Flamez Lounge in Stockton-on-Tees

Cash only makes it a bit restrictive in 2024. Food quality though.

Best parmo I have ever had! Homemade chips were amazing, along with the garlic sauce. Arrived so hot, which really surprise me given the distance 😍

beef. dinner was absolutely beautiful

Great burger, best in Teeside most times

I ordered home made chips but got cheap oven chips which were poor

Poor service. I had the worst experience I ordered food they did not deliver on time I had to cancel my order but they still went ahead and took my money . I am very disappointed would never recommend

Have ordered from here lots of times and usually love it but the food was 30 mins late (the driver did have to wait a minute or two as I didn’t hear the door my fault) also paid £11 for a “brisket mac and cheese” for it to be a smaller portion than usual and no brisket on it! Bit disappointed tbh!

Really disappointed with this. Ordered loads of times from here before and the food has been amazing quality, piping hot and the order is usually correct. Unfortunately tonight just wasn’t their night! Food arrived late, had to ring to chase them. All

I should have known when the whole restaurant was empty to just walk out but we didn’t. The waitress didn’t know what the drinks were but she was hella pretty. I assume he was chef by the clothes he was wearing but he was just casually laying on one of the booth seats? You could hear arguing in the back. The whole customer service was little off. The food was somewhat questionable? We had the flaming sizzler and it was literally covered in tomato sauce. Not ketchup more of a tomato puree. The buffalo ribs were overdone and had no seasoning. Not even salt or pepper yikes. The only good thing was the parmo. We opted for a steak topping rather than a pepperoni topping. It was a huuge portion and had a good taste. Overall was it worth the journey of 50 minutes? No. Would I come back? Definitely not. Save your money and choose somewhere else. I have given two stars only because the waitress is pretty and that the parmo was decent. They can do better but choose not to.

Past few times it's came to my door an hour late and food has been cold with missing items.

Came here with friends and family. As usual the food was excellent. It's hidden away but worth the effort. Will come here again when in the area. Service was excellent. The only downside was the lack of air-conditioning which necessitated having to leave the door open because it was so hot.

Amazing beef on this Sunday lunch, will definitely order again, thank you! 👌🏻

loved the food,homemade chips were outstanding and lamb chops were tender

Came here from Birmingham and found a fantastic hidden. Special thanks to Kim for making my stay 5 star. All around great service. I’ve tried flat iron steak and shisha all of which fantastic.

Ordered a T-Bone…. Got half a T-Bone, literally half of it missing! Missed 2 portions of chips off the order and didn’t read the notes that I had requested. Last time from here for me

Not ordered for a while but tonight was a great disappointment. The meat was not what we ordered and had meats in it not on the listing (good job we were not allergic). The sauce was more like tomato pizza base sauce than the usual sizzler sauce. The salad was old and soggy. The only decent part was the chips as usual great quality. We ordered two and they were both really bad quality. Shame they are usually nice.

I used to deliver for this shop...owner was absolutely amazing and friendly.... pizzas are the best there...will be best experience for you there ... strongly recommend them 🙏

Went for my birthday 🎂 meal was lush... there was nobody there so I liked it like that because they made sure the food was nice enough for me... we even had a cheeky sheeshah afterwards too the lounge area is 😍 🤩 👌

Not only did it arrive late but when it finally did arrive and we managed to get settled down to eat, it wasn't what we had ordered. We ordered the chicken and pulled beef sizzler but when we opened it up it was chicken and donner meat. As I cannot eat donner I couldn't eat it.

Best T-Bone I’ve ever had! Cooked to perfection

reallly disappointing order this time. shame as I love this place usually. chicken had some pink bits.

Burnt cheese round edges , burnt on bottom. Avoid

Don’t order mix grill because all its just plain grilled wings and chicken with sauce on there

Kim is absolutely AMAZING!! Service and food were 10/10. Faultless! Thank you for taking care of us. Quality place would highly recommend.

