Giraffe in Swindon

Amazing , I ordered the maple pancakes , my daughter had the all day breakfast and Childs pancakes for my granddaughter , iced coffee What can I say the best breakfast that I have had for a long time The pancakes were so light and fluffy tasted amazing. The breakfast was very tasty and the poached eggs cooked to perfection The child’s pancakes were lovely

We needed a light meal in early evening- never been to a Giraffe Cafe before but had heard good reports- It was not too busy and the service and the food were first class. Much nicer than the food court offerings in the Outlet Centre. Kenna was our waitress.

Visited here for some breakfast to try out their new menu, and we wasn't let down! Super fresh new look to the food, restaurant was clean and tidy and the service was personal the every guest coming in. Highly recommended the pancakes, they were delicious!

My friend and I were having a long awaited catch up. First time in a while to the outlet. I've never been to a Giraffe restaurant.Food was enjoyable but Maddie who severed us made me feel at ease at this uneasy time Maddie was friendly,professional and even behind her mask you could see she was smiling. So five 🌟 for Maddie's service.

Unfortunately the Tesco/Giraffe experiment failed and the store cafes are now back to their previous shoddy selves. I recommend you go to an actual Giraffe, but don't bother with these Tesco venues any more. Two stars is for the Tesco café, NOT Giraffe per se - I'd still rate the one in the Swindon Outlet Centre, for instance, 4 star.

I'd been to Giraffe before about 6 months ago and thought it was alright for a quick bite, so my daughter and I popped in today (Mother's Day) for a late lunch at around 14:20. We were seated promptly, and that's about where the quality of service ended. It took 20 minutes for our drinks to arrive and their cocktails are not good - really bland and watery. Our food order was taken when the drinks arrived, and we then waited 40 minutes for our starter to arrive. The starters were very simple, and can't have actually taken more than a few minutes to prepare - one was just warm houmous and a bit of bread!!! Once the starters were cleared away, we ended up waiting another 35 minutes for our mains. Mine was a simple, undressed, cold salad, and I have NO idea why it took so long. It was Duck salad - and the duck was so overdone and chewy that I gave up after a piece got stuck in my teeth leaving me with toothache until I could floss! My daughter had the Chicken Katsu noodles and there were more onions than noodles in the bowl. It was just rubbish. The waitress could see that we were annoyed with how long everything was taking, and offered us a round of drinks to make up for the all the waiting. It was a nice gesture but I'm just annoyed that I spent 50 quid on a really poor experience with only-just-average food. The menu has changed for the worse and it's all over the place - mexican, japanese, burgers & steak... it's like they are trying to compete with all the other restaurants in the outlet - by offering a bit of everything, but doing it all badly. We saw the table next to us wait 30 minutes for them to bring out 2 scoops of ice cream for her kid. We decided to get the bill whilst we were still eating. We were there 1h 50 mins altogether for a spot of lunch, one of which didn't even need cooking!

Había visitado varias veces anteriormente y quedé muy impresionado. Fuimos justo antes de navidad la esperanza sería el mismo. Absolutamente terrible. No hay bienvenida; sin menús; nadie para ayudar. Dirigido a pedir la única camarera si era servicio de camarero; ella dijo "sí", así que nos sentamos. Después de 10 minutos andando.

I came here second times . Walk in waiting for stuff in front of bar 1lady was cleaning table I said hello !! Nothing back not even smile I asked for coffee and scone she said help ur self with scone no butter . Not even thank you .. Nothing she much have bad day !! .. On the back of T-shirt stuff wear said relax , recharge , I not feel that way..

I have eaten here a couple of times and not eaten here a couple times. Walk in, stand around for a while and there is no one to point to a seat. When I have eaten, the food comes pretty quick and is pretty good

Nice breakfast with good quality food. Good service. Lots of choice and a children's menu. Good location

After a sketchy experience at the Cirencester restaurant, we thought we would give this restaurant a try. Was pleasantly surprised, I ordered the fish burger and my partner the rodeo chicken burger. Both were very tasty and nicely presented. The customer service was so much better than the experience we had in Cirencester, would recommend.

I popped in with my daughter and we both had delicious meals. My daughter had the non-bun chicken burger which, in her words, was herby and delicious. I had the veggie all day breakfast which arrived freshly cooked and hot. Again delicious. Service was fab with friendly staff checking in on us without being intrusive. We will deffo be back !!

