Golden Harvest in Wyre

i bought a sandwich from them and it had hairy in it when confronted to complain they laughed in my face and told me to stop f****k moaning

Poor service on arrival, no welcome greeting or anything. Could cut the tension between the staff in the OPEN kitchen with a spoon. No staff wearing gloves whilst handling meat and vegetarian options or anything in the kitchen for that matter. Share one fryer for meat and hash browns which are supposed to be vegetarian. Lady who handled food at the end just winged it into the hot hold as if it was rubbish. No wonder the hygiene rating isn’t on display.

I have had really good fish and chips from here -on 3 occasions butt not this time! Firstly the man on the till had very little understanding of the menu. I ordered haddock, small chips and mushy peas. he appeared not to understand or be able to use the till. I repeated my order - 3 times! Eventually a young man came to assist and I asked him to read back my order. He read - chicken and mushroom pie and chips!!! I corrected him and asked again for regular haddock, small chips and mushy peas. Great he said - I asked him to read my order back - he said cod, small chips and mushy peas!!! By now I was getting fed up as there seemed little appetite for good customer service. Eventually after one more attempt it was sorted out. The first guy started frying. He wore no apron, no hat or protective head wear, he didn't wash his hands. The young man on the till wore no 'food prep' clothing or headwear When the fish came out, the batter looked crispy. However when I started to eat it - the batter was not cooked, it had holes in it and the consequently fish was over cooked. The batter was crispy on the outside and slimy white on the inside - suggesting that the fat had not been brought up to temperature before the fish was put in. The chips had clearly been reheated by putting them in hot fat just before serving. The peas were good. I think the owner or manager was sitting in the background on their phone - their time may have been better helping the staff - who clearly didn't have a clue! The key to any good business is quality, consistency and customer care. This business had none! I will not be going back

Very arrogant neck beard who seems to ID me everytime I go in even though I've been going for years and refuses to check prices of items.

Just want to say that Rob was great and funny, very friendly and chatty which was lovely and really made mine and my friends time great. He is an asset to the Newton Arms and just wanted to make sure he knows how happy he made me and my friend and made us laugh and the food was lovely too