Frangoz Express in Bradford

Gave me food poisoning. Avoid this place big time. Looks like it’s ran by dodgy people too.

Get takeout here weekly. Pamazan and fillet burger No problem tastes nice . Mayo is nice here too. Drinks are 1.50 extra,so makes sense to stock up on them from local supermarket lol other than that good

I recommend everyone who reads my review not to even try to order anything from here because it's really disgusting i ordered full chicken from there and i waited 1:35 minutes above all of that waiting when it came it was not even cooked they only put sauce on it and that's it ready for customers and customers opening it ready for bin

Very dissapointed they sent me Very spicy hot chillie chicken, i orderd normal for kid's & they couldnt eat it at it was so spicy!! Rang the shop to speak to a manager, but lady on phone was rude & lying that the manager said he cant send anythng else!! I said i want to speak to him & she said his not here!! i told them kids are hungry!! We order every week from this place, but no more from now on!! These ppl have no sympathy for kid's , & couldt send a mild chicken deal & take the spicy1 back!! Poor service!! Bad customer service!!!

The Philly cheesesteak is abit too chewy wrong type of meat definitely not worth £13

Ordered 2 Philly Steaks, after trying out Fat Pats in Manchester and Harlem House in Sheffield. I honestly thought Bradford would top these places, how wrong was I. The meat has not been washed properly all the fat is still left on the meat. And no disrespect all the staff working there are all Sikhs, who don’t touch red meat so not surprised they’re just putting any rubbish together and serving it. Below is a picture of all the meat that came out of the bread in one piece. Absolutely disgusting. Harlem House in Sheffield or Fat Pats in Manchester💯 any time. Don’t waste your money on this rubbish

Worst customer service ever. Keep putting phone down on us. Food missing and stone cold. Rang to complain and kept putting phone down. Seems like they running a circus not a food business

PLEASE PLEASE DO NOT ORDER WHAT SO EVER! SUFFERED EXTREME FOOD POISONING! INSTANT REGRET 0 STAR! I DO NOT RECOMMEND!

Waited a while but was worth it best peri peri chicken I've ever had

Don’t waste your time ordering food from these guys take the mick to make the food waited 1,30 minutes food arrived cold & bland and just a waste of money these guys ain’t got any experience don’t wasn’t your time and money and just go somewhere else

I ordered at 19:10 was told 50 minutes and then 20:20 saying the driver is outside and then turns around and says it’ll be another 20 minutes and didn’t even turn up terrible service such a shame on the business

The food was low quality really bad it was cold the fries were black and oily

Was very impressed with the food. First time trying it. Had 2 whole chickens. One spicy, one honey-cue. Really enjoyed it. Will definitely be comjng again.

Took over 1 hour 30 mins to be delivered.. Fries were tough not fresh& crispy

tried the HoneyQBurger one of the best burgers about tang flavour and it’s got that sweet hit wow 🤩

This place is ridiculous and the people at reception are just stupid. I ordered food off just eat initially expecting the food in the next half hour. When it hadn't arrived for over 2 1/2 hours they said it will arrive soon. I wanted to cancel but the person on the phone wouldn't here it and was saying it'll be fresh we where extremely busy advocating that a 3 hour was acceptable wait. Avoid this place it has no idea of decent human behaviour these idiots just do what they want.

I ordered food for my whole family on eid £74 through Uber waited over an hour for the food which isn’t a problem within it self but when the food came there was missing items took me 7 calls to get hold of them and they finally answered by a rude lady who accused me of lying when I said items are missing explained to her an entire meal is missing and other meals are wrong she said we only paid for one of the meals we did the calculation and we had not then she implied I’m lying as it is impossible that the burgers we got aren’t dipped she then said I can send a picture to their whatsapp which I said yes she gave the number and quickly ended the call I sent photos received no text or call back so I called them once again and she said she seen the pic and she’s sorry so I said you accused me of lying and now I have evidence she then said I’m sorry and how can she compensate me I said I want the wrong and missing items redelivered she said not today but tomorrow which I said no either today or a full refund she then was suddenly able to deliver today it has now been 40 minutes I was promised food within half hour still not here texted them again, I asked to speak to a manager she said they’re not here I asked for her to name to give a complaint and she would not give the name

I didn’t even want to give this 1 star, but no stars is not an option! We ordered at half 7, and the order didn’t arrive until 22:15. The women on the phone was very rude and didn’t really care. When the food came it was cold and chewy, the chicken was also extremely spicy and it didn’t state this on the website. We won’t be ordering from here again. Don’t waste your time or money!

