Gerrards Corner in City of London, Westminster

Food is delicious but for what you get its way to overpriced. Staff is rude and doesn't let you take the time to order. Youre better off with the all you can eat acros the street.

When it comes to paying the bill, it is set up to give you a choice to pay a tip, on payment. This is in addition to a 12.5% service charge added to the bill. So if you don’t want to pay two tips/ service charge - check the machine carefully. You also get charged for tap water.

Typical tourist trap for pre-show diners. Very basic and run down environment - especially if seated downstairs. Served very small amounts of sauce with dishes and if you ask for more they charge £4 for another small dish and additional pancakes for crispy duck are charged at £5! The food was enjoyable other than being overpriced for what you get but MAKE SURE TO CHECK YOUR BILL. They will try to take your payment before you get a chance to look at it and when we did we had been charged £28 for salt and chilli squid which should have been £18 which in itself is a ludicrous price in this non-classy environment! Oh and the toilets absolutely stink!!!

Avoid this place as food is way too expensive . Just had s few vegetables with rice with some vegsn pork , snd shared with my partner and it came ro over £50 with s tip . Way overpriced . Feel completely ripped off !

very bad layout, mid service and they charge u for it too, plus they forgot our order and had to wait very long for mid quality shtufff

Overpriced, Bad foods.... they gave us reused tea which cost $15 pounds. Sold out dishes were included in bill. If we didnt check, we will be over charged more. Not recommented this restaurant.

How is this place still in business? We had dessert there as we’d just had dinner elsewhere. The dessert was ok although excessively overpriced (£19.80 for two small bowls of sago/tapioca pearls). The service was by far the worst I have ever seen, and I am a Londoner originally from Paris…! The waiters were criticising our order and giving us dirty looks, yet we had said we only wanted dessert upon entering. When some waiters saw our order, they ripped the bill out of our table and started shouting at each other. This felt extremely awkward. When I asked whether everything was ok, we were ignored and so were we until we left the place. The only time we weren’t per se is when we were being bumped into by waiters on the move, approximately every 10 seconds as the tables are so tightly arranged. I insist that I have never ever seen this before and am wondering how this place is still in business. When we left, one waitress bumped into me without saying sorry or goodbye or thank you. The place is also dirty as some waiters were taking the bins out whilst people were eating. I would definitely avoid eating a whole meal here.

Unfriendly an overpriced. 15% service added without consent.

The food was okay, but the hygiene was questionable. I went there on Christmas and they didn't accept credit cards, only cash. When I asked for the bill, they just gave me a piece of paper with the full amount written on it. lol;;;; I ended up weighing over 270 pounds after eating lobster and three small plates. ;;; I went because Imperial China was closed and I was so disappointed. This is a restaurant that seriously rips you off. With that money, you could eat at a high-end restaurant in Hong Kong or a Cantonese restaurant like Yu Yuan at the Four Seasons Seoul.

The food was overpriced and poorly served. The tables were very close to each other. I was sitting in the aisle, passed by waiters by centimeters every few seconds. When two of us finished eating, their plates were immediately taken away. The third person finished his meal as if he were eating alone. The atmosphere is like a crowded McDonald's, not a restaurant. I couldn't wait for the rest (£17) of the cash I paid and had to ask for it even though the service was included in the bill. Food from a food track is tastier. It is rather a place to quickly extract money from tourists.

Came here for lunch on Christmas day, I must say the experience was horrible and in particular they raises theirs price on that day for I could say “ greedy” owner not only wants to ripping people off and try to avoid reporting the sales to the government by asking people to be “cash only”. Terrible and I WILL never go back.

Really disappointed with the food and service, been waiting 40 minutes for the pork belly , it was only fat and not even any meat .. end up throwing to the bin! Never come back ! Waste of money

The food was okay. The service was, however, horrible. We were seated in a corner at the entrance. There was a lot of passage and servers were bumping into us the whole service. The wait was a bit long. The moment we ended the plate, they removed them and stared at us so that we could leave. They then proceeded to clean our table and reset it while we were seated and not ready to pay. Avoid.

