Four Seasons (Gerrard Street) in City of London, Westminster

It's fun to roam around and see different foods.

surly service, un-responsive, had to ask for chili three times. decided to remove the service charge from the bill.

Today, I went to eat a meal, the taste is not so good, the environment is still very messy, do not go to eat, when paying the bill, the Hong Kong people think that we are foreigners, deliberately did not tell us that there is a service fee, but also insisted that the list was pulled out and did not pay for us students alone, and finally charged an extra 12 pounds service fee, in our ignorance, the boss made a lot of money. All the students must not eat it.

A girl without glasses is not suitable to be a waiter, and she can keep her mouth shut if she can’t speak.

25 October 2024 What a tourist trap. Avoid if you can. Nothing was good

Loved the food here. Ordered fried rice & garlic sauce with morning glory veggies takeout due to limited seating.

The best restaurant in London's Chinatown. The duck dishes are especially excellent. Although it is rich and full-bodied, it is not overwhelming and is refreshing to eat. All other dishes are also delicious. All the staff are friendly and quick. In particular, Mr. Fong is very kind and helpful. If you're looking for Chinese food in London, don't hesitate to go to Four Seasons.

Very good service I received from a waiter named Ricky tam made the experience 100% better and has a very warm personality and the same goes for the waiter called Aries very explosive guy and will always give the best food suggestions the duck is 1000% the best duck I’ve ever eaten to this day definitely recommend and will be coming back soon

Good place for roast duck. I wish the duck that they served was warmer/hotter

The best fried rice noodles with beef I have ever eaten in my life!! 100 times better than the Chinese quarter of Paris! The Peking duck is far superior too! Too bad, they don't give much sauce, you have to pay extra for just a little sauce!!

The total amount of dinner ordered for 5 people that day was more than 250 pounds. Enjoying Hong Kong style dim sum 🧆 Overall the dishes are pretty good Environment 80 points Cleanliness 80 points The boss and service staff are very good, polite and friendly

Service was great. We were seated outside and the food came quickly. The famed roast duck lived up to its hype. Only item that wasnt that great was the egg fried rice.

It’s a great Chinese restaurant in the heart of Chinatown.

OMG! This food was amazing and the duck was beautifully served. The service was great and the was a great atmosphere. Would give 6 stars if possible, the food was that good.

The Four Seasons in Chinatown is a must-visit for anyone craving authentic Chinese cuisine! The roast duck is absolutely delicious—crispy on the outside and tender on the inside. The menu offers a fantastic variety of dishes, all bursting with flavor. The atmosphere is vibrant and lively, making it a great spot for a meal with friends or family. The service is attentive and friendly, adding to the overall positive experience. I highly recommend this restaurant if you’re looking for a taste of traditional Chinese food in London!

Extremely efficient service and wonderful food. Ambiance is great. Randomly sat next to a lovely party of 2, being seated at the same time as us, and 'sort of' ate family-style and the restaurant had no problem with it. We overextended our meal with conversation by at least an hour or two and the restaurant had no problem with it. Very respectful and will come again!

Three of us for dinner at 5pm on a Sunday. The restaurant was not overly busy but not quiet either. We had a reservation which seemed to confuse the waitress and we were placed in the queue at the door and handed a menu whilst outside but regardless were seated fairly promptly. The table was fine however plates are plastic / melamine which feels a bit cheap. There was also food from previous diners on the floor which could have done with being cleaned up. The food was really tasty and we enjoyed every plate. The service however was a bit of a let down. Perhaps not quite come enough to be 'rude' but certainly far from welcoming or friendly and it felt like we were an inconvenience to the waitress and she'd just rather we weren't there.

