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4.2

Based on 175 opinions finded in 1 websites

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Nº 181 in 476 in Stockton-on-Tees

CUSTOMERS TALK ABOUT DISHES WITH..coffee
Score
OpinionsNoteGoogle1754.2

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Service very good cappuccino excellent

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Neville Garrett . 2024-08-17

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Magical on every visit in costa lattes,and toasties great

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maureen chambers . 2024-07-02

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Had a cheese twist, vanilla latte, and bottle of water, was nice and chilled in there at 9:15am. on a Sunday. Only down point, could have had the air con on, or on a better setting. When it got busier and warmer, got a but stifling in there.

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Danny Davidson . 2024-06-02

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Amazing service from Charley ⭐️ Friendly and always happy to help me and other customers. My go to costa coffee for my coffee fix because of the fantastic service delivered. Thanks Charley!🔥🔥🔥🔥🔥 #gocosta 💪🏼☕️

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Dan Dawson . 2024-05-23

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Staff were really friendly and helpful. I usually drink chais nowadays but ordered one and the flavouring in it was too strong even for me. I couldn't drink it but they happily changed it for a regular latte and were friendly and chatty right til the end even though they must have been getting ready to go home. I would go here again for the service.

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Hayley Wheatley . 2024-05-03

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This review is mainly for the staff at this Costa! Costa is after all “Costa’ 🤷‍♂️ The two staff members who served me the other day were absolutely awesome and even managed to decipher a friends text request which stated ‘latte frothyness’ The venue itself is very clean and has all the usual Costa options on offer, easy wheelchair access and plenty of easy free parking too.

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Clive Andy Lomas . 2024-03-10

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I’m from Yorkshire deliverd a car next door DLG waited for colleges to pick me up he said an hour I thought I have brew at costa so order a hot chocolate I calle it cold chocolate as it was really cold and the staff wasn’t very warm not complaining about the price as everything is raising lol

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Arya Koye . 2024-02-08

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Lovely staff fab Cappuccino just how I like it.

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Thelma Hogarth . 2024-02-03

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Probably the slowest Costa ever. We had 30 mins to kill before an appointment with wren kitchens, only had 6 minutes to eat our food and drink our coffee before our appointment

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Alicia Wilcox . 2023-12-27

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Expensive coffee and staff seemed to be detached from the fact that they should provide friendly customer service. They should learn to smile .

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Ged McGurk . 2023-12-13

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I went here at about 9am. Had a cup of tea and a croissant. It was clean and tidy. Service was quick. It wasn't very busy at all so great to get some work done

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Jessica Elliott . 2023-11-22

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Drive through: Waiting for them to sort out the car in front with only three drinks took forever. Ordered Black Forest hot chocolate - must have made incorrectly, as all the syrup was at the bottom. (Trained to stir before handing over or pump syrup first then pour hot chocolate on top) Don’t go, there is a better Starbucks further up.

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CS Data Analytics . 2023-11-13

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Always excellent coffee in Billingham.

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Damien Kelly . 2023-11-06

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Tables not clear from previous customers and rubbish on floor

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Shaun Parsons . 2023-11-03

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Possibly the slowest Costa in the entire world. Even with only 3 people in the queue it took absolutely ages. Tables not cleared, food and crumbs on the floor and a stinky toilet. Not somewhere for a "quick" coffee. You'd get one faster by driving home and making it yourself.

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Martin Graham . 2023-10-05

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The staff here are really nice. Super friendly

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James Lees . 2023-09-08

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Ideal place to work, relax and meet

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James Lees . 2023-09-07

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Excellent place, clean and airy. Friendly staff and great drinks. Always a pleasure to drink/dine there. Treat drop is good.

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Simon Griffin . 2023-08-07

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Bit too loud for my liking but coffee is nicer than most places

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Daniel Halliday . 2023-08-05

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As usual.. air con pumping out even though it was a grey day and didn't need to be on. Always cold and everyone moves around to get away from them.

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Graham Savage . 2023-07-17

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Was 5 stars. Updating as I go often. Hit and miss with drinks. Having to clean my own table and move plates and food from previous person. Sandwiches not cut. No napkins. Didn't make my drinks as takeaway. Just poored into a takeaway cup which made the latte look like a home made coffee. When I asked sandwiches to be cut. I was watching a person empty the bins, she then went to cut my sandwiches. Didn't even wash her hands. Chasing up issues, dirty table and staff not cleaning hands. Expect better to say I'm spending over £20.

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Jason Leverton . 2023-07-16

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Slow service, and always multiple tables needing clearing away and cleaned. Very poor.

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matthew kennedy . 2023-07-02

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Needs a refurb and a good clean on the customer side of things.

