Furama in Walsall

Food was okay but lots of food missing from order staff where rude and didn’t give me the rest of my order

The best takeaway in Walsall, great food great service thank you very much.

Great takeaway, great food fast service just wish you guys were still on just eat.

Ordered in shop, took 15 minutes to have my order completed, and it was very tasty and large portions on all courses, good value and will use as my regular now. Still a great standard of food slight price increase on July 23 menu but still worth it. Still cracking grub, foo man choo 👍

always had beautiful food and have never waited long for it to arrive

I really loved food and the delivery deliver was great thanks you very much

Excellent tasty freshly cooked food, very fast service, nice friendly staff, highly recommended 5*

my family and I have been using Furama for around 10 years now and we've never had any issues, always great food and friendly service from the staff in the shop and the delivery drivers. If you're reading this, I would advise you to try this takeaway because the low google rating is not a true reflection of how good the food and service is - imho

Have used here a few times. We went in to order this time and parked outside easily for free. Guy taking order was very friendly. I only had card but was told cash only. So I placed the order and popped down to cash point. We didn't have to wait long at all for food and it was piping hot. I had the crispy shredded chicken and chicken chow mein ( there was enough for that night and lunch next day ! ) Others had duck pancakes and their feedback was "it was lovely". Someone else had curry and rice, again they said " it was very tasty" the same with other dishes. Prawn crackers were OK ( a little chewy rather than crispy) Overall great service and nice food.

Went in here today to order a takeaway. Went in and the door chime sounded. I was the only one in there. I waited, and waited, and waited....you get the idea. Could here people talking in the back and no one appeared. Waited quite a while. So eneded up going to chippy next door. Only gave the food 1 star as I couldnt give a zero, and I did not get any. This place has really gone down. Its like a fortress in there with all the boarding around the counter. Looks like somewhere in the Bronx. I will never go again, I will not stand somewhere waiting to hand my money over when they do not have the courtesy to even attend to their customers. Seems like chatting amongst yoursleves earns a profit.

Found a pube in my food last year. Ordered through just eat and I cba with the hassle to get my money back. Short curly hair. When I went in to complain they was all bald!! Flys everywhere

The food was fresh and delicious. It is recommended. One of the best Chinese takeaways in the walsall.

My new favourite Chinese takeaway. Everything is fresh and super tasty. The ribs are amazing.

Rice was cold , chow mein was bland and tasteless ! Not worth the money .use to be nice but has gone down hill .food does not taste fresh , taste like it’s been microwaved . I won’t be ordering from here again !

Would just like to thank furama for my food tonight as I was at work and couldn't spend enough but they still delivered really appreciated it and it was lovely ♥as always had lots of different food over time me and my family and they think it's great 👍 aswell

Will never!!! Order from here again , we order several times a week as it’s normally fast delivery…. On an accident the food went to our old address this time and they asked for a delivery charge to our new address, we paid it no problem!! The manager was extremely rude saying he was take our food back and said we can have nothing !! Over £30 wOrth that we had already paid for !!! We are very loyal customers…. And you will never have an order from us again there is no need for rudeness, keep your food next time over priced anyways :)

Called to order today and was greeted over the phone by a very rude and bad mannered young male. Has this place changed ownership? customer service was shocking! No manager to speak to either ! . Have had food from here for many years . But I will not be ordering again! To have the phone put down on you is not how you run a business ! Very Disappointed

Not bad I usually get special fried rice I have never had anny issues

The best chinease I’ve ever had😍 salt and pepper chicken is bang on and my food was delivered in 20 mins

If I could give 0 stars I would. Customer service is terrible. They sent me the wrong chow mein which I could not eat because it was full of bean sprouts. When we phoned up to ask if anything could be done the guy on the phone didn't want to help and even started insulting and swearing at my partner and even threatened him. I don't think this is the correct way to handle your customers. Disgusting customer service I wouldn't order again might just take the food back and leave it all over their windows I wasn't given a option to bring it back instead we were threatened and sworn at I suggest you hire people who know how to treat paying customers. It wasn't my mistake at all your menu had 2 options vegetation chow mein or PLAIN chow mein. A plain chow mein does not have vegetables in it. Ask Any other Chinese shop. I've never experienced such disgusting customer service

