Based on 64 opinions finded in 1 websites
Opinions
Don’t order from here on Saturdays unless u like waiting 2 hrs plus and being lied to about time frames. Then when the food finally came they forgot something. I had to ask for a can of coke as compensation… food taste ok and is reasonably priced on the upside.
Lazy Boi . 2024-11-30
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Made an order tonight - waited 2 hrs before calling the restaurant, only to be told the food was on its way. Another 20 mins later and no food! Rang again and was told we had cancelled our order?!?! When we confirmed we hadn’t cancelled the order, the woman on the phone hung up on us. Won’t be using this establishment again. Avoid! Avoid! Avoid!
David Stocks . 2024-07-14
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Have used this restaurant a few times before as it’s local to us, but have faced repeated issues with late delivery - over an hour in some cases. The restaurant has never offered any form of compensation and just says “it’s on the way”. Will be looking elsewhere from now on as loyalty is not valued by this restaurant.
Beck Spencer . 2024-07-14
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Pre ordered food at 5pm for 7.30pm and didn't arrive. When I rung them it wasn't even cooked and still had to wait. Very poor
Paula Bennett . 2024-07-14
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Great Chinese, always my go to Chinese, such quick service and food is always right and hot! Lovely family too, highly recommend
Jessica Adkin . 2024-05-19
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Nice food but don't take card payments...pain when you don't carry cash ☹️
Louise Flower . 2024-04-13
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Best Chinese food around. Efficient, tasty and good portions! Very reasonable prices too..and you can watch them cook if you want..what's not to like!?
pete woodward . 2024-04-11
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Been Ordering for years how ever the most recent time we had our food, me and my partner was left throwing up all night and stomach ache through out the next day. Avoid ordering seen as when I told fortune kitchen she said it wasn’t her food and ended the phone. Sad really because the food had always be okay before :(
Ameliyahjordan Rimell . 2024-03-26
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Ordered a meal at 17.06 and at 20.00 still waiting for meal. Did ring them up at 19.25 and was told it would be 20 mins. Still no food.
Paula Bennett . 2023-10-21
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Our local go-to takeaway, never had a bad meal. Great food and great service at a great price.
Bradley Dexter White . 2023-08-27
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Had a delivery, lovely food which arrived on time
Donna Harlow . 2023-07-15
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Ordered sweet and sour chicken Hong Kong style, cost £9 and came with prawn crackers and fortune cookie. Tastes great and was ready in 10 minutes. Winner winner Chinese dinner.
austen blakemore . 2023-04-28
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Will not be ordering from here again, worst meal I have ever had, went in the bin.
John . 2023-02-12
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Really poor quality food. Like really bad. Please avoid.
Lexington Steele . 2023-02-11
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My previous review is below. I would disregard any review over the last 2 years as they have really improved. I have tried a few items on their merci now and they are a lot better. Has got better of late. For a while this place was not very good but they seem to have upped their game and the meals I have had from there over the last few months have been very good.
Brett Screen . 2022-09-04
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Order from here about once a month. Love the food, great service, no complaints. Never had any issues with bad stomach or late delivery like some of the one-star reviewers on here, so just thought I'd balance it out with my consistently excellent experiences here.
Christopher Dann . 2022-05-18
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Food was quickly delivered. Food was hot and excellent. Very surprised as to how much there was per portion.
Michael Newcombe . 2022-02-04
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The food is OK but generally quite bland. The chicken with cashews was particularly disappointing as the sauce was translucent and gloomy and the chicken lacked any firmness as though boiled from frozen.
Rob Allan . 2021-10-19
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Never had even an average meal from here. Always excellent. Easily the best Chinese takeaway in the area.
Amanda Jenkins . 2021-07-15
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Lovely Chinese home cooked food. Always perfecty cooked with extensive vegetarian menu. Served with a smile. Thanks again Fortune Kitchen :))
Jenny Nicholson . 2021-06-27
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Very good chinese but delivery driver was unprofessional
Will . 2020-12-04
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Chinese are always a bit more expensive and this one consequently is quieter than the fish and chips next door. The teenagers in reception get the order right every time and should remind you they dont take card payments. Noodles are thin (Singapore style I think rather than thick traditional chow mein).
Rich Wood . 2020-09-03
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We have had a few takeaways from here and can honestly say they have been the best I've had. Food is hot, tastes lovely and reasonably priced. Would highly recommend them.
Debsy H . 2020-08-01
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not really enjoyed it the chicken balls where soggy beef in black bean sauce was all over the carrier bag did not enjoy it at all . thought I'd try something new sticking to my original Chinese.
