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4.2

Based on 2.088 opinions finded in 1 websites

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Nº 1032 in 2148 in Bristol, City of

Score
OpinionsNoteGoogle2.0984.2

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Location is great for shops and a 10-minute walk to town. Unfortunately, the hotel and a member of reception spoiled it. The room was cold and then found out that the heating was controlled from reception. Too much wrong with this hotel to list.

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Michael Tong . 2025-02-26

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Brilliant for access to the city centre. Great parking with good signage to the hotel. Everything you'd expect of a good hotel.

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R Maddox . 2025-02-23

MORE AT Google

Friendly Staff Very good room condition Free Parking and a lot of amenities around

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Panagiotis Metaxas . 2025-02-07

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The hotel is ok, it really depends on what room you get. I wasn’t impressed with mine. The restaurant, however, has great food and service. I would recommend the sea bass and the bruschetta.

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Silviu Gavril . 2025-02-06

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While I was not able to get out and explore, the location looks perfect for shopping and sight seeing.

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Tommy Vineyard . 2025-01-25

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I have stayed in this hotel in the past, and to be honest, the experience wasn't great, but that was a few years ago. Unfortunately, the standards are still low. To start with, the service at reception was poor. The room was covered by a company credit card, but the receptionist (with no name badge) still insisted that i provide a personal card in case I damage the room. Ironically, what is ruined is my jeans. The housekeeping clearly hadn't done their job properly. I sat down on the chair in front of the desk to take a call, not realising that someone had left fresh gum on the seat that ended up on the rear of my jeans. After trying to remove it (impossible), I go down to reception and speak to the duty manager. His response is for copies of the images along with replace the chair. The only ones who could make a decision are housekeeping. On my second day of staying, the receptionist, after reactiving my room card, tells me that i can either give them the jeans to arrange dry cleaning or do it myself and submit a receipt. This is not acceptable, why should I have to go to the trouble. I had to provide my card details when starting my stay in case I damaged anything, but the hotel damaged my property due to negligence, and they are not prepared to offer an adequate resolve. In addition, when I arrived, the one lift was out of service, and the main stairwell was closed to everyone, but the signage is poor, and no one offered any explanation. Demonstrate some customer service. Offer a responsible resolve. Demonstrate that you as a company are apologetic, not apathetic.

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Paul O'Connell . 2025-01-21

MORE AT Google

Very comfortable, great value, lovely staff. Not a single bad thing to say about it and will definitely use again! Thank you Future Inn 🙂👍🏼

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Jane . 2025-01-18

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This place is fine, if you just need a place to sleep. It has no character. It has the vibe of 1990s Travelodge when they were newly opened, but in a more central, tower based format. The decor is still in good condition but looks like 10-20 years out of date. The food at the restaurant was on the pricey side, but it was well made. That goes for dinner and breakfast (which I had not pre-booked so probably paid more for). Two nice pubs nearby, but both were not doing food on the Tuesday night I stayed. Opposite the hotel is a shopping centre with all the usual UK-wide chains of commercial restaurants (Frankie & Bennie's, Wagamama, etc). Town centre is a bit further away and I just did not have time to venture there during my one night stay.

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B Harber . 2025-01-15

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You can only have all the lights on, or none of them. That's really irritating when your partner wants to sleep but you usually stay up and read a bit. The bathroom lock was broken on the inside, but worked on the outside, meaning someone can lock you in and you can't get out. The shower head angle can't be changed, so it shoots out almost horizontal. The bathroom door swings open and if you're not careful it batters into the wooden unit by the side of it. Just put a door stop in dammit. The shower gel etc is provided in thin squeezy packs, which is cool, but the tray in the shower is a wire basket that they just fall trough. It's all fairly small things that add up to being very frustrating. On the plus side the beds are very springy and quite comfy.

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David Sully . 2025-01-05

MORE AT Google

Quality bedding, the hotel restaurant is very good, the service was very professional and the breakfast was just as good. Nothing to say, I recommend.

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sylvain . 2025-01-04

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Well, it was our second time at the hotel, the first one a year ago everything was wonderful, however this time we had a problem and no one gave us a solution. They gave us the room on the 5th floor and just two of the three nights we stayed, on the 6th we had a Christmas party that it seemed like we had it inside the room, we went to reception and no matter what, it was a party they told us , but knowing that we had another night, we also swallowed the second night of partying having to get up at six for the flight, we understand about the Christmas party, but don't give me the room below the DJ table, nonsense.