A surprisingly cosy Giraffe eatery tucked into a corner of the big Tesco near the centre of Swindon. Lived up to the basic standards of the chain with tasty choices and good, friendly service. There is an outside entrance so you don't have to go into the store, but it is a nice way to end a hectic round of shopping!

Back from working abroad we decided t meet here. The service was good and the food even better - was such a great lunch - lovely menu. I highly recommend the duck stir fry! yum yum

Great find, I was a little sceptical about the Giraffe, but my was I pleasantly surprised, the food was great, came quick and tasty. Must say the staff are really nice and friendly, nothing seemed too much trouble, give it a go, especially after shopping, saves cooking when you get home, oh and the wine is very reasonable and good, especially when the half price offer is on, go on treat yourself, or the wife, you’ll get some brownie points :-)

I turned up to find Tesco shut so decided to have breakfast here. It was great. The surroundings were quirky, staff absolutely lovely, choice excellent and speed of service great. The value for money was good too although I did get caught out because there was an 8% service charge I did not see so I effectively tipped twice. I should also say that this was a Sunday morning when few people were about and I get the feeling that it might be a different matter on a Saturday lunchtime when there are more shoppers with families about.

Not shown to table. Not offered a menu. Staff tardy. Understaffed, overpriced. We will not be returning.

Nice restaraunt , decor great and nice and clean . Service was good and we ordered breakfast and it was excellent . Overall nice for business or families but simple and easy to order .

Restaurant was very well decorated with a nice atmosphere, although it was a Friday night and we were the only people in there!The staff were first rate. Very friendly, attentive and sorted out problems fully.The food was OK but not good value for money. For burgers £10-£13 you expect something better, the quality of the food was more £7-£10 burger territory. You end up with a large bill feeling you've not really had a great meal.

I ordered the chicken Caesar salad. Good portion, fresh salad and was very tasty. The waitress was attentive but discrete. The mains arrived in good time.

We had breakfast at Giraffe before shopping at Tesco. We had a full breakfast for me and salmon and scrambled eggs for my wife, with apple juice and coffees.The food was reasonable, service was good and friendly. The cost was £25 plus an 8% gratuity added to the bill by Giraffe (which my wife who paid did not spot) and added some more. Overall we felt it was reasonable in terms of quality, service and ambience, but a little pricey for the quality, I think we have had better breakfasts for about the same price, although possibly not at a supermarket!

Nice restaurant and friendly staff. Unfortunately my steak was stone cold, asked for it to be reheated, offered me a new one and a complimentary round of drinks.One order was for a combo, £15 for not a lot of food. The kid's meals were fine.Wouldn't visit again

zamowilam mexican chicken burger maz zamowil piri piri chicken. poprostu masakra. moj burger mial w sobie tylko majonez troche swiezej rukoli stara szybke parmenska, stary twardy i zimny kotlet z kurczaka. jego kurczak byl normalnie jak wziety z wyprzedazy z tesco. frytki ktore dostalismy byly zimne i czarne. pierwszy raz tam bylismy i ostatni. poza tym zwrocilam kelnerce uwage o frytkach ktore byly czarne a ona odpowiedzkala mi tylko przepraszam za to. nic w tym kierunku nie zostalo zrobione. do tego automatycznie doliczony zostal napiwek bez zadnego pytania nas o zgode £2.18. nie polecam!

We went here a couple of weeks ago for breakfast and the prices were so far over the top. £8.50 for a small English breakfast and £3.10 for a mug of black coffee. I don't mind paying over the odds if the food and atmosphere is worth it but this certainly wasn't.I would only recommend this place if everywhere else is closed and you earn too much money.Sorry Giraffe your pricing yourselves out of business in my humble opinion

Having eaten in a giraffe before thought we would give it a go for lunch on a Saturday, the service started well and got drinks quickly. It was then a 40 min wait for 2 burgers, no one informed us of any waits. My husbands was ok, warm rather than hot but he was ok with that. My one however was cold. Very cold. I complained and got a fresh one cooked, ideas also taken off the bill and my complaint handled well! Overall very disappointed

First time I have been to giraffe but heard some good reviews about the place so I thought I give it a go. The restaurant was roomy and gave a relaxing atmosphere to it.Was greeted by who I think was the manager (James I think was his name) was looking smart and professional and had a great sense of humour made us feel more welcome. I even took his recommendation of the mc mountain as I love Mac and chesse what was THE BEST THING EVER! Also the cocktails was out of this world mojito was great but I loved the bubble gum slurpee!!Would definitely go back and would like to thank James and the staff for a brilliant experience

Went in for a meal with friends and it took over 30 minutes for the waitress to take our order. You'd expect this on a busy evening perhaps but it was quiet. I then found my meal to be of a really poor standard. It tasted like a microwaved macaroni and cheese meal. The service through the whole evening was slow and overall unimpressed. We ordered some sweet potato fries which was the only good thing the whole night.

