Frankster's Burgers Leeds- White Rose in Leeds

My food came stale and cold and I ordered 2 hours prior to arrival. I rang twice to speak to someone for help and I got mainly I don’t knows and instead of trying to fix my issue they asked me to cancel

Ordered online. Prices extortionate so I expected quality food. Didn’t happen. Order was wrong for the most part. Burger was tasty but tiny. Got chips with cheese despite ordering sweet potato fries. Asked for a coke but got a milkshake. Icecream looked like it had been defrosted then re-frozen, leaving only a tiny bit in the bottom. Very rare I leave reviews. If I’m unhappy I usually just don’t return. But this place was so bad I felt compelled to leave this review. Avoid, avoid, avoid!!!!

Came here with my family for the first time yesterday . We felt very welcomed by the staff members. A lovely girl on tables gave us a menu she was very polite. Then when we got served by a girl called Aaliyah she was incredibly helpful and explained more what was inside the burgers and what Frankster’s sauce was, even gave me a sample, which taste amazing highly recommend. Everything was clean! Loved it.

Went in for lunch with friends and the service was absolutely amazing! Many thanks to Aaliyah for helping us decide what to order and explaining in depth what everything included and the prices, she made us feel very comfortable with eating here as she knew how to keep guests happy. Definitely coming back!!

Great food . It was my first time eating at franksters . Really enjoyed it , will go again.

sauces was missing even though paid

Absolutely shocking service and food!! ordered takeaway tonight Missed almost full order and got few items which has got wrong flavour too. Rang them up and told them only thing I got from them is we can’t do anything please contact uber eats. Had to make food at home for kids and us. They really need to take extra care when send food to customers. Absolutely Fuming!!!

Very tasty and lovely driver thank you

I came into the shop and ordered food at 6:00 (i believe the girl who served me was called sasha). She was extremely rude and her customer service was terrible. I was told i cant eat in because they were “too busy”. I would usually completely understand if there were no tables but half of the shop was empty.

I order the same thing every time and somehow you've managed to mess it up enough times I can't be bothered trying again. Fries, chicken, cheese sauce in a box. That's literally all I'm ordering. How do you keep messing it up???? Actually boggles the mind. Your Uber menu is a mess as well.

The senior waitress on duty was beyond rude! My children were so shocked at her awful attitude when we mentioned that the fries were a little too salty. We will never go there again, terrible experience.

Was meant to be ready at 14:15 I waited and waited and waited on my lunch break until 14:25 after they already added 5 mins on to the order!!

I been told they don’t add whipped cream on milkshake when it shows the milkshakes on just eat app with whipped cream on it? I’m so disappointed making me pay £10 for a £5 milkshake without whipped cream? Online order? Upsetting I was craving whipped cream with my milkshake as I am pregnant.

First time trying, easily the best burgers I've ever had, good service too

Super tasty and hit the spot 100%

I enjoyed Frakster's during 2022, but it's gone down hill now. I've been a few times over this past year, with friends and family and it has been terrible. We tried different branches, but the quality was bad in every one. Very disappointed, because it used to be so good. Also I don't recommend the cheesy fries. Once we forgot the sauce, and without it the burger and chips tasted very, VERY bland. The staff were good but the food has let the place down. Also it is a bit pricey, definitely not worth the money. The only thing I'd recommend now is the BBq wings.

The loaded chicken fries was the best. The most and importantly am impressed that franksters on the right side of history supporting Palestine.

I wanted gherkins in my box which were supposed to be there. They were inexistent. Other than that, good food.

Burger was nice however Paid for chips and sauce just for them not to be delivered.

decided to forget the majority of the order, so had to share what we had and had no shakes or drinks or wings missing a full meal and a burger That was seperate. its not hard to hand over the correct food

Great tasting burgers and lush milkshake 😋

Driver took my food as I rang the actual franksters really disappointed as was late at night he gave me a frozen drink and a salad

We ate with my family the first time last Friday and it was a good discovery. Staff was very kind,the restaurant so clean ans the food very tasty. Chips are so fresh and the wings are smoke like cook in the barbecue. The best for me is that Frankster is HMC certified! We will come back.

£7.99 for 100mls of icecream. Absolutely shocking. Especially when advertised as a large… Won’t be ordering from here again.

The burger didn't have the correct bun advertised, the fries were cold and the ice cream was crystallised and melted.

Marked as delivered and I haven’t received it

Never ordering from just eat again terrible delivery service and accessing communication with just eat is bad

We haven’t got our order it’s saying it’s been delivered ???????

