Four Winds Wine Bar in Castlereagh

Called in by myself to get something to eat whilst waiting for a friend. Ordered the curry. 3 pieces of chicken - I tell a lie, 3 and a half. Called waitress over, explained, manager? came also, looked at me almost as I was the one with a problem. Ordered veggie dish after to be safe. It was the total lack of explanation or apology got me. I was not expecting any money off, but it was almost like the 3 bits of chicken were all you were supposed to get! Wouldn’t eat here again.

Had a lovely evening meeting with friends until the group started. While the group playing was good it was so noisy we couldn’t talk. We tried to move to a different table but there were speakers everywhere and the music was blasting out everywhere. Lots of people moved away. We couldn’t wait for them to have a break so we could talk. Far too noisy.

Me and my partner decided to try the Four winds for Breakfast on a Sunday morning. When we got there the waitress came over and we ordered our Breakfast's. I ordered Portabello Mushrooms and my partner Eggs Benidict. We got a pot of tea while we were waiting. There were very few other people in. Four had there Breakfast in front of them. There was a couple, two Men and us waiting. after about 30 minutes, the Two Men got up and left. The couple and ourselves had not been served. We were finally served after about 50 minutes. This is quite a long wait for some Poached Eggs on Mushrooms with a Hollandaise sauce over them. Apart from that the Eggs were cold. We were not impressed. We complained at the Check out and they explained, that there was only one Chef on. It wasn't a very good way to encourage people to come for Breakfast. We wont be back.

Dined in collina cafe on Saturday night. Menu had looked good online. Found staff and food to be sub-standard. Were quickly seated and given menu by barman / waiter and drinks order taken. He initially brought my wine and a pint of beer but my husband had ordered a glass of water. He didn't apologise just returned with a pint glass of water. After he had brought the drinks he didn't come back near us. The place was very un-busy around 8pm. Eventually a waitress noticed the menus sitting and came to take our order. The guy had walked past us several times. Food came out really quickly. My lamb shank was fine but along with the mash and vegetables it was swimming in the 'jus'. However my husband's chicken curry was much worse as it featured only 4 pieces of chicken and a lot of chilli. Plates quickly taken away by the same guy who then asked if we wanted dessert to which we said 'no'. We then had to ask for the bill a good while later and the same guy then basically threw it on the table and walked on by even though my husband had his hand out to take it from him. We then left promptly and put the bill and cash on the counter on our way out. At no stage did any of the staff ask how our meal was. I don't really think they were interested. Wouldn't recommend or go back.

I took my two sons, one of whom has food intolerances, here on Thursday 5th April and was pleased to see that the Collina burger was gluten adaptable. He ordered the gluten free version but we were told ten minutes later that there were no gluten free burgers available as all burgers were pre-made and included gluten. I asked if the kitchen had some mince and could make him a fresh burger, but was told no, and the waitress was rather impatient and offered no alternatives as we decided what to do. My son decided to just have chips, which meant I had to make him lunch when we got home.

Used to be good . We eat here on a regular basis but the food has really deteriorated recently. Still good friendly service but food is not great and bit expensive . Doubt if we will be back .

Was here on Friday evening. Two adults one child. Firstly service is absolutely grim. The staff need some customer service training and manners. The only reason I’m given it two stars because the dessert was decent. Main course was expensive and not great. This place should be the heart and soul of the community and doesn’t realise it!!!!

I had Sunday lunch with family in the restaurant upstairs. I like the restaurant layout and table by the window but I was quite disappointed by the food and a few other things. Firstly, the menus were very grubby and could do with a good clean!

School out early so my Son and Daughter Hubby and I along with our 3 grandchildren headed to Four Winds for lunch. Recently refurbished it was very welcoming. Menu updated, reasonably priced, Staff on duty were more than helpful and attentive. Food delivered quickly was delicious Chicken Curry is a must to try. Like idea off kids playroom but TV wasn't on, definitely would need few more toys etc. Kids chairs and tables would need wee clean each night with antiseptic wipes. We parted with family and hubby and I went into bar for coffee, so cosy found a booth with a lovely log fire. All in all our visit was 1st class really could not fault a thing.

Dined on Sunday upstairs at The Grill with the family and was disappointed.All you see on the website is " best steaks in Belfast " yet there was only one choice - Sirloin( which nobody wanted ) and if you wanted steak on the set menu it was £8.50 surcharge. There were only 3 other tables eating yet the service was very slow from the kitchen. I ordered Deep fried Brie but half of it was still cold inside instead of melted. The steaks weren't bad to be fair albeit expensive. One ordered medium and one medium-no blood. On arrival they didn't ask who ordered what so the wrong people got the wrong steaks. All sides were extra and the chunky chips were just cut too big and not fully cooked through. Didn't fancy anything from the 3 desserts only on offer. The tiresome usual suspects that most mediocre places have - cheesecake, sticky toffee and pavlova. The 1980's are alive and well here.

Visited The Two Magpies bar at Four Winds for tea on Mothers day. The bar was busy, got served drinks quickly at the bar. Ordered Pork bon bon, Salt n chilli squid for starters both excellent. Mains were Crispy basil salted pork belly, parmesan potatoes and Salt and chilli chichen burger,rosemary salted fries. Once again superb. There was a guy on guitar really good. The bar has been totally transformed from the old tired sports bar to a really great place to eat, watch sport & enjoy good music.

We have been here many times for a couple of drinks in the past but have never eaten here. We were passing one lunch time and decided to call in. We had not booked but there was plenty of room. We got a table for four on a raised area near the bar and there was rugby playing on the TVs in the background. This wasn't distracting but created a nice atmosphere. The service was very good and the orders were placed at the bar. Three people in the party ordered burgers which came with fries and I ordered a chicken sampler dish....it was delicious. The menu was not huge as this was the bar area although there are other restaurants within the Four Winds serving other menus. Reasonably priced ... will definitely be back if passing near lunch time.

Dinner in the bar- Friendly and welcoming staff. Good menu to select from. Food arrived at a reasonable time--and tasted excellent.Well worth a visit.

Nothing specifically the matter here - pleasant enough for a morning coffee. Music slightly loud and not particularly relaxing. Staff ok. Coffee was fine but a bit over priced for an Americano that was only two thirds of a cup full (not asked if I wanted room for milk, which I didn't). Good car parking.

