Garden Terrace in Cotswold

£6.50 for a child’s lunch box is a bit much . granted it has several items in but to be honest you could reduce the content by the yoghurt and aim for a £5 charge? I found the tomato soup extremely salty so altogether a little disappointed. rest of hot food looked good .

£9.25 for a very average panini with a few crisps is extortionate. Staff are impersonal and mildly stressed. Children’s lunchbox meals ok value for money. Coffee mediocre, and again expensive. I like the Arboretum- but go elsewhere for food.

Lovely cafe with nice warm dishes! The foccacia and the soup was great :)!having the cakes before the cashier could have been better and had to wait quite a lot but it was lovely! Having more staff and better queuing system would help a lot! (If only cold dishes you can go straight to cashier etc)

We had a really lovely lunch on Sunday. Service was very good the food was lovely and the staff very friendly. The decor is very tasteful and it’s a very pleasant space to dine in. Very busy in October.

We visited this place after a lovely visit to the gardens. We just wanted a coffee and cake. A couple in front of us were taking their time on deciding on what Sunday roast they wanted. So we skipped around them to order our drinks only to be greeted a few minutes later by a very RUDE member of staff who started shouting at us for not waiting.. I was extremely embarrassed and upset and we walked out. It completely ruined my day out. I’ve tried several times to get in contact with you, but I’ve not been very successful.

£28 for a single ham and cheese Panini, a bowl of chips, cake and a soft drink felt very overpriced, for a collect your own food canteen. The Arboretum is great and the facilities are modern. It just felt like value for money seemed way off here. On the plus, the staff in the restaurant were very helpful, and there’s plenty of seating with modern furnishings and a nice outdoor space. Not a lot of space to navigate between tables with a pram of pushchair though.

Very nice outside terrace, which we thought would make a lovely stop on our walk, for coffee. Unfortunately the coffee lacked any flavour and was very watery. At £11.20 for two coffees and one scone, its not cheap either. As previously mentioned, to be asked if you would like to give a tip when paying is quite insulting as its self service! I certainly won't be rushing back.

very overpriced! cheese sandwich costs £10 and burger £15, and very small portions, coffees £5, few choices and large queues at 12pm.

Four of us arrived at 11.01 to be told breakfast finished at 11.00. We actually watched them take the food away. We asked if they were throwing it away but they said they would reheat tomorrow. Point blank refused to serve it to us. Lunch starts at 12 . If we hadn’t have been so hungry after our 1.5 mile walk to get there we’d have left. At least 12 other people did exactly that. Had very nice but ridiculously expensive coffee and cake. Never have we come across such blinkered customer service. They had the food, we wanted to buy it but apparently it was inconvenient! Separate to the garden centre and arboretum itself which is beautiful. Such a shame they didn’t put the customer first.

Unless you like being treated like cattle to slaughter, don't bother going! The worst service I've seen & had in years. Firstly, I made the mistake of trying to order food at 11:53 and was turned away, saying I had to wait until noon to order food. Drinks only until then. Even after explaining I would be happy to order the 7 minutes ahead, then wait for the food as i had to leave my disabled husband to get back in line, "no next" was the answer! Also, couldn't leave the coffees then jump back in the queue so by the time I took drinks to the table then returned to order, the queue was out the cafe. If that's not bad enough, two elderly ladies that had tried to pay for self serve drinks at the checkout rather than stand in the long food service line were told they were jumping queue and sent to the back even though a minute later the staff yelled out, anyone with drinks only , pay here! When I finally got our food (after trying several times to clarify vegan as opposed to gluten-free to the staff) and check out, the woman serving repeatedly angrily told me to move my tray to the cashier even though she could clearly see there was another couple with their tray still there. She even reached across to try & push it herself while the couple tried to hurry to get out of the way! I was so distressed I started to cry & just wanted to get away with our food as fast as possible. I would have left it all but I was so worried they would start shouting. Never again will we go & we are letting our neighbours that recommend the place know how dreadful we were treated.

Excellent service and delicious desserts!

