Franco Manca Westbourne Grove in City of London, Westminster

Had a bit of an up-and-down experience at Franco Manca recently. I walked in, and two lovely girls greeted me with smiles, set me up at a nice table, and took my order. They were genuinely friendly, and the food arrived fresh and delicious – everything you’d expect from Franco Manca. Then came the bill. I thought I’d check if my Unidays discount could be applied, so I asked the guy who introduced himself as the manager. His reaction caught me off guard. Instead of a straightforward answer, he seemed annoyed, responding with a sharp ‘no’ and telling me I should ‘know to order’ and ‘next time, do it in the app, don’t ask me.’ I was pretty stunned – it was an honest question, and his response just felt rude, like I’d done something wrong by asking. It was such a strange way to end what had been a pleasant experience. A simple ‘no’ would’ve done just fine! Moments like that really make an impression, and not the good kind. Shame that a manager’s attitude ended up casting a shadow on an otherwise nice meal.

delicious pizza at lowish prices. The service was great

Their pizza fantasies and delicious all my favorite one!everyday hand made grilled!

A unique pizza house in London Paddington,salad very fresh pizzas delicious!

One of my favorite pizza places in London

Great customer service from The waitress.

Delicious pizza and such nice and helpful team!

Delicious food,organic food, lemonade more healthy and excellent tiramisu.the local is quite and relax while taste the excellent food.

The staff here are incredibly helpful and personable - they recently were incredibly helpful after I made an error with an order. And Franco Manca pizzas are always delicious - no less true here!

My wife and I , come to Franco Manca and eat very delicius pizza (the number 3),the all staff are very kind persons and the restaurant is so confortable!

Try their freshly made sour dough pizza - a good place to hangout & enjoy Italian cuisine

Very good price at midday from Monday to Friday. Very good pizzas with quality ingredients. Delicious homemade lemonade.

Delicious sourdough pizza!! Very light and doesn’t make you feel heavy. So worth it

Starter platter very good. Spicy pizza really spicy 🙂Staff very attentive and super friendly. Were there today for the second time in the last 4 days. And more than satisfied every time. “Life is beautiful.”

We had my daughter’s birthday party in the basement and we had a great time. Dani, the manager is fantastic, she is very helpful, caring and super efficient. We cannot thank her enough for this wonderful day. The pizzas were also delicious.

We ate a delicious pizza made by Mario, a very good pizza chef. Thanks, we'll see you again

We visited this Franco Manca restaurant on Westbourne Grove yesterday and was greeted by a very angry, stocky woman. The whole situation felt uncomfortable and unnecessary. When I told her I was ready to order, she responded with, “Are you ready ready?” which didn’t make much sense, but I tried to understand. The restaurant was partially empty, so I felt there was no reason for her not to be friendly and welcoming.After I ordered, she threw a water bottle on the table and walked away nonchalantly. She later returned, slamming utensils onto the table with a horrible attitude. I began to wonder if we had walked into a place where we weren’t welcome. Watching her closely, hulking around the restaurant like a confused wrestler, I decided not to pay the service charge due to her behavior.The young women who brought the food and handled the payment were polite and respectful, but this particular woman made the whole dining experience at Franco Manca very uncomfortable. Whoever hired her should make her aware that if she wants to work in a customer-facing environment, good customer service and manners are essential.

We were not served and were ignored. Staff was not motivated. Unfortunately no recommendation.

Amazing staff! Very welcoming and friendly and super delicious pizza! Very tasty! Will definitely come back! Thank u all!!!

Horrible pizza. Completely burnt, I asked to make another one because it was inedible and the second one was also burnt. Too thin, almost non-existent edge, poor tomato quality. The only positive thing is the staff, very kind and helpful.

Great food and drinks. The service was unsmiling, the servers had to be notified several times to pay. Optional tip was charged without question.

Last evening and driven by the reviews I decided to book a table for 4 for myself and the family. Kindness and courtesy distinguish the welcome, the Italian presence among the lobstaff makes it much easier for us to choose between the pizzas which allows us to avoid those that have been included in favor of the local request (e.g. Pizza with chicken). We opt for a margherita with buffalo mozzarella, truffle pizza and two white pizzas with cooked mozzarella and ricotta: excellent choices! We complete with a revisited and homemade tiramisu and ice cream and coffee affogato. All very good. Congratulations to the VERY KIND staff and to Enrico and Franco the pizza chefs who made us feel the taste of Italy again. I forgot... the bill is also excellent and never hurts 😀 ADVISED.

Nice atmosphere! Perfect for a quick lunch or enjoying big dishes. They offer a lunch deal for selected pizzas and soft drinks. As for the quality and service, it definitely worth for a trial!