COLLINA CAFE BAR, NEWTOWN PARK BELFAST

Enjoyed another lovely evening in fourwinds . Food excellant , husband still raving about seafood linguine . Service also excellant , a special thankyou to Paula and Conor.

La comida era encantador, realmente no me puedo quejar de la comida. El personal como llegamos nos recibió y nos mostró a mi mujer y a nuestros asientos. Luego se olvidó de nosotros, ya que tenía que encontrar un miembro del personal a tomar nuestras órdenes. Cuando terminamos de cenar nos íbamos a un cóctel, pero de nuevo tuve que encontrar un miembro del personal para tomar mi pedido, esta incluido lo ven como de gestión. También pregunté si nuestra mesa podria aclarar lo que al final me hecho. No estaba demasiado lleno, así que no había excusa. No me será de ninguna prisa en volver a comer aquí.

Mi hija invitó a mi esposa y a mí un día en familia en este lugar. Hace muchos años yo hubiera tenido la noche extraño aquí, qué cambio. Este es un lugar genial para visitar, la comida deliciosa, las zonas exteriores están equipados con calefacción y cada zona está llena de televisores HD. Dentro de su propia televisión y canales puede cambiar a su gusto. Tomar unos amigos y disfrute de un viaje de placer y un viaje deportivo culinaria de delightfulness.

Yo estaba aquí en el restaurante grill en una noche de domingo con la familia por primera vez. El restaurante estaba bien ventilado e iluminado, y nos dieron una buena mesa junto a las ventanas con vistas al aparcamiento. La variedad del menú era muy buena y con un precio muy razonable, especialmente la oferta de 3 platos por £19. 95. El servicio era muy bueno y la comida llegó rápidamente. El tamaño de las porciones eran bastante grandes. Me dieron la carne asada, aunque era un poco difícil, pero en general bastante bien. La lubina parecía realmente bueno. Me dieron helado y fresas" para postre", pero me sentí un poco engañado cuando llegamos y sólo había una fresa! En general fue una buena noche y buen restaurante.

Llegamos a los Cuatro Vientos y fuimos a la cafetería in Collina. El servicio era estupendo, nos dieron nuestra mesa junto a la ventana y nos dio en nuestra orden de bebidas. El personal era atento pero no en su cara. Gran variedad en el menú, tenía picaduras de cerdo del vientre y repollo y mi esposa tuvo el chili calamares excepcionales. Para los platos principales tuvimos cerdo de 3 maneras diferentes y audacia de ternera con patatas salteadas y patatas al romero. Una vez más, absolutamente delicioso. Toda la experiencia fue genial, sin duda volveremos pronto que later

Hemos estado en el restaurante grill en el Cuatro Vientos dos veces este mes, y cada vez la comida ha sido muy, muy bueno!

Parece que los cuatro vientos es asentarse de nuevo después de su reciente renovación que introdujo el in Collina café bar.

En realidad bastante como los Cuatro Vientos como un lugar y ha habido numerosas veces y pensé en el jardín de la cerveza y renovación a su bar estaba bien, pero debo admitir que no estoy tan impresionada con sus cambios al Wine Bar - Cafetería ahora in Collina. He estado un par de veces para cenar y encontrar ha sido un poco deficiente. El ambiente es un poco claustrofóbico, ya que está tratando de encajar demasiado en bar, restaurante, cafetería, etc. . .

My first time visiting the new Collina restaurant since it opened. Service and food were both excellent! I got the macncheese and it was a perfect size for a starter..even though it was so tasty I wanted more. I got the hake for my main and my boyfriend got the beef..both excellent sizes and so tasty! Only small thing I would say is let people know exactly what's in things as there was olives in mine and I hate olives..slightly ruins it when you have to fish them out. But it didn't take away from the night. Cocktails also really tasty!

Nice bar and restaurant. Superb beer garden. The one small problem relates to the wearing of GAA shirts in the beer garden, although against the bar policy it seems to be tolerated and certainly went unchallenged on any visit i have made to the beer garden. Disappointing not to see a neutral environment.Otherwise excellent.

We ordered squid and soup for starters, and shared one of the Collina's delicious burgers with our bottle of wine. The food was excellent. The restaurant was quite busy, but we were very politely informed by the manager that there might be a delay of about ten minutes in the preparation of our food order. On this occasion, the staff, and the manager in particular, were very professional, pleasant and efficient.

Firstly - I need to clarify that I really enjoy the Grill Restaurant at Four Winds (upstairs) - it's one of my favourite, with great staff serving great food and I'll continue to be a regular (5 stars).However - I had my first visit to the Collina Bar/restaurant (downstairs) since the refurb and was very unimpressed. Although a lot of time, thought and effort has been put into the changes - I'll personally not be rushing back. The overall menu is very disappointing and was a struggle for the family to decide what to order.My wife and I eventually opted for one of the evening Specials - an Easter trio of chicken/fish/prawn. Sounded appetising but not! The chicken was a type of 'chicken dipper', the fish was a 'battered' piece of fish and the prawn tempura was the type you buy in Iceland (or any other supermarket) - the dish was greasy and uninspiring. Special it was not.My daughter had the crispy Squid. She described it as soggy and greasy.My son had the Salt and chillie chicken burger. He said it was salty and nothing special.The restaurant certainly wasn't busy for an Easter Saturday - but it was still difficult to get staff attention. I think partly due to the layout but there were no staff particularly interested in how we were progressing (or not). All in all - disappointing.

I found this place by accident and we really enjoyed the food we had, it was fresh, tasty and plenty of it. A very modern restaurant and the staff are quick and attentive.

Had a reservation for the Collina Bar/Restaurant on Saturday night past. Table booked for 8.30. On arrival we waited just a few minutes before being shown to our seats.I had already glanced at the menu online. Have to say we were both disappointed with the overall menu. A lot of fish appeared to be available and few burgers not much else in our opinion. My friend had the salt and chilli chicken burger which she said was okay. I chose from the small plates macaroni cheese and a side order of chunky chips. Now when they advertise this as a small plate believe me it is. Tasty, yes but value for money £6.00 not!!! We were there for the night and after dinner we chose to stay on for few drinks. Even though the bar/restaurant did not appear busy we constantly had to try and get a waiter's attention. Was bit surprised how many times we were served before the empties were actually removed from the table!!. Later in the night we were presented with out bill. Now I appreciate that the restaurant might want to be closing their till but we did not ask for it and no explanation was given as to why it was given to us. I know this is a minor detail but all part of customer service.Unfortunately I would not return or recommend. Sorry

Went in for breakfast with two friends on Friday morning after a great game of golf. Food was just what we wanted - delicious, modern and the correct size. We sat outside in the covered decking area, and used the heated lamps to ensure we kept warm. Service was also excellent! Could see this being our new local....

