GBR London in City of London, Westminster

Stayed on our wedding night a month ago and I'd made the mistake of not actually booking the hotel (despite being quite sure I had). I tried to check in and when it transpired that I hadn't in actual fact booked a room, the manager (a French man) was exceptionally rude and unnecessarily aggressive towards me inferring I was lying when it was a simple mistake. There were spare rooms and I booked one, which I would not have done if it weren't for the circumstances. After I said "well we don't have to stay here if you have a problem" he backtracked on his rudeness slightly. It was a really uncomfortable way to end our day, made slightly better by a colleague of his meeting us on the stairs and apologising on his behalf. Would never stay here again and very much regret having to part with our money on the night.

Only ate there, fabulous food, great service, lovely dining room.

I cannot say enough good things about DUKES. What an incredible hotel. I had been to the bar once before, in 2019, for the signature martini, which was incredible in it's own right. I was alone, but the staff took care of me as if I was their most important client, moving me to a better table so I could enjoy the full ambience of the room. As for the hotel, I stayed here in November of 2024 on a trip in which I proposed to my then girlfriend, and let me tell you, the staff went above and beyond to make our stay special. I informed them of my plan to propose at their Great British Restaurant, and the hotel and restaurant staffs both could not have been better. They made sure everything, and I mean everything, was even more perfect than I ever could have imagined. I want to give a special mention to Sabrina at the front desk, who really ensured that our stay and the proposal were magical and went off without a hitch. If I could give this hotel 10 stars I would, in my eyes, there is not a better hotel anywhere in the world.

This place was a dream. Staff was awesome and friendly, Sabrina at the front desk was just excellent and so helpful, and the hotel itself is this gorgeous, perfectly English building. It was everything we could ask for and more.

Very exclusive hotel in the heart of Central London. Ideally placed for the top attractions, including shopping and eating.

We popped in to make some enquires regarding coming for a pre Christmas lunch,the staff were so welcoming & very helpful with our request.. One of the ladies at reception showed us the restaurant which looked lovely...we came back a bit later to have a drink in the bar,which was lovely,bar staff were polite & equally welcoming. Looking forward to returning soon.

Beautiful hotel with great service and an amazing location

Bussines and leisure travel, amazing CS from the entire staff, from front desk management and valet every one deserve 5 stars!!! Great location Thank you

Excellent martinis. Beautiful bar. It was all fun and games until we got too loud. We still love you though.

It was such a pleasant stay. This hotel is quaint & just a walking distance from the must-see attractions in London. They have a great restaurant, too. The staff are so kind. We were a bit surprised with the turndown service, whereby they tidy up the room to make sure it's ready for evening use. They leave some tasty pastries after that, too.

We are a couple who come to London regularly and have visited various hotels in the center. Well this year it brought us to Duke. A small, beautiful, neat hotel in the side street off St. James Places/Road. It is clear to every visitor here - such old hotels also have their charm - but you shouldn't expect too much for the price in terms of peace, cleanliness, etc. The staff at DUKES do a good job and do everything they can to ensure a pleasant and well-maintained stay. Amenities for birthdays etc. were also provided with incredible care. We liked to enjoy that. Many thanks and greetings to the entire staff.

Rooms are small and cozy. Location is excellent. And the staff is helpful, friendly, knowledgeable, and professional. It lives up to its five stars. Love Jose at the front desk. He helped make our visit memorable.

I recently had the pleasure of staying at DUKES London and I was thoroughly impressed. The hotel's classic charm and luxurious amenities made for an unforgettable experience. The staff were incredibly attentive and helpful, providing personalized recommendations and exceptional service. My room was elegantly decorated with a comfortable bed and top-notch amenities. The hotel's bar is famous for its legendary martinis, and I can attest to their excellence. The location was perfect, just a short walk from many of London's top attractions. I would highly recommend DUKES London to anyone looking for a truly exceptional hotel experience in London.

What amazing experience. I went to London by myself for 5 days for a wedding. The wedding happen to be at the Dukes Hotel so I decided to stay there. Everything was perfect from the room, to the service, to the food to the wedding! Even the Martini Bar was tremendous. I see why they only allow 2 of them! The best part is it is slightly off the beaten path and there are not too many guests, so it was never crazy there like some other nice city hotels.

Great location hidden in St James, very friendly staff and attentive. Top tip residents can reserve a table in the bar area for drinks, which is very small. So if you don't reserve one, you may not get one! Rooms tied, but the bed was comfortable.

This was a fantastic experience as wanted to go there for so long. Just make sure you get there early for opening or book in advance. Alessandro is a great host and makes the best martinis in the world “fact” cheers Dukes Bar.

Atmosphere is comfortable and well appointed. The menu is good. The food was solid. Pork tenderloin with a side of honey carrots was delicious. Harriett the bartender was a true pro. Attentive, smart and efficient. She will only get better and will no doubt have a solid following for her professional attitude and demeanor.

Service was good. Food was middle of the road honestly. It was pretty dead on a Saturday night except for tourists like us. That’s never a good sign. The mushroom soup with soufflé was the best thing we had. That was delicious. Would of loved to have gotten into the Dukes Bar upstairs but that had an hour wait. So maybe next time.