Flameworks Pizza in Surrey Heath

Kai was the perfect waiter tonight !!!

We’ve been coming here as a family for over 20 years now. At first, this was a thriving place and it was easy to see why. The food was fresh and delicious, the place was warm, inviting with so much atmosphere. The owner was so welcoming and the waiters were full of life, cracking jokes and really entertaining people. Now, sadly, customers seem to be an inconvenience at this restaurant. The waiters barely greet you when you arrive in. The first thing that meets your eye is the pizza chef slumped over his counter on his phone. The restaurant was absolutely freezing. Apparently the heaters were not working - no apologies when we walked in though, our whole party put coats on and when I asked about heat they said that the repair man didn’t turn up. I wonder why they didn’t use temporary heaters though? It’s indicative of how much they care about their customers. Menus are flimsy, old and dirty. Specials were the same specials from when we were last there months ago! Food was bland, my main dish lukewarm. Each time we wanted more drinks we had to ask. Crazy because the restaurant wasn’t busy. Nobody came to refill the wine. Mains took a lifetime to come out - made worse because we were all so cold. A free hot drink to warm us up wouldn’t have gone amiss but I feel the staff were just watching us to see when we would be leaving… I hate paying good money to feel like an inconvenience and will be happy to take my custom elsewhere now

We have visited Roots on a regular basis since we moved to Horsell three and a half years ago. We have always had excellent food and service, so we were sorry to discover that they are closing due to a huge increase in rates. We shall miss our visits and the delicious food.

It's a couple of years since we last went to Bel Vedere. It was always a very good place to go but this visit was truly exceptional. Superb, unhurried but efficient and friendly service despite how busy it was on Valentine's Night. The food was absolutely excellent - well presented but not pretentious. And the wine we chose was very good value for money and something I will be getting a case of. Well done to the owners and staff of Bel Vedere and thank you for an excellent evening.

This is a quaint little spot with decent food. It is definitely flavored for the taste of the English - a little sweet in the sauces and few spices. The pizza is the star of the show with a delicious crust! There was no one there besides us as patrons of the restaurant but the service was pretty good.