Generous portions, super tasty and friendly service.

I haven't received two of the items I ordered.

Slow service who ever prepared food did not wear gloves

A good burger but the patties are always unsalted. I really can't understand why as it's basic and would make such a difference in flavour.

Fast service and food was lovely as usual.

Nice if you don’t have anywhere to go and need a quick bite, i like their sauce which is good with fries and the rice is always soft and fluffy, however for me the chicken breasts are not tender enough and just too chewy and hard, just my opinion and others may be fine with it.

I did not receive the correct order

food arrived nice and hot. exactly as ordered. no complaints

Excellent food and perfect delivery time. Best lamb chops in town. Love you guys. 😎

A more accurate name for this place should probably be "Pranksters"...because once you've gone through the menu and placed your order, it seems like someone's pulled a prank when you're presented with the soggy dripping mess of a burger. It certainly doesn't resemble anything close to whatever you may have imagined based on the description. At £10.49 for a meal, all the Moody Stack does is put you in a bad mood. I suppose the owners will respond with "1m+ customers served since..." so I guess if you like your burgers served as a mushy gooey mess, then this place is perfect for you. On the plus side, staff behind the counter were great. It's also another halal option at White Rose, with a bonus point for being HMC-certified. (On the day I visited, one of the booth tables was completely wonky and the tap for the dining room sink was completely broken. Hopefully these issues will be resolved soon.)

Missing items and drink. Cold fries when order arrived

2nd time ordering from here chicken is spot on both times lovely

Terrible experience the guy was on a pushbike and then went to the wrong address at first really not happy with cold food especially after paying £28.12 for the food. REALLY NOT HAPPY AND EXPECT A FULL REFUND!!!!

First time going here and wasn't disappointed. Me and my partner ate (and there were chips left over) for £20 all together. Food was delicious and made fresh and you can customise your chicken orders in reference to spiciness. Restaurant was immaculate as well as the toilets and the staff were friendly and approachable. They have made a customer for life out of us. Very relaxed and extremely nice food.

Excellent service, thanks to Salia, she was amazing .. Nice and lovely vibes .. Music is nice , not loud .. Chicken wings is amazing.. Burger ( beef and the chicken) were delicious Lamb chops was extremely delicious… Wet wipes are available..

Bratt the manager incharge was fantastic on our visit, we got a little mix up with our meals, but the way he dealt with it goes to say how he and his team cares for the guests, lovely food as always great service, our go to food whenever we visit Whiterose.

awful! wrong drink (I can't stand lemon) stone cold on arrival, had to microwave spicy sauce to the point I cannot eat it, I ordered mild! melted ice cream. literally could not have been worse!

Chips were stone cold and they didnt add the sauce i paid for

food piping hot. tasted delicious will definitely order again

Very glad to see a food chain supporting Palestine so openly! Good food, good atmosphere, nice staff. Grabbed a bite since a lot of the other food places in the White Rose are included in the boycott-- Frankies is a great alternative, and a rather cheap one at that, for burgers, peri peri fries and chicken, etc.

Ordered mixed chicken/beef box and hot chic - unbelievable meal. 5/5 - sensational taste. Abbas very friendly and helpful - cheers. Aisha also very patient when ordering. All the best, Danny.

Food was terrible today I actually think the chicken was off definitely not fresh that’s for sure!

Fires are so dry other wise other food is just good

Great food can't ever fault it. Staff are lovely. Some of the tables need a bit of repair. Really wobbly. Overall a decent place to eat, get served quickly too.

Good and service was great. However driver delivered incorrect order which was through Uber eats. I was unable to contact the driver and Franksters were unable to help, only option was to request a refund through Just Eat which takes time.

Got a hot mama burger meal and half chicken. Both the half chicken and burger were plain. We been going to the batley branch for a while now and know this white rose branch have rushed the food. It costs more here than batley and the taste wasn’t nice. Waste of money.

Again very nice burgers and chicken hear would definitely recommend

Yet again didn’t receive the dips that I paid extra for. Seems to happen every single time.

We ordered some chicken grill and chips and biriany. Very nice and tasty.

Chicken burger was dreadful thin cold burnt onion rings solid like they'd been cooked weeks ago

No gherkins was included with my meal

Best take away burger I've eaten

Brilliant service, food very good. Only downside the restaurant was very cold.

Lamb chops are juicy optional flavours available

Once again missing drinks, you pay almost £1.50 for a can and they miss it from your order every single time. Gonna stop ordering drinks

Best cheese sauce around totally I would bet everything in it x

as always finger lick tasty 🤤 many thanks again

Do not recommend we ordered specific sauces and dips to go with the burgers very disappointing they did not come with our order .