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francisco torro . 2024-12-10

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Stayed here half a dozen times now and it's always fabulous. Convenient location (very handy for popping back and dumping shopping bags), an easy walk to the Hippodrome and free car parking at the Cabot Circus car park, which is right next door. Breakfast is excellent and good value for money. The Chophouse is excellent too and their bar staff make fabulous Cocktails. All the staff and friendly and efficient, but an extra shout out to Daniel (who always seemed to be there no matter what time it was) for being extra lovely.

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jane hutchins . 2024-12-09

MORE AT Google

People at desk were very fríendly. Room and the bed were large. Breakfast was fine, but I was missing some nice cakes. Free parking.

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Jose Perez . 2024-12-04

MORE AT Google

We had our works Christmas party here, everything about this place is 10 out of 10. View from the balcony is stunning.

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paul escott . 2024-12-01

MORE AT Google

This is a fairly good hotel, in a great location next to Cabot Circus in Bristol. The free parking as part of the room was a bonus. The rooms are of a modern standard, although have a few issues. The mattresses are a bit lumpy and generally well used. There are no lamps in the room, so you either can have all the lights on at once or no lights whatsoever. There's no in-between. We happened to be in a room backing on to the lifts and the desk and everything on it shook intermittently throughout the night. The breakfast choice was good, although we found that the cooked breakfast (served as a buffet) was lukewarm at best. I would put it on a par quality-wise with a Premier Inn, so I would opt for the Premier Inn if you can get it for a better price.

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Robbie Jones . 2024-11-27

MORE AT Google

This was the third time I've stayed. Ideally based just across the road from Cabot Circus shopping centre. Small issue with TV which was dealt with straight away. Staff were friendly and helpful and I'm looking forward to making a return visit.

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Jo Rammell . 2024-11-08

MORE AT Google

Fab funky place .. highly recommend

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Steven Watson . 2024-11-06

MORE AT Google

Very comfortable room. Staff were so friendly and helpful - we did have an issue with noise and this was acknowledged. We received a sincere apology. Delicious breakfast available! Huge bonus that free parking is available - Very rare in central Bristol.

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S Shaw . 2024-11-06

MORE AT Google

Quiet inside for city centre hotel

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Vicky Tompson . 2024-10-31

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2 out of the 3 lifts were out of order for the 2 days we were there. Otherwise very good

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Chris Price . 2024-10-10

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I was here as part of a work away day, using the conference rooms upstairs. Lunch was amazing, one of the best I've experienced. The service was excellent and done with a smile.

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Benjamin Mahoney . 2024-10-04

MORE AT Google

Great place to stay.car park 2 mins away.which was in with the price of the hotel. Also the town centre is across the road.lovely hotel room was a good size with a massive bed, literally a double king-size one.really nice shower .and very clean throughout.nice bar area with meals (can be pricey), but look for the 2 to 3 courses deal.nice breakfast area downstairs with a good choice.nice friendly staff and would definitely stay here again.thankyou

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Stephen Tyler . 2024-10-02

MORE AT Google

Better than I expected, pleasant surprise, clean rooms, quiet and comfy

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Peeky Blinder . 2024-10-02

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Nice hotel in a very central location with free parking.

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Phil Ratcliffe . 2024-09-10

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Location was very good. Walking distance to stores and car park

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Secil Erginler . 2024-09-10

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Great service, clean and spacious room. An excellent stay!

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Peter Damsberg . 2024-09-07

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Clean rooms, although a bit tired looking. City centre location. Nice staff. Functional.

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Steve . 2024-09-07

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Great price and location, lovely bar and restaurant, and food, and with free parking I reccomended this place.

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Paul McClements . 2024-09-04

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Lovely place and staff but rooms need some refurbishment / look tired with need of maintenance mainly due to popularity and regular use.

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James Mullix . 2024-08-09

MORE AT Google

Excellent hotel. Amazing service and staff, family room for 3 adults booked, room was massive and exceptionally clean, priced surprisingly good would have paid more for what we got. Location superb for our needs ( a show at Bristol Beacon and shopping) Parking not a problem for us as space for 1 car at multi storey close by paid for by hotel. Staff were always happy and smiling really couldn't do enough for you. Breakfast was excellent. Would definately stay again.

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Audrey sharron.ewings@btinternet.com . 2024-08-07

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Rooms and service worse than ever before. The hotel is very dirty and worn out. The staff reacted in a friendly but unhelpful manner. Lots of German guests who are willing to be seated in groups of three at tables for two. We preferred to leave early.

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Frannie . 2024-08-06

MORE AT Google

Very good restaurant in this hotel

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Jean Marie Beu . 2024-07-09

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Perfectly situated, friendly & obliging staff. Overall, it was a nice stay.

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Iain Rumsey . 2024-06-11

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Great location, but be careful taking a shower very slippy!

