Golden Dragon in Lancaster - Phone Number, Reservations, Reviews

Decidedly 'odd' service on this occasion. Visiting a couple of times a year & always in August for a birthday, despite only being a small party this year (mid week work commitments pruned our number) we booked the table ahead. Two of us arrived early, waited on a friend, & asked for water which came. The same staff member repeatedly bobbed back to see if we were ready to order despite still missing third, who arrived at the booked time. Each time they reassure 'take as long as you like". On one visit the staff asked if we "are paying by cash or card" (why?) On the last bob back, just before our friend arrived they took away the drinks menu! The birthday friend arrived, we made our food order, but we weren't asked about drinks, & the request for the return of the drinks menu went unheard - we decided water was fine (& cheaper). Before the food arrived a staff member, NOT asking took away the chopsticks. Our stunned assumption must be it was assumed that three mature female Europeans can't use chopsticks? Erm, yes they can! For one of us it was particularly part of enjoying Chinese cuisine, so our friend said to the rapidly departing back (of staff member) "I want chopsticks"! Otherwise the food was good. But our enjoyment was overshadowed by the very peculiar service we experienced; which impacted the general ambience & feel of our visit.

The food was lovely hot elicited on time. We really enjoyed . Will def use again excellent

Was missing an item from the order was told that they would deliver the item and they never showed up food was lovely tho

Very nice driver. And I'm really sorry for taking so long to answer!!

Great quality food with great service! Excellent!

The food was spectacular, I can’t recommend the Cantonese crispy beef enough, it was delicious 😍

Decent food overall, not a bad night out

So disappointed. Looked forward to this all week. The won ton nuggets had no prawns in any. We ordered £33 pounds worth of mixed hors d’oeuvres and non had prawn in. The half duck was dry and tasteless and hardly any of it at £22.00. The mains were ok, but for a renound and more expensive Chinese in Lancaster. I would be reluctant to order again.

Ordered at 10pm and order never showed up called them 4 times and was told 20 mins but never showed up they were rude and won’t give a refund

And the food was cold this time it was a bad experience

Been here a few times over the years, everything fairly well worn and the food was fine.

Awful. I ordered at 17:59. Finally received at 19:52 after me calling to ask where my order was twice and being reassured once at 19:10 that it was 20 minutes away. The guy on the phone was rude and curt. He apologised but was offhand about it and slammed the phone down on me twice. Unprofessional and a terrible first experience with this takeaway. I won't be ordering from them again and will recommend my friends and family to AVOID.

Food was delicious as always and perfect hot temperature

Absolutely delicious every time x A*A*A*A*A*

A very beautiful restaurant. Fantastic service and great food. Definitely a must visit when in Lancaster. A rare gem.

lovely food great quality had the meal for 1 even that was too much

Delivery was shockingly fast, and food was great- however missing the complimentary prawn crackers that usually come with larger orders

Fantastic food and service as always. Lovely salt and pepper chicken. Thankyou

Spring rolls weren’t edible tasted sour/gone off. prawn crackers were supposed to be free but i was charged for them?

Ribs dry,overcooked, tastless as though they had been reheated, didnt taste freshly cooked

My food came poor quality, cold and tasted chewy and greasy seemed as if it was warmed up more than once, really not happy as I spent £21 on this order and left u happy not being able to eat the food. Unfortunately will not be ordering agaun

It's been a while since I have eaten out at a Chinese restaurant and was excited for this. The food was a bit of a mixed bag though, we got one of the set meals which did seem slightly overpriced (although was actually a lot of food). The duck was very good and I enjoyed the pork fried rice (even if a little greasy). The hot and sour soup was a little too gloopy which made it unappetising and the rest of the dishes were just ok.

Brilliant food I enjoyed it so much

Worst experience ever.... Rude staff, liars, absolutely terrible service. Ordered around 2hrs ago via just eat, about 1.5hrs later phoned to check as had said out for delivery for 30 mins, said were not delivering until had a phone number, gave phone number and was told would be here in 30 mins. 35 mins later nothing, so phoned them and was told by a rude manager would be another 30 mins a total of 2.5hrs wait... Advised him I'd spoken to a member of staff and had told me was only going to be 30 mins, he told me that the member of staff hadn't said that at all. Rude, liars, and wouldn't refund money immediately never ever recommend

Had a meal out just before easter and it was very good. We had a set meal and my daughter decided to go with her fav dish, all food was delicious and service courteous and prompt. Would definitely return.

Didn’t eat it as arrived to late

Absolutely delicious A*A*A*A*A* highly recommended

Brilliant food. Large portions. Excellent service.