Been eating at four seasons a couple of times already their food has always been my favoritee but never have I expected this happen to me. It was on a weekend so I understand they were really packed. I was queuing up (alone) for the first time since I was in the area…for one hour outside. They were letting in couples and groups of 3 that was after me and I wasnt complaining because I thought they didnt have any space for one but it is literally the same thing they couldve just removed one chair. If you’ve been yes they have small tables. Anyways, the waiter asked me if it was okay to share a table since there was another guy who was alone as well. As a girl I didnt want to sit with a random guy so I said I can wait for a while. But then this waiter came back and said we could come in and showed us one table which I clearly told him I didn’t want. I was so uneasy and uncomfortable while I sat down and gave my order and couldn’t resist to be in that situation but ask to just get takeout. If they didn’t have a table for one they could’ve just told me in the first place rather than leaving me no choice but to sit apart from another stranger. Totally bad experience wouldn’t want this to happen to another person so if you’re planning to eat alone there just don’t.

The food was fine, but the service wasn't up to good standards. They confused some of the dishes with another table and said we should've known ourselves. Also, we realised too late that they gave us the wrong bill and we paid more than we should have, after confirming we wouldn't pay for one of the dish because they messed up the order. I don't recommend this place.

The Cantonese duck is unreal. The noodles are really good too. However, the premises is very old and very small. Food prices are very reasonable except drinks and service charge. Overall a very good experience.

The outdoor atmosphere was crazy but nice. The food was absolutely delicious. The staff was cordial and accommodating.

My favourite restaurant in Chinatown! Absolutely delicious!! Super service as well! The fact it’s always busy is a testament to how good it is!

Came here on a busy Saturday afternoon. The service was fast and friendly, the food was amazing and Ricky was a great host. Definitely recommend!!

The food was average. The service was terrible. We were waiting approximately 1 hour, after we got a table, but after several time they told us to go upstairs. Here we found terrible not hygienic situation. The dirty dishes near people were eating their ordered food. We were waiting approximately 30 min our food. They brought noodles and vegetables first, after +30 min they brought ours ordered meat and it was cold. The staff were not polite. My recommendation is to find another place to eat. Don’t choose this restaurant!!!!

I loved it!! So delicious and tasty! The duck is highly recommended!!! And the tongue too! Services is soooooo good!! Fantastic place to visit!

First, Ricky Tam provided us with excellent service! From helping craft our order to offering insight as it relates to the area, just top notch! Spring rolls were exactly what we wanted them to be: crispy and filled with fresh ingredients. Chicken Szechuan was expertly executed, with hot pot serving as a nice touch. Signature duck was simultaneously savory and succulent! Very good from start to finish!

The food especially the roast duck is great as usual, very thankful for Ricky Tam’s great customer service, it was such a busy Friday evening, he was very attentive, friendly, so efficient to find us a nice table quickly, it was for my aunties big 70th birthday celebration dinner, a good dinner table to sit comfortably in such busy environment is exactly what we needed. We had a wonderful dining experience, will definitely pass the good words to friends and families about this branch and come back soon!

Hello aunt! After the meal, he gave us lollipops and said we were just kids.

The best roast duck in town. The taste is unbeatable. Highly recommend for anyone looking to try Chinese food in London.

Pork trotters in dry pot Didn't eat a bite, picked out the bones from inside

We had the three bbq meats char Sui, roast duck and crispy pork and it was the best roast meats we have ever had in any Chinese restaurant we have been too, the duck was insane! You can see why they are renowned for it. We also had sweet and sour chicken, Singapore vermicelli and rice along with he three meats We booked (please book because the queue was down the street) and got through straight away, we were seated downstairs, it was quite cramped and unfortunately we were seated next to a particularly loud and brash group of men who’s conversation left a lot to be desired - the owners did apologise for them Service was quick, we were in and out within half an hour.

We arrived late very near closing and were welcomed in enthusiastically by our waiter , table for two no problem! In most restaurants in China Town , this late, you are not greeted so graciously But “Ricky Tan” is not your ordinary waiter Charming Knowledgeable Helpful and all with a smile and kind word All Waiters should be like this man !!! We shall be returning without shadow of a doubt oh yes and the food was good too!😃

Really delicious food (roast duck is a must), superb service from staff especially Jenny.