Ordered one chicken burger meal , PLAIN , waited 1 hour & 45 minutes for it to turn up COLD & with mayo & salad on , when I rang back up the woman said she’d asked the “chef” & he can confirm he didn’t put nothing on it , good job the photo speaks for its self. Normally really good service but tonight was shocking & rude over the phone !!

I have called first they said 1 hour 30 minutes for delivery time the second time I called them they said 15 minute more up to 2 hours I cancelled my order I am very disappointed at the service there service is really bad

I attended this place on Friday and I can't believe what seen a rat running in to the kitchen never again

I took out so I wouldn't know how the atmosphere was nor much of the service but I'm giving a 4 stars overall because of my order, I ordered a Phily cheese steak at 1 am thought I'm starving whatever food came earlier than what was expected so that's nice food in general was nice but felt like I missed something the cheese sauce came in a tub instead in the sub itself but overall I enjoyed the food however the dish itsellf lacked a certain something I couldn't quite put my finger on. Would order again

I ordered the stir fry Donner meat and fries and the stir fry Donner was amazing. It was juicy it didn’t taste cheap, I really enjoyed all the seasonings and sauce that was used to make the stir fry Donner. I think you guys should use steak chips instead of fries and the meal would be genuinely 10/10 meal

Isn’t on Google maps. Takes you somewhere else

Waited for 2 hours but food was hot and tasty. Cured my hunger.

ordered food was waiting an hour and half rings them and they tell me driver was outside but because i didn’t answer phone driver didn’t knock then charged me an additional fee to get my food re delivered , don’t recommend

The worst customer service. Ordered the philly pizza. The order arrived 1 hour later and the pizza had been dropped by driver or the take way. They sent a replacement pizza an hour later which turned out to be the wrong pizza. They wouldn't collect the incorrect pizza or refund the payment. I wouldn't recommend them the food at this branch isn't anything special and I don't think its worth paying for

Very poor service waited 1 and a half hour for food to come wrong and freezing cold literally like they thrown frozen chips in the box I've spent alot of money with these guys and they have gone down the hill completely never ordering again lost a valuable customer

Its owner is such a bad person. He does not pay wages to his employees working within him. He abuses girls, doesn't respect them and talks in a very rude manner.

Food arrived on time nice and hot and wow the food was spot on found my new favourite munch box

Pleasantly surprised. Got the HoneyQ box meal and was really really good.

Ordered from here last night, firstly the food took 2 hours to come and the girl over the phone kept lying to me telling me it’s set off when it hadn’t. Then the worst part of it all was the food, the whole chicken look like it had been through war, was all falling to pieces , it looked like boiled chicken , all leaked in the bag and onto everything else, looked like they just chucked the chicken in the bag. Tasted horrible literally inedible. We ordered a salad, the container was full of some water from the salad from how un fresh it was, all soggy salad, the burger was flat cold and really rubbery. Don’t know what possessed khamzat to go to any of these branches. Absolute disgusting food disgusting place horrible unprofessional workers.

Wonderful experience at this place and I whole heartedly recommended everyone to try there food once

Love the food from here I ordered the honeyq box with the honey q chicken wrap, chips aren’t that great but the rest of the food is 10/10 so much flavour and presentation is perfect, would definitely order again

Best peri burger and pizzas in Bradford

Rang and ordered, was told 25mins. Went there 30 mins later and waited another 20 mins for an oil soaked burger that was even cooked properly on one side!!!!

We order pizza and watting time was almost 2 hours worst delivery service

Have to change my review due to being given an uncooked chicken thigh piece in my burger 13 pounds for a burger on Uber with delivery to get a pink burger lol

Placed order via Uber on 2 occasions and BOTH times the delivery has been extremely delayed with no communication whatsoever!!! 2nd occasion I called the store, was dealt with by someone that simply kept saying they're waiting for the delivery driver and ended up cutting the call. Appalling customer service!!!. Had I known they would take so long arranging delivery, I would've ordered elsewhere!

best food and customer service in bradford leeds road!! come get your food

Cheese chicken burger is next level it's very tasty mouth watering

Best chicken burger I've ever had in my life! Whenever I stay with my friend we have now made it mandatory to get Frangoz 💖

Absolutely loved it nice food piping hot bang on time delivery professional staff and the price is right, 2nd time couldn’t fault them at all amazing food . Keep up the good work Excellent food

Nice food. ,Test is fully different ,

Best In the Town, Must Try their Philly Cheese Steak.

Philly cheese sub is so yummy in frangoz...also i tried their cheetos burger it was fantastic as well...service is also very good...