Visited Saturday lunchtime. It was full but there were not sufficient staff on duty. Waited quite a long time with other people arriving after us, who then got served before us. finally, after complaining our order was taken. When the meal was brought to us, the steak (about the most expensive item on the menu) was cold. This was taken away. but by the time a new steak was served the other members of my family had eaten their meal. Meals were not being served on heated plates which might expalin the sraek going cold. To be fair to the manager, he gave us the first round of drinks on the house for the delay in being served and deducted the cost of the steak from the bill; however, it was still a very disappointing experience. We chose Girrafe because we had been blown over by our experience at the Giraffe at Victoria in London; the staff from the Tesco Extra Giraffe should visit the Giraffe in Victoria to see how it should be done.

We went as a family for a quick evening meal. I think on the whole it's ok in their like any other giraffe but its location lets it down as its tacked onto the side of Tesco. Therefore, it's rather noisy. The food is alright, I had the Mexican burger. Was hot and tasty.I think for the location it's rather over priced. £40 is too expensive for a supermarket cafe really.

Visited on a quiet Tuesday lunchtime . They had ran out of all bottled water, had no burritos and no burgers. The service was terrible. We had to constantly call the waiter over and waited almost an hour for quesidilla and sweet potato fries. The quesidilla was cold and swimming in grease. We refused to pay for the main course and left. The manageress was very apologetic but we definitely won't be returning.

Had lunch here and was surprised how good it was. Decor bright and modern, well designed. Staff very attentive. Menu extensive and the food well presented and tasty. A bit pricy for what is essentially a supermarket restaurant but so much better than the cafe! Certainly would go again.

Slow to be served (very quiet in there)Two steaks, corn and peppercorn sauce - had better, had worseMade use of bar buddies offers only to have to challenge bill as we ordered past the offer time and were charged full price! No one informed us of conditions. We got a refund of the extra but having to challenge this put a damper on a mediocre experience anyway.Not happy to have been charged for the optional service charge which we were not aware of. I will not be back, shame as website raises expectation and this was simply not met on our visit.

On 2nd January, we queued at the door at arround 14:10. At 14:15 we were told that they were taking names for 14:45 so we said we would come back then. Returned at 14:45 and after a short wait were shown a table that was empty when we were there earlier. After 20 minutes of sitting at the table we left as no one had taken our order for a drink or anything to eat

Four of us arrived at the Giraffe restaurant in the Swindon Designer Outlet for lunch on December 31st.The restaurant was half full (at best) and we were told by the waitress at the door that they were taking reservations.When I asked why we could not go straight to a table, I was told that they were not filling the tables because they did not want to "overwhelm" the kitchen.I find this completely unacceptable and I wonder why the Giraffe organisation either took on such a large location when they are clearly unable to cater for the number of customers that they have the potential to accommodate - or why they do not have enough catering staff on duty.I noticed on the sheet for bookings that people had arrived at 12 noon and even they were waiting.Whatever the excuse, I find this very disappointing and does not encourage me to return nor does it encourage me to recommend the restaurant to anybody else.Please note that this is for the restaurant in the Swindon Designer Outlet and not the restaurant at Ocotal Way. The restaurant that we visited is so new that it was not on the list of available locations to select.

Have often wondered what Giraffe was like to dine in, well now I know and won't be going back again....................We decided on a quick bite to eat whilst shopping at the outlet village. We were quick to be seated but then went downhill from there.There was quite a lot to choose from on the menu and as a vegetarian there were few choices. We ordered drinks but felt we were rushed in making our menu choice. My daughter opted for the rodeo burger and I chose the deluxe fafael veggie burger. Our food took ages to arrive and when it did mine was cold, hadn't even been cooked.........how could that have even left the kitchen unchecked??? So by the time my food came for the second time my daughter had finished hers, so much for eating together......I had to ask for napkins which came when asked but didn't even get cutlery, this is a basic requirement and this restaurant just could not deliver good food or good service. To add insult to injury I have just checked my receipt after reading other comments and I was charged the 10% service charge...............absolutely disgusting.My advice to you is to walk on by and eat somewhere else, anywhere is better than this place.