Customer service here is absolutely disgusting. I ordered a PLAIN chow mien. They also have a vegetable chow mien on their menu which I did not order because my partner cannot eat the bean sprouts. I get the delivery, without them notifying the just eat app that they’ve got it out for delivery, for it to arrive with vegetables in the chow mein. I rang up spoke to some young kid who has an attitude problem. Just sat there tutting saying can’t do nothing about it. After becoming riled up because my partner now has to find something else to eat, I told them I would come down to the shop and make them give me plain chow mein. He then proceeds to call me a ‘dickhead’. Avoid at all costs, it’s not worth the drama.

Standard Chinese food, nothing to rave about but at the same time nothing particularly bad just average. Service was fare . We collected our food due to over an hour wait for delivery. Overall I rate 3 stars .

Ordered a takeout from them yesterday and the meat was awful tasted like it was processed. I have eaten from there before and I enjoyed their food but last night was very poor

Chicken balls had too much batter,

Full of msg and not great quality

Order didn’t arrive with no attempt of delivery, contacted furama multiple times to be met with extremely rude staff demanding we pay £1.50 extra for it to be delivered ‘again’ when told no they gave us the option of cold food or ‘forking up £1.50’. When asked for a refund they refused laughing. We’ve ordered from here for nearly 2 years and never had this problem

Ordered at 6pm for 7.30 delivery. Phoned at 7.45 to be told wont be delivered for 20 minutes. Useless. Won't be using again.

It's ok I only use when I can't be bothered to wait. It's basically on our doorstep. There's nothing in particular wrong with it other than there are tastier take aways that do deliveries close by. I find the dishes have been varying a lot lately and the consistency isn't there.

First and last time I'll use this place. Called when food was half an hour late to be messed about on the phone,poor customer service. Told it would be on its way in an extra 15 mins making it 45 mins late. By half past 9 at night some warm,not very nice tasting food turned up. By then it was nearly an hour and a half over the delivery time. Don't waste your time and spend your money somewhere else. No option of paying cash on delivery otherwise I would have cancelled.

Absolutely vile. Ordered from these a while back and the curry we received then was terrible. The curry sauce was very watery and bland. It tasted like the powder ready mix Chinese style curry sauce you can buy from heron foods or Iceland and make up yourself at home but they had used extra water in it in order to make it stretch further. Needless to say we gave this place a wide birth after that experience. Roll on a couple years later and decided to give them a second chance, mainly because there was only this place and one other still delivering at the late time of ordering on just eat. My God I wish we hadn't bothered. We ordered a Singapore chow mein and an extra large king prawn Thai green curry no mushrooms with chips. The Singapore chow mein was the worst I've ever encountered. It was salty and tasted like an Indian masala type powder spice mix had been used in it. If I wanted an Indian style flavour dish I'd have gone to an Indian takeaway, not a Chinese! As for the king prawn Thai green curry extra large no mushrooms, well, that never arrived! Instead we got what I can only think was some kind of mixed veg and meats in a normal chow mein type sauce. Most definitely NOT the Thai green curry we ordered. It was also in a SMALL container, not the extra large size we were expecting for the king prawn Thai green curry ordered and paid for but did not receive. We thought the poor food quality and incorrect item we did not order but were sent may have been due to the fact it was a late order and at near on closing time, however after reading other reviews on here and on their website it appears incorrect food items sent and the poor food quality overall are a reoccurring theme from this take away. I have reported this to just eat and opened a case with them over this matter. Needless to say we will not be ordering from this place again, ever! If I could leave zero stars I would. It is by far the WORST excuse for a paid food offering we have EVER received. How this place still operates I will never know. Usually we order from spring garden in Park road, Bloxwich as from all the places we have ordered from it has to be one of the best around here, to the point we don't even mind paying the extra £2 odd delivery fee from there. We paid £2 delivery from this place, furama, tonight despite only being a few streets away which in my opinion was also a lot given the close proximity of this place to where we live. Even my husband who himself is a self confessed greedy pig who will eat pretty much anything couldn't stomach tonight's offering from this place. The item they sent mistakenly in place of the king prawn Thai curry ordered for my daughter was unpalatable so she ended up going without. A complete waste of money and ruined our family treat. Do yourself a favour and go somewhere else. Disgusting does not touch the surface of words to describe the poor food and experience we received from this place tonight. As soon as the food arrived and was noted to be an incorrect order received we called to try and get the matter rectified but to no avail. The phone just rang out, another issue highlighted by other patrons we have noted from other reviews left about this establishment. It's not good enough by any stretch. Everything received tonight from this place has been photographed and a case opened with just eat who are taking this matter up. If they cannot meet the demand or supply the consumer with the correct items ordered then they should at the very least make contact so the consumer has the option to order an alternative item or cancel the order, and not take it upon themselves to send any old random dish they see fit. We all have different tastes so it is most unsatisfactory and unprofessional from a take away food service to assume what ever subsequent food item is sent will suffice. Overall a very, very disappointing experience from this establishment