I made a reservation online and assumed it was for Collina since there was an online booking link for Collina and not for the restaurant upstairs. We arrived and it took a while for our reservation to be retrieved, then we were informed our booking was indeed for the restaurant upstairs, but we could stay in Collina if we wished. We were given a table, looked at the somewhat limited menu, and decided to both play it safe and have burgers. The burger was nothing special, the fries resembled something from McDonald's and were extremely salty. The portion was small and as we were still hungry we both ordered dessert, cheesecake and chocolate torte. Both were lovely but very small for the price, which from memory was over a fiver. The decor has changed and I feel it's now a bizarre mix of restaurant and canteen. The waiting staff were perfectly pleasant but I saw one member of staff sit down regularly with a couple across from us (I assume they were her parents), which looked a little unprofessional. I don't think I'll be back in a hurry.

Went here for meal with friends. Menu was obscure so we all decided on plaice and chips. Felt the plaice could have been more substantial for £11.95. Grand but nothing special.

Visited the new cafe callina , got to say what a difference with a real modern and holiday feel the coffee ☕️ was 1st class dead strong and the lunch menu suited the style of the place . Hopefully get back for cocktails in the lovely outside seating area .

Called in for coffee to give it a go and was sorely disappointed. While the decor was nice it didnt quite hit the mark of a cafe astmosphere. The scone was like a brick and went back and the coffee was overpriced - all in all a disappointment and not one I'll repeat in a hurry

Called into the new cafe for breakfast - surprised that there is no kids menu. I agree with other reviews - far too expensive and pretentious for a family area like Four Winds. I like the new decor though - staff trying to find their feet in new layout but helpful and friendly. Just feel it could be so much more.

Seven of us went at 3pm on a Sunday for lunch. We had to enquire what the beef cheek was as it was given another name. It was good but disappointingly accompanied only by fries and rocket. Service was very friendly but a little slow. Not sure if they were short staffed. The kid's club is a great idea but it's right beside a door directly onto the car park at the side of the building. The starter portion of squid was great and tasted very good.

Hubby and I went to the new Collina bar/ restaurant at 4 winds on St Patrick's day. We ate off the specials menu. I had the sausages on colcannon which were lovely. Hubby had the beef cheek which he said was a little disappointing. The cheek was minced through the potatoes and he has previously had cheek in one piece on mash which he said looked and felt more substantial The new decor is lovely as the wine bar was getting a little shabby. However I felt that the glass panel divider left us diners sitting in the lower part feel a little isolated. In fact I think the staff tend to forget about it as there was a table left uncleared for about 15 minutes after the diners had left. Having said that.... I think it is a good menu, the staff are helpful and we will be back. I too am a loyalty card holder and will not be destroying my card just yet

For the down to earth person who likes burgers, lasagne, fehitas this is not for you. Don't know what market they are aiming for but it's certainly not locals!

My wife and I have just returned from our first visit to the Collina wine bar since it was refurbished. We were very excited to visit since we have been really enjoying the new Two Magpies next door, which serves lovely food and has a great atmosphere. As soon as I arrived I found the new decor unappealing, the partitions split the bar into three sections, which just makes diners feel isolated from the rest of the bar. We had to be asked to be seated, despite the bar not being especially busy. We sat in the lower seats and noticed that the carpeted areas were filthy and looked old and stained already. Also the bar was cold, which may have been the result of a draft from the conservatory area.The menu was, quite frankly, bizarre, not to mention pretentious, and we both struggled to find something we wanted to eat. We had to ask for the specials menu since it was never presented to us nor was it displayed anywhere. We needn't have bothered, it was even weirder than the normal menu. Black pudding sausages? I opted for the club sandwich, which seemed to contain slices of pre-cooked chicken and bacon from a packet and it was drowning in mayonnaise. My wife had the grilled cheese sandwich, which was tiny and contained very little cheese! The bread was very thin which meant it just turned soggy immediately. The filling was just like a mush of onion and peppers with a smidgeon of cheese. Both sandwiches looked like a dog's dinner. Aside from being invited to order we weren't once approached by any member of staff to ask how the food was. Even when we paid the bill (at the bar since no waiters came near us) we weren't asked how our food was and my wife had to volunteer our feedback.Then there was the bill! £27 for two sandwiches, two orange juices and two cups of tea!!!For a bar/restaurant which has only just opened it was a terrible dining experience and it would take a miracle for us to return. Such a shame since it had so much potential and the Two Magpies next door is such a great spot.

Have been to new Two Magpies several times since it opened and have had some lovely meals and drinks with family and friends.Went yesterday evening and was totally disappointed to see that they had changed the menu.Since Colina restaurant opened next door they have limited the items on bar menu to 5 mains,lasagne,beef burger,chicken burger and fish.Had a look at Colina menu and was not impressed.It looked like a lunch time menu with ridiculous high prices.Consisted of sandwiches that cost between £7-£9 Was also salads but very poor choice of meat and chicken dishes.Also seen breakfast menu which had no fry just poached eggs and bacon.Coffees and tea were £3-£3.50 It's not London we're in ! Have no problems with staff who were pleasant and friendly.Personally that menu would not appeal to families. My attitude is if it's not broken don't fix it !

Our first visit since the refurbishment . What a disappointment is the new Collina bar. To put it bluntly I don't know how they have managed to put so many unpalatable dishes on a single menu. We encountered friends who had already eaten and they were equally unimpressed.The two magpies bar has retained a small number of the original dishes from the old menu. Unfortunately , the portion sizes appear to have reduced, but prices have increased.We have eaten here regularly over the years, and indeed have a loyalty card. I think it is unlikely we will eat here again unless the menu changes . I will probably discard my loyalty card as well. It seemed fairly obvious that the staff were aware of the reservations about the new menus.We arrived shortly after 6pm and there was only a handful of people in both bars. Prior to the refurbishment in my judgment there would have been many more people eating in both bars.