Becky Hames . 2020-06-23
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Love it great service and great food love happy meals deals great value used to live in stapleford now long eaton well worth travelling to get food from there excellent
michael turnbull . 2020-03-15
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This is sooooooooooooooooooooooooooooo cool that i wish i could eat daniel weng. If he was on the menu i would give it 5 stars even though ive never even ate it. I am now going to spam poo. Pooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
dsa zasf . 2019-09-18
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We order every Saturday. Just had a chicken curry, sauce was like water terrible. Spare ribs in happy meal very poor quality. Sorry but will think twice before ordering again.
Judith Harrison . 2019-04-06
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I ordered our Chinese from fortune kitchen at approximately 10 past 5pm. I have just looked at my phone and found an email from bigfoodie letting me know that they had cancelled my order. Not impressed!!
Rachel Wollaston . 2019-04-03
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The best Chinese Takeaway in Stapleford; we're very 'fortunate' to have it so close.
David Radley . 2019-03-21
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My Friday night treat. Lovely food and very friendly staff.
Adam Davidson . 2018-12-01
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Friendly, quick and gorgeous food
Michelle Coakley . 2018-09-27
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Very rude owner and short changed when delivered to Beeston Nottingham told company this and they said I am liar. So charged £9 for a £5.80 chow Mein disgrace. Do not order from them.
Jamie hanford . 2018-05-08
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Always order from here best takeaway in stapleford
Sarah Wootton . 2018-04-29
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After ordering from here always been good but the last two orders have been wrong and not hot food, feeling very disappointed
Joanne Mcghee . 2018-01-12
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Ordered food at 6pm; still have not received it by 8.20pm. When I called the restaurant I was (i) lied to and told it was on its away at 7pm, (ii) hung up on and (iii) by 8.15pm told that they didn't want my order and that I could get lost. Basically this restaurant has disgraceful customer service and is completely unrepentant as to its failings. It should not be allowed to trade and clearly maintains a turnover solely by a lack of any reasonable alternative - order at your peril.
Tom Bicknell . 2018-01-03
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Had one of the best Chinese takeaways ever . Definitely be ordering again .
michelle gibbons . 2017-06-10
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Use this place once a month, never had any complaints!
Ste Dudley . 2017-03-02
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Worse Chinese food I've had in my life. Not had any sleep due to bad stomach. Order at your own peril.
Luke Harrison . 2016-08-11
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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27 Opinions
Hour and a half delivery! So 30 minutes late. When food arrived it was almost cold, noodles so overcooked they'd turned into a mush, rice not much better. Vegetables almost raw, chicken dry. Schezuan not spicey infact tasteless. Batter on chicken balls almost raw. Waste of money.
202 Opinions
Completely useless. Wife ordered a pizza, driver made it all the way to the house, sat in their car, then left. Apparently "took a picture of the front door", yet didn't try knocking, which you would figure a person employed TO DELIVER PIZZAS, might actually do. Person on the phone at the shop lied through his teeth, claimed to have not only phoned twice, but actually spoke to my wife. "Its all on the call logs, we've got it recorded!" Stick to making mediocre pizzas, don't think your Bollywood career will be taking off anytime soon. Refused to refund the order, rude and obnoxious from the very start of the phone call. Apparently we have nothing better to do than spend money on pizza, to simply have it bought to the car park, and sent back to the shop. I'm no philanthropist or owt, but if I was gonna send food here and there, I'd go tesco and pick something up for a food bank. But no! We lie! Eventually, pizza has to be remade, and sent out. So 20 minutes stood in the cold waiting for it to turn up, as the tracking had been marked as delivered, and the shop would just hang up on you if you phoned up asking. Would've been nice to sit in the warm house on a cold December evening, but already having been amazed by the ineptitude of people being able to do simple tasks like pressing a doorbell, and pizza turns up at last. The fact I've got to give 1 star goes to the second delivery driver. Friendly, apologetic, and seemingly not surprised. So kind of get the feeling we're not the first people it's happened to. Feel bad for the guy. Nothing worse than being a decent, friendly, hard working person having your reputation ruined by rude, obnoxious, deceitful, lazy co-workers. Go somewhere else, don't bother risking it.
447 Opinions
Worst chip shop tea ever had last night. Portion sizes incredibly small. Chips dreadful, fish cake should be called a potato cake, large cod??? Really??? and after my kids excitement of them now doing kebabs.... don't bother... the portion you got for £9/ea... smallest kebab ever, forgot the salad too and barely any sauce, all dry and tasteless. Absolute waste of money. Very disappointed, expensive treat for tea and hungry family.