Staff were really friendly, really tasty food, steak well cooked

tasty and amazing taste of this restaurant

Excellent steak Parmo, delivery took a little while longer than expected

Large party sat in at flamez lounge, the server was great. Friendly & approachable. Good was great, all portions were huge 👏

Greeted on arrival. Friendly staff. Was given menu suggestions. Food was cooked to order. And delicious. A very generous portion on a plate! Decor is beautiful and the place is lovely and warm. Two downfalls, you cannot use your card. And they don't have cordials.

Service was brilliant and the food was phenomenal!

Yes great food plenty of it cooked well, moderate priced

Came with correct food and was nice and well priced!

Disappointed to see alcohol is now served here and although food was still decent, it didn't have the same zing as before.

One of the worst experience. Ordered iron flat steak and it was totally yuk🤮 didn’t cooked well and hard like a rubber. 👎🏻

Ordered from here a few times now - food is always amazing. Best pizzas around and their homemade chips are delicious 🤌🤤

Stopped off on the way after a day in York, kids were famished and thoroughly enjoyed every bite! Service was brilliant. Food was served hot and fast. Sauces were home made and tasted great. I am so glad we chose this over the others on the way back. Definitely worth a visit!

Excellent food, can't fault it, highly recommended

Really excellent food delivered yesterday at 6pm .4 cheese Parmo was very tasty.. Homemade chips were gorgeous.. Good size portions too 👍

Me and my brother really enjoyed our food, very nice atmosphere, management was very polite and genuine! We ordered a lot of food and we were very surprised how reasonably priced everything was in such classy place! Definitely worth travelling from Newcastle, will definitely be back Inshallah

The food was nice, only a bad thing is garlic and chilli sauce. There is no taste in both sauces, which made me take one star away from reviewing. The staff was very nice atmosphere was very good.defo going back.

Top drawer parmos and amazing staff.

Very nice and relaxed place Food and Shisha on point

I did read a previous review which gave only 1 star because their pudding wasn't quite right yet they lauded the decor and the staff. Doesn't seem quite fair 🤔 Myself and son were recommended to this restaurant by one of the local companys who raved about their parmo which being a londoner had never heard of. He wasn't wrong. The food looked amazing, tasted great and was only beaten by the owners friendliness and the decor. We both left with a full belly and a smile on our face. Highly recommended 😊👍

Popped in today for a Turkish Parmo, food was brilliant as always! This place is a real hidden gem that more people should know about. Highly recommended.

DO NOT ORDER from this place if you expect your order to be prepared in time. Very poor customer service, rude responses to the issues I experienced. Advisor I spoke to was unwilling to assist me in getting a refund. Have been late every time I have used these for lunch - waiting almost twice as long as I was told I would be each time. I will not be making the mistake from ordering here again.

Amazing service, good price and comfortable lounges!

Doesnt even deserve 1 star really .. first order ever made through ‘just eat’ never turned up was blamed on new delivery drivers was told i couldnt get a refund so was honoured another order for the same price .. ordered since several times and delivery times are always what id deem as an excessive wait !! Tonight ordered food @ 7:30 pm to call 2 and half hours later because still no food to be told the order had conveniently just made it to them baring in mind i had originally called 2 hours after ordering to be to told my food was on its way .. demanded a refund this time round and was told they could still get my order to me but with a 45 min ‘ish’ wait time .. but that quickly changed to actually we will be pushed for time so you still might not get your food .. refund was apparently processed as the phonecall was happening but also told i am best to chase it up in 3/5 days which didnt give me much hope or confidence as i see that if a refunds processed it WILL be issued with in that time scale anyway .. refund lands ill be happy but manager didnt seem all that phased by the prospect of losing custom due to poor running of a takeaway service !! Over all extremely poor service and will not be using this establishment again !! Read the poor reviews written as i can assure you that they are correct and sum up most if not all of my experiences through this establishment !!