We called in for a cocktail and because there is work going on to refurbish the Magpie bar was full to capacity. We ordered our cocktails and found a seat outside, the waiter(Connor) said he would keep an eye out for a table inside and let us know. He brought our drinks outside and they were lovely. A few minutes later another waiter (Paul) came out and told us he had a table for us inside so we moved inside. The rugby was on and the atmosphere was great and there was also a hen party going on but regardless the staff were pleasant and helpful. We ordered some snacks (3 for £10) and they came quickly and piping hot, just enough to keep us going until dinner. Two other waiters served us over our time there (Stephen and another Paul) and again they were very pleasant and very helpful even though the place was absolutely buzzin. Thanks for a lovely impromptu experience.

Nice cosy bar with booths but food very disappointing. Soup in a teacup for £4 which was lukewarm - salted chilli chicken burger so dry I could hardly swallow it 10.95 - won't be back!

We've had lots of really good dinners in here recently and the new Two Magpies bar is fantastic. Lovely food, great service and lovely staff.

If I could give this "place"a zero review I would,wow!!terrible from start to finish,the wife and myself thought we would get a break from the kids for a quiet meal, how wrong were we!we have three kids and know very well how they can behave but we couldn't believe it when the children in the restaurant where hiding under our table an squealing all over the restaurant, we could have quite easily overlooked all the madness, but the food was absolutely terrible,starter was breaded Brie on a main course plate then the main course beef was the blandest and driest meal I've ever put in my mouth! The only reason we tolerated the desert was because we went for the three course option, then it arrived! What can I say, the wife an I burst out laughing, our 9 year old could have presented the desert better. Honestly folks I wouldn't consider myself overly fussy but this isn't the place to spend £70, go and order from the worst takeaway you can amagine and you will be content in knowing you only spent £20!Bad!

I visited around Christmas time with a friend for a meal and thoroughly enjoyed it. The service was OK, no-one checked how our food was and we had to try and attract the attention of the waiting staff to request condiments.I had the chicken burger and my friend had the fajitas. When we saw the size of the main course portions, we started to wish we hadn't ordered a starter! Very generous portion sizes and the quality of the food cannot be faulted. It was all very tasty and we couldn't finish it all! The food was decently priced. Not cheap eats but good prices for portion size and quality, around £10-£15 for main course dishes.Overall we had a lovely meal and a relaxing few drinks after in the newly refurbished lounge bar. The wine bar is currently being refurbished which will be welcomed as the decor was becoming dated; however, there is no need to refurbish the food!!

As before service is random. There never seems to be any consistency in server. Food mediocre and I would have normally championed the quality. I had the Chicago steak sandwich at £13.95 which on reflection wasn't worth £3.95. A substandard piece of red meat. Asked as I do every time for kids chips NOT to be salted and they were. On the bright side good wifi but on downside not going back.

Meeting up with friends is hard when we all have kids. Four winds is perfect. We got to eat and chat in peace while the kids were entertained with the activities that were provided by the Sunday kids club.The staff were friendly and helpful. They had a brilliant way with the children making our lunch much more relaxed and enjoyable. Happy kids = happy parents

Food was good, staff were friendly, no real atmosphere though, but overall, wasn't to bad, good place to go for a quiet night,

Having visited the Four winds bar many times over the years I never felt comfortable in the bar area. After celebrating a birthday with friends today I can honestly say the new refurb is fab and the management have got it right. The ambience in the bar from the friendly welcome, the cosy booths the high standard of cleanliness, the blazing fire , and a well designed menu that catered from a tasty pub meal, a light snack platter or afternoon tea catering for all walks of life or whatever the mood. Having tried them all I was quite impressed. The service was excellent we never had to leave our seats with all needs being very well observed by which I think is the manager Connor and Ryan the waiter. The Best customer service that I have came across in my travels in a while. I can honestly say that yes I felt too comfortable in that I didn't want to leave. Will definitely be visiting this bar again.

Newly refurbished bar looks great - has a real modern city vibe. Nice layout and the booths are great for groups of friends. Although the bar area and selection of drink is great the same can't be said about the food. Ordered 3 sharing bites and a chicken mix dish - would not rate any of this at all. The duck dish was so though it was inedible. Won't be eating here again until I hear some positive reviews.Disappointed in what could have been nice bar food.

We're regulars in the Four Winds and we're initially delighted and excited at the refurb and the 2 Magpies.The food service on our first visit wasn't great - we put this down to teething problems and the second time was fine. We've eaten there on about 6 occasions and every single time there's been a problem. These include no cutlery, missing dips, no dressing or croutons in the Caesar salad, wine not being served with the meal - all very simple things to get right.We have spoken to a manager in a very positive way - unfortunately nothing has improved.Initially I would have recommended anyone to eat here - not any longer, it's simply too frustrating an experience.

Used to be more of a regular here, sometimes food was really good. But today, with ten people in the restaurant, the food and service were pretty abysmal. There was a "special" chicken & chickpea curry on. The curry was just ok. The rice was so over cooked it was like porridge and water was oozing from the rice into the curry. A chef came from the kitchen and spent 15 minutes sitting at a table chatting to a customer. His time might have been better spent in the kitchen.The card machine wouldn't work and it took more than 15 minutes to pay the bill, which we eventually had to do in cash. I could have understood slightly better their impression of Fawlty Towers today had it been busy. But there were ten customers. Really unimpressed.

Arrived at the Four Winds around 7.15 the Two Magpies Bar was really buzzing. The new design is fantastic, lots of different styles of comfy seating and furnishings throughout the barWe opted to eat from the snack menu,Salt & Chili Squid was delicious, spicy crisp coating with perfectly cooked Squid, not chewy or rubbery very Morish. The Cheesy Basil Bread was very tasty & without a hint of grease.Michael's Chicken Wings, 3 Large wings with herb spiced coating, nicely cooked and very enjoyable. All three for £10.00 excellent value and quality.The atmosphere in the bar was brilliant, couples, hen party, birthday party and anniversary all going on at the same time.Staff very friendly and efficient. Well Done guys will be back!

Went to Fourwinsds with another couple of girls for a chat and something to eat. There weren't too many around on a Wednesday night so service was attentive and food good. Couple of bottles of wine and lots of chat later we noticed we were the only folks left by 10pm so felt we had to go - atmosphere lacking unfortunately.

I've been here a few times since the lounge bar was refurbished - mostly because of the football but it's a massive improvement on what it used to be. The layout of the bar is much much better, great outside area as well with individual TV's if you fancy sitting outside.

