Frankie & Benny's New York Italian Restaurant & Bar - Leicester in Blaby

Visited around 1.50 on a Tuesday afternoon. Waited five minutes to be seated in a restaurant that had around six tables. Once seated we sat there for 15 minutes without even being served by anyone. So we decided to leave. The manager said on the way out we are busy sit down and I’ll sort you some discount. We declined as couldn’t see the service or experience improving.

Marius Z who served us at Frankie & Bennies, Meridian Leisure Leicester, was an absolute star. We were supporting 5 young adults with learning disabilities & Marius accommodated all their needs. Thank you 🌟🌟🌟🌟🌟

Really nice experience, staff worked really hard during the busy period we were there and the food was very tasty, would recommend!

Good food , nice staff , quick service Couldn't ask for anything more Plus 30% with a cinema ticket 🎟️

Firstly, food was frozen and cooked poorly and cold. To make matters worse, when eating my dessert I almost choked on a human nail. After pulling it out of my mouth, i thought I'd find a piece of plastic, to my shock and horror it was a human finger nail. Immediately, l had informed staff and showed them the human nail I had found in my food. After this the manager took my details and did not charge me for the meal. whilst he was doing this, a lady behind had asked me what's the matter and I told her what had happened. Hearing this, she walked out. I was surprised to see the manager tutting and giving me a funny look. He wasn't taking this seriously, when I asked him to sign the receipt to say why I didnt have to pay, he told me he doesn't have to sign anything and refused. It was clear he was very angry and then he started to say there was no nail in my food. then i was threatened with the police and he called them, so I waited for their arrival to explain matters. Whilst waiting, kitchen staff were extremely unprofessional at my families situation, they laughed carelessly. When officers arrived, I showed the pictures of the disgusting nail I found in my food and the officer was clearly disgusted as they gagged upon seeing it. I have recorded this matter and one of the staff agreed with me that it was a human nail in my food but they can't call it that, they must refer to it as a foreign object. He had also said the manager had the nail in a bag in the office. i will be taking up this matter further because this is vile and disgusting, we couldn't stop being sick .avoid frankie bennys. I feel violated. I have never had this happen a hair understandable but a human nail is absolutely ridiculous and unhygienic.

Not been here in years but gave it a go considering they had 30% off for people with a valid cinema ticket. It was quite empty on arrival and the staff were very friendly and attentive. Asked about allergies and were very informative. We ordered the meatballs and ceaser salad with a side of skin on fries, and it arrived at our table in less than 5 minutes. I was a little surprised that you had to pay extra for chicken on the ceaser salad but the price wasn't too bad at £11 and £3 extra for the chicken. The meatballs and pasta came out steaming and had clearly been microwaved. Salad was ok and chicken was only Luke warm and meatballs were very mushy. Fries were tasty but only warm and very oily. Overall it took us 20 minutes to order, eat, pay the bill and leave. If it wasn't for the friendly staff then I would of left. Won't be returning.

Great service and excellent food

The burger was burnt on both sides . So the dog had that .

Not many people in food was OK could do better. A bit on the steep side price wise for what you get

We were served by Tiana her service was absolutely amazing. Food was great, overall great experience will definitely be dining here again.

Food was very good as usual, service was excellent

Had dinner here on Thursday and both myself and my partner were unwell a couple days after - both had lettuce on the burgers and so it's concerning if it was from these meals with the ecoli risks at the moment!

We ordered a bacon double burger and a dirty hotdog. Both were delicious. Also the member of staff who served us was excellent. Really friendly and helpful

A lovely place, we did have to wait 10mins for a table but that was f8ne as we hadnt booked and it was busy, We was seated and was seen to straight away, ordered food and quickly got the starters followed by mains! Food was lovely... felt we got a lot of food for the price! left stuffed! Tasted lovely too! would come back here :)

Awful not much on menu anymore, is not worth the cost. Menu cut down drastically, Lasagne is just that fries are extra no salad disappointed!

Only come here once in a blue moon for family occasions, but I will never be going back after this. It was a family afternoon for a birthday. The waiters didn’t know how to understand that we asked for pay individually and not as a group. The waiter then did each bill by name which made things easier after explaining it that that is how we wanted it doing. The food was poor, not much choice, way over expensive for what we actually got, poor presentation. Asked for the bill, explained we had a student discount for one bill and had a military discount for another bill. The waiter took my phone, started walking around the restaurant with it, then goes to his manager and then they’re going on my phone and going through apps?! I went over to the manager and explained that him going through my phone was not appropriate, and if they was unsure what they needdd to look for, just ask me and I will show it for them. It was not appropriate at all. The waiter was coming back and forth and back and forth to us as he didn’t know what food or drinks we ordered, but they were under our names and we told him the names when asked. Most of the family were not impressed by the poor service, lack of communication, and all around just a messs of an afternoon. Don’t think I’ll even be attending back there once in a blue moon.

