German Doner Kebab in Croydon

I ordered a chicken kebab yesterday, the menu should write each ingredient in grams, not just the calories! Through the window I saw the person put his fingers through the bread/kebab crust to expand it to add the ingredients, after he wiped it on his pants! It's disgusting, can touch anything with bare hands, nose, hair, ass then food.that is not possible, they should wear gloves! When I asked for a refund, the very irritated cashier said that it's normal to put hand on the food and that's the shop's policy! She was very rude how she spoke ..the manager should have training with such people! I'm also going to file a complaint with the council because it doesn't deserve 5* ! This is not Vietnamese street food, infecting food with your bare hands.  I'll go there again and I'll keep complaining until all looks okay.

Did not get my food , on app it said it was delivered, but it was not !!What a joke !!

Wrong order. Ordered extra chicken but given beef over a soggy salad mush. All crammed into one box. Really poor quality. Tragic.

The OG was absolutely amazing! Perfectly balanced flavors. It’s a must-try for anyone visit

I LoVe GDK but this croydon branch broke my heart as the food was cold and when I complained to the staff they told me off instead of helping me I wouldn't recommend croydon GFK as the staff is extremely RUDE.

Horrible service! It was supposed to arrive in 30-40 mins and it took 1h30m. I had to make 2 phone calls to the restaurant to check about it and was told that the driver wasn’t there, when in the app it was stating otherwise. The food was super cold and one drink came wrong.

The food was really amazing I loved it. I definitely recommend to my friends and family.

From the moment we stepped into [GDk], we knew we were in for a treat. The ambiance was warm and inviting, and the staff was incredibly attentive and friendly. But the real star of the show was the food – each dish was a masterpiece of flavor and presentation. The [Doner Box with Fries] was particularly memorable. We can't wait to return and highly recommend this restaurant to anyone looking for a truly exceptional dining experience!"

Horrible staff, disrespectful management on top of that

Order was delivered late and was cold when arrived.

The food was cold spilt all in the bag

The food was really good and filling

The delivery gentleman was really kind. I am really that he has to wait for me and due to incorrect location was at other place though he kept his patience and delivered me the order in a very polite manner. Employee like him is the asset for the company. Highly recommended. I wish i could get his name but didn’t got chance.

Unfortunately Food arrived cold 😟 it would of been tasty if it was warm

I asked for no tomato and extra onion but this was ignored

Food was awesome. Loved the idea of the boxed item. But A little congested space to place those tables. So seating is not that good.

Hiya,the food arrived very late and was extremely cold. The delivery person had difficulty in locating the address. I put precise instructions on the delivery notes to where the business address is located. Theres scaffolding outside the building,

Very tasty food and good hygiene as well customer service name Duleha

The staff are very friendly, food comes very quick and is made fresh. Really good food quality would highly recommend if especially if you’re looking for food on a low budget Customer service staff name: Duleha

Usually I would appreciate a large amount of meat, but in this case… let’s just say quality over quantity. The meat (the key part of the kebab) was as bland as boiled potatoes without salt, and the fries were softer and nastier than a rat’s tail. The cheese didn’t help either, rather made it soggy. How can a kebab store not have enough seasoning or texture in their meat??? What’s the point of grilling them that way? Might aswell just grab some lemur meat from your local trash can. Additionally, eating the burger felt like biting into a stale foamy bun (non-burger textured bun) with an unpleasant amount of thin strips of bland meat. I’m not even sure it’s real meat. Might be beans, don’t know. Anyways, if you feel like you deserve a proper kebab/dinner, would recommend going somewhere else! On the other hand, the only positive thing I can bring out from the experience is the load of vegetables. Anyone on a veggie diet, come here! Veggies rule over meat and sauce.

Love GDK but usually arrives cold. a little zap in the microwave and all is good again.

kebab lovely but chips very small portion and very cold

Never had a problem before, but very disappointed this time. The food was cold and the kebab was extremely dry. Hopefully, by reading the reviews they will improve the service and go back to the nice job they were doing before.

Food was cold. I put a note on the order to put the drink separately but obviously ignored that

I did order flaming fries but this is second they send me normal fries so I m not happy with this

Extremely disappointed. Ordered the food at 20:03pm and it arrived at 21:43. It was extremely cold and soggy which is so appalling to me as I haven’t seen such poor quality before. My daughter was left hungry for over an hour and then on top of that when the food did arrive it was not up to scratch. I had to report this as it’s so disappointing and I’m not sure when the next time I’ll order from here again will be.

Food was nice but wow... staff seemed constantly confused and annoyed with each other. Some people waited ages and orders were constantly mixed up with some very frustrated customers. And all customers could hear them getting annoyed with each other

Took too long to prepare the food while driver had like 10+ minutes waiting at the restaurant

I mentioned to take off all spicy but nothing

The food was prepared 2 hours before delivery , there was no available drivers and instead making it fresh or keeping it warm they delivered everything cold after 2hours. Horrible service

Very kind and so friendly guy !