We went to the Carolyn Stewart party night and had a three course meal as well. The food was amazing! I had garlic bread to start, steak sandwich for main and pavlova to finish. The steak was done to perfection and the onion chutney was absolutely delicious. The chunky chips were some of the best I've tasted. The entertainment was right up my street, 70s, 80, 90s and current chart music, we had a ball dancing! Can't wait to return!

Perfect choice for evening birthday celebration on a Saturday as you are allowed to keep your table,great music, staff very efficient, service and food good, reasonable price, a good choice for the slightly mature. Ciaran, Paul and team were superb.

Went here with my partner for lunch, our first time here and will not be the last. There were not many people in but it was a Monday... We were greeted by a pleasant girl and sat in a pue type seat, the surroundings were bright, modern and clean. We chose a dish from the menue of the day... He had roast loin of pork... Tender, well presented and plenty of it. I had a chicken and chorizo pie... Which was delicious. The pastry was not too thick, just perfect for me. Lots of chicken breast in the pie. Both dishes were served with roast potatoes and champ and a mix of fresh vegetables that were cooked to perfection. Very good size portion of everything. We both very much enjoyed the lunch. We did not have a sweet, but maybe next time. The prices was reasonable and good value. Can't wait to go back.

On our way home from a trip to Lisburn we were feeling peckish so my husband suggested the Four Winds as the parking is good. It was about 1:50 and we were worried they may have stopped serving lunch but there was no problem. We were quickly seated and given menus and our drink order taken. My husband ordered the burger which came with cheese, bacon and fries. He said he'd had better burgers but also had worse so average I suppose you would call it. I ordered the chicken curry. I like curry but I am very fussy about it so usually order with trepidation. This curry was the best I have had in a long time. Would definitely go back just for the curry. The waiting staff were very friendly, efficient and attentive.

Visited here midweek for a bite to eat. We both had different variations of burgers, the meat was of good quality and had a lovely smokey flavour. Overall the food was tasty and great portion sizes. Service was friendly and quick. We will definitely be back.

This is a difficult to review to write as I am reviewing a restaurant that we didn’t book but ended up eating in, and that it why it has such a low score. We originally booked into The Grill at the Four Winds, but one hour before our booking, they phoned to say that due to a “computer glitch”, we had been allowed to book a table but actually the restaurant wasn’t open, but we could still have The Grill menu, but in the Wine Bar. We didn’t believe the computer glitch story. We’d booked online but as we arrived there were two ladies who had also been redirected, who were more of a booking on the phone age than a booking online age. Plus later in the bar, when I casually asked staff if The Grill was open, I was told “it was earlier but usually over the 12th fortnight they close early as they don’t get many people in”. So I suspect our booking wasn’t honoured as they didn’t have enough reservations to make opening worthwhile.So we were seated in the Wine Bar. When the menus arrived, we asked for The Grill menu as we had been told we could still order off that. The waitress looked sheepish and said that on a Sunday the menu there only is one steak. Looking online afterwards I found that this is true, but again is not what you expect of a restaurant that bills itself as the best steaks in Belfast. So again, disappointing.The Wine Bar is family friendly and on Sundays there is an entertainer until 4pm. By 6pm when we arrived, children were still running around all the tables. Two of our party have children and two don’t but none of us had signed up for a “family friendly” evening with children on the loose. So again the Wine Bar was not a substitute for what we had actually booked.The food was mixed. My chicken wings starter and linguine main were both lovely. The portion I got was great as was the portion of Sunday roast beef that my friend got. However the other two ordered lasagne. Either they were running out of lasagne or there is always a huge disparity in portion sizes – either way the portion were very small and the lasagne appeared to have been microwaved as it was hard round the edges.The service was peculiar in places. We ordered a bottle of wine and a jug of water. The waiter brought four water glasses but no water, and the wine bottle and two wine glasses–for four people. He looked genuinely puzzled and surprised when we asked for two more wine glasses and the water we’d ordered to pour into the water glasses.So that was our evening. In summary it was like eating in a restaurant in a caravan park in an episode of Father Ted. It was not a substitute for the meal we had actually booked but still cost us £130 with not so much as an on-the-house cup of tea to make up for how different our evening was. We had not booked into the Wine Bar originally and we will not in the future. We did book into The Grill but I am not sure we will again. There are other places in Belfast that sell steaks but do not mess you around so much.

Reviewed The Grill at Four Winds last year when we visited for our daughter's birthday and had a great meal. Based on our previous experience we decided to return again this year. Checked menus online, but found that the menu offered for The Grill was not as varied as last time, it was mainly steaks with only a few other choices. The menu for The Wine Bar offered a much greater variation so we decided it fitted our needs better and I made a booking online for 7.00pm on Sat. When we arrived the Wine Bar was quite busy with a few large parties. We were shown to a 4 seat booth, with a chair on the end. (5 of us dining) It would have been ok for 4 people, however putting in a 5th person made things quite tight. The waiter brought 2 menus. One was a 3 course choice for £20 per person, or 2 courses for £15. The other menu had the wine list on one side and on the other the menu I had viewed online. The waiter referred to the wine menu and then said that the 2 or 3 course deal was the only menu to choose from as the other menu finished at 6.00pm. This was news to me, so I checked with the waiter who came to take the drinks order. When I told him that there was no information on the web to say the bigger menu finished at 6.00, he said that this only applied on Saturday, so perhaps it was not mentioned. We reluctantly made our selections from the shorter menu and when the food arrived it was well presented and everyone seemed happy and enjoyed it. Two if us had a starter, and the remaining 3 were left to choose desserts. One of the choices was dessert of the day and this was displayed on a chalkboard on the wall, - Lemon Pie. When my daughter enquiried about this she was informed that in fact that had been yesterday's dessert and it was a different option, so disappointment again. Plates and glasses were speedily cleared from the table, which in some circumstances is a plus, however it did make things feel a bit rushed. We finished our meal and left, but I felt that compared to our previous experience of The Grill resturant last year, this was quite underwhelming and unlike last years impression it would not be likely to encourage me to return.