Service was awful and forced to pay, ordered a set menu for 2 expected to pay the prices written but had to pay over. Table awful and digusting. Food was okay but not for that price !!

respectable food however the menu is a scam. Ordered the set meal expecting to pay 20£ ish however this was only for one person and ended paying double. Was forced to pay service charge as well. 🤦‍♂️

A good Hong Kong restaurant with real ingredients, highly recommended.

21/1/2924-Saturday. I had frequent this restaurant for years. Normally, just takeaway. As I do not like their seating area. I seldom rate restaurant in a bad way. For this particular restaurant. I must admit the waitresses are very rude. In term of service like taking order. Asking the waitress for detail of certain dishes. The waitress act like, if you don't know, don't come here. You are not welcome. This kind of attitude. I have tolerated them on many occasions. Until today, even though they are busy. Understandingly. I have to wait and I have no oribkem with this. I waited for an hour. Yet the food is not ready. I need a chair to sit as I just come out from hospital after a major surgery. The waitress just tell me off. The restaurant is too busy. No chair for you. If this attitudes of the waitresses do NOT improve. I am afraid, I will never come back to this restaurant again. Greatly disappointed💔👎👎👎

Went here after theatre - had to pay for order before food came which was strange until we saw they added a huge service charge onto the bill - I requested this be removed and we would leave a cash tip ( which we always do as we don’t agree with restaurants deciding what tip is to be - especially before you even had any service !) The waitress replied “if you don’t pay we won’t serve you !! This is against the law !! Food was awful bland and cold - but of course you have paid so no recourse Trading standards should visit this restaurant.

Can't tell you what the food is like, we left almost as soon as we arrived. You have to pay before you eat, which I don't have a problem with, but this is the UK, where we pay a living wage. It is not acceptable or legal to add a mandatory service charge, let alone before you've eaten... Absolute audacity of them

The food here is nothing special and combined with the poor service I would absolutely not recommend this place. We hadn’t realised we received a dish for the table next to us, and after trying some, the waitress realised and took it back to the kitchen. She then made no changes and served it to the table next to us. Myself and the lady at the table were horrified, especially considering the 12.5% service charge. The staff are rather unfriendly and unhelpful, we waited about 10 minutes for the bill only for the card reader to “lose signal”. We had to attempt paying 7 times in different locations, one of which the waitress walked away with the card reader and the bank card. We later realised the payment had been taken twice and after phoning the restaurant on two occasions they insisted it was not the case. I’ve since spoken to the bank who’ve confirmed it has been taken twice - I cannot believe the restaurants attitude to customer service, especially regarding payment issues. Do not eat here, and if you must, bring cash!

Food bland, not a nice environment to eat in either!! Wouldn’t recommend

Nice restaurant. Very busy during early dinner time at 6pm. Very warm due to volume of people. Staff are very friendly, service is good and understand. Food is very nice, must try.

Gerrard’s Corner - what can I say - you were the only establishment open when we needed you most. 3 stars on Google Maps is a crime, sorry you’ve been mistreated. Service was great. Food was decent and beers were cold.

The food is horrible and the treatment is terrible, please don't go there because you will regret it. Zero recommended.

Very expensive and 80 paunds for nothing

Expeditious. Service to be reviewed, the employees were not smiling, the taste was not there. Our table was already cleared and straightened while we were still putting on our jackets. (And other tables were free) There are plenty of other places to stop, go your way!

The food was dissgusting and fat. Not good and expensive. The restaurant did not smell good

Food wasn’t fully heated. Vegetables not hot at all. Asked service for recommendations and was told to watch it myself. Can NOT recommend it. Maybe take a few more steps and look for a restaurant which actually serves a hot meal.

Excellent Chinese food with very friendly service! Our friends recommended this place so we went even with the low rating. I don’t understand this low rating as everything we had was excellent! I don’t have any pictures because we were with a friend group and I forgot.