One star for the cold peking duck, which after the 1st complaint, it was served cold again. The one star also goes to the very small portion, I think the smallest in comparison with the rest of the restaurants in Chinatown. To conclude, the “restaurant” is of a very low quality with unjustifiably high prices.

Great service by Ricky Tam, which elevated our dining experience here. Food was pretty good overall too.

Food is always outstanding , Always the BEST service! Friendly, and helpful Wouldn’t go anywhere else.. great night ! Thank you!

Just a casual late lunch for me. Service is very friendly. Food is average and not disappointing. Price is reasonable. Decoration is minimalistic and a bit dated. But if you are after a simple meal without any fancy environment, then this one will be your choice.

If you order a combination dish with Rice & roast meat, the restaurant reduces the meat quantity with the pieces full of bones on a bed of rice. When they make a guess about you looking like a visitor, they don't even give you their complimentary orange dessert at the end of your meal. They basically rip you off. Not an honest establishment. Spend your money elsewhere.

Extremely rude and unprofessional staff, with discriminatory behavior from the older man at the cashier. We were served a dish we didn’t order, only to be blamed for the mistake. Food was also served cold. Additionally, the hygiene standards are appalling—cockroaches were seen running around. This place needs urgent inspection from health authorities. I strongly advise against visiting if you value respect, cleanliness, and a positive experience.

It's a beautiful place to have food. The staff are friendly. If you don't know how to use chopsticks they do chopsticks which are much better. You can take the chopsticks home.

Delicious Peking duck and Cantonese styled meal. We got the salt and pepper squid, sweet n sour chicken, fried rice and chow mein

Came for late dinner after a show at Savoy Theatre. The food is good and authentic. The service is excellent, ask for Ricky.

The food was amazing, very delicious. However, a staff member named Chou was very rude and ruined our whole experience. When we were half way through eating our food, he asked if we want to takeaway the food in the plates, but we were still eating. We felt like we were being rushed to finish our food, even though the two tables beside us had been there longer than us. When we asked for the bill, he started cleaning right away and was making very loud noises when he was stacking the plates and bowls. He also hit my hand with the dirty plates and didn't even apologize. Very disappointed with the service.

Amazing food! Best Chinese I’ve ever had! Ricky Tam was an awesome host highly recommend !! Great laugh with him

Super good chinese food I love it here !! And Ricky Tam deserves an absolute tip he’s the funniest and friendliest man and definitely made our dining experience fun and memorable !!

Fantastic food, very tasty and filling. Ricky Tam (Mr Lollipop) is always great to see and treats us well whenever we visit each week.

Ricky Tam is the best!!! We have been multiple times to speak with him. Great great place. Highly recommend.

Got the roast duck for take out and was highly disappointed in the quality. The duck had little to no flavor and the meat just fell apart, but not in a good way. The pancakes that came with it also fell apart, so it couldn’t even keep the meat and toppings in. The portion felt small for what we paid for. Maybe it’s because we got take out, but this definitely doesn’t deserve the title of ‘best roast duck.’

My friends and I dine in early one morning, the food was acceptable and the atmosphere was decent but we were disappointed with the service. One of the young waitress was very unprofessional, I'm a waitress myself and I know this is the way that should not be act. We expected better.

The restaurant I visited for the second time during my trip to London, Wenxing Pepper Pork Belly and Chicken Soup is so delicious! The roast goose and fried chicken are also highly recommended. Ricky is very hospitable and funny. Recommended for those who want to eat Asian food🫶🏻

If you don't have much of an appetite, order, helped by the photos on the Menu, meat, chicken or Duck with Rice. "But" if you have a lot of appetite, start with a Soup, I recommend the Hot & Sour Soup, just like the Wonton.. We ate three, with drinks and paid

Pleasantly suprised we only had to wait 10-15 minutes in the queue to get in, as the restaurant was very busy on a Saturday evening. Hors d'oeuvres were pretty average but the mains were amazing. Delicious. Service was on the slow side but the staff were very nice and it was packed as noted. Would definitely come again, but it's not cheap; could do with set price menu options. Charged for boxes for taking leftover food home until they overheard me moaning, and then took it off the bill lol.