Philly cheese steak is to die for no words just ate 2 of them and ordered another can't get enough keep it up guys and try thier munchboxes

I wouldnt even give1 start ! Dont order! I ordered in for a burger meal and donner meal and in the box they but burger and donner with fries noting seprate .! So i called in that where is my fries which goes with burger and that there in not enough donner so he told me that the delivery will bring me and he will add something free he bringed donner which was nasty no tasty nothing and he missed my fries and nothing free and then i called him and he sayed that he didint heart about my fries …. So i told him to appreciate more his costmers for first order we waited 1 hours and 15 minutes and for secound order 20min not happy at all never happened to me this

Wouldn't bother. A 45 min wait turned into 2 hours with calls being ended, poor delivery driver begging us to take food after we cancelled for waiting so long. Toast cost me £20 less but the poor service cost us nowt but 2 hours of wasted time waiting for nowt. This was after we was told our food was double the price on the website because we ordered from bradford and not Halifax. Think the 5 star reviews are family or paid for cos the call alone ain't worth the money

Food and service is disgraceful. Never coming back again. Do not watch tiktoks and come here!

Ordered from here on Saturday night for the first time after seeing this place on tiktok. The food took exactly 2 hours to be delivered, when i called to get an update i was greeted with a very unprofessional tone and was offered no apology. The food finally arrived and there were items missing, the fries were cold and the food did not taste that great. I paid more than £14 for the belly buster burger with a drink and home made donner on fries, I didn't get the donner and the burger itself was just a regular beef patty and a very blonde chicken fillet that had no flavour. Definitely not worth the price, also the new Philly Cheese Steak Sub did not taste good at all, with the cheese sauce it tasted a little bit better but overall not very nice. I will not be ordering from here again.

Pile of horrible individuals in there. Food was absolutely nothing special. Staff very rude especially male member.

Ordered food from here. The delivery was 30min late. The chips were old and disgusting. The taki taki burger was horrible and it seemed like the taki taki crisps were either expired or just left out and they were soggy. I spent £35+, waste of money. Last time ordering from here.

The honey q box, wow. I don’t normally do reviews like this unless asked but have to rate this honey q recipe and the donner stir, unmatched. Honestly best of the new big box meals takeaways started to do. I Was recommended this by a friend and it’s really really good. The Philly cheese steak sub tho not so much, disappointed to pay a tenner for a mushed up small sub on its own. The honey q though I would recommend all day long

Food was tasty however customer service is so shocking they took my payment and I had to ask for my change as she just put my note in till and walked off doing something else so yeah food is nice but service is poor

Not the best when it comes to food, worst customer service ive seen in Bradford, took so long (said 15 mins took 1h15mins, front staff very unprofessional.

It’s actually dark kitchen. Couldn’t find it on maps, went round in circles and took us 20 minutes just to find it. Didn’t look good so we left without buying anything.

Very hard to find. One of those dark kitchens. Did not want to try as its in a warehouse. No idea what's going on in the kitchen.

This place is so bad they took 6 hours to cook my food and it was burnt, too much spice, smelled very bad, and didn’t even serve my chips!!!! Avoid this place!!!!!!!!!! PLEASE! Their wings taste like the Stone Age rocks! 😖🤮🤢

This frangoz has gone down hill they have the worst food ever I rang in to order spicy chicken wings and chips but all I got was left over stiff rock hard chicken wings they were so hard i hurt my gums, its not fresh at all i asked for fresh food before and they did the same again today. Do not come to Frangoz

Abit difficult to find the entrance but the food is 10/10

Food was delivered an hour late lol but it was still piping hot and delicious

Just ordered from here hasn't come just yet was reading the reviews, i hope your all right I can’t wait😋😋😋😋

I order from this place weekly. Received part of my order waited over an hour and half. Got in contact with the shop and the manager. He’s absolutely vile human being started getting rude and shouting abuse over the phone instead of admitting they’re wrong doing and being respectful and solving the matter he cut the call off. Honestly this guy has no respect what’s so ever . Such a shame I wouldn’t give my hard earn money to this place ever again. Don’t make the same mistake and order from here!!!

Took hours to come no drinks or dips what we payed for

Fried Chicken is nice 👍🏼 Update 1st May 2023 -They've changed their prices on a order I usually get, what was £9.50 is now £12.50 what's the point 👎🏼 I'm hoping the Leeds Rd branch opening soon will be better with the prices & customer service.