The ambiance was cosy and inviting. Impress with the cafe layout and the services is quick. Also there’s was a good variety of cake and has good portions to it. Good Value for Money

NAAFI style "canteen", self-service ordering. Having ordered our lunch with the girl behind the counter we progressed to the young chap serving teas & coffees. Order placed he presented us with their card machine which included an option to add A TIP !!!! When asked exactly what "extra" service warranted this emotional blackmail Y was met with a shrug and advised to "just ignore it". New levels of greed, and exit two former regular customers.

Wonderful surprise, I really enjoyed the food . I ordered a tart of the day special with an onion tomato tart which came with a variety of salads . It was a huge amount of food so great amount of food for the value

It's had a revamp since my last visit, I thought it was on the pricey side before. After today I shan't be returning. £9 for soup with bread. £10 for paninies, £9 for a child's meal and if I wanted one of the hot options for lunch it was £15 or £17 or a small slice of chocolate cake for jusf over £5. Normally I call in after visiting the market on a Tuesday, going forward I will use a cafe or pub in the town. The revamp looks lovely and staff friendly enough but doesn't justify the pricing.

The best cafe. Beautiful view, amazing coffe, delicious food and yummy cakes. Fantastic service smiling staff.

Espresso is simply undrinkable. I asked for a less strong cut and the waitress / cashier said it was the same price eitherway? ....????? Like liquid coffee to its full.....waste of money and ruined the flavour of the cake. Poor service at the till. Had to move along without my hot drinks, whilst holding the saucers. Then a guy Was being served and she handed it over in an awkward position. Why don't they serve coffee at the end? They used to have more senior, experienced staff, now they have kids thinking you're trying to save a penny when you simply want an espresso that is drinkable

Yesterday in the Garden Terrace Cafe I had the worst soup I have ever experienced in my life. It was meant to be Parsnip & Apple, not a combination I would normally choose but thought I'd give it a go. To say it was revolting is a gross understatement. It resembled a cross between pureed baby food and apple sauce and was so thick you could have used it to hang wallpaper. I left it after 3 spoonfuls. I have eaten in this cafe several times over recent years (usually because it is a convenient meeting place with friends) and have to say I have always found the food to be pretty underwhelming and over-priced. It was not an enjoyable lunch and I would be very reluctant to return.

We decided to stop off for a coffee and a bite to eat. The cafe / restaurant was mega busy and the wait was significant to the point we thought about leaving. When we got to the food selection area, we wished that we had- jeez this place is expensive and makes London prices look good value. A bowl of soup is £8-50, A meal forlunch is circa £15-00 and definatley not worth it. We made do with a Latte...........

We have had coffees (good) & light lunches at this venue on a number of occasions over the past few years - nearly always OK On this occasion 3 out of 4 of us had the pork chop with vegetables & chips. What a disaster this was. The chop was over cooked, dry and as tuff as old leather. Vegetable were soggy and chips ok. When we complained we were offered a free desert but this was too late. We will give lunch a miss next time.

Gets busy. NIce range of food. Lovely views East across the countryside.

The shortage of chocolate products may have impacted on this restaurant? Despite charging a hefty £4.45 for hot chocolate made with oat milk; the meagre spoonful in the mug hardly coloured the water. Thinking that it needed a good stir, it still left the drink tasteless and insipid.

Very dissatisfied & disappointed. I went with my 84 year old mother. She chose lamb hot pot ( asked for a small portion but had to pay full price) it was stone cold & hardly any gravy. She did ask for it to be warmed which it was. I had a sandwich & chips to share. Bread very dry & chips stone cold & hard. Mote than triple cooked ! However the cappuccino ( £4.25 ...oat milk) was AMAZING! Next time we will skip lunch & have coffeeeee & try cake! Lots of choice & looked good!

Great little spot. Went this morning with my family and sat outside in the sun on the terrace beautiful view. Coffee exceptional quality and you can tell homemade cakes. Served by Evie very smiley and polite on the till. Absolutely amazing service despite quite busy. Totally recommend!!

Lovely breakfast rolls and a great team with lovely views

The cafe was very busy but we were served quickly and there was a good variety of freshly cooked food. It was reasonably priced and tasted delicious. First time we have been since the enlarged cafe was opened and we were very happy with it all.

Stay away if you like good customer service. On complaining about a misleading web page saying reservations were possible, I had standup arguments with two members of staff who accused me of being rude for complaining, and 'we're right and you're wrong' email from the manager saying 'perhaps we are not the cafe for you. How right he was.