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Frank McAllister . 2024-06-10

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Tired hotel in desperate need of renovation. Was accosted three times by homeless people as I left the hotel. Have to use public parking which is nearby but still a bit of a pain (they do explain this when you book).

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Peter Swan . 2024-06-10

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The hotels alright, but there’s a chap who works on breakfast that made the whole stay amazing. He’s got a real passion for breakfast.

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Drew Bissmire . 2024-06-09

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Amazing hotel and staff, will be definitely using this hotel again

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robbotufc . 2024-06-06

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The hotel is very bare-bones. Suitable for a business traveller but I wouldn't recommend for tourists coming to see Bristol. We paid £230 for two nights and breakfast and I don't think it was good value for money. Good points: - Clean - Central for shopping (but seemed quite a rough bit of town) - Quiet - Great that it comes with free parking -Spacious room with lots of storage Negative points: - Plugs only on one side of bed - Light switch only on one side of bed - no bedside lamps as one switch turned on/off every light in the room - Broken shower shelf - Torn bedding - Towels frayed on all edges - Run down, tired and dated decor

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Lily King . 2024-06-01

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Not the best hotel I've stayed at for the price.

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Keith Price . 2024-05-25

MORE AT Google

Nice clean hotel, friendly people in a great location, you are immediately in the shopping center. The only thing that is absolutely not worth the money is the breakfast. 18 pounds per person, you expect more for that.

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Amy Wilcox . 2024-05-25

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When. We arrived at the room with a dirty bathroom, TV on and window wide open.

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Andrea Luiza Poltronieri . 2024-05-21

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Great sweet and savory breakfast. plentiful and good products. spacious and clean rooms. Very courteous staff. Location not quite central but convenient for visiting Bristol. it is on the ring road. Rooms too hot, but that's probably my problem since I always feel hot.

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Antonio Benforte . 2024-05-20

MORE AT Google

Excellent location Rooms are clean and spacious Slightly dated now. Excellent service

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Ghaly Adly Ghaly . 2024-05-19

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Good hotel, clean, great service, central location, very large parking garage around the corner

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Johannes Schwager . 2024-05-17

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Great hotel location for a shopping trip. Rooms were clean tidy and respectable. Buffet breakfast was a little low quality for £15 (booked in advance). Bacon and sausages tasted as if they were cheap quality, scrambled egg was just like omelette chopped up. Coffee tasted really poor, it would be much better to serve caffettier s.

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David Lea . 2024-05-17

MORE AT Google

Very good service and the food was amazing

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Moustafa Shebl Zahra . 2024-05-15

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It's right next to Cabot Circus car park and plenty of signage in there to point you in the right direction. Great that the price included the parking. Room was nice, decent size and had air con. The lighting controls seemed limited though it seemed to be all or nothing (I couldn't work out how to just get the bed lamps on without the other lights). Service was great, Zoltan was very professional and helpful in the exchanges we had with him. Breakfast was a buffet and no complaints from me. It won't blow you away but was better than most hotels chains offer.

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Gary Wilkinson . 2024-05-11

MORE AT Google

Great hotel with parking central location staff engaging and friendly

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Paul Spence . 2024-05-09

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Service was accommodating and helpful like when we checked in and my sister forgot her water bottle they promptly phoned our hotel room to return it. Perfect hotel if you want to be in walking distance of Cabot Circus, if you're planning on going out for drinks or shopping. Easy access to the multistorey carpark, finding an empty spot varies. 😅

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Lowri Jones . 2024-05-07

MORE AT Google

Staff were fabulous 👌 Location was great 👍🏻

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Toni Johnston . 2024-05-06

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Great bang for your buck if you book early enough. Very friendly staff, excellent brekky, spacious rooms.

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David Kisch . 2024-05-01

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Very central for pubs and shopping

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Mark Lipson . 2024-05-01

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Welcomed nicely by reception Room was nice but right opposite lifts, so lots of noise from guests coming and going. Could hear the housekeepers talking and complaining about the room when cleaning. Shower head was filthy and didn’t work properly. So had to clean it myself to get it spray correctly. Looked like a build up of limescale. Was nice to have free parking in the multi store next door which was big benefit. Overall good but could have been better.

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Samuel Woolass . 2024-03-22

MORE AT Google

Good ubication. Old mattresses, horrible room service.

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Jose Ignacio De Pablos Velasco . 2024-03-12

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Nice clean room. Everything worked well. Nice staff. Good location everything within walking distance. The front desk can arrange a taxi for you. Good restaurant/bar connected for your convenience.

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Reneé Conlan . 2024-03-03

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