Good customer service Food is good - 4/5 as it lacks consistency at times Fast and convenient

Burger was overcooked had to change my wings for more coz was burnt never again

I ordered the 7.99 munch box because it sounded like a bargain as other places in Bradford charge alot more for there boxes. So the box came with a chicken fillet burger, chips covered with cheese sauce, stir fry donner and wings. The stirfry donner i enjoyed was really nice and stood out along with the chips could not fault them. However, the burger was horrendous it was drenched in what i believe bbq sauce the batter was chewy and hard which felt everlasting and could hardly taste the chicken, the burger i would say to summarise was a write off. Also, the wings were drenched in the bbq sauce and again the batter was chewy it felt as though there was no chicken on the bone at all and the batter was used as a front just to make it look appealing. I would say if they want the boxes to fly and ratings to improve then improve the burger and the wings.

This is our third time ordering. The first time we ordered, we just fancied some good old chicken and we half expected the food to be bland maybe even arrive cold. No idea why, just judged too soon. But the food. Omg. The flavour!!! Food arrives hot and in decent time! The honey q chicken is outstanding and we love the burger from the canelo box. I initially ordered the peri peri chicken but had to swap with my boyfriends burger as it was way way to hot for me. I can usually handle peri peri. So just know the chicken be SPICY 🌶️ we’re currently sat waiting for our food, food that good it makes you a curtain twitcher 😂😂😂

The influencer portions and quality of food is always better than the regular customer orders

foods nice service is disgustings lady doesntknow english and cant understand it aswell told her we needed food for 50past 7 made the order 2 hours before and the food came 20min later and all of the food was wrong exept from one

Ordered at 19:00, rang up at 20:10 asking where my food was, got told it was on the way, our house is a 10 min drive from place but 30 min later it arrived flat cold. Sent back to restaurant.

Frangoz Express has a convenient collection location which is similar to that of a drive through, this is literaly the definition of a take-away, upon arriving both me and my mrs had been fasting, we ordered at a time which allowed us to collect 5 minutes before we opened our fast, however even though the workers tried their best to get it on time due to the volume of orders our order got delayed by 10 minutes, however an individual who I'm assuming is associated with Frangoz, provided us water bottles and fruit that of his own so that we can open our fasts, this was completely hospitable and showed that their character is caring, this had completely made our evening as it shows that their are still good people in this world. I am not going to be biased and do a review which is based on that situation. The Food 7/10 I had a smash box, the cheese burger was really nice I enjoyed this thoroughly, the cheesy chips felt a bit bland, I have definitely had better, the cheese on the chips was a bit firm and did not provide that unique taste of creamy cheese, the Donner and wings personally were excellent, I could not fault them I found them to be flavourful and we'll cooked. Will definitely be returning to try different products on your diverse menu.

Nasty smash burgers taste like they were made a week ago so dry and smelt funny never again

Have ordered from this place many times but such disappointing and disgusting Customer service first of all the girl that answers yhe phone is very disgracefull does not know any customer service nor respect and I asked her to past it to her manager she come back on the line saying she had asked her cook the delivery minimum as she was giving different prices then proceeded onto saying the manager isn’t here then 2 mins later all of a sudden her manger comes on the phone when questioned her that’s what the lady said she said yh I just walked in from the Halifax branch which was a lie said that no one was there the manager herself who was called Tina was very rude

I've tried Frangoz restaurant couple of times recently and found the food to be quite flavorful, but unfortunately, the quality was inconsistent. I received undercooked or burnt chicken on some occasions, which was concerning. Despite complaining, the staff did not always address the issue well. However, the Lemon & Herb Peri Peri chicken and rice were always delicious. The atmosphere was nice, but the service could use some improvement. The salad was not very good, but the value for money was reasonable. Overall, I think Frangoz restaurant is worth a try, but one should be careful regarding food safety.

Staff doesn't pickup the call as I called 5 times so I ordered via uber and I was surprised that food was also not cooked properly.

Best place ever!! Fast and speedy delivery, hot and fresh food. Tastiest burgers in Bradford! I’ve ordered from here like 7 times so far and I’ve never been disappointed. Think it’s gonna be my go to place. The drinks are always ice cold and refreshing and the burger so saucy and crispy. Love it so much❤️❤️

Absolutely amazing service, followed delivery instructions to a T & went above and beyond. Amazing food as always.

Wouldn't even give it a star disgusting

Food is nice but they never ever stick to their time always add another 10-20 min without fail

Hi I called to order food from them directly & they website prices are cheeper than Uber eats & just eat. So when I have placed the Order it has jumped up more than they website prices. So they mislead the customer. Told the manager this he said can’t do anything about the price. Trading standards will be notified & screen shots taken of the menu on line.

