Frankie and Bennys in Liverpool

Visited before my flight. After reading some of the reviews I wasn't sure what to expect and was pleasantly suprised. Service by Luci was spot on, she was friendly, warm and put my worries about flying alone at ease. Breakfast was amazing and very quick service. I didn't feel rushed and atmosphere was good.

Myself & a couple of friends popped in on our way over to Northern Ireland. For us, it was a lovely way to start our trip & we enjoyed chatting to the GM over the bar with a few drinks. Thank you so much for making us feel so welcome. Highly recommended!

Hours to kill before catching our flight to Salou for a week's holiday in the sun ,we dropped into Frankie & Benny's and what a great time we had. A big outlet ,interior very cosy ,dark wood features abound, a cool looking serving bar, great decor and furnishings including plenty of seating options, it's just a very cool restaurant/bar. We ordered a coffee, coffee's were served steaming hot, we chilled out and looked forward to our upcoming holiday. Coffee served in here was spot on, consistent from the first sip till the last sup, really enjoyed our visit here before we moved on to catch our flight, its easy to locate departure side John Lennon Airport.

Give it a miss. The two staff who were serving customers at 5 tables, including us, were completely uninterested. They were stood talking eventually gave us dirty breakfast menus and we had to ask for kids.. After 20 minutes of waiting we had to get their attention to order only to be told it was too late for breakfast. We left so can’t comment on the food.

Bare minimum in service with disinterested staff. Seated ourselves. Scan menu to order food. Food delivered without any verbal interaction, didnt bring cutlery didnt check if there was any on the table, there wasnt. I had to take some from another table. Same thing happened with the people on the table next to us. Scrambled egg had an excessive amount of large black cracked pepper all through it. Child was unable to eat it, not questioning if everything is ok with the food when a full plate is still sat there after 30 mins is poor.

Better than I expected on airside of an airport, good value and the ribs are amazing and incredibly meaty. Very friendly, best experience at airport I ever had on my travels

Just needed a coffee and some breakfast before my travels. The full English was ok I was a bit disappointed it didn’t come with any bread. Read carefully next time. The egg was inedible totally runny full of water due to being undercooked. The waitress was very apologetic and nice!

It’ll be at least a half an hour before I can leave a review.. the staff will know what I mean !! Turning people away and discouraging them from entering , but then 15 mins later taking orders straight away.. no need for the panic lads..

My credit card was charged twice after the server came back to say the charge didn't go through. Two charges were on my statement with slightly different amounts. Food quality was poor for the price and restaurant was freezing.

Had an English breakfast and egg & salmon on toast. Fresh, hot and really good quality - could tell it was prepared with care. Service was lovely too. We had eaten at The Estuary Kitchen & Bar also in the Airport 20 minutes before but the food was completely inedible & we left it and we’d wasted £35.00. They need to take lessons in how to prepare food from Frankie & Bennys.

If you’re after somewhere to eat with flavourless food, half an available menu and disinterested bordering on rude staff this is the place for you. Absolute shambles.

With hours to kill before catching a flight to Krakow to celebrate my sister in law's 60th birthday I dropped into this Frankie & Benny's outlet and I must say I had a great visit. The restaurant looks superb,great decor and furnishings ,a cool looking serving bar ,great neon lit features and lots of seating options. We ordered coffee's ,service was quick and coffee served steaming hot and from the first sip till the last sup you can tell they use quality ingredients in their coffee and take great pride in the coffee they serve in here,qualities normally missing in airport bars and restaurants ,only gripe for me is the price ,can't understand the price hike in all airport establishments. We really enjoyed our coffee in here before moving on and as on previous visits to here we had a great time.

The only place open in the airport and we can't commend the staff enough - friendly and bubbly and couldn't do enough for us - lovely start to our long awaited holiday - special thanks to Tina and Kelsey you are amazing -keep it up girls 😁

Visited this week before flying out on a family break. Waitress who greeted us was very rude and abrupt. Was tempted to walk out but didn’t have much choice so had to stay. I think my daughters food allergies were a bit of inconvenience. Limited menu compared to other F&B restaurants. Portions were smaller than usual. Sorry but wouldn’t recommend or rush back to.

Waiting on plane so we decided to go to Frankie & Bennys for our dinner. Lovely friendly and efficient service from all staff but in particular Aga who made us feel really welcome!

Restaurant was quiet when we arrived with plenty of free tables. We came in, and no body came over to us so we sat ourselves - only to be told off. Lady told us to go wait by the door which we did, and were...

this young lady was absolutely brilliant so friendly , efficient and polite , if I could give 6 out of 5 , I would give 7

Good food served quickly and looked after well by the charming Anastazia, I’m also one of the allergy afflicted and their allergy sorting app on their iPad is as good as I’ve seen

Lost order, forgotten order, I ordered a pizza which was fine, milkshake was poor, my other half ordered a burger which she could not eat as the meat smelled off, she raised the issue and straight away the waitress retaliated, bad experience overall, wait until...