Service went downhill after a few orders. Food not the best.

I ordered a delivery from just eat, I have a few allergies and it can be a struggle to get a takeaway, this Chinese is by far the most helpful, and kindest! The lady on the phone unfortunately I didn’t get her name was so helpful and sweet! The food was also hot and tasty! Thankyou! We will be returning !

Really nice food hot and fresh 👍

I was given 30 minutes for my order to arrive but it took an hour and fifteen. But it was so damn delicious and good value for money. Next time I order I will go direct and explain that I would rather have an honest delivery time or perhaps pick up.

Avoid at all costs! Abysmal customer service. After ordering food with a 45 minute delivery time, the food had still not arrived after over 2 hours. I was further let down after having to call 35 times to speak to the "Manager" and I use the term loosely, to be accused of lying about not receiving the order and shouted at for suggesting I be refunded for not receiving it after such a long time. In all my years I have never experience such a rude person. I hate leaving a poor review but I feel it my duty to pass this on.

Do not order from here, please avoid this at all costs. A really upsetting experience, my food was late so I called and finally got through after trying 21 times and was told that the food was with the driver. I waited and after over 2 hours I still did not have my order so called again and finally got through after 22 more tries. I really wish I hadn't called, I simply called to ask for a refund and was met with rudest woman I have ever spoken to. She refused the refund as my food had apparently left with the driver and insinuated that I was lying. The rudeness was such that she told me that she would put the phone on the side and I could talk to myself for as long as I wanted. I do not have a refund, any food and have had a really upsetting experience with an awful person. I can't emphasise enough how much better it would be for you to go anywhere else.

Absolutely shocking service tonight 3 hours with no food and when it was finally delivered I had no rice with my curry ordered from here so many times won't be again.

on a cold and lonely Christmas eve hoping to have one last meal as a family before the lockdown starts. we decided to order a Chinese from furama. we wait and wait but as the hours came and pass the food never arrived. my sister had to leave to go take care of her horses so she won't eat to night, my father is ill and hoping for a good hardy meal before bed so when to bed hungry. then there is me the reviewer writing this tale with Icey hands keeping a watchful eye on the road hoping against hope that i too won't go to bed hungry as well. on hour 3 of this forlorn night, Just eat says the food has been delivered but i see no food on my empty plate ? is this a cruel joke ? it is 2020 after all

Ordered food and 2.5 hours later still nothing. Couldn't get through on phone so assume they left off the hook. Wouldn't offer any money back when I messaged through the help messenger. Had to go through a long winded process with just eat to get my money back. And no food! Avoid because if there is a problem they're not interested.

Absolute disgrace of a service. Ordered £27 of food at 5:30pm. We waited and waited (we were quite patient due to lockdown). Eventually I tried calling them (numerous times) but could not get through to anyone in the shop to query the delay. It finally arrived at 8pm (had to give my little one an alternative meal). Delivery driver was really rude and thrust the meal at me and got quite aggressive when I queried the delay. Most of the food was cold and congealed so it went in the bin. I kept trying to call the shop to get a refund...it took until 10pm to get through. The guy that answered was incredibly rude and basically called me a liar and flat refused a refund. I wouldn't even give it 1 star and certainly won't be ordering anything from them again.