Very good pizza, very fresh, fast service and reasonable price given how good the pizza is!

Pizzas ordered via ubereats, the dough was soft as if the pizzas came out of the microwave. Too bad because they looked good, to be tested on site. I don't recommend No. 8 if you are sensitive to chili peppers because green chili peppers are VERY hot.

Mario and Alessia were very kind

Very nice place. It is my local pizzeria..

The entire experience was wonderful, from the delicious food to the attentive service to the charming ambiance.A big thank you to Amrita for providing outstanding service throughout our meal.

The pizza was absolutely delicious! The service was good, the atmosphere is good! Excellent

Wonderful restaurant, very fast and kind service. Will be going back! 😊

"Outstanding service! The staff (Served by Amrita Maury) was attentive and helpful, making my experience exceptional. An amazing dining experience

Cezar and Amrita was very welcoming, delicious food, excellent service and I will bring my friends and family soon.

Good food that was served quickly. Pleasant service. Shout-out to Jadeen and Ernest who made the evening lovely for our family.

Ernest and Caesar are simply the nicest employees. They took care of us and made sure we had everything we needed. On top of that, the pizza was divine. Look forward to returning again!

Pizza arrived cold. Said there would be fresh basil on top but nothing there. Looked so unappealing I didn’t even try it. Will never order or eat there again.

We were there two days in a row. On the first evening we just had something to drink. An Aperol Spritz. The price was pretty steep, the size of the jar and its contents were absolutely ridiculous. Therefore not recommended. Nevertheless, we were there again on the second day and had lunch. And what can I say, the pizza is an absolute blast. Super tasty and absolutely reasonable in price. Definitely not suitable for just a drink, but if you want a very good and tasty pizza, you're in good hands.

Not bad not the best one. Service should be better. Thank you!

I Visited today for the first time and It was a very good experience. Jaydeen was our server and she made sure we had a good time and a good meal. She had great recommendations the limoncello spritz was perfect! Thanks Jaydeen will definitely come back!

Friendly welcome and food. Special mention to Ernest who served us throughout with a smile!

A charming place. Good food, good atmosphere and attention. Ernert advised us and treated us wonderfully. The thin and delicious pizzas. They have a children's menu. We will be back

I love this place food is great value for money service is great special shoot out for Jaydeen and Genta they are truly amazing !

Food was good. Amazing service from Jaydeen….

In love with the outdoor seating . Food Quality and quantity was amazing. Loved the service too. I was attended by Amrita! She is so good in recommending Worth a visit.

Was very busy for lunch yesterday but I managed to get the table very quick. Alessia was very helpful and informative and made us feel comfortable with fast service. Pizza was very crispy and tasty!

Yasmin was very kind and attentive and made our experience 10x better. The food was good too. Would recommend 👍

Ernest and Yasmin delivered great service even though we arrived quite late. Speedy food, tasty and fresh. We got some chorizo bits on our pepperoni pizza instead of pepperoni, but it was still really good

I don't normally leave reviews of restaurants, but the food here was simply too good not to. The pizza was cooked perfectly, and the service from Yasmine was outstanding. Will definitely visit again when I'm back in London!

Delicious pizza, friendly and smiling staff, very nice place with (Italian) pizzerias on sight! ADVISED!

Excellent Vegetarian Pizza Lunch deal .

Food was very nice for a good price - the number 10 server Jaydeen offered us a welcoming and pleasant experience that made the experience even better, would recommend!

Service by ernest and cesar was outstanding. Good invirmonent. Pizza was amazing. Price very competitive. Defo recommend.

Amazing service by Ernest, great music in the restaurant and was fun to speak French with someone in London.

Really good and fresh pizza, I strongly recommend this place. Really good service from Earnest.

The food here is absolutely delicious. A big thank you to Amrita for providing outstanding service throughout our meal. Her attentiveness and friendly demeanor enhanced our meal and made us feel valued guests.

Amrita was serving us tonight. She’s an amazing host - attentive, friendly, and fast. She cater all our needs. Truly appreciate her service! You should promote her!!

Yasmin was so sweet and attentive. We had a great time. Thank you Yasmin ❤️

Delicious food for a better price than most places in London and the staff was very kind.

Very slow service, the food basic not worth the price

For was lovely and Dani was amazing (Westbourne Grove)

Delicious pizza, friendly service. Good ice cream. Reliable every time.

Superb pizzeria A great welcome from Ernest who is great! Mario made great pizzas, the dough is excellent!

Ernest & Mario provided lovely service & were very patient with small toddlers!

Ernest was a wonderful and friendly waiter and Enrico made delicious pizza. Highly recommend!