We visited Frankie and Benny's before our 8am flight on NYE. There was no one greeting at the door and the restaurant was quiet, after waiting for around 10 minutes a waitress appeared and warned us it was a 40 minute wait for food. We...

Ride waitress, felt unwelcome, waiting 20 mins for order to be taken, wish id known there were more restaurants further on as I wouldn't have had a little of my soul die in here, cancelled my food order on principle

Myself and husband went here for breakfast for the first time on 29th September! It was very early in the morning before the flight. We both had eggs Benedict, and it was delicious!! The eggs were spot on!! The staff were very friendly! And the...

We approached the restaurant no one greeted us, instead called from across the other side of the restaurant if we wanted a table for 2. Seated quickly, order taken quickly , server was borderline rude saying the bare minimum to take our order, then when...

Excellent. Great friendly staff, good food, calm, good value. Do not go down the stairs to the other restaurants since they are all a rip-off with vile expensive food. This place is REALLY good

I am returning from a trip in Liverpool with my family, we are 5. Just a moment ago we went to that horrible place to have lunch. The place has a lot of empty tables. We ask a table for 5 and the waitress (a...

We decided to have breakfast here prior to our flight to France . The breakfast was lovely , I like fried eggs to be runny but not underdone , and when I asked the waitress she said “you can have them however you like them”....

Food is amazing fantastic servers very good place to kids food drinks Franke&bennys Wigan amazing restaurant

Pleasant friendly service with a smile well presented and tasty food in a comfy environment that helps you forget your stuck in an airport for 11 hours due to Ryanair being Ryanair. Thanks especially to Tina the waitress for the standard of service I'd normally...

Visited here as part of a trip planned. Was shown to a table and told a waitress would be with us soon to take the order....waited 20mins and still no-one came. As time was precious walked out! The restaurant wasn't exactly busy and the staff...

Early doors visit. Pleasant and fairly attentive staff. Eggs Benedict did not disappoint. Pancake with chocolate and banana was also devoured eagerly. Nice sparkling fruit drink (something sunrise??- it was 3 weeks ago) Disappointingly no milk at all so tea coffee and shakes unavailable. Also,...

Before starting an nine days holiday to Madrid my twin brother Stephen and I arrived at John Lennon Airport with bags of time to spare ,we went through baggage check and decided to drop into Frankie And Benny's for a coffee. It's a nice airport...

Avoid this place. Asked for drinks at the bar and was told it was table service only. Waited 20 minutes for 2 drinks. Drinks came down and the Budweiser was very flat with no head. Will not be back and advice people to stay away...

Just had breakfast here gluten free, grandson had normal so they brought them out seperate so no cross contamination, realy nice, and decaff coffee was lovely, Thanks guys x

We always like to eat here - if we have time. We had a cooked breakfast ! Delicious. Served by Anastazia- we’ve been served by her before. Very friendly, speedy service. No complaints. See you again - and again PS Use Monsoon Internet 😉

We had Anastasia serve us, she is so happy and friendly, a real credit to the company. It makes a big difference to the start of a holiday. Great food

Half the tables were filthy, cluttered with left over plates and glasses. We found a clean table sat down and were told to move to a different area because “there’s no staff for this bit”. So we moved to one of the dirty tables. And...

first we were asked for drinks and I really wanted to have a cider, bulmers or magners, there was only one price on the menu, and they asked me if i want bottle or pint, and I asked for a bottle. Wrong turn, they never...

Most people can be dismissive of places like this, but I have found on many occasions the food and service to be of a very decent standard. But for me to give it a full house of 5 is extremely rare. But on this occasion...

Tina should get a medal, busy afternoon, everyone looked a bit stressed. Told we had 20/25 minute wait on food, but Tina had us in and out in 30 minutes all with grace and a smile. Food was tasty and service was really very good....

We had extra time today so decidedly take a long late lunch here. Our waitress Tina was genuinely second to none and could not do enough for us. Food was great and better than other outlets at the airport in my opinion.

I've only eaten in a Frankie & Benny's (in Aintree) and it was dire. This one in the airport was loads better 👍 Friendly staff, quick service, and the food was really nice 😮. I wanted something Healthy (and there isn't much choice in the...

We don't rate airport restaurants very highly as a rule but this one was - although a little expensive - of a much better standard than other places. The restaurant was about half full; service was prompt and friendly and the food (American Breakfasts) was...

Popped in here after before flying off to Corfu. The restaurant was quiet, clean, friendly staff and nice food which arrived in a reasonable time. A good visit.

Very rarely do I find airport restaurants satisfactory so it needs to be said when I do. I had a traditional breakfast with toast instead of beans and my wife had scrambled egg on toast. Both were as ordered, served promptly and good. The drinks...