Ordered last week spent £22 got pizza and chips but turned up with no chips which I paid for and the pizza was flat cold was then told they can send more chips but 45 mins wait after waiting 75 mins for the cold stale pizza . Then told they will discount me next time and when rang and ordered the rude man on the phone said they’ll sort something out , turned up late again and the delivery guy was ignorant and wouldn’t come on the street .charged full price and didn’t give nothing extra just more stale food . Will never order from this place again . It use to be nice till new owners now it’s a awful place

Don’t bother ordering from here They take over 2 hours to deliver but says 45 minutes on the just eat app Charge you like 50p for a tiny tub of sauce No wonder they open till very late Finally the food was tasteless Overall POOR

good selection of burgers. a bit pricey but worth it

Counter guy did not know what he was doing and he did not know If they had steaks or not and the customer service was really bad and we travelled 2hrs just to walk straight back out and find somewhere else to eat and he couldn't understand English.

Ordered it at 7:15 and it still wasn’t ready till 8:30. Appalling service

I ordered a food and it was delivered to wrong doors because of some mistake in google maps. Employees claimed that they phoned and texted me but I received nothing from no one and was waiting for my food. Called them, explained the situation and they said that they couldnt give me a refund and all they can do is deliver the food. It was allready late and I thought that they will actually just let me off or deliver the food that they left on the other door. But suprisingly driver came with fresh made food and this time to the right door. It was allready couple of minutes after their working hour so I imagine that they decided to stay at work bit longer and deal with the problem in very professional way.

Food was raw ordered thru uber eats It came cold The burger was raw i reli wana post a pic of the burger i had too but for some reason i cant and they dont answer the phone too

Amazing food quality and service.

FIRST TIME WILL BE YOUR LAST !manager started acting bad first of all This is the worse place ever, I wouldn’t recommend this place to anyone. Took 3 hours to deliver and when it turned up it was cold and look like a dogs dinner. FRANGOZ is absolutely rubbish avoid at all cost. I will never order from this dirty place ever again. U don’t even deserve one star. And you should give a visit inside even more worst customer service person behind counter make sure u see prices before u buy

Unfortunately here I am writing a review like this after receiving an Appalling experience and bad service from Frangoz. Uber late delivery no updates provided until I called the restaurant. The food arrived over 30mins late the lady who answered my call at Frangoz was extremely rude literally answered the call with an abrupt HELLO followed by an awkward silence as I’m trying to speak she’s saying you what.. what you want.. she couldn’t understand me clearly and she was struggling to put a sentence together… extremely rude zero manners in customer service or even held basic etiquettes on how to speak to customers Judging by her rude unbothered tone I knew then this wasn’t going to be a good experience.. still I thought if the food is decent I can overlook the service aspect.. eventually the food arrives the burgers soggy the fries and pizza were cold the pizza completely tasteless soggy weird texture no taste it was bizarre and disgusting the chicken burger was inedible thanks to the salsa mush they put on the bottom on the burger the whole thing was sloppy.. the “amigo” burger was a stale smelling dried up beef patty with salsa which helped make the burger bun impossible to hold it was a utter mush.. the chicken wings were also stale the smell and taste of the stale batter was so evident this food was not fresh at all. Utterly disappointed as I was hoping for better food considering I went to Frangoz when they opened up around 4 years ago and it wasn’t the best experience back then and I hadn’t gone back since moving on to 2022 I thought let’s give it a try and it’s gone from bad to worse. Literally disgusting food and service to match.. I won’t be returning to test the 3rd time lucky rule here.. Instead I’ll AVOID!! In hindsight I should’ve read some of these reviews before ordering and avoided this horrible experience and not wasted my time and money on this place.

I moved out of Bradford and I miss my late night burgers and wraps from Frangoz :( Not the greatest food but the greatest fast-food I have ever got food from, fast preparation of even the biggest orders and the food always delivered hot or at least very warm. The only thing I didn't like was that when I ordered for pick-up, the food was never ready in time that was given on UberEats or JustEat, also, I hated chicken nuggets I got from there as they were dry. However, the other food was so great it still deserves 5 stars. When I ordered cheeseburger with additional cheese, I got the exact amount of cheese I wanted, while the other fast-foods usually gave me definitely not enough of it, even if requested and paid for. When I come to Bradford, my first thing to do would be to order from Frangoz. Let me know if you open in Liverpool, we need you here :(

Really nice food! Very impressed thankyou, will be ordering again

Excellent food. Standard customer service. Value for money.

Waited over two and a half hours for food delivering, flat cold when finally arrived after being lied to repeatedly!

First time ordering and everything was really tasty. Chicken was fresh and flavorful, rice was also tasty. Good portion sizes and reasonably priced 👍

Asked for directions . No one spoke English . No help what so ever .

Lovely experience , on time . Delivery man waited for us to answer the door also. Very kind and respectful . Much better service from frangoz . Ejaz the delivery man was very efficient!