Frankie & Benny's in Stevenage

I was rushed to give my order when clearly nobody was ready, and I ordered a pizza which reeked of puke ruining the rest of the evening. DONT RECOMMENDED!!!

Trip was great, but our server, Kabila, was brilliant! She made us feel so welcome, and was a brilliant host the whole night, and really elevated the birthday dinner. Food was good, great prices, but a 5 start server for sure :) she was also super helpful for splitting the bill 🩷🩷

The team here are lovely. Always very friendly and attentive.

Expensive meal when you get a £60 parking ticket

I recently visited Frankie & Benny's in Stevenage, and while the service from our male waiter and the manager was excellent, the overall experience was disappointing. The portion size of the chicken wings was extremely underwhelming and seemed to lack any quality control. It's frustrating when you expect a decent portion and are let down by what you receive. Moreover, the attitude of the female waiter in glasses really soured the experience. She seemed disinterested and disengaged, which made the dining atmosphere uncomfortable. Her lack of enthusiasm and poor customer service made it clear she didn’t want to be there, which is unacceptable in a hospitality setting. Despite the good efforts of the manager and our male waiter, this visit fell short of expectations, and unfortunately, I will not be returning to this establishment.

Amazing experience, lovely food, perfect atmosphere, good caring staff would definitely recommend

Kabita was so pleasant and so helpful and kind - had a very welcoming and friendly experience

Great food and service, haven't visited F&B since before the pandemic but it's nice to see the food quality and service haven't changed. The only thing I missed was the music wasn't as good as it used to be, but otherwise perfect. We will definitely be back soon!

Tried Frankie & Benny’s at stevenage entertainment park! Service was quick, friendly and spot on! The food was great ! Definitely recommend it !

Cabs was our waitress, very good service and great food!

do NOT get a pasta dish unless you are craving washing up liquid and want a bad stomach, constant stops to the toilet and a high temperature for days. other than that the service was decent, very dead place though.

it was so bad, we got a pasta dish and it tasted very off tasted like washing up liquid and have been in the toilet for 2 days straight

Lovely atmosphere, fast and friendly service. Food was lovely.

Lovely place to eat very quick smiley service and the food is the best iv eaten out in a long time shout out to Kabita “taste gooood?” Made us laugh Thankyou for a lovely meal

Kabs has provided wonderful service and given us a fantastic evening. The food was wonderful as was the atmosphere. I would recommend this place and our server very highly!

Nice, easy lunch menu. I had a catch-up here with my godmother. The burger I had was lovely.

Nice place polite staff but for the food nothing special I had the lasagne but did look like a microwave meal

We visited the Stevenage restaurant on 1st August 2024 which was the day before I got married with my bride to be party. I then returned on 4th August with my now husband and that was our 1st meal together as husband and wife. The staff were superb and even gave us a round of free drinks and a dessert to share too congratulate us on our marriage that took place on 2nd August. We couldn’t have asked for a better service or a tastier meal. Thank you Stevenage team and restaurant.

Came in on a Friday evening, with a friend , before a cinema trip. Was served by Kabs who was awesome. Food was delivered very quickly and was very nice. We will be back soon. Many thanks.

Great food, lunch menu excellent value. Staff friendly and attentive.

After watching Sunday Brunch, we visited the leisure park to see where we could actually have brunch and discovered Frankie and Benny's offer such a menu. It was very quiet inside, with only one other occupied table. We were sat quickly and served really good coffee. The menu offered a variety of classic dishes such as English breakfast but also some more modern ones like avocado on toast with poached egg. This was ordered alongside mushroom and cherry tomato hash. Both were very good indeed, generous portions, and the eggs on both plates were cooked very well, running with yolk. My only negativity being that I would have liked a tad more hot sauce. Highly recommended for that Sunday brunch fix!

Very good server and super fast food

Came in after really craving it. Got served by the lovely cabs. Food was amazing and service was so nice. Cabs is so bubbly and nothing is too much for her

Great service and the food is predictable

We went in today as a family. The girl who served us was lovely. Food was quick but the portions were absolutely disgusting for the price. I had lasagna, 2 layers and it was the smallest piece and not much filling. I work in school kitchens and a key stage 1 child gets a better portion than what I got. And it cost me nearly 14.00. My daughter and partner had the bolognaise with hardly any meat and sauce. The children’s meals were ok. Actually got more for their money than adults. Very expensive for what we got. Gone very very down hill. Won’t ever go back. Heard another table complain about the quality of the food as well. The waitress was lovely. She was the only decent thing about the whole experience.