Placed order tonight Friday 13th at 6.30pm through just eat was told delivery 8pm, ok accepted that but didn’t find it acceptable to turn up at 10pm barely hot. Not able to reach on phone as kept ringing out. Food was cold, and I have wasted good money that has been put in bin. Will not use again which was a shame as used before but after tonight service and food not !if you want to wait over 2hrs over time for cold food then this place is for you. *Edit to post, did telephone back and was told should have called back on Friday but as previously stated phone just kept ringing out, not a satisfactory outcome. Thank you

What an absolute joke!!!! I hope you read this and thanks so much for hanging up on me. I fully understand we are in a lockdown and that you will be busy so the initial 1hr and 35 minute wait was acceptable. After 2 hours+ of waiting we contacted you and you told us to call back after 10 minutes. Then when we did call back, after many attempts, 2hrs and 15mins after making the order you then told me it would be a further 25 mins at least then proceeded to hang up the phone when I questioned this. I subsequently cancelled the order through just eat for your sheer incompetence. Yes like I said we are in a pandemic but if you can't cope with the demand do not keep taking peoples orders and money then offer a service you are not capable of fulfilling

Had a really good take away every time from here. The salt and chilli crispy wings are amazing.

Have ordered food online and had it delivered. Prompt delivery. Food hot and very tasty. Not had a problem with them getting my order wrong. Good place to order food from. Have recently had food delivered from them. Did have chicken with peas, chips and gravy. I think it is £5.25. This is for a half chicken. Well worth the money. Chicken cooked beautifully, very nice. This is cheaper than in some of the pubs locally. I do love the chips from Chinese takeaways, especially if I have sauce with it. Again, all food was wrapped well, hot. All of order was correct. No complaints about service or meal. 👍👍 Last time I ordered food, I chose it to be delivered. Delivery was a few minutes early again. I was very happy with both the way the food was wrapped, and with the quality of the food. You can place an order online for the food to be delivered later on. All of the order was correct. It was very tasty, at the right temperature, and I enjoyed it very much. I find that they are more generous with barbecue sauce. I did order from another takeaway closer to me, but they didn't put enough barbecue sauce with the chips and fried rice I had, so I put more sauce on. Whereas Furama do put more in. Will be ordering from them again soon. 😊🤗👍👍 Ordered online again, and had food delivered. Order was correct, and came 20 - 25 minutes earlier than time I was given. I was very happy with the food, and the service. Am posting photos of meal I ordered. Also of the enclosed flyer that says you can now directly order online from the restaurant. Very happy with my meal. Many thanks!!. 🤗👍👍

had beautiful food from there before tonight everything undercooked chicken was pink in middle will think about ordering from there again nothing tasted like iv had from there before chicken ball wasnt even cooked really not happy with it

Always a nice meal, prompt delivery

Would normally rate 5/5 but last takeaway was a slight let down.

Food cold and rice was hard and clumpy I've never had a problem with this restaurant before and I was so put off my how cold it was I had to check every piece of chicken to check it was cooked . Very disappointed

Wouldn’t even give them one star, food was well over 3 hours late, said it was delivered when it wasn’t even sent out, when finally got through the phone to them I was laughed at and had the phone put down on me. Absolutely disgusting. Won’t ever be having my custom again.

Placed order via just eat, got told delivery time of 6.30pm. At 6.45 called to ask where the delivery was and was told it would be here in 30 mins. 30 mins past and again I called at 7.21pm to be told it's left the shop, when I asked the lady to chase delivery driver she hung up on me. Driver entially turned up at 7.26pm with no apologies Terrible service. Food was ok, not really worth the wait though. Wouldn't use again.