Very nice burgers, definitely recommend

An average experience, food delivered quickly, but was a little cold. Quality of parmo above average, wasn't cheap at £16.50, however I ordered and paid for the hotshot and received a plain instead

Great menu and very nice halal food. Generous portions

Really delicious food, steak, grill and the whole platter was amazing. We were 4 colleagues on a company visit and all of us were delighted to discover this place. Recommended

I don’t normally write reviews but thought I had to. I was in the area and this place had high reviews so thought I give it a try with my work colleagues. The place was what looked like a industrial estate with units around it. We walked in and were very pleasantly surprised as the decors inside is really nice and the atmosphere is great even though the music was slightly too loud. Service was really good and the waitresses were really polite. The food arrived and was very well presented and looked really delicious and we couldn’t wait to tuck in. We ordered chicken wings with hot sauce and they were really good. Really well cooked and came of the bone really easily. I had a medium rare T bone steak with mash and fries and my friend had a flat iron steak medium well done as he likes it like that. We were very disappointed with the steaks as mine had no flavour to it and seemed to be medium not medium rare. My friend was also disappointed as he said he has had better. Again no flavour. Both our mashed potatoes had lumps in it and it was not creamy at all. The fries were the only thing along with the wings that were nice. We then ordered a Ferrero rocha churros and when it came it had minimal chocolate. We then asked for more chocolate and got it in a tub. Overall desert was okay but not great and food was not good at all. If food was great then defo 5 stars. I gave it a 1 star just for the dessert l.

Having read wonderful reviews my experience was mixed, the nachos starter was brilliant, however my mixed kebab was a disappointment and the chicken was overcooked and dry and hard. There was one waiter who was quite pleasant but generally I was ignored and had a job attracting his attention when I needed another drink

Food was lovely but the service was slow, should have had extra staff on

Ordered on Uber Eats (with Uber One subscription) and after 3 and a half hours, it never showed up, even after I and an Uber Eats representative rang and they promised both times if was out for delivery. I'm absolutely appalled, will not be ordering from here again.

Lovely ambience and amazing quantit of food!

The food was delicious and had so much flavour as well as the friendliest staff we’ve ever encountered and the price is great

Terrible service, still waiting for a refund from the 21st of July due to their faulty app, chased up a week later and no response and still no refund, had to open a dispute with my bank.

Horrible 1st time tried and didn't like it smelly

Love the vibe over there, professional and polite staff.

Fantastic food and service. Well priced. Recommended

FOOD AT FLAMES LOUNGE IS BANGING 💯 😋

Nice ambience and service. Lovely food too. Definitely going back again and again plus everything on the menu is halal!!! 😁

Food excellent service brilliant and nothing was an issue at all.

Unable to get a simple Order correct. Kabab with lettuce and mayo only. It came with no mayo and with chips that I didnt want and full salad that went to the bin with the chips. Just a waste of time and food. Last time I go there.

Tasty kebab & garlic bread! Fast collection, friendly staff!

Had a great time with family. Food was really good and service was fast.

Yesterday night we tried flamez lounge, We ordered a mix grill, turkish parmo and chicken penne pasta. Unfortunately I didn’t take pics of that I’ve a short video which I’m not able to upload but the mix grill was outstanding of them all, All parmo comes with two sides and a dip. Pretty much quantity of food and reasonable pricing They provided complimentary fruit trays for iftar as we were fasting. Their service was very quick and ambiance of the place was nice too. I’m definitely returning for trying their steaks P.S everything was halal. Quality: 9/10 Service: 10/10 Ambiance: 8/10 Value: 9/10

Honestly some of the beat food we've ever had. My fiance said you just put Hard Rock Cafe, universal studios, Florida into second place for his best ever burger!!

I absolutely love the place they have really really done the place up really well the service was 10/10 the hospitality service was 10/10 do I recommend you go yes please what you waiting for go try it again and again and again please

1st time ever we visit today..... Service speed 10/10 Customer care 10/10 Prices 10/10 Food quality 10/10 Taste 10/10 Honestly speaking absolutely loved it, beautiful environment.... Highly recommended.....