Delicious lunch which the whole family enjoyed we a range of Sunday roasts, children's option and cakes. It was an extremely busy day, but they were prepared and brought our orders out very quickly. It would have been useful to see an example menu in advance with young children and other family with dietary requirements we weren't sure what we could get.

Went to eat, was nice food but very limiting choice and I would say a bit over priced Nice location

Service is quick and friendly, location is stunning. However, the food isn't great. The paninis were not cooked properly and came with soggy bread. They rather bizarrely don't use proper (whole) milk for their hot drinks; they only offer low fat semi-skimmed milk, which makes it impossible to make proper milk-based coffees such as a cappuccino or latte as low fat milk doesn't ever get the right consistency or flavour. It's a shame as the quality of the food and drink somewhat ruin what is a lovely venue. I'd pop in for a cold drink in future but nothing else. Their card machine also makes you select how much you would like to 'tip' as a percentage; a bizarre American custom which I've never seen before in the UK. I certainly won't be tipping for self-service food in a canteen-type environment, very much not cricket. Two easy fixes for management to make; remove the 'tip demand' at the till, buy proper milk and use that as the default for coffees. Soggy paninis will require further investigation of the cause before a solution can be recommended.

We both had brioche buns with bacon and latte. The bacon buns were absolutely delicious. Definitely return planned

Great. Service and food pleasant surroundings ,.....downside a very noisy waiter who seemed to take a delight in lifting empty chairs and banging them down on every empty table .....not very impressive when your sitting having a quiet chat and a coffee...he totally spoilt our and other customers privacy.....

A lovely spacious clean open modern place Plenty of tables Food was nice We had sandwiches and a scone Price’s average Nice to sit outside overlooking garden

Visited yesterday with my dog after walking there from Moreton, had not been since the cafe was extended. Nice choice of brunch items & cakes, soft drinks etc You now can’t bring your dog to the counter, little difficult when on your own. A very nice young lad ( from the cafe) very kindly held on to my dog ( now my dogs best pal 😂) while I chose items at the counter ( my dog is a Cockapoo & would have caused chaos left by the table alone). The young girl at the till directed me to the dog bowl & came straight over with water as bowl was empty & a treat for my dog. May Avocado, poached egg on Focaccia was delicious , as was the Rhubarb drink ( not seen this variety before) Thank you for making this a lovely experience after a nice walk through the fields & we shall be back.

Great food & drink at a reasonable price. Main highlight was they allow dogs everywhere, plenty of clean water bowls and even sell dog treats. I love being with my dogs and cannot always bring them with me.

I’m surprised by the poor score. We visited the arboretum and stayed at the cafe for lunch. We had a sandwich, drink and slice of cake. Everything was fresh and better priced than the coffee shops in local Moreton-in-Marsh. Super clean and efficient staff.

An excellent variety of coffees, teas, hot chocolate plus pastries and sandwiches in a lovely location. The terrace overlooks the nursery and is a lovely location for a tea and pastry (or a coffee if you wish)

We regularly visit the café at Batsford for breakfast as we have an annual arboretum pass. We reckon their bacon brioche baps (£5.50) are excellent. On this occasion, we had a vegan with us and she was offered the halloumi and avocado bap as a vegan option (£8.50) .She very much enjoyed it. Apart, from that not much on the menu was suitable for vegans and it would be good if they could improve their offering and make it clearer on the menus. The coffees were of the usual high standard and service at the self-service counter was pleasant. I do think offering customers the option to tip at a self-service restaurant is unnecessary as I would hope staff are paid a fair and reasonable wage in the first place.

Batsford is a gorgeous arboretum and highly recommended any time of year. The refurbished cafe is a bonus as the old one was truly horrible. The new cafe has a delightful setting and is well thought out. Spacious and clean and a beautiful terrace. However the cost of the food is expensive and therefore when we ordered 'fishfinger' sandwiches for lunch at a cost of about £14 each we expected a lot more. Firstly fishfingers were not delivered. Instead it was some kind of flat fish in heavy batter and hardly any internal fish and very poor taste. The bread was not good quality and the garnish was poor. Then a big pile of awful chips. Sorry, but how hard is it to serve a fishfinger sandwich ???? I truly think this is not good to serve a substitute either and a bit of a cheat. We will return to give it a second chance and hopefully this part of the menu will be 100 per cent improved by then.

