Frost in Liverpool

Ordered through food hub got texts to say order was being made, money was taken then followed a message saying we couldn't have the order but no explanation and a refund will follow in 3 days. Food hub also gave the wrong information to the opening times of the restaurant. Paying money out for nothing is highly unfair,will never order again and people should definitely consider ordering from here. I trust the refund will go in as promised.

If I could give it zero stars I would. This place is the worse dessert place ever, over 2 hours late and absolutely freezing. I got past from 1 person to another for a hour then they kept putting phone down £3.99 for delivery it’s a rip off and horrible. It needs shutting down

Absolutely disgusted with this place, waited 2 hours for an order and when I rang up to ask where it was the woman thought it was funny. When it finally arrived it was freezing cold, slopped in the box and the tiniest blob of topping, also paid extra for ice cream and they didn’t even bother putting it in the bag. The milkshake was melted and half emptied all over and the bag and the crepe was almost inedible. Will never order from here again!!! Would give it 0 stars if I could!

Absolutely s**t waited ages and bad attitude. Don't go here try else where

TERRIBLE TERRIBLE TERRIBLE!! Trust the reviews. If you want your order in under 3 hours avoid this place..... STILL WAITING

Ordered shakes and the banana boat sundae from here and they were delicious. Even requested a change of the ice creams on the sundae and they where more than happy to do this for me. They had been fantastic on doing this to make it to my preference. Would recommend here after several repeat visits myself.

Waited over 3 hours phoned them waste of time 18 pound gone from bank very rude very very rude. Avoid like the plague.

The delivery wait time was over an hour amd arrived on a uber motorbike all of the 3 milkshakes where upside down and all spilt over the bag. After calling the takeaway frost the lady point blank refused to help and blamed uber at no point apologised or offered replacements kept blaming uber and told me to complain to them. I will never use this takeaway again as they would not compromise at all and no customer service what so ever a very rude lady

Poor, waited 1 hour 40, called to ask where it was, was told it would be 3 minutes,waited a further 30 minutes, when it arrived the crepes were freezing cold, advised the driver who proceeded to touch all the food 😆, sent him packing. Shame as the curries used to be great from jasmines but if you can't keep up don't offer it the pizzas, kebabs and deserts

Waited over an hour for my food then checked justeat to find my food has been cancelled and the restaurant has ignored over 12 of my calls since I asked them why

Ordered cookie dough and 2 milkshakes, one milkshake was wrong and one smelt/tasted like something had died in it. Absolutely vulgar. Rang the restaurant to ask if my order was mixed up and they told me I was wrong, handed over to the manager who answered with "So what do you want me to do?" - told me I had to sort it through Just Eat and then put the phone down on me. Lovely customer service, I wont be using you again.

Really disappointed. Found long hair in waffle and pancake was burnt

If I could give this place zero star review I would. Placed an order at 10pm didn't get it till midnight (they said 23:40) the milkshakes tasted like sweat and one tasted like off cream, the cakes weren't right at all, when we phoned up the first time they were useless and the second time they hung up part way through a call, every other attempt they didn't even pick up they just auto hung up, wouldn't be surprised if health agencies went there and found it riddled with vermin