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Susan Hurst . 2023-06-29

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Absolute terrible service. Staff are clueless. Can't even make a frappe. Complete waste of money. All I ended up with was a cup of frothy milk with cream on top. Worst Costa I've been to. Been here twice and both times I have been ripped off. If it wasn't a take out I'd of asked for a refund. Never again!

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AndySmith (Smithy) . 2023-05-21

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Love the place, we go way too often and are known by some of the staff. Standard of cleanliness/cleared tables can depend on whether the manager is in or not I'm sorry to say.

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Terri Willetts . 2023-05-21

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We use the drive thru here regularly. The staff are always so friendly and welcoming. Coffee amazing.

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K L . 2023-05-07

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Love this coffee shop best bacon buns served crispy and lovely creamy coffee, makes my morning worthwhile.

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Tracy Barker . 2023-04-22

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Love Costa, but sometimes don't always have soya milk in. Love the bacon bap/coffee and friendly staff.

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lovebirds plus3 . 2023-04-05

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Drive through guy serving was exceptionally polite

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Rebecca Speight . 2023-04-02

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Online the service is advertised to close at 6pm although it is 5pm Had no cream for frappe Staff had already started to clean. Felt like they didn't appreciate our late arrival Didn't have food so can't rate. Asked to leave the building at 5

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Lou Pea . 2023-03-31

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Appallingly slow staff, with a cocky attitude towards customers.

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Iaen Bell . 2023-02-13

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Called in for a coffee about 11-15am. When walking in noticed the bin outside the main entrance was overflowing, and over spill was scattered around. Used the toilet before leaving, again the cleansing had a lot to be desired with tissues and toilet paper scattered around & dirty corners. Very disappointed with a branch as new as this one. Maybe it's simply a training issue that needs addressing. Costa Coffee prices aren't particularly cheap, the staff will be on low wages possibly more staff needed to bring up to the expectations of customers?

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Patey Pablo . 2023-02-10

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Ordered ham and cheese toastie, got home and it's not even the right toastie and I don't like it. Waste of money as I have no time to go back

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Charlotte Willoughby . 2023-02-05

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Tables are always dirty , why tidy cups etc and not clean tables. ?????? Loads dirty tables pots etc. How do they keep up when having to serve drive through and cafe ?????? Doesn't work it as knock on effect with dirty cafe

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Diane Hegedus . 2023-01-29

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Just been into this Costa dirty tables rude staff

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Harriet Morgan . 2023-01-26

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a lot quieter (less busy) than most Costas

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Sarah Ainsley . 2023-01-22

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Absolutely filthy tables and floors windows and door, Dirty pots on tables, Its only 11.30am. What a shame for a new modern place. Will not be returning.

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Graham Brooks . 2023-01-14

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Lovely costa, one of our favourites. Is also a drive through. We didn't eat anything only hit drinks. It's clean and calm. Staff were lovely and quick service. Drinks were spot on.

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Lisa Hall . 2022-12-31

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All 4 female staff were helpful with preparing our order for 4 people, making sure we had everything we needed. Premises were clean and comfortable.

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christine gilbert . 2022-12-26

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Love the place and caramel latte

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amna ahmed . 2022-12-12

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Absolutely loved visiting here on a late night shop from Whitby. Was ready for a coffee and so glad that could rest and have a bite to eat much later than the standard stores.

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Andrea Hoyland . 2022-12-02

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Veggie breakfast box was insane, it was good recommendation from the staff.

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Stephen Chambers . 2022-10-28

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Staff in Sunderland branch always lovely xx

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john coundon . 2022-10-25

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Nice place for a chill out cofee and the vegan smoked cheese and ham toastie was lovelly.im not vegan but liked this

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Mike Bell . 2022-10-24

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Nice little Costa coffee was a little quiet but nice as a sit in and drive through

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Keith Wright . 2022-10-09

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It's Costa's so no real surprises in what they serve. I like this particular branch. It's a new building which is feels spacious and light. Staff are friendly and you can have a laugh with them. Located on Portrack lane, go sit in there while the missus wastes 4 hours walking round and round Dunelm 😁

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Rich Tea. . 2022-10-05

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Was unusually below par.... The cream on our hot chocolate had a funny taste. Reported it and only suggested to mention it next time we visit!

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Rom Poteaux . 2022-09-30

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Avoid this Costa only 1 baby change/disabled toilet combied and 1 mixed toilet which was disgusting and dirty shocking having to que for a mixed toilet

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Michael . 2022-09-17

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Busy Saturday and a little bit messy. Seemed a bit disorganised.

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Simon Richmond . 2022-09-08

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Very loud staff having personal conversations, more interested in their weekend plans...