Standards have improved tremendously, it's even better than Gold Mine now. And I've always preferred Gold mine to four seasons. But I take my words back, four seasons duck was excellent, the sauce wasn't too salty, and the soup was tasty.

Superb service by Ricky (pictured right) and world-class food. Food was so good we forgot to take a picture. Ricky was a gem as we needed to have a quick meal before a show. He got us seats and our food promptly it was almost magical! Thanks a million Ricky!

Fantastic experience, my husband and I went to eat with our two daughters and we loved it, we will surely return the next time we travel to London. Professional and very friendly service and spectacular food.

Had dinner at this restaurant. The customer service was quite poor. The server lady poured my water from the bottle and just shoved it across the table. She did not cone back to my table to find out if I needed anything. There was a funky smell on the outside making me regret not selecting a table inside the restaurant. The food was average in taste and proportion. The prices were average as well. Overall, I would recommend picking a different restaurant and if you do eat here, sit on the inside.

Very disappointing with the drop in food quality. Used to come here when I was a student 10 years ago. Their roast duck is no longer the best. Their roast duck is bland and the skin isn’t crispy, the roast pork’s skin is dry and hard, the stewed lamb brisket hot pot tastes one dimensional. The only good dish we got out of Four Seasons is their stir fried ho fun with beef in black bean sauce. If you’re looking for really good roast duck, try out Goldmine at Queensway. You can thank me later.

Very busy restaurant, unfortunately we was seated downstairs where there was not atmosphere, staff seemed under pressure but were attentive, Food was good but wasn't outstanding, the peking duck was the star of the meal.

I booked a table for 5 and we had a very pleasant time. The food was excellent but we were disappointed with the state of the toilets.

Arrogant Hongki waiter, poor attitude and rud, just like in Hong Kong. Regret to enter. Food taste is poor, not worth commenting further

The service wasn’t great to be honest. At first, they got our orders wrong and our experience wasn’t pleasant. In general, the customer service was rude and only the young lady server was nice but the rest needs to brush up on proper customer service skills. Food was okay and nothing exceptional.

1 star because ALL staff were rude and food was poor. Duck was cold. Skin was hard. BBQ pork was cold. Service was extremely poor. Half eaten plates of food taken away by waitress 15 minutes into dining. They tried to add items which we didn’t order into our final bill.

Service was very bad, with staff being rude and added additional items to the receipt.

The crispy pork was tasty, but we didn’t like the service. When we asked for tap water, they brought us bottled water, and when we ordered our food, we felt pressured to order an extra dish because the waiter thought we were ordering too little. Additionally, they add a 12.5% service charge. The place isn’t very cozy, and the dining area is really small, with people sitting right next to you, elbow to elbow. I wouldn’t recommend the experience to anyone.

We went to Four Seasons just to try the recommend Peking duck. We were seated quickly and the waitress was polite and friendly. We ordered a whole duck and it came quickly. The skin was soft but the meat was juicy and gamey. There was easily enough food for four. I've scored it down as the meat was quite fatty and not well rendered down. Which made parts to unappetising. The bill in total was over £50 Inc 3 cans of drink and service charge.

We were unlucky. The Peking duck was cold, they asked for utensils to cut it, the waitress nervously threw forks on the table)) this was the first time I left a restaurant so quickly.

Authentic cantonese food in London Chinatown. Must try their roasted duck 🥰.

Perfect roast duck and mapo tofu

Went for lunch here. Had the roasted duck, shrimp rice, vermicelli noodles (spicy), crab and sweet corn soup. The duck was ok, the soups were great, the rice was also well done and full of flavour and well balanced. Would recommend but food wise I would say maybe 6/10. Abit pricey.