Really nice food! Had fantastic hoisin salmon and noodles for lunch earlier in the week so returned today for breakfast 😊

The food choices, cost and quality were very good. The cafe was clean, the location exceptional. The staff were friendly and efficient.

There was a good variety of cakes and they were of a really good portion, and the sandwiches, although limited flavours, were good and chunky. Good value for money

Food, coffee and service were all excellent.

Called in for a cup of tea and sandwich which was very tasty. The hot food looked nice but on this occasion did not sample it. Very clean restaurant and friendly staff.

Had soup and bread . Was really lovely . Husband had sandwich which was also very good. Friendly staff and very clean eating area

Fantastic relaxed Sunday dinner, food was great service excellent, what a lovely place to eat

Lovely crumble cake. Clean and bright setting.

Hadn't visited for years so very impressed with the cafe layout especially being in a wheelchair. I met family and we had a mixture of soup, sandwiches and chips, very nice. Staff are very friendly and even carried the food trays to our table so thank you for looking after us so well. Terrace outside is also wheelchair-friendly where we had an ice cream later with a lovely view.

We chose a really lovely day to visit the food was fine and the Arboretum was as good as we hoped.

Simply do not eat here. The prices are high which I would be happy with if the quality matched but it is honestly awful. Our kids had nuggets (plural) and chips with beans at £8.95 each plus a small coke in a glass bottle at £2.80 each. They we served one single chicken strip that was so over cooked it had gone hard and curled. The chips were dried and so were the beans, it had obviously been left to sit under a heat lamp. The food on display under the heat lamps was also dry (shouldn't have been as was semi busy) and really expensive. The only reason I gave this a two star was the cafe itself is nice although why would you make it dog friendly as thats all you hear. We also had a ham and cheese panini which was ok but again hugely overpriced for something you can make at home. Wish we ate at Broadway Tower on the way instead.

This is just a beautiful, clean place to go. The cakes are always so fresh and the staff most friendly and welcoming. I do have to agree that we go here on a regular basis being local but I do think that it rather spoils our visit when there are so many dogs and they are all barking once one starts, you have to literally shout across the table to your husband as it was just too much noise. I am a dog owner and I understand some people don’t like leaving their dogs in the car but I feel that even though it wouldn’t stop the noise bogs should be at the far end of the restaurant as not all people like dogs around their tables whilst eating food. Bit of a shame that this does spoil a visit as apart from this it really is lovely. Y

What a fabulous find! Roast Beef with all the trimmings was amazing 👏

Went for breakfast in the updated Garden Terrace Café, as always the staff were helpful and friendly, unfortunately the café appears to have turned into a subsidiary of Battersea Dogs Home. There were dogs of all shapes and sizes and, as is usual with dogs (I'm an owner), once one starts barking the rest are inclined join in. We've been visiting Batsford regularly for many years and in it's previous incarnation there were covered outside seating areas where dog owners could sit with their pets. Although many of the owners tried to keep their dogs quite it seemed to be a losing battle resulting in most of the visitors suffering. Batsford is a great place to walk dogs but an indoor café isn't the right location for howling hounds. Good food, good coffee but a poor environment.

Reviewers have been commenting for months that the queuing 'system' doesn't work ie. before main meals are being served the ladies doing cakes + teas/coffees can't cope, resulting in excessive delays for thirsty customers. When main meals are being served in addition to drinks, it's a (sick) joke. Imagine what it will be like when the weather improves and the number of customers picks up ! But no-one appears to be listening !

Beautiful space, excellent food, helpful staff, BUT the queues are very badly managed. It took over 25 minutes today from joining to getting our order taken. There is no fast tracking for those who just want a coffee resulting in frustration for all. It’s put...

I have visited Batsford Arboretum numerous times over recent years and was looking forward to experiencing the new restaurant. I visited on Monday October 31st with my husband and was very disappointed. The craftsmanship involved in the creation of the roof/ ceiling was exceptional but...

We visit the Arboretum from time to time, this was half term with family in tow - so busy busy. The extended restaurant/cafe is a big improvement, although it was good before. Whilst some of the recent reviews are critical re. queuing give them a...