Everything was a disaster. The waitress looked like in a rush, you need to pay before the food arrives and they charge the service without asking. The food is really horrible, for half or even less of the money you can buy same food in the next place take away. DO NOT EAT THERE!

The worst services ever and the food it was full of oil.

We have been to this place twice. The first time we were delighted, the second time it was a total failure. Service - there is practically no service there, if we hadn't asked someone ourselves, we would have waited even longer for the menu and payment before eating. The food was served cold, the portions were so-so, all the ladies had terribly unpleasant expressions on their faces, as if they worked there as punishment, and I was afraid to ask anything. We won't go back there... We don't recommend it! English version: We visited this place twice. The first time, we were delighted; the second time, it was a complete disaster. Service? There’s practically no service—if we hadn’t asked someone ourselves, we would have waited even longer just to get the menu. Payment was required before eating. The food was served cold, the portions were mediocre, and all the ladies had such unpleasant expressions on their faces, as if they were working there against their will. It’s downright intimidating to ask anything. We will not be returning… We do not recommend it!

Hit and miss, but you still pay expensive meals nevertheless. Staff are incredibly rude, will just shove you out of the way with mop buckets or scauld you for not ordering enough food.

After looking at the menus of several restaurants in Chinatown, just our luck that we pick probably the worst one to eat in. Tables were cramped. We were rushed to order. Requested ice twice for the tepid table water and it never came. Food was bland and tasteless. Chicken and sweetcorn soup looked like vomit. Main course arrived halfway through the soup so was going cold. Wouldn’t recommend as there are much better restaurants nearby, pity we chose the wrong one.

The food was ok, but everything came individually and the starter came when we had already finished the main course. Far too expensive for what is offered. The service is lousy and a 12.5% ​​service fee is simply added to the bill (which you only reluctantly get when you ask). Stay away from this store!

Tasty food, everything was very good. The waiters are a little stressed and put pressure on the customers to finish as quickly as possible and free the table. A little unpleasant

Wonderful experience! The food was so tasty and good portions. The service was clean and fast. Will definitely be back. 5 starts

Extremely dissappointing experience. Went in to dine with our friends who are of Asian descent, me and my partner not, we were obviously shonned aside and made feel very clearly not part of the culture. Even our friends mentioned that the service was what they would call "thats what white people get" unfortunately. Food very underwhelming, high prices and asked to pay before being served with serviche charge included (when service hadnt yet been provided). One dish was a miscommunication and they refused to take it back even yelled at me for not understanding them in the first place. Very sad for such an experience. Do not recommend at all.

Very good A little expensive compared to French prices but it's Chinatown

No matter how hungry you are please avoid this restaurant at all cost. You hardly get any service then they will add a huge service charge. The price they charge does not match the quality of the food. I will not be coming here again.You have lost a valuable customer.

I love dim sum, but the noodle dishes are a bit oily. Everything is good, but there’s still room for improvement.

Disappointing. The food was simple, tasteless, and poorly presented – overpriced and not worth the price. The service was rushed, even though the restaurant wasn’t full. I won’t be returning and don’t recommend it!

Food depends on what you order - fast service. You can, but you don't have to

I have been going to this restaurant for over 25 years but sadly it has gone down the pan. It is now a massively overpriced tourist trap with terrible service. As an example, a portion of dim sum costs between £10 to £12. They also try and scam you; they will often try and charge you more than the prices noted in the menu, so make sure you check the prices before you pay. They also insist that every single member of your party is present before they give you a table and you have to pay for your food (including a 12.5% service charge) when you order. Consequently there’s nothing you can do if the food and/or the service is not up to standard. Paying upfront would be just about acceptable if it is a good restaurant with great food, but certainly not for this scam of a restaurant. To top it all off, the last time we went there we ended up getting food poisoning. This is an awful restaurant that should be avoided at all costs.