Really loved the food and was about to write a raving review but having read other people's reviews and then had another look at the receipt I realised that they had charged us the underhanded 10% optional service charge. This wasn't made clear, and we were in a hurry to settle the bill. Given that service we had left a reasonable tip anyway. I am absolutely shocked with this practice - they have definitely lost a future customer. I hope others will read this review and avoid this place. An absolute disgraceful practice.

We ended up at Giraffe in the Outlet Village because of poor service at Ed's Diner. The restaurant was nicely decorated, had a relaxing feel and the staff were very friendly. Apart from the lovely young lady who was serving us, 3 other staff took the time to talk to us while we were there. I was hoping the food quality wouldn't let the vibe down and it didn't. We all had the most amazing food (well, as amazing as burgers can get) and was made to feel welcome at all times. It was a bit more expensive than we were anticipating (they add 10% tip to the bill so no need to add after) but, all things considered, £50 for 2 meals, drinks and desserts plus a childrens meal (and tip) isn't all that bad. We will definitely be going back next time we treat ourselves. Thank you Giraffe, you guys rock!

Excellent lunch had here, nice and clean, very friendly. Would have earned itself top marks if it wasn't ruined when the bill arrived. I thought I would just leave some cash to cover the food with a tip and leave But no, the dreaded 10% service charge was added. I promptly asked for this to be removed and paid the bill by card. It is customary to pay a tip for good food and service, not be told. Get your act together 'giraffe' or depart back across the Atlantic!

Good food, service was ok, and you don't have to pay the 10% service charge that they don't tell you about.

Went there on a Wednesday night for a family meal. Great food and atmosphere! We've been well looked after by the tall manager named Figo (great host!) Perfect way toFinish your shopping at Tesco's. Will be defo returning there!

I did not expect to find a restaurant in Tesco of all places. Good menu though a bit pricey - £40 for three for a one dish lunch including two cups of tea and a coke. Having said that the presentation of the food was good, menu quite extensive, staff nice and friendly and the atmosphere excellent. Certainly would go again though you get a funny look when recommending a restaurant in Tesco to friends!

Giraffe is a nice place to eat but it is a bit pricey at £2.45 for a coke and 10% added for service charge with out you knowing till you have paid the bill .The food is nice but you can find better for the price your paying .Must say the place and staff are nice.

I am not one for frequenting the cafe at the local supermarket, however, after looking in to the new Giraffe in Tesco's we thought it looked nice.Staff are really engaging, fun and efficient. Food choice had a few little differences that made us not go for the norm. Prices are proper restaurant prices and drinks are frickin expensive when you consider a regular Coke is £2.49 and 30% ice!Food was really really good. timing was ok and our 6 year old was fussed over just enough to keep him happy.The bill, for lunch was over £50 for two mains, two deserts and a kids meal so don't expect a cheap lunch or think it is like a supermarket cafe.Just for the food, service and ambience though, I'd heartily recommend.

Had a brunch here and it was delicious especially bacon and sausages. Pretty pricey (£34 for 3 meals and drinks ) but much better than usual breakfast fare. Good service too.

having had a prior poor visit was sent some vouchers so decided to redeem them. We both had 3 courses. Piri Piri Chicken for the main. Service was prompt food well presented and tasty. Felt the chips had been over cooked. Would use again but bit pricey for what it is.

We decided to have something to eat here after doing our food shopping in Tesco, big mistake!Firstly we had to wait ages for our drinks after ordering our food. The starter wasnt great, vegetables with dips however the carrots and radishes didnt even look like they'd been washed, after 45 mins of waiting for our main course we got told that they'd cooked our steaks well done when we asked for medium so they would need to cook some more. We were throughly fed up by then and decided to just leave.The service wasn't very good and it wasn't even very busy.The music was so loud that you had to shout to each other to be heard.We will definitely not be going in there again

Came here to go somewhere other than the usual. Honestly didn't think it would be up too much.It's pricey £105 four people with 3 courses. Kids loved the smoothies. The staff are excellent, nothing to much trouble. Food was very nice, starters of focaccia chips was so tasty, mains very nice and tasty hubby enjoyed his steak, 2 spaghetti dishes were tasty and son had burger which was nice. Puddings were nice , sadly I had choc tart and it wasn't to my liking, but that was my preference, nothing wrong with the food at all. Would certainly visit again.