Shocking they use tiny prawns in their special dishes even the local takeaway use lovely king prawns very disappointing

Fantastic meal and a lovely evening

Amazing food but took a while to arrive

For me the best Chinese restaurant in Lancaster and surrounding areas. Great food, fantastic service from waiters/waitresses and a very pleasant dining experience. Highly recommended.

Don't waste your time and money. Unfortunately The Goldon Dragon is a shadow of its former self. None of the little inexpensive touches (like oranges, hot towels and a fortune cookie) at the end of your meal. The toilets were shabby with an old rusty radiator, wide open window and only very cold water to wash your hands (in the middle of winter) but the worst thing was paying with cash and not getting any change let alone a receipt. The Golden Dragon is an expensive takeaway with tables, not a restaurant. Very disappointing and not somewhere I will be returning.

Food was fine. Delivery instructions clearly stated not to call and the gate code was provided. Proceeded to call and not use the gate code only to complain about it on delivery. People have not struggled with this in the past so I know the instructions should have been read.

Excellent as always! My fave takeaway x

2 spring rolls cut in half for 4.50, soup beyond peppery and everything stone cold

Ok so we order from here all the time but honestly the food was awful the price they charge for ribs which at a guess I think was 6.50 there were 4 ribs in the box and hardly anything on them.. the chicken foo young didn’t taste fresh and was rubbery my husband said his chow neon was ok but to say we paid 43.00 it was totally disappointing to say the least

Food was amazing. Best Chinese takeaway I’ve had in a long time

Only ordered 3 things and got a boiled rice instead of chips. Man on phone was very apologetic and offered to send some out but it would have been too late not to mention the waste of food. Ruined the meal as I like to dunk my chips in the s+s sauce, will put me off ordering regularly as there’s a clear lack of quality control

You need to work on your Telephone manors! If you don’t want to take delivery orders before 5pm, update your website, don’t answer the phone, be rude and then hang up! Or a simple explanation that it may take longer/ time of arrival is all you needed to say. Won’t be bothering again plenty more friendly Chinese to choose from in Lancaster!

delicious juicy prawns in the chow mein and lovely s and p chicken, fast delivery, delighted, thank you

Myself and my family had frequented this establishment for years - most of my life in fact. I won’t order Chinese from anywhere else in Lancaster and will highly recommend it to out of town guests when they’re visiting. I’m disappointed therefore to have to say that in recent years it’s certainly lost its charm and uniqueness. Although the food is still wonderful, the extra touches they used to provide whilst dining in such as peanuts on the table, hot plates for sizzling dishes, fresh oranges after your meal and warm towels made all the difference - to me it made Golden Dragon that “special place” you had to book to celebrate momentous occasions. The customer service used to be exemplary but again that personal touch seemed somewhat lacking recently - it used to be the case you couldn’t finish your drink before they’d be over to fill your glass; wonderfully attentive. However, as an example on our most recent visit we ate off side plates as they failed to bring out bowls or check on us before we finished our meal. I’m writing this in the hope you’ll hear a little of this feedback and be able to inject a little bit of the magic back into the experience becuase I truly want Golden Dragon to continue to thrive in Lancaster for many years to come.

Cold food very very poor quality

Total shambles, overpriced, 3 hr delivery, wrong food & cold. Rude customer service, couldn’t speak and hung up on me. Good bye after 15 years ordering.

been waiting over 2 and a half hours for the food to arrive and it still isn’t here.

3hr to receive cold food, wrong delivery, rude customer services. Been ordering from here for 15 years, spoken to like it was my fault for ordering I’m such an inconvenience. Then hung up like I was a yet again an inconvenience. Rubbish place to order.

Not happy!!!!I was told it would be 20 min late. When I went to speak the very rude man ended the call…. This is a joke and I expect a big refund. Very disappointed from one of our favourite takeaways in Lancaster

Ordered the food at 20.16 and it arrived at 22.46. Rang Golden Dragon 3 times each time was told it would be 5 mins. Terribly service.

Avoid. Delivery terrible, ordered food at 8.16pm it was finally delivered at 10.46pm.

Very busy 2 nights before Christmas.

I had food from my order missing salt and pepper ribs and the prawn toast from the hor douvres not happy about it really to be honest

Great food but was over 2 hours between ordering and delivery, called restaurant and they were very rude on the phone

Absolutely amazing food and quick delivery A*A*A*A*A*highly recommended x

The food was good but the customer service was beyond horrendous. The waiter with no hair was very rude and ill-mannered. The entrance door did not put a sign that the restaurant was closed so we went it. Then he said with a condescending tone, “Can’t you see I’m cleaning? We are not open yet”. This was the second time that he treated customers this way. First time, he was also crass and rude. I hope this establishment would find a better waiter or invest in training their waiter in properly.