In last weekend watching the football. The Two Magpies bar was really busy (as you can imagine) We watched the match in the courtyard and then my wife was peckish and wanted to go into the wine bar to get a plate of lite bites or nibbles. Went in and sat down with our drinks and asked for menus. The guy said he'd be back in a minute. A lady then came over to ask if we had booked, i said no we're only after a quick bite. We were told this was not possible as they were fully-booked. This was at 7pm, there were just under 20 seats occupied and around 80 seats free with nobody in them. I pointed this out to the lady who was adamant she could not/would not serve us food at the table we were sat at. Pointed out to her the number of seats free and that we would be really quick, still no joy. In the end, we sat there with our drinks until 740pm. In the 40 minutes we were there, not one single person came through the door to be sat in their fully-booked restaurant. Went to Bengal Brasserie instead for a curry. They were fully booked, but made room for us and even gave us a few rounds of drinks at the end as they needed the table back while we were finishing our drinks. They treated us like royalty. Everytime i go to Four Winds there is some kind of drama or terrible service (see my other review) Never again. It's not purely down to the staff though, nobody in the place has a clue what they are doing. There is a distinct lack of management in the place. I was hoping after the refurbished the bar the service would improve, but no it's still the same.

just returned to an old favourite bar after it was closed for a complete refurbishment of the bar and outside patio area.what a wonderful change it has made to an outdated bar.the bar counter has been made square so you can have a chat to other customers instead of a very long bar.they have added 7 booths to take 6 to 8 people with their own tv ,for 50 ponds you can book them so you get 6 drinks and food,good value.we sampled the bar food ,3 choices for 10 pounds again great value and a wide and varied selection.bar area has also been extended with hi-top tables as well .brilliant refurbishment and far more customer friendly supported by the well trained staff .

We had a meal here with frieds on May Bank holiday Monday. The menu looked great for meat eaters but left the veggies in our group with one option. The meat eaters enjoyed their meals which was promptly served. The wine bar is like a throwback to American diners, or low budget all inclusive hotels in Spain. A revamp would drag it into the 21st century and a menu overhaul would making dining here a much more enjoyable experience for all.

My husband and I eat in the wine bar fairly regularly and it never disappoints.The food is always lovely, portions are great and the service always very attentive. There is a good range on the menu and the specials usually include a roast dinner. Prices are reasonable and there is plenty of car parking.The grill restaurant upstairs is also really good. It has a different menu from the wine bar. The food is really good here too and the views are really lovely. We also had our engagement party here a few years ago and the staff were so good. They took care of everything including the dj and some decorations. The buffet was so good and there was plenty of staff available to serve drinks etc. This is a fab restaurant well worth a visit

Booked 50th birthday night out with work friends, confirmed date 30th April, also confirmed Carolyn Stewart was DJ. Phoned to amend numbers on Tues 26th, happened to mention that some friends were coming for the Carolyn Stewart bit, but not the meal. The girl I was speaking too said casually, Carolyn had emailed that morning to say she would be on holiday on the Sat, not sure if I believed this, as I would imagine CS would be bound to give more than 4 days notice! We were all disappointed but kept the booking . I should have been contacted and told!Food selection was poor, service was poor, and staff quite rude re serving our table drinks when the DJ started. Chicken had been deep fried in same pan as fish, apart from the fact I am allergic to fish, the smell and taste for anyone who doesn't like fish was enough alone to send it back. When asked for a coffee at 10.30pm, staff informed us machines were turned off! This was my fourth time in past 2 years at this "CS" night but everything from food, and service to the Dj was disappointing.

We've been eating in the Winds for years and have never had a bad meal (though I do still miss the Four Winds Brunch - one of the best fries in Belfast!)While not the biggest menu you'll see, there is a good range of meat, fish (salt & chilli squid is a personal favourite) and vegetarian options on offer that will keep most diners more than happy, with the specials available to give the regulars a chance to try something different once in a while and the prices won't break the bank.Added to this, the staff are well trained and are usually both pleasant and helpful and a decent range of wines and beers are available.All in all, the Winds are well worth a visit for a week night or weekend treat.

I was tasked with organising a works retirement do for 20 people approx last saturday night at the above wine bar. From the outset all dealings I had with the staff before the event was courteous, and helpful. Our numbers fluctuated before and even on the night of the do. The staff there took it all in their stride. We were one large group in a wine bar that was completely full on the night but we all felt like we were the only group in the place. All 3 courses of lovely food were served efficiently and with a smile.The staff here, without exception, were great but special mention has to go to the Manager Michael and Conor (McVeigh) one of the staff. Nothing was too much trouble for these guys and time and again they made our night all the more special .......even producing a beautiful presented desert platter for the person retiring. What a lovely touchAll in all, a great night was had by all....we will be backThanks again

I had a birthday here on a sat night, 2 courses and. Glass of prosecco for 20. Great value. We all had a great night good food and great entertainment .

My husband and I went for lunch today at our local wine bar before heading on holiday. I ordered one of the specials but my husband asked for Fajitas without onions as he is allergic but was told they were pre made and so he was asked to make another choice. I would have assumed a wine bar of this calibare would be able to meet customers dietary requirements

Had a meal here for a birthday on Saturday night. The food was fantastic and everyone enjoyed their meals with no complaints! I had emailed in advance to enquire about the possibility of a vegan meal, they were extremely helpful and the meal I received on the night was by far the best meal I have had out since becoming a vegan almost a year ago. The service was also great and the price was very reasonable at 2 courses for £15 and the portions were just right! We enjoyed it very much and will definitely be back in future!

Went with my daughter for lunch staff really made us feel welcomed, ordered of the small plate menu as I, not a big eater, but when it arrived it really was small in a tea cup lol had I realised the size I would have ordered the bigger portion, staff would need to advise customers of that size for people like myself who hadn't been there before, but over all would go back again.

Went a month earlier, got a great meal and decided to book New Years Eve a table and ameal in the grill with entertainment well.. The meal was perfect, served quickly. Waiters and waitresses couldnt be better. The whole experience was perfect. Will go again very soom

Just had a really lovely nite and a great meal at 4winds wine bar ..... Staff lovely esp the lovely Paula and her guys .... Meal was delicious craic was great and staff were gems !!!!!! Lookin forward to New Years gig at the 4winds too ..... Thanx folks x

We were a party of 2o having ous xmas night out-usually the food is pre-heated plastic turkey but what a pleasant surprise we had-lovely fresh,hot turkey,lots of gravy and fresh cooked veg!! Also excellent service from helpful staff-well done

In terms of pub grub this place is really top class. I only withhold the fifth star because I can't in good conscience give mourne seafood and Howard street 5 stars and this place the same.. but for its category it gets top marks. Excellent steak sandwiches, excellent chunky chips, excellent service h

I use to really enjoy this restaurant, but I'm not sure what has happened, it is just average and typical of so many places that are ok for average food. We certainly wouldn't be back, bland boring poor food.