Despite the pleasant atmosphere and clean surroundings, our experience at Frankie & Benny’s was overshadowed by disappointing service. While the haloomi chicken burger received positive feedback from the companion with me, we found ourselves waiting for about 10 minutes before a staff member appeared to be seen. This delay was not unique to only us as a few other customers were also left waiting to be greeted and seated. While the ambiance was enjoyable, the lack of attentive service detracted from our overall experience. Additionally, expanding the selection of main dish vegetarian options would be a welcome improvement.

Just had stacks uber eats , awesome.. never leave reviews.. you guys deserve it same as photos, I live far away .. Good as restaurant..excellent

Food was amazing! Service was quite slow and we got ignored for a while. Atmosphere was loud and there were no birthdays to sing along to

service charge totalling £20. Bit much

Really good breakfast.Everything was hot and juicy. The staff were all polite. It was reasonably priced. Toilets were clean.

Overpriced, poor quality food and horrendous portions. To top it off I got so much attitude from the waiter after he saw he didn’t get a tip. Here’s a tip; show some customer service! No small talk, no asking if we need anything else the food arrived, they hadn’t even taken off the seal for the condiments. All he did was bring the food and expects a tip! So entitled, we’re not in America!

Alex and Brady where both excellent as usual couldn't do enough and patience of saints highly recommend incredible venue for any occasion thanks for making it a pleasure 😀 😊 👍

I had not visited Frankie and Benny's before. The food choice and service was exceptional.

This is a good restaurant to take kids out for a party.Food, nice, quick and good service from Loredana.

So went for a friend’s birthday, there were seven of us. Calamari starter was awful, absolutely terrible tiny rings in an overcooked batter. The bowl at the bottom was filled with burnt batter scratchings!!£9!!! Then had the double cheeseburger with fries. They don’t even put a small pot of slaw with it. It was an ok burger but £18!! We should have gone to McDonald’s!!! The rest of the group said their food was MAH!! Nothing special and over priced. We went home for dessert. We definitely will not be returning to Frankie and Benny’s!!

AVOID!! Worst restaurant in my opinion. Didn't like anything. You better off with mcdonald's and avoid spending lots of money. Food and drink were horrible, especially the cooktails too sweet tasted like spash with no water.

Family of 6 which included 4 kids and worked out to be about £25 per head which given that included 2 steaks and a salmon dish.. i didnt think that was overly expensive, great service our waiter was fabulous and it was a lovely evening out. If I had to pick 1 fault the music was a little loud and it felt like we were shouting sometimes but that's maybe me getting old 😀 will certainly be returning. Oh and my son the bathroom conisour rated the bathroom very clean and comfortable.

Absolutely brilliant night! Marius was lovely and accommodated the 13 of us brilliantly! Very polite and welcoming and the food was also lovely. Would recommend! Thanks again Marius

Food is decent, nice restaurant but very expensive for what it is.

Just had a lovely vegan breakfast here.

Had a great meal , great service from loredana. Really enjoyed first coming here with family😁.

Went for my son's birthday as a treat, the staff were lovely, and efficient. We only waited for a short time for our meal which was nice, only downside is they seem to have removed battered fish (cod/hake etc) from the menu which was a shame

Comida muito boa e de qualidade. Parabéns 👏👏👏👏

Excellent food, great service, the only thing that dampened the atmosphere was the brightness of the lights kept changing from romantic mood lighting, to bright full beam.

Had a family lunch at Frankie, the food was very nice and we had a very good service from Loredana, was a good day out overall, just in a downside some items in the menu are overpriced!

Love breakfast at Frankie Great service by Loredana and great food! Merry Christmas

Not the first order from Frankie and Benny’s and the food was spot on as usual

Nice clean place to eat .meals were nice and hot .

The server was very nice and quick. He brought our drinks over speedily and was always friendly. The food was great. My partners spaghetti carbonara was delightful, and my pizza with extra extra chillis was to die for. Definitely going to be coming again 😁

Festive burgers were lovely. Food arrived early and hot and was spot on.

1st time visiting F&B's in a long time, unfortunately I won't hurry back. 9 of is dined and my order came completely incorrect. It was rectified promptly but the meal was so disappointing, bland and quite pricey.

This was a good place for a meal out, but I did not feel that my meal (the carbonara) was worth the price for the portion size. The carbonara was good, but I expected a little more of it, the cocktail was good and service was friendly

Lovely breakfast with my family staff were lovely

We had a lovely time there this evening got seated quickly

Matiuez served us on our trip to F&B he was very informative and went above and beyond to meet our fussy families food. We had rack of ribs, Christmas burger and 2 x children's meals (including an AMAZING Christmas tree ice cream pudding that the children could decorate , tasted delicious).