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Michael Bell . 2022-08-25

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Just purchased a salted caramel latte , it was just warm, very bitter and had no salted caramel in it I was very looking forward to this Instead i had to throw it away , what a waste of money

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Jane Ash . 2022-08-24

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Coffee OK but staff not very friendly and although there was only 3 other tables occupied we counted 8 tables that needed clearing away and cleaning Won't be rushing back to this Costa

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ian sanderson . 2022-08-23

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It's a Costa and given that they are all very similar this one didn't offer any surprises.

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Mike Cartwright . 2022-08-14

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New build and it much better less people than town because it over crowd. Nice and tidy.

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Iain Wells . 2022-08-07

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Very friendly staff, and a nice clean store with plenty of seats and tables available. Good experience here.

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Kitsuna (Emmi) . 2022-07-31

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Lovely and clean and pleasant atmosphere

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Elizabeth Brown . 2022-07-08

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Friendly staff,plenty room ,nice coffee

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GEORGE MORRIS . 2022-07-04

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Lovely new Costa. Same food as every other Costa. Staff are very nice and always seem to be quicker in the drive through ☺️

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Sue Waller . 2022-06-17

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Great service and wasn't too busy

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Andrew Armstrong . 2022-06-11

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Called 7n for a salted caramel frostino

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APW 64 . 2022-05-31

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Nice coffee great cakes and great staff

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Paul Rigg . 2022-05-19

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Just walked in and ordered what I felt was a fairly faffy order with a bit of an awkward payment method/s but staff were friendly and helpful throughout. The Tropical Mango Frappe was delicious.

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Doubletake . 2022-05-19

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Very helpful and friendly staff lovely range of food

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Allison Newham . 2022-05-12

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Staff are very helpful the young lady working I can't remember her name but she was lovely

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Shehnaz Shaffi . 2022-04-22

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New premises, spotless, staff chatty and helpful. Usual selections of coffee and cakes, the lemon tart is especially nice 🤤 Outdoor seating available which was a nice option as the sun was shining 😎

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Annette Cowen . 2022-04-05

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Why are Costa staff always sniffy?

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John Bonsai . 2022-03-30

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Staff are always friendly and its probably the cleanest Costa in the area.

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mark wilkinson . 2022-03-15

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As good as Costa gets. Nice and quiet first thing in the morning.

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James Webb . 2022-03-09

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Was nice to have chat with the person who I whent with

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Kirsty Brittain . 2022-03-03

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Great selection of gorgeous looking cakes and drinks. Plenty of seats inside and a drive through open from early.

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Michaela Ocolisan . 2022-02-22

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If you need a coffee and have the Costa app, defo worth a stop

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Jay Lawes . 2021-12-26

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Great staff and the drinks are nice and hot

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Anthony syson . 2021-12-21

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Closes at 7pm which is a bit early

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Kimberley Morris86 . 2021-12-12

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No sugar free treat here. The staff felt slightly put out when asked. Even a sandwich would of done but they couldn’t think that fast. Nice place, busy small car park which is filled mainly by staff cars. Bad thing about this place is they play music far too loud until the speakers distort.

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Chris Robinson . 2021-12-10

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New place. Good service, nice ambience

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Martyn Z . 2021-12-10

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Brilliant staff and in a great location, very rarely do we wait more than 3 or 4 minutes to be served and away. Highly recommended

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Teesside TwoWheels . 2021-12-02

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Was freezing with air-con on in December!!

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Jacqueline Mason . 2021-12-01

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Lovely cappuccino, great service. Comfortable seating

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Tony Spiller . 2021-11-07

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It's Costa,what more can be said.

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michael garbutt . 2021-11-06

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Really outstanding customer service. I don't visit Costa very often, as I find a lot of their products a bit sweet for my taste, but I chose this one because it is close to my favourite diy supplier. I'm glad I did because when I said I wasn't familiar with the drive through menu the order taker gave me a little time to look things over. I asked for a dash of flavoured syrup, so they explained how much syrup is used in the flavoured coffees and asked if I'd like a little less. To top things off, the order taker also gave me a rundown of the available sandwiches. Talk about patient! So a big shout out to Conor, who goes the extra mile to make new customers welcome, and really does epitomise everything I would look for in good service. And thank you also to the blonde lady who took my payment. She knew all about the app and how to get the best value from the free rewards. Her patience and good humour is outstanding.

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Michael Whitelock-Lincoln . 2021-11-04

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Great staff, lovely new store, best coconut and vanilla latte anywhere.

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Jo Morrison . 2021-10-22

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Don't waste your money buying a coffee here, the coffee is the weakest in town and the worst Costa I've ever tasted! Starbucks is only down the road! 7:30am on Friday and then today (Monday) I bought a latte - the staff were lovely especially considering the card machine was down on both days however the coffee was like drinking hot milk!

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Matthew Roper . 2021-10-18

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Great place to visit, and very friendly staff, would definitely recommend! 🙂

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aaron hill . 2021-09-29

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