Myself and my fiancé went for a late lunch today and we hadn't been to the four winds in ages so decided to go there as it is on our corner. The new style of the menu doesn't really go with the look of the place but the choices looked good, I got the burger and my other half got the chicken goujons. Our starter of nachos was the only nice thing about our food but how wrong can you go with crisps and cheese. When the food arrived the chicken goujons looked like something from Ireland's frozen food section and after a couple of bites of my burger tasting odd , I smelt the meat which had a terrible sour odour , it was either off or close to it. I didn't eat anymore of my meal as it was horrible and when the plates were collected they didn't acknowledge the uneaten food and proceeded to give us our bill. I wouldn't recommend here for food at all and will not be returning in the future.

Called in to the four winds for a last minute change of plans dinner. Staff very pleasant, food was lovely but unable to finish as it was so big!! Only downfall was the soup was 15 minutes late but this was quickly rectified by taking it off my bill as a good will gesture. All in all, first time I've used four winds and will definitely return!

I called in with a couple of friends for lunch which was pleasant enough. Unfortunately none of us had change when we where splitting the bill, we went up to the bar, apologised and asked if we could pay separately, the girl was so rude!! Actually gave us a dirty look and let out a big sigh! I appreciate what we asked was a bit inconvenient but even if she was that annoyed did she have to make it so obvious!! We had a good laugh at her bad attitude but needless to say, won't be back!

This my first time here , we had reserved a table for our party one of us ask if we could move to another table as we felt a little uncomfortable being in the centre , the waitress/ manager told us we couldn't have another table as they were reserved ( like ourselves ! ) she said they had put a deposit down to reserve that table which was exactly the same as the rest along the wall ! She wasn't willing to help or suggest anything else and just left us .......we ordered wine and this being a wine bar I thought we would get to taste it but no ! It was just poured and left ....we ordered a 2nd bottle and it wasn't even opened for us ...don't get me wrong I can open my own bottle but as this was a wine bar I thought we would have had better service ..... Now onto our meal some of us had fish and chips , to say fish is an understatement as it was two tiny battered pieces and a small portion of chips ..... Sorry folks this was my first visit and most certainly my last !!!

Went for dinner on Saturday night. Great wee menu on with a deal of £15.00 for two courses. Nice varied menu (don't think any other menu was available).Food and service was both great. Food was very tasty. Only one wee thing which isn't really a complaint cause if it was the other way round we would be complaining but no time at all between courses. Literally we had just finished starters and plates taken away when our main course was sat down in front of us. Even just a few minutes in between would have been good as we both looked at each and agreed.Other than that a lovely evening.

We arrived with our toddler at around 2.00pm to dine in the wine bar. We were greeted promptly by the waitress and took our pick of seats. There were around a dozen other diners. I opted for the chicken burger which was ok and my partner the special chorizo pasta which she enjoyed. For our child we picked the goujons and chips. My only issue with the food was that the skinny chips were salted before they reached the table, not ideal for a toddler. Service was prompt, food and dink decent and overall experience good. Would visit again. Ps. The Saturday nights are good with Caroline Stewart on the decks so if going book a table and dine as you get to keep your table.

I booked lunch in the downstairs area of the Four Winds for lunch with a friend on the bank holiday at the end of May. It was not very busy but we chose to move to the conservatory area as the table they had set aside for us was somewhat cramped. Menu was fine for a light lunch if a little unadventurous. I had a Croque Monsieur which was quite tasty and my friend had calamari which she liked. Pleasant environment and food was adequate but not a great number of choices if you want something light for lunch .. Service was good.

Had a great experience in the Wine Bar. We were a party of 6 adults and 3 children (aged 3,6 and 8) and we had our Sunday lunch there after my daughter's first communion. We were the first diners there, at 12.30, and all the adults had the Sunday roast. Maybe that helped, but the food came out very quickly. The meals were lovely- just the right size with a very nice variety of veg. Everybody in our group enjoyed their meal. There is children's entertainment every Sunday between 1 and 4. I was worried that if it appealed to my eldest, it wouldn't appeal to my youngest, but that was certainly not the case. Fizz Wizz Pop was the entertainer that day and she did a brilliant job keeping all the kids entertained from start to finish, with face painting, balloon modelling and a magic show. The children's entertainment takes place in the conservatory off the main dining room so adults can relax and enjoy their meal, but still be able to see the children. Everything was reasonably priced, especially taking into account the free children's entertainment (also worth mentioning they have a loyalty scheme). The service was also very good. I will definitely be back!

First time ever in this restaurant and have to say will definitely be back soon I hope we had a girls night 9 of us in total and have to say the food and Service were first class not one of us could fault the food it was excellent and the service even better.The staff were efficient and very friendly The Hostess in Charge (sorry her name escapes me) was excellent at her Job and very Helpful Indeed.All I would give 10 out of 10 .As someone who worked in the same Trade all my working life it is nice to Enjoy a Night out like we did. Thanks to the Staff.

Was in the Lounge bar of the Four Winds today for the first time. It's a large comfy bar with lots of huge TV screens and cosy sofas. Nice spot which seems popular with football/ sports watchers. The Four Winds also has an upstairs Grill restaurant and a downstairs Wine Bar - which was full of diners. Menus for both restaurants looked good and I intend to return to try them out. There's also a fabulous, spacious outside area called The Courtyard with lots of beautiful whicker furniture, heaters and more TV screens. Can't wait to try The Courtyard in the summer months - looks like a delightful spot to while away a few lazy summer evenings.

I've been to the Four Winds several times and it varies from average to really good. Never had below average or poor food or service. Today was the most recent visit. The staff are always unfailingly friendly and accommodating, even without a booking seating is always found, today was early, midweek and quiet, so no problem anyway. The outdoor courtyard seating is sunny but sheltered, perfect for dinner or drinks in the sunny weather. The food was very good, the salted squid starter with sweet chili dip with a side of rosemary fries; a perfect sized meal for me. The chicken burger had the same coating, not bad, but a different coating would maybe have suited it better. The fries were very good. The passionfruit (I think) cheesecake was great with a latte. A reasonably priced and tasty meal, with good service and enjoyable relaxing surroundings. A pleasant and friendly restaurant.

