in England,The food was outstanding & the portions was enormous. You must try . Top tip make sure you hungry. Thank you Golden swallow. ❤️ wish you was on our door stop . ❤️

Had a takeaway this evening must say it was the worst takeaway we've had if it wasn't for salt there would have been no taste we had spare ribs salty special curry they forgot the curry and had special chow mein only tasted of salt and what can i say about the salt and pepper chips yip awful soggy mess waste of 30 quid

Love this restaurant been going going to it for many yrs never been disappointed 3 course lunch meal great value for money highly recommend I have been brought my family here they r also regulars over the moon they r now doing take aways

Called in for a evening meal - delicious food and the lady serving was attentive and pleasant Will visit again Good vegetarian choices too

Visited several times now and the food is good, but when visiting for a business lunch last week, we walked in to a completely empty restaurant. A young lady, devoid of personality and manners we would find, pointed to a table. We politely asked if we could sit near the window and she said no, as “we might need them for other people” All tables were the same size and none were reserved. It’s truly beyond my comprehension how that would ever be a valid response to that simple and reasonable request. Also, I can’t understand why anyone would chose to employ (or be employed) into such a customer facing role without manners, personality and common sense. I don’t like leaving critical reviews, but it was a truly surreal experience.

I've had lunch in here a couple of times in the last few months, the food and service has been excellent.

Great food very professional and clean. Good value for money also great for a meal out

Yummy foods with great service and price. Will definitely come again.

Not as good as I remember. Waited ages for starters to arrive. Main meal arrived within seconds of finishing the first course...felt ignored which was surprising as we were only two eating in. Standard of food reasonable ...Good sized portions. 5 out of 10 from me.

This food has hit rock bottom and that's a fact you would think after so many bad reviews they would change things but nope . Horrible smelly greasey food won't be back shame as it was good before

Very tasty and plentiful, service very good.

Got a delivery from Golden Swallow tonight. It took over an hour to arrive and then arrived stone cold. Currently back in the oven to try and heat up the food. Beyond disappointing. This is the second time this has happened, and they just offer you “free chips” with next order!!!

Great lunch menu, plenty of choice and lovely fresh food.

2 hr wait. And food was cold when we got it First time ordering from here and will be the last time

Ordered takeaway over the phone and was told it would be ready in 20 minutes. On arrival, order was forgotten about and had to be chased up. Didn’t receive order until 40 minutes later. My regular meal was far too spicy and inedible, this is not normal as it was my favourite dish. Returned order and did not receive an apology or a simple refund and instead was made something different. Customer service was terrible and staff attitude could improve drastically. I will never return to the golden swallow. Beware folks.

Our local takeaway for the last 30 years +... Enough said

Salt and pepper chips were amazing, friendly staff

Excellent food,good price and great service.

Had a Chinese meal out of there tonight and it was really horrible . So disappointing as had takeout not long ago. Chips were minging chicken was chewy and funny bits in the rice . Don’t think I’ll b back 1/10

Excellent service and first class meal.

Sorry, somebody didn't have a day to cook ... I ordered food last Sunday and it was tasteless. 3/4 was left, nobody wanted to eat. It's a pity because I ordered for the first time, but also the last!!!

Worst food I have had in a long time and didn't get what I had ordered. Food tasted burnt and not edible, no sauce on chicken fried rice apparently this is an extra (1st time I have ever seen this come dry). No customer service and person on the phone totally uninterested. Will never use them again. The service I received doesn't even deserve a star but can't give a zero

Just had a take away delivery. Chicken fried rice was burnt and not edible. They made a mistake with the order delivered wrong item. Wouldn't sort it Very poor customer service. Definitely won't be back !

I was very disappointed with my takeaway I received tonite the beef was like rubber and the chips were like reheats I use this Chinese on a regular basis and to say I’m disappointed is an understatement spent a lot of money at this take away took my dish back and was under impressed with the response

Excellent food and service. Great lunch menu.

Food and service was excellent. They didn't have sun lik draught beer, and there were a alot of chillis on the spring roll starter. Only very minor gripes though.

Good food and excellent service

First time that I have used this take away and the 5 stars says it all Food was amazing

Ordered some food from here last night, normally very happy with the offerings. Food was brutal. Absolutely packed with salt but incredibly bland. Overcooked prawn toasts, King Prawn Chow Mein was tasteless. Curry sauce was spicy cornstarch. Was up most of the night playing catch up drinking water to rehydrate.My head is still thumping from OD'ing on MSG. Very, very disappointed with what used to be a solid choice of restaurant.