Staff very nice . Very expensive for average food at best Strange pizza no tomato base also greasy chicken burger with hard bun. Its Burger King around the corner from now on.

Es normal que no esperemos mucho de un restaurante en el aeropuerto pero sí que vemos que nos claven en...

Its years since i have been in a F&Bs and to be honest i never expect much in the airport food outlets but i was pleasantly suprised with the quality of food and service. Price i thought was a little expensive but eh ho cative...

We visited 6th May 2019 before our 6am flight and my husband, my toddler and myself all had the breakfast. It was just what we needed, hot, filling and very tasty. The service was fantastic very speedy and friendly which is what you need when...

Was excited to see this restaurant as it was my first time at this airport So I sat got my drinks from a very good waitress it was her first week there. I ordered the cajaun chicken wraps After a fairly long wait my food...

My Deli Burger without bun seemed to take longer than other orders to arrive but at 16 minutes wasn't too bad. My fries were piping hot but my burger was only lukewarm and didn't have any pastrami. When I questioned, they did offer to replace...

18/04/19 Left waiting ages to be seated, was finally seated, took our order then waited 20 minutes to tell us they ripped up our order by accident. After this it took another additional 45 minutes for them to put forks and knives down. In the...

I needed a good breakfast after staying 1 night in the worst hotel I have ever known on my way home from a funeral and can recommend this place in particular the New York Bagel breakfast .

Waited 10 minutes before we had to ask for service. Took our order for food and drink. 10 minutes later the girl came back and said the device had lost our order and had to take it again. Of course being at an airport we...

Staff were friendly and helpful but the service was slow considering it is in an airport and customers have time restrictions.

We popped in here before our flight to Ibiza a couple of days ago. Food is just what you’d expect from F & B’s - burgers etc, all done ok and a bit pricier than normal, but it’s the airport so you’ll always pay a...

Used this for breakfast before a early flight. No problems with service or food. Eggs Benedict were really nice and freshly cooked. Would use again in this airport.

I was served by Tina today and she was really friendly and helpful the food was excellent and it was top quality

Starting a 10 nights holiday to Prague,arrived at John Lennon Airport with hours to spare,dropped into this Frankie & Benny restaurant for a Quick coffee. Servic was quick,we waited only for a short time for our cappuccino coffee's to arrive,served steaming hot,we just chilled out...

Visited here today and thought it was poor quality of food very over priced. £12.00 for a small chicken wrap and very small portion of chips. Did mention to staff member but didn't get much of a response. When we arrived at entrance we stood...

Food took a while to come, it was overpriced and of a poor standard. However the service was reasonably good.

Waited 20 mins for oven baked salmon...when it arrived all the other food was barely warm. Sent it back to be warmed up but disgusting...sliced baby potatoes were nearly black.. salmon was the only half edible part. My husband's burger, chips and side of onion...

Breakfast stop here before a flight to Poland Both had scrambled eggs - decent portion, nice and hot well cooked and reasonably priced considering air-side is a captive audience. Arrived nice and quickly and service was lovely.

I had the misfortune of trying Frankies and Bennys for breakfast . Big mistake . I ordered the "smashed avocado with poached eggs" . Im an avocado fan so was looking forward to my meal. All i can say is this avocado tasted like it...

Good selection to choose from. Portion sizes are large. Well presented. Friendly staff, restaurant clean and tidy. Good value for money

Breakfast was lovely done a lot of selection for my family and children would visit again this year before my holiday kids loved it

Absolutely appalling service and cold food The place was empty....that should have been a giveaway ? Waitresses stood about talking ignoring customers ! When the food came it was cold I will be avoiding this place at all costs in future....way OVERPRICED ALSO 2.25 FOR...

Called in as a bit early for our flight and was very impressed. We both had the all day breakfast which was excellent - good quality and nicely cooked. The service was good too - we were made to feel very welcome and the staff...

Had a lovely lunch .and our waitress was Anastasia .such a lovely caring and very professional young lady .fabulous service 👍

We always have breakfast here if flying early. The food always arrives quickly and is roasting hot, staff are great and the food very tasty.

Frankie & Benny's in Liverpool's departure lounge area was the first place we visited as we were waiting to catch our flight to Wrocław. It's a surprisingly nice restaurant in John Lennon Airport as most airport bars and restaurants tend to be fairly none descript...

Anna went above and beyond her her customer service today (05/11/18) she was fantastic! Thank you again Anna. Food was delicious and drinks too. Very good service.

Visited with my mum is is 85yrs on the 23rd of October 201. My mum is extremely fussy. Becky who was serving our table was phenomenal she was so patient and caring with my mum and myself. She made our tea extra hot as requested....