We visited later on Mothers' Day when the busy-ness and mayhem had died down. Atmosphere is conducive to socialising and certainly at that stage it wasn't too noisy. Menu choices were extensive and all in our party enjoyed their choice of both starter and main course. Waiting staff were attentive. Would return.

Called in for a meal around 5pm. Hadn't booked but as we were early managed to get a table. Food was very tasty, good selection on the menu and service was quick.

Delicious food, fantastic service and friendly staff. Beautiful view and very tasteful decor. Very relaxed atmosphere and greatly priced. Lovely and cosy outdoor area.Will recommend to all.

Great food service and atmosphere for u105s Carolyn Stewart's Saturday night party can't wait until our next visit

Turning into the carpark, my partner and I had high hopes for the frankly beautiful building and surrounding view, the perfect setting for our anniversary dinner. However, no sooner had we entered the building than our experience began to turn sour. We were greeted by three bouncers who were admittedly friendly enough and held the door for us. When we made our way into the wine bar we were unfortunately received by no one despite the fact that several floor and bar staff were milling around and didn't seem particularly busy. We were unsure as to whether we should seat ourselves or wait to be seated which should never be the case as in most establishments there is adequate signage to advise whether or not to wait. Eventually we were led to a booth in the centre of the rather loud restaurant, despite the fact that there were couples tables free in a quieter spot. Regardless we sat down, on the ripped seat, and proceeded to wait for staff to take our order. And wait. And wait. It took an abnormally long time for us to be even offered a drink, to the point that we had chosen our two course meal in this time. One of the only saving graces about this restaurant was our pleasant waitress (we think Jenny) who never failed to serve with a genuine smile even though she was rushed off her feet as she seemed to be the only member of floor staff doing any real work. She brought us our drinks immediately and soon after presented us with our starters (sweet potato and chilli soup and chicken strips).These starters were well presented and tasted good but fell short of what we had expected when walking up to the doors and for the price of the set menu. Very soon after our starters our night began to decline. After our plates were taken away it took a while for us to be given our mains. Normally this wouldn't be a problem, however conversation was made almost impossible by the ridiculously excessive noise as different parties struggled to be heard over each other. The mains arrived and looked very well presented, however the standard of the food was again sub-par. Our immediate trepidation was with the realisation that our pulled pork stack was served with brown sauce as opposed to the traditional barbecue sauce. However we were too hungry not to persevere and made it someway through the disappointing "food" on our plates. Around halfway through our main both my partner and I were in need of a refill. Alas, trying to attract the attention of any floor staff was fruitless as they all seemed terribly busy all of a sudden and completely avoided eye contact. Therefore I was forced to leave my meal and ask for drinks at the bar. When I arrived at the bar, I was greeted by a friendly barboy, I would say man but he seemed underage. This boy seemed happy enough to get my drinks however seemed rather lacking in the adequate knowledge to serve drinks as after asking me to repeat my order (soda water and lime) several times he provided me with tonic water and lime instead which my partner did not drink. Another note on the bar: as I had just settled back to my meal another member of the bar staff appeared to swiftly and distantly set before us yet another round of drinks that I hadn't ordered. He had left the table before we even looked up to realise what had happened. Confused we informed our waitress who quickly apologised and took the drinks off our hands. It was at this moment we decided to give up on the rubbery pork and overly salted chips and no sooner had we pushed our plates away, than we were greeted by a man carrying a drink, clearly a patron, who was in search of a seat for himself and his partner. Rather taken aback by the rash request to sit opposite us in our booth we quickly declined and informed him that we were not finished. Earlier during our meal we had watched as floor staff and bouncers removed tables and so we were very confused about the lack of organisation. While this rude interruption can not be entirely credited to the establishment, it is our opinion that had adequate floor staff been available to those waiting at the bar for seats, this would not have happened. Earlier during our visit, we had watched as several customers took it upon themselves to find seats as they had been standing abandoned by staff, at the door. Our plates were taken from us without any inquiry into how our meal was, despite the fact that more than half of it was still on our plates. We were offered a dessert menu which we quickly declined and received our bill instead. It was at this stage that we informed our waitress about the mix up in drinks which she very swiftly deducted from our bill with her sincere apology. We were forced to go to the bar to pay our bill as no one appeared to let us pay. As we stood waiting to pay, we watched as, what we assume was a manager, stood by talking to one of the staff members and ignoring us. He eventually took our bill without so much as a word in our direction and continued his conversation with this girl. Eventually we got round to being able to pay our bill, however we were still not asked about our meal or evening in general. As we left, we were once again hounded for our table showing once again the lack of organisation in this establishment. We gladly gave up our table and escaped the, if possible, louder restaurant. It seems a shame that such a beautiful location is going to waste on such poor food, poor service and the resulting poor evening.

Visited today for sunday lunch. Friendly staff, great selection of food and brilliant service. They also cater for children with a craft table- great idea. Will definitely be visiting again!

Had a relaxing lunch at the Four Winds. The food and service was excellent. Staff really friendly and nothing too much trouble.We didn't have any children in our party but would recommend this restaurant for families. They had a kids craft table set up and someone there to supervise children making crowns etc. This allowed their parents to relax. Keep up the good work.

I had a perfect evening at the Wine Bar with my partner. The staff were very friendly and did there job without being too intrusive. The food was delicious, my partner and I could hardly move after. Love this little gem tucked away in the outskirts of town. Very welcoming and lots of variety.

Visited the four winds when I came home for Christmas had a lovely meal staff really friendly as always and the atmosphere was amazing!!

I went to the Four Winds on New Years Eve on 31/12/14. This is a local bar for my partner and his parents. We went to the Four Winds wine bar after dinner to see the new year in. On arrival it was busy and we were happy to stand by the bar and drink. When we finally got the chance to order our drinks (the bar wasn't terribly busy and there was a lot of staff on) we asked for 3 beers and 1 cocktail.. My partners mother is in her 60's and wanted a cocktail to end her night. We were told by the bar man "Do you realise how long cocktails take to to be made?" He then went on to say how busy he was and that if we wanted a cocktail to come behind the bar and make it our selves then we heard him rudely taking the Micky out of us to his other bar staff. We were willing to pay the price for these over priced cocktails and to buy more drinks through out the night. Because of the rudeness of the bar staff at Four Winds. We will not be retuning again, we have told our friends we met later that night, the rest of the family and will not be bringing my family from New Zealand anywhere near this bar. By far the rudest bar staff in Northern Ireland. Please raise your standards and hire friendly and welcoming staff.