Food was spot on and delivered promptly and hot.

Our go-to place in Leicester. Food, price and portion sizes are great. Offers many various discounts. Never too busy, most of the days can easily find place without booking

Excellent service here, the food was delicious and the waitress was lovely. She handled our large table (12 diners) with ease. Great family atmosphere, friendly efficient staff and good food to boot. Good wheelchair and pushchair accessibility throughout the restaurant. They do a good children's menu too.

Pleasingly surprised by the good food! I last dined in this restaurant about a year ago as was disappointed. However on my recent visit last weekend we gave it a chance since it was a Friday evening and the food was good. We had the new York pizza and hot dog, for the price we really enjoyed it. Pizza base came out freshly baked. Dessert was abit overrated and my cookie dough came out more on the burnt side but service was great throughout. For the price wasn’t a bad meal.

customer service is absolutely shocking, waitresses are moody doesn’t hurt to crack a smile, there was a hair in my food, i complained and got asked to leave.

excellent food, love the decorations and Loredana was fantastic

Went we my family day out and we try Frankie we had calzone pizza carbonara pasta and my son had ribs everything was very tasty and service and service was outstanding Definitely we will come back

have been today for breakfast very busy but service and food was great I had a traditional breakfast was very tasty my wife had a vegan was very nice definitely I will come back again

Nice venue, clean, good service. Food is woeful. Starters are clearly frozen, deep fried junk and the burger main was so overcooked I could use it to play skittles. Servers were great, but how they can serve that rubbish and people return is beyond me. Iceland frozen food with restaurant prices, and for that reason.....

Great evening with all of my family.

Love it here food is always good the service is great , went as a family for my birthday we had a great night

We love the food and the service is very good.

Setting completely different to before when I have been here! Guy who waited our table was very good however the food was tasteless not good and very expensive!….nothing like like on previous visits to this restaurant! I and other family members now have upset stomachs today! I will never return here avoid!!

A* food is really nice prices not bad service is excellent

Ordered pancakes and bacon no bacon burnt pancakes in edible total waist of time never to be done again

It was not good at all, we received the Bill which one was not ours, so if we wouldn't have check we could pay basically saying Twice for Food which we didn't have. Plus Kids came, they have some Food and left without paying...

will never come again. dirty glasses and cutlery...tables and menus all covered in grease. dirty dirty place! :(

Food was horrible order mac n cheese and got plain pasta with cheeese on it and the portion was tiny

Great servive and great food. Always friendky staff and fresh food. Love the options for gluten free menu.

We drove by and wanted so quick food and somewhere that had a good child menu. My wife had pasta which was tasteless, I had a burger which was so bland. Place looked like it could do with a good clean, lots of dust. Only positive was my daughters food was fine and good value. Avoid if possible.

Food here is stunning! Hats off to the chefs. Accomodating gluten free menu also.

the food was good the people was good and the drawing paper was good

Not great. Took a long time to place order. My Carbonara was dry and mostly pasta. Very little bacon. My partner ordered Margarita pizza which was very thin and the knives he tried to cut it with were very blunt.

Very small portion of lava chips little sauce not impressed. Pizza was mediocre and ordered salad, quite expensive for the portion. Wouldn't go again.

New York pizza wasn't as explained, fries cold.

Absolutely and completely amazing place the staff are great and the food is out of this world I tried Black & Blue burger some of the best stilton I've tasted yum a must go guys and girls. Following on tonight I tried the Mac and cheese with bacon superb .

Today on Father's Day, my family and I had a delightful dinner at Francie & Bunny's. We were thoroughly impressed with the delicious food we ordered, with the exception of the BBQ chicken pizza, which had an overly sweet taste that didn't suit our palate. However, the rest of our selections were outstanding. The kids' menu offered a delectable chicken burger, fries, and a brownie with ice cream, which the kids absolutely loved. One standout dish was the ultimate mac n cheese pasta, which was simply amazing. We also decided to try the arrabbiata pizza, and it didn't disappoint either; the flavors were fantastic. Additionally, we couldn't resist ordering the garlic bread with cheese, which turned out to be a truly flavorful and satisfying choice. I highly recommend it. The staff at Francie & Bunny's was exceptional, displaying promptness, attentiveness, and friendliness throughout our meal. Their service was truly commendable. Furthermore, the restaurant's ambiance provided a warm and inviting family environment, adding to our overall dining experience. Based on our delightful experience, we are definitely planning to return to Francie & Bunny's in the future.