Lovely food, quick service, only downside is the toilets aren’t very accessible

À voir la carte qui est absolument illisible tellement il y a de plats, et la rapidité avec laquelle vous êtes servis… vous savez que vous mangez chez un traiteur asiatique quelconque. La nourriture est passable et le service extrêmement désagréable. Pressant. Ils vous débarrassent dès qu’une assiette est vide. Et le comble : Il faut payer avant même de manger !!!! Il paraît que c’est comme ça à partir d’une certaine heure…. Bref…. Nous avons atterri là car c’était le seul restau du cou qui servait après 22h30… c’est leur seul point positif et c’est pour ça que j’attribue 2 points….

This place has the rudest staff we have ever come across. Have to say the food was fine so nothing to complain about there. But we were sat outside, so told we would have to pay up front. And then get asked for a tip!! Based on what exactly? We hadnt even ordered food at that point. Barely a word spoken and when it was, just short and rude. For instance we asked where the toilets were. Downstairs! Food tuned up in a about 5 min and was just plonked down. They just want you in and out as fast as possible. I appreciate its really busy but there is no need to treat your customers with contempt. Hovering around to take plates before we had all finished eating! If you dont care about customer service and are in a rush its OK. Very expensive though, so be warned. But then again its London.

Dishes 243 and 124 very good. Service a little speedy. Damage !

Typical China Town service… over priced for what you get and to top it off the 12% tip was added and not optional. Basically if you didn’t pay you leave.

Cold dishes, rich table, we receive the dishes before the starters and the starters at the end of the meal. The waitresses try to increase consumption as much as possible. In addition, the music is way too loud and there are only 3 songs in the playlist. Finally, the waiter digs into the plate to look at its contents. I don't recommend this restaurant and I think the duck was actually coypu. The only deserved star is the free entry to the zoo.

We ordered crispy beef but we did not find a single beef inside! It was only the over caramelised topping !

Dishonest restaurant — make sure you triple check your bill before paying

I really don’t recommend it. The service attitude was poor and the food was slow. I wanted to cancel the meal and asked him to bring me a plate of rice.

Poor experience, had to pay before we received the food. Ordered spring rolls with meat and when it turned up there was no meat in it. Showed the waitress there was no meat and she pointed out that shredded cabbage was supposedly the meat. She walked away and didn't provide any solution. Food came luke warm. Spent way too much money for a poor experience and very poor food. So many other restaurants to pick from, avoid this one if you can.

Came for dim sum lunch. Food was all very nice, service good. Atmosphere decent. Everything as expected for chinatown restaurant. Give it a try.

No entry without minimum 15 pounds order

Great dim sum in the heart of Chinatown. If you like dumplings and shumai look no further. Made to order it’s totally worth the wait. Chinese dishes are good too. Been here a few time and have never been disappointed.

Service charged added to bill then when went to pay an extra service charge was added payed £20 service charge fell likes a complete scam

The food was a bit greasy, but okay. Service sucked - they asked to pay upfront and didn’t provide the itemized bill, seemed like they didn't care after we paid.

My wife and I ate here 28 years ago, and many times since. We came back this week for our last visit together. The food is still absolutely delicious, a large selection and all freshly cooked and hot when they arrived at the table. Staff are friendly and efficient. I tried other Chinese restaurants with friends, but never found one as good as Gerard’s Corner.

Avoid this place!! Very poor greasy food, which we paid upfront for. Staff asked why we didn't pay for tips upfront, when food arrived it was very fatty, spring rolls were very doughy with no veg inside, crispy beef was soggy with no beef inside and when I complained and left over half my food the waitress said I had ordered too much 🤔 when I explained how bad the food actually was, she wasn't in the least bit interested. As we walked away I saw three other tables with leftover food, so it wasn't just us that had poor food.