Cheap and nearly cheerful, service 10/10 but the standards of the food compared to what I know from back in the day was poorer than poor, bbq chicken pizza with added peperoni tasted like a flip flop that's been left in the sun for about 2 and a half days. For starters I had the mozzarella dippers, for one there were 7 dippers for £7.45 and they tasted like the ones you get from macdonalds for a hell of a lot cheaper

We visited in bank holiday Monday and was served quickly and efficiently by a young lad called Kai he was really friendly and helpful. Our food came promptly and tasted lovely. It’s so refreshing to come to restaurant where everything just runs smoothly. Thank you

disgusting, I don't recommend this restaurant for delivery, very little food, even very little, they don't care about anything on the phone, they don't answer, I don't recommend

Saf who works in the Stevenage branch is one of the main reasons we constantly go here. Service is always top notch and he's a credit to this place. If he ever leaves, we'll probably stop coming here. He deserves all the recognition in the world. A real stand up guy.

Great service, clean inside, lovely food friendly staff! Recommended

Couldn't fault the service we received, waitress was lovely, friendly and polite. The service was quick, food was hot and tasty, we had wraps (one chicken, one halloumi) with fries, coleslaw and onion rings, then had Tiramisu for dessert and I had a liquor coffee with Tia Maria to finish. The restaurant was surprisingly empty on a Friday lunchtime, we're a couple of tables occupied outside (where we sat due to the gorgeous weather) and that was it. Not overly cheap but also not the most expensive place to go. All in all, we had a very nice lunch.

Absolutely amazing service from the lady that served us today but sadly a situation between two other customers ruined our meal. A father and son was enjoying a meal when the boy dropped a chip on the floor and some weirdo sitting in the table next to them, picked the chip up off the floor, and threw it onto the plate of the child. The dad was understandably angry and was clearly directing his anger toward the person that did it, not at the manager, but the manager dealt with the situation awfully. I understand it's not an easy situation to deal with as it's one persons word against another but it didn't seem like the manager even asked the other customers if they saw anything. No cameras checked. Also, I'm not sure if the dad got a refund or not but even if he did, he still stayed around and had a go at the man that did it. That tells me he wasn't making it up for a refund or anything like that. The manager seem to just expect the dad to calm down, HIM move seats and be happy with the man not receiving any form of punishment (I.e. get kicked out.) Situation couldn't have been deal with worse

Food has got a lot better since the last time I visited. Staff was quick .

I tried to book a table two days ago on the website for 20 people. The message said *Please note this booking is not yet confirmed* I never heard back so rang the restaurant yesterday. I was told the manager would ring me at 10am today. No phone call, so I ring them today. No space on Saturday 4th May for that time....... Thank you Frankie and Benny's. You could have told me this two days ago. Thank you for wasting my time. The customer service is terrible. I will be taking my custom else where.

Super efficient serving time! The waitress was lovely and helped us understand what my partner with a peanut allergy could have and how the restaurant works to prevent cross contamination. The food was delicious - definitely worth coming back!

I went on a Saturday after the bank holiday weekend, not long after midday. It had been a long while since I had last been to a F&B. My server was Kabita and she was lovely. I received my burger in lightning fast time, I don't think I have ever experienced such a short time between ordering and receiving my food! The double bacon cheeseburger was delicious, succulent and juicy just like I remember it. Honestly it is better than burgers twice the price. I chose the mega waffle for dessert - easily the largest pudding I have ever had, so make sure you are ready for it! All in all I had a lovely time, and I look forward to coming back the next time I feel like treating myself when I visit the nearby Cineworld.

I went in to just get some lunch as I was on the stevenage shopping centre, and the workers were really kind and helpful they took the coeliac / gluten free food really seriously. They cook the gluten B free food separate from the gluten food. We had the ‘kids’ chicken nuggets and chips, it was the perfect amount of food for the ‘small eaters’. Another family member had the ‘crispy chicken burger’, he says it was really good the chicken was cooked, right amount of chips good amount of mayo. Another family member had the pizza (gluten free), it came served pre cut, she says it was really good and yummy. Another had a lasagna she says it was really good well. For the deserts I had the rolos and cookie dough with ice cream it was very tasty. The others had the gluten free brownie and ice cream it was very tasty Overall I HIGHLY recommend. It’s also a great restaurant for days out.

Really professional service. Happy to call in again.

It's as good as any other Frank and Penny's I've been to.

Kabita was excellent. Thanks for the speedy and effective service. She deserves a pay rise.

I was staying in a near by hotel and this was really easy to get to. The staff were very friendly, food arrived quickly and it was all excellent.

Really good staff, very accommodating. The menu isn't very wide ranging but would return.

I can't say a bad word about the wait staff. Gosha was fabulous. I hope I spelled her name right. If you're vegetarian like we are, I highly recommend the vegan hotdog.

OK breakfast, not the best value for money.

Nice place, menu seems smaller on choices but does make things easier to pick from. Restaurant well lit, music at a nice level and the server we had was really friendly and made my daughter have a nice time bringing her crayons and colouring pictures while waiting for food to arrive.