Mariusz was fabulous his service was amazing and nothing was too much, he even gave me a little birthday fudge cake! Food was great and service fast in terms of food great visit

A very nice place to go out for a meal and drink. As you can get a gluten free menu which so help my wife to get a meal. And the staff are very helpful and friendly.

Went in alone on a Saturday afternoon. Very quiet with only 2 small tables occupied. Was shown to a table by the manager who gave me a menu at the same time. Not a big menu and had a good idea what I wanted before going there. Sat at the table and was ignored for 10 minutes while 6 waiting staff including the manager stood around chatting to one another or just lazing over the till stretching. At this point I decided enough was enough. Only when I stood up did someone come over and see if they could help. I decided not and chose to leave. Spoke to the manager on the way out who couldn't really care less and just tried to make excuses. Diabolical service. No wonder the place was empty and won't be going back. Not surprised so many Franky and Benny's are closing down if this is their attitude towards customers.

Nice food but very expensive for what it is

The only place to have loaded potatoe skins

Great restaurant, service was good and the staff are friendly. Good for value for money and food was top notch.

Like the food here especially with the deal 2 main for £10

Lovely place. Foods great, staff are always helpful and polite. Been going here for a while now and it’s always a pleasure.

Love the food. Getting a bit pricey for what it is. Still enjoyed it though.

Good menu but overpriced and definitely overcooked. Really good staff though. Very friendly and more than helpful. They deserve a good review.

I have the dirty dog and it was amazing 👏 😍

Went for a Birthday meal with a small group of friends and the place was not busy, Id say half full so no way was the place under pressure. To get to the point the food was not good. I had the Calamari starter which was all batter and my Chicken burger was overcooked, dry chicken and dry batter served with a plateful of dry chips that quite possibly could have been oven chips. There were plenty of them I suppose but that wasn't a plus on this occasion. Nothing else on the plate, just a lot of dry stuff that I honestly struggled to swallow. I can honestly say, as a person who loves their food, this is genuinely the first time I haven't cleared my plate. Ever! Chatting afterwards it seem everyone else had the same problem, Overcooked bland food. And all this at quite expensive prices! Dont bother

Great food and service, many thanks to Loredana who made our evening pleasant and looked after our family really well

Food was great, service was good - overall pleasant experience

I have been going to frankie and benies for years and never had an issue until my last visit A friend who had a burger got something lodged in her throat, and she was throwing up blood at the restaurant when we told the waitress she offered to call an ambulance but otherwise was unconcerned and continued to ask us to quickly pay the bill. Anyway, we ended up going to a&e!!!! Not the best end to the night. All the other meals were OK but portion size was horrendous 😫

Abysmal. With the service as slow as it is here at this particular restaurant, you'd assume that the extra waiting time was spent on preparing the food, but sadly that's obviously not the case, as not only was my food over cooked, it was miraculously cold. Quite how you manage to screw up a hotdog, I'm not sure? but I've honestly had better hotdogs out of the microwave & I assume the "chef's" used this particular methods themselves this evening & unfortunately for them, covering the hotdog & bun in ketchup didn't hide the fact that the bun was hard & had clearly been sat under the heat lamp for too long. I'm sure the staff are busy (what with them blasting out the Happy Birthday track 4 times during my visit) so I expected service to be impacted, but I can't help wonder why the food takes so long, when half of the staff are stood around dumbstruck at the bar. Honestly this establishment really isn't worth the exorbitant expense, the food is subpar, the service is slow & the restaurant atmosphere is dire.

Where is the ultimate mixed grilla!

They made significant adjustments to our meal because of food phobias my son has, including cooking something off menu for him.

Amazing food, great service, can't recommend it enough

had a lovely visit for our sons birthday

Pre ordered for a family party and had to wait 10 minutes after the 1st meal served to get 2 kids meals. Service was poor and then had the cheek to add a “service charge”. We will not be visiting again.

I was very disappointed when I visited on 8th Jan 2023, at Meriden Leicester, I have been coming to this Restaurant for over 12 Year's, and always enjoyd the food, my favourite was Spaghetti bolognese, I could not believe that they don't serve Spaghetti eny more at all !! It's a Italian restaurant for goodness sake! My alternative chicken with strips of pasta was not up to scratch, I spoke to the manager, and all he could say was I'm sorry but its head office that makes all the decisions, and taking Spaghetti off the menu was there Idea, So i informed him that I was very disappointed and would not be dining here ever again..

Super fast service with great staff Food was amazing despite being a little pricey but is expected as its an American diner

Good food and service, handy for the cinema

Food was really nice. Service was a little slow but that's probably due to being Christmas season however we still tipped them £10. Would definitely go back Thanks

Over cooked chicken for my daughter and the only thing I could rate was her dessert! Must of changed franchise ownership, was bang on last time we went ......

Great place, food was fantastic 👌