I was waiting 45 minutes (during lunchtime) for my veg burger - considering is supposed to be a quick bite before coming back to work, it went absolutely wrong... 45 minutes wait for one simple dish? A joke... And the service charge (8%) is included in the bill - I do not like this practice at all.

Came here with a friend for lunch last week and wow, what an experience, such wonderful and friendly staff, they couldn't do enough and really knew their stuff and customer service, there are only a few places in Swindon that offers such great service and I have added Giraffe to these few places.Really enjoyed our lunch, the duck and noodles was out of this world, so tasty, no fat on the duck, just perfect, will definitely have that again, no alcohol on this occasion, but I would definitely come back for dinner and sample the cocktails. I did have a delicious smoothie, yum.Loved the music too, made me think back to my holidays in Cuba, I wanted to get up and salsa dance. :-)Would I go back, oh yes, this place caters for families, friends and couples and I would highly recommend it. :-)

I visited giraffe with my friends and children. We came for breakfast and couldn't have been more impressed. First if all the staff were brilliant, so friendly and assertive. The food was so good - can highly recommend the pancakes! So much so I went back a day later to have them again.

I've been to Giraffe before, and have loved their family-friendly fun orientated atmosphere, this had been at one of their stand-alone restaurants (in Bristol) and I was intrigued to see how this would work when attached to a Tesco supermarket. My fears where that Giraffe would have been incorporated into the giant corporation's way of doing business, sorry Tesco, but you (especially your previous in store cafes) are not renowned for your family-friendly, warm, relaxing environment.My fears however, were miss placed as upon arrival I found that this restaurant might as well not be a part of Tesco, it stands by itself, sharing little but bricks and mortar, the staff were the same as I'd experienced in the last Giraffe I visited: friendly, eager to please, and most importantly, you get the feeling they want to be there, they enjoyed working there, and therefore, I was going to enjoy my experience there.The service from the moment we walked in was fantastic, each of us greeted with a genuine smile and once we were at our table, I found the menu to still contain a great selection of starters, meals, deserts, and some rather moreish cocktails! I chose a burger as my main, I must admit, I do like a good burger, and can be rather fussy, again I didn't needn't have been concerned. The food was brought out promptly and was wonderful, our server returned not long after bringing us our meals to check everything was alright... no complaints from us! I feel the atmosphere within this restaurant deserves special mention, it's a brilliantly designed, again focusing on being family-friendly but also providing booths tucked away for those looking for a more intimate dining experience. The staff engage with all their guests, and we had a good chuckle watching them entertain the children present, allowing their parents a moment of (i assume highly appreciated) peace to eat their food.All in all, a great experience, I will be certainly be returning. And for those of you who brave the supermarket next door, I recommend visiting the restaurant afterward to wind down after the bright lights, aisles and aisles of produce, trolley induced road rage and self service checkouts!

Had dinner with an old friend here today and we thoroughly enjoyed ourselves !! The food was amazingly yummy and cooked to a high standard ! We were checked upon regularly and the waitress was very friendly, helpful and created a friendly atmosphere ! I would like to say a very big well done to all members of staff and thank you for a fantastic evening ! I would highly recommend

When I saw that Giraffe were opening 1. in Swindon & 2. close to my place of work, I was very pleased. I have previously found them to be a good, reliable chain for family meals. Their food would also find favour with International visitors to our company.With all this in mind, it was the obvious destination for family occasion. Monday nights are never busy, so we weren't surprised that the place was only 20% occupied. We ordered promptly and waited. And waited. Nobody checked on us, and eventually the mains arrived, in dribs and drabs. Our young daughter had the longest wait - kid's meal pasta & tomato sauce, for pete's sake. None of the traditional Giraffe kid-friendly stuff e.g. crayons was offered to hold her interest.Presentation of food was OK, with the exception of a iffy dressed salad (oil left in hot kitchen area for too long?).Desserts ordered. The waiting starts again, along with one of the waiter's shift ending. More waiting. Family just plain bored by now. Half of family get to watch the other half eat their desserts, with their's arriving afterwards. The bill carried an 8% gratuity. Paid but in no way earned.My conclusion was that Tesco have bought a brand, but not the culture and atmosphere of Giraffe. Maybe it will get better (opened 1.5 months ago)? Maybe they were short-staffed that night? Right now, this is an overpriced imitation.

Newly opened cafe within store complex. Friendly and efficient staff, great service and imaginative food. Loved the decor as well. Can't recommend enough.