It was my friend’s birthday so we had to have a simple celebration. The guy who worked there went over and beyond to make sure our expectations are met. Keep up the good work 👍🏼

Don't order the calamari overcooked and very tiny portion sizes

Since the the menu priced increase its not worth it. Service was a little slow.

This place is really good. Food is amazing Love the atmosphere and service

Food was disgusting, very small portions for adults, waitress kept rolling her eyes when we asked for anything and the mac n cheese had no flavour at all we had to add salt, had to add salt to everything for the slightest bit of flavour

Disgusted with a delivery. Then when you try to ring the two options it gives it says if it’s urgent press two hahahahaha. What when they can be bothered to answer the call. 19 calls in still no answer there is no sauce on the waffle it looks like it has been thrown all over the box. And the delivery driver handed the bag over tipped up 25 calls in still no answer 40 calls still no answer banana looks all bruised and brown

Typical Frankie & Benny's. Nothing special and nothing bad

Very friendly welcome we arrived earlier than booked but wasn't a problem we were seated straight away and the food was served very quickly. Delicious food. We had a person in our group with several allergies and this was delt with very efficiently.

We popped out for a treat and Frankie & Bennys in Stevenage is a must, we were lucky to get a table as we hadn’t booked and was lucky enough to get Cabs as our server, she is fantastic wealth of information on the food, I’m veggie but I don’t like spicy food so she helped out. I went for the vegan burger, the chips were delicious and hot, although they should be bottomless. The burger was amazing I think I will have to have hummus on every burger from now on. My partner wasn’t sure what to have but again Cabs came to the rescue and advised him he had a chicken and bacon burger, again enjoyed. We then had to have apple crumble, so fluffing yummy. Great atmosphere, top serve and amazing food, no pics as I was too busy enjoying. Highly recommend and will be returning, also added bonus they do NHS discount on the date we went.

Very warm welcome from Cabs. She was great and very knowledgable about the menu. Will be coming back soon!!

L'accueil est sympathique, les plats (pâtes) sont poivrés. Les serveurs sont géniaux mais parles un peu trop vite (car nous ne parlons pas anglais). Les anniversaires sont fêtés et célébré par les barmaid et tout cela en musique.

Lovely food, great service. Would go again

Expensive and service slow but otherwise good.

Came here for dinner & dessert, left with bad taste in my mouth… we were greeted by the host that hurried us up to order by saying that kitchen is closing in 5 minutes ( we came at 8 o’clock & they close at 10 ) … we sat down, received menus & host disappeared. We waited long to be served because one host was picking his ear & another one was busy chatting and laughing in the kitchen…we wanted to order 3 courses ( starter, main, dessert ) but was told that chefs will get confused if we order everything at once ( other then us there were two other couples already eating ) food came… starter was edible, main was bland, tasteless and boring. Basil on meatballs was tired and dead, meatballs were falling apart, most likely reheated in the microwave, pasta hard & I’m not talking about al dente. We would stay for a desert but my friend found a hair in her meatball… at least the dish was taken off the bill. Boring food and poor customer service… and one more thing - if staff is talking in their own language they should keep in mind that someone can actually understand what they’re saying about their customers. Go elsewhere if you can.

Didn't have to wait long for the food

To noisy But service was gd and so was the food

So firstly, the staff were lovely and the food we did have was delicious, however, my dairy intolerant daughter left feeling quite disappointed. The main reason we chose this restaurant was because they had some great vegan options for her and she was particularly excited to try the vegan mac and cheese and vegan mint choc chip ice-cream as these were her two favourite things (before figuring out she was intolerant to them) and these are what swayed us to visit this restaurant in the first place. The first thing we ordered for her was the vegan milkshake... only to be told they had run out of oat milk 5 minutes later. So she settled for another drink. Then we ordered her vegan mac and cheese main... only to be told they didn't have any vegan cheese. She settled on something else, which she did enjoy, but was left disappointed. Then finally we ordered the vegan mint choc chip icecream which we were told they had. And she was so excited to finally have something that she actually wanted... only for them to bring out plain vanilla. We were told that they had recently changed their vegan ice cream - but all of the items on the menu that include vegan ice-cream still specify mint choc chip. So while the food was enjoyable, it's not the place to go if you're looking forward to dairy free alternatives 😪

Stevenage F&B is always lovely, welcoming and the food tastes lovely. The staff are always keen and always off a good service. Only thing I'd say is that the Happy Birthday song is sometimes too loud. I'm all for joy, but it is sometime loud.

Hannah was our server and she was very knowledgeable even about products they use to have but unfortunately don’t have anymore like the cheese fondue (pls bring this back ) and very attentive and helpful when I wasn’t sure what I wanted when she’s in I know we’ll be looked after always smiling aswell that just adds to the atmosphere

Was hesitant to go to F&Bs as it feels like you've done, you've done them all as with most chains. However, I came away from my late lunch very satisfied. Food came out quicker than any fast food place I've been to in recent years and our server, Kai, had a fantastic demeanor that would bring anyone from 10 to chill in seconds. Nothing seemed like a chore for him and it really made for a great meal.