Very slow service had to keep asking for things they missed but other than that my food was unreal

You feel the love and laar pyaar with these lads. Value for money off the scale, ambience hits near fine dining amazing kit out. I think they can improve the menu more, need better kitchen cheffs. They have the set up to make the place bounce. Grind fresh meat on site and get smash burgers, flame grilled burgers, smoked meats, brisket, pastrami,

Can't fault it. Food was amazing. Service was excellent. All round great value. Shame it's hidden away but also means it was quiet and cosy

Amazing food, fairly priced with friendly staff. Will definitely visit again.

Ordered a delivery from Flamez lounge as a treat for the family. Was quite expensive but had ordered from here before. We waited a long time for delivery and items were missing. Very difficult to contact the restaurant - when I finally got through I was asked to ring back in 10 minutes which I did. The restaurant offered money off our next order but we have had problems before and we’re trying them for the last time - never again so money off was not acceptable. The restaurant blamed a busy Saturday night - I felt they were quick to take my money but not resolve the problem and upon reading previous reviews this is not an isolated issue - My advice would be to spend your hard earned cash elsewhere.

Nice quiet atmosphere nice Halal food generous portions and friendly staff on all occasions I’ve visited

Food Quality Assessment (Size, Pricing, Hygiene) Currently reviewing foods in the vicinity during a travel visit. The pricing for the parmesan would be considered similar pricing if the cost was half the amount compared to their other places. This would constitute as a small paremsan if the price was not £11.50-£12.90. However, the cost could be justified by the business in how it was prepared and the quality of the ingredients used as the chicken was straight out fresh. The fresh taste was noticable from the colour and texture. The presentation of its food is worthy of 4-5 stars. I do recommend as a suggestion that an extra sticker or the existing sticker can be used to seal the box so it is not tampered by anyone upon delivery. Many large food chains seal their foods in brown recycled polyester during deliveries especially during COVID, whereas small food chains use plastic bags as an alternative approach to secure the deliver goods. Unfortunately, this was not sealed. The salad and sauce is fresh. I do recommend the quality of the chips could be subtituted with a different and better type of chips. However, you have to pay higher price separately for this. It's last inspection was reported to be on 12th April 2021 (5 out of 5 stars). Delivery Assessment (Handling, Delivery Time, Experience) The delivery was quicker than expected saving 35 minutes than its estimated delivery arrival. The time of order was not during rush hour but it is expected that businesses around the area do their best to deliver within the hour. Therefore, I'm satisified with the fast delivery upon received. Overall For fresh ingredients and its preparation, I do recommend this place. However, there are other places that can do better parmesan. I believe this item on the menu is not their main speciality. Nevertheless, the bechemal sauce, preparation of the batter and chicken and coating is very well-done. Would I order from here again? Very likely. A professional and well-respected service and a fast delivery received from this occasion. I would be ordering other items to taste instead, more so of their house speciality. Room for Improvement Online ordering and delivery has a different experience than in-dine. I have ordered for the 3rd time and unfortunately the third experience met some inconvienences. Whether than is prioritising their customers in the restaurant first than online orders, it is defintely can cause frustration to the customer waiting for their meals, especially when it prolongs longer than an hour and 30 minutes. Downgrading this review from 4 star to 3 stars as it is fairer on consistency of service via online orders.

First time in here last night 1st Feb 2022, tell you what if you haven't been to this place over Thornaby, then in my humble opnion your missing one of the little gems in our area. Food out of this world, presentation, out of this world, service, 5 star. The restaurant itself is on small side buy very cosy, but looks fantastic inside, Well done to the owners and staff, I've started to tell anyone who'll listen about this place, ps keep this a secret don't want everyone knowing 😉 lol 👍

My husband ordered steak and chips for us as a treat, it was delivered without the chips and sides. He rang up to say they had missed them from the order and he requested that they sent them out as soon as possible that was at 8.15. By 9.45 nothing had arrived so we rang them up again to be told that they had been busy and could send them out now or add to next order. To me this wasn’t acceptable as the takeaway wasn't cheap and what benefit would it be adding them to the next order when that is what the meals come with. So sat here very hungry and all round just very disappointed in the service. Even by the time the chips n sides come i will be eating re warmed up steak.