Can’t fault it, in at 10:00am for a Breakfast Brioche Bun (Egg&Sausage!) and a Coffee, quick service and the Bun was delicious. Walked it off around the Arboretum, will be back to try lunch soon!

We returned once again to visit the Arboretum which is excellent and very well maintained. We also used the garden center shop and as usual very pleased with price, quality and advice. The newly refurbished cafe looks great but service was slow and queues back...

Queued for more than 20 minutes but by the time you could see what was on offer you had already queued for 10 minutes so you felt committed. The food choice was poor and defenitely overpriced. So overpriced we just opted for a bowl of...

The signage on the main road is hideous how on earth the planners allow this in The Cotswolds is beyond me. As reported by others, the cafe of which they are so proud is chaotic with just one line and one till. They need to...

Love the new redesigned cafe The choice of hot meals and quality were excellent on three occasions we have eaten here very recently However there is a real problem having to wait in such a long queue for hot food when people are overtaking who...

Love Batsford and am a regular visitor. Beautiful today in early autumn, a feast for the eyes and the senses. But a visit to the cafe on this busy Sunday was frustrating. New design opens the cafe up and there’s plenty of seating, but one...

The queue was extremely long and slow moving. We were queuing at least 20 minutes to order our lunch. There are boards with the hot meal menu toward the back of the queue but no information on the sandwiches and paninis so everyone in the...

Surprised and disappointed to return to this cafe. Where are the delicious sandwiches with high quality ingredients that they used to have? Why are they now filled with one slice of cheap packet ham for £5? Why are the sausage rolls hard and tasteless? Two...

I don't understand some of the negative reviews. Thought it compared very well with similar restaurants found in shops, garden centres, etc. Good range of lunchtime food which was cooked nicely. Ok, it cost a little more than I might have liked, but was comparable...

Sausage roll was dry and tasteless, I expect the ketchup had more nutrition. Hot Choc was overly sweet like something out of a vending machine. Partners soup was good. At the till it asks if you'd like to add a tip. Really? We've had some...

First visit here. The prices for the cakes are extortionate for the very small slice you get. Also bottles of drinks very expensive to. Nice outdoor area and garden centre but wouldn't go back.

A very busy lunchtime for a midweek day, but I guess it's popular with locals. Staff were friendly and efficient taking our order and drinks and food were brought to the table after a reasonable wait. Surprised to see some of the negative reviews about...

Just wow!!!! Stunning roast dinner, gorgeous freshly cooked food, very seasonal … Dan and Luke were extremely friendly and we wouldn’t hesitate to recommend… such a find..great value for money..

After a brilliant walk round the arboretum we were able to sit outside in the large seating area, some of which overlooked the plant section of the garden centre. A smaller seating area inside. The coffee and cake were fine but it did take far...

Went to the cafe for a quick lunch, good to be able to park freely and wander in to the cafe. The system for ordering is laborious and protracted, there seemed to be a lot of energy wasted by staff just flitting around and not...

The cafe was busy and we queued for 15 minutes approx and the presentation and range of food was poor. It was very expensive and not worth the wait. Similar food could be purchased in an ordinary no frills cafe at a much lower price....

Had an early lunch with friends .Had a ham & mustard sandwich, soup of the day ,crisps and cappuccinos. Good quality .Plenty of space and it was warm enough to sit outside on the terrace. Although we didn’t have hot food I could see that...

Very busy Cafe but what wonderful food!!! Sunday Roast is excellent, with very good service and a good portion of food.

Quite slow service. Good options available including a vegetarian meal. Food was good. Wonderful view and setting sitting outside. Baby changing facilities inside with the toilets.

We actually visited here twice on the same day, before and after our Arboretum visit. They do substantial meals at lunch time but we just had a drink and cake. Seats inside and plenty of tables outside, some under parasols and others under outside cover....

Gorgeous lunch, with an ABSOLUTELY AWESOME specially cooked vegan dish (arranged in advance!) by the WONDERFUL and COMPLETE SUPERSTAR Chef Dan! Thank you SOOOO much! The staff could not have been more helpful and accomodating! What fabulous service! Hoping to return again very soon! CANNOT...

Decided to have lunch, oh dear, ordered at food bar, waited in queue to pay and order drinks, waited and waited, lunch arrived at the table, I'm still waiting in the queue, husband couldn't eat his lunch, no cutlery, still waiting in queue. Told the...