Useless they dont listen to a word you say when ordering. They just send what they like. Dont use!!!!!!!

can i just say that this restaurant is not a take away ... it is a restaurant not a delivery service ... the peoples that complain well !!!!... i m a fussy ... trust me i am... from the first time we have been to the last, at least 6 or 7 times in total we have not had any problems whatsoever ... the staff are exceptional and accommodate your every need....the service is second to none. i would definitely recommend this restaurant i give it 6 stars

Reasonable food not bad service

Good value, good food, our favourite chinese!

Food is good, enjoy my 200 from there.

Heavily pregnant lady served RAW Chicken. Ordered £43 worth of food this evening. Sweet and sour chicken balls were raw, I called the restaurant to complain as my daughter had consumed part of this meal. The owners attitude was disgusting. I have emailed photographs of the food and her reply to my complaint to food standards agency. I also informed just eat and they were really helpful and have opened an investigation. Just eat have advised I write a review. So here it is. Avoid at all costs. Disgusting food even more disgusting owner

Never ordering from here again!

1 star because the chips were good. However the rest of the meal. Vile!! Took 17 minutes from us ordering to them knocking on our door. Super service? Nope. Yesterdays food warmed up. The curry was watered down and bland and looked absolutely disgusting!!! Ive got a picture ill post if i find out how. Chinese chicken was dry and bland too! We wondered how they could be so quick (the journey from the take away shop to our home is about 6 minutes) and it was obviously because the food was not cooked fresh! We would of been happy to wait if we had got decent food at the end of it but honestly (and this is coming from a couple who eat anything) we both chucked our meals in the bin. Will never ever order from here again!!

AVOID AT ALL MEASURES! placed an order and I strongly advised of ALLERGIES NUTS! Meal arrived contains NUTS. I’m just so great that it was myself dishing the meal out. This could of been far more serious. The restaurant blamed the poor girl on the phone very bad she was so polite and apologetic. Make your own mind up guys but be aware if you’ve any allergies. Ps restaurant didn’t care when I informed them. I’m also informing The irrelevant authorities (Shame you have to select a star! I wouldn’t of)

My chips were cooked to perfection,the thought of those chips now makes me tingle with joy. However my chips were very undercooked. Will never come here again

the chips i ordered were dark and undercooked. there was also way too much salt on them.

Ordered chicken wings with bbq sauce, thy come sooner than they said but were raw. Rang them up and explain the situation and they said they would send someone to bring me my money back. 2 hours later and still not for my money back! The male on the phone was also rather funny with me when I said they were raw he said “they couldnt be” offered to send me some more and I said no so offered to give me my money back. Still not got it back. Very poor customer service and not honest! If I could give this a 0 out of 5 star I would! Very disappointed!!

Very good take out meal most flavoursome

Best Chinese in my area... always amazingly hot tasty quality food.. great prices and portion sizes are massive...deli delistaff always polite and smiling no matter what the weather... highly recommend this takeaway!! 😍😍😍🤩🤩🤩🤩🤩

Ordered curry sauce and chips and what came was very stale and soggy mashed up chips with sauce all over. Asked for refund and they did not call back.

Not overly impressed. Got order mixed up but wouldn't admit it.

Great food good prices and amazing selection to choose from the menu free delivery over if you spend over a certain amount if you are within a few miles very popular, lately the delivery wait time has gone up but if there is anything wrong with an order if you phone up they are happy to help put things right

Not overly impressed. Had better elsewhere.

Horrible. New lady on the phone does not underestand a word we saying. First time she took my order she send me food I have not order. Did not refund me or so. Now she is saying they do not deliver to where I live which is only a mile away. She keeps saying I live in birmingham lol. Doesnt even let me to speak to the manager. Just lost a permanent customer. Won't be ordering again.

Food was cold and warmed ribs discussing not go here again

Beautiful meals one off the best around keep up the good work your doing

Food is excellent!..ordered from this takeaway just a couple of times both times charged extra for crackers but never delivered them!..Driver told me to call the shop and they would bring them out! Rang the shop and they blamed the driver. They wont money for nothing

First chinese in a long time as I'd gone off them n I must say it was the best chicken chewmein with xtra soy sauce I have ever tasted certainly shall be using furama again lovely food

Very polite and friendly staff always high quality, tasty and hot food just how you like it