Rude Worst customer service Id never return

Food still not arrived. Ordered at 18.20, est delivery 19.20-19.40 and still not arrived by 20.40

The food was stone cold on arrival

My food was 2 hours late due to only having one driver on apparently every time I called I was lied to and hung up on would of rather received a refund and no food as service was appalling

3 off us popped in for Dinner on a Tuesday. 3 starters / 3 mains / 3 sides - food was excellent service quick and efficient with no rush to move us on. Recommended & would return

Hope my bin enjoyed that food more then I did ...because this where it went ...

There are definitely better Chinese takeaways locally. No prawn crackers and very expensive for the quality and quantity.

Over salty (this time) but otherwise all good

Hi Unfortunately I am unable to collect the meal. Please distribute the food to the staff or homeless

Food was awful,everything tasted burnt

Great veggie tofu meals. Really fresh veg cooked to perfection. Still had a slight crunch! Really tasty.

This is the earliest Chinese restaurant in Lancaster. The chef here perfectly blends Chinese food with Western taste, and the waiters are busy and professional.

Excellent food delivered early. Thank you.

Waited over 2 hours for soggy chips and just warm food!!

Cold and left on a wheelie bin so unhygienic

Absolutely amazing fresh food x highly recommended A*A*A*A*A*

Food was lukewarm, ribs poor quality and it took about 90 minutes to deliver

Food was good but 45 minutes later than scheduled time.. waited 2 hours from order

One star 🌟 taken of because there were only four small ribs for £7.95

The delivery driver didn't pull into our drive way and parked a long way away from our address and was rude on the phone, he eventually turned around driving like a maniac, then wheel spun off down the road like a stupid boy racer!

Mixed starter is amazing, especially the prawn toast and wontons (super crispy). Little expensive but Chinese generally are and definitely worth it.

Fabulous meal as always. A real traditional Chinese restaurant

Great food as always, advised it would take an hour but arrived in about 20 mins. Will definitely use again

We had a lovely meal at this restaurant on a Sunday evening. We asked for some starters to come with our main course. The server was very friendly, he even gave our daughter advice on which Asian supermarket to buy from, as she is a student in Lancaster. The food was superb, good size portions and well priced. Will be visiting again when we come to see our daughter at university

Tasty dumplings and chicken skewers with satay. Delicious prawn chowmein with fat juicy prawns. Delighted, thank you

Very unimpressed. The egg fried rice not fried. The noodles were meant to be plain but had bits of beef in. First and last time ordering from here.

Good food well packaged it didn't leak everywhere delivered on time a bit earlier in fact

The soup tasted weird and buttery. I always order the same soup but today it did not taste good so I left it. The duck was fatty but generally good. Unusually disappointed today.

Absolutly hiddious I can honestly say this I the blandest tasteless food I have ever eaten from a Chinese takeaway? The chow mein had no flavour at all and the salt and pepper chicken wings not even in batter or with salt and pepoer? Will definitely not use again a proper waist of money.

This is my go to Chinese and often order the same items. I ordered the chicken curry that I have had multiple times before. This time the chicken was VERY lemony. Almost like marinated lemon chicken had been put into the wrong sauce. Wasn’t able to eat it so was disappointed. Delivery was super fast however and rest of items good.

Excellent food and quick delivery. Thank you

10/10 great food for decent price

Excellent food and early delivery. Thank you.

Excellent food delivered early Highly recommend Thank you

It was a lovely meal, and the staff at the restaurant delivered it despite collection showing on order. It was very kind of them. Thank you to the gentleman who sorted it for me over the phone

Foo young was delicious but the egg fried rice was a bit underwhelming.

Gorgeous Chinese food from the GoldenDragon. Thank you.

Really really nice every time, well worth the price. Best Chinese round lancaster

Great little busy place for a good Chinese meal. Friendly staff, good food with plenty to choose from. Right in the center of Lancaster town.

Food was disgusting.. very disappointing

Amazing food, fast delivery. Will be ordering again

Very early for such a large order. Felt unwell the next morning

Nice guy, who delivered, pleasant and quiet.

I really wish you guys would stop microwaving your food. It makes it chewy. For the price it would be really nice if it was cooked fresh, nothing wrong with the taste but the difference is obvious

Sweet and sour chicken was nice, vegetable Singapore noodles and egg fried rice weren't great though. Spring rolls were nice

Very poor meal for 6 people, no hand bowls offered with ribs and starters, nothing inside won tons just filo pastry, 2 tiny dishes of dipping sauce with a dribble of sauce in! Main meal cold unless you had sizzling, rice cold, no hot flannels on finish? £6 for small tiger beer. Rushed us to get us out, it was so hot and clammy in there asked for air con on and he said 15 minute only. So on the whole a disgrace, waste of money.