Food was all bless, was served by Anisha I believe, great customer service, most of all quick and efficient! Highly recommend this branch.

Did used to really love this place.... but it seems now, even when you ask for 'plain' lamb chops, they come with some sort of spicy stuff on them.... so yeh rather disappointed if I'm honest an so won't be going back... as don't see the point now.. unless they can actually provide plain untainted lamb chops..

left out my sauces 4 of them but gave me extra items for some reason. ordered first time and they kept delaying it. then 2nd time they delayed it once.

Missing items. I would review higher because the food is great, but who wants to be charged for something that doesn’t turn up?

Reasonably cheap, but boy, it looks tired and lifeless,cold and uninviting. It's obviously not the staffs fault, I assume someone higher up dictates the decor.

this place has really good chef, making best food ever, thanks, very much

Absolutely shocking they have increased the size of a kids meal but made the burger smaller! It’s absolutely tiny and for £6.99 a meal it’s a pure ripp off unfortunately. How can you justify this pricing

fingers lick food,so tasty 🤤 and good

No heat staff on mobile phones loud music broken tables (nearly every one) obviously has major maintenance issues as excuse for lack of heat was it’s broken

However missing peri peri rice and my sweet potatoes fries so really not happy had to have lamb chops with nothing

Come here often and food is almost always spot on and service is decent. Unfortunately, today, the guy with a combover and beard behind the counter let the service down. Asked for some extra serviettes and straws but you’d think he’d been asked for one of his kidneys. Rude & miserable.

Diabolical food! All cold, frozen chips (literally) even though the server said it was an absolute joke there was no apology. £30 down the drain

delicious as usual the funfetti cookie was awesome but larger than i had expected.

Owfull everything I've never back here

It was alright. Sofa seats were all ripped, and tables were not cleaned. Taste was just alright.

We come here a lot and the food is always great. Quick preparation, good staff and everything is always clean. The portions are well sized and we always leave full and satisfied. Its a bit more pricey than other burger places but definetly worth it. I've tried various things from the menu and always enjoyed everything.

fantastic food as is ordinarily the case but i was given a smaller portion of chips not as many as i normally am accustomed to from franksters; however its not a big deal as i had a burger with milkshake, a can of pop and desert.

cold food and a warm milkshake.

I just want to say thank you for being there because there isn’t many halal food outlets, staff really good helpful, they have a decent menu to choose from food tasty and worth it. clean spacious place inside. Highly Recommend to all

First time eating here. Staff were lovely, burger was awesome and restaurant and toilets were very clean 👌 😋

Lovely place, service was quick. Food was excellent.

Really good smash burgers at a very reasonable price

It was my first time trying franksters, and I quite enjoyed it.... The service was fairly good, and the place looked clean... overall good experience...

sweet potato fries were cold, chilli cheese bites were cold, hash brown was cold. no smarties on smartie ice cream, loaded fries came with no fries. First bad experience from this resteraunt and I've ordered a lot. disappointed.

I and my son went last week, we order some food the service was very good and ordered a new dish which is loaded Angus box taste was new and perfect for me, the portion size of the box is very good. Good option for big hungry guys, they serve the box with meat and chips and sauces etc, and my son order chicken burger which also a big size of burger I helped him finish the chips, overall good experience.

We come here a lot and the food is always great. Quick preparation, good staff and everything is always clean. The portions are well sized and we always leave full and satisfied. Its a bit more pricey than other burger places but definetly worth it. I've tried various things from the menu and always enjoyed everything.

Ordered a half peri perichixken and rice and a peri peri wrap takeaway, Very disappointed. The chicken and rice was three pieces in it, the wrap wasn't even wrapped properly.

Just love this place, the lamb chops are to die for. The staff are always lovely. Always able to find a table, even though busy place.

My favourite 😍 ❤️ 💕 halal place to eat at whiterose.

Inclusive....Slot for children stationery....I see kids engaged in drawing and get the pasted on the wall.

I do always enjoy food from here, but first time ordering online.... an was pretty dissapointed that my order was wrong.... ordered plain lamb chops but got spicy... hmmmmmmm not good...

100% HALAL Delicious food veggie options available Big up my bro Abbas cleaning up after everyone. Delicious food. Love the lamb chops. Big mamas always nice.

Special shout to Abbas made my stay brilliant. Kept the place clean. Very helpful. Top young lad. Food was very tasty

Food isn't like the one in batley