Good food fast service, and open at lunchtime. Bingo.

Lovely meal once again,never disappoints.

Jedzenie dobre ogólnie, sos mógłby być znacznie lepszy bo wyglądał i smakował jak gotowy z marketu ... Pozdrawiam

Used this chinese for many years..but will no use again .. food was cold .chips were horrid like reheats.. Will I use again no I will not.

Amazing food and quick delivery.So glad now delivering in Bathgate.

Got takeaway-prawn crackers,excellent. Noodles, excellent. Chicken dishes terrible-hard white bits of chicken in one dish, which had to go in bin. In other dish, chicken overcooked and dried out. Sauces in chicken dish were tasteless and rice wasn’t good either. Meal was not fresh and most of it went in bin. Don’t usually get takeaway from here but thought we’d try it for a change. NEVER AGAIN. Very disappointed as it does get good reviews.

Excellent Chinese as always. Now doing delivery as a way to get through covid 19. Portions are always a good size.

The best Chinese in bathgate by a country mile xx

Amazing lunch well worth the money .Fast and friendly service

Ordered Chicken satay and fried rice with some prawn crackers from the takeaway menu. Phoned in at 6:50 and was told it would be ready in 10 minutes. Walked in the door at 7:01, paid the lady, went to sit down and as soon as I 'touched cloth', another lady appeared with my order so I was out of there in no time. Five minutes later I was ready to dish it up in my kitchen. Imagine my horror when I opened the tub to find mushrooms in it - food of the devil! My usual Chinese doesn't have mushrooms in this dish. Once they were picked out, the rest of the food was indeed a golden swallow that showered my mouth but in my opinion the sauce was a little thin. I prefer it a little thicker. There was a mild spicy after taste which had just enough of a wee nip to it.As per the menu on their website the satay cost £8 with rice included and the prawn crackers were £2 so total charge was £10.45. Wait a minute, that doesn't add up. On closer inspection of the menu it says there's an extra charge of 40p to change boiled rice to fried. The menu just says 'with rice' so when I asked for fried I copped the extra charge. Also an extra 5p on top, probably a price change not updated on the menu but it did leave a slightly sour taste.Having crossed it off my 'must try' list it won't tempt me away from my usual haunt.

Great place for lunch as they have a great 3 course lunch deal.love the king prawn curry! Best in West Lothian 👍🏻

This was our first time in this restaurant but won't be the last. The food was excellent and hot and staff were really friendly and helpful. Very fast as well so overall loved it haven't had such a good hot and sour soup in ages.

Used to be a really good Chinese, although quite expensive, last two meals have been binned, won't be back. Go to the 2Good in Whitburn Road, every meal has been excellent so far 👍

Very disappointed after all the great reviews. Fried rice all clumped together and vile, lukewarm food, curry sauce rotten wont be back

Best Chinese ,seriously the best special fried rice,chow main,and the curry sauce 👌

Lovely vegetarian noodles and salt and pepper chips. From now on it's going to be my go-to takeaway in Bathgate.

My family go here all the time for good reason the food is tasty and chow main are delicious I can’t rate highly enough

Absolutely loved the place. Great Chinese food!

This place is very popular for take away as there was a queue as we arrived at 6.15 pmwe came in Bathgate for a show and decided for a chinese dinner.I had the spare ribs which were nice but could have been a wee bit more cooked and hardly any meat on them .My partner had the mini spring rolls which were a bit dried .Then we had half peking duck which came already shredded with prawn crakers to decorate the plate. The duck was nice et and very generous.The place was busy and the staff a bit stiff but efficient .Overall it was a pleasant visit but not sure we would run back there.The Menu is far to extensive which raise the question on the freshness of the products on offer .

Food was amazing. Staff were lovely. Best Chinese food I have had in a very long time. It's a gem of a place.

Came here for lunch with my mum and it was very busy. Got seated and drinks were ordered as soon as we sat down. Always clean and tidy. Staff are always about making sure everything is alright. Have been coming here since I was a little girl and have never had a bad meal. Chicken noodle soup delightful and beef curry and fried rice also tasty. Ordered the salt and pepper chips also and they are the best. Get a take away nearly every week from here although wish they delivered. Best Chinese restaurant in West Lothian by far.

The food was amazing. The size of portions were huge for one person. The service was fantastic. Very friendly and welcoming.