Ordered tonight. Missed off chips, salad and sauce. Basically everything that went with the chicken and meat. Lamb chops were dry. No sauce, ribs were nice however they were slow cooked and the meat must of fell off the bone so I got two small Ribs and a couple of bones!!!! Food that did turn up was freezing. Mac and cheese was disgusting. Rang up to ask for our order to be resent. She said she would resend the missing food but it would take ages because they were busy! Asked for refund, got told to ring uber, rang uber and was told it’s down to the restaurant. Manager said they would ring and never did. Won’t order again. They don’t care about customers or are willing to help. Just fobbed off. Avoid.

The place is very nice and cosy, food was scrumptious.. We ordered lamb chops, chicken wings from the starters and full grilled chicken from the main.. Everything was delicious. Highly recommended.

Tried it for the first, was a bit skeptical due to mixed reviews .Ordered their grill item and a pizza and to be honest loved it.They tasted different and better than other usual takeaway shops . Worth a try,actually I am trying their steak tonight 😋 I am sure it won't disappoint

Amazing food. Very friendly staff. Can't wait to return

I've had Sunday dinners from all over, hands down Flamez Lounge is the best. Mashed potato is unreal!! silky smooth.

If you enjoy stone cold food, delivered 45 minutes late and may include a cremated steak, then Flamez is the place for you. Flamez also includes the incredible added bonus of a manager who refuses to speak to you and offer resolution. Enjoy people

Food was ok but service was non existent after initially ordering ur drinks and food. No one was visible as we wanted more drinks. They had 2 young kids waitering who did what they could but from a customer point of view - poor

First time at this place. We was the only people in at 10pm on a Friday night so was a bit unsure at first. However once the food hit the table we really enjoyed it. Would definitely recommend this place to others 👌

Really well presented, decent, top range food that you can trust. New favourite place x

Best food in the area absolutely love this place for a weekend takeaway ! Thank you all, matty in Stockton

Ordered through Uber eats ,notified food on the way ,waited 60 mins then gets notification to say order cancelled ,no reason given ,will never use again

Food was excellent great portion sizes everything was cooked well and tasted really nice. Definitely visit here again nice little hidden Gem. Ribz n Wings 💯 Nice atmosphere, staff really nice welcoming and friendly.

Nice food! Lunch parmo was on the small side but tasted lovely.

Unreal mixed grill and great value, staff always friendly and go the extra mile to get things just right 😋

Super place, gets five stars without even thinking about it. Everything was pretty much spot on and the fact that they are still expanding is something to look forward to. I took friends from work there and it was their first time, Flamez Lounge didn't let me down! I have to thank my nephew for recommending the place, absolutely spot on and for once its located in a quiet area with plenty of parking. We will be returning... soon.

Lovely food and reasonable priced

Food was ok for the price. Decor was really nice. Music was overpowering and definitely not to everyone's taste. Service was the main let down. Fairly quiet but other tables came and went before we got our food. Had to ask three times for some more drinks. I wouldn't rush back but if someone else wanted to go I would

Highly recommended place. Food and service was A class. Lot of verity. Will definitely travel 100+ miles again to enjoy the best foods. Excellent.

Absolutely fantastic service and delicious food. Ribs were amazing, tender and peeled off the bone beautifully. The lamb chops were the same, tasty too. Pizza was pleasantly soft based and tasty. All the sauces and spices combined made it taste fantastic. And the Turkish kebab was beautiful. Donner absolutely bang on and the latte and biscuits on the house at the end??! Smashing

I was taken last minute by some friends. Drove from Newcastle so a little bit of a drive down. We phoned the order through. The location is quite hidden. The decor was nice and clean. Good seating. Staff were very friendly and approachable. The food... was absolutely delicious. Could not fault it. The donor was excellent, and I am fussy about my donor. The lamb chops were beautiful, a little bit tough for me but still very nice. The ribs melted in the mouth. Chicken was lush, cooked to perfection. And the price was a bargain. Couldn't finish the food had to get it packed to take home. Highly recommended. Worth the trip. Worth the money. Give it a try you won't be disappointed.