Turned up on a Saturday evening after booking a table.. to be told our table wasn't ready for us.. 30 minutes later we got a table.. then it took us 20 minutes to ordered our food.. which took another 30 minutes to arrive.. then when...

We had a meal here before our flight. Our server was Anastazia who was very professional, nice and funny. I had a Hawaiian pizza and a cookie shake and it was delicious.

We ate here whilst waiting for our early morning flight. We were drawn in by the breakfast menu which had a good variety of dishes. However, one of our dishes was served cold and the food was just ok. Wouldn't choose to eat here again....

Just had breakfasts in the restaurant. Food was cold . The restaurant wasn't busy so how they could serve up cold food I don't know. Wouldn't use again when at the airport.

Went here before our flight on 13th September, the food was luke warm and very very bland and as for the prices !... the service was poor too and I know it gets busy and the staff work hard but there is NO excuse for...

Shown to our table and that is where the Service ended. Sat for ten minutes, caught the eye of the same guy that had shown us to our table, be said a waitress would be with us soon, still no show, only four other parties...

Although busy, as can be expected, service was quite good and friendly, would have liked to have eaten but time was against us.

Table service really good. Thank you Anastazja for you good manners and smile. Stake on a salad really tasty. You can also charge your phone 🔋.

Worst F&B meal ever (we’re usually fans). Plate incredibly hot, fried egg solid and burnt on top - everything solid - under a hot plate for some time? Wife got cold scrambled eggs on toast - barely edible. Service slow - not good in an...

Seriously guys you need to work on the quality of your dishes. A cold chicken burger with over cooked burnt edges was the offering after a 30 minute wait. Expensive for what it was. Would have been better going to MacDonalds.

We ordered food and two drinks before a flight at the airport and it took a little while for the drinks to come out. The member of staff had made a mistake and not put the order through the system. We asked a staff member...

What a great experience to start our holiday!! Fabulous service by our waitress Auastazja! Food fab but more importantly served with a great smile!!! Her perfection is as great!!! If I had a restaurant I would employ her as head!! Well done Auastazja!

6 of us ate here prior to going on holiday to Krakow. Firstly, the place was virtually empty and we chose a large table for 6. We were immediately redirected to another 6 seater table between the bar and the kitchen. I noticed how grubby...

Waitress lovely: food inedible. Staff rowing. Took ages, took feedback well but burned toast etc and no discount. Avoid.

It’s an airport. People are all working to time constraints, except it seems F&B. Over 10 minutes to get a drink order and 45 minutes for one course of food (2 kids meals and a pizza) to arrive. Service was poor and there was no...

Don’t eat here! This must be the slooooooowwweeeesstttt service in any restaurant I have ever been to! The staff walk slowly to the table; they walk slowly to get the menus; they speak slowly, they go and speak to their colleagues slowly-despite it being an...

I'm normally in a bad mood when I hit Liverpool airport, as I travel on business, and normally for the wrong reasons. That said, I stopped into F&Bs in Liverpool airport during last visit and was entranced by the great service, attitude and all round...

Our flight was delayed by an hour and the restaurant was really busy. The staff however could not have been more helpful. We did have to wait for food but not that long and the matre d did tell us up front as so many...

Just been in here for a meal before a flight, service was very very slow!!! Other customers where ready to walk out! We sat for 20 minutes before someone took our order and that was only after we asked. Food was ok, but had dried...

We found the staff to be very friendly and accommodating, Great Service nothing was too much trouble and Great Food.

What a disaster, I ordered a plain burger it came as if it had been chucked in the microwave the serving staff (can’t call them chefs it’s an insult) stood behind the hit plate smirking as I complained about this disgrace. Waiting on staff tried...

We have been going to frankie and bennys since our children were babies, and have been 100’s of times over the years ... the service is normally pretty average at best but we put up with it because our kids love it . But we...

I have previously been to Frankie and Bennys in Southport and have not been for a while. It used to be good. Having sampled the food at the one at Liverpool it was a terrible disappointment. I had a Cheeseburger which was cold and the...

We were quite hungry so tried out Frankie and Bennys as there real good but hey how wrong you can be it was really quiet and I can see why now the service was atrocious we ended up having 2 plain salads which were mediocre...

Great breakfast for an early flight, the eggs benedict was a great hit and nothing too heavy for flying on. Staff were great friendly and approachable and appreciated we were in quite a rush to get done to get our flight!

Best F and B we’ve ever been to. The food looked nice when it came out, tastes great, fresh and hot. Very pleased overall. Karolina is a good waitress and has a nice personality!

Visited Frankie and Bennys here at Liverpool Airport today. Great Breakfast!! Excellent service by Sharna and really outstanding service by James who was super helpful and polite! Because of the service I received I’ll be back with my friends! Thanks again!

Pranzo prima del rientro in Italia. Tavolo sporco, abbiamo dovuto chiedere un panno alla cameriera che sembrava un po' scocciata....