Food came cold and was delivered late. I want a refund

Absolutely disgusting the cook puts he’s hands in he’s mouth and in the food …..tramp and the manager does nothing nasty

German doner kebab best kebab.

Dopey other half ordered by accident from the Croydon although Sutton is just down the road. Didn’t take too long to arrive. Doner box was very small and not cooked well enough, chips were a bit rubbish, cheese sauce was jank tasting. Dorito burger was jank I did not like at all. Not value for money at all and quality and taste seemed like 4/10. I don’t think I will order ever again.

Food came at the perfect time. Delivery well packaged and food was still hot. Great service

don't worth it. The chip was cold and very very small with no cheese on it and the kebab was dry and not tasty

The food was cold but it was taste

Terrible customer service.. unable to solve my issue and the person over the phone was shouting

alright not happy with the size of the portion but warm was the food quality

Driver didn't speak English at all, he couldn't find place. Food was cold, waited for delivery over an hour. Driver was just uhh and ahh not speaking at all. Badly delivered.

The kebab box was VERY small, certainly not worth the money!

Food was warm and nice. Driver was polite and thanked me for the tip

Very greedy portions. It’s like for a cat portion 2 slices

27/12/2024 approximately 9pm I went to dinner at German in Croydon and was very poorly served by a blonde woman who was there at the time. Her service was very rude to me, I also witnessed her poor service to other customers and some delivery men who were waiting to collect the order being humiliated by her.

Ordered an OG kebab and it came quick but was so cold. They probably made it ages ago and served it to me. It’s so pricey too for this cold sandwich. I asked the Bengali girl at the till if it’s meant to be cold and she just stared at me… I had it in other branches and it was never this cold.

Pathetic food, ordered extra lettuce but there wereno single veggie, waste of money

The Quantity they give is really small. As compared to GDKs in London this one is not good. Not worth for the money they charged.

Average good food but the chicken Doner was not as good as the beef. I would recommend it if you have missed Doner and want to try it once more. I hope that they think about hygiene once again and wear gloves or wash hands after smoking a cigarette outside. Because I saw one of the staff was smoking a cigarette outside before coming behind the desk to help handing out the food.

Customer Service is very poor and not responsible to the order is if late.

My delivery driver dropped my order on the ground

Cold under cooked smelly food , never ordering again

Worst ever experience as a regular customer . On the date of 15 december ordered my fav items we did not ewt nothing as we had a very buzy day and we wanted some gdk . I ordered for colection and went home without checking , that was the first mistake as one item was missing . As reaching home when i open the bag i saw the food is missing. Went back to the shop with the food as it was cold already and had to return it so i can get my full order when i reach there a woman without uniform told me that all my food is there and that i have ordered only 2 items , i showed tje receipy and she still keeping the same way as i ordered 2 items , she made me think aswell i did mistske and ordered only 2 mains but actualy was 3 mains . She was very rude and made me look stupid. After she realised that she did a mistske she accepted to make me another food. Everithing wqs good until again i reach home and the vegan items that she gave me had alot of salt and as seen in the picture is dry and no salad no sauce nothing . I cannot go again and again back to the shop and explain to them the problem. Thank you .

If I could give 0 stars I would give as the service is horrible .

Very bad service...never come back....i pay and after 40 min ask me if i order

Over a hour and a half to arrive and the doner wrap was every where in the bag. Proper mess

Waste of money not order again 👎🏻

I did not receive half of my order I only got OG kebab no chips or drinks. I need a refund issued asap

Today, I visited a German Doner Kebab establishment in Croydon for lunch. The food was served promptly and was suitably warm and flavorful. However, upon reaching the end of my meal, I discovered a black hair in the kebab box, which was deeply concerning. I brought this to the attention of the staff, but they displayed a concerning lack of concern and stated that such occurrences were not uncommon. Furthermore, I observed that the individuals preparing the food were not wearing beard nets, which raises questions about hygiene standards. Given these circumstances, I declined their offer of additional food and requested a refund. Regrettably, the staff member made an inappropriate remark about the fact that I had nearly finished the meal before discovering the hair, implying that I was attempting to take advantage of the situation. Needless to say, this experience has left me with a negative impression of this establishment, and I do not intend to patronize it again. The unprofessional and dismissive attitude of the staff is unacceptable and undermines the overall dining experience.

I got Festival chocolate waffle bread that is so bad

Average food, small portion, very overpriced. Staff can’t be bothered to look after customers.

could have been warmer and not a lot of flavour

Driver came late making my food cold and to make it worse I opened the box and it was awful I paid for extra mix so where was all the meat im seeing more lamb than chicken and the chips were all the way at the bottom barely any of them too like I pretty much just had a portion of a toddler

food was cold and live only 5 minutes from restaurant

food was cold and wrong order delivered, nothing could be sorted out on the moment, have to send an email and then wait 24 hours by then I won't be hungry anymore

Disrespectful staff, I asked for 4 Donna kebabs. But then I said can you make that into a meal? But the lady at the back said no, that is not possible we cannot do that. So why isn't this not possible? But food was great. The staff were just disrespectful. That is my only complaint.