Great pizza and great gluten free crust. Everyone was happy. Ernest and Shiva were very hospitable.

Amazing place and amazing pizza 🍕🍕🍕🍕🍕

Great service but Extremly dry tiramisu very far from tirammisu recipe especially in an italian place. Pizzas number 1 tastes very good, number 8 as well except that courgette base is almost non existent. Disappointed compared to the pictures and rating

I got the number 2 and the service was by Jaydeen she was extremely helpful and kind! Will definitely come back

Fantastic pizzas, they also have other cool items on the menu - all to complement the main meal. Recently tried their chocolate and blood orange ice cream, which was so good that I cannot wait back. My only criticism at this branch is the waiter her served us. He clearly couldn't wait to finish his shift and showed it a little too much than is acceptable. He brought only one dessert whereas we ordered two and kept ignoring us so we don't ask for the second one.

The best branch with great pizza and amazing service.

We had a blasting experience with my sister there, the food was out of this world! The waiter was very kind and informative. It was very close to our hotel so that was a bonus for us 😊 Overall, I highly recommend it and the prices were quite reasonable too.

Lovely vegan pizza! Next time will come hungry so I have room to have limoncello & sorbet!

Ernest was very warm and friendly - made our experience very nice! Shout out to the chef, Shiva! Pizza was great.

Fantastic Pizzas, good service and nice friendly people

It's not exact what the ingredients list says...but generally good

The bottom of the pizza was burnt..

Enrico the chef delighted us with his pizza and Ernest, our waiter, took great care! I recommend

We enjoy this pizzeria, thank you Ernest for the very pleasant and Frenchie service and thank you Enrico for the succulent pizzas! 🍕

Excellent food and nice service, thank you Hassan and Ernest

Super friendly staff ( thumbs up for Ernest) and great pizzas !

The atmosphere, food and service are great. The waiter Ernest was very nice. A place worth recommending and I will happily come back :))

Quick service, very nice waiter, nice food. Noting will blow your mind but you’ll always leave satisfied. Very good price quality

We had a table without reservation and we were kindly served by Ernest who was lovely and attentive!

The place is spacious and comfortable The food is normal and less than normal The service is excellent. I think her name is (Nadia). She is very nice, fast and cheerful.

Top service from Ernest! The pizzas are delicious! I recommend.

Fabulous, food is delicious and plentiful

Very quiet place with a varied and simple choice of pizzas, the lunch deal is very interesting. The pizzas are very well made with excellent dough, I recommend.

Very good pizzas! Being vegetarian, I was able to swap the meat in my pizza with another ingredient without any worries. Little extra, Ernest is a really very friendly waiter who speaks French! I recommend +++

I recommend this pizzeria! Good atmosphere, fast and very good service. Thin and crispy dough, very good tomato sauce and olive oil. The lunch deal is great, £10 for a drink and a pizza Thank you Ernest for the service, see you soon

Pizzas are nice but make sure you pay service charge otherwise you will be confronted and shown attitude, they will make you feel like its compulsory … 🤷‍♂️

I went to lunch with my wife on Saturday. The place was really busy. Even though it was busy, Alessia did her best to make us feel like the only customers in the restaurant with her professional manner, great attention to detail, exceptional service, and great recommendations. This made us very satisfied. I would recommend the place not only because the food was great but also because Alessia stood out from the rest. Excellent job!

We hosted our 3 year old’s Frozen themed birthday party at Franco Manca, Westbourne Grove. It was a 10/10 success. D and her team delivered on all fronts - food, service, and atmosphere. Highly recommend using the lower ground space for entertaining which guests can transform and use with utmost freedom.

You should definitely try the truffle pizza.

Love the pizza here! Sometimes it is understaffed and you can wait quite a while but the staff are lovely! We got the lunch deal, which is a great deal! Selected pizzas and a drink for £10.

The pizzas were really tasty and the ingredients and combinations were something different, which we found very exciting. The only thing that bothered us was that the waitresses weren't very motivated and took a long time to come to us, which is why it took longer until we got our food.

Everything was great from the meal to the staff. The menu is simple but very well used. There is something to suit all tastes. The staff is very cheerful and understanding even for non-English speakers. If you want to have a good time around a classic but sophisticated meal, this is the right place. Little extra, the boss is called Roberto 😉

As always a guarantee. Quality ingredients, friendly and helpful staff. Recommended for Italians in London who want to eat a good pizza

Always great pizza and very good service

Very tasty pizza at fair prices. Relaxed atmosphere in which you feel comfortable even with children. Thank you Ernst for the nice service!

Very delicious food and very friendly service.

Enrico,Ernest were amazing with the service and the pizza was tasty!