The restaurant Four Seasons is very well known by many foodies. I've been going to eat here many times. So now I'm very confident to come here to review this place. If you like Chinese food that is absolutely delicious and friendly priced, then this place is right for you. It's not a luxury place but is typical for a Chinatown. So many people like food here. So the restaurant is quite busy. Be aware that you may have to queue outside sometimes until you get called to get in. The food is very tasty and there is a big choice of dishes. I 100% recommend that you will not be disappointed.

A picture says more than a thousand words. We really recommend taking a look here! !

Food was awesome. We had Cantonese duck, Morning Gold and steamed rice

Super tasty duck! Other dishes very tasty as well. Really good Chinese food.

Ordered half roast duck for takeout. Majority of the pieces were just the bones: neck, spine pieces and tail. Wouldn't go again

Food is just soso, Service also not really good. Probably will not come again

Amazing well done chinese food 😋 Super tasty and the stuff is really nice and kind 👌🏻👌🏻👌🏻 Highly recommend ☺️☺️☺️

The food is really good, so forgot to take pictures. Good service.

The food was good, but not outstanding. The extremely unfriendly service was particularly annoying. Reason enough for us not to go here again.

I’ve tried Malaysian and Singaporean pepper pork belly soup. I feel like this is a bit exaggerated⋯ It seems that there is no hit the spot But on a very cold day, I want to drink a lot of soup Maybe this is the best choice in London?😄🤣

I had my birthday at the Four Seasons and was very impressed by the attentive services, delicious food and extra effort Ricky and his staff went to to make it an entertaining and fun evening! A gem on Gerrard St.

Awesome Cantonese food in the heart of London Chinatown - possibly one of the best anywhere in the world we’ve tried. We had their signature roast duck, sweet and sour pork, sting beans, sizzling beef and scallops and pork belly - all fantastic and well flavored. Were here right when they opened on a Sunday morning and surprised to see lines outside other restaurants while while Four Season was relatively quiet. High recommended.

Roast Duck & Char Siew HIT THE SPOT. One of the better asian food I've had in London.

I understand now why everyone used to go on about this place. I will deffo be back😊 Ordered the main duck with chicken as well, singapore noodles, prawn wontons in chilli oil and the best lemon chicken (my favourite from everything we ordered)👌

our pilgrimage to Four Seasons started from its HK branch which locates at an inconspicious corner off Central with good food. We tried Stir Fried Rice Noddle (Ho Fun) with Beef and this is the best around the globe: bouncy and silky rice noodles, not greasy, with sprouts just cooked and crispy. We cannot resist re-ordering the dish after it is gobbled up within 5 minutes. We also tried roasted pork and it is tender with the authentic taste. Stir fried spinach is fresh and soft. Portion of food is not big. Usual noisy atmosphere where large parties are dining in Chinese restaurant.

tiny place avg food nd very poor service and they charge 12,5% for service ?

Tasty meals!! Always busy but really good food! Service exceptional ♥️

We tried it because a friend recommended it to us and it left no one indifferent! Go early or reserve the Cantonese duck in advance because it runs out. We went twice; In the first one the waiter told us that we couldn't order all the duck we wanted and since we were upset we decided to reserve 3 ducks for the next time. Their Cantonese duck is truly delicious :)

🇬🇧 One of the main reasons I travel from York to London is to enjoy the duck at Four Seasons. It's simply exceptional.

Was here last week for dinner (7:30pm). Relatively quick service at a busy hour and in a touristy spot, but the food was disappointing. The roast duck had soft skin and was bland, the egg fried rice that came with it was equally bland and flavourless.

Ricky is a top man made me feel welcome even though i was on my own Staff are awesome food was delicious reasonable priced and fast service i wish my wife was with me as she loves this place

Expensive and absolutely not to be recommended. The aromatic crispy duck was pulled meat all over the plate (with bones) and it was way too dry. A toilet downstairs was broken, the service was not very friendly and after we ordered some more pancakes (because there were not enough pancakes compared to the amount of duck) we waited for almost 15min. When we reminded another waiter that we were waiting for more pancakes, he tried to fob us off with the words "our kitchen is already closed". After we explained that we had already ordered them quite a while ago, we got them quite suddenly in a minute, this sudden chance of mind seemed strange. One of us had a beef dish, which didn't include rice as a supplement, so we had to extra pay for it, as well as for the few more pancakes (brazenly!). One of us felt sick after the meal, the other two of us didn't enjoy it as well. After all that having to pay the 12,5% service fee on top of the already expensive meal prices is a true impertinence! We will definitely not return to eat in this place.