Cibo tremendo, posto lercio, personale disonesto e scortese. Ci hanno fatto pagare prima che arrivassero i piatti al tavolo, senza dare subito la ricevuta e aggiungendo una tassa di servizio superiore a quella voluta, nonché un’acqua non richiesta. Quando ho fatto notare che non volevamo due acque, la cameriera ha portato via sia una bottiglia che il bicchiere della persona con cui ero. Lo scontrino, quando è arrivato, era letteralmente nel piatto dei ravioli, coperto di sugo. La cameriera, cortesemente, ha pensato bene di toglierlo da lì e di mettercelo su un piattino, anch’esso unto di suo. No comment sul cibo, che probabilmente veniva da qualche razione K dell’esercito cinese (maoista). Veramente deplorevole.

Best Chinese food in Chinatown. I’m in London every October and always make a point of coming here. Dim Sum is the best! One of the few restaurants open late night after the theater. Late night you need to pay after ordering and trust me I’d rather do that than go home hungry. I’ve. Ever had a bad meal here. It’s usually busy but so worth the wait.

Lovely food but always check your bill they always over charge you ! And service is slow

The food was okay, but the service was lousy—I’ve never seen that before! It's an expensive place, and as icing on the cake, you must pay before you notice the food arriving. They just rush you so you can leave quickly. Jasmine's tea arrived once we finished our meal, and still, we had to ask again about it as it seemed they forgot (again). I don’t recommend this place.

Pleasent experience. Food was good but drinks were overpriced.

Mixed review I ordered the "savoury meat and shrimp croquette" which tasted good but the value for money is really average, they were almost empty... They add 12.5% ​​of the price of the dish as service tips, this is mentioned at the bottom of a page of the menu We asked 4 times for tap water which only ended up arriving when we moved Unfriendly staff (the gentleman who took our order was great but not the women at the entrance) We ate outside, it was raining but the place was covered and heated which is a very good point!

Good food, nice place. Great service, which is incurred on the bill

We came here to have some soupand asked to sit in, the lady insisted that we had a takeaway for some reason then we get the take away and decide to sit in the outdoor seating. She then comes with her colleuge and tells us that we can nor sit their because we have ordered a take out (not by our choice) and tells us that we have to leave? Its 22:00pm and empty what is the point?! Terrible customer service and uncooked food 😓

Having eaten here many many times years ago when we lived down south we recommended the restaurant to friends, so 8 of us visited. We were shocked to discover a compulsory 15% service charge added to our bills and you have to pay in advance. Ridiculous paying for a service you haven't actually received yet and at an inflated rate. They will not waver on this so be warned ! Now having said that our food was delicious. All of us thoroughly enjoyed our meal. Just be prepared.

Still good food, still good service, went midweek so wasn't busy this time around!

I asked for small alterations to my noodle (dry version instead of soup version). It’s not listed on menu. They didn’t tell us it would cost £2 extra than the soup version on the menu. I’m not happy with being charged more without being told beforehand. Not big sum, but the non transparent way it was done left a bad taste in the mouth, metaphorically!

Although the food is good quality, it is really sad to have to pay £3 for daring to ask for an empty cup to drink the tea you already paid for. This is completely unacceptable and intolerable. This is a clear abuse of tourists.

Guess most people wouldn't enjoy paying inflated prices on a (below the) average food (at the most) in a shabby restaurant and also discover they were tricked to tip for a service they didn't even get yet as well as pay a 12.5% service fee... Oh, and also for stuff one can and should get for free (like small sauce plates). Avoid at all cost.

Delicious food and excellent service!

Came to this pace for lunch, and was pleasantly surprise by the food and service. I've travelled enough to EU, North America, and APAC and normally I would hunt for Chinese food. This place is top notch, even comparable to those top ones in HK and Guang Zhou.

They quietly added a 12.5% ​​service fee to the bill and when I paid by card, I was asked to tip again. I didn't know that I had already been charged. A beer costs £8.50. A small £6.50. You should definitely familiarize yourself with the drink prices in advance.

Good food but not good customer service had set meal for 2 A bought soup and others altogether . Waitrress rude aswell . Main courses did go bit cold while drinking soup and they wanted payment up front .Wouldn't go back given waitresses rudeness

Very Poor quality of food . Won’t go there again.