Waitress asked me to put a five star review on Google to boost the stars to 4 star, so here you go.

Waitress asked me to review on Google to boost the stars to 4 star!

Half the restaurant was empty we have 4 adults and 4 kids and wanted to give us 1 table for 8 of us... So we went to Prezzo instead... Even tho there was half the restaurant empty... Useless

First time ever visiting Frankie & Benny’s and the food was amazing (definitely better then wagamamas) and customer service was very good as the servers were very nice.

Absolutely brilliant service I'm just a lovely time

Been here on multiple occasions, always had great food and service. Never any wait times. Quite easy to get a reservation or walk in.

Food came out nice and prompt but the staff service was abysmal. Waited 20 mins for someone to take our order and 40 mins for to be asked for the bill. No check back by server and it wasn't even busy. Wouldn't recommend coming back here again

Lovely food first one little bit spicy but had a great experience with both the manager (Kyle) and the waiter (kai) who served us both lovely genuine people let me swap meals even though it was my own fault

When there on Friday and was served by a very polite friendly young lady , the food was good and service was very good was overall pleased.

Cabs is a very noice waitresswomern

Amazing food, and brilliant service, cabs being our waitress and being an amazing one

Kabs was such an amazing waitress, so sweet and bubbly. Deserves a pay rise if u ask me 🩵

love this place kabs is the best waitress here give her a pay rise. deserves it. woohoo🎉🤍🤍

the food was delicious and i would definitely come here again with the family!!!

We went at about 20.00 most places refused us as they were closing at 9. Not here. The staff welcomed us were happy to serve us and maintained a happy atmosphere even if the place wasn't massively busy. Food was slightly above average. Kinda what you would expect desserts where good tho. Staff didn't rush us or make us feel uncomfortable.fortable at the end of the night. I don't usually tip when I eat out (controversial I know) but they earnt it!!

We all had a great time having a meal. There were 9 other us. We shared some starters, all had mains and dessert. I had the spicy meatball pasta and it was delicious, with cheese cake for dessert. Everything was great and the music playing created a relaxed, fun atmosphere.

Very overpriced small portions, personally I think it's way overrated, much better value in the other restaurants on the complex

Food was absolutely awful especially for the price went there a yr or 2 ago was fantastic completely dropped in my standard only good thing to come out of the experience was the lovely waitress we had who couldn't do more for you plus had to serve a ridiculous amount of tables on her own poor thing

Popped in for cocktails on Weds before cinema. Nice decor and comfortable but service poor despite being quiet lunchtime. Reasonable price.

Food is good and service was quick but it can be very noisy.

Stopped by just for drinks super nice staff that seem really close

Convenient place to have a quick bite before or after a 10 pin bowling session. Reasonable choice of food on the menu. With tea served in a China teapot a rarity these days

Amazing friendly staff, the manager on shift was amazing and the breakfast availability was fantastic.

A little overpriced to these days what is essentially a burger restaurant. But good food and fast happy service

Brilliant food and service, it wasn't busy at the time but everything was hot and tasty, highly recommended

Staff were very friendly, service was extremely quick and the food was hot and tasty.

Great food,service good,friendly staff,

la comida lamentablemente no es memorable, las porciones son pequeñas, en ningún momento se acercó el camarero a preguntar si estaba todo bien con los alimentos o faltaba algo, los postres de buen tamaño y sabor. La opción de alimentos es muy americana, no esperes encontrar comida auténtica italiana :(

The menu particularly starters has few options these days but the mains are fine. Staff fast and friendly, good vibe. A tad pricey but still a good place to go.

Food is bland. Pre-prepared pile of rubbish. Staff are great and pleasurable. took from order to table 11 minutes. definitely microwave job for extortionate prices. Also an italian with no garlic bread instock... embarrassing

Went for a meal with my daughter and had the most amazing young man Kai as our waiter. He has the best customer service skills I have ever come across and hope he is highly commended as he was extremely polite, friendl; he couldn't have done enough to make our time at the restaurant better. In my opinion this young man will go far and is definitely management material. Fantastic service from a brilliant young person. Thankyou Kai so much.

Food was ok, but not great. My pasta dish was anemic (it should have had a gratinated top) and very under seasoned. Kids enjoyed their food. Service was super speedy

Turned up, got a table. Great service. Food lovely. American style diner / restaurant.

Had a teenage party here. It went well. Staff were good

Fast and friendly service, with filling, delicious and well cooked food. Welcomed with great hospitality and it was a good sight to see how the waiter staff interacted so friendly with us and other tables. In the current state, it's definitely worth visiting.