The lunch yesterday was delicious. Ham with roast potatoes Mangetout & incredible Red cabbage. Great job chef !

Nice modern garden centre style cafe/restaurant but with limited choices for those requiring GF/DF options.

Very delicious food and homemade cake. Selection of gluten free and vegan!!! Staff very friendly and helpful.

Two visits and two enjoyable lunches, selections that cater for all tastes. the soup and the panini's were particularly tasty. As much of the products used are locally sourced. Service was relaxed and nothing seemed too much trouble. If you can,(weather permitting!) get a table...

We relish our walks from Moreton in Marsh across the fields to enjoy lunch at The Terrace Garden, the service and staff are always welcoming and helpful. The food is always beautifully prepared and tastes wonderful. This week it went to a whole new level!!...

A visit to the garden terrace cafe was the perfect end to our wonderful day at batsford arboretum. The food was fairly priced and very delicious (we had panini’s and fries) Followed by the most wonderful cake! The cafe was extremely clean and covid secure...

Superb breakfast of smoked salmon and scrambled eggs served in a covid secure manner whilst admiring the fabulous view

We had really lovely meals here- home cooking at its best. I had the haddock, it was delicious with fries- rather than veg and boiled potatoes. My wife had the cottage pie- it looked good and the veg were fresh and wholesome- she made a...

The food was lukewarm and the fat from the meat was congealed on the plate. Very few tomatoes in the sauce of the burrito filling and for some unknown reason a load of tinned sweet corn. The whole thing was like a congealed mush of...

Very disappointing, tea served in paper cups and wooden cutlery. Wasn’t aware that Covid prevented washing pots and cutlery. Very expensive for mediocre food.

We arrived at 1.30pm to have scones and tea but they had already run out of scones which seemed poor stock control to have run out before people start coming in for afternoon tea. There was no service at the table and you had to...

We stopped for lunch at about 1 pm and had tea and tuna & cucumber sandwiches. There were quite a lot of cakes available but no scones. We chose to sit inside as it was quite breezy outside. The sandwiches were pre-prepared and in a...

Having walked all round the excellent arboretum we had a light lunch here, which was very good. Luckily there was little or no queue and we ate outside on the terrace, which was very pleasant. The mozzarella paninis were generous, with crisps and a good...

Called in to visit the garden centre and for a cuppa. Tea was good. Nice to sit outside on the terrace. Service good. A pleasant visit.

Very busy when we called in but hot meal (hake) was good, but had a few bones in. Tasty vegetables and liked the potatoes with cheese. Friendly staff and is a dog friendly café and has a large outside seating area

Boy it was crowded when we arrived. Just managed to get an indoor table when we had obtained our food. Meals were good value and the service was very pleasant. Nice range of vegetables served with the vegetarian quiche.

We walked from Blockley to the arboretum for lunch. It was a beautiful mild fall day. After selecting our food from the enticing selection of items available through the cafeteria line, we decided to dine outside. Not only was our food delicious -- the vegetarian...

A good walk across fields with the dogs ending up at the Garden Terrace cafe. Lovely latte, great cakes. 5mile round trip - it's worth it. We visited daily on our weekend break- and treated ourselves with breakfast on Sunday before leaving for home. Gorgeous,...

My Husband and I stopped off at the Garden Terrace café at Batsford after looking around the garden centre,the young girl serving me although polite was wearing ripped black jeans at the knees and a very low cut top, so although eye candy for the...

Superb home cooked food in delightful surroundings. Extensive choice from main meals to snacks. All available from the counter so you can see what is available. Large and plenty of room although it can get busy and a bit noisy at times ! Excellent Sunday...

Visitamos aquí con amigos y disfrutamos de un delicioso asado con verduras sabrosas (sobresaliente una inusual mezcla de vegetales asados, incluyendo remolacha así como una opción de patatas). Las tortas caseras para postre eran todos muy tentadores y fue difícil elegir. Habiendo optado por tiffin no me decepcionó. Con el buen tiempo, pudimos sentarnos en la terraza exterior y disfrutar de las vistas. Teniendo en cuenta la ubicación, me parece que es una buena relación calidad-precio.