One of the worst food I’ve ever had in my life and the staff here as super rude and not ready to help at all worst !!!!!! Once you paid the money they literally don’t care about you!!! please find a nice restaurant nearby don’t waste your money not worth it at all

Wanted order to order dumplings for £7.50 but they charged me £14 for adding extra chilli oil and service charge. I was shocked! They charged me £9.50 for a pint of beer! Overly priced…. You have to pay service charge. And it is so annoying to pay everything before every item you order, the worst service in the world… when I haven’t even received service, they do not care about their customers.

I threw up on the table after the overpriced dish and had to go to the toilet for 3 hours

Poor food poor service. Lights made to flicker to make us leave. Worst restaurant in London.

Wanted to eat Chinese food after so much walking and we went to Chinatown in London. Found this place and we got seated outside. Quite busy restaurant. Food was alright except the service, I’m not pleased. But I’m sure the restaurant is always busy.

It was a nice place for dinner. Exceptionally busy and a bit hectic. Staff were friendly. Food came very fast.

We went for my 18th birthday and it was a horrible experience the staff were so rude and unfriendly and this place doesn’t deserve to still be open don’t eat here all they care about is your money. Service charge is in tiny fine print they are greedy

Good Chinese restaurant in the heart of Chinatown.

We had a mix of dumplings and we just loved it. We will definitely come back to this place.

During busy periods , services are not so good. Attention to detail is not so great..

This is the worst restaurant we have been to. Our first time in Chinatown. The service was poor, we had to pay upfront and worse of all, we had to pay for chilli Oil!!. Never been to a restaurant that you have to pay upfront before!. The food was nothing special, bland & boring. You can get free chilli oil from Birmingham restaurants!!; and don't pay upfront!!. I would not recommend coming here. The staff were rude too. Lack of customer service.

Gerrard's Corner is a Chinese Restaurant on Wardour Street in Chinatown

Old dim sum establishment, very fast service. We love the variety here, our last visit was 3 years ago and the quality is still good.

Myself & friend visited earlier this evening it was our first visit the food was absolutely delicious & good service from the staff was very busy in the restaurant,as far as I'm concerned that is a very good sign that it's quite popular

Payment in advance only! Tablecloth was already dirty and had not been cleaned/washed Portions very small Because of the pedestrian zone, you have to expect annoying, untalented karaoke singers A 12% percent "service charge" is automatically added to the bill, so don't tip

Good food,when ever we go to China town we eat at this place , but recently the lady Senior staff are rude and not friendly, the payment is taken upfront before you get your meals plus they charge you service charge, if you don’t want to pay the service charge they ask you to go to different restaurant. So basically they don’t care, service charge is applied or tipped if the service is provided, in this situation I am forced to pay for service charge even before I could eat my meal. I don’t mind tipping what I can afford as long as the service is provided. Lady manager is Rude, don’t speak proper English & just mummers in their language and I think that is rude in front of customers.

Very poor. Food came at different times so our son was left without his food for a good 15 minutes by that time we had eaten ours because it was going cold. Complained and was told he I eating it now. My response was we wanted to eat our meal together. They wasn't bothered and took all their time to apologise. Wouldn't recommend at all. Feel like we wasted our money as it spoilt our experience.

Had a meal 27.08.24, two meals came and had to wait for one, by this time ours had gone cold. No sorry.from the waitress or manageress. Wouldn't recommend at all

Food is kind of ok. Surprise 12,5% service fee is not, especially for paper table cloths, waiters barely speaking English and not matching chop sticks.

I love this restaurant. It's one of my favourites and I've been coming here for years. The food menu is varied and the dim sum menu is extensive, they're also served all day. The staff are so lovely and service/food delivery is quick. The prices have recently just gone up a little but I would say it's very worth it.

I’m from Southeast Asia, quite familiar with Cantonese cuisine, and I found the dishes to be extremely salty.