Good food but almost every time I tell myself "this is the last time I order from them". If you order extras you have a bigger chance of not getting what you paid for, than getting it. This time I ordered large chips, so they used a small (open) container and just throwing some extra chips in the carrier bag, alongside a coke and some ssuce - "here dog, have some extra chips, you paid for it after all".

Worst sandwich of my life. A local average kebab shop is 100times better than GDK. Cold and rock hard bread filled with hard & burnt chicken rashes without any sauce and tiny bit of salad.

very rude staff especially the lady on the counter

it's nice food but the portion size, for the price that it is, is ridiculous.

Came here with the family for a quick breakfast/lunch. Although on their site and google, it shows they open at 10 am. I visited the restaurant at 10:30 am and they were still closed.

Terrible driver was rude and impolite to my child who was answered the door

During a recent visit to Doner Kebab in Croydon, I had a truly enjoyable experience. From the moment I arrived, I was warmly welcomed by Agne, whose friendly and attentive service set the tone for a great meal. Agne’s excellent customer service made me feel valued and ensured that everything I needed was taken care of with a smile. As always, the food was outstanding. The ingredients tasted fresh, with vibrant vegetables and perfectly seasoned, tender meat that made every bite delightful. Doner Kebab continues to be my top choice for a satisfying meal, thanks to its consistently high-quality ingredients and welcoming atmosphere. If you’re looking for a place with fresh, flavorful food and superb service, I wholeheartedly recommend Doner Kebab in Croydon.

Cold , small waste of money , this place is going down hill fast

Vile , food had a weird chemical taste , chips hard dry not fresh , cold too

Slowest service I’ve ever seen, completely understaffed for a lunchtime service, i have been waiting for 25 minutes so far and only just placed my order as everyone is having to queue to use a self service machine with no staff at the till, two guys trying to make all the food in the kitchen and 2 guys not doing very much on the floor. With the prices this place charges surely you can afford to put on an extra staff member to deal with peak times.

Food is nice but always seems to arrive cold. Also, found the chips turned out in the bottom of the bag.

mi comida llego fria, las papas fritas estaban tan frias que casi me parto los dientes. pesimo servicio. 1 hora aproximadamente espere para comerlo tan frío.

I specifically asked to remove cabbage and lettuce, but it's full with it and also arrived stone cold. quality has really gone down hill

Great food....altho it was a bit cold....had to warm it up b4 I could enjoy it!

Food arrived cold , chips were over fried and tasted stale . Large fries were very small portioned . Everything was cold !!! Very disappointed as I normally eat from here but today was bad !

The environment is so nice staff are so lovely i would love to recommend this shop to my friends and family.

Good late all cold not good when it’s not cheap

Was confusing with the code and delayed the delivery

I came for dinner in the evening and the customer service was a girl wearing glasses one white and one brown the customer service was very bad

My OG Kebab was tiny compared to the ones I typically get (didn’t even fill the box). Almost half the size of the usual one I get. Absolutely unacceptable considering I paid full price for half the portion. Quality and portion size is good in person but they take liberties when ordering online considering you’re paying an inflated price for much lower quality food.

Don’t bother with secret sauce burger rank waste of money especially when it’s cold I ordered the doner box meal was ok cold though dont waste ur money for 17 I won’t do it again

Food was pipeing hot enjoyed every mouthful .i will be ordering again

Horrible restaurant and worst service. Never had this experience with any other Just eat services. Very impolite , unfriendly staff. Poor communication from staff. They take no responsibility over deliveries. Order was never delivered and staff just didn’t bother to help.

delivery good on time, driver polite food as usual great

Bought a quick takeaway. The food was ok. It felt overpriced despite the huge size of the box the food was not large in quantity. Nice staff and atmosphere.

Ordered a separate Fanta (other than the one with the meal), put it in CAPITALS on the order ‘There are 2 FANTA’S with this order’. No Fanta. Read your orders properly. Very disappointed.

Food turned up on time, warm and nothing missing.

I ordered extra mixed meat, I didn't get it. even the box meal Donna was very tiny. meat was dry and salad soggy. 1st and last time to order from here.

my order took 2 hours after a made the order it was ment to reach my by 3 and come at 4.28 the delivery times kept changing and the kids couldn't wait any longer so they just eat something else. The times aren't accurate at all really disappointed

unfortunately all food was cold

Kebab was nice but almost room temperature, chips were stone cold, delivery took 1 hour 10 mins despite it saying 15 mins when I ordered. Restaurant uncontactable by phone. Driver didn’t come to door - I had to go and find him on the street.

Placed a small simple order on JustEat. Estimated delivery was 15 mins. 1 hour 10 mins later it still says the order is being prepared at the restaurant. Tried calling the restaurant and it goes to voicemail. Never ordering from here again. Absolute bsh!t.

Food was delivered stone cold. Left the note for driver to call me but he didn't spoke any English. Couldn't find the place had to look for him for like 15 min and he came on foot. Really disappointed with delivery. Thats was my last order.

Food was freezing and half of the donner was missing! Not happy