The food was lovely and the service was great! Ricky Tam was a fantastic server!

Amazing food and service from our Server Jonny Tang . 5* can't wait to visit back

I had to give this a try after trying the other famous roasted duck place in town. I came just before dinner hours and it was a good decision as the queue piled up when I left the restaurant. I ordered their 3 roast mix comprising of the roasted duck, roasted pork belly or siew yoke and the BBQ pork or char siew. The portion was rather generous and I loved the soy that came in the rice because it was so aromatic and savory. The roasted duck here was moist in its meat texture and although the skin wasn't crispy at all, I was delighted with the luscious fatty layer which is essential in a good roasted duck in my opinion. The fats added juiciness to the flavorfully seasoned and succulent meat. The roasted pork belly or siew yoke was commendable with its noticeable 5 spice aromatics and a good ratio of fat to meat. The BBQ pork or char siew was also nicely marinated. Overall, I am pleased with their offering of Cantonese roasted dishes.

I've been here 3 times now. The 2 times i've been here was good but my recent visit i was very angry with my experience. The lady with the short hair and jeans was very rude. I had asked her about a dish whether it comes in a sauce and she started giving me attitude. When my partner was ordering the food, the lady was making hand gestures, like she was saying to hurry up. I witness the same thing happening to the other customers beside me. After this another lady stood beside us making us feel very uncomfortable like she wanted to kicked us out, at this point i decided I'm definitely not paying the service charge. She comes back with the card machine and when i told her i want the service charge off she's asking me why like she's the one paying. She has no manners either. I told her how her colleague was rude and i had a bad experience , i demand the service charge to be off. The rest of the workers were nice, it was just those two that really ruin our experience. As i was walking out i saw the manager and acknowledge him however, he decided to ignored me, all because I didn't pay the service charge. Instead of feeling entitled, Next time keep your workers in check and just maybe, u might get the extra money you was craving for !!!

We got stuck in London going home from Vienna. We stopped at Four Seasons in Chinatown. Amazing food and service 👍 Recommend roast duck, pork, and pork belly. But Chinese spinach, and Szechuan Beef was outstanding too. Ricky Tam took care of us very well and we know he will do the same for you. Enjoy!

Overhyped greasy duck. I have not even finished my main meal and they are shoving me out the door. Akin to a fast food joint rather than a sit down proper service. Try Lido which is opposite. They don’t hurry you at all. I am sure the staff are on some kind of competition - who can get the diner in fast and them out equally as quick.

We love duck and while in London our one mission was to find the best duck, Four Seasons made the top of our list, and not only was the food amazing but the staff was out of this world! Ricky took care of us like we were family and I can’t speak highly enough over how great the food was! We had both the Peking Duck and BBQ (Cantonese) duck, don’t hesitate to stop by! Ask for Ricky!

Really enjoyed our dinner here and very much liked the food! We came on a Monday evening and it was quite busy but some tables were still available. They gave us a nice and relatively quiet table for two in the back of the restaurant. We ordered the Cantonese duck (boneless), the barbecue pork, steamed rice, and spring rolls. The food arrived very quickly (funnily, they served the spring rolls only after the duck and pork) and tasted very flavorsome and satisfying. The pork was not overly fatty and nicely seasoned in a rich dark sauce. The duck was definitely succulent and tender, slightly on the fatty side but just about right. The atmosphere is no frills and the service was good: functional and also quite friendly (we had been here years ago when the waiter was much grumpier). They seem to have several branches across Chinatown and I don’t know if they all serve the same food and if it is to the same standards but this one is definitely recommended and worth a visit.

Best restaurant in Chinatown. Love it here